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Medway Maritime Hospital

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Telephone: 01634 830 000
Windmill Road
Gillingham
Kent
ME7 5NY
NHS Choices

Reviewed 162 times
Average rating: 2 Stars

If you have had an experience with Medway Maritime Hospital and would like to share it, please leave your feedback below.


Most recent feedback

Rating: 5 Stars

“The staff at Medway Maritime Hospital stand out, all friendly and helpful.

Andrew Lowles”

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156 Reviews for Medway Maritime Hospital in Gillingham

Review for Medway Maritime Hospital
anonymous
The staff at Medway Maritime Hospital stand out, all friendly and helpful.

Andrew Lowles
5 Stars
12 Nov 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear about your experience of using the Trust's services during your wife's admission. Thank you for bringing your concerns to our attention. You raise a number of issues which would be best discussed with you directly. My understanding is that you did raise some of these concerns with ward staff at the time, but I am happy to discuss and look into matters with you further. Please contact:

Amanda Gibson
Clinical Nurse Lead on 01634 830000 x3121




19 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear your experience of using the fracture clinic has not been positive. This is not the impression we wish any of our patients to leave the hospital with. We value your comments and appreciate you taking the time to give feedback which will be brought to the attention of the relevant people.

Please contact me if you would like to discuss these issues in more detail.

Stephanie Parrick
Senior Operational Manager Trauma & Orthopaedics
Email: stephanie.parrick@medway.nhs.uk

18 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear about your father's condition and that you feel he is not receiving satisfactory care. It is difficult to address each of your concerns without more detail but generally, if a patient is referred from their GP for surgery, we must get the patient an outpatient appointment within 13 weeks. However, in many cases patients do not wait this long and if the referral is graded as urgent, we expedite the referral. Once the patient has been reviewed and the best course of treatment decided upon, he/she will then be sent for pre-assessment to check everything is in order and have their operation booked.

From the date we receive the referral from the GP, treatment must be completed in a total of 18 weeks, including the wait for an outpatient appointment and any diagnostic tests. Where the referral is urgent, treatment is completed sooner if it is safe and appropriate to do so.

If you would like to discuss your concerns in more detail, please do not hesitate to contact me and I will be happy to discuss the matter in more detail with you.

Alex Hoile
Senior Operational Manager
Breast, Colorectal and General Surgery
Email: alexandra.hoile@medway.nhs.uk





18 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear about your husband's experience of using vascular services. Your comments have been noted and shared with the relevant teams and individuals. It seems that communication has not been clear and this needs to be addressed so your feedback is very much appreciated.

I will need more details from you to be able to respond to your concerns more directly. Please contact me if you would like to discuss these issues in more detail.

Stephanie Parrick
Senior Operational Manager
Trauma & Orthopaedics
Email: stephanie.parrick@medway.nhs.uk


18 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear about your experience of using orthopaedic services. Care in this case has not met the standard we wish to deliver so thank you for your feedback which has been passed onto the relevant managers, so these concerns can be addressed. Please contact me if you would like to discuss these issues in more detail.

It is good to hear that you found plaster room staff excellent, they will appreciate your feedback too.

Stephanie Parrick
Senior Operational Manager for Trauma and Orthopaedics
Email: stephanie.parrick@medway.nhs.uk

18 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to provide your comments. I am sorry to hear you feel there is a lack of clear communication in some circumstances and that record keeping is poor. I would need more details from you to pinpoint the areas we could improve upon. If you would like to discuss this matter further, please do not hesitate to contact me.

Parking at the hospital can be difficult at peak times and we do encourage patients, wherever possible, to use public transport to reduce the volume of traffic entering the hospital site. This is an ongoing challenge but one that we are constantly looking to improve.

I will pass your comments on to the relevant teams. Thank you once again for providing your feedback.

Suzanne Brooker
Head of Patient Experience
suzanne.brooker@medway.nhs.uk

17 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear about your brother's accident.

Thank you for taking the time to provide feedback on the levels of care you have seen at the hospital. Staff are committed to providing the best possible care and treatment for our patients and we have been doing lots of work to improve the experience patients and their relatives have when they use the Trust's services.

Once again, thank you for your comments and I will ensure that your feedback is shared with the high dependency unit team.

