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Colchester General Hospital

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Telephone: 01206 747474
Turner Road
Colchester
Essex
CO4 5JL
NHS Choices

Reviewed 143 times
Average rating: 4 Stars

If you have had an experience with Colchester General Hospital and would like to share it, please leave your feedback below.


Most recent feedback

Rating: 5 Stars

NHS Choices

Impressed with Colchester Hospital
Having read so many adverse reports about the NHS and lately about Colchester Hospital, I went in to Stanway Ward, as a day patient, for a GA and Gynae procedure, with some trepidation. I am 73yo.

I now, cannot praise Colchester Hospital enough - from the time I arrived at 10am until my discharge at 7.15pm I was treated with great care and kept fully informed of each step of the procedure. The ward was shining and clean and I had a "state of the art" bed!

The nursing staff were kind and effecient and I was visited by both the anaethetist and the gynaecologist before going to theatre.

In the recovery ward I was cared for by a member of staff who was outstanding - calmed me down with oxygen and talked me through the "coming around" stage, as I was somewhat jittery...

Back in Stanway ward I was constantly checked on and "fed and watered - plus much tea" and the staff were so kind to me.

Thanks to all concerned - I really appreciate your care.

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200 Reviews for Colchester General Hospital in Parson's Heath

Review for Colchester General Hospital
anonymous
NHS Choices
Impressed with Colchester Hospital
Having read so many adverse reports about the NHS and lately about Colchester Hospital, I went in to Stanway Ward, as a day patient, for a GA and Gynae procedure, with some trepidation. I am 73yo.

I now, cannot praise Colchester Hospital enough - from the time I arrived at 10am until my discharge at 7.15pm I was treated with great care and kept fully informed of each step of the procedure. The ward was shining and clean and I had a "state of the art" bed!

The nursing staff were kind and effecient and I was visited by both the anaethetist and the gynaecologist before going to theatre.

In the recovery ward I was cared for by a member of staff who was outstanding - calmed me down with oxygen and talked me through the "coming around" stage, as I was somewhat jittery...

Back in Stanway ward I was constantly checked on and "fed and watered - plus much tea" and the staff were so kind to me.

Thanks to all concerned - I really appreciate your care.
5 Stars
29 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent Care From Children's Ward
My 14 year old son was admitted on Tuesday afternoon with suspected appendicitis. The Children's Assessment Unit, Children's Ward and surgical team were all outstanding in their care.

Each of the areas we visited were spotlessly clean. People were constantly cleaning around, under and over us.

The food was pretty poor however, including the restaurant food, although it was cheap.
5 Stars
28 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
EAU trauma
Another awful 2 days in EAU with my daughter. If you ever want to find evidence of a lack of compassion in the NHS please visit EAU. Do nurses and doctors not realise that patients in hospital might be frightened or need a little reassurance? Surly faces, no communication, only doing what they have to do - feeding, putting up a drip, giving medication etc. A kind word, a smile, eye contact and a couple of lines of conversation while you are attending to a patient would make this a more humanising experience. Staff seem to be fed up, exhausted and depressed. Where is the kindness, the warmth? If you don't feel compassion for others or have great patience you have no business being a doctor or a nurse. The toilets were really unhygienic I never saw anyone clean them. Every time my daughter needed to use the toilet I cleaned it myself as there was urine all over it and once excrement on the seat. Surely an emergency area should be constantly cleaned? There are lots of elderly people, very sick people and people with diarrhoea and vomiting and other contagious diseases.
2 Stars
26 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Care on maternity ward.
I would like to say the department is wonderful, my neice is in there after a difficult birth of her baby and the staff are very attentvie, caring and very willing to help my niece and the family.

25 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me and tell me the ward you were on please?

Many thanks
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me and tell me the ward you were on please?

Many thanks
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk


23 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
total hip replacement - 4 days on orthopaedic ward
overall I was very happy with the care I received throughout my operation and stay in Colchester General Hospital.
The admission procedure helped to allay anxieties and staff gave me all the information I needed;
the procedure went well and the transfer from recovery to ward was calm and professional.
I was in a 6 bed ward. Cleanliness on the ward was good; at times the bathrooms were not as clean as might have been desired and bathrooms were not designed entirely with the needs of patients on crutches in minds eg the door opened next to the sink without proper clearance.
the ward was remarkably quiet and peaceful at night with staff responding to patient calls quietly and reasonably promptly.
ward staff and therapists were helpful in maximising my recovery and move towards rehabilitation - particular praise for the physio support on the ward.
the food was unexciting but adequate and nutritious with sufficient options.
staff kept water jugs well topped up.
I was kept informed throughout on my progress and medication (with the opportunity to decline medication if I wished eg options on painkillers)
Overall I was happy with my care and had intended to give very positive feedback.. However the discharge process was poor. I was told that I could be discharged at 9.30 am but it took until after 4pm to actually process the discharge. in this time I was given on information on proposed timing which made it very difficulty to plan for return to home.
5 Stars
22 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
excellent care for my mother
My mother, Diana, was taken into A&E on Thursday 11th April following a collapse at home. The ambulance crew were fantastic (and came by later to check how she was), the A&E staff looked after my mum very carefully and dilgently and kept us (her sons) informed of progress. Later, when she was moved to Dedham ward, the nurses, doctors and support staff could not have been more helpful, professional and caring. They also moved very quickly to fit a pacemaker and she was ready to leave on Saturday. The nurse who discharged mum was superb. Many thanks to everyone. Stephen
5 Stars
21 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Elmstead Day Unit
I attended the Day Unit for a colonoscopy. The treatment I received was exemplary from the courtesy with which I was received in the department to the nurses and doctor involved in the procedure. I was extremely nervous as my last colonoscopy had been painful but this time all went very well.
When I was ready to go home my wife was telephoned and I was given a detailed report of the procedure. All this in under two hours.
I have previously had a colonoscopy in a private hospital but can honestly say my treatment on this occasion was better, very impressive.
I attended on a Saturday.
5 Stars
18 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Thank you to the staff of Fordham Ward
I want to express our deep appreciation of the care which your hospital provided to my mother-in-law, Marigold Jaques, in her last days.

Marigold was admitted from A&E to Fordham Ward on Thursday 21st March and, having been placed on the Liverpool Care Pathway, died there on Saturday 30th.

We would like to thank the sisters and staff nurses, as well as all their helpers.

Their care and compassion - for Marigold and for all of us in her family - just complemented the obvious professionalism of the whole team. Thank you. Thank you. Thank you.
5 Stars
11 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colonoscopy in the EDU
Elmstead Day Unit

Our National Health Service

Had a session with the above this morning. The endlessly hardworking, endlessly cheerful and friendly, endlessly skilful and endlessly efficient ladies of the Endoscopy Clinic whipped me in, did the business part of their job, gave me a good hot cup of tea and toast and whipped me out again in 3 hours, all with great good humour and strong support of me and the other patients. Also the doctor on the scope. If you want to talk to one of the nurses when it?s not your turn, which comes around very quickly, you have to run beside them to do it. They come running to you if you move in your chair, to see if you are ok. There were 9 customers in their morning shift, with an afternoon shift to follow.
And how useful was this? Well, no-one can call me a time-waster. I spent about an hour with the scope up, and had 6 polyps (up to 12mm) removed as well as two biopsies, and had one tattoo(!) put in me. All the resultant information will shortly be put in front of my GP, who may then be able to tell me what?s wrong.
I think that?s absolutely wonderful, and I salute the NHS workers I met today, and everyone else who does their work out of love of their fellow humans, and not to further their selfish greed, which is a cancer on the human race. If only we had a way to cut that out!
Colchester General Hospital Elmstead Day Unit, Thanks and goodbye for now.
5 Stars
07 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Circumcision
I came into the hospital for my procedure as a day patient and I was treated with the most care and respect for the time I entered the door. I was taken into pre-op and blood test done, then met with the anesthesiologist and the surgent and they discussed my procedure and did final observations. I went into surgery had my circumcision and I have to tell you, I was not embarrassed at all because eve time I was examined I was properly covered in my surgical garment and doctors were very calming and professional.

I was educated about the nature of the surgery and signed the forms and then I was put to sleep and the next thing I knew is I was waking up 3 hours later and being monitored before I was ready to be discharged. The wards were clean and I stayed in a cabin in the elective care section of the hospital which was very modern and cosy.

I am recovering from the procedure and so far my results are what I expected, I was in great hands and the urology team at Colchester General Hospital has proven to be capable and willing to provide the best health care possible. I am very happy with my procedure.
5 Stars
07 Apr 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thank you so much for posting this comment.

It is heartening to read that you have had such a positive experience.

I have taken the liberty of forwarding your comment to various colleagues, including those involved in the provision of diabetes services.

Best Wishes

Mark Prentice, Head of External Relations

28 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Diabetes care
I was only diagnosed end of November 2012 as a type 1 diabetic, it came as quite a shock! Everyone I have encountered since being diagnosed has been nothing but helpful, supportive and kind. I have had numerous outpatient appointments and follow ups since my diagnosis just over 4 months ago, never having to wait more than 10 minutes past my appointment time in a hugely busy department.

I thank you all, more than I could say.
5 Stars
28 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I am sorry to read that you had such a poor experience in our A&E department and I am very concerned by it.

I have already forwarded your comment to various colleagues there. In addition, I would encourage you to email more details, including a daytime contact number, to info@colchesterhospital.nhs.uk so that we can investigate this matter and report back to you.

Mark Prentice, Head of External Relations

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Cardio Day Ward
People might criticize Colchester General Hospital, But I've just spent all day in there today ( Monday 25th March 2013 ) having wires pulled through my body, and into My heart, and needles everywhere, and the treatment I got was ACE.
Slight exaggeration , but had an Angiogram
. I was as nervous as a cornered cat, but the Staff looked after me wonderfully.
Well done CGH Cardiology Day Ward, and Thanks for looking after me.
5 Stars
27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me and tell me the ward you were on please?

Many thanks
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience.

We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers.

We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me and tell me the ward you were on please?

Many thanks
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

27 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
A Big Thankyou to the staff in A & E and Ambulance Crew
I would like to say thankyou to the staff in A & E trauma who looked after my daughter and the lovely ambulance crew on the 26th March. My daughter had fallen down the stairs and from calling 999 it only took 3min for the ambulance to arrive, they were great with her as she has disabilitys and they made her feel at ease.

From the moment we arrived at the trauma unit everyone explained everything and made myself and my daughter feel at ease. The Doctor that looked after her was amazing and i am sorry that i did not remember your name to say a big thankyou.

She was taken to x-ray and given the all clear, it was luck that she has hypermobility which was what stopped her from braking her bones.

You do not get enough thankyou's, keep up the good work.
5 Stars
26 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Staff did not care about us
I was sent from my doctors to a e via triage I had pains in my chest and bad results on my ECG I was left for 4 hours in a waiting area,when we asked for a doctor to look at me they said someone would check on me but they did not.
2 Stars
26 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Rating without comment
5 Stars
24 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I was extremely sorry to read about your son's poor experience in our A&E department and have informed various colleagues here, including the A&E service manager and the Trust's medical director.

We would like to look at this in some detail. Therefore, would it be possible please to send an email to info@colchesterhospital.nhs.uk that will include a daytime phone number for you.

Many thanks.

Mark Prentice, Head of External Relations


20 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Bad treatment of son's injury
My son was hit by the wing mirror of a moving car, damage to ribs and Right arm. Referred to Colchester A n E by own clinic. Saw nurse who said it needed an X-ray but she felt the whole shoulder needed an X-ray so she wanted a doctor to look at it. He came in prodded my son's spine, said it was muscle damage and suggested pain killers and a gel. When I asked him to repeat the name of the gel he did! Syllable by syllable in a very irritated manner. Then said "ok off you go" son is still in agony and totally lopsided! Will be taking him to our local minor injuries unit for a second opinion. Really not happy with the way we were treated, will not be going back!
2 Stars
19 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thank you for your kind words - it was heartening to read that your son had such a positive experience.

I've taken the liberty of forwarding your compliment to various colleagues, including our matron for children's services.

Our best wishes to you and your son.

Mark Prentice, Head of External Relations

14 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Childrens Ward at Colchester General Hospital
This was the first time one of my children has been admitted to the new children's ward. The Bay that my son was in was spacious, comfortable and clean.

