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Royal Preston Hospital

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Telephone: 01772 716565
Sharoe Green Lane North
Fulwood
Preston Lancashire
PR2 9HT
NHS Choices

Reviewed 220 times
Average rating: 3 Stars

If you have had an experience with Royal Preston Hospital and would like to share it, please leave your feedback below.


Most recent feedback

Rating: 5 Stars

“Wonderful service in Triage today by two para nurses Jenny and Louise who removed a stone embedded in my grand daughters head, took many attempts, gas and injections, but eventually a large stone was dislodged. When we were leaving we were given safety booklets , a mouth piece for the gas and a lovely teddy bear. Well done and thank you ladies,

Grumpy Grandad”

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220 Reviews for Royal Preston Hospital in Sharoe Green

Review for Royal Preston Hospital
anonymous
Wonderful service in Triage today by two para nurses Jenny and Louise who removed a stone embedded in my grand daughters head, took many attempts, gas and injections, but eventually a large stone was dislodged. When we were leaving we were given safety booklets , a mouth piece for the gas and a lovely teddy bear. Well done and thank you ladies,

Grumpy Grandad
5 Stars
27 Nov 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Horrible nurse
I was not i,pressed by the care my partner received in this a and e. the staff were unorganised and rude. One nurse in particular was horrendously rude and far too harsh..... Perhaps she should learn to alterher bedside manner depending on the patients as I am sure that works for some people but not everyone. I understand that a and e is stressful, but she should still strive to be more caring and professional.
2 Stars
28 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Rating without comment
5 Stars
25 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
A&E
My husband was taken to A&E on Tuesday lunch time ~ I would like to say what excellent & very prompt care he received ~ the staff where wonderful ~
he was later admitted to MAU ~ although they where very busy we received the same care & attention although they do seem very under staffed to me ~ one of the young students was very caring & helpful ~ what a busy unit it is ~ thank you to every one ~
5 Stars
25 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent care at a sad time.
My father was an inpatient in October 2012 for Neurosurgery to remove a malignant brain tumour. He was re admitted in December following complications dealt with at our local hospital during which time he was diagnosed with Primary lung cancer. Sadly despite the best efforts of all the Medical Professionals concerned he passed away on 30/12/12. Our family would like to thank all of the doctors and nurses involved in his care on wards 2a and b. He was treated with dignity and respect at all times which I know meant a great deal to him. He was put on to the Liverpool Pathway and the doctor provided our family with a side ward on ward c where he spent his last few days. We cannot thank you enough for allowing us the privacy to say our goodbyes in private. At all times we were treated brilliantly by the caring nurses in ward c who looked after our family, providing food and drink for during our 3 day vigil. The care was second to none. Best regards Victoria Lister
5 Stars
12 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Clinical Care Brilliant - Organisation Dreadful,
I am a cancer patient that has been attending both Preston and Chorley Hospitals (also Blackburn) for about 2 years. The clinical care I have received has been brilliant but the System within which it has been delivered is Dreadful, infact some are actually dangerous.

Just a few examples I could actually fill many pages of A4 ,My latest cancer operation was cancelled at the last minute due to bed shortage, Nobody who could or would take a blood sample from a line ...In pre-op I waited 5 hours and eventually gave up, went to get my own blood bottles from another hospital and got the district nurse to take the blood sample, I was moved from my hospital bed and sat in a chair for 8 hours awaiting discharge as pharmacy could not deliver tablets.

The systems in operation in this hospital are designed to meet departmental targets and "back covering" rather than being patient centric. They cause extreme stress and are obviously wasteful.

Perhaps the most frustrating thing is that when issued raised with staff they just shrug and say "that's the NHS". While to turn around the NHS will be like trying to turn a tanker and take considerable time and effort.there are very simple measures that could be taken which are both cost effective and would significantly enhance the patients experience.

Nurses do not need lessons in caring they need systems which allow them the time to care
3 Stars
11 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Accident & Emergency and ITU excellent care
Excellent care from the staff in A&E, and subsequently in Theatre and ITU for my late mother.
She was seen immediately, and a CT scan arranged very quickly. Staff took care of small details such as a pillow to make Mum comfortable while she was on a trolley in A&E.
They were equally sensitive to the needs of my siblings and I at this difficult time, providing information, privacy and much-appreciated tea and coffee facilities during the long period she was in theatre.
We were fully aware of eye seriousness of the situation, but also confident that have was in capable hands and receiving first-class care.
Thank you.
5 Stars
10 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Cancellations of operations !
I had my operation cancelled on 14th Feb 2013 and was told they had no beds, I was also told that I wouldn't be waiting months for another operation date and that I would be sorted within weeks. 2 months down the line I have had no word or letter from anyone to keep me informed of this long cancellation delay whatsoever, this is ridiculous and needs sorting out. The operations that are cancelled should be done first before other operations are booked, and we should be kept informed of the situation so that we don't feel like we have been forgotten! Totally mad.
3 Stars
10 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Urology Ward 15 Nephrectomy
Following my first visit to a hospital since my children were born (over 20 years ago), I would like to thank especially all the staff on ward 15 - urology. I found them professional, hard working and caring. When I had some difficulties during the night, the nurse reacted promptly and with great care. As a non user of medical services, I found some things a little baffling (like the discharge procedure, and the expectation that you understand medication - as somebody who doesn't even take headache pills, I do not). Before my operation, the staff took great care to explain all aspects of my surgery and were very professional in ensuring that I understood everything involved. I found the food palatable and well suited to the situation - great soup! Once again - thanks to all the nurses on ward 15 - they have a difficult and non ending job and on the whole they do it professionally and excellently.
5 Stars
03 Apr 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Coronary CAre
I was admitted to the Coronary Care Unit as an Emergency admission, following an Angiogram at RPH & whilst awaiting a transfer to Blackpool for a Triple Heart By-Pass.
The care and attension was superb, and whilst it was a mixed sex ward due to its very nature, everyone was treated with kindness, compassion & dignity.
5 Stars
28 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
policy on operation cancellations
I am interested in knowing your policy on the cancellation of operations as a family member has had their operation cancelled on no less than 3 occasions. the latest one less than 24hours before they were due to book in as an in patient. no new date has been given as to when the operation will now take place! their condition has now deteriorated to the point where they are struggling to work and pain killers are no longer working! their day to day life is being ruined surely 3 cancellations is beyond normal guidelines and not knowing when they can expect to now have their operation is not usual practice or is it? if so the situation needs looking into as a matter of urgency. I'm am absolutely disgusted by the situation. And answers need to be given asap

27 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Royal Preston Hospital
My relative has been in royal preston hospital for the last 2 and a half weeks, during this time we have witnessed incidents that have made us question our faith in the nhs. We have been told numerous versions of what is happening with her by different members of staff, i witnessed an elderly patient being assisted to the toilet with the curtains fully open and everything visible to everyone in the bay. A patient who i have spoken to had ordered a meal from the menu and was still waiting for that food 3 days later. Another lady was given her food which was left on her table. The lady was unable to sit up or move herself and was struggling to eat her food, my other relative then offered to sit her up with her bed remote and cut her meal up for her. The patient could not have been more grateful and continued to say thankyou. My question to staff is what would that lady have done if we hadnt of helped?.I am extremely disappointed in the care given at royal preston, although i know full blame cannot be put on the staff as somethings are caused by staff cuts and pressure of having a heavy work load. One thing that really stood out to me was the lack of knowledge the nurses have of patients care and current state. Everytime i have asked what is happening the first reply is always "i dont know" either the staff are lacking in communication skills or the information is not being past down to the relevant people.
2 Stars
26 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Rating without comment
1 Stars
25 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Fracture Clinic Consultant Appointment
Attended the fracture clinic 22 Mar 13 for an appointment with the consultant scheduled for 2.10pm.
On arrival the notice board showed the consultant I had come to see was 'not in the unit' and there was no indication of any running behind with appointments. Hence I assumed (correctly) I would be seen by one of his team. Having checked in at the reception desk I was given a pager and waited to be called.
After an hour I queried whether appointments were running late and after checking they wrote 50 mins delay on the board. Eventually I was called forward 1hr 35 mins after my appointment time, with the board still showing 50mins delay.
I realise delays may well occur to appointments and don't particularly mind, assuming it's for a good reason. When they happen it is very important to keep patients informed so they that they can manage the medical condition that brought them to the hospital. In my case, not knowing, I was forced to wait in very uncomfortable seating whilst suffering severe back pain and could barely walk by the time I was called.
After the appointment I asked why there was no accurate waiting time shown and was told by a nurse that the senior consultant didn't want delays highlighted on the board. In my opinion this causes unnecessary suffering. It is crucial to keep people informed.

24 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Extreme lack of basic communication and care.
I was rushed into hospital on a Monday with very bad appendicitis.

I was told I would need an operation straight away (Monday Evening).

I was then told my operation would be Tuesday Morning.

On Tuesday Morning I was told my operation would be at 12:00 Midday.

At 12:00 Midday, the porter came to collect me to be told by the nurse that she hadn't filled out the paperwork yet so would need 20 minutes.

11 and a half hours later at 1:30am I was told I would have my operation on Wednesday!

All day Wednesday I was put off until a surgeon decided he would "get a quick one in". yes that was his actual words. The original plan was to push me to Thursday for my op!

During my entire stay at Preston (6 days) I was moved Wards 4 times!

Due to the lack of care of my personal belongings when wheeling me around on my bed from ward to ward, they lost my brand new pair of trainers costing ?80!

Other things such as lack of communication led to me having to wait 4 hours for a jug of water! 3 hours for a tablet that I was told would be 30 minutes! I was dumped on my final ward left 3 feet from the wall, in the middle of the room with no oxygen mask connected, no medication for my asthma within reach, covered in all my personal belongings and with no buzzer to alert any staff!!!

I am also now left with DVT in my legs which I am now having to have treatment for.

I am only 27 years old and usually fit and healthy.

I am pursuing a claim against the NHS for the reasons stated above, plus much more which I do not see the point in writing as I think my point is more than proven.

I would never recommend this hospital to anyone.

Its a shame the NHS threaten to close Chorley, let pump money and resources into the torture chamber that they politely refer to as Preston Royal Hospital.
2 Stars
23 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Staff do not work together no effective checklists followed.
Poor effort be senior management as all the people I know have identified the same issues at this hospital ,clearly senior management do not appear to see what is very clear to everyone else, negetive leadership structure which must improve if care of patients is to be improved in the long-term.
3 Stars
22 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We always aim to provide excellent care with compassion and are pleased that this has been your experience. We wish you well for the future.

21 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We are pleased you've had a positive experience and wish you well for the future.

21 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. Our PALS team will look into this matter for you if you would like to get in touch with them either via email on customer.care@lthtr.nhs.uk, or you can speak with the staff on 01772 522972.

21 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. We have noted your comments and our Head of Customer Care will visit the ward to speak with patients and families about their experiences. We always aim to provide excellent care with compassion, and to treat patients and their families with dignity and respect. Your comments indicate that this has not been your experience, so if you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972. We are committed to learning from mistakes and taking action to improve care and treatment.

21 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Royal Preston Hospital is a joke!!
my mum is currently an inpatient on ward 25 - what a joke that place is and the staff on the ward need to take lessons in how to speak to people with respcet!!! i found certain nurses attidues discusting and the HCSW staff to be rude and arrogant. staff think it is appropriate to eav's drop on provate conversations. when they are told you will complain about their conduct you are thereatned with security!!! what a joke!!!!!
2 Stars
21 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
2yrs and my wife is still suffering
doctors dont listen to patients wishes .home dialyis no back up ward 25 a joke doctors dont return calls i would love to talk to aceo?
2 Stars
21 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Respectful treatment
I was rushed into hospital with severe chest/abdominal pains.
From the moment the first responder and then the ambulance arrived at my home. I received wonderful treatment until I was discharged the following morning. I was not treated as just another job on a default system but was listened to and respected as an individual. All and I repeat all the stff were superb and that includes the clerical staff and cleaners. Follow up appointments etc. were prompt and helpful and again the staff worked efficiently and cheerfully attentive. Apart from the initial pain that led to my admission the whole experience was thoroughly positive.

Well done and thank you

John Whittle

P.S. I can thoroughly recommend the painkilling morphine I was given, Wow! :-)
5 Stars
19 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
3 day stay for Neuro Surgery on spine
During the whole of my stay in hospital (my first ever), I enjoyed the greatest care and support that I could have wished for. The surgical team did a first class job and I cannot fully describe how grateful I am for all the kindness of all the staff. Even after a long shift, they were cheerful and polite - not always easy when they are dealing with often frightened old people!. The NHS suffers too many complaints where things have not gone according to plan and the general public are quick to criticise and rather slow to applaud. My experience of the NHS, especially where serious threats exist, is that the patient can expect nothing but the highest standards of care.. Thank you all very much indeed.
5 Stars
14 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. We aim to treat everyone as an individual, with dignity and respect. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We hope you are well.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We aim to provide excellent care with compassion and know how important this is for patients, and their families, in the last days of life. Your feedback let's staff know they've made a difference.
You mention care that was not satifactory, if you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We hope you are well.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. For a variety of reasons procedures may have to be postponed at very short notice. We appreciate that this can be frustrating for patients, and would always aim to explain the reasons for delays and any rescheduling. We are sorry your experience has not been satisfactory. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. We are sorry your fiance has not had a satisfactory experience - we aim to provide excellent care with compassion and are committed to learning from experiences where this hasn't been the case.
Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We hope you are well.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Hi sorry you have had difficulty accessing the hospital map. It is on our website at http://www.lancsteachinghospitals.nhs.uk/download.cfm?doc=docm93jijm4n1409.pdf&ver=2786
We are currently working on these maps to make them more user friendly. The nearest carpark is Carpark G.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We will ensure your positive comments are passed on to the renal team - hearing about your experience let's them know they're making a difference. Best wishes to you and your wife.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services. We hope you are well, best wishes for the future.

12 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Overall care on Ward 10 RPH
I was admitted as an emergency, having perforated appendix. The care was excellent, I found the nurses very helpful when I was in pain and told me what to expect etc. They were very cheerful even after a long shift!
5 Stars
01 Mar 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Renal Care
I have been a patient of the Renal Unit in the Royal Preston Hospital for approximately 35 years. They have always looked after my condition with excellent professional care. However, in the last four years my health deteriorated considerably as my Kidneys inexorably began to fail. These symptoms were further complicated when I was also dignosed with Prostate Cancer and my planned treatment was severly disrupted. Thankfully my Consultant fought hard for the best treatment I could possibly be given and then as my Kidneys were deemed to be in Renal Failure My wife and I went through a gruelling trial of pre-dialysis and then subsequently transplant work-ups. These trials culminated in my devoted wife's incredible courageous donation of her kidney to me in October 2012. Throughout all the proceedures the entire staff of the Preston Renal Unit, Consultants, Nurses and Dieticians etc. cared for us with kindness, compassion and clincal proficiency. We will be forever grateful to all of them. My wife and I cannot recommend this entire unit highly enough. Anyone with Renal problems can expect the best possible clinical care delivered with kindness and compassion.
5 Stars
24 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
lack of detailed site map on site
I have been trying to access a site map of the royal preston hospital and nearest car park area to the chest depts this is a large hospital site but havehad no success and this is very inconvenient

24 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
R.P.I. Renal Department
Helpful and friendly consultations throughout from doctor and specialist nurses. Could not have asked for better.
4 Stars
21 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
No communication
My fiancé has had a pain in her abdomen for the last three months. She has had tests and ultimately had a dynamic ultrasound in the 2nd week of January.

We had heard nothing for a month so we rang up. Apparently she'd had an appointment booked but nobody had told her. If we hadn't have rung and chased it she would have missed it and been automatically discharged.

We went along to the appointment today. The consultant sat her down and said "there's nothing I can do, do you want me to refer you to the orthopaedic surgeon?". That was it. What a complete waste of 6 weeks off work. Why on earth did he not refer her straight after the ultrasound if he knew he couldn't do anything?

