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Whipps Cross University Hospital

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Telephone: 020 3416 5000
Whipps Cross Road
London
E11 1NR
NHS Choices

Reviewed 66 times
Average rating: 3 Stars

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Most recent feedback

Rating: 5 Stars

“I was taken very ill 10 days ago and went to A&E at Whipps Cross, where I had to wait only 2 minutes and was moved through to the "Majors" part of the department. I had a CT scan not long afterwards and was admitted later that evening.

The care I received was absolutely first class, from doctors and nurses and ancillary staff and I cannot praise them highly enough. A day later, I had an unusual "septic" reaction to a procedure I was having and the team in the Interventional Suite literally saved my life. The cleanliness of all parts of the hospital I went to (and I went to several) was excellent and the staff were caring and supportive and endlessly patient despite working very long hours and being very short-staffed.

I simply do not recognise the picture of Whipps Cross that is currently appearing in the press, neither did my fellow patients and we were distressed by the criticism. I only met two disgruntled patients, who were not very ill and only stayed 1 night each; they were miffed because of things like having to wait 7 hrs in A&E after being assessed (they did not have life-threatening conditions) or the doctor only spending 5 mins explaining things at their bedside (the lady who said this had everything explained carefully to her and was offered the opportunity of asking any questions - I heard the whole interview).

I am a medical secretary and have worked in both NHS and, for last 24 years, in private practice - I could not have had better care anywhere.

Nicola Mussett”

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66 Reviews for Whipps Cross University Hospital in Leytonstone

Review for Whipps Cross University Hospital
anonymous
I was taken very ill 10 days ago and went to A&E at Whipps Cross, where I had to wait only 2 minutes and was moved through to the "Majors" part of the department. I had a CT scan not long afterwards and was admitted later that evening.

The care I received was absolutely first class, from doctors and nurses and ancillary staff and I cannot praise them highly enough. A day later, I had an unusual "septic" reaction to a procedure I was having and the team in the Interventional Suite literally saved my life. The cleanliness of all parts of the hospital I went to (and I went to several) was excellent and the staff were caring and supportive and endlessly patient despite working very long hours and being very short-staffed.

I simply do not recognise the picture of Whipps Cross that is currently appearing in the press, neither did my fellow patients and we were distressed by the criticism. I only met two disgruntled patients, who were not very ill and only stayed 1 night each; they were miffed because of things like having to wait 7 hrs in A&E after being assessed (they did not have life-threatening conditions) or the doctor only spending 5 mins explaining things at their bedside (the lady who said this had everything explained carefully to her and was offered the opportunity of asking any questions - I heard the whole interview).

I am a medical secretary and have worked in both NHS and, for last 24 years, in private practice - I could not have had better care anywhere.

Nicola Mussett
5 Stars
17 Aug 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Cleanliness
There were blood splatters in the cubicle I was put in after the Majors waiting room. These splatters were on the floor, walls, bed, counter top and bins.

Please note that the cleanliness of the ward I was admitted to afterwards was fine. As were the staff.
2 Stars
13 Apr 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
NHS ??? is it Negelecting Health Care = equals dead patient
Well I have sent two letter of complaints at Whipps Cross PALS and on to the Ward at Whips Cross on why my mother
1.She lost appetite while she was on their care but as us usual the PALS will just send you auto response letter. This is a joke! an auto response letter. left two letters at the Ward where my mom was, still no action been done. That hospital left her health to deteriorate. The nurses didnt even know she has lost appetite and vomiting whe she tries to swallow her food, until I sent them my first letter of complaint

2: My mom then had an accident in the ward she had a fall in the toilet. Thank you for the so called consultant and nurses they didnt even send my mom to have x- ray or scan to check if she had a blood clot on her head or any fracture. 24 days after her fall she died. They said it was heart attack... . just disappointed. When she died there was no heart specialist around on the hospital... they have to call someone from other Doctor no. 1 from other hospital. then Doctor no. 1 came called onother consultant Doctor no. 2 to help doctor no1. When Doctor no. 2 came. calling onother doctor doctor no. 3 on his phone on how to save my moms life. This guys are a joke.....
1 Stars
11 Apr 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Over a week now - condition is getting worse
I have been to a few hospitals in my time, esp as we have had our first child recently. This time I have been at WhippsX for over a week now looking after my Dad who came in for a serious infection they still don't know the cause of:

Cleanliness - what you would expect from a hospital. Have seen some full bin bags lying round, but hygiene seems to be priority.

Staff co-operation - no communication between departments, or even within the same ward. e.g. Told the nurse my dad needs pureed food as he can't eat any solids with this condition - the next day solid food appeared - asked again - they said yes - the next day solid food appeared... Just given up asking for that now. My dad has been here for over a week now - when he first came in they did a few blood tests, etc, but now they need to do the tests all over again because they different departments don't work together properly. All patient notes are kept in pre-historic paper documentation - no wonder they lose track of things. Everything moves so slow.

Dignity and respect - when Dad buzzed for a nurse the bank nurse came in and said "what do you want?". When Dad asked the catering staff what's on the menu, she said "it's coming"! This is meant to be a developed country.

Involvement in decisions - we have no idea what's going on, the doctors don't know what's wrong with him, he has been here for a week, so it's impossible to have any say. We keep asking for medication, but by the time the doctor comes round (once a day) to prescribe anything, it will take about 2-3 days to arrive. The condition in question becomes worse by then. The only way to get things you want is to keep bugging the nurses, which I'm sure they don't appreciate.

Same sex accommodation - this is not important to us.