He was sent by our GP into the children's assessment unit first of all. When we arrived we were greeted by a friendly nurse who was expecting us and a bed had been allocated to him, he was then seen immediately. His initial assessment immediately put as all at ease with their calm, friendly manner. He was seen quickly by the doctors and we were happy with all aspects of the way he was treated. we were involved at all levels of his treatment and he was spoken to by all but one of the nurses during everything that was happening, allaying his fears and keeping him calm and retaining his confidence.

He was then admitted to the children's ward.He was treated well by the staff at all times, as were my husband and I. again he was spoken to by the doctors and nurses and involved in his treatment, we were all kept informed of everything that was happening at all times.

I was extremely happy with the care that he received. I felt the ward was well run and there was always someone on hand if i needed them. The nurses and all the staff were helpful and professional. There were also plenty of doctors available and my son was examined regularly.

Small things like the thermal cups available for parents to take hot drinks onto the ward and free TV viewing made a huge difference.

I would certainly be happy for my son to be treated here again, most importantly I think that he would be comfortable about returning here for treatment.

I wish that I knew the names of some of the doctors and other nurses that were involved in his treatment so that I could say a personal thank you to them all now for the way my son was cared for.

This was Colchester hospital at it's best.
5 Stars
13 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for the feedback. However, the service you mention is provided for at our other hospital in Colchester, namely Essex County Hospital. Here is a link to that:

http://www.nhs.uk/Services/hospitals/Services/DefaultView.aspx?id=701

12 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Why is your ophthalmic dept not included in your services?
Why is your ophthalmic dept not included in your services? I have only ticked' don't know' for the dept visited because ophthalmics is not even listed.

12 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
First Class Treatment
After a small problem with admin. prior to travelling to Colchester the staff of Mersea ward again did everything possible to make me feel comfortable during treatment. At every stage a clear description of what was involved and why the step was needed was clearly explained. During my stay I also noticed the standard of cleaning with wypes etc. to ensure the very high standards.
5 Stars
12 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

12 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience.
We really try hard to improve our services based on the comments we receive from our patients
We would like the opportunity to discuss your experiences more fully and to apologise in person. If you are willing I would appreciate it if I could ask the matron to contact you. Could you email me and tell me the ward you were on please?

Many thanks
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk

12 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
diagnosis and treatment
I first saw my GP 2006/2007 with bad abdomen pains, she made me an appointment at the hospital, could not find anything, this went on for around four years and around September of 2010 I was told by a registrar that they did not want to do any more invasive procedures, all I had in that amount of time was a camera up and down the only invasive procedures that I had had.
he then went on to produce a photo of my insides and pointed to a spot and said ah look a baby. I returned to my GP around 6 months latter with same problems so she got involved personally and when she did I was eventually offered a scan, they then found my problem, yes it was a cancer called a carcinoid in my small bowel, I was told that it was just a small tumour and that they would remove it, however I then had to undergo a further six months of tests and three more CT scans and two nuclear scans, I was taken in at the end of January 2012 for surgery, they did a laparoscopic procedure but I had to sign a form so that if needed they could revert to an open surgery and fit me up on a bag. came round from that to find that nothing had been done, then they booked me in for the main surgery for march however they had to take me in e week after I had come out due to all the pain I was in. I eventually found out in the July of 2012 that they had removed around six foot of my small bowel/ my ascending colon and appendix. the ward I was on was diabolical as were a few of the nurses, the food was utterly awful as well as cold. if it was not for my Lovely GP getting involved then I recon I would still be trying to get a diagnosis. I was also left in pain without medication for it
if I ever have to go into that hospital again, I would hope that my GP would give me a choice of hospitals
2 Stars
11 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk


07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.


07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.


07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience. Please contact me, so we can try to put things right for the future.
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience. Please contact me, so we can try to put things right for the future.
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience. Please contact me, so we can try to put things right for the future.
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk


07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I apologise you?ve not had a good patient experience. Please contact me, so we can try to put things right for the future.
--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
info@colchesterhospital.nhs.uk


07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

The Trust has an At Our Best Awards to recognise staff achievements and thank them for what they do. You could enter the team/the person you were kind enough to write in about, by clicking here: http://www.surveymonkey.com/s/At_Our_Best_Awards

We ask people who support our hospital to show that support by becoming a member: http://www.colchesterhospital.nhs.uk/ft_member.shtml You?ll get our Mainstream magazine http://www.colchesterhospital.nhs.uk/mainstream.shtml four times a year (for free!)

Lastly, you could follow us on Twitter https://twitter.com/ColchesterNHSFT or ?Like? us on our Facebook Pages http://www.facebook.com/pages/Colchester-General-Hospital

Many thanks once again.

--
Paul Searle, Head of Communications
Colchester Hospital University NHS Foundation Trust
paul.searle@colchesterhospital.nhs.uk

07 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
Thank you for taking the time and trouble to make this comment.

I am pleased to learn that you have had such a positive experience, and I will take the liberty of sharing your feedback with my colleagues in Gynae.

Again, thank you.

Best Wishes

Mark Prentice
Head of External Relations

06 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Hospital feedback
My consultant is an incredibly caring and helpful person, she made me feel listened to cared about and as if she had all the time in the world to explain things to me. I feel safe in her care and feel I can trust in her and in the treatment she offers to me, I am usually anxious around appointments and making decisions about my care but I know that she will be willing to talk through any further questions I may have and work with me rather than dictate which I have felt from past people. Thank you
4 Stars
06 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Great maternity service
I, on behalf of both myself and my wife, would like to feed back our sincere thanks and gratitude to all of the staff in the neonatal unit, delivery suite and Lexden wards for the maternity departments at Colchester Hospital.

My wife was admitted for induction on Friday 8th February and kept in Lexden ward until she was sent down to the delivery suite on Sunday 10th Feb ? the day our daughter was born. The care she received was brilliant, with the only slight complaint being that the staff seemed very pushed for time and short staffed (although I understand the dept was very busy at that time).
My wife had complications with the delivery of the placenta, resulting in blood transfusions, fluid drips & antibiotic drips but at all times the care she received was attentive, timely and caring. All of the staff involved in the safe delivery of our daughter were amazing and we cannot thank them enough for their help.

Our daughter was born with a cleft lip & palate (of which we were already aware) and also had the added complication that my wife suffered with gestational diabetes so was rushed off to special care in the neonatal unit for observations and nasal tube feeding. In total she stayed in the ward for 1 week ? firstly being in special care, then nursery care and finally our care as we were given access to a family room within the unit; something that was massively appreciated. At all times during this difficult time the nurses were brilliant with both us and her; always willing to help and offer advice, while at the same time trusting & encouraging us to understand her and care for her. There is not one member of staff in this team that we could have any fault with, including the housekeeping staff ? all were courteous, willing to help, friendly, encouraging and warm to us all.

It was daunting leaving the care of the neonatal unit staff, however we feel indebted to them all for giving us the best possible training and start to caring for our daughter
5 Stars
05 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
I was sorry to read that you describe your care here as "awful".

We take feedback like this extremely seriously and would like to learn more about your concerns so that, if appropriate, we can apologise and make improvements for you and other patients, both currently and in the future.

Therefore, I would encourage you to email your concerns in more detail to info@colchesterhospital.nhs.uk

Thanking you in anticipation.

Mark Prentice
Head of External Relations



04 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
Diabetic Medicine - concerns
I have been to many hospitals for Endocrinology over the past 12 years and CGH is awful - certain member of staff (DSN) does not understand the holistic needs of a patient at all -the medical team is just as bad to be honest.
My care has been awful - I ask for help and all I get is to see a DSN and Psychologist.. there is little access to better care unless you fit a certain criteria. If you were diabetic here I would consider going elsewhere.
1 Stars
01 Mar 13
Review for Colchester General Hospital
anonymous
NHS Choices
The Satff are amazing
Over the last two weeks I have been a patient at the hospital initially for assesment prior to an operation and then for the operation. I visited the pre admisions and physio. dept. and then was admitted to Mersea ward for surgery. The thing that amazed me was the energy levels of all the staff, nothing was too much trouble and everyone seemed to display a love of the work they were doing. The care I recieved at a busy time for the hospital could not have been bettered, even the food tasted good..

I cannot thank the staff enough for the way they treated me and other patients in the general area of the ward.
5 Stars
26 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Found this Hosptial very very good
Have been to this Hosptial on 2 occcasions and recently to Elective care . I have found the Hosptial to be very clean and very well orgnanised. The staff have been friendly and made me feel at ease with understanding of my worrys and concerns . I can not fault this hosptial in any way. The standard of care form all levels of health staff , from the consultant to the nurse to the HCA and porter we fantastic . The infromation given was clear and informative. The detail of processes that were followed have been fantastic. I have no worrys about going back to this hosptial in the future and have complete faith and trust in the care that is given from this trust . I feel that the trust gives 100% to patient care
5 Stars
18 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Radio therapy for prostate cancer
Just to say thanks for the excellent service and support I received recently from the Radiology department over 6 weeks of daily treatment for prostate cancer.

From pre treatment onwards, I was made to feel comfortable with all aspects of the procedures involved. Throughout the treatment I was seen regularly for a review. I have nothing but praise for the whole team, often working under pressure. Out of all the appointments, I think only 2 ran late which is amazing and I didn't mind anyway!

Thanks to you all at the hospital and to the NHS, which we are so lucky to have.

Kind Regards,
5 Stars
14 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
A&E, ITU & Langham ward nurses, Drs and consultants-amazing
I was rushed to hospital via ambulance around 6am on 28th December with suspected meningitis. I was in a state on confusion and very irriteable so probably was not the easiest of patients to deal with as I was pulling the nurses hair and stealing the security passes and also pulling out cannulas, this is all very out of character for me.
I had a team of approx 7 doctors and consultants treating me along with all the nurses who were all very nice, pleasant and helpful despite my behaviour. my husband tells me they acted very quickly and professionally at all times. Within the space of 2 hours I had had 4 lots of anitbiotics and steroids to control my symptoms.
At around 3pm the same day I was transfered to ITU in my own room with a nurse at this point I was still not aware of anything. I came round approx 8am the next morning and the nurse sat me up and made me comfortable and nothing seemed too much trouble. One of the consultants from A&E even came up to see how I was and was very surprised that I remembered him and that I was awake and talking, I thought that was a very lovely thing to do and something he didn't need to do.
Later the same afternoon I was transfered up to Langham ward and stayed there for ten days. The nurses were always friendly, polite, caring and professional. Helping patients wash, change or take them to the toilet despite the fact that at times resources are clearly stretched. Not only did they have to do observations, give out medication, make sure all patients were clean and comfortable, change the beds daily they also have to sort out distributing patient's breakfast, lunch and dinner.
I would say I enjoyed my stay at Colchester General hospital as far as you can enjoy being in hospital. I would highly recommend the hospital as I received the best care that I could've and all are the staff were wonderful. If not for them I may not be here now to tell the tale. So a massive THANK YOU to all the staff in A&E, ITU and on Langham ward that were involved in my care and treatment!!!
I feel people are too quick to complain to the wrong places when they don't get what they expect to get and are far too demanding. Most people would rather go running to the papers with a complaint instead of use the proper channels first to raise their complaints or concerns for the issue to be sorted.
5 Stars
12 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
The doctor's team and mersea ward
i cant fault my treatment or care...all staff involved are amazing and i am so grateful for all their help and support...i had bladder cancer and bladder removed so have regular check ups...without them i may not be here...so to you all thank you
5 Stars
11 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Could not have been better if I was the Queen
Have recently undergone surgery for breast cancer.
The surgeon and the nurses have been marvellous.
I have been treated with dignity, promptly, and kindly all the time.
I have been well informed regarding every stage of the procedure.
Everything has been wonderful and I am only filled with thankfulness for all the acre I have received.
5 Stars
09 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Marvelous service
I was attended to by a doctor who decided that I needed a pacemaker.
The whole procedure right from consultation to after surgery care, has been amazing.
I will never ever complain about the NHS or about Colchester Hospitals.
The care and consideration of the nurses before and during surgery was excellent.
The follow up care has been first class.
5 Stars
09 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Best hospital around Essex
My husband was taken into Colchester Hospital with Pneumonia and was well treated and nurses were very caring and polite even though they were under stress. I could certainly recommend Colchester General hospital and the recent bad reports in the press in the last few days I would say do not know what they are talking about a d hope they give you an apology. Keep up the good work.
4 Stars
08 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Care of my Mother
As an inpatient for appoximatly 6 weeks, we were lucky to get my Mother home, There was a total lack of communication between doctor and nursing staff, What the Dr told us would happen the Nursing staff seemed to either not know about or implemented. My mother was often left dirty and unchanged. It was only the fact that as a family we had a family member present from early morning to late a night that she was fed and cared for and it seemed that every care she received was the result of what seemed like a battle. one morning we were late and she had had no breakfast, no one had asked her if she had wanted it, and if it had been presented and left she was unable to feed herself or even pick up her cup to drink. i would very often get there in the early morning and find a cup of tea just left for her and she was unable to lift it to be able to drink it.
We felt very let down by the hospital and the care that my mother received.
1 Stars
07 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Care in Colchester Hospital
Having attended different hospitals with my parents, I have decided the problems generally seem to be the same in them all.

