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Northwick Park Hospital

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Telephone: 020 8864 3232
Watford Road
Harrow
Middlesex
HA1 3UJ
NHS Choices

Reviewed 89 times
Average rating: 4 Stars

If you have had an experience with Northwick Park Hospital and would like to share it, please leave your feedback below.


Most recent feedback

Rating: 5 Stars

NHS Choices

Gasgell ward
I have been on this ward numerous times ,and I must say
that its very clean and all of the staff are friendly and extremely
helpfull .The Consultant and her team are very good
and know what they r doing and explain everything to you.They
all deserve a big thank you from the cleaning staff
the ladies that bring the food round ,and all the nurses
to the very top Drs.

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192 Reviews for Northwick Park Hospital in Harrow On The Hill

Review for Northwick Park Hospital
anonymous
NHS Choices
Gasgell ward
I have been on this ward numerous times ,and I must say
that its very clean and all of the staff are friendly and extremely
helpfull .The Consultant and her team are very good
and know what they r doing and explain everything to you.They
all deserve a big thank you from the cleaning staff
the ladies that bring the food round ,and all the nurses
to the very top Drs.
5 Stars
26 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that your care at the Trust went well and that the staff who cared for you were kind and supportive. Your kind comments will be passed on to the staff in the areas concerned.

24 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that the staff who cared for you were rude and lacked empathy. Your feedback will be passed to the management team in the area concerned so that they can act upon it.

24 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Internal scan and HSG x-ray
I had both these scans on the same day (HSG later), and I was very worried about the HSG as it was the first time (I've had the other scan before so knew what was coming). I was very pleased with the staff that performed both the scans, they were very approachable and made me feel very, very comfortable.

The nurse who did my internal scan was very kind and spoke to me during the scan, explaining what was going on and what she could see. She was also very patient when I asked her many questions about my condition.

The HSG sounds quite scary, and although I did feel some discomfort, I did not realise when the contrast was inserted (which is a good thing, as I was expecting it to be painful). The nurse and doctor kept talking to me explaining what was happening and also kept asking me if I was ok. They were very polite and nice.

I wish to thank both the staff in the Gynaecology department of Northwick Park and the staff at the HSG department at St. Marks for helping me feel at ease.

Thank you very much.

I would recommend anyone who has to go through either of these procedures to visit Northwick Park and St. Marks.
5 Stars
17 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Rude and lack of empathy for patients and family members
Staff are so rude it's unbelievable and they lack empathy.

Not much of a "human being" if you don't have emotions and these people are here to bring new life in to the world - makes you wonder!
1 Stars
13 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. This will be passed to the relevant management teams.

09 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your concerns and experiences. We hope that the staff on the ward were able to help you and answer your questions. If you still have concerns or require further assistance the Patient Relations Team will be happy to help you if you call them on 0208 869 2026.

09 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Day Surgery good standard of care.
Clean, efficient especially the pre-op unit. Informative and friendly.
The staff remembered me which I was really happy with as it made me feel at ease.
Some of the reception staff are abrupt, ignore you and have a nonchalant attitude.
The clinical staff were excellent and the other staff were ok.
The department is very difficult to find.

07 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Rating without comment
4 Stars
06 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
northwick park hospital
while visiting a relative at NPH yesterday i was told to put on an apron and gloves, which i have to inform you there were 2 of us but they only had one pair of gloves left they had 'run out' as they said.
I would like to know why my auntie was in a room with a patient who had MRSA/C.DIFF..
This is an airbourne infection, my auntie has gone into your hospital for minor surgery the last thing her family want is for you at NPH is to catch some one else's infection, i am appaulled. I will be going back in there tomorrow to see what the situation is.
2 Stars
03 Apr 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:

We were sorry to learn of your concerns in relation to your father?s transfer from the HASU (Hyper Acute Stroke Unit) at Northwick Park Hospital to the Stroke Unit at Hillingdon Hospital, and your feedback has been passed to our Stroke Team. They have advised that there are 8 HASUs in London, one of which is at Northwick Park Hospital. The London Stroke Model determines that anyone who has a new stroke in London should be taken to the HASU that can be reached most quickly. The HASUs provide acute assessment and multidisciplinary management, and most patients will stay in a HASU for 72 hours before being transferred to their local Stroke Unit, which is determined by the postcode for where they live.

28 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
lack of empathy
My father was admitted into the hospital HASU stroke unit on the 4 March 2013. The general services offered to my father have been good but the rehabilitation process is flawed and offers no continuity and no access to families? to voice their concerns or wishes regarding the patient after care and rehabilitation. Example if the patient is left incapacitated after a stroke who speaks on behalf of the patient? It does feel that the patient/my father has become part of a system without any choices as to where rehab can take place or what is in the best interest of the patient. This then does have an impact on the patient and family?s quality of life. My father is currently in the stroke rehab unit and will be effectively discharged to the Hillingdon hospital stroke unit, solely based upon his house postal code, and does not take into account the geographical location of my fathers family who are involved with his after care. More importantly this does not take into account whether the stroke unit my father will be discharged too offers the best neurological facilities for his condition of which our family have concerns, including the time frame involved for his discharge. Regarding my fathers discharge there seems to an underlying sense of urgency from the hospital to initiate his transfer, even when our families have asked to delay the transfer in order to organize ourselves and understand the process and conduct a site visit to the Hillingdon hospital and or to seek advice to approach other hospitals. If families are encouraged consistently to be involved in the patients care, then the hospital system has to be encompassing and structured to take these concerns into account. Our family feels we have been advised by the hospital what the computer says, with no sense of care or concern for my fathers after care. We believe transferring my father could jeopardize his recovery

27 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. We were pleased to learn that your son received such good care and attention and will ensure that your kind comments are passed onto the staff concerned. We hope that your son is now feeling better and recovering from his breathing problems.

18 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
excellent care
Just before Christmas I had to ring an ambulance for my adult son who was having breathing problems, The ambulance took him to Northwick Park, on arrival a team of about six staff members were waiting for him including a Doctor about to go off duty when he heard my son was coming in. I cannot praise highly enough the care and attention he was given. I feel sure that without the prompt action of ambulance and hospital staff he would have died.

Thank you so very much.
E Graham

18 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. This will be passed on to the Accident & Emergency Management Team.

13 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you and your wife had a positive experience of the Maternity Service at Northwick Park Hospital. Your kind comments and feedback in relation to your arrival on the Unit will be passed onto the Maternity Management team.

13 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We share your frustration about people smoking in the front of the hospital, and do ?police? the area, either through our security staff or indeed senior staff. Unfortunately our resources do not stretch to providing a constant presence in this area and we have no real powers of enforcement and rely on members of the public acquiescing to our requests not too smoke. Please be assured we are constantly seeking to minimise smoking on our premises.

13 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Not as bad as I thought it might be
This review should be taken in context of the NHS i.e. my expectations are rock bottom, if it was a private hospital I'd want my money back. The reception staff were likeable and efficient, they gave me a reasonable estimate of waiting time. Once I saw the doctor she seemed reassuringly experienced and was a good communicator. Unfortunately my GP had sent me there in error so my time and the A&E department's time was wasted. The major downside was that the waiting area is far too small so I stood for over two hours, which didn't bother me too much because I was fortunate enough to be capable of standing. Also, except for the doctor who called me, it seems that the other doctors are shy and could not seem to bring themselves to shout the next person's name loudly or clearly, which seemed to waste quite a bit of time in total and seems childish.
4 Stars
12 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Maternity Care Excellent
My wife and I had a very positive experience of maternity at Northwick Park.

Despite the age of the building the facilities were very clean and well maintained, Staff were very welcoming, attentive and supportive throughout.

We were well prepared before the birth, the midwives were calm and experienced, and following the birth the ward was comfortable.

The only minor fault was on arriving at the unit at 1am to give birth, the busy staff might have been quicker to open the door, and a little more welcoming.

I would definitely recommend maternity care here to all expectant mothers.
5 Stars
11 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
smoking
Everytime i have been to this hospital what ever time day or evening there is always people smoking at the main entrance where it is clearly signed no smoking fag ends all over the place and nobody to enforce this , where are the secruity to stop this it looks terrible at the main entrance please do something about this as this is an health issue ,
3 Stars
09 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the poor hygiene you observed during your attendance in the A&E department. Your feedback will be passed on to the relevant management teams.

05 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. Your comments in relation to accessing cardiology services will be passed to the Cardiology Management Team. We were pleased to learn that once you received an appointment everyone was superb. Your kind comments will also be passed on to the staff in the area concerned.

05 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Not Very Clean
We arrived around 9am and someone had thrown up outside the entrance door and it had only been covered with tissue.I did tell the hospital staff about this but when I left almost three hours later the vomit was still there. There are only two toilets, one was blocked and one was very dirty. During the whole time I did not see any cleaners. The care at the hospital was very good but the cleanliness of the hospital was disgusting.

05 Mar 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you thought that our hospital was nice and that you would recommend it to other children who have hurt themselves. Your kind words will be passed on to the staff in the A&E Department.

12 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that your experience was positive when you brought your eldest son to our A&E Department. Your kind comments will be passed on to the staff in the area concerned. We hope that your son is recovering from his arm injury.

12 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
My broken arm
It's a very nice hospital and they treated me well. I would recommend it to other children who hurt themselves.
5 Stars
09 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Brilliant care for my child's fracture
We went to A&E a few weeks ago because my eldest son hurt his arm, and were fully expecting a nightmare trip as I had to bring 3 small children (one with special needs).

We were seen within a very short time of arriving, and treated with respect and kindness by everyone. After listening carefully and examining him, the nurse practitioner sent us straight round to X-ray, and then reviewed my son again and explained the X-ray result to us.

He was made comfortable in a sling, the advice about what we should do next was very clear, and we were given an appointment card for fracture clinic review within a week. They fitted all this excellent care in, and we were still back at the car within two hours.

Absolutely amazing!
5 Stars
09 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your kind comments. We will ensure that they are passed on to the staff in the A&E department

08 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent care
We were seen promptly even though it was busy. We were listened to and involved in our sons care. The staff were friendly, caring and helpful. North wick park is my hospital of choice and I highly recommend!
5 Stars
08 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your experiences. Your feedback will be passed on to the management team for this area so that they can take appropriate action

08 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Mixture of both
Waiting room was disgustingly unclean and extremely cold which made my son feel 10 times worse than the pain that he was already in. Also when we were told we could go home, I asked one of the staff who I believe was a senior nurse for a wheelchair as my son is disabled and the distance to the car was extremely far. Her reply was that "if he cannot walk he cannot go home". I found this extremely oblivious and unhelpful, in the end we luckily found one outside the ward (Jack's Place). On the bright side, there were a few friendly doctors who we encountered prior to the surgery. This is not the first time I have witnessed bad care at Northwick Park as my other son a couple of years ago had complications with appendicitis.
2 Stars
07 Feb 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. We will ensure that this is passed onto the A&E Management Team.

31 Jan 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Another trip to NWP's A&E department
Once again I had to visit the A&E department after another bout of oesophageal spasm. I was seen relatively quickly but the nurses who took my bloods, two final year medical students were very polite and asked me questions, and the doctor was sympathetic.