My Dad is still at this hospital for over week now and undergoing tests all over again. A doctor pops in to see him for about 10 mins once a day. His condition has deteriorated since he first came to this hospital. I'll ask to send him to another hospital next time. Princess Alexandra and King George hospitals have been very good in the past. Some of the 5 star reviews on here are dubious and should be reviewed in themselves.
2 Stars
04 Apr 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Fantastic childrens A&E department
I had to take my 18month old son to A&E this afternoon as he fell and cut himself and needed attention. From the moment we walked in to the A&E department we were dealt with promptly and the level of care shown by the doctors and nurses was outstanding. The department was extremely clean and welcoming for a small boy. We have just moved to this area and this was my first (and I hope my last!) visit to A&E and I was throughly impressed with the hospital, the staff and the doctors and nurses that I encountered.
5 Stars
31 Mar 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Waited in A&E for over 8 1/2 hours
I was very ill on Monday night had severe pain on my back and shoulder. Saw GP, was given emergency letter to go straight to A&E. Arrived 5.30 PM reported to reception which took a hour. They then sent me to another reception which iIwas given a coloured card and had to wait another hour before someone took the card off of me. I was then sent into the waiting room with uncomfortable chairs, I was still in a lot of pain. I was told I had to wait at least 4 hours but took 5 1/2 hours. I was in so much pain I had to go and lie down in my car in the back seat. The doctor who saw me said it was my gaul bladder and said would prescribe me with some pain killers, but had to leave as there was a emergency. I was then put on a trolley and put in to a consulting room and still waiting for my pain killers. They could not administer my pain killers as they could not find my notes. I was left on the trolley for about another 2 1/2 hours. I asked if I could have a pillow but they could not find me one. They then found my notes and gave me some pain killers a hour later. I was then told I would be admitted for the night. but had to stay on the trolley as there was no beds. I then became drowsy but could not take it any more so signed my self out at 4.30 in the morning.

I am at home still ill and taking painkillers to help with the pain. I just don't know what to do. I am terrified to go back to the hospital.

22 Mar 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Rating without comment
5 Stars
11 Mar 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Dislocated patella& knee soft tissue damage -waste of time
I went to A&E before 6 in the morning - I was the only patient there and the receptionist still asked me to see the streamer who disappeared for 20minutes. I had to wait so he can talk to me for 15 seconds and then I could go to receptionist to tell her exactly the same. What's the point of that if there's no queue? By then the queue grew and total visit took me 5 hours. The consultant was great but my problem required professional attention and the only appointmentI could get was 10 days after so I've been left in pain and discomfort for over a week. A&E should have access to other scanners not just to X-ray.
Also, they didn't have a splint that'd fit my leg so I got a rubber jones and was told not to take it off until the professional consultancy. Rubber jones for 10 days? That's impossible, especially that it got loose after few hours.
So the five hours wait was just a pointless and frustrating experience. It's not the fault of staff - they have no equipment to work on.
If you have a problem - go somewhere else.
4 Stars
08 Mar 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
I am to much disappointed!
Hi,
I am having problem in my ear more then 4 years,I booked a appointment at wipps cross hospital in 201o but they cancelled for some reason,my problem was continue,I feel to much disappointed at work because of that, I booked another appointment at wipps cross hospital leyton through my gp on 22/02/2013 at 10 am.On 22/02 I took day off from my work for my appointment,I woke up early in the morning it was to much cold,took my bicycle to wipps croos,I cycled about 12 miles,when I reached to the hospital and receptionist told me that my appointment has been cancelled,I didn't believe,I showed her my appointment letter,but she checked again and told me that it has been cancelled,and I need to speak to appointment management team because it is their fault,they should inform you before that,and also they did't reefer my case to audiology,when I went to management team they told me that they wrote me about my appointment cancellation,but they didn't write any letter I haven't got anything from them,I asked them to give me the copy of that letter which you wrote to me but they refused me to do that.After all I cycle back to my home.Today I rang to audiology department on this tel no 02085356686 at 14:18 (07/03/2013) to asked them to make a appoint,but they told me that they still haven't received any email or any information about my case(they still didn't reefer my case to them).I am having to much listening problem at work and society,I don't know what should I do or who I should speak,I m to much disappointed?Or I should continue my life with this disability.
thanks.

07 Mar 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Ambulance and A&E
The ambulance medics and all the staff, from doctors and nurses to porters in the A&E dept who were involved in my recent visit to Whipps Cross were excellent.
On Sunday night the ambulance response to our 999 call was very fast and the medics were wonderful. After arriving at the A&E dept the entire service was excellent, with the tests and treatment being thorough, giving me confidence that everything was being taken care of. All the staff were professional, thorough and caring.
All areas of the hospital i saw were very clean.
It's very nice to know that the NHS can still be relied on in times of need.
5 Stars
01 Mar 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
total lack of communication
very slow in dealing with problems. don`t understand that all i want to do is get back to work & lead a normal life. told them from the start what my problem was, did they listen no way. what did they find out, what i already told them.
1 Stars
12 Feb 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
A&E work org
A&E The methogital way they went about their work. you never thought you were forgotten. Even if they cannot plan like others do.
Even obtaining data from Barts before deciding coa

They did not however suggest prevention &/or cure for the recent bug which has effected
5 members of my family(in 3 adrresses)

not so keen on eye dept. They seem to think you must be ok because their
machine say's so.
4 Stars
06 Feb 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Broken elbow fixation and follow-up.
Efficient, timely treatment, staff are considerate and professional. Surgery in outpatients went very quickly. Needed to phone to sort out follow-up appointment, as paperwork was delayed, but a very minor hiccup. Some waits for appointments, but nothing terrible. If I could change one thing it would be to give the staff newer facilities and more space, but the effect that would have on treatment would be more cosmetic than practical.
4 Stars
01 Feb 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Whips Cross whips up a storm
The A&E department were very good the staff were very helpful and we were seen very quickly.
Very happy with the service we received.