The general good things are the Hospitals seem clean and the staff seem friendly.

The general bad things are you never seem to be able to find a nurse when you want one. There seems a general lack of communication about the patients care between the nurses or basic knowledge of what the patients in their care have had done . I expect only the nurse that booked the patient in knows what they have had done and I doubt most of the later shift ones have read the patients notes as they don't seem to know without asking what the patient has had done. I am not sure if the information is on a board but there were not any patient notes at the bottom of the bed when I was there. If this is the case, I am sure this could lead to errors in care.

There seems no explanation to the patients of how to call for a nurse, how to operate the bed, where toilets are, whether they can get out of bed on their own etc etc.

Older people often struggle to hear what the nurses say and so miss some of the things said to them.

My father was given tablets without being told what they were for. He was to be kept in overnight without being told what he should take with him. He was discharged the following day without being given any information about what he could or could not do. He was not told to keep the dressing dry, whether he could drive, whether he would feel unwell for a few days, he was given no aftercare information at all other than he would need to have the dressing re-dressed in a week.

I am sure Colchester Hospital is no worse than any other but it seems there is a definite lack of communication especially on what the patients are in for and aftercare upon hospital discharge.
3 Stars
06 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Thanks to all the staff and ambulance drivers
Took my son to A&E on 1/2/2013 with suspected Meningitus arrived about 4pm by ambulance. A&E was really busy and had to wait but didnt mind as i realised patients was seen in order of medical needs. It seemed to me things were nearly at breaking point at times but not at any point did it show on the faces of the staff and any question i had was answered in an helpful and polite manner. I must say your staff were a credit to the NHS far to many people these days wish to complain about the service that they received but i'm not one of them. My son had blood tests an xray and i felt that all bases were covered. Thankfully my son was given the all clear but i cant fault the service my son was given. I can't thank Colchester Hospital enough.
5 Stars
06 Feb 13
Review for Colchester General Hospital
anonymous
NHS Choices
Gainsborough Stroke Unit - Outstanding!
Dear all on Gainsborough Stroke Unit

On 1st January 2013 my grandmother, was brought to your hospital by ambulance shortly before midday. She was later transferred to the Gainsborough Stroke Unit where she spent the final 6 days of her life.

She had suffered a major stroke at her home which had left her partially brain damaged, blind, paralysed, unable to swallow, talk, or communicate. There were no chances of any form of recovery or improvement and sadly family members had to make the most awful heart wrenching decision to no longer provide fluid or nutritional intake and allow her to die peacefully.

Trying to describe in words, what my Grandmother and my family, emotionally and physically went through during those 6 days is virtually impossible. But what I can explain is the exceptional level of care and dignity all of the staff provided for my Grandmother. Although the care and empathy did not stop at my Grandmother, her family were also cared for. All be it a tissue, a cup of tea, a blanket, a gentle smile, keeping us informed, and just being there through times of upset.

I would like to take this opportunity to acknowledge how eternally grateful we all are for every single member of staff that had any form of contact with my Grandmother and her family members during this difficult time. From the rapid response and ambulance crew, the consultant, Doctors, the nursing staff and even the cleaners. Every single one of you allowed my Grandmother to pass peacefully, you really could not have done any more.

I would like to thank the nursing staff that attended to my Grandmother and her family at the time of death in particular. Sadly I do not know their names.

Once again from all of my Grandmothers family... Thank you all and continue what good work you are doing.
5 Stars
29 Jan 13
Review for Colchester General Hospital
anonymous
NHS Choices
No praise high enough (except one)
Having just undergone a total hip replacement in Great Tay Ward
I can not praise or thank the staff enough, except for one.

From the the tea boys and girls (tea is the best medicine) to the operating staff to the nursing staff and every other grade in-between you are the best including admin and the pre admission clinic.

We hear how the NHS is broken, well not here.

The one who let you all down!!

The jobs worth in the car park who gave my wife a ticket as I was being discharged..

Despite having the circumstances explained to him that a porter was wheeling me out in a chair, that I was on my way and that she only had to park near the building for a short time he booked her bursting the bubble of happiness we had experienced.inside,

In fact management need to get a grip on parking policies in general
5 Stars
16 Jan 13
Review for Colchester General Hospital
anonymous
NHS Choices
Brilliant. Could'nt fault it
I would like to say a Big Thank You to all the Medical Staff and helpers of Stanway Ward,who got me through the past couple of days.
I thought that they were absolutly brilliant.
Once again a very Big Thank You to you all.
Joy Pattinson.
5 Stars
04 Jan 13
Review for Colchester General Hospital
anonymous
NHS Choices
appalling, disorganised, unprofessional and dangerous
my dad was admitted to wivenhoe ward at approx 9.30 am, following admission via a and e. when my sister arrived at @11.30 staff did not know he was on the ward. when my mum arrived at 5pm she was told the same. Following an ultra sound prior to coming to the wrad he was told he wasnt allowed food or drink as he may have to be operated on. he was told the doctors would review the scan once on the ward and a decision made. He was advised by the nurse on the ward that he may have an infection so they would need to deal with that first. However he was not seen, nor his scans reviewed for over 24 hours. During this time he had no food or drink and a severe infection had developed and he had to be on hourly obs. During this time he had also been unable to take the regular meds he has for other medical conditions. He was released xmas eve once the infection was controlled but still awaiting an op. he was told this would happen within two weeks. Having heard nothing since my mum has called the hospital today (4/1/13)and been told that he hasnt been put on the list for an operation. She was told he isnt the only one who has been missed off. There are clearly huge operational and communication issues that need to be addressed. How can the staff on a ward not know a patient is there for a day? why was my dad not assessed by a doctor for over 24 hours during which time he became severely ill?why was his operation not processed?
3 Stars
04 Jan 13
Review for Colchester General Hospital
anonymous
NHS Choices
Best experience in a hospital I could imagine
Everything!
Nothing!
We would like to express our gratitude to the team at Colchester Maternity Ward, we really feel we had the best support and experience we could have asked for and you exceeded our expectations 10 fold. We know that there are people who complain about the NHS and service that they received but we have not 1 complaint, grievance or issue with anything that happened that day on the 24th November. We are forever in your debt and would like to express our thanks.
5 Stars
20 Dec 12
Review for Colchester General Hospital
anonymous
NHS Choices
What fantastic staff you have!
The surgeon and staff were must careful to inform me of what they would do and careful to check me and my details throughout.

My surgeon was most kind and had an exceptional bedside manner.

After surgery my surgeon made time to explain what had been found and what I needed to do in the future.

Throughout the day all the staff although very busy remained in good humour and always had time to reassure and cheer both myself and the other patients on the ward.
I cant think of anything that could be improved.
5 Stars
07 Dec 12
Review for Colchester General Hospital
anonymous
NHS Choices
The best Gynaecology Services in the Country
I have had a lot of experience of Gynaecology Services at Colchester General Hospital. From various clinics to surgery it is the best team of people around. We are very fortunate to have some of the best professionals in the country working at our hospital and as much as it would be impossible to name everyone who deserves high praise at the Constable Wing I must say a special thanks to the Consultants and their teams. You are exceptional people doing exceptional work. Thank you.
5 Stars
25 Nov 12
Review for Colchester General Hospital
anonymous
NHS Choices
Very Clean
This was my second time in the Elmsted Day Unit and as much as I was impressed the first time it has gotten even better. The unit is exeptionaly clean and well run. The staff are very helpful and friendly.
5 Stars
18 Nov 12
Review for Colchester General Hospital
anonymous
NHS Choices
NHS at it's best
All the staff at Stanway Ward are incredibly caring and friendly. From doctors, to nuses, to cleaners and tea ladies. Thank you very much for all your hard work.
5 Stars
18 Nov 12
Review for Colchester General Hospital
anonymous
NHS Choices
day time excellent, night time lack of staffing
The doctors in the emergency assessment unit were fantastic. It was the first time my child would stay in hospital and at 16 this could have been a big truama for him. The doctor`s I cant thank enough and they covered my sons health care fully inorder to find out what was causing his illness. I felt he was being cared for in the best possible way durring his stay. Nursing staff were also fantasic caring, kind and happy. Food was good and support staff helpful . Cleaning staff were also lovely chatty and friendly.
I felt at night when we were first admitted to EAU it did let the dept down. Lack of staffing seamed to be the problem it did take 4 hours from arrival at the dept to see the doctor.
In the morning when the day team arrived the Consultant came to my sons bed he talked about what had happened, he then told us the treament plan we were moved, after 2 hours had passed we still had not got any treatment or tests that the doctor had requested.