Now we're forced to go private since the wedding is in 5 weeks and she can't walk. I find it incredible that he would not do anything - not even a phone call after the ultrasound in January - and would waste 6 weeks doing nothing. It's like he thought "I can't do anything so I'll discharge her and it's not my problem any more".

His best advice was to rest for a few weeks. It's been 3 months!

I'm a big fan of the NHS and don't think it deserves most of the criticism it gets but this is pretty unbelievable. She had an appointment which she wasn't told about in order to be told that the bloke couldn't do anything and would she like referring to somebody who could help or would she prefer being in pain for a bit longer? Just shocking patient care.
3 Stars
20 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
What a waste of time
Having dieted for 36 hours, taken the bowel prep,i turned up for my appointment filled in
the necessary forms got changed was taken into the theatre only to be told they were
not doing my colonoscopy . pity i could not have been told 48 hours earlier.
3 Stars
16 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
fracure clinic
I was very impressed with how quick I was seen, within 10 mins of my appointment. The staff and Consultant were very good, very happy with my treatment. I will be seen again very soon and im sure I will get the same good treatment by all, in was treated as a person not a number.
5 Stars
14 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
visits to A&E and fracture clinic
i am very impressed with both depts, i was seen very quickly, the staff were very kind and helpful, i was treated as a person not a number. Keep up the good work. i am still having treatment and im sure it will be the same.
5 Stars
14 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
The Ups make up for the downs
The ward manager and Staff of ward 20 cant thank them enough for the care and dignity shown towards us as a family in the last days of my mother in law life. Nothing was too much trouble the manager went much further than that extra mile. Would also like to thank the staff in the A/E department for looking after my father in law . Making up for the care not received on ward 24.
5 Stars
13 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thank you for providing feedback about the care and treatment we provide. Your comments have been noted and will be reviewed to identify opportunities for improvement and any actions that may be necessary. If you would like to provide further details, or would like a personal response, please email customer.care@lthtr.nhs.uk, or you can speak with our PALS team on 01772 522972.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
Thanks for your comments. Hearing about positive experiences really motivates our staff, and helps us identify where we?re getting things right so we can share good practice across all of our services.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Lancashire Teaching Hospitals NHS Foundation Trust replies:
We have just developed a new website and are in the process of validating all of our information about consultants. Profiles and pictures have been published for many of our consultants, the rest will be added in coming weeks. You can see consultant information either by searching by name in the search box at the very top of every page, or find the consultants for each service through the service pages.

11 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Reduced Information on the Web
Why has the information about the consultant staff been removed from the web site. You can get information on parking and other facilities but you cannot see the qualifications of the staff who treat you. This reduction in information is poorly timed and at odds with the any desire for transparency.

10 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Brilliant
i was rushed in as an emergency, with a serious urological issue. The staff did their upmost to get me sorted as quickly as poss and got me into theatre as quick as they could.

The wards were spotless and I was really impressed by the team of cleaners cleaning the corridoors at night. The staff were very friendly, supportive and very caring. I felt peace of mind while i was on the ward.

The 2 consultants and SHO's were very helpful, polite and respected my wishes and my dignity.

If you are going into hospital, I recommend Preston, it's a fab hospital!

Thank you for getting me better so quickly!
5 Stars
09 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
My experience of your plastics department
At the end of last year I had a rodent ulcer removed from my right cheek.

There is no scar or even mark on my face and my treatment couldn't have been better if I had gone private..
5 Stars
06 Feb 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Please speak to families of patients!
My 80 year old father has been in Preston hospital for well over a month now. He was discharged for a few days but had to be readmitted in an emergency situation. There has been no consultation with us as a family whatsoever despite the fact that he has been critically ill and has a chronic health condition. Staff turnover on wards seems to be very high so there is little opportunity for nurses to become familiar with patients and respond adequately to their needs. Some nurses seem to be working overly long hours which could impact negatively on patient treatment (14 hour shifts sometimes back-to-back)!. My father is getting increasingly distressed regarding his treatment and was discharged to our care without a care plan before being readmitted in a worsened medical state. He has now developed a serious bacterial infection and is in an isolation ward - no member of staff has told us about this - we have found out from the patient! I don't know what is going wrong in terms of patient care and attention, but as a family we feel really distressed and let down by lack of care and communication from all members of staff. He appears to be 'giving up' and says he 'can't go on.' This is because of a serious lack of communication regarding his treatment and his prognosis.
3 Stars
31 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
I refuse to ever go back.
I am more sick than the average person, so i seem to attend doctors and hospitals quite a lot. Out of the many i have been to, Preston has by far been the worst.
In my week stay, i was disrupted and moved more than once. This caused trouble and confusion with family and friends as i was never settled. I was neglected on my ward and had to wait 6 hours for some pain killers.
The maid was also rude and awoke everyone up every single morning.

I am disgusted in the care at Preston hospital and i avoid the place entirely. The food was not to mention, disgusting.
2 Stars
29 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
A Huge Thankyou from all of Us.
Three Weeks ago my Father, Kevin Green suffered a terrible facial wound from a dog bite.
He was brought to Preston Hospital Via Blackpool Victoria.

I feared that because of the severity of the wound,
My Father would be quite badly disfigured for life.

However, due to the absolute genius of the Surgeons at Preston He is quickly on the road to a full recovery with only slight scarring to his face.

Quite how the team managed to achieve this is frankly astonishing and I would like to take this opportunity to thank them wholeheartedly on behalf of Father and our Family.

Kind Regards
S Green.
5 Stars
24 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
A & E went wrong after arrival at the hospital
My Daughter (12 yrs old) locked her knee (known condition) yesterday as was screaming in agony.and it was necessary for the emergency services to be called. They explained over the phone exactly what I had to do. I needed to call them again and following a second call they attended and they were very professional, kept me informed at all times whilst the ambulance was on its way. On arrival they came in and were exceptional friendly, calming and professional and did everything 100 per cent by the book and even introduced a little humour to calm the situation. After getting her comfortable and unlocking the knee whilst giving her gas and air and pain killers they took her to Preston Royal Hospital.

She arrived and was triaged appropriately in a reasonable amount of time. They sent her to X Ray but they decided not to X Ray until advised by the Doctor. We were sent back to the adult waiting room where we were told to wait, expecting to wait 2- 3 hours, and this was at around 6.30pm. After my daughter complained about the knee being uncomfortable. I was told that when the Triage Nurse became available I could speak to her but found this was.
unnecessary. At no time during the wait in Adult waiting area was I told that we should be in the Childrens waiting room. After a shift change I then spoke to Reception and they said my daughter will be next. After a wait I was then told she was still on the list for being next subject to priorities. At around 11pm with other people coming in and being seen and my daughter complaining of tiredness I asked the Receptionist when she will be seen. The same Receptionist suddenly realized we were in the wrong waiting room and should be in Childrens waiting room. We then went to Childrens waiting room where there was one other person waiting with a child. The same Receptionist came and told me that my daughter had in fact been called a few times earlier in the childrens waiting room (whilst we were in the wrong room). No one thought to check in the adult waiting room. When I expressed frustration and asked if we can go home she checked with someone and then said we can go home and said ?Oh Sorry? after I expressed my frustration. At no time was I impolite, I remained calm and made all comments in a reasonable manner. CCTV can confirm I never expressed any bad mood. I was unable to get a friend to take me home and my mother was unable to take me home ? I had to get a taxi home which cost £17.50 and I am on Jobseekers allowance and cannot afford this.

Apart from the triage and being declined by X Ray dept my daughter was not seen by a medical professional. Her knee has recovered apart from a niggling issue and I am seeing her GP today to review.

I have had good service from the NHS over the years on our medical issues but this is the first time there has been a real hiccup.

23 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
38 years on and still excellent
I have been familiar with three Sharoe Green units on different sites over the period of 38years as a patient and remember the names of the consultants who dealt with me. I first attended in 1975 for the birth of my daughter, then in 1977 for the birth of my son. In the following years I had 2 D&C's; and a bladder operation/camera check, then a hysterectomy in 2009 and then my latest operation on 2nd January 2013 for removal of ovaries having had a mastectomy at RPH in 1996.
With living near Kirkham my GP always asks if I want to go to Blackpool Victoria Hospital but I always insist on Sharoe Green where I feel safe and at home.
I am pleased to say that the high standards of care are still maintained in the Sharoe Green unit.
Mrs Marilyn E
5 Stars
21 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Non-existent Specialist Pain Control
I was admitted to Chorley & South Ribble District Hospital on 9th January 2013 for a total knee replacement surgery. I had a predisposition to cellulitis, of which I had made the hospital fully aware.
On my pre-operative appointment with the anaesthetist, I made it very clear that my body is resistant to tablet form analgesia, also to cannula administered analgesia. I have had many pain problems over the years because of this resistance to analgesia, but you wouldn't believe the resistance the medical profession have to this condition. Usually I'm told, very patronisingly, that what I really mean is that I'm overly nervous about pain. My response these days is that if I'm going to be patronised I'll happily go elsewhere.... Unfortunately on this occasion this wasn't an option as I've been waiting for two and a half painful years for this procedure!
I was reassured that notes had been made to my file concerning my post-operative pain management and that I should have no problems there.
Unfortunately, post operatively, nothing could have been further from the truth and I complained vigorously that the cannula administered pain medication was having little effect and that I was in considerable pain. Every 12 hours I was receiving Oxycontin tablet medication 'to the assigned protocol levels appropriate for you'. I responded by telling then that whatever the book said about my pain management, it wasn't working.
I was then told that they would first put me on a PCA pump and then if that didn't work they'd get a specialist pain nurse to visit me.
Well, the pain pump didn't work because all it would let me have was the 'protocol maximum'. I has also getting from time to time Paracetamol administered via my saline drip.
The staff began to get a little annoyed with me because according to their 'cast in stone' protocols my pain wasn't coming under control. By now, you can add constipation to my discomfort.
On the Ward, the Specialist Pain Nurse was hinted at several times, but never actually appeared. I was discharged on Monday 14th January 2013 early afternoon - but then there was the usual interminable wait for discharge drugs from the pharmacy so that in fact I didn't leave the hospital until 6.45 p.m. Just after lunch I had been asked, again if I still wanted to see the the Specialist Pain Nurse?
When I answered yes, I was told that in that case I couldn't be discharged until possibly Tuesday early evening and when I asked the reason why I was told that she was a very busy nurse and had a lot of people to see when she came to this hospital! The reason being that the Specialist Pain department is based at the Royal Preston Hospital and 'only gets here twice a week'!
I'm baffled - given the amount of major surgery that takes place at Chorley and South Ribble District Hospital, how do they rationalise that 'two days a week' ?
I won't be returning to this hospital again!
4 Stars
21 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Avoid this maternity dept
Apart from the odd one or two midwives, who were completley lovely and understanding, the majority were rude, uncaring and unhelpful. I fail to understand why people who so obviously don't care, join a caring profession. As a first time mum I was left feeling inadequate and incapable by the very people that should have being instilling some confidence.
2 Stars
15 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Urolgy review following Inpatient treatment in December 2012
Having been a Urology patient for a number of years now I have nothing but praise for the Staff and ward staff .I have been under surveillance 20 = years. Without this my 4 recurrences and I would not be here completing my review. Thank you Urology I would not have been detected and I would not be here ..My last visit and treatment( No 4 )was Christmas week what a super present .Found and treated...
4 Stars
15 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Haematology
I have been attending the hospital as an outpatient for a couple of years now and since then the rosemere centre has vastly improved the waiting time and support I receive.

Thank you
5 Stars
11 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Went in frightened came out happy and reassured!
The individual care given by all the staff, nothing was too much, always friendly and happy faces even if at the end of a long tiring shift!
The food...sandwich and soup for dinner to last over night...come on thats not enough, not enough protein provided , lack of toast at breakfast on top of a heavey carb meal!
Plastics dressing clinic, well run friendly reassuring staff.
5 Stars
07 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
Strong fear reduced by careful handling.
I was treated by the sister and staff with great patience, consideration and full instruction. The theater staff were equally instructive and kind. I was in no doubt of the work in hand. They instilled confidence in me and what I dreaded didn't seem so bad after all. I am 87 years old and probably impatient, but they soothed my furrowed brow. We often hear criticism of hospital staff so I feel it my duty to relate my pleasant experience.
5 Stars
07 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
A well cared for and very friendly environment. My treatment was perfect..
the commitment and friendliness of every one who I had dealings with. I would defy anyone to have better treatment or facilities anywhere and be treated as well and kindly as I was
absolutely nothing
5 Stars
06 Jan 13
Review for Royal Preston Hospital
anonymous
NHS Choices
A team of true professionals
In January 2012 I was diagnosed with Lymphoma B Class cancer and was offered treatment by the consultant and his team. This treatment consisted of chemotherapy, inthrececal medication, and various scans,biopsies, visits, and on some occasions a spell on the wards, I even had a spell in critical care due to my illness.
Most of my time in the wards where in the Ribblesdale unit, overseen by the team where I was treated with utter kindness, respects friendliness and care. Nothing was too much for all the staff from the doctors to the cleaners on the ward. Some of the staff where subject to verbal abuse but responded with a smile and always had the situation under control. I know that without the treatment administered to me, I would not be here today to write this letter to you.
Although I am not cured and still have issues regarding my illness it is my pleasure to offer you and your wonderful staff at Preston my sincere gratitude for the fantastic care offered to me.
Like most NHS Trusts the main problem was not enough staff ,therefore leading to people rushing around to try and get tasks finished.
5 Stars
30 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
very good initial triage care, spoiled by poor duty of care on discharge
Initial triage via the medical assessment unit was very thorough and professional if a bit slow. Assigned a bed after 2 or 3 hours. The ward was busy but seemed well organised
Discharge arrangements were horrendous. I was asked by a senior charge nurse to wait in the visitor lounge and I'd be seen for the drip to be removed.

An hour and a quarter later on a hard plastic seat I asked the same nurse how much longer I'd need to wait, he didn't seem overly concerned about the length of wait and said he'd do it in a while. Eventually a doctor who happened to be wandering past asked what the problem was and he removed the drip within 2 minutes, whilst the original nurse pottered around in reception.

After another 15 minutes of 'nothingness' I went to the senior nurse in reception who casually announced that no medication or discharge letter would be available that day and to come back tomorrow, he didn't even enquire what had happened to the drip he'd promised to remove. This also left me with a 20 hour gap in antibiotic treatment with no explanation of any risks or preventative care.