28 Jan 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Hospital Radio
Does it have to be on everywhere you go? for the most part it's unnecessary loud and out of place in a hospital enviroment, I used to work in OPD and that noise on all day would and been very irritating.

(there is no listing below) I visited the Out-Patient Dept, crossed the bridge (more) noise and walked along the main corridor.
5 Stars
17 Jan 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Rating without comment
4 Stars
15 Jan 13
Review for Whipps Cross University Hospital
anonymous
NHS Choices
excellent staff & care
Cannot fault this hospital, staff looked after me all the way through my pregnancy & were extremely thorough. Midwives during labour were fantastic!
4 Stars
13 Nov 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
frustrating
I have rang three differnet numbers, each time I get put through to answer phone. I have rang repeatly for weeks now. I need to change an appointment and cant because no one answers.

22 Aug 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
An experience of highs and lows
I had my baby at Whipps Cross and would like to commend the labour team and doctor who delivered my baby when I was distressed after 3 days of induction. The people who administered the epidural were also very professional. I found many of the students on the day assessment ward to be very nice and professional as opposed to the staff that had been there longer,
On the day assessment ward my induction was started. It took 5 hrs to get a clear reading of my babies heart beat before the first part of induction could be started. I hated lying on my back and tried to explain the I preferred my side and every time I did this a beat appeared. There issues throughout the time after the gel was in getting other readings and the paper in the machine monitor wasn't inserted right which meant I had to spend longer on the monitor. Once transferred to labour ward the staff got the heart beat straight away and encouraged me to move around, Once my baby was delivered I went to Mulberry Ward and I felt the staff were overstretched, I got different opinions over breast feeding and when I was told I had to have a blood transfusion the procedure wasn't explained to me and then when visitors left I was told this would be happening, I wasn't told how long it would last, ( it was going to be done all night) if I could move around and the emergency button on the bed was not placed near me. As visiting hours were over I was expected to care for my baby whilst having the transfusion in my arm and started to get upset about this. I asked if my partner could return to help me care for my baby and was told "But he can't breast feed your baby" Then blood started to drip on myself and my baby which I was trying to hold and this was due to the wrong size candular being inserted I called out for help and another midwife bringing someone up from labour ward came up. I called my father and partner and they complained to the midwifes who finally helped me care for the baby throughout the night whilst I had the transfusion. This procedure really needs reviewing
3 Stars
09 Aug 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Disappointing
I transferred from King George to have my 1at baby at Whipps Cross
Midwifes are friendly and the department is not half as busy as King George neither was I kept waiting so long
I saw a midwife last week (week 40 of my pregnancy) who gave very little info about the membrane sweep procedure which I was supposed to be offered. They booked me in for an induction without talking through the process and I didn't feel I was given a choice about it. I was given a leaflet. I kept going back to the sweep as this is the 1st part of the induction but they really werent interested in talking about it. I explained I had a cervical polop and would this effect me having a sweep and they checked with the doctor who said no so I took it I would be having the sweep this week. I go back today and saw a different midwife who had no idea about the sweep and wasn't willing to do this with what about I said about the polop they checked with another doc who then said they wouldn't do the procedure. Its fine they don't want to do it but why was I told otherwise the week before I had psyched myself up to have the sweep as well. Not good practice
3 Stars
26 Jul 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Relieved because my husband got better, but also stressful and annoyed.
My husband was taken to the A&E by ambulance-the medics were brilliant. The respiratory consultant who took the first steps to sedate him and intubate him made a very good decision, as this was life-saving, and the ITU staff were great. He was then transferred to the Nightingale Ward where he was well cared for by the staff. So a massive thank you to those who looked after him.
The A&E staff were very irresponsible. I agree that they're very busy but the lead nurse doesn't even seem to know who's on shift, paperwork was not filed correctly. My husband's clothes, along with his inhaler and iphone4 were taken away. The inhaler appeared out of nowhere when he was in the ward, but there was no account of his iphone4 and clothes (including his boxers). It is apparent that the protocols regarding patients' personal belongings are not being followed. Furthermore, the person I spoke to was rude, patronising and very unprofessional. It seems that older staff do tend to get on their high horses and behave as if they own the whole department.
Also, there were 2 individuals (male nurses) who couldn't even make up their minds about what to do with a patient who was having a severe asthma attack and who could barely breathe. Very incompetent in my opinion. God knows what could have happened to him if the consultant wasn't there.
Staff must be re-trained.
A complaint has already been filed and I'm looking forward to see what is being done. But this is an ugly issue, as people go to hospitals out of urgent need and expect to be well-cared for, not to be stressed out because some members of staff cannot be bothered to do their job properly.
3 Stars
16 Jul 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
First class service!
Fast service with a friendly relaxed approach (in by 10:30am and out by 12noon!!). The Urology Nurse Specialist was very helpful and informative of what to expect. She provided seamless care by arranging follow up treatment. Was made to feel comfortable from the onset. Great service!
Nothing
5 Stars
13 Jul 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Overall the New A&E unit is excellent, but needs no eating or drinking signs
I recently found myself waiting in the A&E unit with a patient at Whipps cross, we were moved to another area before being seen to by the medical staff, while we were waiting we were joined by a family of five , who decided it would be a great place to have lunch, out came the food and drinks, wrappings on the floor along with food and drink all while there loved one was being attended to, surely it must be in everyone?s interest to ban eating and drinking in such areas, as is smoking is banned.
I had noticed that staff who were walking passed were visibly upset by their behaviour, but took no action, probably afraid of ending up in court accused of infringing someone?s human rights !
3 Stars
22 Jun 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
In and out of A&E in 2 hours with a sick child. Excellent staff.
Seen very prompty, kept up to date.
5 Stars
21 Jun 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
OK but you need to think of visitor's needs as well as patients.
As a visitor I was very impressed with the changes made to the hospital over the past few years.
Please, please provide adequate toilet facilities for visitors and indicate where they can be found. I had to ask three members of staff before eventually being directed to two toilets. One was out of order and the other was being cleaned. I gave up. Having travelled a long distance and stayed for several hours visiting I really would have been happy to have found a working toilet.