Suzanne Brooker
Head of Patient Experience

17 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
not staying but visiting
My brother involved in a recent RTA very badly wounded and being cared for in the Trafalgar ward. (high dependency unit).
i have to say having sat there whilst my brother was asleep lots of the time the nurses were absolutely fantastic not only to my brother but to all the patients in close proximity the attention to others needs and well being along with the actual health and problems being suffered were excellent.

i have seen some bad reviews and have listened to some bad story's and now struggle to understand them? maybe they expected to much i don't know but my experience having lots of time to reflect on it was the care was well above normal and if i am ever in a bad situation needing care i would wish to be on this ward.
Thank you
4 Stars
11 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Lack of compassion, understanding and urgency
My father (74) was referred in great pain by his GP to Surgical Assessment on with a very large hernia weighting approx 4 / 5 pounds. He is also diabetic and is on heart medication.
After a 8 hour wait on the ward, he was admitted overnight to Sunderland ward at approx 11.30pm.He was told the following morning before he was discharged at 2pm, that surgery would necessary but as he is on heart medication, he would need a full medical review before his surgery would be scheduled. We fully understand the need for that but when we asked how long it would be before we get the appointment for the medical assessment, we were told up to 13 weeks and then possibly another 13 weeks before surgery.
Great ..... 74 years old, in pain, carrying a 4lb hernia around with you and no immediate prospect of necessary surgery.
Previous personal experience with this hospital shows that if your over 70, don`t hold your breath.
Understanding and urgency is not at the top of this hospital`s list.
2 Stars
09 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Plaster Clinic
I have had and am unfortunately still undergoing some disgraceful treatment by all the medical staff at the fracture clinic had have already given a review of their behaviour.

While I was being "helped" by staff from that area, I was also seeing the staff in the Plaster room.
They were an absolutely marvellous group of people, they were extremely helpful, they took the time to discuss any problems and were quite happy to give their advice with any query. I will be writing to them personally, but thought amongst all the horrendous experience and treatment people have received, it might be encouraging to know there are still some staff that did not make you feel you are a nuisance to them.
1 Stars
06 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Orthopaedic fracture clinic
I broke my ankle begining of December and because orthopaedic ward too busy, placed in surgical ward. Care from orthopaedic staff appalling alrhough ward staff very helpful. Put on operation list 3 days running and not until I became very distressed did a doctor visit me and arrange operation. No visits from doctors on ward too review my condition unlike all other patients.
Infection found in wound on one side after being discharged and, after plaster room reported infection had a surgical strip placed on it. Had too return to plaster room each week to have cast removed and another antiseptic strip placed on wound. Plaster room staff were excellent, pity they do not carry out all the out patient treatment.
Visit's to clinic were horrendous, before clinic started, the delay of 30 minutes sign would go on door, all patients very agitated, after if we are late arriving, we are instantly told will have to make another appt.
Am unfortunate to still have to attend out patients but still have the infection which according to first doctor I saw had cleared up. Am lucky enough to be seeing district nurses now, but the would taking a very long time to heal.
Have put in a complaint about treatment, but obviously treatment I received bears no resemblance to the "recollection" of the staff involved. When I was first admitted to hospital and was disregarded in the ward visits, everyone I spoke to, told me the orthopaedic doctors were the worst in the hospital, that has unfortunately proved to be true.
There was only one pleasant and polite doctor, so if you are treated by anyone, you would hope it would be him.
Once again I reiterate my opinion that the Medway hospital service, apart from a few single people and departments is absolutely disrgraceful.
1 Stars
06 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
What a shambles.
My wife was admitted to Will Adams ward on 3 April 2013. After arriving at the admissions and discharge lounge no one knew why my wife was being admitted. They had apparently lost the e mail from the consultant. My wife had to wait there for nearly 8 hours before finally being admitted to the ward. There was alot of phone calls, running around by staff to sort this out. During this time my wife was becoming extremely distressed as she has ME and was very tired.On arrival at the ward, once again there was a lack of communication as to why she was there. There was no food offered to her until she asked for it after only being offered a measly sandwich at 2pm. By then it was 8pm. i was appalled at the dirty floors, dirty toilets, disgusting smell of urine and faeces.My wife had two bins by her bed which were used to put soiled linen and goodness knows what else in them. Bins should not be next to patients beds.On the second day my wife asked to have a shower only to be told the shower was temperamental and there was probably no hot water, which there wasn`t. The place was extremely cold during the night and was told the boiler was broken. There was a total lack of communication between all the staff. Some of which spent most of the time gossipping about each other. Some beds took all day to be made. My wife eventually asked to be discharged even though she was not feeling at all well and was brought home in a worse condition than when she went in.The hygiene control, communication and respect of some nurses towards patients needs to be urgently addressed.i would not recommend this hospital to anyone and am concerned about the overall lack of hygiene and disorganisation. My wife is very unwell still and her needs were not met.
3 Stars
05 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We are very sorry to hear your frustrations with using some of the Trust's services and this certainly is not the standard of care or communication we want to provide. To look into the matter in more depth, we would need more information from you. If you feel you would like to discuss this further, please do not hesitate to get in touch with one of us.