There didn't seem to be a sense of duty of care once 'unseated' from a bed - this is the term this nurse used in reference to me being moved to the lounge in discussion with someone else. This sugegsted a level of arrogance which didn't reflect my treatment from the other doctors or nurses.
.
.
The doctors were very thorough


.
3 Stars
29 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
called to come from Manchr!I suffered a hyponatremia.Cared for!?
I am appalled at the treatment I received. I live on my own &I have Type 1 diabetes controlled by daily insulin injections. My blood sugars are normally stable & I am complemented by my Dr on how I manage my condition and diet, as I have for the past 30 years.I became & had called out an out of hours Dr Sat night who said 'probably a viral infection -continue with steps taken. My temp was very high & my blood sugars levels had been raised since I started feeling unwell from the previous week.. I went to my GP on Tuesday as I was no better who informed me both ears were inflamed & prescribed antibiotics. She told me to contact her immediately if my condition worsened. I contacted her at lunch the following day as I had a really bad night & my temp was very high, despite repeatedly taking paracetamol & taking the antibiotics. She arranged for me to be admitted to RPH as I felt I could not continue to manage the illness. I was admitted to the Rapid Assessment Unit & the medical staff in there were very helpful. I was admitted as I had flu.However, tea arrived with no warning for taking insulin and soup & a sandwich was on offer I wanted the soup & wouldn't eat much of the sandwich as I have a very low carb diet. The soup was luke warm & I asked whether they could warm it for me as I needed to wait for 30 minutes before eating after injection. insulin. A lady Dr was in the bed adjacent to me & when I was told 'no' she queried why it could not be microwaved in light of my dietary needs. The nursing assistant (green uniform) informed she wasn't allowed so I had to manage with a slice of tomato, small amount of bread & ham on the sandwich. The lady Dr thought I should complain. Not a nice lady.Later they asked about supper/coffee and although I would have had a slice of wholemeal toast at that stage they didn't have any - only white bread. No digestive/plain biscuits so I managed with small shortbread biscuits & dusted off the sugar coating.Again the lady Dr stated her
disgust on my behalf. I made no complaint & would ask my elderly parents to bring in some suitable food the following day. We remained on the RAU as no beds on MAU, with staff brought in to cover. We were also only informed that we were staying there at about 5 pm at which point I could put on nightwear & make myself comfortable.Despite a very quiet ward & I had taken in earplugs I could not sleep & at about 12.30 I spoke to the Nurse pract. to ask for a sleeping tablet. I was refused. I then sat up all night sipping water (I had been informed to take plenty of fluid. I tried to sleep but had none.Just after 6am (usually up at 6 & take long acting insulin which I do twice a day - the 2nd dose at 6pm.)I was then asked by the nurse what I had was doing & proceeded to be lectured on the efffects being hospital may have on my insulin levels which seemed to suggest I shouldnt do what I normally did. I advised that the Dr had asked me to manage my insulin whilst in & I had agreed. Lecture over I asked whether it was ok for me take it & took her point that I would test my level first. (I hadnt because the rest of the ward was asleep & i hadnt located my tester).I went back used the light & tested & injected.My blood sugar high & I also took fast acting to bring down & would then take more prior to b/fast. No brown bread, chose bran flakes & had to wait as not informed again of time served.Blood levels became higher? I was seen by a consultant & burst into tears - he exited stage left. I was becoming confused. I spoke to the lady Dr who spoke to the Sister about my state & low blood sodium was discussed. The lady was being discharged & told me not to worry they would sort me out - low sodium likely the reason. About early/.mid morning at this stage. I was moved to Ward 20 & later extremely confused wandered the ward eventually amongst visitors & in front of 90 & 86 years parents highly upset at my state. Aware of all comments made by staff/security.Derogatory & rude.Son
3 Stars
19 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent not one reason to be dissatisfied with my treatment
Preston Hospital was one I chose from a number I could have picked thank goodness I did the staff at the Pain Management Clinic on both times I have visited have been superb, I came in for a procedure which I was a little nervouse about but all the staff & doctor took the time to talk me through it, there attitude was caring & professional. I was taken in exactly on my appointment time. An absolute briiliant team keep up the good work you deserve all the praise you get.
Nothing
5 Stars
15 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Not good enough
Car park staff very helpful in helping me find a space. Much appreciated.
Attended RPH for a blood test. Number 58 displayed on the wall I got ticket 62. Waited 34 minutes before being called through. Staff member was obviously having a very bad day and was terse, condescending and rude when I nicely asked for the blood to be taken from my left arm. Jabbed the needle in like they couldn't care less while making some patronising comments about varying which arm I should have blood taken from.

I'm not on my own in having enough to deal with taking anti cancer drugs than to have someone being downright rude for no reason other than they were having a bad day.

I'm sorry to say 4 blood tests in 35 minutes isn't good enough either! No wonder the Health Service is leaking money.
My overall treatment has been pretty good for the last year, but the Haematology Department staff member I saw today needs to get some Customer Service training or become a Prison Guard.
2 Stars
13 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Predominantly nIce staff. Waiting time not acceptable.
Staff predominantly were nice.
The speed of the correct care. Both myself and 3 of my friends all experienced waiting which lead to instrumental births purely due to being left too long. Promised things witting 4 hours but 12 hours later were still listening to apologies of short staff!
Need to look at the statistics of labour with intervention. Was looking at Chorley for this reason unfortunately my baby turned transverse at 40+
3 Stars
13 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
The whole experience was made better by the friendliness of all the staff
I was admitted to RPH following a collapsefall at home. I visited A&E,CT Scan,MAU and Ward 25.The care I recieved in all areas was exceptional .The staff were professional at all times and saw to my every need. The hospital was clean and tidy and the meals were very good.
Nothing
5 Stars
09 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent
A nurse in the Lostock unit,was an absolute credit to both the NHS and Preston Royal, her manner and professionalism must make her a joy to work with let alone be cared by.
5 Stars
05 Dec 12
Review for Royal Preston Hospital
anonymous
NHS Choices
toally shambolic experience
porters taking me around hospital were great also the MRI staff also ancillery staff friendly
Rude receptionists, Only saw a nurse when I need to go home and then had to go looking. Staff need identification did not know who was who or what, not a very clean hospital have seen better
reception both telephone and hospital site rude and off hand, After waiting months for day case appointment drove myself a fair distance only to be told on arrival that one procedure could not be done!! Left to my own devices in a room with chairs like a lounge but could be used for treatments not told what was happening where I was going or anything. Fisrt visit to see consultant was awful they did not listen to me did not ask questions about my symptoms asked me to do some test and kept shouting at me that I was not doing them right I went straight back to my GP to see about going else where, decided to have the tests done. When I went back for results after horrendous waiting time all the consultant was bothered about was me not having one of the procedures done which was not my fault. Went back to my GP transferred to my local hospital what a difference.
3 Stars
29 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Poor impression, simple things could/should be improved.
Initial assessment and treatments.
Ward meals and children worker Wendy.
The Childrens ward seemed somewhat chaotic and disjointed.Half the staff hidden away on the seperate side of the ward. No easy access.
Parents from all over had the use of a small kitchen facility if sleeping over with their children this was unclean with a blocked sink for 4 days with a note on it saying it had been reported on 25/11.
It was a terrible advert and gave a very poor first impression. It was a sink and shoiuld have been sorted.Hygeine?

The tempreture was roasting in the play room and everyone seemed to be coughing.

My major concern was the discharge proceedure.
So youre told your child is being discharged at 10.30am and by 4pm there is still no discharge letter, no prescription and no one seemed to know or have concern as to when we would be allowed to leave. This resulted in us self discharging in total frustration at the lack of explanations offered. Surely your seen assessed and almost six hours later no letter no prescription and everyone is fed up especially the children.

One nurse described my wifes questions to colleagues as 'She' wants to know this and that not Mrs B and the lack of interest by several staff was really concerning. The sister on the ward and doubtless the staff were busy but on numerous occasions were all sat or stood chatting. First impressions!

Other parents were frustrated and confused at delays lack of responses and seemingly unecessary unexplained delays in treatments
Who does the buck stop with? The hospital seems riddled with Beaucracy. Lots of people working independantly disjointed. Not a good impression.
3 Stars
29 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
disgreatful in everything
My mother was admitted to Barton Ward over 3 months ago with a sickness bug and water infection, at first everything was going ok until my mother stop responding to treatment. in my opinion they operate a policy that paitents that in there opinion have no real chance of full recovery, they withdraw medicines and general care until your family are forced to come into the hospital to even bath, feed your love ones. this is down to the standards of dignity and care given from this hospital (extremly poor) i proberly think that my mother of 87 years was to expensive to treat. to anyone reading this please, make sure your mother is looked after as mine was not.... in the 3 months my mother was in she became worse not better and this can be only down to staff shortages on this ward, cleanleness of ward, food and medicine.
We were told by the discharge department that my mother was to be discharged with 6 hours notice... good practice do you think !! we have moved my mother to a private nursing home and in the 2 days she has been there i have found a dramatic improvement.
Shame on Preston Hospital, you need to show the elderly more dignity, these people made the country what is is today. if this is how you run your hospital there is no hope for any of us, i for 1 will be taking my complaint to the highest office, but proberly will not get a reply as this country is in extremly poor condition relating to the elderly care.
2 Stars
29 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Hospital from hell
Nothing
absolutely everything
the level of care at this hospital is well below par
Waiting times are bad
level of care is awful
would certainly use another hospital if I had another baby
no person to person contact
didnt pick up on medical conditions etc
nearly died having my son
2 Stars
19 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent Experience All Round
Maxillo Surgery, the staff who worked on me were really freindly and helped make my experience very easy. Thank you to the female surgeon and the two nurses.
5 Stars
19 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
critical care = Angels...ward 13 the majority dont care!!
critical care ward nurses are angels, polar opposites to the treatment my dad recieved in ward 13
look at the staff in ward 13, a couple of nurses where caring towards my father, but on one occasion I informed someone that my dad had been left sat in his chair since 1am, she actually started laughing, not a nice atmosphere hearing nurses openly complaining about their workloads, even the doctors seemed disinterested in this ward, I have always argued that preston hospital was a brilliant hospital, but if this is a sign of things to come, oh dear!! we are i n trouble. I considered going to the evening post but my father wanted no upset, so I honoured his wishes, I really felt the need to do something, but what is the point?
critical care ward.......unbelievable, caring and hard working!!!!

ward 13..........absolutely shocking to see, I was horrified by the lack of compassion. I understand the staff are working in uncertain conditions, cuts etc, but surely these people are not fit to care for people, they appear too interested sat talking about their home life than to care for people...........in short not acceptable in 2012!!!

17 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
I'd recommend Preston Hospital to anyone - better than any hospital I've been to
Staff were so courteous and friendly, everyone I encountered was so efficient and pleasant.

From the receptionist at the front desk where you book in, to the nurse who weighed me and took my blood pressure in the clinic, to the consultant who my appointment was with, every person was so professional and made me feel at ease.

I had problems with parking, it took me three attempts to find a space in one of the car parks, three circuits of the hospital grounds! This made me late for my appointment but they still accommodated me which I so appreciated.
Nothing within the department - just the car parking situation!!
Car parking needs to be vastly improved! There was a ridiculous number of empty spaces in the staff car parks as you drove past them, and about 5 cars seeming to be waiting for every time one that came up in the visitor car parks. I wonder how many appointments this makes people be late for when they had no idea they needed to allow that much time for parking?
5 Stars
06 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
plain and simply the hospital from hell. You should be closed down,
Erm....let me think nothing
Should have done an emergency c section instead of leaving me to start fitting on a table after the delivery from hell, passed out needed a blood transfusion.
Should have individually stitched me instead of one long stitch that came out.

You are the hospital from hell. You lost my medical records ( my test results) including my blood type ( i later had to have a blood transfusion)
I reported it to patient care, every appointment before my delivery i was left waiting for up to 6 hours yes 6 hours a a time.
The care could not even be called care. Horrible care, bad staff and consultants who did not have a clue what they were doing.
would never go to this hospital again
2 Stars
04 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Concerned over cleanliness of hospital apart from this service good
Appointments on time access very good. Staff friendly and helpful
Reception area dirty with half eaten apples left on the side bottle of fruit shoot and Ribena left on the side. Dirty tissues on the floor
In the waiting area of the lostock suite blind filthy. I went to clean my hand s with the hand washes on the corridors but they were empty.
This hospital needs a good clean
4 Stars
03 Nov 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Frustrating
Care provided by the Doctors and nurses
Waiting times! Had my outpatient appointment cancelled twice, long waits to see the Doctor in outpatients, told I needed and operation urgently, two months later still waiting! I have rang the Specialist Secretary and she was less than helpful to the point of being abrupt! Still dont know when my op will go ahead even though I had my pre-op assessment 4 weeks ago!
Communication seems poor at times, they lost my notes then claimed they hadnt, they dont seem to realise that peoples lives are on hold whilst waiting for treatment!
4 Stars
29 Oct 12
Review for Royal Preston Hospital
anonymous
NHS Choices
disgusted
nothing
staff actually caring about the patient
i went to the acc and emm deptof royal preston hosp.in the early hours of 6/9/12,with breathing diff.from the moment i entered the dept.i was treat with disdain,shouted at and ignored while staff were standing around laughing and talking,the dept at this time wasnt busy,i eventually left feeling humiliated
1 Stars
06 Oct 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Not a happy camper... Please improve
Opted for Preston Hospital Pain management service because Blackpool Vic's waiting list was 28 weeks/ 6 months long!!!
Got an appointment almost straight away. Attended for 1st consultation. was promised physio and a further appt for 12 weeks after the initial consultation.
Still waiting. Heard nothing from them.
Am disabled and on very strong medication and do not need the stress of trying to chase them. Surely it should be the other way round? Not Impressed
The Staff on this team to be more on the ball and make things such that myself and other people don't have to worry about things like this.

05 Oct 12
Review for Royal Preston Hospital
anonymous
NHS Choices
a service delivered by a team of very hard working dedicated profesionals
The excellent care and consideration shown to me during my stay .
I have never been sick in my life and so I entered your care a frightened patient
The the service delivered by' what can only be described as a hard working dedicated team of professionals can only be described as excellent.
Its veryy difficult to mention improvements to an excellent service
But im sure pay and conditions of service can always be improved
The care, food, accomodation and treatment recieved makes me want to book a couple of weeks next summer.
God bless you all and thanks
5 Stars
23 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
They cant be trusted and my quality of life is irrelevant.
The wards /public areas are usually quite clean and general staff helpful and civil, particularly the volunteers who are so caring. There are pockets of staff who are there for the right reasons but they are the ones who struggle because of others less caring.
The medical staff need to learn to listen, to be caring and compassionate. They also need to learn that if an appointment is for 1.30pm they do not have the right to simply move it to the end of the list! Doctors and consultants and sadly some nursing staff need to remember why they are working in the NHS other than for the money.

Consultants and registrars should remember that what they think someone should feel, is just their personal opinion, we are not there to deal with their personal opinion. Which is Not necessarily what the patient feels. Just because something doesnt affect their lives doesnt mean it is trivial! Everyone copes and deals with life and its affects in different ways, what is important to one may not matter to another - it is the individual quality of life that should be taken into account. They are also very discriminating against both age and health and personal circumstances. They are at times arrogantly rude when they know that if what they say is challenged they can just deny it and be believed. The patient has no redress!
I can however confirm with confidence that a Consultant in Orthapedics and a Consultant of Opthalmology are never to be put in the category of any of the previous comments. They are very genuine people, and do what they can regardless, and definitely without prejudice. In fact the Orthapedics Consultant in answer to a question I asked (because I no longer trust the medical profession and my life is on hold, ) stated that if it is within his ability to improved the quality of someones life, he will do it!
He did - so that was one problem finally dealt with, but because of indifference and prejudice it took 2years to get to be referred to him!

3 Stars
21 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Awfull
when it was time to go home after waiting 2 and a half hours yet again to be seen in ENT
ive been 3 times to ENT and 3 times was kept waiting 2 hr and 2 hrs then my last app was kept waiting 2 n half hrs before being seen i was the very last person to be called in from a room full of ppl, ive been the last to be called in the 3 times ive had to go there !
yes ive been past from pillow to post ive had 21 yr history of sinus infections, last docotor told me he was meant to go home an hr be fore hand while seeing me finally ? he couldt help or do anything for me saying it was yet again up to head surgeon whom had just that minute left to go home And yet my app was for me to be seen by him to talk about surgery options ? i was discusted ended up leaving with yet another prescription for antibiotics which id like to live without but cant ? my issues are not addressed what so ever they dont seem to know what there right arms doing to there left ? when staff did finally come to get me to take me in to be seen by the doctor she asked me to take an allergy test so i said what gain onloy done 1 about 6 wks be fore hand ?? she then decides to go and read check my files ??? then gets me to fill in a form asking about nose issues ers and alike , this was given to me 4 mins before i was called in and had been waiting 2 n half hourse why wasent this form given to me to fill in on arrival ???? Daft
2 Stars
17 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent nursing , cleaning , catering and portering
During my short stay I was treated by very caring staff,the food and cleanliness were first class .It was an uplifting experience compared to other sometimes less appealing NHS services I have experienced.
5 Stars
14 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
experience was OK - but the ward would benefit from improvements in care.
I liked the fact there was a board in the area I was waiting, explaining some of the procedure of what happens before & after my operation (laparoscopy).

the staff nurses and student staff nurse that helped me were very helpful & friendly, but seem to have lots to do and sometimes forgot when they needed to attend to someone
prior to my op, I seem to have been asked the same questions over again, to which answers had already been given (my info was on file).