Luckily for me, the A&E department was not that busy. On a previous visit (on a Sunday) the place was rammed and the care/attention were predictably much worse. Top tip - don't get ill at the weekend! Also, take your own painkillers because it can take ages for the staff to give you any, if at all.
4 Stars
30 Jan 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. Your kind comments will be passed to the management team for the Paediatric A&E so that they can be shared with the staff who work there

23 Jan 13
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent
We choose to take my son to northwick as we have been extremely dissatisfied with a local hospital. My son had breathing Problems. The staff were caring, professional. my son was treated promptly by a and e and childrens a and e. he was checked regularly for progress. The staff were great! Our thanks for a great service of care!
5 Stars
22 Jan 13
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you had such a poor experience at the Trust. As you have indicated, you have raised your concerns formally and an investigation will be undertaken into the issues you have raised with the Trust.

21 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
nightmare
On 10th december this year I had a fall from height at my partners house the paramedics arrived and boarded collared and gave me pain relief. They took me back to northwick park a and e in severe pain I waited to be checked over a team came in. One of the sisters was shockingly rude and ignorant to the amount of pain I was in as was the dr. I kept saying my shoulder hurts they said nothing wrong what a waste of a thousand pound on an ambulance I promptly burst in to tears at my treatment. My partner took me home to rest even though I was in pain bad in my head and shoulder two days later it was unbearable so he took me to edgware walk in centre where I had an exam which concluded I had injured my shoulder I have snapped tendons and ligaments and am in a collar and cuff. In this day and age its shocking my injuries and pain were dismissed so freely. I am considering legal action against northwick even though its being investigated formally. All I can say is shame on u northwick park
Everything
I will never forgive northwick for the state they have left me in
1 Stars
20 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the loss of your baby and the distress caused to you by your experiences within the Gynaecology Department. Your comments have been passed on to the management team for this area so that they can take appropriate action. If you wish to raise your concerns formally you can write to the Chief Executive at Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3 UJ, or via email to nwlh-tr.PatientRelations@nhs.net

20 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
nigthmare
nothing
I've lost my poor baby at 19 weeks after an amniosynthesis infection and they put me in a gynaecologic service . wait for 45 min each time I ring the bell for a nurse, treating like a little miscarriage, I've delivered my baby by myself after 8 hours of labour without any help of the staff ...... trying to get some informations since two days without any answers ......... very disappointed and upset ..........
1 Stars
19 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you had such a poor experience within the Maternity Unit. Your feedback has been passed onto the management team for this area so that they can take appropriate action. However, if you wish to raise your concerns as a formal complaint you can do so in writing to the Chief Executive at the following address ? Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ or via email to nwlh-tr.PatientRelations@nhs.net

18 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your experiences, and your feedback has been passed onto the management teams in the areas concerned. If you wish to raise your concerns as a formal complaint you can do so in writing to the Chief Executive at the following address ? Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ or via email to nwlh-tr.PatientRelations@nhs.net

18 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
it was fair experience.
!I been to the hospital yesterday to paediatric day care to show my baby to them, they did blood test and today morning I got phone call from them that we needs to do it again because lab people lost it.!!!!! I am sure there is something wrong with laboratory department because they lost 3 time my blood test during my pregnancy !!!! which is really socking. and that happen to other people as well which was more socking,!!!!! I really wants to make complain for that. I hope that hospital take this matter as serious as they can because I shouldn't just coincidence there is something wrong going on.
I was in hospital last month for my delivery, I would say overall fair experience but there is defiantly some problem with the system because I was 4 day HDU, and like doctors come to see you in night about 2 o'clock, some come to take your blood about in night 12 , and there is lots of noise all the time, as I said they often lost your blood, all that not give you right trust and good imprison, but I would say 90% staff was helpful and caring.
I wants to give special thanks to all midwife and doctors who take care of us during my stay in hospital. but really wants to make complain against laboratory.
4 Stars
12 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your experiences when you visited our Accident & Emergency Department. Your feedback has been passed to the management team for this area so that appropriate action can be taken.

10 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
nightmare glad to be away from there
Nothing it was a total mess blood up the curtain rubbish all on the floor the nurse did not know how to take blood and I ended up with a swollen fluid filled hand. The doctor did not know what a certain medication was which was slightly alarming. The patient in the cubicle was distressed and she was left to it. The nurse who treated me who was treating me was chewing gum staff morale seemed very low one sister seemed abrupt and rude and not understanding of the patiendts needs.
Cleanliness its an infection control nightmare staff morale staff taking blood needs improving knowledge of tablets
I would never visit northwick a and e again
3 Stars
10 Dec 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. We were pleased to learn that you have experienced very few problems with your treatment and care at the hospital.

29 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Good hospital
i have been to this hospital many times and have had very few problems with it.
4 Stars
26 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the problems you have experienced with your appointments within the Urology Department. Your feedback has been passed to the management team for this area for their information and action.

24 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Poor; you are lucky we do not have to pay; No private hospital would survive if
actual treatment by medical staff and nurses was exemplary
The appointments system is abyssmal.

on Friday Oct 19 I had an OP appointment in Urology for 4pm. I was not seen by the Doctor until 4.40pm.

On Monday Oct 22 I had an appointment for a flexible cystoscopy at 1pm. I arrived at 12.50 and was told the clinic was not yet open. At 1.45 two nurses arrived to commence the clinic. I did not have my custoscopy until about 2.45.

What is going on? Why was I told to arrive at 1pm whwn the clinic doesn't start until 2pm??

This is not the first time - I have been attending for nearly 20 years and despite my frequent complaints nothing has ever been done about this appalling situation. I cannot think of any other situation where people are teated so unsympathetically.
3 Stars
23 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. We were pleased to learn that your care pathway went so well and that you are recovering from your major surgery. Your kind comments will be passed on to the Surgical Department. Your feedback in relation to supper will be passed on to the Facilities Team, who take user comments into consideration when reviewing menus and food provision.

23 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
My experience at NWP surpassed all expectations. Thank you much and more. V
(In the context of Major Surgery)
I was kept in the loop about every aspect of my treatment, what to expect and by when. The journey from referral, tests, through pre- Op consultation and into Op worked seamlessly. Post Op, my care was delivered with dignity and professionalism- as has been the case throughout. Home visits post Op have been friendly, timely and thorough.
I find nothing to fault in the treatment I have been afforded and have been busy recovering strong and well- at the same time as singing from the rafters about the value of our National Health Service!
Hospital Radio- Great ;o)
Supper. On the scale of things this may seem petty:
Soups were good.
Main meals fell rather short of good.
The use of white bread in sandwiches... ? Healthy foods, fibre, salads, fruit, would be welcome.
none
5 Stars
19 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. This will be passed on to the Facilities Team for their information and action.

19 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Modern hospital let down by disabled access
Compared to my one visit 30 years ago the hospital appeared clean and well kept.
Parking for disabled people is very limited. There is a long walk to the wards. Nobody was present to ask for a wheelchair for my mother, so eventually I had to find one myself. The staff on the desk on the ward suggested I try reception, however they had long closed and gone home.
4 Stars
18 Oct 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the concern caused to you by your experiences within the Maternity Department. Your feedback will be passed to the management team for this area. However, if you do want to raise your concerns formally so that we can investigate and respond to the issues you have raised, please write to the Trust at the following address ? Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ, or via email to nwlh-tr.PatientRelations@nhs.net

21 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Maternity unit can not cope with the demand and babies and mums are put at risk
I liked the help from some of the staff about breast feeding.
When I was 41 weeks pregnant to my first baby my water broke, but my labour didn't progress as it should have done and according to the information given to us during the antenatal classes I was meant to be induced within 24 hours. But due to lack of space in the delivery suite, I was not induced on time and after 45 hours me and my baby caught infections. The midwifes at night time didn't understand the signs of my infection and after 45 hours I had to have an emergency c section as my baby's heart beat was too high. Due to my baby's infection we stayed in the hospital for 7 days on antibiotics. This has caused huge upset to me and my husband. We were not given clear information about when we could go home and why we couldn't until the last day. We were not given the option to go to another hospital where I could have been induced when there was no space for me during my labour. Northwick Park hospital does not have the capacity to deliver all the babies in the area safely and there are proposals to add Ealing's maternity unit to this hospital. I do not understand the logic behind this and I will never recommend maternity unit of this hospital to any pregnant women.
At night time there are not enough mid wives to help new mums and they expect you to get up and lift your child on your own after 12 hours of having a c section operation.
3 Stars
20 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you had such a poor experience when you attended the A&E Department at Northwick Park Hospital. Your comments will be passed to the relevant management teams for action.

17 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Dirthy,
went to a and e it was so dirty ,i had to leave could not wait for results of blood tests,i was in a lot of pain with appendix,over crowed .wood not go back their to save my life.
clean the place.
3 Stars
16 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you suffered a miscarriage and would like to offer you our condolences on the loss of your baby. We were also sorry to learn of the concern caused to you by your experiences with staff within the Maternity Department. We will ensure that your feedback is passed to the management team for this area for action. If you would like to raise your concerns formally you can do so by writing to the Trust ? Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ, or via email to nwlh-tr.PatientRelations@nhs.net

13 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that your husband received such good care following his stroke. Your kind comments will be passed on to the staff concerned. We hope that your husband is continuing to make a good recovery.

12 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Fantastic
My husband was admitted when he suffered a stroke while we was visiting wembley for the rugby. The staff were fantasic the stroke unit was very clean i could not fault the staff that helped my husband Tony to walk again and gave him confidence ,
Could not fault the hospital at all
Nothing
5 Stars
10 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your experiences within the Accident & Emergency Department. Your feedback will be passed to the relevant management team for action. However, if you wish to raise your concerns formally please write to the Trust at the following address, Northwick Park Hospital, Watford Road, Harrow, Middlesex HA1 3 UJ, or via email to Nwlh-tr.PatientRelations@nhs.net

07 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you were unhappy with the way in which you were treated when you attended the Trust, and that you feel that you were discriminated against. The workforce at the Trust is diverse and broadly reflects the local population. We can assure you that we do expect staff to treat all patients with dignity and respect and we do not tolerate racist or discriminatory behaviour. Your feedback will be passed onto the relevant management team, but if you wish to raise your concerns formally you can do so be writing to the Trust at the following address ? Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA3 9LY or via email to Nwlh-tr.PatientRelations@nhs.net

07 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your concern in relation to your experiences within the ENT department at the Trust. In your feedback you indicate that you wish to raise your concerns as a formal complaint. This can be done by emailing the Patient Relations Team at Nwlh-tr.PatientRelations@nhs.net or by writing to the Chief Executive or the Patient Relations Team at the Trust address ? Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ. In the meantime, your feedback will be passed to the appropriate management teams for action.

07 Sep 12
Review for Northwick Park Hospital
anonymous
NHS Choices
ENT Care hopeless, Cardiology, Lister Unit, Haematology, Oncology, all good.
Very little.

Having unfortunately needed to be a regular almost continuous patient at various depts. of this and St. Marks for over 25 years I have to clarify first that I have had no problems with any department but the shambles and chaos that is the ENT dept. and mostly, from personal experience, Clinic 10, which is ridiculously sited on the junction of four corridors where passing foot traffic has to walk thru' patients queuing at the reception desk which itself is way too buried almost hidden, behind a panel that puts the receptionist out of touch literally with patients trying to be heard and/or understood as patients, visitors and service staff walk thru the queue.
Further, the inner door to the reception almost permanently has a member of staff entering or leaving, talking, distracting the receptionist who often has to, or chooses to, walk into the rear of the dept. returning with coffee, sometime cakes, patient priority seems way down the list.

Doctors & consultants walk into the clinic and without seeing their patient list, call in patients they clearly have a friendly relationship with, so any time waiting order is ignored.

A certain group of patients do not seem obliged to use the hand cleansing gel as they enter for their appointment, whereas, all other patients are, why?