Thank you for taking the time to provide your feedback and to bring this matter to our attention. Your comment has been passed onto the relevant teams.

Stephanie Parrick
Service Manager
stephanie.parrick@medway.nhs.uk

Benn Best
Operational Manager ? Orthopaedics
Benn.best@medway.nhs.uk

05 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear about your experience and concerns around staff notifying family when a patient is brought into hospital as an emergency. Next of kin should be contacted with the patient?s permission or if the patient is unconscious/unable to give consent. Thank you for your feedback and it has been passed onto the relevant team. If however you wish to discuss this in more detail, please do get in touch with me.

Inmaculada Diaz Alonso
Clinical Nurse Lead ? Emergency Department
inmaculada.diaz-alonso@medway.nhs.uk

05 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We are very sorry to hear about your experience of using the fracture clinic. We do except all our staff to treat patients and visitors with politeness, dignity and respect and we are sorry to hear you felt this did not happen on this occasion. We are also sorry you were not informed about the wait - staff in the area are usually very good about updating notices on doors. Your comments will be passed on to the relevant team so thank you for bringing your concerns to our attention.

Stephanie Parrick
Service Manager
stephanie.parrick@medway.nhs.uk

Karen Phipps
Clinical Nurse Lead - Outpatients
karen.phipps@medway.nhs.uk

05 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
admission by gp
my husband is undergoing treatment or vascular problems to his right leg and inbetween being seen by nurse at clinic and having an urgent ultra sound scan was contacted next day to be told that he needed an angiogram for both lower limbs while awaiting for the appointment to arrive i had to ring up for a dr to visit as the back of right knee had swollen and he was having difficulty in walking my husband is( 65yrs old bythe way ) and was in extreme pain the dr then decided that he needed to admitted as he was not happy and stated he could not see inside the blood vessels to know what was happening sent my husband in by ambulance with letter stateing the reason it now appears that somewhere between kingfisher ward where he was taken to at nearly midnight and pheonix ward where he is now he is being treated for constipation (dont know where this has come from) and not the main reason for what he was admitted the blockages he has are not in the bowel but his blood vessels in his legs when trying to explain to staff was just rather rudely told constipation had to be ruled out (didnt know blood vessels could be constipated) also it appears that there was no sign of what the dr who wanted him admitted attached to details in his records on his bed so would like to know where the information sent by the dr has vanished to between these wards
3 Stars
05 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you very much for your feedback. It is great to hear you are pleased with the standard of care your father is receiving and that you witnessed good care for other patients on Milton Ward. We have been doing lots of work to improve the experience patients have when they need hospital care or treatment. Your comment will be passed onto the relevant team.

Suzanne Brooker
Head of Patient Experience

02 Apr 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Well Done Staff on Milton Ward
Just visited my father on Milton Ward. The environment was very clean, staff were friendly and on the ball. Patients were well cared for and inidividual needs seemed to met as much as possible.
5 Stars
29 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am extremely sorry to hear these concerns. If you haven't already done so, I would encourage you to contact the Trust to look into the more recent matters you refer to more fully. Obviously we would require more details from you to address these concerns.

We are committed to delivering high quality, safe healthcare - that is our top priority and patient privacy and dignity is extremely important to us. I am very sorry to hear you feel we did not meet the standards we are committed to on the occasions members of your family have used the service.