Whilst the staff work extremely hard, the communication with me after my operations could have been better. For example, my operations was carried out in the morning, and I thought that as my operation was fairly straight forward, I would be able to go home later that day, yet I was only told officially, later on in the day that I would have to stay in overnight. My husband who came to visit in the afternoon knew I'd have to stay in overnight before I was told (and I was wide awake).
the member of staff serving the evening drinks could have been less abrasive with patients. It was a case of, we would have to have what they had in their cupboard. Tea or coffee! She could not find any chocolate or malted drinks.
4 Stars
12 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent service and support at Sharoe Green Unit
I had an extremely positive birth and aftercare experience at Sharoe Green Unit, the midwives were all wonderful. I had been dreading birth but can honestly say that the utterly wonderful hard working staff from delivery to maternity unit made the birth of my daughter so much easier. I could not Fault the care and attention from all the midwives and surgical team.
They are a very stretched service and need more resources but they were still fantastic
5 Stars
10 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
shortstaffed leading to appalling aftercare
staff were efficient and friendly
after care was horrendous my daughter gave birth at around 2am i left the hospital at 3.30 my daughter text me at 7.30am to say no one had been in since shed had to change her own bed as the midwifes was in with another patient we appreciate it was an emergency but someone should have been available to at least check she was ok and hadnt passed out or anything
i rang immediatly to see how she is and the midwife who answered told me she was fine i asked her to check for me she left the phone and came back on minutes later and said shed checked and was fine i then text my daughter and no one had been in so the midwife had blatantly lied
however ten minutes later my daughter messaged me o say someone had popped there head in
Apart from the midwife on the phone who lied the staff where great just obviously understaffed the aftercare was abysmal
4 Stars
10 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
A very poor experience, not quite third world.
Nurses friendly.
The family of a patient in the 4 bay ward came at evening visiting time complete with burger and chips, the smell brought in was onerous and the staff made no comment. Is this realy acceotable - two of the patients in the bay were very poorly and I would have felt that this should not be allowed.
Is there a policy ? and who is expected to enforce ?

05 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Typical of RPH after visiting various departmants, expect a very long wait.
Firstly, this is about the Rapid Assessment Unit.( not an option to choose on the drop down box)

Getting out of there.
Firstly, this is about the Rapid Assessment Unit.( not an option to choose on the drop down box)

Patient seating area, 5 seats, in small cramped room with no fan on hot day with patients not well.

Communication, not one update during my Wifes 6 hour assessment.

Organisation, each person before us commented on how when they were told an x-ray was required they then had to wait around 2 hours before being sent for the x-ray.
Blood tests I can understand the wait, but why not send patients for an x-ray straight after any blood tests and then when the blood tests come back they would already have the x-ray results to hand?.

You have to personally ask at the office for any updates, which then reminds them you are still there and what steps they should be doing next.

And finally when all is done and you sense you`re about to escape you then await any medication before leaving and you then have another hours wait while it arrives. Or in my Wifes case they gave her enough medication to last through the night from a cabinet and she was then told to return the next day for a prescription.

Rapid Assessment? No I don`t think so!.
2 Stars
04 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Really good, everything went smoothly. With friendly helpful staff
My husband recently had treatment at RPH, the staff on the whole department helpful, informed and friendly. Also effient in future planning for appointments, as they will now be with specialist nurse.
5 Stars
02 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Overall and excellent hospital.. highly professional staff.
The ambulance staff picked me up for each of my appointments at the fracture clinic and they were marvellous. They were so patient and caring. The staff at the clinic were also brilliant, I saw quite alot of them in my 3 months with a broken ankle and I would laugh and joke with them and it made the time go quickly. They were very patient with me being wheelchair bound and never made me feel like an inconvienience to them
It would have been nice to have more information from the consultant about my operation and after care and also to get more information about the date of my operation without having to ring up so many times.
4 Stars
01 Sep 12
Review for Royal Preston Hospital
anonymous
NHS Choices
My respect for medicine as a profession has greatly decreased.
The day staff and nurses were great. The doctors not as good.
Doctor's bedside manner
3 Stars
03 Aug 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent hospital with very good quality of care. Small improvements.
The nurses were very good at what they did and were pleasant to talk with.
The doctors explained everything clearly and were very comforting and professional aswell as providing excellent answers to questionsregarding the surgery.
The operation was swift.
Waiting times were not too bad.
Nurses listened to requests regarding pain relief.
The soups offered in the meals were lovely
Pain medication should have been delivered to those who requested it rathr than having to wait for the entire ward to be done, when I required it and others did not yet I still had to wait.
A cannula with which I was fitted became sore and bent but was not removed and exchanged for a fresh un-bent one when requested until it was confirmed no more fluids would be needed leading to unnecessary discomfort throughout the night.
Could acheive very little sleep due to a veryloud snorer sharing the room. (People who snore lodly and/or have sleep apnea could be grouped together/be given seperate rooms perhaps?)
5 Stars
07 Jul 12
Review for Royal Preston Hospital
anonymous
NHS Choices
A credit to the NHS
All the staff I encountered were polite, efficient and very pleasant. They went out of their way to be helpful and I was made to feel at ease.
Nothing.
I become very anxious just visiting someone in hospital. I have an intense fear of hospitals, especially of invasive procedures. I came in to Preston Royal as a Day Care patient on 3rd July. The nurse I dealt with was very pleasant indeed and couldn't have been more helpful. Before my operation/procedure, a very nice doctor came to see and talked to me about my phobia. I can't fault my experience in any way. A credit to the NHS. I hope the staff who treated me so well get to see this feedback, as they are very much appreciated.
5 Stars
04 Jul 12
Review for Royal Preston Hospital
anonymous
NHS Choices
fantastic team of staff to be looked after by!
staff were exceptional, i cannot fault the work they do, they treated me with compassion, dignity and respect at all times, on the neurosurgery wards, theatre staff and doctors were all fantastic, i couldnt have asked for better care. everybody worked exceptionally well together and never failed to keep me informed of my situation.
nothing
5 Stars
02 Jul 12
Review for Royal Preston Hospital
anonymous
NHS Choices
I would just like the opportunity to see my doctor.
I was diagnosed over two years ago at Preston as a sufferer of Crohns disease, and the treatment I've received as an out-patient has become increasingly poor, inconsistent and infrequent. I don't think I've ever had an appointment which hasn't been cancelled and pushed back by at least 3 months, despite being told I should be seen every 6 months. My last appointment was on the 13th March, where because of an increasing decline in my health my medication was changed and I was told I would be seen in 3 months. I received an appointment for July, and just before a holiday at the end of May I got a letter stating my appointment had been changed to September, hardly the 3 months deemed necessary by the consultant.

Whilst on holiday, in Egypt, I was admitted to hospital with a flare-up and kept in hospital for 5 days, the day I was due to fly home I was told by the consultant there that it was imperative I sought further treatment from my consultant at home. When phoning the hospital at home and explaining my situation I was told that I had an existing appointment in September and if I needed to bring this forward I would have to go through my GP. My GP wrote a referral over two weeks ago, and having not heard anything I returned to my GP explaining my health is still in decline and am losing 1lb every two days. An urgent fax was sent.

That was yesterday, I have just spoken to my consultants secretary to chase this up. Again I was told I have an existing appointment in September (by which time I'll most likely have died of malnutrition). Apparently my doctor has not been there, and only they make decisions regarding their patients, however they have requested to see my notes, which they've not yet seen, despite it being over two weeks. I was offered no apologies or empathy.

I feel insignificant, am pretty much house bound, in pain and am afraid of losing my job due to my absence. I just want some help and hope to hear something soon.

28 Jun 12
Review for Royal Preston Hospital
anonymous
NHS Choices
A gratifying and lifesaving one
I was taken ill at home on 31 March this year with what is now believed to be a heart failure caused by arrhythmia.

This letter is formal thanks for all the professional care given by all staff to me in what was very difficult times for my family.

I was taken to Chorley by the paramedics who were absolutely outstanding in the work they undertook to resuscitate me. Their response time from inception of the phone call to arrival was exceptional!

I was kept at Chorley for a short while before being taken to Preston. I staid in Preston until 18 April whereby I was then take to the Cardiac unit at Blackpool, leaving there on 3 May.

Without firstly the work undertaken by the paramedics before arrival at Chorley and the work of the staff whilst at Chorley I doubt if I would be alive today. To all of them I owe my gratitude and sincere thanks.

Secondly without the professional care and consideration I received in Preston I doubt if I would have made such an excellent recovery.

In both circumstances it was every member of staff, whether medical or supportive, who gave me that individual care that my condition needed.

Please pass on my very grateful thanks to all concerned at Chorley, the Ambulance Service, the Cardio Care Unit and other areas at Preston.

In what are undoubtably difficult financial times for the NHS I can only admire the dedication and professionalism of all your colleagues in the way they treated me.

I would have liked to have mentioned them all by name but feel that would seem like singling out one or two when all helped and I would be afraid of overlooking an individual who helped in my recovery.


Additionally please pass onto to all concerned my grateful thanks for helping my family overcome the trauma caused by the chain of events surrounding my sudden illness.

22 Jun 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent
Given excellent treatment from start to finish came for tests at request of local hospital
Nothing
Had trouble finding department but a member of staff took me straight there.
5 Stars
10 Jun 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Very professional and caring .
My partner was rushed on to ward 2c for emergency Hydrocephalus surgery on 23/05/12 . He was very very poorly and I was extremely anxious and upset . I was immediately put at ease. . I cannot praise them enough . They acted so quickly , sat me down with a cup of tea and went through all the usual forms and procedures . I can honestly say that in my whole life I have never had levels of stress so high one minute and then to come down so quickly the next ! These ladies are true professionals and this should be recognised . Maximum care and compassion was given at all times by all the staff on ward 2c to both my partner and myself . Thank you also to the wonderfully gifted Surgeons and theatre staff at the neuro unit . We are so glad we were in your care !
Could have been better communication between Physios and Doctor and better After care offered i.e. Physiotherapy out patients at a nearby hospital ?
5 Stars
07 Jun 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Very efficient paramedics and great Dr,s and nurses on stoke ward 21
Terrific Paramedics who arrived while I was still on the phone to ambulance control. Also great
Care on stroke ward 21.

06 Jun 12
Review for Royal Preston Hospital
anonymous
NHS Choices
First class Dr,s and nurses on all the wards especially sroke ward
The care given to my mum on stroke ward by all the Dr,s and
nurses really good.
Please help them to have lots of patience with my mum. Albert.
No.
5 Stars
02 Jun 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent service
I attended Royal Preston Hospital to have a pacemaker battery change and received excellent treatment. This, together with other cardiac care I have received over the past 12 months, have all been first rate.
5 Stars
28 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
This was a very positive day surgery experience
The welcome I had from the information desk and reception at the entrance and in day surgery was friendly and helpful.
The care/treatment I had on day surgery was so positive with everything explained with a friendly atmosphere that helped you keep as relaxed as possible. Many thanks to the doctor and the rest of the team whose names I don't recall.

Thanks
5 Stars
28 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Things could be improved.
First class paramedics who dealt with my mum last Sunday evening and dealt with my
mum into A&E very understanding and really helpful. Albert
Waiting to see a doctor took too long my mum is 90 yrs in age and was very distressed
too long before treatment. And being admitted too a ward.
No.

25 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent care given by professional caring staff.
I had cataract surgery on ward 2 .I would like to thank all the lovely staff on the ward for the care shown to me before and after the operation.I would recommend the hospital for this type of surgery and think the Trust is very lucky to have such dedicated staff and a wonderful consultant.
Nothing
5 Stars
10 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent treatment many thanks to staff on ward 22.
I was taken by ambulance to A+E, i was treated very quickly and proffesionally, everyone knew what they had to do. I was very anxious and stressed at the time, but the A+E staff calmed me down.
nothing really, when an emergency occurs everyone involved deals with it. You can only learn after the event.
5 Stars
10 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
This is a fantastic hospital with really good, compassoonate, caring staff
I had to visit A&E with a suspected DVT. They dealt with me really quickly and efficiently and referred me to the Primary Care Centre nearby, where I was quickly seen. I had to come back two days later for a scan for a blood clot on my leg and again there was speedy and efficient joint working between the Primary Care Centre and the Trust, this time the X Ray department. I arrived early at the PCC, was sent immediately to X Ray, who dealt with me very quickly, and offered real understanding, compassion, care and attention and went out of their way to make sure I understood what was going on and what would happen to me. I was really impressed and grateful. You could tell that this is how they are each and every day.

I can only say that I was astonished and delighted by how well LTH and the PCC worked together in a really seamless, effective way, with great attention and care for my needs. If I didn?t know different, I would have thought it was just one big department, aligned together and focused completely around my care, an impression that we would aspire to for all the services we provide.

I was also pleasantly surprised by the cleanliness and organisation I saw on show throughout my time in the Trust.

These two departments and the staff within them do your Trust great credit, and I wanted to ask you to pass on my personal thanks and compliments. I haven?t got contact details for the PCC but would be grateful if you could also pass my thanks on to them.

Happily, things aren?t anywhere near as bad as they could have been for me, and I?m really, really grateful.
Nothing
We don't give enough praise to our hospitals and staff and recognise what's good about them - I am constantly astonished by how good things are on the ground
5 Stars
09 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
The nursing staff are second to none and i am extremely impressed.
The ward (2c) was spotless and my bed was changed everyday over the 2 week period i was on the ward. The staff are exceptional and nothing is too much trouble. I was having difficulty sleeping at night due to a very loud snoring womanin the bed next to me. I asked if there was any possibility that i could be moved and the next day i was moved into another bay and as a result of that, met some wonderful, warm and friendly patients, one of whom i still stay in contact with. The meals are a bit monotenous and there seems to be a vast ammount of bread involved in every meal! Handy for the ducks that pass by the window on a daily basis though! Once i was well enough i went over to Booths and purchased some 'normal' food to keep me going until i was discharged. I cannot praise the staff and the sisters in charge enough! They are worth more than their weight in gold easily. All in all i was very well looked after.
The receptionist on Ward 2a,b,c. They have no people skills and i felt like an inconvenience when i asked for advice on where i needed to be for admission. I dont imagine you will print this part but i am saying it anyways. i suggest some training in the subject of dealing with the public and customer relations as there is a serious lack of both these qualities. i almost felt like an inconvenience!
I felt very well looked after and cared for during my two weeks stay and cannot fault the nursing staff of the ward. Fatastic
5 Stars
01 May 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Satisfied and praise worthy. Thank you.
I arrived just after 9am on a Sunday and the place was empty. Helpful and friendly reception staff.

The waiting area was well planned and designed with a roomy, airy, modern and clean aspect. All of this helps the patient to feel relaxed and assured.

Triage was quick but left waiting for an unacceptable time after this. The redeeming feature was that the Practice Nurse who dealt with me was efficient, caring, informative and extremely helpful.

She did what the initial Dr who saw me at Chorley Hospital should have done 2 weeks previous. Such professionalism and human care was both appreciated and commendable.
Please keep working on reducing waiting times between triage and medical treatment.
I agree with other who complain about the severe hike in parking charges. This is too much in a recession hit country.
4 Stars
29 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Individual and personal care of the highest standard.
I was admitted as a day patient last Friday, 20/04/2012, to Royal Preston Hospital for a minor surgical procedure involving a general anaesthetic. I consider the treatment I received to be of the highest clinical standard, but more than that, I felt that I was treated with respect, consideration and courtesy at all times by all staff, and dealt with as an individual, despite the fact that the wards were very busy at that time. Please pass on my thanks to all the staff on wards 1 and 3, the theatre staff and the day care unit staff. I cannot praise them too highly.