The nurse that was on our ward area did not seem to know how to get on with her duties.
She spent most of the time explaining and excusing herself for the lack of knowledge with some of the equipment.
After 3 hours the doctor came back to ask if the blood tests and treaments had been carried out we said no nothing as yet. He was not happy about that and did the blood tests himself and told the nurse to make him a priority. That nurse did let the dept down, other people within the ward also were not hapy with her attittude towards them.
I would be happy to return to the department but would feel vulnerable durring the night shift hours.Nursing staff were always really busy just to keep up with the basic demands i felt i wanted to help them.
4 Stars
11 Nov 12
Review for Colchester General Hospital
anonymous
NHS Choices
Confidence that the staff can and will do the best they can for you.
The hospital staff were great. I was amazed at how many self centred patients arrive at the hospital with no regard for other patients or the nurses. The nurses worked hard continually and were always understanding and helpful. I was first admitted through A&E, which I found to be extremly efficient and quick in giving me medication for my asthma. The wards I went too were extremely friendly and made the whole environment for getting better great. I was thoroughly impressed with the staff, hospital, food and care. Thanks
5 Stars
29 Oct 12
Review for Colchester General Hospital
anonymous
NHS Choices
very good
all the nurse and the drs were very helpful all the time why i was on stanway ward and on the crittal care uint and mersea ward all the 3 wards were very cleaned
4 Stars
27 Oct 12
Review for Colchester General Hospital
anonymous
NHS Choices
exceptional care
I was treated in the Isolation Ward for two weeks, during the whole of that time I was very well looked after by all of the staff on that ward. They went out of their way to make sure that I was comfortable and that I was treated with dignaty and as an individual rather than a number which is what I have found on previous visits to hospitals. I must thank the Sister for her unfailing pleasant manner which seemed to transmit itself to the rest of her staff. The food was plentiful and well presented.
The only drawback as far as I was concerned was that on occassions the staff numbers on duty seemed inadequate for the volume of work that they were required to carry out. To sum up: Nursing 5 star
Cleanliness 5 star
Food 5 star
Awareness of problem and treatment 5 star
More staff at busy periods
5 Stars
23 Oct 12
Review for Colchester General Hospital
anonymous
NHS Choices
fantastic treatment and care
i was treated after having a heart attack and would like to say that all the staff on dedham ward from the cleaners and trainies right up to the consultants were fantastic. I was treated with respect and compassion and at all times felt i was in excalent handds. I would especially like to thank a couple of people particularly for thier kind and considerate attention. Thank you so much.
5 Stars
18 Oct 12
Review for Colchester General Hospital
anonymous
NHS Choices
Clean ward but a little rushed
The individual members of staff reassured me about the procedure. The environment was clean and quiet. The "cannulation king", as he was affectionately known by his colleagues, did very well to find a vein in me. First time as well! Very impressed.
I felt that, although the nursing staff worked well as a team, they could have been more discreet about the fact that they were understaffed. Discussions about who was covering what job was openly talked about in front of patients. The following conversation took place right in front of me: "why can't the doctors do the consent forms? There's not enough of us as it is" "I know, that's what X said".
I had a miserable time throughout the procedure, despite the sedation, and am sure the constant retching gave it away. Instead of telling me to relax, perhaps giving me the remainder of the sedative would have helped more and made it easier for everyone involved.
When the procedure was over, I felt rather rushed out of the ward and was only given about 5 minutes to wolf down 2 slices of toast and a cup of tea before being ushered out. I was also a little concerned about one of the nurses working on the ward. It seemed as though they were lacking co-ordination in their hands and yanked my cannula out very quickly and at a 90 degree angle. Very uncomfortable! Perhaps this shakiness was due to a health problem of theirs. Regardless of the cause, I felt that they shouldn't be performing such delicate tasks.
4 Stars
03 Oct 12
Review for Colchester General Hospital
anonymous
NHS Choices
Good experience overall
.Treated on Langham ward by kind and friendly staff.
The ward was very clean.
Open visiting was very helpful
Witnessed a member of staff, health care assistant, going from patient to patient wearing the same pair of gloves. Instead of washing her hands she put alcohol rub onto the gloves.
5 Stars
26 Sep 12
Review for Colchester General Hospital
anonymous
NHS Choices
Unfaultable.
The team at Colposcopy clinic were wonderful, I was very anxious about my appointment but they were all, nursing and medical staff, so friendly and explained everything as it happened. My dignity was maintained completely (difficult in gynae!) and I was told from the start if I wasn't happy at any point they would stop and I 'wouldn't have anything done that I was unhappy with'. Thank you all for making it so much easier for me.
Nothing!
Keep it up, you are doing a marvellous job. Thank you.
5 Stars
25 Sep 12
Review for Colchester General Hospital
anonymous
NHS Choices
The standards have seriously gone down the pan since we visited over a year ago.
I and my mother went to visit my father in Colchester General Hospital after he had been admitted with Shingles, he was transferred to another ward, and after one complaint to the hospital authorities, about nursing standards we thought we had sorted out the initial problems out, such as saline bags being left on the bed, and general attitudes. in fact when the ward sister sister was not there things did not happen, such as the floor being kept clean, due to the fact he had diarrhoeal and really bad, there was a general lack of care and hygiene, general lack of communication. It took the nursing staff took ages to respond to the buzzer and we had to help ourselves to the urine bottles for my father, and this was evident not just in our case but with other people had to the same. My father died in this hospital.
Communication.
Better standard of hygiene
Appropriate nursing and not just health care assistants
better staffing levels and you need more than one Ward Sister
Instant Cleanliness
Excellent Standards of Care
2 Stars
24 Sep 12
Review for Colchester General Hospital
anonymous
NHS Choices
An example of good team management from one area of the hospital, needs sharing
In 2010 I had to spend time in Colchester General recovering from a hip replacement carried out in Slough following an accident. Unfortunately I had to write a letter regarding concerns I had with many issues. This time my visit was through A and E to the cardiology ward after a heart attack. The whole experience was completely different. I was dealt with quickly and efficiently in every area. Receptionists, porters, nurses, ancillary staff and doctors were all very professional. The wards were thoroughly cleaned and when a patient had an 'accident' and an area had to be cleaned up it was done straight away with no fuss. I was not told 'I don't do bodily fluids' as I was in my previous stay in another section of the hospital. Buzzers were dealt with promptly and patient needs were seen to straight away. There was respect shown at all times and the staff worked well together as a team. Handovers were seemless and thorough. Well done. I will be writing to the hospital personally to express these views.
Mrs. Margaret Murphy
Nothing
5 Stars
21 Sep 12
Review for Colchester General Hospital
anonymous
NHS Choices
Care and kindness
My Mother spent several weeks at this hospital in March and April this year. All staff, without exception from those on the ambulance who transported her, the A and E, EAU, and two wards on Gainsborough wing, treated her and our family with kindness at all times. She was looked after so well, that her health is better now than it has been for some time.
Colchester staff, you know the true meaning of caring.
Thank you.
5 Stars
10 Sep 12
Review for Colchester General Hospital
anonymous
NHS Choices
I felt that i was treated as a person and not just a statistic.
Having suffered a broken leg on a Saturday evening i was expecting long delays but was suprised that i was attended to very promptly and efficiently. I was subsequently admitted to Aldham Ward in the early hours of Sunday morning, the nurse who was expecting me, was very reasurring and kind, as i was in a state of bewilderment having never ben through this process before.
5 Stars
04 Sep 12
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent dignified and respectful care recieved at Mersea ward & CCU
5 Stars
30 Aug 12
Review for Colchester General Hospital
anonymous
NHS Choices
Efficent, effective, well managed and well communicated - well done layer marney
The staff on the Layer Marney ward are incredible. Out of multiple trips to hospital for my father in the last decade this is the first time I have been 100% happy with his treatment, ward management and communication. Really a first class service by all involved.

Communication to family is so important in these times and often it can feel that departments are not working together. But the A&E to EAU to WARD transfers were managed very well.
nothing, I'm really happy with this visit. Ideally while in we would have liked to had some Neurological advice / 2nd opinion but otherwise for what dad was admitted for everything went well.
Pass on my thanks to the Layer Marney ward and try to replicate their level of helpfulness, and effectiveness across other wards / teams.
5 Stars
23 Aug 12
Review for Colchester General Hospital
anonymous
NHS Choices
radiology poor but the doctors were excellent.
the doctors my wife saw were very pleasant,patient andsympathetic towards me.
my wife was visitng radiology after a referal from her gp.

this visit proved to be quite upsetting for her due to thelack of understaning and compassion from the radiographer.

my wife has been off work for three weeks due a re-occurrence of a back problem which causes her a great deal of pain and discomfort.

she was subjected to even more pain and discomfort due to a youngster who was being trained as a radiographer.

because of their lack of experience my wife was left standing in the machine while they were being tutored by a senior radiographer. this delay caused wife some considerable pain which led to her crying in pain.

i appreciate that people need to trained but common sense could have beenused on this occassion.
i did consider making a formal complaint, but i hold the nhs dear and would not wish to make waves andwaste valuable resources over this matter.
3 Stars
14 Aug 12
Review for Colchester General Hospital
anonymous
NHS Choices
Good overall with caring & helpfull staff
My wife & I would like to thank all of the staff involved with the birth of our son. They made a potentially stressfull time as relaxed as possible. We would especially like to thank our birthing midwife who was a very calming & reassuring influence through out the whole process. Also the person on reception who went out of her way to find wheelchair for my wife when we arrived eventually having to go to the ambulances to find one.
More access to wheelchairs at main reception
4 Stars
06 Aug 12
Review for Colchester General Hospital
anonymous
NHS Choices
I would thoroughly recommend this hospital to anyone undergoing bowel surgery.
The care, committment and dedication of all the members of staff that I came into contact with, medical or otherwise. I could not have received better care.
The use of earphones when patients were using the television!
I faced the prospect of surgery with enormous trepidation but thanks to the care and support that I received in hospital, my experience was so much better than I had anticipated.
5 Stars
26 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent care and facilities. Very clean and welcoming.
My Mum was referred to the assessment unit by a Dr from her surgery and she was seen within 2 hours in a very busy department. Mum was treated exceptionally well on this occasion by a wonderful young Dr. who was caring, compassionate, empathetic and understanding.

Mum was moved the next day to a ward which was also excellent. The staff were superb and the environment was excellent. The atmosphere of the ward was bouyant and happy - the other ladies on the ward were talking and very relaxed.
A reception area in the assessment unit would be very good because people stood in front of a desk waiting for an acknowledgement that they were even in the room - the Drs were so busy that they did not respond to those who came to the desk in any way - this made you feel unattended and in the way.
I recommend this hospital but you have to understand the constraints and difficulties which the NHS is operating under at this moment in time. The Drs are obviously overworked and under great pressure. Despite this my Mum, my husband and I were treated with respect and caring.
4 Stars
23 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
Second appoint - same old runnning behind schedule.
Waiting area is modern although it did get crowded when appointments got to be behind schedule.
This was my mum's second visit to the orthopaedic department. Again the appointments got well behind schedule very soon into the session. My mum's appointment was for 10am. By 10.30am the clinic was already running an hour behind appointment times. My mum got seen at 11.16am.

We had gotten their at 9.30am anyway and had a pre-appointment x-ray and still made it back to the waiting room for 10am.

I think that too many people are booked into the clinic each day because it was exactly the same last time.

Lot's of people were in the same situation - not knowing what was going on, waiting a long time in a crowded waiting room. Is this really "at your best" as the hospital claims to be?

Perhaps extra clinic session are needed - if there were enough staff so as not to overwork the already busy staff.

It's not nice waiting or being in clinics that are overbooked. It might suit the hosptial to overbook but it's not the hospital who has to wait - it's all the patients.
All in all a 10am appointment. Not seen until 1115am. Out by 1130am. And everyone else was having the same experience. So why don't they complain or write here?!

Next time the appoint is 11.30am. I wonder what the situation will be like then! I'm sure it's not like this in private practise.
3 Stars
20 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
Very welcoming, informative, helpful, caring, kind, listened, clean room
I was at the Consultant's clinic for 6 appointments for acupuncture. My treatment was always explained in a very informative but easy to understand way. Always very informative and kept me informed at all times as to my care and what he intended to carry out. All the staff from the clinic that I came into contact with treated me with great care and understanding too. The treatment room was always very clean and tidy as well. All my appointments were always on time and also the reception desk staff were also always very helpful. He definitely knows what he is doing and is a very caring kind person that also listens to how you are feeling too.
More acupuncture clinics, and consultants that can carry out this. As I know that there is a long waiting list for this treatment. However, when you do get the treatment it is well worth waiting for when it works for you.
Would not hesitate in recommending my Consultant to any of my family or friends, and actually I have already spread the word in my circle of friends that suffer the same as I do with Chronic Pain.
5 Stars
19 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
A good experience , I would not be concerned about any further visits.
Freindly professional teamwork. Always available to help me. responsive to my questions, feelings and sense of humour. Not intrusive if I wanted to be alone.
The food was the only complaint I had . It was dry and tasteless and the only plate of food I enjoyed was the one labelled 'chef prepared' cottage pie which was moist and tasty. e.g.' fruit cake' is not a vaguely flavoured dry piece of lemon sponge ( a small finger was a portion and there was no dried fruit in it as I expected). This did not help a) recovery or b) the digestive system to get back to normal after an abdominal operation. This then resulted in the need for laxative medication (so additional costs to the NHS).
The people/person responsible for obtaining the food should be made to eat it for a day, especially if they are feeling a bit off-colour.
5 Stars
19 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
No privacy and in full view of the hospital on the way to theatre!
The nurses were fantastic!
The Elmstead day Unit was closed for decorating although the theatres were in use, I was wheeled in a bed through the hospital from the West Bergholt ward which i found extremely embarrassing and as my surgery was personal and private i was extremely concerned that somebody i knew might see me and then question as to why i was in hospital. I was not happy about this arrangement and even had to wait for 2 lifts as the general public were not allowed in with a patient, this was more opportunity to be looked at and noticed and as i had nothing on under my gown i was extremely uncomfortable and unhappy about the situation and then to make matters worse i had painters and decoraters holding doors open as i got to the theatre. I was clearly visible through glass windows as my anaesthetic was given and once again wheeled back after surgery again in full view. This was worse than my surgery itself and as for patient privacy and dignity, i feel there was none at all. I would have been happier to wait for my procedure than be put on show for the general public in the hospital and run the risk of being questioned by somebody that spotted me at the time. I feel sorry for the other patients having to go through this and i'm aware the staff were also not happy and women having breast surgery were also subjected to the journey i had to endure. I think the hospital needs to re-think this awful trip to the Elmstead theatres before it really does cause somebody un-necessary distress!

13 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
Delayed start, long queues and long waits for Fracture Clinic visit.
The Fracure Clinic is set in a newly built area and is modern and comfortable.

The actual treatment is good but there is much waiting around at very stages - before, during and after if you need transport home.
Mum had an appointment at 0905. She was one of the first there but not one of the first seen. After half an hour the waiting area had filled considerably. Is everybody given the same time for their appointments? Yes I know that waiting area is for haemotology too but still. Are many people given the same appointment times for the same speciality? Is that why it filled so quickly? Mum got seen within 40 minutes of arrival. Patients in a fracture clinic have already been through a lot so waiting is stressful - especially if you have needs like toilet frequency with a boken leg which was the case of my mum who is 72.