Suzanne Brooker
Head of Patient Experience
Email: suzanne.brooker@medway.nhs.uk


28 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am extremely sorry to hear these concerns. If the parents haven't already done so, I would encourage them to contact the Trust to look into matters more fully. Obviously we would require more details to address these concerns.
We are committed to delivering high quality care - that is our top priority and I am very sorry to hear you feel that did not happen on this occasion.

Suzanne Brooker
Head of Patient Experience
Email: suzanne.brooker@medway.nhs.uk


28 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear about your experience and I hope your treatment has now been completed satisfactorily and that you are no longer in pain. If you would like to us to look into matters further, or feel you have questions unanswered, please do not hesitate to get in touch and I will ask the relevant teams to look into this for you.

Suzanne Brooker
Head of Patient Experience
Email: suzanne.brooker@medway.nhs.uk

28 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you so much for taking the time to give us your feedback. We are pleased you felt you couldn't have asked for better care; that's exactly how we want every single patient to feel when they use our services.
Once again, thank you for your note and I will ensure your feedback is passed onto the relevant teams.

Suzanne Brooker
Head of Patient Experience

28 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear that during your recent visit to the Emergency Department, after a long wait, you felt dimissed and not given advice about your injury or after care. This is not acceptable and I am sincerely sorry about your experience.

Please do get in touch with me so I can look into your care and obtain a few more details from you, so we can address the concerns you have raised and make sure this does not happen again.

You can contact me on 01634 830000 x3874.

Inmaculada Diaz Alonso
Clinical Nurse Led for Emergency Department

28 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
did not contact family
Some years ago my brother was admitted to this hospital in a very poorly state with a urine infection. He had longstanding bipolar problems and was mediated with Lithium. His kidneys began to shut down and he needed dialysis to keep him alive. (bear in mind that he was in his early 40's, with one previous, prolonged, episode of nephritis at age 6/7)

My brother lived on his own with family and professional support. The family were not aware of his being hospitalised and no-one from the hospital contacted any of us. It was after 3/4 days that we became worried, went round to see him and could not find him that we realised something was very wrong. We eventually traced him to a ward in the Medway Maritime. A formal complaint at the time went absolutely nowhere.

I mention this now because a similar thing has occurred with our step mother who was admitted to the hospital yesterday, 26 March as an emergency. Again no-one from the hospital contacted us! Why not? One of our stepmother's friends contacted my sister to let us know, after going to visit hour stepmother in hospital. We know you are busy, but to let a 24 hour+ period go by without making some attempt to let someone know is very poor practice, even if the nursing and medical care is good.
1 Stars
27 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Fracture Clinic
I was very disappointed by the service as the fracture Clinic. The consultants are cold and uncaring. When I had to phone to make a appointment or want to change a appointment I got through to a voice mail. At one point I phoned every day a few times a day and not ones did I got through. When you leave a message nobody gets back to you. Also when I saw the consultant today - the appointment was for a little boy - he ran 40 min late and there was no notice on his door and his nurse did not came to tell me he is running late. That did bother me as much as I am use to consultants running late it was the fact that when I saw him he did not even bother to make any excuses and dismissed me after five minutes.
When I mentioned that my appointment was booked in wrong he did not comment on it and told me I can leave when I did not stand up quickly enough for him he repeated that I can go now. Very rude. Again I was there with a little boy .

I think the consultants( I saw three different ones) at the fracture clinic can do with some people skills and after I read some of the other reviews, I am disappointed that people complain but nothing change.
2 Stars
27 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
A&e possible broken foot
When arriving at the hospital the reception staff were helpful, and the wait to see the triage nurse was quick. However the nurse seemed very uninterested and didn't even take the time to check my injury and just asked about 3 questions and had me sit back in the waiting room. I was then called round for an X-ray, this also happened quickly and the lady was very pleasant. Once back waiting in a&e to see a doctor I started to feel uncomfortable as I was a young girl surrounded by aggressive drunks that had been brought in by the police. A&e seemed oddly quiet with only 5 of us waiting to be seen, however I waited a further 2 hours and when I was finally called into the doctor he poked my foot, flashed an X-ray briefly on the screen and said its fine you can go. I received no advice on what to do as it was very swollen, bruised, and painful the bear weight, and was in and out within 2 minutes. I felt completely dismissed as if a waste of their time. The following day I was in a lot of pain still so went to a minor injury unit where my foot was properly assessed and I was told I had a hematoma to the top of my foot. Overall my visit to a&e was extremely disappointing and a waste of time, and as a student nurse it has made me question the type of profession I am entering. Next time I am I injured I won't bother.
2 Stars
27 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We are very sorry to hear that your experience of using our outpatients clinic has been such a negative one. We realise how frustrating and upsetting it can be when communication is not clear and things are changed last minute. This is not the impression or standard that we want any patient to leave the hospital with and we do apologise that your experience hasn't been a positive one.