Tony Bonser
5 Stars
28 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
I was treated with respect and dignity, the staff could not have been any better
I visited the CT Scanner dept on Lower Ground Floor and had a very positive experience. The staff were very frinedly, explained the whole procedure to me and made me comfortable. They treated me with respect and maintained my dignity at all times. As a health professional myself i know how important this to patients.
As a health professional we generally only get comments when things are not going well, so i would like you to pass on my appreciation to the staff on the unit. They did a good job and i would like them to know how well they worked together.
5 Stars
28 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
excrutiating
consultant was very nice and careing. very helpfull. i have no complaints about that side of my treatment.
having been told that i needed a blood test i informed the nurse that i am very difficult to get blood out of. i informed her that there was a letter from my doctor refering to the matter. her responce was that she was very good at getting blood out of people no problem. Six attempts later and with me now in a terrible state she decided she did'nt have time to do any more . if it had'nt been for my husband telling her enough was enough she would have fobbed me of to some one else! Why can't the nurses who take blood listen to the patient when they tell them where it is easiest to get a needle in . i can't be the only person who is difficult to get blood out of. can it be justifiable to try six times and fail bespite being told several times where the best place to try was. once again i was made to feel like a piece of meat , a none person. i came away feeling traumatised ,sick and extremly angry. unfortunatly i have to go back in the near future and i am sure i will be treated the same.
2 Stars
27 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
would not have anyone slag the nhs as they saved my life and im very grateful xx
had excellent care all the way throughout my stay in critical care and then on wards 2A & B.
5 Stars
24 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Difficult to think of any way my treatment could have been improved
I w as treated in the Endoscopy Unit, and was most impressed by the professionalism and courtesy shown by all the staff concerend.
While a colonoscopy can hardly be described as pleasant, the nurses and doctor made the experience comfortable and painless.
A big thank you to all staff concerned.
Colin Dingley
5 Stars
23 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
total let down!
Yet again my hospital outpatients appointment has been cancelled and rearranged for a further month later....how much longer will I have to wait to get the help I need?

20 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
excellent
I have been a patient on Ward 25 at Royal Praston Hospital and would like to say what excellent, professional,dedicated and caring staff . The doctor, the Renal Dietician, Doctors, Pharmacist, and all the wonderful nurses Who were all so courteous, caring The cleanliness of the ward I would rate 10/10, I thank them all with all my heart for helping me with my recovery. ,
nothing
wonderful hospital
5 Stars
13 Apr 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Department and follow-up staff are a credit to the NHS
Staff were very good and outpatient follow-up treatment excellent
Nothing
5 Stars
23 Mar 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Well treated following a very difficult event
I was treated following a facial trauma - the consultant was excellent. He was reassuring, thorough and very careful in administering treatment.
On admission via ambulance, I was initially seen in one area and then transferred and left waiting for X-ray for a considerable time.
4 Stars
21 Mar 12
Review for Royal Preston Hospital
anonymous
NHS Choices
AT RPU, great cover staff on weekends, less impressed with regular staff.
The A & E nurses, plus the Cover Staff of doctors/consulatnts who covered for the Rapid Assessment Unit on the weekends were superb. They were intuitive, patient, understanding, and sensitive to patient needs, but most of all patient stresses and fears. The cover nurses were especially brilliant. They ensured you were treated with respect and attended to all the time despite how busy it was.
The regular staff on Rapid Assessment could be slightly more communicative. and attentive. While I understand that this is a teaching hospital, it might also help to have less sullen student nurses , who seem annoyed, aloof and angry most of the time.
3 Stars
12 Mar 12
Review for Royal Preston Hospital
anonymous
NHS Choices
All staff do a fantastic job .........apart from a receptionist in the General..
really lovely friendly hospital

staff directed you in the right direction to Department of Neurophsiology

staff courteous and polite...(apart from general office see below!)

doctor and nurse made me feel at ease

Nice to see shops, really nice place

lovely hospital

Though very busy
Following my appointment in the department of clinical neurophsiology

I went to find the General cash Office to claim back travel expenses for my father-in-law as we had travelled from Kendal

Receptionist very unfriendly, unhelpful, not at all friendly or approachable at all

Explained I had just had an appointment and needed to claim travel expenses - unhelpful so
I had to ask for orange form to claim travel expenses for father-in-law - receptionist very very ruluctant to give any help or advise at all...
would not allow me to use phone, or indeed phone Jobcentreplus themselves for confirmation re; benefits on my behalf (which they kindly did @ Barrow for me and paid me there and then.),

eventhough I presented with letter from Jobcentreplus, which I was given for this reason! It didn't seem to be the right thing they needed. I was told to use the phone outside in the noisy foyer.

So with that they turned their back on me and went to sit at their desk and completely ingnored me... how rude!

I did use phone in noisy foyer, cleaners cleaning round my feet. The man from Jobcentreplus advised me to get pre-paid envelope again from cash office.

when I returned to general cash office there was a sign saying 'gone for lunch'

Please keep the general office manned at all times. Or at least put orange forms and prepaid envelpes where people can see them and help yourself.

My experience at Preston Hospital would have been perfect, apart from the receptionist in the General Office.

Preston Hospital...all your staff are curteous, helpful, friendly, more than happy to help.
Preston Hospital is a great Hospital but the receptionist in the General Cash Office is definately in the wrong job, I have never met anyone in such a position that would turn thier back, it is most rude and insulting to say the least.

I hope someone of higher authority has a word with them. They need to be told!

They completely ruined what was a bad enough experience and ordeal for me, as it was. Especially suffering form Severe Resistant Depression/anxiety, dual incontinence and worried I may have MS

Receptionist in General Office I didn't need that/ nor did I deserve your rudeness. You are there to help people, but you certainly did not help me!

I went away from Preston, crying, furious and most frustrated.

I hope I never meet you again

With grateful thanks to all the other memebers of staff, you are all a credit to Preston Hospital.

The receptionist may have been having an off day, but I have to say I did not deserve to be treated like that
3 Stars
11 Mar 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Whilst the procedure was daunting the staff allayed my fears.
I was treated with kindness and courtesy and although my treatment is ongoing every effort was made to allay my fears and minimise the discomfort.
4 Stars
08 Mar 12
Review for Royal Preston Hospital
anonymous
NHS Choices
as good as it gets!
I visited the main outpatients department after having surgery 4 weeks prior and after not feeling too good was given an urgent appointment to see my consultant after speaking to his secretary after my GP had contacted them I have had direct contact with her previously has I have been visiting Preston for the past 2 years and she as been amazingly thoughtful and caring even making sure I was able to get to the appointment okay because I was travelling from Carlisle. arriving at the appointments desk I was really impressed with the young girl who was very thorough in making sure all my personal information was correct even checking the stickers in the back of my notes were the same address as I had just given her (this is crucial as in the past at another hospital after changing my address nobody had taken my old stickers from my notes and this caused a great deal of problems as correspondence was sent to my previous address), she was also very helpful in giving me directions to where I needed to be has on previous visits my appointments had always been on ward 2b
On arrival at the clinic it was so very busy but the nurse dealing with my particular clinic was well the only way I could describe her is 'amazing' she was very cheery explained that the consultant had been held up and the clinic was running 30 mins. late and how sorry she was and while waiting to be called she was constantly been approached by people giving stupid excuses has to how they should be the first to be seen, it amazes me to how patients complain about the stupidest things I was sitting there in a great deal of pain but understood that the nurses and doctors are dealing with human beings and so naturally things are not always going to fit into the time slot that they have been given and at least when I was seen the care I was given was second to none by the consultant and other departments I was sent to for investigations,thank you.
Absolutely nothing!
I have also had 2 previous stays on ward 2b where I have had surgery and although the staff there are under a great deal of pressure the care I received there was also brilliant nothing was ever too much trouble and the time they spend giving you the answers to any questions I had about my surgery fills you with confidence as they knew what they were talking about and understand that a patient has the right to ask questions. thanks to you all.
5 Stars
01 Mar 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Great staff who make the experience less frightening and easier to deal with
Having been a patient under the care of the Consultant and his staff in the past few months, I cannot praise them highly enough For their constant support and advice. There is always somebody available by phone to answer my questions, when extra help is needed.
It is important that high quality nursing staff are retained in the oncology department to uphold the current excellent service to patients. I am disappointed to hear about the planned cutbacks.

I feel it is also important that doctors and consultants have adequate facilities for appointments with their patients and families. Having the space for families to be present at appointments is enormously beneficial to the patient not only in emotional support but in practicalities when so many questions need to be asked and answered.
5 Stars
27 Feb 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Professional, dedicated and caring.
The neo natal team of staff have been fantastic. Every member of staff I came into contact with was professional and supportive at a really difficult time for my wife and I. The treatment and care have been great and the team of staff are a credit to the hospital and profession.
5 Stars
22 Feb 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Hospital Comment
The consultant tried very hard to canulate my daughter and did so making sure it was quick and as painless as possible, she acknowledged me and smiled!

The Consultant, fab ENT clinician, always left you fully informed and confident about the plan of care, really nice and courteous.
The quality of the nurses. Ones with personalities that were not clinically vacant and gave a damn would be good.
2 Stars
06 Feb 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Courteous, competent, patient and professional.
Courteous, helpful and professional staff. My daughter was seen pretty quickly, too.
I'd have to make something up... Seriously, it was fine.
5 Stars
06 Feb 12
Review for Royal Preston Hospital
anonymous
NHS Choices
could not ask for any more.
Ward 2b mid december.
How well things went from seeing the consultant in out-patients &
pre-op test e.t.c & all the info about the operation was first class.could not ask for any more.
when I went till the time of my discharge I was treated like a person not anyother patient.
what made me feel better.
travel arrangments were made for me & all went well.
only one thing had to quite a few hours for my X-ray before my discharge.
but that is only a minor thing.
5 Stars
01 Feb 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Totally satisfied with the renal unit
I have been under a few different hospitals and I can honestly say that I have never felt so at ease than I do since,mags delargy and nurses took over my care which is very important, I used to feel very nervous before an appointment but they have took all that away its like talking to friends which makes a massive difference especially if things aren't going to plan. I know there has to be cut backs and no department wants it but please leave the renal department alone! They r fantastic and I can't praise or thank them enough.
5 Stars
30 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
frustrating
the ward was fairly modern and the staff seemed caring
telling the patient and relatives the truth would be a good start.
the discharge procedure on the ward my husband was in was non existant.
told at 11.15am that he was being discharged but needed medication. I arrived at 12.50 and told medication was on its way from pharmacy. 3.00 asked sister to release husband own medication which was locked in bedside cabinet. 3.30 she came to release his own meds and said the new meds still on way from pharmacy. said we could have 1 tablet for that eve and to collect rest next day. rang next day (that took over and hour) told no meds there for him, somebody would ring back. 3/4 hour later sister rang to say meds not ordered but would ring pharmacy and ring me back. at 13.00 left for the hospital as husband should now be on 2nd dose of meds. went to ward tobe told no meds at pharmacy, not ordered and couldn't be ordered till following day and they could give me 2 tab. (as to late to get 3 in) for that day and come back tomorrow for rest. Dont think so, after words was given the full course from the ward stock. we could have been on the ward for another 24 hours before being discharged because nobody bothered to order meds. no wonder there are no beds available in wards when folk are sat waiting all day for there medication.
3 Stars
29 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent nursing and medical staff let down by cynical management decisions
The positive, friendly and professional attitude of the staff
The reason for me bothering to leave any comment at all was my surprise and then disgust and anger at the increased car parking charges. £3 for a 15 minute visit is extortionate.
The parking fee used to be £1.50 which was reasonable, but to double the charge in this way is a cynical rip off by whatever management committee is responsible.
If the reason is to discourage the use of the car park by people not visiting the hospital I am sure more intelligent solutions could have been deployed.
5 Stars
27 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Disgusting treatment
i attended the A/E with my daughter on 26th December at 10.15am who was suffering a gall bladder attack with sever pain and vomiting. After signing in to A/E and waiting about half an hour we were sent down to the Primary Care and waited to see a doctor who eventually came and gave her an injection to try to control the vomitting which didnt work. He took us back to A/E and said that she needed to be kept under observation and seen by a doctor in A/E who could prescribe pain relief. We were kept in a side roon until 2.15pm until a doctoe eventually arrived and prescribed morphine. By this time she was almost unconsious with pain and we eventually left the hospital about 5.00pm and she was told to see her doctor for an appointment as an outpatient. I think it is totally unacceptable for someone in severe pain to have to wait 4 hours for medication. My dog gets better treatment from the vet !!
2 Stars
25 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Not too pleased at overall length of time.
Doctor keeping me well informed whilst doing what was needed.
I attended the Day Case Unit of Plastic Surgery. The appointment system should be improved; I was told to report at 1230 hours ( and be prepared to be there all afternoon). it seems all patients report at the same time. As a result I was there for 3 hours 20 minutes for a procedure that took ten minutes! And then I may have been speeded up because I questioned how much longer it would be.
Some communication re delays/waiting times would be appreciated.
I was not happy that the car parking fee has been doubled and for less time.
The receptionists on the entrance desk were a bit abrupt.
4 Stars
24 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Great care while there, neglected when discharged.
I visited this hosiptal numerous times over Christmas and new year visiting my sister who was recovering after a pelvic operation following a car crash. She was staying on Ward 14 and I have to say that compared to the care given at Blackburn Infirmary and the Royal Albert Infirmary in Wigan, all the doctors, nurses and physios was mostly first class.

After waiting for three weeks at Wigan for the nurses to do something about my sister's bowel movements (she hadn't gone to the toilet since she was admitted), the nurses at Preston took care of it immediately and were horrified Wigan hadn't noticed this could be very serious.

The physio was attentive and very skilled and visted my sister often. The Occupational Therapist was also very good.
When she was discharged, my sister was taken home in a taxi.

Bearing in mind her hips are even now still held stiffly together by bars which protrude out of her stomach, she cannot put any weight on her left leg and only 50% weight on her right leg, I can't believe hospital staff would send her home in a taxi!!

The driver had to help us lift her wheelchair up the two front steps to my mum's house (my sister is very big boned so this was no mean feat), and even then we couldn't manage it, so my sister had to get out of her wheelchair and literally hop to the living room. she was left crying, scared and in pain when we finally got her in her bed. This is completely unacceptable - it takes two ambulance staff and a pallet-slide to move her around the hospital, why the hell was she sent home in a taxi??
Great care while there but don't just abandon patients as soon as you've discharged them. My sister will be talking to her solicitor about this who may want to persue the complaint.
4 Stars
19 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
I've never observed a team work so fantastically well as those on my ward.
The care I received was excellent throughout, from diagnosis to being discharged from hospital.
4 Stars
16 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Iam relieved that there are Consultants of this calibre within the NHS.
I like:
(1) The Consultations i have With the Renal Consultant due to his thoroughness and care shown by himself and his staff.
(2) The Appointment times are always adhered to (usually within 30 minutes of appointment slot)
(3) If i have any Renal problems at home, the response from the Renal Nursing Staff is always carried quickly and with compassion.
(4) I feel my Consultant would "go the extra mile" if required.
(1) The waiting area is very poor.
(2) When Nursing Staff are collecting your "urine samples" within a corridor environment, do not always appear to respect the patients "privacy". Not everyone likes it known that you are about to pass "urine into a small plastic bottle"
(3) When blood samples are being take sometimes the Staff (not all of them) do not appear to be giving you 100% of their attention (i.e. answering phones half way through ur sample - talking about "trival" stuff while sample is being taken - not always pulling curtain over for privacy etc. (ending up with a bruised arm!) - I realize it is their day-to-day job, but not everyone in the world is excited about having blood taken on a regular basis....But i must also add that there are a few exceptional "blood taking staff"
(4) The car parking charges for 2012 are "Scandalous" a 100% increase from 2011!
(5) I just wish my wages increased with the same intensity.
4 Stars
11 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
well satisfied and would recommend it to anyone
apart from waiting for my bed to become available..i cannot fault my treatment and care while i was in ward 2B for 5 days.. all the staff were helpfull and professional and they made my stay a very pleasant one.. I just hope the operation I had works...
the food if anything..
thank you to all the staff on ward 2B...
5 Stars
10 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
It's depressing that young people are receiving such a poor service.
Not much to add here.
The time from one step of the assessment to the next could have been shortened by a significant margin.

Tasks carried out by a GP in primary care less than 10 minutes before arrival at the unit did not need repeating but were anyway.

Staff should read the notes before speaking to patients. It is very frustrating to repeat the same answers to the same questions over and over again to different staff who have all the information written down in the notes they have in their hands.