I think too many people were there and there was a bottle-neck of patients - which might account for the delay. But why?

After the initial appointment with the doctor she then had to wait to go into the plaster room - so another wait.

Then to the Xray Department - yet another queue - where she again has need for the toilet.

Then back to see the doctor - yet again having to wait.

All in all she had a 0905 appointment, got seen at firstly 0945 and we finished there at 1130.

It's just too stressful and drawn out in an already stressful situation.

By 1030 the francture clinic was already running over an hour behind schedule - as the written message posted on the board. Is this an every day thing?

Newly built area but same old waiting at Colchester General Hospital. If only we had a choice to go somewhere else but we haven't.

The receptionist when giving information about where to wait for transport should firstly give that information about where to wait withing being asked and then should also give the correct information (see below). How are we to know where to wait?
At the end of the treatment we asked for ambulance transport back to the care home for mum. We were not told where to wait so I asked where we should wait. But by the time the receptionist had already moved on to talking to the next person in the queue so I had to butt in slightly to ask. I asked if it was OK if we waited at the front entrance and she said yes so we went there.

Later at 12 noon we asked the main entrance person if he could tell us how long the ambulance would be - after all mum still had her need for frequent toileting in facilities that lacked help. And we had experienced long waits for transport from Colchester General Hospital in the past for mum. Mum could not get into a car.

The main entrance man told us that th ambulance people had been but had been told that we weren't finished treatment. This was not true. We had only arranged for transport after our treament had finished and had been waiting at the main entrance which we had been told would be OK. We then had to get "unplanned" ambulance transport - as they called it - which actually came within 5 minutes thankfully. But if we hadn't gone to the main entrance person and asked him how long the transport would be then we'd have kept waiting for transport that had been deemed attemtpted.

So all of this added to the wait further. This was yet another expericed with long waits at Colchester General Hospital. Actually this was a lesser wait than our much longer two experiences before.
4 Stars
13 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
First rate medical care in a friendly, cheerful environment.
Having been brought to Colchester Hospital following a car accident in early July, I received absolutely first rate treatment and care, both in A&E and on Wivenhoe Ward. In A&E I was treated quickly and thoroughly, was well informed and treated with respect, sensitivty and concern. Moving up to Wivenhoe Ward, I was again well cared for by the nursing staff, for whom I have the utmost respect and admiration. They were attentive, caring and good humoured at all times, and I am sure that this was an important factor in my recovery. Aside from the nursing care, I was impressed by the cleanliness of the ward and even the quality of the food! I have had very little experience of hospitals, but I must say that I was completely overwhelmed by the quality of the care I received as a patient at Colchester Hospital.
N/A
N/A
5 Stars
12 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
nurses great doctors very dissapointing
the care staff where lovely when i had colonoscopy helped me feel very much at ease
The actuall doctors could be more caring and not so rude.
the care staff where lovely however the doctors werent so great its now been 3.5 weeks and im still in agony waiting for biopsy results and to find out how and what happens next i have been told by my own doctor i have colitis but even he has had trouble chasing for my results from the hospital so im just left suffering in the mean time.
3 Stars
06 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
A claim to be responsive when it is not.
The actual medical treatment was good to very good.

The actual wait for the start of the treatment seems acceptable but actual treatment duration is very protracted and there can be long breaks in treatment from one stage to the next.
Responsiveness by staff must actually be implimented in A&E rather than it being just a slogan on a poster campaign in the hospital. Don't claim to be responsive before you are responsive. Get real and instead have slogans such as "we are striving to be responsive to your needs" or "we aim to beome more responsive to your needs" or even "trying to be much more responsive to you". At the moment their slogan reads, "we are responsive". No you are not!

Patients could be assessed for their basic personal needs. Good and very good medical treatment is spoiled by forgetfulness, lack of response to needs, etc.

Triage should be done on an individual basis too. A blanket priority for children over all others neglects the very real needs of the elderly or even an adult distressed by a catalogue of events and delays which a child might not have.

The treatment area in A&E is cramped and crowded. It needs to be restructured.

People should be allowed to ask for help and not feel like a burden whether they seek help for themself or for another.
The whole experience in Colchester A&E was spoiled by staff being non responsive to patient needs. In my case my elderly mother needed the use of a commode and it was very difficult to get because of staff numbers. When she needed to go to the toilet, she needed to go fast. Staff did not consider her personal situation. Each situation is individual. It is very frustrating having to ask again and again for the same thing. And it was distressing for my ill mother.

When on another occasion mum was even less mobile, my requests for a bed pan for her was heard and given assurance it would come but most often that assurance was not met with any action unless I repeated the same request. Waits for a bed pan on one occasion took well over an hour, on another occasion over half an hour. Did they forget? But it happened so often I was left wondering if the promises were just empty.

There were no regular checks on mum and I had to go and find staff to ask for bed pans and for information despite a poster campaign around the hospital stressing / advertising about staff being responsive to patient needs. The campaign, obviously a new one, said "we are responsive" - really!!!! I don't think so from my experience with my mother.

When ambulance transport is required to get to the hospital it can be a lot time to wait for both inbound and outbound journeys. This can add hours to both ends of an already lengthy period in A&E. You can wait up to 4 hours for an ambulance and you don't know how long it will be because your priority might change with events, etc.
3 Stars
06 Jul 12
Review for Colchester General Hospital
anonymous
NHS Choices
Overwhelmed by the care and attention I received from all staff.
Everything
Nothing.
I recently visited the Cardiology department at Colchester general hospital and was so impressed I felt I had to make a comment.
From the moment my GP referred me, the whole process went incredibly smooth. I was sent very clear and informative information prior to my pre-assessment and angiogram procedure. When I arrived at the hospital I was seen on time and treated with the utmost care and attention. I was extremely apprehensive at the thought of the procedure but was made to feel calm and very comfortable throughout. I believe the staff in this department, especially the consultant and his team went beyond the call of duty and I thank them very much.

Many Thanks and Regards Jon Salter.
5 Stars
13 Jun 12
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
We are committed to improving the experience of our patients. Clearly you have not had a good patient experience for which I apologise.

Please contact me by email, so that we can attempt to put things right for the future.
Rossa Baker
Matron for Ambulatory Care (inc. Copford Ward)
Rossa.Baker@colchesterhospital.nhs.uk

We always suggest the following steps if someone has a concern to raise:
1. If something is not right, ask to see the person in charge. They should be able to sort out the problem straight away.
2. Or ask to speak to the Patient Advice & Liaison Service (PALS) or the Duty Matron.
3. If you are still not satisfied, please write to the Chief Executive at the hospital.

PALS (office hours): Freephone 0800 783 7328 pals@colchesterhospital.nhs.uk
The Duty Matron can be contacted 24 hours a day, via switchboard: 01206 747474


22 May 12
Review for Colchester General Hospital
anonymous
NHS Choices
No concern for your life outside the hospital or regard for your responsibilitie
The Consultant and his team were fantastic, my treatment and aftercare were explained in full I was seen by him before and after my surgery very promptly.
The information I was given regarding times of operation and care by the pre op assessment nurse and the nursing staff on copford ward. It was at best mis leading and at worst complete fabrication of the truth.
I was told that it was essential I had someone to collect me from the hospital after surgery I therefore arranged this for the times I was told arranging care for my dependants around these times. In reality these times were not adhered to as I now know this is not the way the ward is run.
This resulted in me having to make many phone calls to rearrange the carefully made plans. Which were treated with contempt by nursing staff on the ward.
Details of what I was told. Arrive 7:30. Operation approx 9am. Discharge 11:30-12.
What happened arrived 7:20 operation 11:37. Discharge 14:45.
Clearly some difference in times. Even the staff on the ward after the operation could not agree 1 nurse told me I could leave as soon as I had food,drink, and had passed water. I did this, left alone to walk back from the bathroom. Got dressed called my friend to collect me to be told by another nurse I had to wait until my waiting time was up? The discharge nurse then proceeded to contradict the advice given my the consultant regarding aftercare and was rude. She also forgot to give me my doctors certificate for work. When I called to ask if it could be posted to me I believe from the voice the same nurse very abruptly said its already in the post and hung up.
3 Stars
22 May 12
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
We are committed to improving the experience of our patients. Clearly you have not had a good patient experience for which I apologise.
Please contact me by email, so that we can attempt to put things right for the future.
Kathy French
Deputy Director of Nursing
Kathy.French@colchesterhospital.nhs.uk

We always suggest the following steps if someone has a concern to raise:
1. If something is not right, ask to see the person in charge. They should be able to sort out the problem straight away.
2. Or ask to speak to the Patient Advice & Liaison Service (PALS) or the Duty Matron.
3. If you are still not satisfied, please write to the Chief Executive at the hospital.

PALS (office hours): Freephone 0800 783 7328 pals@colchesterhospital.nhs.uk
The Duty Matron can be contacted 24 hours a day, via switchboard: 01206 747474

09 May 12
Review for Colchester General Hospital
anonymous
NHS Choices
Slow, substandard care where being self sufficient is an absolute necessity.
The kindness and professionalism of the nurses and care assistants.
The consultants need to inform the ward staff of proposed proceedures more so that they do not need to be informed by the patient when they are Nil by Mouth, staying, going, etc.

The consultants need to consult together so that they do not propose a different agenda each time they visit the patient.

The ward needs more staff. Patients feel uncomfortable asking for assistance as the nurses and carers are obviously stretched far too far. this is why requests are continually forgotten, especially during the night.

The toilets are not cleaned as regularly as they should be. It seemed only morning and night. Obviously a patient with a gastro and urology problem spends a large amount of time frequenting them and toilet seats where clearly not cleaned for many hours at a time. Alternative toilets had to be sourced. I reported a blocked, used overflowing toilet twice and it still remained in the same condition with the door open for hours.

The vegetarian food available was a disgrace. soup or a cheese sandwich could be eaten every meal time but when a proper meal waas desired at lunch time, only one option was available. This was an omelette on 9 days out of 12. As menus are not available on Wivenhoe ward, guess work and prior knowledge has to be used. Even the yoghurts and cakes contained gelatin. Cheese Jacket was the option every tea time. Relatives of other patients bought me food from the restaurant as they couldn't believe what was offered to me continuously.

The medicines offered to me nearly all contained gelatin as they where capsules. The ward pharmacist managed to change one to a tablet form upon my request but none of the others which I feel is not good enough. My chemist always gives me my medication in tablet form and I am surprised that a hospital does not cater for vegetarians when it comes to medication.
I arrived in an ambulance to A & E on a Friday evening with pains in my liver area. I was kept in due to an extremely high liver function enzymes level which needed to be investigated along side the pain. I was seen by the Urology Department immediately re. a kidney stone but I was not spoken to by anyone from the Gastroenterology dept.until the following Wednesday and was told I needed a MRCP to see what the problem was. I did not receive this until the following Tuesday due to a shortage of staff in the MRI Dept. This was a total of 11 days after being admitted. This is a truly disgraceful amount of time to find out what is wrong and have your mind put at rest. 11 Days of unnecessary worry.
4 Stars
01 May 12
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital University NHS Foundation Trust replies:
We are committed to improving the experience of our patients. Clearly you have not had a good patient experience for which I apologise.
Please contact me by email, so that we can attempt to put things right for the future.
Kathy French
Deputy Director of Nursing
Kathy.French@colchesterhospital.nhs.uk

We always suggest the following steps if someone has a concern to raise:
1. If something is not right, ask to see the person in charge. They should be able to sort out the problem straight away.
2. Or ask to speak to the Patient Advice & Liaison Service (PALS) or the Duty Matron.
3. If you are still not satisfied, please write to the Chief Executive at the hospital.