I personally had such poor attention given to my now serious medical condition that after being summarily discharged without even examining my medical problem, taking just six minutes in June, I'm now having urgent surgery, having already had two different cancers in two years, a formal complaint to the GMC regarding the first consultant will follow and potentially, further.

I also intend to invite the media to take an urgent close look at how many complaints are almost certainly being made about a chaotic dept. that has no proper management structure .
The location of Clinic 10 is appalling.

Perhaps too often medical students are invited by the hospital to be present, creating a distraction for each respective consultant as they seem to explain more to the students present than the patient being examined.
The paperwork to which I am entitled, I have still not received and in fact I only got a copy of the CT Scan Report following my previous appointment in April 2012, two days after I made the discharging consultant at a 6 June appointment, aware I intended to make a formal complaint.

Too many casual changes of consultant are decided at the reception desk, thus mistakes are made. Patients are treated simply as numbers.
The ENT Unit is dis-organised and chaotic, and it's performance from my experience confirms that.

Reorganisation of the layout of the Clinic I believe is essential, in addition, having audio testing around corner means even calling a semi deaf patient for their test involves medical staff having to walk thru' any queue at the desk, to then walk back thru' with, or in addition to the patient, it's madness. The layout reminds me of a South American small town railway station, with everything crowded together.

The receptionist should be outside with the patients, or, that area of small consulting rooms needs changing around. A large, empty inner waiting area for patients to sit again, and look at three sliding doors, why?
2 Stars
28 Aug 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Disappointing, poor and unprofessional
I liked the english staff and some of the receptionist, i found them considerate.
The female dental surgeon i found was arrogant, did not think that it was appropriate that i should say anything, I felt she was racist and incompetent and i felt that she smashed my front tooth on purpose; lacked compassion and was very into herself and i hope that in the future she has to suffer with her teeth the way she made me suffer, i felt i was in the hands of a sadist. I thought that if you were in the medical profession doctor/ dentist/surgeon that in this country you were not allowed to discriminate, however this hospital has proved me wrong and i would like to say to anyone in any of these professions if you are a racist because of faith or colour that you are not fit to have a position in care. If you think you have a high I.Q and other people are not worthy of conversation, i would suggest that you are a hypocrite and you are not worthy of your position.
I think that this hospital needs to remind the staff that discrimination and racist behaviour is not to be tolerated and you need to remind most of your asian staff, thank you
2 Stars
23 Aug 12
Review for Northwick Park Hospital
anonymous
NHS Choices
A bad experience with not very competent professionals.
I had a very painful stomach ache and I visited the hospital at around 11:00 pm in January 2011. I had to wait for over 4 hours for a nurse to look at me. Although there were a few patients waiting, by no means was it exceptionally busy. The person at the desk did not consider my pleas to be looked at sooner as the pain was unbearable nor did the staff provide any pain relief.

Eventually I was looked at by a doctor at 4:00 am. This was the worst doctor I have ever met in my life. He did not seem very intent in examining me and even if he somehow had an intuition about what was wrong with my stomach, he did not reveal it. When my wife complained, he made an attempt to examine me and asked if it pained at various places around my stomach and just left without a word!

A nurse came later with some medication and asked for a urine sample. Another nurse came a few minutes later and asked for another urine sample. When told that the sample was already given, she got very upset. It transpired that they had lost the sample.

All this happened when I was in severe pain.

I was glad to just get out of the A&E and pray that I would never have to go anywhere near the Northwick Park Hospital.

Later I got examined by the GP and my condition was resolved. I contacted Northwick Hospital to get a medical report on my treatment there, but was told that they should be contacted by my GP surgery. I asked my GP surgery to contact the hospital, but despite repeated requests (written, fax, phone calls) , there has been no response from the Northwick Park Hospital A&E department.

I do have huge respect for the medical profession and people involved. Although, thankfully, I have seldom had the to visit hospitals, I do not have words to describe the excellent attention and treatment that my wife got during her pregnancy. The midwifes, nurses and the doctors were nothing short or a godsend, but again that was a different hospital.
2 Stars
14 Aug 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that, whilst you and your wife generally had a very satisfying experience at Northwick Park Hospital, there were some aspects of the service and care provided which caused you concern. Your feedback will be passed to the staff in the A&E Department and the Maternity Department so that they can take appropriate action.

05 Jul 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Satisfied. staff are friendly and aftercare was excellent. Wifes ward was great.
My wife had given birth to twins in April by C-section. In May, she suddenly started to get chest pains. We called the ambulance who arrived promptly, carried out their checks and said she would need to be taken to A&E. Time was allowed to make arrangements for the twins who were to be left at home. Wife was taken straight in, allocated a bed and blood tests were carried out straight away. Wife was told she would also need an x-ray. The ward that my wife was admitted to after the x-ray was clean, not overcrowded and the staff were helpful. My wife stayed overnight and she said the level of care was brilliant. Meals were provided promptly and staff gave her the privacy to express her milk. Medicine/injections were arranged with the pharmacy in an efficient manner. We were told realistically that they would be ready in a couple of hours and its better if we go home and I come back to collect. I would rather this option be told to wait at hospital. Staff were open and honest.
When we got to the hospital at approx 11.55pm, we waited at least 2-3 hours, with hardly any updates on my wifes situation after she had the blood tests. We were told when she was taken to A&E that she will have to go for a chest xray and then a decision will be made. I kept having to find staff members to find out how long we will be waiting and was always told "your next" or "we have had another emergency".

Also as my wife was breastfeeding, she needed to express her milk, as obviously she left the twins at home and need to express the milk via a pump. I asked a nurse in A&E who said they do not have any equipment to express and that she will phone the maternity department to arrange bottles so that my wife can "squeeze her milk out". After 25 minutes, the nurse came and told me that I would have to walk over to the maternity dept and collect the bottles. I thought this was unprofessional that a staff member could not bring the bottles to A&E for me. I then had to undertake the long walk to the Maternity Dept. I was very anxious and worried about leaving my wife alone, but I had to walk over.

When I got to the maternity dept, I buzzed and gave my details. I was then told they would have to confirm with the A&E nurse. I waited another 10 minutes whilst these checks were made. As the midwife came out, I asked her if she has equipment that my wife can use to express. The midwife said that there is only one pump in the whole of the maternity dept (which I found very hard to beleive) and that it cannot be taken out of the maternity dept. The midwife provided 6 bottles. When I got back to A&E, my wife was not in her bed. I was then told she has been taken for an X-ray. Luckily for my wife and I, we actually had our own pump at home. I quickly drove home, got the pump and my wife was able to express.
If I did not have a pump for my wife to express milk at home, my wife would have been in an very uncomfortable position of trying to express her milk.

I feel there should be better communication between the maternity dept and the A&E dept. I also feel there should be equipment available for mothers to use should situations arise as in the case of my wife.

Upon my wifes release a day later, she was told she woul need to take injections for 3 days. I asked the nurse if somebody could come home and do this for my wife. He said (very unconvicingly) "yea that can be sorted out" and left it at that. It was only because I said to him I will not leave until I am told a) someone can come home to inject my wife or b) nobody can come. He then said that he will phone me later that day to confirm someone will come. Very reluctantly, I said this was fine. We did receive a call and the aftercare of somebody visiting the house to inject my wife was superb.

All in all, it was a very satisfying experience at Northwick Park. It is just unfortunate that we exprienced these minor niggles regarding my wife being able to express her milk and the lack of updates from staff.
3 Stars
04 Jul 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you had such a positive experience within the Maternity Department. Your kind comments, as well as your feedback on the temperature on the postnatal ward, will be passed on to the staff within Maternity Services.

03 Jul 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that your child received excellent care. Your kind comments will be passed onto the staff in the area concerned

03 Jul 12
Review for Northwick Park Hospital
anonymous
NHS Choices
My experience was great.
I had my baby at NPH in March 2012. My experience was very good. I was admitted to the birth center at night. The midwives were very friendly and understanding. I had no issues at the time of admission. After 6-7 hours in the birth center, I decided I wanted an epidural. They were very prompt in arranging my transfer to the delivery suite. Midwives on the delivery suite were also very friendly. The morning shift change was also very smooth and we were not left alone at any point. They monitored me continuously, kept explaining the progress and answered all my wierd questions. The doctors kept coming after regular intervals to assess me. Later it was established that I would need a c-section because of failure to progress. This was also handled very well. Every detail was explained to me in a very comforting manner. I just didnt feel it was an emerygency c-section. The post natal experience was good too. Every time I rang the bell, I was attended to. The midwives were very helpful. My discharge was very smooth too. Also, before delivery I was admitted to the ante natal ward for 2 days for bleeding. The staff there was also very good. I was taken care of very well. So all in all, I was everywhere - ante natal ward, birth center, delivery suite, operation theatre and post natal ward - and this covers all the places one can be in for child birth. My overall experience was very positive and I was very relaxed throughout. 5 stars!
The post natal ward was too warm for the kind of weather then. All the people, including the midwives agreed that the temperature was too high. This is something that seems pretty much rectifiable and the authorities can help correct it.
5 Stars
01 Jul 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback in relation to your experiences when you brought your mother to A&E. We were pleased to learn that you found many of the staff who cared for your mother to be kind and competent, and that the care on Edison ward was so good, and your kind comments will be passed on to the staff in the areas you highlight. We were sorry to learn of the concern caused to you by aspects of the care provided to your mother in A&E and your comments will be passed to the management team for this area for their information and action.

22 Jun 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you have had poor experiences of Northwick Park Hospital both recently and in the past. Your feedback will be passed on to the appropriate management Teams so that they can take action. If you wish to raise your concerns formally, you can write to the Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ. You can also raise your concerns formally via email to nwlh-tr.Trust@nhs.net

22 Jun 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Best hospital and best staff.....
Amazing people running the kids day care ward. Everyone was awesome. Thank you for looking after our little one. Xx
5 Stars
21 Jun 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Hopeless and frustrating
The knowledge of receptionists who put you through to departments which have closed and leave you hanging on the phone forever. The appointments dept who put you through to the nutritionist when your query is about Urology. The do-it-yourself ring around the hospital until you strike lucky and find someone who either knows what they are doing or can be bothered. Hopeless place 25 years ago when my children were born; hopeless place 6 years ago when my mother died and the poor NHS headlines still apply to this place today.
3 Stars
20 Jun 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you found the doctor who treated you in the A&E department to be professional, thoughtful and caring. Your kind comments will be passed on. I hope that you have recovered from your rib pain and that you are feeling better.

08 Jun 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Professional, thoughtful and caring
Dear Sir/Madam,

On Tuesday morning 29.05.2012 at about 3am, I attended A & E at Northwick Park, as I had pain in my right rib area. A lady doctor treated me.

My wife and I were so touched by her professionalism, thoughtfulness and caring manner in which she treated me. She was very empathic and patiently explained everything to us.

It makes such a difference when one is feeling unwell and is treated in such a manner.

I wanted to bring this to your attention and would be grateful if you could extend our thanks to this doctor once again.
4 Stars
08 Jun 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the concern and distress caused to you by your experiences with the Gynaecology service. Your feedback will be passed on to the management team for this area so that they can look into the issues you have raised and take appropriate action.

15 May 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Stressful, frustrating and very upsetting.
The clinician I saw was very nice.
The reception/admin staff within the department are absolutely appalling.

I arrived early for my appointment and signed in with the receptionist and they forgot to let the medical professional know that I had arrived, so I sat in the waiting room for almost an hour waiting to be called. When I questioned whether they had let anyone know that I had arrived, they shouted at me "Your clinic is running late", but in reality, they had forgotten to send my notes through, so the relevant people didn't know I was there. When this came to light, the receptionist refused to apologise to me, even though they could see that I was extremely distressed and therefore I was very agitated and upset going into my appointment which meant that my procedure took longer because I was very upset.