There was little or no communication from staff as to how long each step might take or what was going to happen next.

Effectively we sat in a room for about 8 hours with interaction of approximately 20 minutes with staff and the rest of the time we were expected to sit quietly and do nothing.

Towards the end of the visit a doctor asked my daughter for what would have been a third urine sample because they were unsure whether the entry on the documents they had were from a sample taken by the primary care GP at 13:00 or from the sample given at about 19:00.
The assessment area was not particularly busy (perhaps 6 cases at any one time) there were only 4 assessment beds. Staff seemed to avoid contact with patents were necessary.. My thirteen year old daughter commented that she wouldn't want to go to the hospital or doctors again.
3 Stars
06 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
Very grateful for the excellent service provided.
Ward 24 and the Chest Clinic treated my husband very considerately. Most efficient and professional with courtesy and respect at all times.
The temperature of the ward was quite cold.
Thank you to all the staff that helped me while I was as in patient for three days.
4 Stars
05 Jan 12
Review for Royal Preston Hospital
anonymous
NHS Choices
great hospital of my choice!
The Day room was Freezing whilst waiting to be dealt with,magazines would have been helpful.The Aneathisist was Brilliant explained everything,all the Staff were very professional,cheered you up.The food wasnt brilliant,also there was a mix up with my medication from Pharmacy due to another lady on the ward having the same Christian name as me,but overall I was very happy with my stay on the ward.
Food!
5 Stars
28 Dec 11
Review for Royal Preston Hospital
anonymous
NHS Choices
incredibly frustrating and lacking any sign of overall management
there were one or two staff memebers who tried hard to get things done but seemed overwhelmed by the lack of any sign of joined up care or overall management of the case
any form of communication, anyone answering any telephone calls, any sign that someone cared for the paitients, asistance for a patient clearly hard of hearing trying to understand what was being said, any sign that one person knew what was going on.
3 Stars
19 Dec 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Very professional, friendly and helpful staff thank you.
The consultant neurophysiologist carrying out my EMG test along with the nurse were extremely friendly and professional at all times. They made me feel relaxed and explained the procedure fully. Thanks so much you made a very nervous patient feel more relaxed. I would definately recommend this department and members of staff that looked after me on this day. Thank you Melanie and her mum.
more seating in witing area possibly
5 Stars
12 Dec 11
Review for Royal Preston Hospital
anonymous
NHS Choices
good service with room for improvement
i went in for induction for my first baby and everything was ready for me. Staff was friendly and considerate.
Delivery staff were amazing- thankyou! They really halped and encouraged me even saved me from docters interveaning and c-section which i feared!
On matty B it was pure luck who you got for care day 1 staff were amazing but day 2 staff were not intrested.
Help with my baby from the nursery nurses and brestfeeding team.
You were given food ie sndwiches etc which ever time of day you asked
help and support after delivery especially when you cant feel your legs after a theatre visit to stich up a tear maybe just an hourly check on baby would have been good.
Not having to buzz the staff numerous times before they come.
Some of the staff seemed bored and unintrested.
Better communcation between staff.
after delivery it feel like your on your own like they've done their part for the mum you are left to your own devices a bit like being dropped like a hot pan. From all that fessing before dwlivery to zero, unless you call them.
4 Stars
10 Dec 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Superb
Excellent service provided by professional caring staff. Minimal waiting time, clean and bright environment.
5 Stars
01 Dec 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Prompt attention in a well organised and sympathetic environment.
Very prompt appoinments, friendly staff and excellent coordination between the consultant and support staff. Setting up dialysis and transplant treatments is complicated and wide ranging but all tests were arranged speedily with consideration that I have to travel from Cumbria to Preston. Where possible visits to local hospitals have been arranged.

My local GP has also been kept informed of my treatment and progress and, importantly, so have I.

I have an efficient and sympathetic physician.
Little to say here at the moment except that given my recent diagnosis and introduction to kideny failure it seems that renal disease is important/common and good facilities to tackle kidney problems must be maintained.
5 Stars
29 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
disgusted,frustrated,pain,no sign of it ever changing.
Awaiting spinal fusion at this hospital,6 months so far,cant get an indication as to when it will be!I understand there are alot of sick people however it has taken approx 5 yrs of unnessary injections,appointments and no financial support which has put us ?25,000 in debt due to unable to work,trying to keep our home.With surgeons only working in surgery 2 days per wk its no wonder the waiting lists are hurrendous!Cant go elsewhere as will have to start nightmare senario all over again,cant get any answers asto surgery before or after christmas,the hospital didnt cause my condition but are definately the reason for my life unfolding in the last few years! If I could afford it I bet I could get it done next wk! And so the nightmare continues with no option but to wait for the people who control my life as is at the present.No wonder people give in and top themselves.
Waiting list,communication asto what year a patients surgery might actually happen.
why me? when me?
4 Stars
29 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
no thought given to the poor women who are losing their power of childbirth
was visiting a friend who sadly had to have a hysterectomy, was disgusted to see the first thing you had to pass on your way into the unit was a shop selling baby clothes etc.The ward was also right next to the maternity unit where happy people were having their babies. Surely it would be more caring to relocate the gynecology unit elsewhere in the hospital to protect the patients from this?

28 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
First Class service from First Class staff
I was treated in the Endoscopy Department by staff that were extremely professional, caring and understanding. The service I received was first class.
nothing
5 Stars
24 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Awful maternity services, great neonatal unit
Maternity staff have lost their sense of good old fashioned person to person contact and rapport . Perhaps down and dejected about the state of the nhs but even so, it costs nothing to be nice! Simple manners, courtesy and consideration of a mother who had a very ill child on the neonatal unit was not shown. Sent home from this hospital with pain and in slow labour. My baby was born 24hours later at just 26 weeks. Appalled with care and treament by some members of staff however,could not fault the fantastic neonatal unit.
3 Stars
19 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Good diagnosis, poor communications and signage. Too many assumptions of proces
We attended A&E for children where we were quickly seen by Triage. Unfortunately Triage directed our party to Primary Care but failed to mention the need to hand in our documents to Primary Care reception.

We waited in Primary Care reception, against a background of posters advising against bad language and pressurisation of hospital staff for 2 hours, only to find that Primary Care had no knowledge of us in the system.

We regarded ourselves as having been booked into the system through the Triage process and were not advise to do anything other than proceed to Primary care. No reference was made to the need to book into the Primary care desk. Against the backdrop of warning posters we waited our turn for over 2 hours until it became apparent that cases were not being prioritised.

It was after 21:30 by the time we left the hospital with my 12 year old daughter and feel very frustrated that by being patient (and browbeaten by the posters) we had to wait so long.

Would it be possible for a sign to explain to all patients arriving in Primary Care from Triage, that they must "check in" at the Primary Care reception and that Triage staff must inform all patients of the need to do so.
4 Stars
16 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Pleasantly surprised at the high level of professionalism and care.
All The staff on wards 2A and 2C where i stayed were very efficient and very caring. Often going that extra mile, little personal touches for patients. Always with a pleasant and cheerful
Manner. Truly Professional.
4 Stars
16 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
A frightening experience made to feel like a visit to family and friends.
I was admitted to A&E yesterday morning as my operation at Fulwood Hall Hospital was cancelled by the consultant who suspected I had a DVT in my right leg. I was seen in A&E , sent to Primary Care and then to X-Ray and back to Primary Care. Although my assessments and treatment took several hours I was made to feel at ease by everyone I met, from the reception staff at each department, the nurses, the doctors and the X-Ray staff. I cannot remember all the staff names and it would be wrong of me to name any individuals as every single one of them treated me with the utmost kindness, caring, thoughtfulness and incredible professionalism. In my humble opinion the hospital is called Royal Preston because the fantastic people who work there treated me like Royalty and I will be eternally grateful to each and everyone of them. I would not hesitate to recommend Royal Preston Hospital to anyone, thank you so much,
Chris. Thornley.
5 Stars
15 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
The staff & hospital made my treatment and stay comfortable.
I was very pleased with the speed and time frame within which I was assessed & treated by the hospital. (An early Friday/nextday appointment then admited Saturday night for Sunday surgery).
Whilst in the hospital I observed the ward being constantly cleaned and staff chatting respectfully with patients both in and out of conciousness. Staff were clearly very busy and understaffed, but this did not affect their attitude to patients, or the treatment regime, they simply worked harder.
The meal I had during my stay was excellant, hot, tasty and nutritious I could have no complaints.
I struggle to think of any way in which my course of treatment and my stay in the hospital could have been improved.
5 Stars
10 Nov 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent service from the department, but awful pre and after care.
mostly everything was going well until I was given a post op blood pressure check,
at this time the cuff was getting too tight and when I mentioned it to the person doing it she continued until I complained again when she took it off, then she disconnected everything and reconnected it and started again, the same happened leaving me in severe pain after complaining again it was again disconnected, then it was applied much looser this time and tried again, by this time my hand was really quite swollen, bright red, and throbbing with the pain, tears were pouring down my face and she said there was no need to get upset about it, I said" I am not upset I am in pain and it was hurting me" it felt like my head was about to explode and left me with a very severe headache which I am having a lot of trouble getting rid of, I felt like she did not understand what I was saying, and she offered no sympathy to the pain I was suffering.
Better communication and understanding of problems arising from simple procedures, and understanding the need for better patient care.
The after effects of the blood pressure tests were far more painful than the actual plastic surgery,
and longer lasting.
4 Stars
28 Oct 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Disappointing
I visited for a maternity refresher class. I only booked one class because during my previous pregnancy the lady running the classes had been too sarcastic for my liking. It was the same person. She very clearly said that "for all those of you who have had to wean at 6 months, the advice has now changed back to 4 months"? She then went on about how advice changes and rolled her eyes a lot. I started weaning my daughter at 4 months. My health visitor was furious. She wasn't interested that I'd been told this at the hospital so I thought I'd mention it myself. I can assure you that I didn't misunderstand what the class was told as we all had a big discussion about in the class following the nurses comments. Why are expectant mums being given false information?

24 Oct 11
Review for Royal Preston Hospital
anonymous
NHS Choices
poor information given to family; too often moved around without explanation
Clean, bright and airy ward (B2) with ensuite facilities
Good food
MRI scan promised not carried out
Buzzers should have been left on beds for easy access by more immobile patients
More involved staff - the patients looked after each other, particularly at night
More flexible visiting times for those travelling from a distance
Moved to another hospital after 3 weeks with no notice and with no explanation
We had an excellent experience on ward C2 where my father was for 2 months, but sadly completely the opposite on B2 where he was for 3 weeks.

Please read "my father" for the comments above, not "I".
3 Stars
18 Oct 11
Review for Royal Preston Hospital
anonymous
NHS Choices
very good overall experience
I was on the Renal Unit at RPH..
great care and service by all the nursing staff and Docotors

many thanks keep up the good work looking after the renal patients
to serve coffee on the renal unit.
5 Stars
11 Oct 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent care.
The standard of care from the Nurses, Surgeon, Anaethetist was amazing.
The Surgeons are miracle workers, i had corrective eye surgery due to thyroid illness.
Post op clinic and waiting times are excellent.
Nothing at all from the care given, very high standard.
It would be helpful to day surgery patients to be aware of the car park charges.Perhaps in their admission letters advice could be given.
My time due to surgery went over the £1.50 fee, by 20 minutes to the sum of £10.00.
I asked a car park attendent three days later when i attended the post op clinic as to why, as surgery cant be pinpointed to a precice time.I was arrogantly told, had my daughter pressed the help button on exit we would have only paid the original £1.50.I tried to explain we had driven from another town, and were unaware of this procedure after surgery.The £1.50 was free that day, but i was annoyed at spending £8.50 unknowingly.
5 Stars
04 Oct 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Very poor appoitment system, pharmacy is the biggest waste of space ever
All nurses and doctor in Haematology excellent but waiting time was a complete joke, the doctor who we waited to see was on call at the same time as taking his patients appoitments so had to keep answering calls which meant the further down the list you were the greater the waiting time. Not the doctors fault he was doing a good job, probably the fault of the OVER paided managers sat in there cozy offices.
We then had to wait at pharmacy for over 1.5hrs just to collect perscription, what a fun filled day.
5 Stars
29 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Makes the out patients appointment as pleasant as can be.
All the staff in the unit are very helpful and understanding.
The doctor I always see is excellent both during the appointment and with any other problems that may arise between my 8-weekly appointments.
Always get a letter after each appointment summarising what has been said etc.
It is really good that you can find results of blood tests online via renalpatientview website so you have an idea with hours how your levels are and whether you expect further tests are required.
The use of on-hand scanning facility is also very good if required.
5 Stars
27 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Hospital treatment was fine, but the Pharmacy performance was pretty poor
My 93 yearold aunt had an appointment with oncology outpatients and was taken to the hospital from her nursing home and I met them there.
We were seen promptly and a further appointment was made for next week.
The doctors and staff were all helpful and courteous and my aunt was given a prescription , which is where the problem was.
I took the prescription to a Pharmacy and waited and waited. I had a cup of coffee and a sandwich and waited some more.
In total I waited for 55minutes for a simple presciption to be dispensed and according to the screen outside only about 12 patients had their medication dispensed in that time.
That was bad enough, but when I handed the form in the staff did not ask for any information apart from the post code, no mention of possible drug allergies etc .
When I was finally handed the drugs, which included high dose steroids, no information or explanation was given to me, let alone a steroid card.
As you might have deduced I am Pharmacist, now retired.
I worked in community for 42 years, where I would never have tolerated the slip-shod performance that I observed..
There is more to running any business than putting your staff in corporate shirts.
I now volunteer several hours a week at the Pharmacy in my local hospital, so I do appreciate the higher bureaucratic load within the hospital environment.
However the Hospital Pharmacists with whom I work would not have put up with such a shoddy execution of professional working practices.
How about bringing your Pharmacy services back in-house and/or making sure that they operate to a higher standard.

26 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
necessary treatment, unnecassary waiting around
I was more than satisfied with the way the staff looked after me, but I found it very misleading to be told to take a dressing gown and slippers and then not need them because the managers had moved the goal posts. If they must change the running operations, then they could at least keep up with the paper work going out to patients. Having been at ward 4, 3 years ago, I discovered the set up was different but not the amount of time spent sitting around, it makes for a very long day when you have to travel some distance.
A whole different appointment system.
5 Stars
24 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
A full day wasted when it should only have been an hour or so.
Offered tea & toast afterwards.
Kept hanging around for 5½ hours for a procedure that took less than 30 minutes. Worse still was the fact that no-one bothered to explain what was happening!!
There was no need for me to attend at 8am when I wasn't seen until after 12!
4 Stars
20 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
frustrating due to the long time spent waiting to be seen!
The good care provided by the nursing staff and Doctor
The waiting area of outpatients, its to crowded, airless and the seats are very uncomfortable. Plus the waiting time, this visit i had to wait almost 2 and a half hours to be seen, that is far to long to be sat in a chair that caused pressure on my wound!
5 Stars
16 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
My appointment was for 11.00. Advised to arrive 15 mins. early and reported to
My appointment was for 11.00. Advised to arrive 15 mins. early and reported to Reception on arrival

By 11.45 had still not been called and reported same to Reception. Staff had no idea why the delay but went to find out why the delay. A nurse then came to the waiting area and told me they were running late (which of course was obvious) and there would be further delays of somewhere between 30 & 60 minutes. As there was another patient waiting to see the doctor who had already been there for over an hour. The nurse was rather surprised that I wasn't prepared to wait any longer and I suggested that they could contact me when they could give me an alternative appointment that they could honour.. I suggested that as they obviously were aware of the delays they could at least advise staff at Reception who could in turn keep patients advised. This lack of information shows total disregard for patients and should not be allowed.
Most other departments and consultants keep patients advised of waiting times by posting information on a notice board. Is this too much to ask for the Pathology department.