To look into matters more closely and find out why this happened, we would need more detail from you. If you wish to raise your concerns with us, please do get in touch.

Marion Fantetti
Outpatients Services Manager
Email:marion.fantetti@medway.nhs.uk

Karen Phipps
Clinical Nurse Lead - Outpatients
Email:karen.phipps@medway.nhs.uk

26 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear about your experience of using the Emergency Department. This isn't the experience we want patients to have when they use our services and your concerns have been noted. It would be helpful if you could get in touch so I can get a few more details from you and look into matters to ensure we make changes where required.

Inmaculada Diaz Alonso
Clinical Nurse Lead for the Emergency Department
01634830000 ext 3874
Email: inmaculada.diaz-alonso@medway.nhs.uk


26 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Disgusted
Admitted to A&E 18/3/13 by ambulance I'm asthmatic and I was struggling to breathe ( I'm also a nurse) when I got to the hospital having been on oxygen in ambulance when they removed the oxygen my sats dropped so they kept me on it. At the A&E dept. they told the ambulance crew I would have to sit in the very full waiting room oxygen was remove and there I sat struggling to breathe for 2 hrs until I was called by a wonderful caring nurse who got a dr to listen to my chest she said it was clear (ambulance crew said it was full of crackles) I knew it was vey wheezy and bubbly so then sat in waiting room for. Med doc called at nine dr said bad infection plus asthma attack . As a nurse I was disgusted at the A&E dr not to being able to diagnose a wheezy and infected chest my oxygen levels still low she wasn't interested . I sat in the waiting area watching and I really thought the whole experience for everyone attending your A&E dept. was a nightmare.
1 Stars
18 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Out patients
I had an out patient appointment cancelled recently and was contacted one hour 20 mins before the time. The person on the phone couldnt give a reason why the clinic was cancelled. I ended up in tears and was told they would put me through to the Consultants Sec. There was no answer they then tried to put me to PALS but I asked for complaints dept as PALS complaints arent recorded as formal nor a complaint - they didnt answer! Eventually they said they would speak to the out patients dept. I was then told to attend as normal.
After waiting in a long queue THe lady in front was told the clinic had been cancelled (she had her elderly 93 year old mother with her). The reception staff said they would take them to Area 3 but to "stand firm and not to take no for an answer". This suggests things like this are happening on a regular basis.
I joined them in another booking in queue and I can onlty describe the scene as chaotic. The receptionist didnt help by repeating themselves like a broken record they also spoke in broken English which was hampering things as well.
I was told to go home but "stood my ground" like the lady in front. I asked to speak to the nurse in charge to be seen by a CSW. They merely repeated the same as the receptionist , when talking a staff nurse walked past the CSW attempted to ask her for help and was shouted at in a bullying manner and tols they were busy. (busy with what we wondered as the clinic was cancelled?). We collectively asked for the Sister in chrge to be told there wasnt one -we saw one in blue uniform at the end of the long corridor facing Area 3!
We then asked for a Manager to be contacted but this only seemed to confuse the CSW, again the Staff Nurse walkeed past looked and repeated they were busy!
Most of us sat waiting to see someone and suddenly we were told a Dr had been found.
The reason for cancelling the clinic was sickness of the Consultant and the Registrar was called to an emergency in theatre. Surely theatre time is covered by Drs not committed to an out patient clinic? Also I thought Consultants were allocated theatre time for their team.
This isnt the first time my appointment has been cancelled and still no improvements have been made especially being assured that in future a reason would be given ( a simple and obvious management tool).
A friend also had their appointment cancelled later in the week for a different Consultant. How many Appointments have been cancelled this year? It seems the hospital is running in crisis and not managing to care and deliver a basic service to their patients. The comments on this site suggest this.
2 Stars
14 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you so much for taking the time to provide your feedback. Our aim is to deliver an excellent experience for every patient and it's good to hear yours was a positive one. I will of course pass your thanks on to the relevant teams.