PALS (office hours): Freephone 0800 783 7328 pals@colchesterhospital.nhs.uk
The Duty Matron can be contacted 24 hours a day, via switchboard: 01206 747474


25 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
no words can summarise our experience it's beyond words
nothing , I was visiting my father when a genleman on his ward needed to be taken to the
bathroom nobody would help him, he was calling for a nurse, again all chatting about
the t.v from the night before, he then tried to go to the bathroom on his own and fell down
and smashed his head on the floor, only then did a nurse stop her chatting, but it was to late
his head was bleading, but they didn't care, we were the only people who came to his aid.
this is disgusting behavour.
absolutley everthing

you need to have someone incharge of every ward and someone who can be available
to answer question about treatment and other things instead of saying you need to make
a appointment with his doctor , so relatives can get some answer's , we never saw a matron
or a head nurse or sister the whole time my father was in there ( six weeks).
the nurses couldn't care less, it has nothing to do with the cut backs that every one is blaming
ALL the nures on my father's ward were chatting about the Xfactor and totally ignored my farther and other patients on his ward, he was never turned in his bed and now has very bad bed sores and now needs to be reamitted to the same hospital that gave them to him in the first place, it's our worse nightmere, we are petrified. you totally ignored all our requests for action
and done nothing and them left it too late and then the damage was done , now you want to
wash your hands.
2 Stars
24 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
Fantastic staff
I was really happy with how I was treated by the Consultant and the nurses that assisted her. I was made to feel at ease and the staff were professional at all times
5 Stars
10 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent treatment and caring staff
The Staf from the top to the person providing the tea or cleaning the ward were always polite and the service was second to none
Unable to compare as this was 1st visit to stay in a hospital in 67 years
I would recomend this hospital
5 Stars
06 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
Superb Care form all concerned Well Done
I was admitted to Dedham Ward in complete heart block, I was treated with great compassion and received excellent care from the time of admission to discharge 3 days later. All staff including medical were very willing to answer any queries or concerns I had, and always came with an answer however insignificant it may have seemed.
I am an ex nursing sister, my speciality was surgery and my in depth knowledge of acute medicine was very scanty. Needless to say I asked lots of questions and they were all answered with cheerfulness however busy the team were. On discharge I was supplied with and emergency number should I have any queries afterwards, I have used this twice and alwys been treated with great courtesy. The ward was very clean and fresh, and also I was aware that the care given to me was the norm! not the exception. I would have no problem with being admitted again, or any of my family as patients. Well Done Dedham Ward.
I have no problem with any of my care and was very satisfied.
This is my first time as a patient since the 1980's and then I was a sirgical patient I was ver impressed.
5 Stars
05 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
Follow advice up for results very poor
Staff were extremely polite courteous and friendly.
Elmstead daycare centre
Discharge advise very poor. No follow up appointment made to discuss examination. Told to visit gp for results in a months time. Vague discussion at the time regarding findings which left me with many questions and anxiety and noone available to talk to. Needs to be automatic follow up appointments offered at the hospital to allow patient to fully discuss the findings. Now have a long wait and chasing my doctors to see IF the results reach them. I queried if they would inform me if histology results showed any problems and was told no i would need to ask my gp for them. I naively thought i would be informed if a problem discovered.
Rushed out following sedation.
4 Stars
01 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
Disappointing conveyer belt.
Elmstead day unit. Nursing staff friendly and efficient. Same sex unit appreciated.
Efficient but unfriendly welcome at reception.
I was nervously anticipating procedure. Left waiting 50 minutes to be taken to ward. Was requested to bring relative/friend to escort home following procedure, but my friend was told to go to a waiting room, not permitted to join me at anytime on the ward. So she was left worrying for 3 hours I sat waiting on my own on ward another hour prior to exploratory procedure. Would have liked to have company on ward prior to procedure and on return to ward. Appalling support following treatment and sedation, still sedated and was given tea and toast and asked to get dressed and leave, no time permitted to recover. Would have liked the surgeon/staff to have sat and spoke to me and my friend discussing their findings. Was told by a nurse to return to my gp to discuss test results. I left feeling confused and concerned whether any medical problems found or not. Not a good experience at all. Felt like on a conveyer belt, very busy unit, rushed out regardless of whether i was well enough to leave. I was dizzy and vomiting all the way home.
Awful experience. Have experienced this procedure in a differant hospital previously at a daycare unit and treatment couldnt have been more differant. Disappointing Colchester Elmstead unit.
4 Stars
01 Apr 12
Review for Colchester General Hospital
anonymous
NHS Choices
I felt in capable hands with lots of reassurance and lovely staff.
The procedure was explained in a simple but detailed manner. All the staff were professional with a very caring manner. I felt at ease during the whole process. Well done to all.
nothing
4 Stars
28 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
I received a first class treatment.
The attention i received from staff despite the department being very! busy. The efficencey of the staff whist dealing with my medical needs. The pleasant manner of all staff.
Nothing
5 Stars
27 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent staff and excellent service!
Consultant and staff all made time to see me and explain in good detail what was happening, what was being planned and what was expected despite being very busy.
Nothing really, only had a small delay in being seen but as I said it was an extremely busy department.
4 Stars
27 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
Outstanding care and treatment from a dedicated staff team.
I was on Aldham ward from the 14th March in D5 for 6 days having a total knee replacement

The staff pre-op were outstanding in the way they informed, re-asssured, and handled my situation.

The staff post op went far beyond my expectations in all aspects of treatment during my recovery

They were gentle, accomodating and most of all genuinely caring.

Long live the NHS.
5 Stars
20 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
scary, impressed by staff but not enough of them! fear fro the nhs
Staff were kind and helpful.
I spent 3 days on eau ward. Staff weer very friendly and kind but not enough of them!!!! never seen people work so hard as them. they run up and down non stop especially the health assisstants and still manage to smile and treat us well but not enough of them to get to patients quick enough and everyon kept waiting a long time not really good enough for patients but dont think staff could have done more than they did just not enough of them. found it a scary experience and worry about using nhs in emergency. hope i never need to go back. asked if short staff and said no this is normal!!!
4 Stars
12 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
As good as an uncomfortable gynae procedure can be!
The care and support of the staff, the way I was kept informed and reassured throught the procedure and how I was treated.
Nothing
5 Stars
11 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent
I had an operation on sat the 18th of Feb in Mersea Ward, I had an amazing experience during my stay in this ward.

I stayed over the night, I felt completely at home, nurses were so kind and friendly, they were concerned towards my pain and discomfort.

Everyone including general staff and dinner ladies were polite and helpful. Specially one nurse (day time shift).
I could not say.
I was specially surprised because 3 and half years ago I had a traumatic experienced in the Maternity ward, but this couple of nights changes my opinion towards the General Hospital.

I wish every ward had nurses and staff like Mersea ward
5 Stars
07 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
efficient friendly staff
Very please with the way my wife was treated on Wednesday 29th March when she fell off her bicycle both by the ambulance crew and everyone in A&E
5 Stars
01 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
a fantastic service by all staff
I liked the way the staff made me feel important. They were cheerful and very reassuring. The consultant explained what was going to happen as did the nursiong staff every step of my proceedures.
nothing i was completely satisfied
5 Stars
01 Mar 12
Review for Colchester General Hospital
anonymous
NHS Choices
Very positive
My Father was in GReat Tay Ward (Robert Forbes)I would like to thank all the staff of that ward, but particularly one member of staff for their enormous help treatment they gave Dad, and most particularly for the huge amount of very helpful information they gave me whenever I visited him or phoned up.Thank you so very much.All the staff showed compassion and sensitivity, which could well be a model for other Hospitals
Thank you again
4 Stars
29 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
Extremely satisfied with all treatment received.
I was treated in the Elmstead Day Centre. All staff were courteous, kind, attentive and understanding. The procedure I had was carried out in a calm efficient way, which reassured me and made me feel very better than I expected.
Personally I could not fault anything. I was extremely satisfied with all my treatment.
5 Stars
24 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
The medical care and attention was rapid and excellently carried out.
I was admitted to the EAU area as a result of collapsing in the Walk In Centre in Turner Road due to a ruptured appendix.
I was attended to , examined, kept fully informed and operated on later that day.
At all stages the care, attention and information provided was excellent.
As a result I quickly made a full recovery and was discharged the following Wednesday
In the scale of things these are very minor points but I feel are worth mentioning.
Once on the ward very little information is provided about basic things for example:-
- 3 times I had to ask for clean white 'stockings/socks' as the ones I had were filthy. as I had no slippers.
- the same happened when I asked for a towel for a wash/shower finally being told ' its in the cupboard' as if all new patients know where the cupboard is

These points whilst only minor were not a problem for me but I feel they could be for some older or timid patients.
overall the medical care and attention was excellent
5 Stars
23 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
Exceelent expereince in Elmstead Day Unit
Excellent care from all staff in Elmstead day unit (again). The doctor was extremely kind and explained everything to me in a clear and gentle manner.
5 Stars
17 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
Very positive experience in A&E
I was treated with kindness and efficiency at all times. The A&E doctor was very kind and sympathetic. He worked hard to find out the cause of my problem and kept me well informed about what he was doing. The Sister was friendly and helpful and helped put me at my ease.
Nothing. I only have praise for all the staff
5 Stars
17 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
Rating without comment
1 Stars
17 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
My experience was the best, which I can have in such situation.
I had my total thyroidectomy on the 2nd of February 2012.
I would like to thank for all team who did my surgery, especially the doctor. Their work results are noticed by everyone, when they check my neck and scar left after surgery, no one can believe that I had my surgery just a week before! I am thrilled with the scar; it's very tidy and healing very well.
Also, I would like to thank to recovery room team. I am so sad that I can't remember the nurse name that was with me after surgery, but they were really nice and took care of me very well.
Also big thanks to all Mearsea Ward nurses and consulting doctors! I just felt in love with their smiles, communication, care, advices and the good atmosphere which they bring with themselves during each visit or checks. I was treated and accommodated like in 5 stars hotel!
So overall, my experience was the best, which I can have in such situation. Once again, thanks for all staff and their professionalism.

Regards,
Jolanta B.
5 Stars
12 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
Fantastic.
Dear Sir/Madam,

I must say thank you very much for the way your staff treated my wife after her fall which broke her wrist. Everybody from reception to the doctor that treated my wife was fantastic and brilliant. They looked after her so well and explained every step of the way. She had never been to hospital before and was feeling very scared but they put her at such ease. Your nurse deserves a medal she was so kind as was the doctor.

I just wanted to say a big thank you to everybody who helped my wife on a very stressful day.

Thank you.
5 Stars
09 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
only experience of the NHS since having my first child 43yr ago vast improvemen
Staff were very approachable and professional and involved me with my treatment.
Whole system from initial contact with Consultant until actual operation and eventual discharge date was very thorough and efficient.
Post op care and liason with GP/Disrtict nurse services was also handled very efficiently.
Food was acceptable if a little bland espeially breakfast an egg would have been nice.
5 Stars
02 Feb 12
Review for Colchester General Hospital
anonymous
NHS Choices
GOOD GOOD GOOD
i recently came into elmstead ward for a day care for atrial fibrillation although my outcome on the day was not succesful i am still making good progres my health has continued to improve immensely and i have nothing but praise for the consultant and the team
5 Stars
25 Jan 12
Review for Colchester General Hospital
anonymous
NHS Choices
Treatment not as bad as i had anticipated.
Above, i have entered General Medicine Services as the department visited- it was in fact the Radiology Department (not listed). The appointment was met spot on time. The procedure was well explained and the staff involved were very concerned to reassure me at all times-it was the first time in many years i have visited a hospital. I am completely satisfied with the treatment i received. I just hope the report back by my GP of the findings, will be good news. Thank you.
A warning as to the bowel pains i would experience during the procedure- eased about 2 hours after leaving the Hospital.
4 Stars
24 Jan 12
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent
The excellent treatment I received form the NHS staff from A&E admission onwards.
Very little could be improved
Good old NHS, there when I needed you and still free!
4 Stars
21 Dec 11
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent
Treated very quickly after seeing my GP - very courteous staff, well looked after.