19 Jun 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Staff are mostly very kind, but some are patronising.
I am in my 27th week of pregnancy and was told by my GP that I am high risk since I had 2 first trimester miscarriages. Since NHS would allow a specialist consultation only after 3 miscarriages and I only had 2, I had to consult a doctor privately. With the amount of stress I had been through, money seemed less important. Thankfullly I got pregnant again with the help of medication and I chose Whipps Cross as it was the closest.
The first trimester went very well as the midwifes I saw were very nice and set up the next appoinments regularly for me.
The staff are really helpful if they have time, especially if you ask a question.
Most of them were very kind and offered suggestions to help me with the first trimester troubles.
There was some confusion regarding the medication I was under from the private consultation. As soon as I was referred to maternity services, I stopped the private consultations as it was expensive. But I got contradictory advise about the medications from the doctors-private vs antenatal. I was happy to accept my lack of knowledge in this matter when I was asked to stop the medication. But would have preferred the doctor to explain the pros and cons. But nothing of this sort happened. I was asked to stop it and once I did, I never saw that consultant again till now to confirm things were fine after stopping it. So this caused some additional stress after my 1st trimester thinking whether I was making the right decision for the baby.
From second trimester onwards, setting up an appointment became my task. At one time, someone wrongly referred me back to my GP to fix my MW appointment. But I managed to get the appointment in the end.
I am not sure whether it was because I became low risk after my first trimester. I would have prefered someone told me that so I feel relieved and less stressed. I had to ask them when the next appointment was and should it be with the doctor or midwife etc.
Midwifes are always from a team. So everytime you go there its a different person and you have to build the rapport from the beginning each time. The maternity notes you have are the only way to maintain continuity. Though the MW's are very helpful, at your first pregnancy you are not sure what to ask, when and how.
At times I get consulted by junior docs and they seemed patronising, especially one doctor. They asked me my medical history and when I mentioned about the miscarriages they smiled and told of course I know that, its there in your maternal notes. I expected a lil more kindness. I dont know what they meant when they asked that question. But it was tough opening up to a stranger and then being patronised was overly irritating.
The amount of waiting is easily around an hour and you are never able plan properly if you're working. You have to plan for half a day's work easily. At least with MW appointment you get called but with the blood test at the antenatal, its a queue. But when the tired mom to be's take the available seat, the queue becomes confusing and some do take advantage of this
3 Stars
12 Jun 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
I would never visit here!!
After phoning to see if I should come to A+E I was asked if I could hold, then hung up on. When I finally got through I was told told that they 'can't advise me whether or not I should come in' - which is extremely unhelpful as all I wanted to know is whether it's serious enough for me to go to an A+E department. I then asked whether it was really busy, as I wouldn't want to waste their time if it ended up not being so serious.. to be told that 'they're busy everyday'.
Based on this phone call, during which the I could hear the nurse eating, I would never visit this hospital. If the nurses can't even offer some level of care via the phone, then I dread to think how they treat patients in the department.

06 May 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Excellent
I can not put into words how satisfied I am with this hospital. My Nan died yesterday at Whipps X after being there for over a month. Her Altzeimers had gotton the better of her and her end of life care was exceptional at this hospital. She spent over a month in Syringa ward were she was well cared for and then moved to The Lady Margaret building a few days before her death. Everyone that looked after my Nan did the best they could for her and I have nothing but complete respect and admiration for the nurses and doctors that looked after her. At this Hospital they cared for her, cleaned her and brushed her hair daily ! I have nothing but complete gratitude for the everyone involved from the cleaners to the doctors ! I would recommend this hospital whole heartedly thank you, thank you, thank you for everything!
5 Stars
27 Apr 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
A difficult and uncomfortable stay in hospital
SAGE ward:

Three of the nurses.
The bed was comfy
Nurses and care assistants with poor communication skills, many had no bed side manner. Patients were asked loudly about their bowel movements with no discretion whilst others were eating their food. This is humilating for the individual being asked and not nice for others to listen to.
Medication was given and left on bedside table(liquid morphine) and given alongside tramadol causing a frightening reaction. I did not ask for tramadol, it was simply given it. Communication problems led to the misunderstanding that the liquid morphine was meant to be taken an hour after the tramadol.I thought it had to be taken all together. Why would you leave a very strong,controlled substance like morphine on someones bedside table for them to take when they'want to go to sleep'? This was not communicated or monitored. Surely as a nurse you are meant to watch someone take their medication and observe time inbetween taking various meds. As an ill patient who had not been communicated with clearly, I just thought I had to take everything at once.
The manner of some nurses was rude and confrontational. Sage ward was dirty,ants were crawling all over the table and in the lockers,a toilet seat was left abandoned in the patients toilet. The toilet seat had excrement on it. The ward had little or no ventilation.(The windows could open approximately three inches.) One word. Horrendous






Cleanliness
Improved speaking and listening training for those member of staff who have poor communication skills
Food-all bland,frozen,tastless,lacking in nutrients..Too much cake and custard!
Ventilation....
Two of the nurses were lovely.
2 Stars
23 Apr 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Total disaster, unorganised department with the most rudest ignorant nurse
My husband attended an appointment today for his spine he is in agony with his back and wanted this appointment to be offered a solution to his pain.