I was told that I would receive my results within 2-3 weeks of the date of my procedure. When this date passed, I called the hospital to find out whether they had been sent out to me. The receptionist was extremely rude to me and said that I would just have to "wait and see" if they turned up. A nurse then called me back and said that my letter had been sent out earlier that week. When I received my letter, I noted that it was written 10 days before I received it and that the postmark on the letter was actually the same day that I called to check whether my results were in, therefore both the nurse and recpetionist had lied to me about when my results had been sent to me.

It was necessary for me to reschedule my 2nd appointment and it took me approximately 4 phone calls to speak to the right person to get a new appointment, as apparently all rescheduled appointments need to be checked with the nurse beforehand, so I had to keep taking phonecalls in work.
2 Stars
14 May 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you found the staff in A&E to be kind and caring. Your kind comments will be passed on to the staff in the department. We hope that you are feeling better and that you are making a good recovery from the burn you received treatment for in A&E.

03 May 12
Review for Northwick Park Hospital
anonymous
NHS Choices
A painful experience was at least as comfortable as possible thanks to the staff
I had burnt myself quite badly and attended the A&E department, while the lady at the front desk was taking my details, there was a paramedic behind her, he saw how much pain i was in, gave me a comforting smile and said to the lady he was going to get me something to put on it while i waited. Its the tiny things that really make a difference to a difficult situation. It made me feel genuinely cared for as oppose to just another number.
I had to wait about an hour and a half to be seen but when i eventually was, the nurse actually revealed that she was meant to be on her break but she understands I've been waiting a long time with a burn wound and so was going to sort me out and then take the remainder of her break. She went the extra mile for me.
The toilet facilities could have been a bit cleaner!
The wait time is not something i believe the staff there can have a lot of control over, it depends on many factors, however the service the patients receive i believe they can have total control of and i feel they gave me brilliant service and did everything they could to make me more comfortable while i had to wait. Thoroughly impressed.
Please pass on my feedback and thanks to the team.
5 Stars
03 May 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you were happy with the care that you received. Your kind comments will be passed on to the staff in the areas concerned. We hope that you make a speedy recovery from your injury.

17 Apr 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Urgent Care Centre - very good care
I was treated in the Urgent Care Centre by a nurse practioner. Very happy with how they went about diagnosing and treating me. Even though I ended up in a plaster cast, I couldn't have asked for better care. Both he and the X-Ray team dealt with me as quickly as they could. My initial wait to be seen of just over an hour was not long at all considering I just tturned up. Very good.
5 Stars
17 Apr 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that the telephone in the A&E department was not answered in a prompt manner. Your feedback will be passed to the A&E management team so that they can take appropriate action.

22 Mar 12
Review for Northwick Park Hospital
anonymous
NHS Choices
extremely poor
My mother who is 92,had a fall and was admitted to A & E at Northwick Park Hospital,on 20th March, I phoned the operator who put me through to the A & E department,30 minutes later,I was still waiting for somebody to answer the telephone. This is a totally unacceptable level of service,their can be no justification for this poor service.

Relatives have the right to expect that their calls,at such a stressful time are answered in a timely manner. Senior management at the hospital need to investigate this,but in reality ,I doubt anybody cares.
1 Stars
20 Mar 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your kind comments. They will be passed to the staff in the service concerned.

19 Mar 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your kind comments. They will be passed to the staff in the areas concerned.

19 Mar 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Very impressed
I was admitted to Gaskill Ward through A&E.Staff were highly professional and motivated.
Our bay was regularly cleaned and domestic staff were careful to clean all areas.
Food was adequateand nicely presented with soup and sandwich at lunchtime and a cooked evening meal. There is also a multi ethnicity menu for the religiously observant.
Don't order the veggie-burger.
5 Stars
16 Mar 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Very quick on diagnosing and treating my condition.
I was treated with the utmost respect, at a time that I was extremely concerned with my diagnosis.
The staff were friendly, efficient and extremely knowledgeable.
I was given thorough instructions with regards to going home.
4 Stars
11 Mar 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you were dissatisfied with your care within the Maxillofacial and Oral Surgery Unit. Your feedback will be passed on to the relevant management team for their information and action.

15 Feb 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Total lack of care all round.
I was referred to NPH with a decayed wisdom tooth. I waited two months (in great pain) for a consultation with the Maxillofacial and Oral Surgery Unit. I then waited for 30 minutes beyond my appointmnet time. I was called to the doctor who asked if I had had an X-ray done. I hadn't, so I was sent back to the waiting room for another 10 minutes. The radiologist was brusque, to the point of rudeness. Then I was sent back to the waiting room. When I saw the doctor again, he said that my op would be in 4-6 weeks. I mentioned this to the receptionist, who smiled and made no comment. Having not received a letter from the hospital after several days. I phoned the waiting list number. This was permanently on ansaphone and no-one responded to my message, so I phoned the PALS. They said that, in fact the estimated date for my operation was 11 weeks from the date of the consultation. So I went private.
Waiting times - all round.
Communication between staff.
Radiologist's unkind and condescending manner.
They managed to get my title and middle name wrong on the appointment letter!
1 Stars
15 Feb 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback Your kind comments will be passed to the area concerned.

13 Feb 12
Review for Northwick Park Hospital
anonymous
NHS Choices
excellent well understood service.
I visited the Haematology department in December
I visited the haematology department in December 2011 as well as in January and February 2012 and saw two different consultants. both consultants spoke to me in plain English and were concise in explaining the problem found. i was put at ease by their manner, nothing could have been better.
5 Stars
13 Feb 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your concerns about the attitude of some the midwives who cared for your wife and also to hear that communication with you and your wife was poor. Your comments will be passed on to the Head of Midwifery so that she can take appropriate action.

13 Feb 12
Review for Northwick Park Hospital
anonymous
NHS Choices
Not so pleasent!
I liked the care and attention of some ot the mid-wifes.
- The staff can work a bit better in terms of informing the patients about what they plan to do next.

- Some of the mid-wife?s very extremely rude and one in particular made my wife cry. bearing in mind she is a new mom, I am extremely dis-satisfied with the kind of respect they have shown. I was amazed how we can be treated like that but had to keep quite as my wife has to stay a couple of nights at the hospital..

- Respect the feelings of the Patients and keep them well informed of what is happening.
.
I would add more comments once we have a bit more time,
3 Stars
09 Feb 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you were generally happy with the care and attention that you received at the Trust. Your kind comments and your feedback in relation to areas where your care could have been improved will be passed to the management team for the area concerned.

18 Jan 12
Review for Northwick Park Hospital
anonymous
NHS Choices
I was very well treated and cared for during my stay at Northwick Park
I was admitted to the hospital through A & E and was in a lot of pain. The orthopaedic staff working in A & E were efficient and caring towards me and the Senior Sister I judged to be an outstanding nurse. They were so kind towards me, as they expertly did her job.

The Infectious Diseases and Acute Medicine Consultant, is an excellent doctor. They are extremely knowledgeable in their area and has a very good bedside manner. I have susequently heard that another former patient of theirs was as impressed as was I.

I was well treated and looked after by the staff on the ward where I was and have criticism for only one nurse who has "a chip on their shoulder." This is unfortunate, as they are a good nurse.

The ward cleaner did a good job and was pleasant to patients, as was the tea lady.
More care with admin. The name and address of my GP were not correctly recorded: the wrong GP and the wrong address. This meant that after I was discharged, I had to visit my GP's surgery and ask for district nurse visits to be set up. Normally, this would be done prior to the patient being discharged.
5 Stars
16 Jan 12
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. Your kind comments will be passed to the staff in the area concerned

21 Dec 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. Your kind comments will be passed to the staff in the area concerned

21 Dec 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Impressive and absolutely fantastic service, thank you.
The friendliness of all the staff
The fast turnaround from GP referral to initial consultation and test was superb. The care and attention I received both from the cardiac nurse during the consultation and the doctors conducting the test put me at ease and made the experience as comfortable as possible. I am extremely grateful.
5 Stars
21 Dec 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Great information sharing
I am an Occupational Therapist from out your area, trying to refer a patient who has recently moved to South Harrow. Trying to arrange folow up for patients is normally a very time consuming and frustrating experience. On this occassion I spoke to someone in the Occupational Therapy Department (foolishly I did not note her name), she gave me options for contacts, which I have been able to refer to.
It was really refreshing to talk to a colleague who was helpful and friendly, with details to hand and then to be given the details of another team who were equally so - thank you folks!

15 Dec 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your kind comments and helpful suggestions. These will be passed on to the management team for Ear, Nose & Throat Services, as will your request for the Nurse Practitioner in Clinic 10 to be nominated for an excellence award.

14 Nov 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that your experiences when your father died at the Trust caused you such distress and left you traumatised. We would be keen to investigate this further, and if you would like us to do so, please can you write to the Chief Executive at the following address ? Northwick Park Hospital, Watford Road, Harrow Middlesex, HA1 3 UJ or call the Patient Relations Team on 020 8869 2026.

14 Nov 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Thank you!
Our mother has almost no hearing left, but thanks to the nurse practitioner's patient care and gentle touch she can still communicate. He always goes out of his way to help Mum in any way he can. Today, by carefully removing deposit and wax, he restored some of her hearing after 5 months of total deafness!! You cannot put a price on that. We are all sooooo grateful to him and the team in Clinic 10.
If you are treating the hard of hearing may I suggest either a white board with the patient's name or an illuminated board. Doctors and nurses often call out names in a soft voice. Our mother always has to be accompanied otherwise she would sit all day in the waiting area and never hear her name, since she is totally deaf.
I tried to nominate the nurse practitioner in Clinic 10 for an excellence award but there was a problem with your site. I would still like to do this. How do I go about it?
4 Stars
07 Nov 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you were treated in a rude manner when you called the Trust. Your feedback will be passed on to the relevant manager for action.

02 Nov 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Rude
I called to make enquiries about my private medical insurance and if i could register at this hospital but i spoke to an extremely rude person. That promptly hung up without even acknowledging my 'thank you' after all their obvious rudeness.They answered the phone at about 5.25PM 1.11.2011.
Health workers are supposed to be compassionate not rude and uncaring.
People do not just call hospitals for fun, do they?
I really hope they get cautioned! I can only imagine how they treat vulnerable patients.

01 Nov 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:

We would like to offer you and your family our condolences on your loss, and would like to thank you for taking the time to post feedback at what must be a very sad and difficult time. Your kind comments are much appreciated.

26 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Very good!
My father died of cancer in Northwick Park Hospital in June 2011, all of the staff were exceptional. So kind and caring, enabling him to die with the dignity that he would have wanted.

Our family will always be grateful.
5 Stars
26 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you found the nursing staff to be uncaring and lacking in empathy. Your feedback will be passed to the manager for the area concerned so that they can take appropriate action.

26 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that your partner received good care in the A&E Department. Your kind comments will be passed on to the staff in this area.

26 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Nurses need to be more empathetic and show some care.
Doctors were very empathetic and gave clear information.
Rude nursing staff; arrogant and snide. There was one in particular that kept glaring, snapping, and not caring. All we wanted was a bit of empathy, which we didn't receive.
3 Stars
25 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
All in all, I would say that the experience was as good as it could have been.
I visited Accident and Emergency with my partner. Although there was a waiting time of 2 hours (to be expected), we were seen well before this. The first doctor who saw him was extremely thorough and professional. He was recommended for blood tests to be on the safe side - we were advised the wait would be 1.5 hours as they were busy, but only had to wait 1. When seen by the second doctor, he was also extremely thorough, and where he was unsure, he asked advise from another more experienced professional.