Please take note that patients time is also valuable and act accordingly

13 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Care delivered with dignity and compassion.
My son came into ward4 for a dressing check following an injury to his hand. It was decided by the doctors to give him a nerve block and wash the wound out. The nurse was exceptionally efficient and helpful. I saw her running more than once. Everything moved along well. We were taken to a ward, given a bed, everything was explained well. The anaesthetist came to see us, explained everything and because my son had eaten breakfast earlier, he could not give him the block until 6 hours from eating. As soon as that time had passed, the theatre staff came for my son, took him to theatre and did the procedure. I cannot thank and praise the department enough, especially one nurse on ward 4. Everything ran smoothly and efficiently. Thank you all so much for your excellent care.
5 Stars
10 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
not good
not a lot, i was taken on in this clinic about 16 months ago , i had pain patches which made me sick n ill then was changed to spinal injections by 1 doctor male , and i felt alot better then i was given them again 12 months later by a diff doctor, whom joked about i can go lie on the beach after this lot of injections ? he laffed n joked about over me while i was awaiting injections , i didt feel much like laffin as i use a wheel chair and was in quite some pain on this day , he hurt me alot before the injections i endured an examination which was really really painful to then get 6 injections which also hurt like hell, i went home and this time i was actually worse for pain level they done nothing at all ? i remain on the patches also, a new app was made for me for 6 wks later , i go back to be asked a lot of new questions on my condition , to then be told there out of options for me ? and made me feel very awkward as though i have to except this ? i mean do they only do 1 batch of spinal injection drugs or what ? i wouldt think so .. ive since been past back over by the looks of it to my local G/P,S again which is where i started ? ... when i joined this pain clinic team i thought id be under it for quite some time not just around 17 months tops ? to be bonked back over to my local docs, and kinda left to get on with it, i feel let down badly as last yr i was told im not an option a sof yet for back surgery ? i suffer T/N attacks also my health is not good at all i endure alot of dailey pain.. i just feel let down badly..
the secretary there made me app on days that didt fit with the date shed picked ? or my files wasent there on time for my app ? i felt i wasent listened to as much as i should have been , his app room n hall waiting area is way to tiny 4 my wheel chair stuffy and cramped in there as well as his office area, id have to ring up and double check my app and ask why this date didt fit with such n such a time on the letters that was sent to me ? during my app the nurses would butt in and take over the doctor ? id begin to think i was seeing the nurse not the doctor in question,
im under alot of docts at the mo and ive seen even more in app / clinics over this past 2 yrs and im so glad i wasent paying for this service as id have wanted a refund asap ... the system is a shambles
3 Stars
06 Sep 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Curate's egg. good in parts
The care shown by the day staff
The care shown by the night staff. Most noticeably the compulsory 6am wake up call for "obs" a full hour before the "meds" round. Is it really necessary to wake sick people up at 6am when admissions are made as late as 1030pm with resulting activity for up to an hour plus night bells taking time to be answered. everyone was asleep at 6 - mending whilst they slept.

I was told i had to be woken at 6am for "0bs" because the management insisted upon it. well management its up to you to uninsist. leave the sleeping patients to beneficial sleep until "meds" are needed. 6am is totally unjustified.
I do realise that these obs have to be done, but if the previous regular readings have been abnormal I would expect better monitoring anyway, so I can't see the clinical/service/care need for obs at 6am.

I was also concerned that day staff did 14 hours, three meals all but 7am meds etc etc. 10 hr night staff had it easy and showed it by slow response time to night bells.

The day staff were helpful willing kind caring and thoughtful
4 Stars
26 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
80 characters does not cover our experience PALS needs to listen
nothing
Everthing
Your site does not cater for relatives left bereaved! Outcome inevitiable but could have been 100% better. Urology ward inefective even though admission was for fracture. Since when have the two condition/incidents been compatible?

23 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Hospital That would rather save money than investigate peoples health
The Doctor Was Friendly!
Empty A&E department and still a slow service

clean hospital beds preferably without somebody else's blood splatter on the bed frame and on the matress

listening to pateints about whats best for them and not the hospital saving a few quid
Iam appalled about the way my partner was treated at royal preston hospital. We waited in the a and e department for an hour with my partner in mortal agony. I mentioned this to the secretary and she said we were next and low and behold two more people went through before us who had just arrived. None of these pateints were in pain or had anything serious.

When we finally got my partner onto one of your hospital beds in a side room to my horror there was blood all over it. My partner didn't want to move beds as she thought it might take more time to recieve her morphine for pain relief and cause her more pain to move. I have taken pictures for my solicitor.

We never got any pain relief for my partner after being promised for 4 hours. She got sent home with antibiotics for a water infection which she clearly hasnt got as she is still in pain. we did mention this at the hospital but you know best. Wrong wrong wrong the patient wanted further tests and you failed to listen. If anything serious happens to her its on your head .

the only thing i can think of is that your trying to save money , cant be bothered or just pathetic.
3 Stars
23 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Marred by checking in experience
I found the checking in at Reception left a lot to be desired. I had an appointment at the Eye Clinic for 08.30 so presented myself for check-in at 08.15. 3 members of staff were there, standing around and chatting but the check-in desks were not open. I was told that they would not be open until just before 08.30. I queried this as I have always understood the hospital liked patients to check-in 10-15 minutes before the appointment time, and had ensured I was there in time to do this. I was met by what I can only describe as rudeness from the staff who simply re-iterated loudly that the check-in would not open before 08.25 at the earliest and would not give any explanation. I asked for a complaint form but was told they didn't have any and I could get one from PALs which was also closed. I found their attitude most unpleasant and unhelpful. Fortunately my experience at the eye clinic was excellent. What a pity the quality of some ancillary staff does not match that of the professionals!

22 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Fantastic care and support given to our child, thank you.
Fantastic care and support offered to our child who was treated promptly and professionally.
nothing
All staff took the time to talk to our child and us and were very supportive and contributed to all our combined healing processes!
5 Stars
13 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Good place, some great staff, still needs to improve!
The frendlyness of the staff - even though the NHS put so much pressure on them !
Whilst we awaited the birth of our daughter, the staff where very courteous on the ward, The only problem was the timescale from waiting on the ward to going up to delivery suite.
We had been told the delivery suite was busy, well when we went up eventually not all the rooms where in use, no wonder they where busy, utilisation vs productivity !

If the resources where used then productivity would increase ! = less disgruntled customers.

lets face it the NHS is a business, if this business was private they would have been out of business years ago the way its run.
This is no reflection on the satf who work within the hospital, the staff we dealt with in maternity where superb, just as they where with our last child - the rest of the hospital should take a few lessons from maternity on how to deal with its customers !
Make the waiting times in both maternity day patients and for the DS less, you have to realise you can only see so many people in a day, up the staff level if you continously over run.
Out of all the experiances over the years with this hospital, I can honestly say that maternity far outweighs the other departments I have used for overall experiance.

e.g. today, I have problem that needs to be looked at in a hospital, I called A+E for a waiting time, no need to be over crowding an allready busy department, so a quick call, to be told, " we dont give out waiting times, just you will be seen within 4 hours" ?

Im blind in one eye, yes I have another, Its not life threatening (i dont think) but I really have no desire to sit in a waiting room for 4 hours for an eye problem, I think I will try Chorley.
4 Stars
02 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
good
on various admissions over the last few years, I have been happy with the overall care and attention given at RPH.
There is always a line between staff who are there to care, and those that are "there for the money", and the difference is not hard to notice.
The number of people walking slowly about with a file under thier arm is also (as a retired employer) disturbing, but the culture problem in large organisations is another problem.
Having said that, I always came out better than when admitted.
Where do you start, I could spend more than all afternoon discussing that one.
But anything necessarily radical or approaching that would see the comfortable "culture" employees up in arms at any attempt to alter the way they think is thier way of conducting business.
3 Stars
01 Aug 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Rating without comment
4 Stars
29 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Knowledgeable and friendly doctors/staff. Cant recommend highly enough
5 Stars
27 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Sorry to have to say this but: Very unpleasant. Dissapointing.
Received an apology from the consultant for having had a very long wait. He was in fact much more curteous than the nursing staff/receptionists.
More comfortable seating including the provision of a coccyx cushion for anyone that should need one. There is no evident catering for those with seating issues owing to a back problem or coccyx problem.. Having had spend over 2 hours in total sitting, and 2 1/2 hours in total for the entire time for the outpatient appointment the provision of such a cushion would have helped. You would expect some provision along these lines in a hospital that envisages long waiting times. You would expect some provision along these line in a hospital period. I have coccyx pain and find sitting on those chairs for even half an hour very uncomfortable.

Feedback with regards to the clinic running behind time (massively) would not go astray ...unless that is the norm (clinics running behind 2 hours say) so feedback is witheld for whatever reason!!
A ridiculous wait .... 2 1/2 hours from start to end. Seats are very uncomfortable for such a long wait. Since they knew they were running behind time they should perhaps have asked those waiting to come back at specific times. .....giving them time to have refreshments and to stretch their legs so to speak.
2 Stars
18 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Lovely, well trained staff made the cancer treatment more bearable.
I was treated in Oncology in the Rosemere Center. Apart from having to wait occasionally, because appointments were too close together therefore not giving the needed time for each patient and making the nurses rush, the staff were wonderful and helpful and made the whole frightening experience more bearable.
Please listen to your staff, they know best.
Well done Preston, and thank you.
Waiting time. More time should be allocated to each patient so the staff don't have to rush. Rushing may cause mistakes.
5 Stars
16 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent
Fantastic service from North West Ambulance Service and all staff at Royal Preston for taking care of my son's broken collar bone last night. Many thanks!
5 Stars
13 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
good medical staff, no concern for individuals by the Administration system.
I had a skin complaint. It was healed by the treatment offered.

My condition was described carefully to me, treatments discussed, and the outcome very satisfactory. I am very grateful for the expertise of the doctor in my treatment.

However, the process was very poor, see below.
I had an appointment at 12:40 (on 12th July 2011) I was not seen until 13:40.

1 On entering the Fulwood Suite, there was no indication of what to do next, who to report to, or who was in charge. I sat down to wait.

2 There was a list of names on the notice board. The doctor was clearly shown. However, there was also a list like with abbreviations. I have no idea what these abbreviations meant, or who was running the process.

3 during my 2 hour wait, there was no indication from staff as to:
a) what had caused the delay (we would all have understood if there had been a medical emergency, or even if the Doctor had been delayed in traffic) or
b) how long we might have to wait. I had important appointments elsewhere, which I had to delay without bing able to say when I would turn up, so others were wasting time as well as me.
On a train there are frequent announcements if there is a delay: eg 'wrong kind of snow, 20 mins delay'.

4 The notice in the Fulwood Suite said 'please do not use mobile phones'. How are patients to report a delay to others? (I went into the corridor - I have no idea if that was allowed, or a probem for the hospital)

All of these omissions reduce the patient to a cyfer: we are just expected to sit and take it like we are not important. One does not like to complain in case it prejudices one's treatment, or causes additional trouble for staff doing more important things. I may say, however, that the Doctor was very helpful
3 Stars
12 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent care, clean hospital.
Having never previously had to stay in hospital and hearing lots of negative publicity about NHS hospitals i was very pleasantly supprised during my stay. The ward was exceptionally clean as were the showering facilities. The nurses were exceptional in their care of not just me but the other patients around - some who were obviously suffering from dementia so were confused and upset some of the time but the nurses and other assistant nurses looked after them very well. I noticed they did long shifts but were always very kind and caring regardless of the requests being made of them.
5 Stars
07 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Excellent service
I reported to A & E with back pain (suspected kidney stones). within 6 hours I had been seen by 3 different doctors, had blood & urine sampled & tested, had a CT scan identifying 2 kidney stones in my system and agreed a 'wait & see policy' where i was allowed home with pain relief medication and an invitation to reurn if the pain worsened.
I was treated with dignity & compassion by sypathetic & proffessional staff, who I cannot praise highly enough.
The discharging process took a while, (but all the staff were extremely busy with more important tasks).
5 Stars
06 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Rating without comment
4 Stars
06 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Medically O K, pharmacy wait and cigarette ends near entrance unsatisfactory.
No adverse comment.
1 At the hospital entrance adjacent to the 'dining corridor' there were smokers and many cigarette ends lying around. Bad enough having to walk past without seeing the remains of cigarettes. Is there a no smoking sign closeby?
2 After a well organised visit I had to wait a full hour for a prescription to be dispensed. On arrival at pharmacy I was told there would be about 1/2 hour delay. Barely acceptable. When I eventually collected medication there was no apology until I advised staff that was going to complain. Then I was given a grudging 'I can only apologise'. There were other patients complaining. It would appear that an investigation into the performance of Lloyds Pharmacy needs to be carried out.
4 Stars
04 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Incompitence at its highest level
Nothing at all
Everything
Partner went in at 38weeks gone with kidney pains arranged blood tests that apparently show up galstones may I add she is 18! Galstones at 18 highly unlikley then they said it wouldnt show up so booked a scan. The doctor sent it back saying he cant do it that far on due to he wouldnt see anything so doctor applied for another scan and had it sent back again. I will be moving my partner to a different hospital and filing an extensive report to the board of directors.
2 Stars
01 Jul 11
Review for Royal Preston Hospital
anonymous
NHS Choices
exceptional
I am absolutley made up with the service i have received from this hospital. The Consultant is exceptional and all of his team not one bad word to say and am glad am under their care.
5 Stars
30 Jun 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Amazing, the staff are all lovely.
Amazing staff, treated with respect.
Just want to say thank you for helping me, I'm so grateful to all the A & E staff :)
4 Stars
17 Jun 11
Review for Royal Preston Hospital
anonymous
NHS Choices
frustrating
opening up the ortheapidic ward they shut so patients would not have to have their operations cancelled for the 4 th time when they have travelled a distance
my husband came in to have an operation on the 15 th june after it had been cancelled 3 times before only to be told at 11.30am they had to send him home along with 3 other patients due to the fact there was not anybeds available .we where given this news by the bed manager who then was at the recieving end of some very annoyed patient,s and family who understood it was not her fault but she understood their frustrations ,When we contacted the dept dealing with waiting list we where informed it would be about a month before he would get another date for his operation which i find is unacceptable my husband has waited since november 2010 for his operation which is getting cancelled every time.Due to the shortage of beds which is going to continue each time unless they open the ortheapidic ward they closed leaving just one my husbands condition is getting worse so

15 Jun 11
Review for Royal Preston Hospital
anonymous
NHS Choices
It was disgusting 2 me
There wasnt anything i liked,igot 2 the hospital.8.45.friday 10th june..got up 2 the ward at 1.45. they gave me a glass ov water...i was on the list 4 theatra the sat morn nothin 2 eat or drink that day .9.45 sat evenin i was told they 2 busy so i wud av 2 wait til the next day ..the only thing they gave me 2 eat was a small potion ov ice cream an a glass ov water..sunday anithist came 2 see me said i was 2nd on the list that was 8.20 in the mornin...so anotherday no water or food 4me...at 11.35..docter came said they ad emergencies cud see me till monday..oh at last i went down ide broken 2 bones in my jaw ad brace finaly put on ..went back up 2 ward all they offerd me was suit puddin with custard an potion ov icecream..nothin till tues mornin i got porrige an a cup ov tea...docters came round said i cud go home but they at 2 put elastic bands on braces.oh they did that they were that tight i cudnt even get a straw in drink anythin by this time i was in tears my lips were cut 2 pieces an bleedin swollen up .i finaly asked 2 have 2 ov them taken of if it wasnt 4 the sister who was the only one that did show me some consideration on the matter an cudnt say sorry enough 4 what ad happend 2 me while i was there all they did was keep feedin me pain killers..it was disgustin an i will certainly be gettin in touch with my local paper about this ..why do this happen i was in servear pain ..2days with no drink no food just left there 2 wait .i wud not recomend this hospital 2 anybody ..may be the papers can do somethin ....plus on my departure i waited 2an half hours 4 my medication ..its disgusting 2 me ...lula blairs..
As far as im concerned everything if you cant see a patient who is down for theatre then tell them so at least they can have a drink an somethin light 2 eat ..to be told at that time in the evenin they didnt have anything ..it was really bad i went in there 8stone.5pounds came out 7stone 10ponds an feelin worse ..now you tell me what more you could have done.
To me the hospital is very bad i dont have anythin good 2 say about it....i av 2 go back a week on thursday i only wish i could go somewhere else.
3 Stars
14 Jun 11
Review for Royal Preston Hospital
anonymous
NHS Choices
the Worst hospital i have been too, and i waste of time
what a waste of time this appoinment was, Waited 1 hour and 40 mins after appoinment time, just to be told the same tthing as 3 weeks ago, meant to be having a mask fitted today to start my radiotherepy, just to be told have to wait another 2 to 3 weeks before it can get fitted due to the staff running too late. Went to another department after waited another hour, just to be told from the doctor that it was miles too early to start getting appoinments for this department as not meant to be seeing him till after all my radiotherapy has been done. Even though not even started it. What a completly waste of an afternoon especially when it takes over an hour to get to this hospital. Do not think they know what they are doing.
3 Stars
06 Jun 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Absolutley brilliant
having just spent my third stay within the last two years in ward 2b may i once again thank ward sister and all the staff for their unending care and attention to all patients.You really are all true gems. Keep up the sterling work that you do.See you all again in about six weeks for my next visit. Love to you all. Jim Wilson
5 Stars
05 Jun 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Angry and upset for my Mother
No comments
Transport
Rushed my mum into A&E in an ambulance at 5pm on saturday 14th May after having a fall and banging her head in nursing home were see lives Was seen by doctors and told she could return home by 7pm as my mum has severe mobility problems the staff ordered an ambulance for her return. We waited and waited The ambulance finally arrived at 4.15am and my mother was back home at 5am that is nine hours waiting for transport and nearly 12 hours lying on a A&E bed she came home in a worse state than when she had arrived I am so angry All the staff would do is say it was out of their hands please tell me who I can complain too. Just been to see my mum who is still shaking and distraut over the whole experience.