The appointment was booked via choose and book and did not receive a letter from the hospital about the appointment. When he arrived he was told by a very rude and ignorant nurse that he was meant to bring all of his MRI scan results etcs . This was never explained when making the booking and no letter was received.

The nurse was totally ignorant and rude and the fact is my husband is still in pain with no solutions as he has start the tests all over again!

this is a very poor service!
A letter explaining that the MRI scan results must be brought along otherwise the appointment is a waste of time .

The nurse to have manners and needs training on customer care and being polite to clients.
I would not recommend this department at all
1 Stars
13 Apr 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Under difficult conditions, staff remained considerate and efficient.
Even though the computer systems were down, the department was busy, and my needs could not be immediately met, I have never been treated so well by hospital staff. When it turned out that I had not been given a hospital number, the X-Ray staff were considerate enough to go and get a temporary one themselves (I was walking very badly due to my knee), and I was always given time to explain my pre-existing condition, which is quite complex. I never felt that I was being rushed through, or that I was not being listened to.
I would like it if the NHS was not privatised, so that I could continue to enjoy this level of care.
4 Stars
29 Mar 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Disgusting
Staff, most of them are rude, no respect ator all
2 Stars
24 Mar 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
An extremely distressing day made more bearable by lovely staff
My partner passed away very suddenly on ,staff in the ICU were so kind,caring & helpful.It made a very difficult day easier to bear
5 Stars
04 Mar 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
dishonest assessments made on the elderly so that legal rights are withheld.
nursing care was for the most fine.
better looking after of the personal hygiene of elderly disabled longer stay patients e.g. washing their hair, bathing, cleaning their dentures and making sure that their dentures are not soaking in a denture tub of old stinking water. dealing with nurses that are vindictive (they have their ways) if a complaint is made and ones that refuse to make a drink during the night when asked by an elderly person.
Disgusted at the dishonest and unproffesional assessments that are made by senior nursing staff so that they can discharge elderly patients and thus deprive them of their legal entitlement to NHS continuing care. Under the instructions of the PCT? Certainly against the professional guidelines of the Royal College of Nursing.

10 Feb 12
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Staff were professional and helpful but the clinic regularly ran hours late.
I am 34 weeks pregnant and have been having antenatal appointments in the Antenatal Clinic at Whipps Cross. The midwives and reception staff are professional and polite. Although my appointments have been fairly routine, I have felt able to ask questions and that my concerns were listened to.
There is a lot that could be improved with an investment of time or money.

1. Waiting times in the clinic are far too long. At the last three appointments I have had to wait 2.5 hrs, 40 mins and 1.5 hrs after the scheduled time of my appointment. I don't know if this is because there is a permanent staff shortage or whether other patients regularly exceed the estimated length for their appointments.

2. There is rarely any information about how long you may have to wait unless you seek it out. Occasionally a member of staff will write up an apology on the whiteboard - normally long delays are due to staff shortages. The reception staff, if asked, do their best to let you know where you are in the queue. However, a queueing ticket system (as they have in the blood test clinic at Whipps Cross) would help everyone get an idea of how long they may have to wait. If you are there on your own, it is hard to pop to the loo because you have no idea when you will be called for an appointment.

3. What I find ironic is that most women will have their blood pressure and urine samples tested. Long waits with no idea of how long the wait might be will tend to raise most people's blood pressure, and a urine sample sitting in a hot room will tend to degrade.

4. The WRVS shop in the antenatal clinic sells a range of food and drink but it is mostly unhealthy: chocolate bars, crisps and fizzy drinks. Shouldn't a hospital concession be promoting healthy eating better?

5. Many patients bring small children to the clinic, despite the advice not to bring children. Obviously sometimes this is unavoidable. However the children often look bored during long waits and sometimes take up seats, meaning that pregnant women have to stand. I've also seen children enter random data into the official feedback machines - probably not what the hospital would want! A firmer approach to this would be welcomed.

6. The waiting area and toilets are not as clean as they could be.
3 Stars
19 Dec 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Good experience in the Endoscopy department
It was very quick to get the appointment for a colonoscopy. The staff were very friendly, helpful and professional.
Parking at Whipps X is a rip-off. Minimum charge is £2.50 (if you're lucky enough to find a parking spot).
4 Stars
10 Dec 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Superb care from the midwives and healthcare asisstants in the maternity unit.
I had a c-section after 2 days of failed induction of labour. The midwives were overall very nice and caring. On the day I had the c-section I had the best midwive ever!, she supported me and encouraged me before, during and after the procedure. She was very dedicated, and treated me like if I was a friend or relative...I was very touched by her care and kindness. Later on, I was transferred to the post-natal ward. Once there, the care was good too, but you could feel that the midwives are over-streched, and there is only so much they can do at once!. The healthcare asisstants amazing too, so professional and caring.
More staff in the wards. On my second day of induction of labour I was supposed to have gel, and a sweep afterwards...however, the whole thing was abandoned as my midwive wasn't feeling well, and had to go to A&E to be checked. She was away from the ward for a few hours. When she came back she told me that it was too late in the day to start the procedure, so the whole day was wasted. However, I felt very sorry for her, as she didn't look well and she looked under pressure to be at work.

The consultant I saw through out my pregnancy needs to learn to listen to the mothers to be, and to take their concerns into consideration...after all is them carrying the babies inside!. He was very patronising and inconsiderate, and after every app. with him I always felt like crying.
I had my first baby at Whipps back in September 2008 and the care back then was poor. I was quite worried about having my second one there, but it was the most convenient hospital to go, as I live locally. However, the care has improved so much, I couldn't belive the change. The staff in the maternity unit now go out of their ways to make patients comfortable and to deliver a high standard of care. Well done!
4 Stars
08 Dec 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Excellent
I had major operation and the treatment that I received particularly from my consultant was excellent. Operation went well and thank God for the Wisdom he has given to doctors to perform such procedures.