All in all, I was impressed by the attitude of the staff working in a busy A&E department.
4 Stars
25 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were extremely sorry to learn of the issues raised in your email, which will be passed on to the appropriate manager to be looked into so that appropriate action can be taken. However, we would like to investigate the incidents you have described formally and would ask that you contact the Trust either in writing to The Chief Executive, Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ, on the telephone to the Patient Relations Department (telephone number 020 8869 2026) or via email to Trust nwlh-tr.Trust@nhs.net

20 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were extremely sorry to learn of the issues raised in your email, which will be passed on to the appropriate manager to be looked into so that appropriate action can be taken. However, we would like to investigate the incidents you have described formally and would ask that you contact the Trust either in writing to The Chief Executive, Northwick Park Hospital, Watford Road, Harrow, HA1 3UJ, on the telephone to the Patient Relations Department (telephone number 020 8869 2026) or via email to Trust nwlh-tr.Trust@nhs.net

20 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Postscript to "A very traumatic experience"
Further to my last posting ("A very traumatic experience") - I should have explained that the three days of the child being given oral liquid sedation (prior to possible MRI scans) all took place within a period of one week. It is now one week since the third failed MRI scan attempt and the ward has made no contact regarding a repeat scan. The child was forcefully administered with three types of medication orally on each occasion of sedating her and although they have asked for the names of the medicines, the dosages and quantities administered, the ward has failed to provide these details.

20 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
A very traumatic experience.
Our initial contact was with Children's A&E, where our granddaughter was treated reasonably well and without too much delay. However when they took a blood sample they failed to take enough for for tests to be done properly.
Our granddaughter (a toddler) needed MRI scans so was admitted to Jack's Place, the children's ward. Her management there was appalling. We were given minimal information. They attempted to get her to sleep on three separate days, force-feeding her sedatives while she was screaming and vomiting. On one occasion the doctor dropped the syringe on to the floor, but she still continued to use it to force sedative into the child without cleaning it. On the first day they failed to get her to sleep. On the second day she eventually slept and had her MRI scans, but these were unsatisfactory and we were asked to bring her back for a follow-up session. On that occasion they were late sedating her, and when she eventually went to sleep it took so long for a porter to turn up and then a doctor that she had been asleep for a whole hour before she reached the scanner, by which time she was wide awake again. No coordination. We didn't take her back for a repeat performance since she now appears to have developed a phobia of medical procedures and health service staff.
3 Stars
20 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you were impressed with the reception staff in A&E but were sorry to learn that the doctor who saw you was patronising. Your feedback will be passed on to the manager for this area so that the issues you have raised can be looked into and appropriate action taken.

14 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:

We were sorry to learn of your experiences when you brought your nephew to hospital, and to hear that there was no facility to comment on services or advice on how to raise your concerns. Your feedback will be passed on to the manager for this area and so that the issues you have raised can be looked into and appropriate action taken.

14 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your experiences within the Maternity Department. Your feedback will be passed on to the manager for this area and to the Head of Midwifery so that the issues you have raised can be looked into and appropriate action taken.

14 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
The patient was treated well.
Clean, calm environment.
Patronising attitude of a doctor in A&E. When asked a civil question, I would normally expect a civil answer from a professional.
Overall, previously I have no complaints at all with Northwick Park Hospital. Very impressed with reception staff attitude in A&E.
3 Stars
13 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
worse in the world some one need to go under cover to expose this
I took my nephew after he had heavy diarrhoea to A & E about 9/10/2011, 2:30 AM in children ward no doctor was available at all, nurse said it would be about 2h 30min!! and what shocked me in children ward some one vomited and left it there no cleaner!! so I mentioned nurse, she said ok I will call domestic, any way we waited in this horrible ward for 2 hours no cleaner came to clean, I mentioned this again to nurse still no cleaner!!!!
After waiting for 3 hours we been told no doctor is available in this ward and will have to wait another 3 hours !!!!

I then went to look for comment box none available! receptionist made comment her self this is worse hospital therefore they removed the comment box instead put big sign everywhere threatening to no camera allowed so this criminal activity can carryon!!!!

I lost word how and why this can happen front of many eyes? what local authorities doing? what local MPs roll ?many questions??? I am glad I don?t live in this area.

This is nothing but total moral and ethic failure and how low and sad it is
dont know what to say as far as i can see whole of board need to change
one of the lowest standard i have seen i been almost round the world and this is worse than and 3rd world contry so you know what need to improve!!!

place comment box like all other good hopsital have, dispay detail address where to complain
this is far more important than threatning notice of no camera notice

have workshop training about medical moral lessions.
place comment box so please can comment also place notice with complaint address
1 Stars
12 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
The worst I have ever experience.
I was never treated at this hospital, thank god, but my father died there & as a Senior Health Care Asst with Marie Curie Cancer Care, i have never whitnessed such rude & unhelpful bunch of nurses, if they can call themselves Nurses, my experience was so traumatising that to this day i cry everytime i see the name Northwick Park Hosp or here it, i still get very distraught at the throught of what occurred.

12 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
great ambulance staff, great labour ward staff, poor Florence ward management.
we had our baby on the 2nd October at this hospital.

- The labour ward staff were friendly but clearly understaffed for the volume of deliveries they undertake here.
Florence ward was absolutely awful.
- badly maintained rooms, and filthy windows/frames. it doesnt paint a good image of cleanliness when the rooms looks so dated.

- staff practically never visited us to see how we were doing (esp as we are first time parents, this is all daunting when baby cries and we couldn't see why).

- we were supposed to be seen by the paediatrician on the 2nd (we were in Florence ward from 1pm on the 2nd) but that never happened, they only got round to us at 12pm on the 3rd, and at 1pm we were told that we could be discharged. the midwife said she'd come back shortly with the papers to sign and get us out of there. at 8pm we were still waiting for her, and none of the staff could ever locate her. just after 8pm she turned up, and finally someone looked at our yellow notes only to discover that we'd not been given the TB shot despite it being requested. she refused to give it as she didn't want to waste the whole phial just for us, so told us we'd have to either stay another day, or sign a disclaimer saying we were aware of the risks but didn't want it! we were put in a corner, as I knew if we stayed another day,it would drag on possibly to 8pm again or leave without the vaccine. in the end we told them we wanted to go home and signed the waiver.
This was 100% avoidable if someone would have just read the notes at least once during the day. There's just no continuity of care here at all. Being a busy day or not, doesn't justify leaving someone alone in the room for 7 hours only to discover you forgot a simple routine jab and then refuse to give it as you'd have to waste the phial afterwards.
The majority of the staff were fine, but there needs to be serious improvements in patient care
- i'd say if you're stuck coming here, keep pressuring them to look at your notes and give reasons why you cant go home. Keep asking, as many times as possible, what is left to do and what jabs are left, as it just appears to be sloppy management that keeps people going home when they can.

- guidance on the phone is sub par and ended up requiring us to get an emergency ambulance to get there in time to give birth. we only just made it before my wife delivered. why? on the phone they said not to come in until the contractions are 3 minutes apart (yet in ante natal they said to get to the hospital at the latest when you're 5 mins apart). as a result of this by the time my wife was 3 minutes apart, she had uncontrollable urges to push at which time the receptionist told us to call an ambulance quickly. within 10 mins of getting to the hospital we had our baby.
3 Stars
04 Oct 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the concern caused to you by your experiences at the Trust. Your comments will be passed onto the management team for the area concerned for action. If you would like us to formally investigate the issues you have raised, please write to the Patient Relations Office, Northwick Park Hospital, Harrow, Middlesex, HA3 9LY, or email us at Trust nwlh-tr.Trust@nhs.net

16 Sep 11
Review for Northwick Park Hospital
anonymous
NHS Choices
The worst level of care i have ever recieved on a hospital visit. Never again.
Waiting within the normal length of time (5 hours)
2 nurses delivered an excellent level of care.
To summarise:
1. A&E Reception we're away from the desk every 20 minutes having "breaks"

2. When arriving at A&E the receptionists response (after several minutes waiting for her) was "what do you want?". I would have thought this was pretty self explanatory.

3. After a couple of hours i saw a practice nurse, was difficult to understand. Both my date of birth and surname were spealt wrong and had to be corrected twice. The nurse also proceeded to write on my notes for the doctor that i was due to have a hystorectomy not a laparoscapy.

4. When being fitted with a drip, both nurses in the room proceeded to speak amongst themselves.

5. At 8am was woken abruptly (had not had any sleep since the day before) because my blood pressure was low and they wanted me to eat something. Fair enough, except the nurse and tea lady who insisted i eat something never returned again and i was carted off to another ward.

6. After scan was told to wait in the waiting room and the nurse would come and tell me the results. This never happened.

7. Was told to stay the night again. So at 9pm to my suprise there we're nurses talking loudly and singing in the corridor, singing!
8. Abruptly woken by the nurses who wanted to take my blood pressure and told "wake up" "get up!".

9. Within the next couple of hours the doctor came and confronted me on being away from my bed. I had gone to call my mother "in order to respect the hospital's policies on mobile phones" (despite the fact they''re more than happy to charge you to use a bed side phone)

The doctor then proceeded to examine me and when i removed her hand because the pain was intense when she went to feel, she replied "stop moving my hand, how do expect to be treated if you won't let me assess you". This was my immediate reaction, and like any other patient i would like to work with doctor in order to be treated. But when you're in pain you react involuntary. The Doctor then asked a nurse to "hold my hands down"

I am use to overall an excellent NHS service. This was not.
2 Stars
14 Sep 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your comments. We were pleased to learn that you have found the consultant and the nurses to be wonderful. This feedback and your comments in relation to the postponement of your husband's appointments will be passed on to the Manager for Urology. If you wish to discuss your concerns further, please call the Patient Relations Team on 0208 869 2026, who will be happy to help you.

23 Aug 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Whilst care is good, the length of wait is worrying.
My husband has prostate cancer and the consultant and nurses are wonderful. A prostate biopsy was carried out efficiently and quickly.
Enter comments He has had his next clinic appointment, and therefore surgery to remove the growth, postponed twice, from the end of July to mid-August, and now to mid-September. We are concerned that such delay allows time for the cancer to grow.
5 Stars
23 Aug 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. This will be passed onto the staff in the areas concerned.

22 Aug 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Overall I feel I was helped through a daunting op & looked after very well.
1) The surgical team were excellent. I was kept well informed about my op &after care and saw them everyday.
2) The nursing care was excellent. All the nurses and porters were cheerful and hardworking.
3) Recovery unit staff were also excellent.
4) The new gluten free menu was much better and more varied than the previous menu when I was in hospital in Jan & April.
5) Eliot ward was very clean, newly refurbished - a bright & pleasant place.
They need to fix the windows in Eliot ward so they open & close properly.
5 Stars
18 Aug 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. This will be passed to the management teams in the areas concerned. We would like to assure you that patient care is our key priority, and that we are committed to ensuring that patients receive high quality care from staff who are polite and professional. We take our patients experiences very seriously and we are continually striving to make improvements. This would not be possible without feedback such as yours.

19 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Mixed experience - Customer Service and People skills needs to be addressed.
The staff in A&E worked well with the limited resources they have been given, It has become a hospital all about hitting targets and not about care for people.