15 May 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Very reassuring presence by all the midwives.
Excellent maternity care between midwives during labour in the Delivery Suite and previously at the Maternity Ward. It seemed each member of the team was better than the last, though looking back they were all good.
Communication between delivery suite and maternity ward could've been better. It was busy at the DS but it was the waiting to find out when we would be going up to break my wife's waters that was stressing her out a little. Once things got moving, it got up to speed pretty fast.
As expected, the midwives fitted in around my wife and her labour. They knew exactly what was required and gave 100% to the cause and helped my wife through from start to finish.
5 Stars
24 Apr 11
Review for Royal Preston Hospital
anonymous
NHS Choices
I cannot thank those involved enough, it goes to show our NHS "does work"
My wife was admited as an emergency with a brain haemorrhage.
The A+E staff really saved her life, what more can you possibly ask.
Overall, from A+E, Neurology ward, Neuro and Radiology staff, CCU were wonderful.
after reading so many horror stories lately about the NHS I must say I was in awe at the commitment, dedication, professionalism and compassion of all the staff I had dealings with, not only with the treatment of my wife but also with their calming approach to me, especially in the emergency department.
I have nothing but praise for all concerned, in fact I cannot begin to imagine what my life would be like now if it was not for the way she was treated.
The Neurology team at Preston are exceptional and I would challenge you to find better treatment anywhere.
communication from consultant / doctors through nursing staff to close family members.
Information was made available when asked, in fact everytime I asked whether it was dinner time, tea time or evening a doctor was available to answer questions.
It was often awkward to ask as I know they are busy but information could have been passed down easier without asking for a doctor.
General care was excellent, nursing care was exceptional, it took some understanding as to why it was difficult for me to visit in the morning but it seemed like the routine was breakfast, cleaning, washing, change gown,change bedding, doctors rounds etc - nursing care at its best.
From my working experience, if only as many of us who are free to complain were as dedicated in our work as the NHS staff are in their work British industry would flourish !!
so please, look around you at work and see who would work as hard, in as important a task as these people with little reward and bad press.
5 Stars
07 Apr 11
Review for Royal Preston Hospital
anonymous
NHS Choices
My overall experience was dreadful being made to wait for hours on end.
The staff on Mayfield discharge lougue were lovely and kept me updated about when my bed would be available on ward 11. They also regularly asked me if i wanted a drink and something to eat as it was tea time when i was still there waiting for my bed.
I left Mayfield discharge lounge around 6pm having been there sine 2pm waiting for my bed on ward 11 i was due to have surgery the next day. I arrived on the ward and was basically left in a room at the bottom of the ward for over 2 and a half hours waiting for my bed. I finally got a bed around 8.45pm which is ridiculous all in all i had been waiting nearly 7 hours to be allocated a bed!! Why the hospital tells you to come in for 2pm knowing full well a bad isnt available is beyond me they could contact you before hand to explain a bed isnt yet available and to come in later on instead of being made to wait in the hospital all that time. Around 9.45am the next day i was informed by a doctor that my surgery had been cancelled i can tell i was not happy at all! i waited all morning until 1pm to be discharged and was then told by the ward sister that i could go home and my discharge papers would be sent through the post yet again waiting for hours then to be told i could go home why didnt they tell me this once the doctor had been to see me in the morning! In the 24 hours in was in hospital i spent most of it waiting for one reason or another. The communication between staff and patients most definitely needs to be improved and so does the admissions policy.
My experience at Preston hospital was not a nice one and have opted to have my surgery at a different hospital i will not be returning there
3 Stars
04 Apr 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Rating without comment
4 Stars
01 Apr 11
Review for Royal Preston Hospital
anonymous
NHS Choices
horrible
i think before a doctor begin to talk to you about your case maybe he should read your notes instead of just skiming the top and then asking you the same questions that you have all ready told 3 other doctors and
the hip clinic must be the most un organised clinic i have ever been to after 3 months and 3 different doctors they now tell me i need to be referd to a diffrent consultent and that will proberly be in may but could be even longer so that will be at least 5 months before i get treated and thats if i dont get referd again if u where a buisnes i think you would go bankrupt before you even sold ur first good as you would never make it to the check out
2 Stars
30 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
very very very sad
more staff
I wish someone from Top managment would look at the miss mangment of the cancer ward.

From fri 25 until mon 28 2 2011 I visited my brother what a disaster fri no food when he was allowed food no pain relief .That was the start of the worst weekend of my life and continued wright until Monday morning.I left his Wife and family in tears.
Shambles lack of communication Disorganised one hand dose not no what the other is doing .The head is being led by tail
3 Stars
29 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
i would not let my son back to this hospital sorry
nothink i was traveling up and down from liverpool to the hospital to see my son for the past 2 days ,and when i arrived today with my husband and daughter and son we were told to leave because there was to many of us round the bed .i continued to explain to the nurse that was giveing the tablets out that we have come from liverpool to see our son in which she reply you will have to leave because there is to many of you and there was only 4 of us i then asked the nurse if my son was having his operation today because i needed to know as i took time of work myself ,in which she replyed we dont no we have to wait for a doctor so i asked could she pliz find out for me cos i need to know what was happing to my son and he also wonted to know .i have never seen anythink like this and i worked in a hospital and am sorry but i am discusted
more communication between the staff and myself and my son who was the patient , and when asking to speak to a doctor there was none .
1 Stars
22 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
the greatest respect to the nursing staff who looked after me.
the nicest staff ever in ccu.put up with me thinking i was immortal.
nothing
5 Stars
15 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
exceptional care
they saved my life.what more can i say apart from the greatest respect for them
nothing
4 Stars
15 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
my mother in law was well pleased with the level of expertise and care received.
my mother in law attended the hospital to have an aneurysm coiled. she was very nervous to say the least. She was accompanied by her daughter at all time, and was put at ease by the friendly consultant and staff. we were impressed by the full explanation of her condition and treatment. my mother in law says she had the best of treatment and would reccommend your hospital. She also thought the food was fine.
quite often the hand sanitiser dispensers near the wards were empty and needed to be filled which was slightly out of sinc with the overall message of the importance of personal hygene.
we also found staff at the help desk and front office very helpfull.
4 Stars
08 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
fantastic staff, amazing care!! highly recommended hospital! Thanks you so much
I had a spinal operation on the 25th of February 2011. I was admitted to ward 2B on Thursday, the 24th of February 2011.I had root nerve decompression and L4/L5 microdiscectomy done. I was scared to death. The operation was done by a surgeon together with the helpful hand from the second neurosurgeon who came to introduce themself before the operation. It was a lovely gesture and it made me feel sooo special! I`m so pleased that I was sooo brilliant looked after!!! The nurses are amazing in here!!! It felt that they were only for me there!! Whenever I opened my eyes they were next to me!!! Special thanks to three staff members. :O)
I know that nobody likes hospitals but this is the hospital I would like to be when necessary!!! Brilliant doctors, nurses and fantastic care!!!! Thank you. :o)
NOTHING :O)
5 Stars
05 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
i was looked afet very well
the doctors and staff were wonderful , i spent some time on intensive care unit and they were very good as well
quicker time for lab results
5 Stars
04 Mar 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Fantastic service from the NHS in this distressing time.
I have just returned home with my 11month old baby after a 4 night stay in ward 8c. The care we all recived while there was great, the staff were all so good and reasuring and I would like to take this moment to thank them all very much.
5 Stars
21 Feb 11
Review for Royal Preston Hospital
anonymous
NHS Choices
A hospital stay for life changing surgery!
I stayed on Ward 3 for plastic surgery just before Christmas, and I cannot praise this hospital enough. All the staff on this ward were fantastic, nothing was too much trouble for them and the care I received was exceptional. All the nurses (of all grades) were friendly and explained everything they were doing beforehand. The theatre nurse and anaethetist were also amazing, they really put me at ease. I was in theatre a long time and my family came to evening visiting, and because I wasn't back from theatre they reassured them and let them sit in the day room until I returned. My surgeon and his team were fantastic - my surgery has been totally life changing and I can't thank them enough. There is absolutely nothing that I can say that is negative about my stay at RPH, if ever anyone is going for plastic surgery here, they should be thankful for such a ward with such fantastic staff!
Nothing at all.
The NHS gets such a lot of bad press, and I wanted to make sure my experience was shared as I cannot praise them or thank them enough!
5 Stars
03 Feb 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Made a terrifying experience easier to deal with.
I went in with my 9 month old son and we were in for 5 days, the staff were fantastic and did a fabulous job, not just with him,but with my husband and I making sure we were OK. The attention given to all the children was brilliant.
4 Stars
18 Jan 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Too simplistic.
I follwed a link from www.chooseandbook.nhs.uk given to me by my GP expecting to book online, but all I was presented with was a contact number which my GP had also provided me with. :-(
Including a booking form.

17 Jan 11
Review for Royal Preston Hospital
anonymous
NHS Choices
we dont need risks
My comment is about the fact that , at the moment we are all trying to stay safe from swine flu' etc .......yet not one of the hand sanitizer things on the walls of the main entrance or corridors contained ant liquid ...someone needs to look at this !!
fill them up
none
3 Stars
16 Jan 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Delivery Suite excellent, MATY wards need some work!
Overall the Maternity Service is outstanding but i would like to make ladies aware that if they are on the maternity wards they can feel abandoned and isolated. You have to ask for help and kick up a fuss.
The Staff on the Delivery suite were brilliant, caring and compassionate. However once moving to MATY B then it felt like just a number. not listened to and forgotten about.
The way in which staff speak to you on the ward.
The frequency on which the bins being emptied.
The frequency in which staff check on you and your baby, even if the baby is quiet.
If in doubt shout, do not let things worry you. the staff will help you in their own time, which maybe a while.
Delivery suite, though very busy at the time, was very clean, friendly and compassionate.
3 Stars
07 Jan 11
Review for Royal Preston Hospital
anonymous
NHS Choices
Stressful and frustrating,
Not a lot. I am writing on behalf of my mother in law who has been in the RPH since October, after being transferred from the Countess of Chester where her treatment was very good..

Since her admission to RPH her treatment has been bordering on neglect. As a family we are at our wits end and we are doing our best to get her home as soon as possible.

After falling twice and banging the back of her head was transferred to another ward were she contracted MRSA, we cannot understand why the website states that there have been no outbreaks of MRSA for 12 plus weeks when my mother in law was diagnosed with it over a month ago. She was put in a side ward and left to her own, food and drink were placed on her table out of reach and taken away uneaten. The staff on this ward are not geared up to look after frail elderly patiants and she should not have been left there for several weeks. She has since been transferred to a medical ward and seems to be improving.
Communication between staff and family members, sometimes it is impossible to speak to anyone who knows what is going on.

Communication between hospital departments in order to avoid mistakes in treatment.

Help with eating and drinking when needed.

Stop moving patients without notice to new wards on sleep outs, they loose contact with their consultants and end up on wards which are not appropriate for their condition. This does not seem to happen in other hospitals .
3 Stars
26 Dec 10
Review for Royal Preston Hospital
anonymous
NHS Choices
Fantastic care, excellent staff and great environment.
I spent three days on the Sharoe Green Unit following a hysterectomy and all I can say is that my care was first class. The environment, the cleanliness and the nursing staff were excellent. They took very good care of me and I am grateful for their kindness and gentleness.
It was a little cold, but I think that was down to the unexpected heavy snowfall at the end of the week!
5 Stars
18 Dec 10
Review for Royal Preston Hospital
anonymous
NHS Choices
Very grateful for the care which I received during my short stay
I was very impressed with the dedication and hard work of ALL of the staff during my short stay. They all seemed to communicate and work very well together within a very short period of time it became evident that there was a very effective team of people at work here. So my message to them is "Thanks very much".
4 Stars
08 Dec 10
Review for Royal Preston Hospital
anonymous
NHS Choices
Poor!
Nothing
Everything
I was due to have an ACDF at RPH, but was lucky enough to have my operation at Fulwood Hall Hospital. However, the follow-up took place at RPH. They needed to do three things:
1) Make a physiotherapy appointment within two weeks. They failed to do this.
2) Make an appointment with the surgeon who performed my operation. They failed to do this.
3) Arrange an x-ray. They denied all knowledge of this and it was only carried out after I had argued for ten minutes. There are plenty of signs asking patients not to shout at staff, but do they ever wonder why patients are tempted to do so? Perhaps staff should listen instead of arrogantly assuming that they know better!
There is a possibility that I will need another operation, but if RPH is my only choice, I'll do without. If they can't arrange appointments correctly, I'm not about to trust them with my life!
1 Stars
22 Nov 10
Review for Royal Preston Hospital
anonymous
NHS Choices
I stayed in ward 2B for a week early in September. I can't praise the staff...
I stayed in ward 2B for a week early in September. I can't praise the staff enough. The care i was given could not have been better. All the staff at all levels were caring, considerate and sociable. It is always a relief when we leave hospital a lot healthier than when we arrived. On this occasion however, it was sad to leave such great people behind. I would most certainly reccommend this ward (neurology) to anyone. If i am unfortunate to require further need for similar surgery in the future, this is the Hospital i would choose. Thank you all.
Nothing
5 Stars
23 Sep 10
Review for Royal Preston Hospital
anonymous
NHS Choices
I was recently admitted onto Ward 3 at The Royal Preston for elective ENT...
I was recently admitted onto Ward 3 at The Royal Preston for elective ENT surgery. I work in another NHS hospital and was expecting similar poor standards; the standards at Preston were anything but poor. I was absolutely impressed from start to finish. The ward was very clean. The staff were very friendly, courteous and maintained professionalism. I was kept up to date on everything that was going to happen and all questions answered with confidence and excellent knowledge. The staff on the ward clearly know their speciality very well. Maintaining my confidentiality and dignity came naturally to all - I was never discussed on a ward round where other patients could hear. I was also not "talked over" on ward rounds which is all to common in the NHS. I was looked after on the ward, in theatre and in recovery to the same excellent standard.

The staff (medical and nursing) on the ward are clearly very hard working and the ward is very busy. On no occasion did I hear a member of staff complain, grumble or moan. All staff seemed happy and smiled, even at night! Everyone this ward should be commended on their professional courteous attitude. I do hope they read this and I'd like to say a big thank you for everything.
I have spent ten minutes thinking about this and I can think of nothing.
I wish standards at all NHS hospitals were up to this.
5 Stars
06 Sep 10

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