The staff in the ward where I was were also good and caring. A big thank you to all of the nurses and doctors, keep up the good work you are doing. I know that sometimes you don't feel appreciated but you are doing a great job.

To my consultant, you are my Hero and God Bless you.
4 Stars
07 Dec 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
I had a good experience in the Hospital.
I was admitted to the CT and Interventional Suite on Friday, the 25th for a liver biopsy. Was quite scared and worried on my arrival but having been welcomed by one of the best nursing stuff, all my worries disappeared instantly. The ward was very clean and the nurse who attended me was great. I can't thank her enough! She is very professional and caring , she listened to all my worries and she never hesitated to go back to the doctor(who is very efficient too) to ask him everything she didn't know the answer for.
I would recommend this hospital to anyone. Thank you very much!
5 Stars
27 Nov 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
please answer the phone
No-one ever answers the phone in the oral surgery department so I cannot cancel an appointment. I will now just not turn up on the day. I can't understand why there is no email facility

24 Nov 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
I was pleasantly surprised to be treated with respect - as a human being.
I attended GP X-Ray on Oct 17th 2011, barely able to walk, needing a pelvic x-ray. I also needed to purchase a copy of the x-ray on CD foi the same day, but was unable to walk to MRI department to collect it with any degree of ease or speed. The receptionist, having 1st suggested that I use the lift in the building opposite to get onto the right floor for MRI, took one look at my plight and offered to collect the CD for me personally. Her line manager joined the conversation and offered the same, telling me to be very careful when turning round, etc. When there was a delay in the preparation of the CD, they told me, and even sent someone outside the building to where I was sitting, to tell me when it was ready for me to pick up from the x-ray reception desk. Throughout the staff behaved in a caring and professional manner, which made a very bad day feel a lot brighter. Thank you all, X-ray staff!
4 Stars
18 Oct 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
I felt comfortable, confident and reassured by my stay in the EAU.
Cheerful, kind and efficient nursing and support staff. Elderly patients seemed to get the help they needed (e.g. to go to toilet, feeding, washing).

Check for MRSA when I was admitted to the Emergency Assessment Unit.

The extensive range of diagnostic tests carried out, over 48 hrs in the Unit.

Consultants took time to talk, and in an approachable way, so that I could ask questions.

Food was pretty good - though anxious about my health, I managed to enjoy all the meals.
A problem with loose sheets on the rather slippery mattress of the super bed/trolleys; by morning the bed was in a tangle.
4 Stars
14 Oct 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Excellent standard of care by the paediatric physicians in the E.D.
The standard of medical care was exceptional. I was kept informed of our progress through the emergency department. Investigations were sought and delivered promptly.
The floor of the cubicle didn't seem to be cleaned very thoroughly.
5 Stars
04 Oct 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Outstanding care. I'm proud of my local hospital.
Outstanding care antenataly and during the labour. I had every confidence in the team. Their communication was excellent.
5 Stars
04 Oct 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Wasting valuable time for patient and doctor
I was sent appointment to collect sleep apnoea machine,machine collected and returned next day. Appointment sent next month to see consultant,turned up to see consultant.Was told could not see him as results from sleeping machine lost-why send an appointment?
I suggested for her to give me sleepng machine so he can retest,offer taken up.
Get another apponitment in july,saw the consultant after nearly six weeks told i need machine.Put on waitng list,several phone calls still waiting? Might be going through a divorce as wife cannot bear it anymore. Please help.
Should check results on machine before sending out appointment,days pay lost for me and time wasted for everyone
3 Stars
28 Sep 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
very poor service
well what i thing needs to be improved is staff , we had app with a consultant to tell us the finding regarding our second baby (this was very important after the first child was born disabled) anyway the doctor was in the middle of operating this what the other doctor said ( when i finished the app the consultant was walking in ) the other dr told us that he was around so please stop fooling and lying to people , we had to discuss the finding of an MRI scan and some sugar test the Dr done 10min talking to my wife then 50min waiting for the result of the MRI scan to come trough the fax machine , she did not even know that we where there to find out the findings i thing this is very poor you knew you had a patient coming so the results should been there , the Dr that said that the consultant was in the middle of opertaion said that they have to rely on the other hospital that this is not the case is just there is no managment what so ever and the Dr was just passing the bug on some one else that how NHS is wasting money with poor staff i am only praying that our child is born with out problems and that staff should take some pride in what they are doing not just seeing people as numbers .
2 Stars
27 Sep 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
garbled message asking me to attend an appointment
i was referred for an endoscopy by my GP. Last week I received a message from the endoscopy unit on my home phone asking me to come in. The message was incomprehensible. I cannot understand when the appointment is apart from that it is a Tuesday. I received the message on a Thursday evening, perhaps it was for the following Tuesday but I just can't understand it. No phone number was left for me to follow up on. No attempt was made to call my mobile phone. I have tried to ring the hospital switch board but it is always busy. It is very likely I will not attend as I don't know when the appointment is. Can I suggest you:

Speak clearly on the phone perhaps repeating the date a few times
Leave a return number
Call people's mobile phone - I did supply this number.