The staff have to work extra hard with the so called new tools that in fact do not work as well as the tool that have in place for 20 years - not my words, but what the staff in and A&E told me.

Then you move to the ward and you find some staff just not pulling their weight and one or two nurse working hard and very tired -
All ward staff and some nurses need to be given basic customer service training/ or people skills.

You can also have some consultants working over the weekend as you keep people in and take up valuable bed space just until Monday then a consultant dischages them, think of the beds the time and money you would save by having some consultants/doctors working the weekend.

Its easy, split them into 7 day rota's - about time the trust started to use its brain and back to the old ethics of caring for people not all about targets -

Also i find that you need to explain clearly and spend time in the first instance, I have had to bring my dad in approx 6 times in 3 months via A&E.
Please ensure people are treated by people and staff that are not able to do this should look for another profession.

I will say not all members are rude, but its a shame the few that let the team down.

Also weekend parking charges are so so not on, and you are increasing them on top - Families are under a lot of pressure with finances and at a time when visiting you expect them to pay to park as well - again look at your self and think - i would like to see how you get invoiced from the company that manages the parking and how much revenue you get - do it add up?
3 Stars
18 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your kind comments. We will ensure that they are passed on to the staff in the Maternity Department.

08 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent service
I was at maternity and have had 3 children delivered at this hospital in 2007,2009 and June 2010. Midwives did excellent job god bless you all as you continue to do good to others.
Nothing
5 Stars
08 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the problems that you experienced with your care at the Trust, and your feedback will be passed on to the A&E management team for information and action. If you would like to raise your concerns formally you can do so by writing to Ms Fiona Wise, Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ, or via email to nwlh-tr.Trust@nhs.net

08 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Horrible and painful
Treatment after being admitted was fine
A&E staff and the staff in the observation unit are rude and in desperate need of communication skills training. They were rude and at times gave you explanation that make you question their fitness to parctice. Waited for 2 hours before somebody even did observations and decided it was that my condition was major and requires urgent treatment.
I had a relatively simple condition which if treated in time could have saved NHS money. I presented 2 times. On first occassion I had temp of 39 and could barely sit. the registrar in A&E implied that I was dramatising and together the staff literally pushed me out. I went back a day later in a worse state with persistent temp and low BP in sepsis. I wonder how the registrar did not even give me benefit of doubt with persistent unexplained source of temp and had the courage to discharge me!
2 Stars
07 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We would like to congratulate you on the birth of your daughter, Malika, and were pleased to learn that you were so well cared for by the staff within the Maternity Unit. Your kind comments have been passed on to the staff concerned.

05 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We would like to congratulate you on the birth of your daughter, and were pleased to learn that you were so well cared for by the staff within the Maternity Unit. Your kind comments have been passed on to the staff concerned.

05 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Professional person centered care. Well done Labour Ward and thank you.
I gave birth to my daughter on the 22nd of June on the ground floor Labour Ward. From the beginning through the recovery after C section I was treated with care, professionalism and dignity. The midwifes, doctors and auxiliary staff were all respectful and kind.
5 Stars
04 Jul 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent ...well done to all!
I have been with my baby girl Malika almost 1 week at the hospital on level 6 Maternity and every day we had great, caring people around us.All midwifes,nurses,doctors take care of us ...i felt like princes.They care about my little baby but about me as well,checking on us ,asking questions and try explain every step of what they are doing-excellent!! This is so amazing that somebody can care about patient in such a nice way ....and in the same time have time to do them job and take care of others patients like me and my baby:)
Also i have to mansion food section.I was eating every day,and every day the food was great...just love it.Also service was pleasant and always with smile what make you enjoyed food even more.
Was impress with the level of cleaning as well...few times a day there was somebody to clean something....the ladys were very kind as well and always asking before they did anything if i m fine with it.
There is so many people would like to say thank you from me and my husband for taking care of us but the most my baby malika...she the happiest baby now:)

Kind regards
Magorzata
5 Stars
27 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:

We would like to congratulate you and your husband on the birth of your daughter, and were pleased to learn that you were so happy with the care that you received within the Maternity department. Your kind comments will be passed on to the staff in this area.

20 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you were so happy with the care that you received within the A&E department. Your kind comments will be passed on to the staff in this area. We hope that you are now feeling better and recovering from your illness.

20 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Great job everybody and thank you.
On 18th me and my husband had our beautiful baby girl in The North Hospital NHS Trust, that was the most pleasant time i ever had in the institution like that.All staff...doctors,midwifes ...nurses where very kind and helpful .Was very impress with the atmosphere over there , communication between the staff ...simply amazing team work particular during my forceps delivery. All the team make me feel safe and like a part o family....my husband felt the same.
What ever decision they made about our baby or me they discuss with us.
Huge thank you to all who was involved in our baby delivery and for all support.
5 Stars
19 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent service carried out by hardworking and diligent staff.
I attended A&E on Friday morning with rash/infection.
I was seen by the triage nurse and was then seen in A&E minor and Major then transferred to Dickens Ward.
I was informed at all times of what was occurring etc and all the Nurses & Doctors that I saw on A&E & Dickens Ward could not have been more helpful or professional.
I would just like to take this opportunity too thank them all for their consideration and care.
Prior to my discharge a male nurse went out of his way to obtain a sandwich at about 10.00pm for me to avoid a risk of any potential hypo.
Nothing
Although understandable, patient/relatives naturally expect to be the main focus of treatment.
I feel that there has to be a level of consideration given to all staff.
The hospital environment /situation is constantly changing based on the patients? severity and it is not always possible to accommodate/adhere to previously agreed timelines.
5 Stars
19 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the problems that your father and his family are experiencing with his care. We would like to assist you and to gain further information from you. However, we are unfortunately not able to contact you as feedback placed on NHS Choices is anonymous, and we are not provided with contact details for members of the public who leave feedback for us. We would therefore appreciate it if you could contact the Patient Relations Team on 0208 869 2026 so that we take further information from you and assist you.

09 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Appalling
One doctor who we saw in A&E on Saturday was helpful.
Our experience of this hospital over the last few days has left us frustrated, upset, confused and worried about future treatment at the hospital. On Saturday I had to take my dad to A&E due to severe pain caused by a hernia. It was so bad that myself and my mum had to carry him to the car. The doctor who we saw was pleasant. He informed us that it wasn't bad enough for him to do anything but to come back if the pain continued. On Monday the pain was so bad that my dad contacted our GP who advised him that he should return to the hospital if the pain lasted longer than 5 minutes. That evening we returned to the hospital. We were seen by a GP who was very patronizing about the pain. He wanted to send my dad home but soon changed his mind upon examination. My dad was then taken to a bed to wait for another doctor. We waited over two hours. When the doctor arrived she took a good history and performed a thorough examination. She informed us that she was concerned about the hernia and felt that an operation should be performed sooner rather than later. She spoke to a collegue who booked my dad in for an emergency operation the next day. When my dad arrived the next day a doctor rudely told my dad that the operation was not urgent and would not be performed. We had to fight for a second option. The next doctor said that they would operate the next day and sent my dad home. Once at home we got a call to say that the operation would be performed either Thursday or Friday next week. Every doctor my dad saw seemed to tell us something different. It feels like no-one has taken us seriously. So far we have not been informed us yet as to exactly which day the operation wll take place on, my dad is in pain and is extremly upset by the whole episoide. No-one wants an operation and my dad certainly would not go to A&E without a good reason. All we wat is some help. Doctors should treat people with respect and not like a piece of dirty on the bottom of their shoe.
We would be happy for the hospital to contact us regarding our complaint.
1 Stars
08 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you were happy with your care. Your kind comments will be passed on to the staff concerned. We hope that you make a speedy recovery from your broken wrist.

06 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
could not be faulted
I was brought in from Wembley to A&E minor injuries last Saturday evening for a broken wrist. The staff were fantastic, and so were the ambulance crew and para-medics.
5 Stars
02 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you have been happy with the care that you received from your consultant, but were sorry to learn of the problems that you have experienced with booking your required follow up appointment. We will ensure that your comments are passed to the Outpatient Manager. In the meantime, if you require any assistance with booking your appointment, please call the Patient Relations Team on 020 8869 2026, who will be happy to help you.

02 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Consultant brilliant, booking system terrible!
Consultant has always been and is brilliant (I just transferred to NHS and have had 2 appointments here). Have known him for the past two years and I have been looked after brilliantly. During the clinic when there were a few doctors on duty, another doctor took my file and my surgeon came out and stated that he wanted to take it, as he knew me. The nurse in that department is acquainted with me as well now and is a very pleasant lady - making the effort to chat and not just turn her nose up like a lot of other staff do. The hospital, although a bit old, is wonderful. The main reception staff are very friendly and the private unit facility is brilliant - the care is another story, but as I say, the facility is exceptional. Thumbs up to my consultant surgeon, I've had my freedom and my life given back to me!
I didn't get my next appointment. My surgeon had written on the sheet to see me in three weeks, and on taking the form to reception they said they would post me the appointment.

From previous experience, when they say this it means you have to chase up the secretaries yourself to get an appointment over the phone (notification letter comes a week after this appt has been and gone). Thankfully I had phoned, or I would have had no appointment and may have even got a DNA because I had not been informed on time. Of course, I would only have got DNA if someone had actually bothered to arrange an appointment.

However, this time, no appointment was made. The week before my appointment (meant to be Tues 31st May), I phoned the secretary and left messages every day. She did not answer the phones and when I called the appointments line, they were unhelpful and told me, "if you've been dealing with the secretary there's nothing I can do about it" very rudely, as you can imagine. To top it off, I didn't have an appointment booked although "it's with the service managers to book one in three weeks" - that was 3 weeks from the beginning of May, and a month later it's still not done! I must have made about 30+ phonecalls to schedule this one appointment which did not require anything special - just needed to book it. But no, this never happened and to date I have no received a call back. I understand that people may be on leave for whatever reason, but this could easily have been done on the day of my last appointment, or done by someone else. If the appointment system fails when one secretary is away, I don't want to think about the future of the NHS!
Will not be returning to Northwick Park for OPD appointments in future if it takes this much hassle to even get an appointment booked. Nobody seems willing to help or do anything out of their job requirement to help.
4 Stars
01 Jun 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the difficulty that you have experienced with booking your antenatal care. If you contact the Patient Relations Team on 020 8869 2026, they will be able to help you to arrange your care.

31 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
A very unhelpful and bad experience
I m 8 weeks pregnant n my gp had sent a request to Northwick Park to get me registered. It has been more than a week n I havent received any calls from the hospital. Normally they shoul contact the patient within 48 hours. Now I m really scared if this is the right place with right professional service to deliver my baby or not. This is the second time I am having a bad experience. My first experience was with the early pregnancy scan unti where the hospital delayed my appointment and made excuses of not receiving any faxes from my GP. I had to get my GP send another fax.

31 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you found a receptionist in the Maternity Department to be rude and unhelpful. We will ensure that your feedback is passed on to the manager for this area so that they can take appropriate action.

25 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that your orthopaedic care was so good, and we hope that you are making a good recovery from your injuries. We will ensure that your kind comments are passed on to the orthopaedic department. Thank you for your feedback in relation to your clinic appointments. This will be passed on to the manager for the outpatient department for information and action.