Eventual day surgery in Elmstead Unit - I was very impressed with all the service and care - could not fault it! Many thanks to all concerned.
The consultant saw me 1 3/4 hours after my scheduled apppointment time - he was very apologetic but it's hard to understand why the delay was so long.
5 Stars
16 Dec 11
Review for Colchester General Hospital
anonymous
NHS Choices
Everything including operation great, a great Hospital, great staff , very clean
On arrival at Aldham Ward for a hip replacement operation I was warmly welcolmed by the staff and shown to my bed, booked in and made ready for my operation in the afternoon. After the operation I was very well looked after, always being asked if I was ok and was there anything else that I needed. A very clean and friendly environment making for a very pleasant stay, highly recommended staff, kept me well informed all the duration of my stay.
Not a thing.
None to make.
5 Stars
26 Nov 11
Review for Colchester General Hospital
anonymous
NHS Choices
Absolutely excellent
This is an excellent hospital with fantastic doctors, midwives and maternity care assistants. This is how a hospital should be run.
I had a difficult pregnancy due to my placenta being diagnosed with a rare chromosome condition , and having gone to see a consultant in Broomfield (Chelmsford), I was not at all satisfied with the proposition of how they intended to check on my pregnancy in the last crucial ten weeks where the baby was at risk of stopping growing.I had a medical need to have an elective c section, and I was refused the opportunity at Broomfield for no apparent reason. I changed hospitals and saw an amazing consultant, who just supported me through the last fifteen weeks with the aid of the excellent scanning team.
I was kept informed at all times, I rarely had to wait any length of time for my appointments, and I was treated with respect by all staff. When the c- section date came round, everything went smoothely, and the aftercare service by the midwives was second to none. I was given appropriate pain relief and basically the very best service by all staff involved in the aftercare service. My consultant had also arranged for a paediatrician to be on hand at the birth, and to check the baby up after the birth the next day. I couldn't fault the care I got here at all. My recommendation would be to avoid Broomfield Hospital and go to Colchester if you live in the area.
Nothing at all.
5 Stars
23 Nov 11
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent consultant
I would like to say how lovely, pleasant and caring, the consultant, I saw is. I have seen him a few times now after surgery on my knee. Today, there was a doctor absent due to sickness and the clinics were running late, annoying but something that can't be helped, but it was worth waiting to see this consultant.
Waiting facilities. Drink machine etc.
5 Stars
22 Nov 11
Review for Colchester General Hospital
anonymous
NHS Choices
Friendly and hospitable
Being treated as an individual.

Did not have to wait at all
Waiting area was a little untidy, but was fine
Very friendly staff and service to match; throughout the department from the reception desk to the treatment area
5 Stars
22 Nov 11
Review for Colchester General Hospital
anonymous
NHS Choices
Exceeded my expectations, and I would wholeheartedly recommend the hospital.
attitude of nursing and other care staff - excellent
catering arrangements not up to the high standard of other aspects of hospital care.
I was very satisfied with my total experience, from having my operation explained, the actual theatre experience and aftercare. I could not have wished for better.
5 Stars
06 Nov 11
Review for Colchester General Hospital
anonymous
NHS Choices
A very tough time in my life and a full recovery made possible Angelic people
I had acute renal failure and to be honest i did not think i would recover from this. The nurses were fantastic and the amazingly positive physio ladies convinced me that i would recover my strength and gave me the motivation to start getting better.

The moment where i walked again for the first time accompanied by two physio ladies was a beautiful moment i will always treasure.

A special message to the beautiful physio lady who said "she would never see me again"

I apologise if i was an awkward payment, a special message of thanks to you...thankyou for always having a beautiful smile and positive words of encouragement. You gave me the motivation to walk again and regain my strength and health once more.

You will always have a special place in my heart

blessings to all

Kevin O'Grady
4 Stars
20 Oct 11
Review for Colchester General Hospital
anonymous
NHS Choices
Good
Hi I'm commenting on behalf of my mother in law.
She was admitted to the stroke ward following a TIA.
The service & care she received was fantastic once on the ward.
Within a couple of hours test had been order & performed.
She commented to us how nice the food was.
The stroke nurse who was there was fantastic, not only did she take the time to keep explaining to mum the treatment plan & care plan, she then did the same with the family. No matter how many times we asked the same question, she would go through it again & again until we all understood mums care/treatment plan.
I would like to say a massive thank you to all the staff from the stroke ward, but an extra special thank you to the stroke nurse, you are a credit to the NHS, shame we can't clone you.
Thank you all again
waiting time from A&E to Ward
5 Stars
13 Oct 11
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester General Hospital University exceeded my expectations!
The service from start to finish was excellent; I was very impressed with the accomodation in the elective care unit and Mersea ward having been given a room to myself with an ensuite wet room with shower and toilet. Also important to me a window I could open as I am used to sleeping in a cool room. Food was acceptable as long as you chose carefully, the bread & butter pudding with custard was a mistake; I should have stuck to Yoghurt. The tea was served to my liking with the staff heading my requests of strong with no sugar.
1/ I could not tune into 'Classic fm' on the Patientline system, also no headphones were offered [I did not ask for them].

2/After receiving attention from medical staff they sometimes did not clear up packaging left and one instance of a needle left on the mobile tray. [ used to take blood for sugar levels] but it was safely encased in the plastic housing.
Otherall I found my stay was very aceptable and I was able relax.
5 Stars
29 Sep 11
Review for Colchester General Hospital
anonymous
NHS Choices
Staff treated my mother with kindness and respect.
My mother recently had a gastroscopy and was treated with respect and kindness. She was very anxious but the staff were very understanding and supportive.
The receptionist could have been more welcoming.
5 Stars
11 Sep 11
Review for Colchester General Hospital
anonymous
NHS Choices
They made a difficult time much easier to cope with.
My partner had her own room and was wel informed about proceedures etc. The care was brilliant! Medication was brought to her, on her departure, without the need to queue at a desk.
There was a bit of a mix-up over surgical stockings. This was resolved, but not until she was in the anesthetic room.
However much the staff are paid, it`s not enough. It`s just a shame that the service will probably suffer, in the near future, due to the co-elitions` wicked public service cuts.
5 Stars
09 Sep 11
Review for Colchester General Hospital
anonymous
NHS Choices
Could not have had any better care.
I could not have had better care. Everybody was fantastic from the consultant to the person that made me a much needed cup of coffee.
The staffing was great but decor, equipment and facilities were slightly lacking but that is the better way round.
4 Stars
05 Sep 11
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent service, much better than experiences in the past
Excellent care and attention today. Staff were fantastic.
More space and staff in the unit
4 Stars
05 Sep 11
Review for Colchester General Hospital
anonymous
NHS Choices
The care i received was exceptional in all respects
I was treated in Aldham Ward and found the staff to be very kind, considerate professional and friendly at all times and nothing was too much trouble. The ward was kept
exceptionally clean. I would have no hesitation in recommending this department.
4 Stars
29 Aug 11
Review for Colchester General Hospital
anonymous
NHS Choices
Better than private care!
All of the staff in the Elmsted Day Unit (receptionists, assistants, nurses, anesthetists, gynae surgeons) were absolutely brilliant. Extremely professional, friendly, attentive and informative.
For a bad day in my life I could not have been made to feel any more comfortable and cared for.
Once again thank you, to the whole team.
5 Stars
24 Aug 11
Review for Colchester General Hospital
anonymous
NHS Choices
a very pleasant experience where I felt that patients do matter. Thank you
I attended the Rheumatology outpatients dept following referral by my GP. I was welcomed into the department and orientated to to the lay out. As I was early I was offered a cup of tea or coffee! I was seen promptly by the consultant who listened to me and I felt involved in the plan of action. The only criticism I have is the "next available appt" is not until Feb 2012. Rather a long whilr to wait.
Thanks all staff for making this initial meeting into pastures new pleasant. For once I felt I did matter. See you next year!
follow up appt could be sooner
5 Stars
13 Aug 11
Review for Colchester General Hospital
anonymous
NHS Choices
Competent and helpful casualty team.
I was taken into the hospital after a nasty fall down the stairs during the night. The staff were helpful, pleasant and knew what they were doing. They let me know what has happening and I was confident in their skills and commitment all the time.
To my knowledge nothing.
I know things don't always go as well as they should but on this occasion the hospital did a great job. Thanks.
4 Stars
04 Aug 11
Review for Colchester General Hospital
anonymous
NHS Choices
Poor
The doctor crossed the line of what his duties should have been
2 Stars
02 Aug 11
Review for Colchester General Hospital
anonymous
NHS Choices
I was glad to be taken to Colchester Hospital
I spent 28 days in Critical Care with Phunomia,flue and strep a.
Most of the time I was sedated so I was not aware of what was going on however when I was recovering and aware of what was happening around me,the care and attention I was given was second to none.
I owe my life to all fore the care I received.
5 Stars
13 Jul 11
Review for Colchester General Hospital
anonymous
NHS Choices
I was made to feel important as a person.
This was my third visit to this hospital in the last two years, the first following a heart attack, the second following an accident and the last time for hip replacement surgery. As far as I am concerned every thing was brilliant on every occassion. The Pre-admission dept, the care from the nursing staff, surgery team, catering,physio, Occupational therapy, I and my family could not fault anything. If I do have to go to hospital again(not that Iam volunteering) this would be the one I would choose, always supposing you would get a choice
Nothing!
5 Stars
29 Jun 11
Review for Colchester General Hospital
anonymous
NHS Choices
The Best Hospital in Essex
My mother was rushed to A & E after suffering a stroke in a home for Dementia I was inform straight away and went to Colchester General Hospital from the start the staff was so helpful.

My Mother was then taken to Gainsborough Ward in the stroke ward the nurses and care staff treated my Mother the way I would they show much kindest and care not only to my Mum but to me too, they let me stay with her for 14 nights in a side ward and gave me a bed so I could be with my Mother on the 15th day she passed away and again the nurses was kind and helpful.

I could not thank the all the staff in stroke ward enough there is no wards I can use to say Thank you.

Thank you from the bottom of my heart..

Brenda
There is nothing I would improve.
I feel the nurse's and care staff do not get enough praise for all the hard work they do, and not enough good feed back is made public.
5 Stars
20 Jun 11
Review for Colchester General Hospital
anonymous
NHS Choices
Cannot find fault with the care my son reveived
Last Thursday my 4 year old son had his tonsils and adenoids removed.

My husband and I cannot fault the time Max was with you. It was obviously more worrying for us as parents than Max as he was too young to understand what was happening.

Even the porter who transported us to theatre was happy, talked to Max and made what could have been a scary trip into a fun one!

Nothing was too much trouble for staff. Max and I stayed on the Children?s Ward overnight on Thursday, and Max woke about 3.30 am asking for a yogurt. I found a nurse who within minutes returned with one for him. The same can be said for a milkshake he requested mid morning on Friday.

The play scheme ladies were fab, especially one member of staff, and the toys and equipment available for the children to use were everything you could wish for!

The whole experience was a happy one for Max and he has said he would like another sleepover in Hospital ( hopefully we wont have to do it again though!!)

Well done!!
5 Stars
18 Jun 11
Review for Colchester General Hospital
anonymous
NHS Choices
I would recommend this hospital and consultant very highly.
My experience at Colchester was extremely good. The consultant who replaced my knee was understanding and the result of my operation is amazing. I cannot recommend them highly enough.
5 Stars
02 Jun 11
Review for Colchester General Hospital
anonymous
NHS Choices
A traumatic experience, improved by care and consultation of all staff
Dear Sir/Madam

While on holiday at St Osyth?s my mother was admitted, via the ambulance service to Accident and Emergency.

She was very unwell and her final diagnosis was Stage 2 Respiratory Failure.

I would like to thank all the staff involved in her care from the Ambulance Service A and E, Medical Assessment Ward and Layer Marney Ward.

Without the prompt and efficient care of the ambulance technicians, doctors, nurses and nursing assistants she would have died.

We were treated with dignity and kept informed of all treatments and procedures. I had two particular conversations with the doctors on duty that day, both advising me how ill mother was and our wishes on resuscitation. The conversations were tactful and compassionate, thank you.

Mother was discharged on day 10,and she has subsequently returned home, I feel that she is weaker emotionally and physically since this admission. Her health problem's are a daily challenge.

I would like to make a special mention to one of the doctors in A and E. Mother had always had a fear of having arterial blood gases taken, (having had a previous bad experience), but the doctor was so competent and quick that she has now overcome that fear.

Unfortunately she has had an admission to Basildon A and E since coming home and she willingly allowed the doctors to take arterial blood gases, so again thank you.

I know all hospitals receive bad press, but in my experience I can only praise your staff, facilities, cleanliness and kindness.