I will keep calling the switch board but I suspect i will miss my appointment

12 Sep 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
A nightmare!
There is not much to like :0((
My mother in law was in a ward where she was left without proper attention. She was left without fluids, as she could no longer feed herself she had no food as they just put the food on the table out of her reach, and she was left soiled. No matter how many times I complained nothing changed. It was a nightmare. The staff have a didn't care less attitude and the place is dirty. She went in several times with chest infections and eventually dies through poor care. All the old people in there were frail and thin and they are left to rot, it's disgraceful and the staff just say we are short staffed.
The staff could have stopped standing around talking and dealt with all the elderly, the staff had a I don't care attitude and even when told my mother in law had to have thickener in her fluids they didn't do it, when challenged they said they had a shift change over and didn't know. I had to go up every day to make sure she had something to drink. Disgraceful
"NHS hospitals must provide same-sex accommodation. " This isn't the case my mother in law was in a little part of a ward and beyond it was totally male. Anyone of them could have gone into the side ward.
The hospital seems to have a lot of staff for the cleaning but we found at night many were asleep in chairs. There seems to be a tremendous amount of wasted time and the staff are rushed off their feet, but a lot are just Rude.....
1 Stars
09 Sep 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Human Resources rude and unhelpful
The Human Resources department are rude and unhelpful. I was told they were too busy to deal with me, then never gave me a date that my request would be dealt with. .

Horrible service.
Appalling service. Wrote a letter complaining and received a reply which talked about financial difficulties.
1 Stars
02 Sep 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
The hospital in out-patient was very clean and the staff very hek
The efficiency fro m the start of my arrival was swift - The GP I saw at the outset was VG and he in return referred me to a surgeon who in turn did all the tests and has referred me for further tests asap. The staff at all times were very caring and the Doctors explained everything in detail. Felt totally confident that I had gone to Whipps X Hospital..and would and have recommended their services.
On a par with private medicine which I have had over the past years
Felt an achievement had been made from this visit
5 Stars
28 Aug 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Bad experience.
Lack of communication,Staff need to be retrained,Again!
After my operation. I was told they want to see me after 6wks still waiting,also I was told to phone the next day to pick up 2 items from the pharmacy which is on site and after 4 phone calls and every time we where told they are not ready, no one really knew what was happening and then after a visit to the hospital my wife picked up the items and also they never told me that I need to buy a sinus rinse from a pharmacy after a visit to my GP he told me that I need to buy this,I told him this I was never told.A week after the operation I had an infection my nose was discharging puss and blood I had to go back to my GP,he gave me a course of antibiotics, Clathromycine,also I was told my stiches where dissolvable,but one of my stitches was hanging out of my nose which I had to cut off.Still waiting for a follow up appointment after my operation.Will be phoneing the hospital to ask them what's happened to my follow up appointment.
4 Stars
25 Aug 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Easy, kind, caring, professional.
I was treated by the dermatology department for a suspect mole/wart on my leg. The staff were brilliant, kind, caring and understanding of my nervousness. The consultation and remooel of offending wart/mole was completed within an hour. The staff were kind, courteous, professional, chatty, understanding, caring, everything you could wish for in stressful circumstances. I could not thank them enough. Absolutely brilliant. We should be extremely proud of our NHS.
4 Stars
25 Aug 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
If I can find a better alternative I will go somewhere else in future!
The doctor, when she at last came, was friendly and helpful
I have been to the A&E 3 times in the last 6 months and the way it is organised is a catastrophy. It has taken me at least 2-3 hours every time from arrival to sepak to a doctor. It makes no sense to me what so ever to have to explain my case to 4 different people before at lt seeing a doctor. And everyone asks the same questions.
You go to the A&E because you are in urge for help in common and I think it is just not acceptable to have to wait 3 hours for a doctor.
The staff in general seem not motivated, slow and make the impression the do not like their job. It seems to be a general problem of the NHS that there are lot of badly trained and low paid employees to do a lot of simple tasks, but Whipps Cross is the worst I have so far come accross.
There is a lack of communication and when left in pain for 2-3 hours it is understandable that people are going to be frustrated and slowly impatient, but like one person already commented here....rather comment and be treated even worse or keep quiet and hope for th best?
I think ill people deserve more respect...they are not just objects!
3 Stars
17 Aug 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Whipps X Cross much better that I anticipated
I was in Rowan ward on the 3rd August for a Gynaecology operation. I was very apprehensive about coming in due to adverse reports etc that Whipps X seems to get. I was pleasantly surprised and very happy with the treatment I got there. The nursing staff were excellent very professional and seemed a happy crowd . I would recommend this department to anyone.
I received a follow up letter today to see the consultant in 3 months after my op last week but the appointment came in the middle of a 2 week holiday I had booked for October. I subsequently phoned the usual hospital number and then extension to change this appointment, I spoke to the rudest man. He certainly should have been put on a course on how to speak politely to the public and even suggested that I was out of order going on holiday as my follow up appointment was very important. I told him that I was not cancelling a very expensive holiday to India when a week earlier and later would not make much difference. I realised afterwards I should have asked his name, but I unfortunately never thought of it at the time. I did get my appointment changed but front line staff should be pleasant and friendly as this does not create a good impression.
4 Stars
11 Aug 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Very good
Orthotics Department provided a very good service. Would recommend again
Nothing
4 Stars
11 Aug 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
I will never access care from that healthcare provider again
Nothing
Patients need to be treated with care and dignity. They are at their most vulnerable whilst in the care of healthcare professionals and need to be kept informed of their care plan. Patients have little choice especially when accessing maternity care and need to be treated with respect.
The lack of communication between patients and staff and staff and each other was pitiful and led to patients being left confused as to what was happening in terms of their treatment. Patients have a right to know what they are being treated for and how the anticipated delivery of treatment is to be conducted. To leave patients "in the dark" for days is not acceptable.
There was a general lack of management in the service which was obviously to all.
The ward was dirty, the catering staff were rude - an example of this is that heavily pregnant women; women in labour and women who were on IV were left to walk to the end of a ward if they wanted lunch or dinner as the orderly who was responsible for giving out the food found the trolley "too heavy ... to push". Absolutely disgraceful.