23 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
not satisfactory
First time I rang the early pregnancy scan unit for appointment the clinical clerk was extremely rude to me. She did not provide me with an appointment but was not even helpful with guidance where I was trying to explain her that I am bleeding during my 6 week and I could be miscarrying and I need an appointment asap....but she hardly cared...she said every patient is important and that this is not the way we work...you cant get an appointment immediately and I was given an appointment after 2 days.
4 Stars
21 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
I felt in good hands throughout.
I was transferred to Northwick Park from Heartlands Hospital Birmingham after a car crash, and I?m very glad that I was. I was in Heartlands for a week, during which time I never saw the same consultant twice. No one spoke to me directly to tell me what was going on, the only way I had any idea what was happening was from what I could catch and understand from what the consultants where saying to the students they brought round with them. I got to Northwick Park on a Friday night so was made comfortable over the weekend until I saw the consultant, Monday morning, he was excellent, he explained exactly what was happening, where we were up to in terms of swelling and bleeding etc. and what needed to happen before they could operate. He filled me with confidence from the outset. His surgery day at Northwick Park was on Tuesday so I was incredibly lucky to be able to go to surgery the day after first seeing him. Unfortunately they were not able to do the full surgery at that time, but they were able to relocate and pin the bones to make things more comfortable and allow the swelling to start to reduce to enable completing the open fixation later. I was back on the ward that afternoon and my wife was telephoned to let her know how it had gone, I was out and she could come visit (and I think my parents might even have been called too). I was discharged the following evening. When I was able to have my surgery I was admitted on the Monday and went for surgery on Tuesday. The Consultant and his SHO came to see me Monday night, even though I?d seen him that morning in fracture clinic. And I saw his SHO again Tuesday morning before going down to OR. I was actually quite nervous so it meant a lot to see them, I really felt in safe hands. Throughout the ward nurses and orthopaedic doctors, were amazing; informative, friendly and supportive.
I went back to visit fracture clinic a few times for evaluation until the swelling had gone down sufficiently to operate. And have obviously been there many times since for follow up appointments. This was probably the worst part of the whole process. My experience was not terrible but sometimes waits are very long, 3 or 4 hours, and communication is nonexistent.
There are a number of clinics that run out of the same sort of area in the hospital, and patients generally need to pass these clinics to get to the reception to check in and be told where they are supposed to be going. So most patients stop to ask the nurses running the clinics where they need to go, this is obviously pretty annoying for the nurses, they spend their whole time repeatedly telling people to go to the reception. Consequently, I think, they don?t seem to want to say anything else to patients and generally try to ignore them as best as possible. But if no Drs are in yet, or some are away and so clinic is running slowly or whatever just tell people, it?s a lot easier to wait for an hour if you know you are going to wait for an hour rather than are expecting to be seen any minute.
4 Stars
20 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you were so happy with the care that you received at the Trust. Your kind comments will be passed on to the staff concerned. We hope that you are now feeling better and recovering from your procedure.

09 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent A & E, nursing staff, urological teans, cleanliness, food.
I first attended A & E late on a Friday night (with kidney pain), was dealt with courteously and efficiently, and after horrendous blood tests, was told that someone would phone me to arrange a CT scan on the Monday or Tuesday next. 10-o'-clock Monday, I got the call to come in any time for a scan. Iwaited around in A & E during the day for repeated blood tests, and at 6.30 pm, was admitted.

The same-sex ward was absolutely spotless. The nurses were lovely, and those in charge knew exactly what they were doing. Even the food was yummy! with copious tea or coffee.

On Thursday afternoon, I went down for a relatively light op to remove two stones. Friday afternoon, after successfully peeing, I was discharged.

The urological teams clearly made the right decisions, and all in all, this was almost a pleasant experience.

I have heard differing reports about this hospital. But - I speak as I find. And, in my experience, everything was just plain excellent.

Well done Northwick Park!
Nothing.
5 Stars
07 May 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your concerns about the care that your brother-in-law is receiving at the Trust. We would be happy to take immediate action to assist you if you call the Patient Relations Office on 020 8869 2026. We would also be happy to undertake a formal investigation into the issues raised, and if you feel that this is something that you would wish us to do, please write and provide further details to Ms Fiona Wise, Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA3 9LY, or via email to nwlh-tr.Trust@nhs.net.

26 Apr 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Very bad nursing, and total lack of communication
Apparently the food is good...
Communication between ward staff, doctors and patients
My Brother in law is 91 years old, totally disabled, and in a barrier nursed ward. He needs help with such basic items as positioning a urine bottle, as he has severe gout in his hands.. Consequently he spills it as no nurses respond to his call within 30 mins of pressing the button. Then he sits in a pool of urine, with a wet gown, for whatever period, in one case over 3 hours. Then just before Easter, he was told the hospital had run out of urine bottles. Then when he wet his gown for the second time in a few hours, he was told there were no clean gowns in the hospital and he had had two clean ones already. Cutbacks???
He wanted to go to bed at 7.30pm, and was told that there was no-one capable of operating a hoist available and that someone would come. He rang me an hour later, and I phoned the ward, and a nurse responded... why the one hour wait?
On occasions the urine pools have been mopped up and the cloths used have been placed in his wash basin. He is in a barrier nursed ward, and the staff do not wear covers over their shoes, so they tread urine soaked dirt out into the main ward. The hospital has a message on their telephone saying they have the vomiting virus, and please observe the barrier cleansing routines. Why dont they? I could fill several pages of the bad nursing care that he is receiving, but this will probably be moderated off the board
I would not recommend anyone to go to this hospital
2 Stars
26 Apr 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the long wait that your partner has experienced in gaining an appointment for a cardiology investigation that he requires. If you or your partner contact the Patient Relations Office on 0208 869 2026, they will endeavour to help you.

18 Apr 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent patient care spoiled by exceedingly long wait for vital further tests
I was accompanying my partner to a cardiac appointment which he had waited for for 2 months. He was kept waiting over an hour, but the appointment with the Consultant was long, and he took enormous amounts of care explaining the next steps to the patient. I was very impressed with his thoroughness and efficiency. He treated us both as intelligent people and explained in detail the technical aspects of what the ECG had shown up. He also dealt very skillfully with a man who was very anxious!
He recommended 2 further tests, neither of which could be done on the day. My partner has just had notification of the tests, and the more significant one, which is a treadmill test with ultrasound, is not until July 13th, which is 6 months after the event which prompted him to get a diagnosis.
This seems to be much too long a wait, as this is a potentially serious condition, which clearly needs a definite diagnosis and treatment. It also leaves my partner in a fair amount of anxiety and confusion about what he should and shouldn't be doing, and whether or not he is able to travel abroad for instance. I think for a potentially high-risk heart ailment this waiting time is totally unacceptable; I feel confident that when the consultant came out to inquire about the appointment, and said he would be away the following week, he had no idea that there would be a wait of this length.
The wait for these tests is unacceptable, and your patients need to be referred elsewhere if necessary. Presumably it would be much more problematic if in the meantime the patient collapses with a heart attack and has to be treated as an emergency?
4 Stars
13 Apr 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you have received such good care at the Trust and to hear that you are feeling so well. Your kind comments will be passed onto the Cardiology department.

21 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
It was wonderful.
I have been a cardiac patient at St. Marks for over 10 years now and have had consultations at the Cardiology Deptt. at Level 9 almost every year as a follow-up to my triple bypass and two angioplasty interventions. Now as I approach my 70th birthday, it is indeed with an awesome feeling of miracle that I am fully active participating in creative writings and enjoyable family celebrations. My wife and I are totally convinced that the brilliant Consultants and the dedicated support teams are to be given the due credit. They have not only proved their professional competence of the highest degree, my Consultants have always showed me that they cared and they shared my visible concerns - being a heart patient since July, 1986- a veteran triple bypass-holder that still worked due to the exceedingly capable drugs-management of my condition, throughout these long years.
I am keeping so fit , even my wife does not dispute that, as to stake a claim as the most relaxed and smiling 70 something. I also believe the huge criss-cross of the side-effects of around 8 drugs is having its own hitherto unknown side-effect of keeping the threat of Alzheimer's at bay . Well ,that's a thought for a new research!. .
My wife and I are most grateful for the human touch we always felt while visiting Northwick/ St.Marks Hospitals and for the quality of life our good doctors there brought our way.
e feel sad that we do not sometime see the bigger picture and tear down that is basically good and helpful. However, the final proof that my Consultants have had huge success with this somewhat garrulous patient is that they have managed to keep me away from them and the hospital over the last 3 years or so. I wish the Hospital all success and I wish all the doctors and others to continue to put their healing touch to all those who come in pain and agony..
4 Stars
18 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn that you felt that the nursing staff and medical staff who were caring for your wife were rude. We take such feedback very seriously and if you write to us with details of the incidents that occurred we would be happy to investigate. You can write to Ms Fiona Wise, Chief Executive at Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ, or via email to nwlh-tr.Trust@nhs.net

17 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
I would never allow any member of my family to go here again, as a result havePI
It appeared clean is the only positive thing I can say.
The Junior Doctors I dealt with was absolutely ignorant and would only give me information about my wife's care under great duress and only then in an extremely rude and ignorant way.

Sadly there were a number of nurses who were also very rude and ignorant but it is fair to say not all.

I would never consider sending a member of my family to this Hospital again nor would recommend anyone to allow anyone they care about to be treated here.
3 Stars
16 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:

Thank you for your feed back in relation to your experiences within the Maternity Department at Northwick Park Hospital. Your comments will be passed on to the manager for this area and to the Head of Midwifery for their information and action.

01 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you had such a positive experience of Maternity Services at the Trust. Your kind comments will be passed on to the staff in the areas concerned.

01 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were pleased to learn that you had such a positive experience when you attended the hospital for surgery. Your kind comments will be passed on to the staff in the area concerned.

01 Mar 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Very mixed feeling about it: some people are great and professional some are not
I gave birth in Northwick Park last year.
The labour ward was clean and had some modern technology.
Day time midwife was very nice.
Some midwives in Postnatal ward were excellent, very friendly and helpful. I got some good advise on breastfeeding.
Had a nice "How to bath a newborn" demonstration.
Meals were fine, a bit small and boring, but it's a hospital, after all.
I didn't feel that I had to leave before I wanted to.
When I was pregnant, I had antenatal care there too and ultrasound stuff were excellent
- had to wait for long while being in labour in a small, hot and stuffy room before taken to the delivery room;
- the day time midwife who was actually really nice, was under a huge stress and was running between rooms, looking after many women at once.
- night time midwife was unfriendly and not helpful, basically ignoring me for most of the time. Didn't care to read my birth plan. They weren't really listening to me too. I was sure I was ready to deliver but they thought I wasn't - as it later appeared I was.
- I was encouraged to stay on my back, on the bed most of the time. Not what antenatal classes say!
- I was offered epidural when I was actually ready to deliver, just because the midwife thought that I was not ready and didn't want to check. It sounded very unsafe.
- After the birth, the midwife left for their break and I was left alone for a long time. They hoped there will be smb else to look after me, but nobody showed up, so at the end they returned to take me to the postnatal. Don't go there without your partner or anyone else to help! You might get very lonely.
- Delivery room, with all its modern techs, did not have a shower. It had a bath and a tap, but having a shower after giving birth would have been very nice.
- I didn't get the private room I paid for, money was returned - still not nice.
- In Postnatal ward, showers were very dirty.
- Night time stuff were very irritable - especially some assistants. Failed to call a midwife when I needed help and just left me to it.
It's all right for NHS care, but could be better. If you go there, insist on the midwife reading your birth plan, take your partner along, and just insist on the things you want to happen. Make yourself heard. Do what you think is right. Prepare well, read on birth, attend antenatal classes - they are very good in NWP. Don't forget your own towels and soup.
3 Stars
25 Feb 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Brilliant
Not sure why their isn't Maternity listed on the services list above but anyway I had excellent care when I attended DAU on the Friday 5th Feb morning following Edgware Birth Centre (where I was booked to have my baby) being too busy.
My BP was up and down all week and I had been in and out of the GP, Edgware and DAU - The Midwife saw us very quicky and they quickly admitted me.
I was induced and had great care on Edith Ward overnight. Then move to delivery Sat afternoon for a great delivery in the suite downstairs and the great postnatal care on Florence ward all the staff were very supportive, helpful and watched over us the whole time. I can't thank them enough.
More midwifes are needed nationally, they have a hard demanding job with two lives in their hands - they are not paid enough.
5 Stars
12 Feb 11
Review for Northwick Park Hospital
anonymous
NHS Choices
excellent
received promptly, kept informed by the surgeon of what he was going to do and what I was to expect ... given specific and clear instruction for the after effects of the surgery.