Yours faithfully
No suggestions
5 Stars
02 Jun 11
Review for Colchester General Hospital
anonymous
NHS Choices
Extremely happy with facilities & care. More info. would have been helpful.
From the time I arrived at the hospital all the staff weather nurses, doctors or orderlies were always helpful friendly & efficient. My procedure was a bladder neck incision, so I was teated in a very private area of my body & potentially quite embarrassing. But even after the opperation when I had no control of my bladder & the catheta continually leaked (my bed needing changing 6/7 times) the nurses were so reassuring & caring it was amazing.
The day after my op. in the morning 2 Doctors came to see me, they explained that the op. went well & there was no problem with the prostate (therefore reassuring). But that was the only time Doctors attended , then later that day I was told by anurse that I could leave the next morning. When I left Hospital I was still unable to control my bladder & although I was told this is quite normal & would improve. There was no information given to me with regard to how long I could expect to remain incontinent. Also although I was told the op. went well my condition is still as it was prior to theop. & I have been given no info. as to wether the benefits will take time to show, no mention as to weather I should report to my GP. & no information as to any follow up. Hence I am left feeling a little confused & a little concerned as to weather or not there will be any improvement in my condition. P.S. the incontinence has stopped.
5 Stars
01 Jun 11
Review for Colchester General Hospital
anonymous
NHS Choices
Pretty good, but call button situation is dire.
I was brought into A&E on 21st March with a dislocation and fracture of the ankle (in 3 places). Conservative treatment did not work and I had surgery (ORIF) on 31st March. During the whole stay I was in West Bergholt ward and was the youngest patient by around 30-40 years, the majority being elderly ladies in their 80s, 90s and even one lady of 101.

The care generally was good with one or two nurses and HCAs being simply outstanding. The catering staff were mostly friendly and obliging as were the cleaning staff and the ward and surrounding environs were very clean. The food was adequtae although a touch stodgy at times.
1 or 2 nurses seemed impatient and lacked empathy with the very elderly and seemed to be annoyed by the fact that these elderly patients needed the bedpan or commode more often than they themselves seemed to think was normal. One fellow patient remarked to me "we shouldn't be afraid to ask for a bedpan, but we are."

It often took an inordinate amount of time for anyone to answer a call button; patients often would be told "we'll be there in aminute, we are just doing X" when in fact the reason for 95% of the call button requests was for patients to have a bedpan or commode. It seems to me this should be considered more of a priority that many other tasks (medication perhaps excepting). This was a ward full of elderly ladies who could not get to the loo themselves due to the nature of their injuries and they were often not able to wait. 20 minutes waiting time was normal, on occasion I witnessed patients waiting 40 minutes, by which time they were desperate or on one occasion, had actually wet themself, much to that patient's humiliation.

This simply is not good enough.
I appreciate the staff on West Bergholt were understaffed and as I have said, most were good and one or two were superb. However, the situation regarding the waiting time for a commode or bedpan was simply not acceptable and needs to be addressed.
4 Stars
31 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
Exceptional levels of care following operation.
On awaking from orthopaedic surgery on Wednesday, I was treated very well by all of the staff. Nursing staff went beyond their duties to be helpful, informative and caring in a very professional manner, even though they were clearly very busy. I do not often write to leave feedback, but on this occasion I feel compelled, even though typing with one hand makes this a rather slow process!

Keep up the fantastic work! You make me proud of the NHS.
5 Stars
28 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
A very impressive caring experience. Thank you so very much.
My daughter had a difficult labour, ending in a c-section but we were never left on our own, were always kept informed of what was happening and both sets of midwives and students visited her on the ward afterwards.
The atmosphere in the labour room was relaxed and softly lit and even in the operating theatre there was an atmosphere of calm and controlled efficiency.
The staff gave the impression of being really involved in the whole birthing process and we are all so grateful to them for the safe delivery of my grandson.
It was a very long labour and it would have been helpful if either my son in law or myself could have made a cup of tea for us. The midwives made us tea, which was so kind of them but a bit of a waste of their talents and it would have been an excuse for one or the other of us to take a "time out" break.
A very impressive caring experience. Thank you so very much.
5 Stars
17 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
Hugely impressed with the dedicated , caring and knowledgeable staff.
My son had a 13-day stay in hospital starting in A&E, where he was assessed and moved to the triage ward, then up to Wivenhoe ward. Throughout the stay we were hugely impressed with the dedication and work ethic of all the staff - senior consultants, porters, radiographers, the staff bringing round the food, nurses, volunteers, hospital DJ, you name it. You don't really want to be staying in hospital a long time, but the staff and the ward made it bearable.
Not enough parking space!
5 Stars
16 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
My care far exceeded my expectations. Well done Colchester.
I have required 2 admissions via the EAU unit at Colchester Hospital to Brightlingsea Ward in the past month. The care that I have received and the speed with which investigations and treatment were accessed have been amazing. Within 48 hours of my arrival at the assessment unit on May 11th I had had ultrasound scans, 2 CT scans and an endoscopic biopsy and stenting procedure. Throughout it all the staff were professional and caring. The ward was spotlessly clean and I saw no evidence of bad hygeine practice. Frankly if I had been in a position to pay for the best available private treatment it could not have improved upon the care I received and I have perfect faith that my follow up is in good hands. Like many these days I have frequently said " I just hope I never need to go into hospital", having read the media comments on the failings of the NHS. May I re-assure any who read this sharing my fears that the experience was very different indeed and Colchester hospital should be proud of the care it gave me.
5 Stars
16 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
Outstanding care.
I would like to thank the staff on duty at the Minor Injuries Unit at Clacton on the evening of 4th May and also this morning, where my daughter had cause to visit following a crush injury to her finger. Everyone from the receptionist on duty, the nurse practitioners, HCAs, and radiographer were very attentive and as she is only six and was very brave, the arrival of a purple teddy bear helped her pain a great deal.
Both myself and my daughter would like to thank you all.
Keep up the good work, you have a great team spirit.
5 Stars
05 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
Excellent. I look forward to returning in a few weeks to complete my treatment.
I would like to thank every body in Brightlingsea Ward for the wonderful way they have looked after me these last 8 days. I was released today but will be back in a few weeks to have my gall bladder removed. I was amazed at how efficient the doctors and nurses were. They gave me many blood tests and checked my temperature, etc as well as attending to my pain control effectively. I felt in very capable hands. The bed clothes were changed at least once a day. The ward was spotless; thoroughly cleaned everyday. Most of the food was reasonably good considering it is bulk-cooked. Everybody was friendly, including the porters who wheeled me around. I actually enjoyed my stay and look forward to coming back in a few weeks.

This was my first visit to hospital at the age of 57, and all my fears and doubts about being a hospital patient have been dispelled by the excellent care and treatment that I received on Brightlingsea ward.
The paper mache pee bottles leak after awhile
5 Stars
05 May 11
Review for Colchester General Hospital
anonymous
NHS Choices
The attention and care I received was of a very high standard
The EAU - Emergency Assessment Unit, were prompt in beginning their thorough procedure and in finding me a bed space in Peldon Ward, where treatment began without delay.

The consultant and his staff explained the procedure planned and the nursing staff were attentive and reassuring, despite the heavy demands on their time on both day and night shifts. Their friendly manner was appreciated and it was good to see how they worked as a team supporting one another under pressure.

Can I also thank the caterers and their staff. The choice and standard of meals were very good and well presented, with the vegetables deserving a particular mention.
I would like to place on record my thanks for the professional and efficient treatment by all the staff of the Colchester Hospital University NHS Foundation Trust, and in particular the Peldon Ward, during my recent stay.
4 Stars
26 Mar 11
Review for Colchester General Hospital
anonymous
NHS Choices
If I was ill, I would have no problem with using the Colchester General
The staff that dealt with my wife were friendly and helpful as well being efficient and caring
Maybe more staff, but with the current financial constariants I assume at this isn't possible
4 Stars
23 Feb 11
Review for Colchester General Hospital
anonymous
NHS Choices
The Staff we encountered were extremely professional, caring, humane or kind.
To the staff on Dedham Ward, especially the nurse, who had particular responsibility for my father, my family and I were deeply appreciative of all the care and carefulness which was shown to my father, and also to my mother. When he died unexpectedly quickly in the early hours of last Wednesday, the way in which the news was broken to both myself and my mum could not have ben kinder, more professional or more gentle. I am so glad that my father was on your ward; everything I observed, heard and experienced pointed to the fact that the staff did everything possible to benefit him and give him every chance of recovery. I would like to express profound gratitude on behalf of us all, my mum, my brother and sister, and all 14 grandchildren and great-grandson. Vicky
4 Stars
17 Feb 11
Review for Colchester General Hospital
anonymous
NHS Choices
I would say the care I received was outstanding it could not have been bettered
The excepional competance, courtesy and care of the consultant together with all the cardiac team and the same goes for the A &E team . I was also very impressed with the care and competence of the paramedics.
5 Stars
31 Jan 11
Review for Colchester General Hospital
anonymous
NHS Choices
Exceptional from diagnosis to operation and post-operative care
Professionalism and follow up of the surgical staff after diagnosis and the operation

Post-operative care and support from the nursing staff on Wivenhoe ward - special thanks for getting me over the worst of it.
The "entertainment centres" are a rip-off and frankly annoying in that they switch themselves on a number of times a day even after being switched off.

Food could have been better but I do understand that catering for so many people is difficult
4 Stars
23 Dec 10
Review for Colchester General Hospital
anonymous
NHS Choices
I was most impressed with all the staff and the care I received
every aspect
N/A as far as I am concerned.
I was violently sick at about 12.30am on Friday 17th December, after which I went back to bed. I was sick another 3 or 4 times, but didn't turn the bathroom light on ( not wishing to disturb my wife ) but on the 4th time I thought the sick looked very dark in the half light, so I decided I should turn the light on.
Seeing the basin covered in bright red blood, I woke my wife and she dialled 999. The Paramedic from Witham arrived in about 15 minutes closely followed by the ambulance from Lexden. I was taken to A&E Colchester.
I cannot speak highly enough of the treatment I received in A&E, Triage and Langdon Ward. I had an endoscopy at 11.30am Friday 17th, which found I had a " Mallory-Weiss tear " and I was discharged about 3pm the same day.
I would like to thank all the Hospital Staff, paramedic, and ambulance staff for their absolute professionalism and the care they showed.
Would you please forward this email to the Paramedic and ambulance departments.

Kind regards,
Dave Casemore.
4 Stars
20 Dec 10
Review for Colchester General Hospital
anonymous
NHS Choices
All personnel involved were organized, professional and caring.
4 Stars
14 Dec 10
Review for Colchester General Hospital
anonymous
NHS Choices
Colchester Hospital is not my nearest A&E but I wish it was.
I just wanted to thank everyone at the hospital that was involved with my Mum who sadly passed way in Langham Ward on Friday 3rd December.

When she was first admitted to the hospital she was unconscious and was not expected to make it through the night. She was moved to the Emergency Assessment ward where she was looked after by (Night Staff) and another nurse. They were all very kind and considerate and cared for mum in a very professional way.

She was then moved to Langham Ward where she was looked after by another nurse who was also very kind and considerate.

My sister, brother and I stayed with mum for 2 nights whilst she was at the hospital and the staff made us a comfortable as possible and even though they were always running around they made time to make us a few hot cups of tea.

We also noticed how clean your hospital is and we had a couple of meals in your canteen which were very nice.

Thanks again for everything you did for my Mum and us at this difficult time it was really appreciated.
5 Stars
07 Dec 10
Review for Colchester General Hospital
anonymous
NHS Choices
I was admitted to Aldham ward for spinal surgery. Pre op & post op the...
I was admitted to Aldham ward for spinal surgery. Pre op & post op the doctors and nurses were fantastic. Answering any questions or concerns I had in terms that I could understand, not big long medical words just plain old easy words. This may sound minor but when your having such major surgery its nice to be in the know, not just baffled by words.
Post op the level of care was outstanding.
I had visitors coming from London to see me so pre arranged with staff & my visitors were allowed t stay past visiting hours.
In general the staff were kind caring and polite.
The NHS could do with more staff like those on Aldham ward.
5 Stars
11 May 10
Review for Colchester General Hospital
anonymous
NHS Choices
I have nothing but praise for all the staff at CGH. From my intial visit, the..
I have nothing but praise for all the staff at CGH. From my intial visit, the pre op tests, to the operation itself and the after care both in the critical care ward and onto the main ward (Brightlingsea) Everyone seem so helpful and dedicated to the patient care. It must really be hurtful to them when they read bad reports about the NHS. Thanks to you all.
Move the kitchen farther away from Brightlingsea ward. (After the op I could not stand the smell of food let alone eat it.
Yes, Hope I do not have to come back.......
4 Stars
05 Mar 09

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