The nursing staff feel it is acceptable to argue with visitors in front of patients and tell them if they do not like the way they are being spoken to they can report them "to their God".

Patients are left for 2 days without a care plan and when a MSU is finally taken and glucose found to be in the urine there is no staff who are able to carry out a blood test because the new equipment that has been introduced to carry out Glucose monitoring has not been properly demonstrated/set up.

The care is shambolic, poorly managed and in no way offers patients dignity or respect.
2 Stars
18 Jul 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
have never had reason to complain
wonderful treatment, but on Mary ward recently a member of staff was constantly blowing her nose & now I have the mother of all colds.
She should have stayed at home
4 Stars
24 Jun 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Nightmare
Two of the nurses
Everything. Service, cleanliness (there were ants in ward for few days, my table wasn't cleaned even once in 4 days), staff attitude.
I hope I'll never stay there again.
2 Stars
22 May 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Excellent
My contact with the department when changing appointments or seeking further information has always been very positive and everyone has been polite and helpful. People don't just do their job, they do it with a smile.

With regard to the care i have received-my consultant has quite simply changed my life through his knowledge and expertise and my treatment has been really successful.
It would be helpful to have a detailed map of the hospital on the website so one could identify where a particular department is prior to the appointment.
5 Stars
03 May 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Very poor but could have been worse
It was a clean area. Staff were polite
Joined up care is non existant and you are abandoned if in pain. My husband would have received abysmal care if I were not a medical professional myself and could fight for him. You have to persistently request pain relief or it is not offered and you are rushed at every opportunity to get out of the bed. They barely explained anything they were considering and only released information when pressed. Overall very unstatisfied
Do not come to this department alone. You will need an advocate
2 Stars
12 Apr 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Lost patient records, denied responsibility, arrogant, unprofessional workers!
Nothing
Well for one, not losing patient records in the system for someone who is waiting for surgery on a broken hand immediately. Waited 2 months to find out why he hadnt been contacted. Surgeons said hand was beyond repair, and wouldnt accept it was their fault. Had to recieve support from PAL's officer to make sure i was recieving correct services. They fixed up for this short period of time while they were being observed by PAL's but even he said the way they were conducting themselves as a whole was unaccepable. I have had 2 more than necessary surgies on my hand and have been out of work for 1 year and a half because they just cant provide for patients and do their job properly. In the end they have resorted to taking a bone grapht from my hip to fix my hand when they could of just put a piece of metal in, in the early days and i would of been able to work by now. They are lucky I am not able to name them, they should be ashamed of themselves.
They conduct properly when they want to, they couldnt upset every patient like this because there would be protests outside their hospital and would probably have no patient to care for. Consultant didnt want to listen to a thing i was saying, nurses stand, chat and giggle when theres patients that always need caring for. not in tune with their job what so ever. tired lazy and unprofessional.
2 Stars
02 Apr 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Disappointed with my post birth stay at this hospital.
My experience of ante-natel care was very good.
The staff in ante - natel clinic and community midwives were very knowledgeable and provided a very good service.
The problem was with the actual hospital stay post birth, the midwives in the hospital were very busy and were not always willing to assit often pre-occupied with paperwork and they would make you wait till they did their rounds to attend to you rather than when you needed their help.

More staff in the wards is definitely required and they could be more respectfully in dealing and meeting the needs of nursing mothers.
Much is done to encourage mums to breastfeed in antenatel classes, but this work is let down by the midwives n the hospital ward who do not provide the support you are told you would receive in the classes.

i was very disappointed with this as the midwives were not readily available to assit or aware that this support was required of them as we had been informed that hey would be able to inform, assit and advice.

There was not enough staff, who made you feel like you were disturbing them when you tried to speak to them.

The lack of information was an issue, as the midwives would often not have an answer to questions asked and would readily say they dont know, and that was the end of it.

I could go on but i think ive made the point by saying - the attitude towards patients need to change.
3 Stars
17 Feb 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
fantastic
the midwifes where very nice polite helpfull and come to check on the babies every hour.i was very satisfied with the hospital and with the staff midwifes and students nueses i had some complication and was in the hospital for 3 days it was great . the midwife even help me with feedding my baby. overall the hospital is great all the appointment that i had there in the pregnancy where in time . it was really busy at time i got there and i still had someone with me at all time i moved from the area but i want to have my second baby at wipps cross. my experince there was 100% happy. would recomend to all my friends.
the hours of visit in the materniti. i understand that are babys there but my husband finisht work at 6:30pm in central london and buy the time he got there he could only stay for half an hour to see his baby and his wife but cant really complain about that.
4 Stars
29 Jan 11
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Parking was unacceptably ridiculous and I was upset to have to pay so much!
Parking at this hospital is awful!!! I had to wait nearly an hour to get a space. There were loads of free staff car parking spaces which seemed ridiculous to me! And then I had to pay £3.00 for the minimum stay!

25 Nov 10
Review for Whipps Cross University Hospital
anonymous
NHS Choices
hospital has good facilities
physio dept good
hospital has good facilities
physio dept good
I visited the outpatient radiology dept.
this was the second time I had been there, and the I found the radiologists on both occasions to be extremely rude and abrupt and made me feel like I was really wasting their time, just by asking them to give me the scan my GP requested. When I complained to the manager they dismissed my complaint, and even said 'well it depends how the patient behaves aswell'!! I was treated with disrespect throughout both my outpatient appointments.
2 Stars
02 Dec 09
Review for Whipps Cross University Hospital
anonymous
NHS Choices
Rating without comment

31 Jul 09

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