Surgery was executed promptly and I was allowed to return home.
nothing in my view
5 Stars
11 Feb 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your kind comments. We will ensure that these are passed on to the staff in the areas you mention.

24 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of the problems that you experienced with communication between the Trust and your GP, making an appointment at the Trust and with the administrative support for your appointment when it did eventually go ahead. If you would like to raise these issues formally, which would allow us to investigate the experiences you describe, please write to Ms Fiona Wise, Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3UJ, or via email to nwlh-tr.Trust@nhs.net

24 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent hospital with friendly caring staff, attention to detail and hygiene
My husband was taken to the hospital's A & E from work. He spent several hours there, a day in Dickens Ward and 2 days in Fletcher ward. He was treated with dignity and genuine care by everybody he came into contact with. Due to the nature of his illness he can become ill at any time and in any place. Hence he has seen the treatment of NHS patients in several of London's major hospitals. We have made a joke of rating the hospitals he has been in and we can honestly say that Northwick Park is at the top of our list for attention to detail, thoroughness, friendliness and cleanliness. As the wife of a patient I can also recommend the excellent restaurant.
Your website could include A&E.
5 Stars
21 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Absoutely awful.
Absolutely nothing.
Between my GP and Northwick Park, my care has been a catalogue of errors. The combination of antiquated systems, unhelpful staff and two seperate parts of the NHS that don't seem willing to communicate (my GP and the hospital) have meant that it has taken me 5 months to try to get an appointment and treatment for a chronic condition.
My GP referred me to the hospital in September 2010. The hospital apparently wrote to me in November 2010 to send me an appointment time. My post very often does not arrive (as is the case with many people in London who have communal post boxes). Because I did not reply to the letter that did not reach me, I was automatically referred back to my GP after two weeks (why is OK that it took Northwick Park eight weeks to issue a letter, but I only have two weeks to respond?). Therefore, when I eventually called Northwick Park to ask where my referal had got to and whether I could make an appointment I was rudely told that I had been referred back to my GP and the inflexiblity of the system meant that I once again had to chase vairous people to be referred again.
When I was eventually re-referred, I managed to convince someone in outpatients to make an appointment over the phone and that corresponding by mail was not going to work. I turned up for my appointment, the Doctor did not have my medical notes and knew nothing about me.
This is an absolute shambles - get online booking, get some staff with a positive can-do attitude and make sure you get people's medical notes.
2 Stars
20 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We would like to thank you for your kind comments and hope that your father is now feeling better.

04 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We would like to thank you for your kind comments, which will be passed on to the Rheumatology team.

04 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were sorry to learn of your dissatisfaction with the service and care that you received at the Trust. If you wish to discuss your concerns further please contact the Patient Relations Department on 0208 869 2026, who will be happy to assist you. In the meantime your comments will be passed on to the relevant managers.

04 Jan 11
Review for Northwick Park Hospital
anonymous
NHS Choices
Excellent
My father was suffering from chest pains and the ambulance arrived in less than 5 minutes. The paramedics were friendly and reassuring and made my father feel a lot better. At the hospital he was treated well by all the staff and they offered advice and support.
4 Stars
17 Dec 10
Review for Northwick Park Hospital
anonymous
NHS Choices
Reassuringly well cared for in a warm, welcoming environment.
I have been attending Northwick park rheumatology department for some years now and cannot give the staff, from the clerical to the nursing staff enough praise, they are kind, caring and always cheerful, they make my visits a pleasure, I always feel they are working together to give their patients the best possible care, I have never been treated with anything other than courtesy and respect in all departments, from X-Ray, to haematology all are unfailingly helpful and cheerful.
It might seem incredible having read other comments, I can't believe they are talking about the same hospital, but I can't think of a thing that could be improved, for me, it is perfect.
5 Stars
08 Dec 10
Review for Northwick Park Hospital
anonymous
NHS Choices
One of the worst if not the worst hospital I ever attended.
I had to wait a whole hour for a disabled parking place for my outpatient appointment. and behind me a long queue of disabled drivers was building up.
When long last I managed to park,there were no direction how to find the department I needed,so I was wondering around.
In their wisdom,they decided that some 12 places were sufficient for this large and busy hospital.I wrote to them and asked to let me know on what calculation was their decision based.They did not bother to reply.
Avoid any organisation,hospital or other,which treat people like this.
Northwick Park hasn't got the best reputation in the area,and I tried to put it mildly.It is impossible to get in touch with anybody in charge,giving the impression that the are hiding,perhaps for good reasons.The whole attitude in that hospital is that the patients are for the hospital not the other way round.To my mind it is the CEO's ( one of the hiding executives)responsibility to tackle this mentality .
Asked my GP NEVER to send me to Northwick Park Hospital again.

01 Dec 10
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your feedback. This will be passed on to the relevant managers so that appropriate action can be taken.

30 Nov 10
Review for Northwick Park Hospital
anonymous
NHS Choices
cleanliness leaves a lot to be desired.
The staff at the Walk-in-clinic were fantastic. They had a personable attitude and were friendly. I only had to wait 30 minutes to see both a Nurse and a Doctor.
The cleanliness of the walk-in-centre was awful. In the consultation room where I was being seen, there were a number of urine samples being stored on the sink. The floor was dirty. The blue roll normally used as a barrier between patient and the bed was on the floor. The Nurse picked it up and laid it out - not exactly the most hygienic. The gauze dressing she used to clean my wound had already been opened prior to being used on my wound.
4 Stars
27 Nov 10
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your email. The disabled parking bays that you refer to have been moved to a more appropriate area, and the new location is sign posted as you approach the main entrance of the hospital.

19 Nov 10
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Whilst this area is within the grounds of Northwick Park Hospital it is managed by Moorfields Trust.

19 Nov 10
Review for Northwick Park Hospital
anonymous
NHS Choices
poor and expensive parking for blue badge holders
I was appalled to find that on my last vist the disabled bays have vanished from to entrance to the multi storet car park.
There were already too few spaces for blue bage holders and now I must assume the reason is to extract more money form disabled sick people.
3 Stars
14 Nov 10
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
I was sorry to learn that your care at the Trust caused you concern and distress and that the nurses displayed a poor and unhelpful attitude towards you. We would like to investigate the issues you have raised, and if you write to Ms Fiona Wise, Chief Executive, Northwick Park Hospital, Watford Road, Harrow, Middlesex, HA1 3 UJ, we will ensure that a formal investigation is imitated and appropriate action taken.

01 Nov 10
Review for Northwick Park Hospital
anonymous
NHS Choices
Nothing
Nothing
1. The behaviour of some of the nursing staff. Particular individuals upset me because of their refusal to change sheets that, due to my condition, were soiled. The comment was "do it yourself". How is one expected to respond to such a comment when one is ill and shivering with a high temperature and a rampant infection, and when one can barely get out of bed?

There were other such incidents that I am too upset to re-count. I felt I could not complain because that would likely make their behaviour towards me worse and as someone who was severly ill and weakened, that would have caused me more stress.

2. The ward was dirty. The walls were dirty, the chairs were dirty. My home is cleaner than this hospital environment.
The hospital really needs to address the attitude and behaviour of some of it's staff. I felt humiliated and dis-respected.
3 Stars
30 Oct 10
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
Thank you for your comment and I would firstly like to apologise for the delay in acknowledging your comments.

I am sorry that your experience of the Trust was not a positive one. I would like to assure you that the Trust is committed to providing care of a high standard and I am very disappointed that your mother was refused help when she was bleeding and that blood samples were lost, as this is not the standard of care we expect to be provided.

If you would like any of your concerns investigated further please contcat the Patient Relations Office on 0208 869 2026.

Kind regards

Ann Curry
Patient Liaison Manager

18 Jan 10
Review for Northwick Park Hospital
anonymous
NHS Choices
SOME of the nursing care was good. A lot of it was bad. The worst part was a..
SOME of the nursing care was good. A lot of it was bad. The worst part was a little jumped-up nurse who refused to step into the room where my mother was profusely bleeding inexplicably. The reason she refused to help was "because there was another nurse already in that ward". I said that other nurse was tending to another patient, meanwhile my mother's bleeding. She merely shrugged. That's isn't "care", that's ignorance, bolshiness and pigheadedness.
Improvements could be made in several nursing areas - e.g. having nurses that don't speak in such heavily accented English that they may as well be speaking in a foreign language; employ more nursing staff who actually appear to "care"; Have a more efficient system so that the blood taken from an 84-year-old lady for tests, is not lost - TWICE!
Thank God for the Private Sector. Firstly it provides "care", rather than the slapdash inefficiency experienced at Northwick Park. Secondly, it takes a lot of pressure away from the NHS since, without the Private sector, the NHS would be even MORE inefficient than it already is.

Perhaps reduce the ratio of "line managers to patients" down from something like 9:1!

Stop paying bonuses to heads of NHS Trusts when that money could be better spent of saving lives.
3 Stars
02 Dec 09
Review for Northwick Park Hospital
anonymous
NHS Choices
My Mother has been attending this Moorfields clinic for many years, being...
My Mother has been attending this Moorfields clinic for many years, being treated for both glaucoma and cateracts.. The staff are fantastic with her - and, from what I have witnessed in the reception area, all the patients many of whom are elderly and the majority of whom do not have english as a first language. Mum has been treated in the clinic and also in the day care unit and neither of us could fault her treatment.. Many Thanks Moorfields - keep up the good work.
Given budget I am sure that the staff and patients would benefit from renovated premises, however we are in the midst of a recession and the current building is not dangerous.
4 Stars
02 Nov 09
Review for Northwick Park Hospital
anonymous
NHS Choices
North West London Hospitals NHS Trust replies:
We were concerned to learn that you feel that the service within the phlebotomy clinic has declined recently. Your feedback and suggestions will be passed on to the manqager for this service for action and consideration.

07 Jul 09
Review for Northwick Park Hospital
anonymous
NHS Choices
I have been seen on an outpatient basis since April 2007. This involves...
I have been seen on an outpatient basis since April 2007. This involves attending the hospital for blood tests every 6-8 weeks.
The blood test service has declined over the past few visits. The staff are getting slower and slower and this morning, a third member of staff turned up ten minutes into the clinic, and didnt know where anything was and had to be shown the ropes. This delayed things even more.
The staff seem to have no sense of time and wander around with no regard to the increasing number of people waiting. They are also not friendly, and the staff member this morning who took my blood was incompetent.
I arrived at 745 (it opens at 8) and I was 7th in the queue (and it took twenty minutes before it was my turn), the majority of those in front were pensioners. I work and so I dont see why the hospital cant operate a policy whereby between 8-830 only those in employment can attend. this would mean that those with a job to get to arent delayed by those who dont work.
3 Stars
06 Jul 09

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