Suzanne Brooker
Head of Patient Experience

11 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear that it took you three attempts to get put through to the correct extension number. We do regularly review phone numbers on the website to ensure they are up to date and do apologise that an incorrect number is posted on this occasion. I will look into this and ensure the correct numbers are available.

Yasmin Khan
Head of Communications
01634 833852

11 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear that your son left the Emergency Department following a long wait.

Our navigating nurses in the department are trained to identify contagious conditions that could put other people at risk of infection and would isolate a child only if required.

If your son would like to raise his concerns or discuss his visit with me in more detail, I would encourage him to get in touch with so I can look into/talk through his concerns with him.

Inmaculada Diaz Alonso
Clinical Nurse Led for the Emergency Department
01634830000 x3874

11 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear that during your recent visit to the Emergency Department, the standards were not satisfactory and certainly below those that we aim to deliver. I am also concerned to hear that you felt you were ignored and had to wait in an unpleasant environment on the day.

Please do get in touch with me so I can look into your care and obtain a few more details from you, so we can address the concerns you have raised.

You can contact me on 01634 830000 x3874.


11 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to hear that during your recent visit to the Emergency Department, the standards were not satisfactory and certainly below those that we aim to deliver.

Please do get in touch with me so I can look into your care and obtain a few more details from you, so we can address the concerns you have raised.

You can contact me on 01634 830000 x3874.

Inmaculada Diaz Alonso
Clinical Nurse Led for Emergency Department

11 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Waiting time in AE
My son took his daughter to AE on the 5 th march after waiting nearly 4 hours he left taking his daughter to the doctors. Her symptom were stomach ache & sickness she is only 13 months old had lost 2 pound in 2 days she also had a rash. What we did not understand is that she was in a room with other children even though she could be infections.
1 Stars
05 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Terrible telephone service
It took three attempts to get put through to the correct extension. The web page gives a telephone number that is actually a call centre who put me through to the wrong number. I had to phone again through to the main reception which rang for ages. Tried again before getting to a receptionist who put me through.
If you list telephone numbers on the web please at least clarify that this is not the direct number and educate your call staff to use the correct numbers and improve their customer service attitude.
3 Stars
04 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Tired of waiting 6 hours!
I attended medway hospital at 12.30 on the 1/3/13.was seen by a triage nurse only to be ignore at what i was trying to tell her & was sent out to wait to be booked in,whilst waiting for the receptionist who sat there chating & gigiling with her co worker whilst loudly chewing gum with an attitude! i eventually got called to be booked in (an hour later) as i gave information about dob etc i was told that it was wrong,the infomation they gave me back was over 10 years out of date,( i have had several visits to the hospital in previous months in which i have updated my address,dob,phone no & next of kin etc) only to find out that they havent bothered to update it at all!...whilst sitting in the waiting room a lady was sick all over the floor by the toilets,approx 12.45,after many drs,nurses & various staff had walked by the vomit.we & a few other members of the public complained & was told to move away from the vomit if we didnt like it,that was by the gum chewing receptionist. After several more complaints & 2hours later 2 cleaners turned up to clean it up.thats 2hrs of sitting in a vomit & smelly filled waiting area! i then need to go to the gents loo & guess what? yes you got it,the floor was covered in vomit from the drunks & druggies that had nothing better to do than was drs & nurses time....i am an insulin diabetic & when to the receptionist to ask how long it was going to be before i got seen,her reply was youve only been here 2hrs & 39 mins,i had actually been there for 3hs & 39 mins but it took the receptionist an hour to book me in! i told her i need to test my levels as i was feeling queer she ask why i didnt bring my meter with me & i said i wasnt expecting to be kept waiting for so long! she said what do you expect this is a&e! i insisted that i have my levels checked,which a nurse did & my reading was 5.2 & i was told that thats perfectly normal & to go & sit down to which i replied that 5.2 is not normal for me & that i was going into a hypo,the nurse said to me "well go & get something to eat & drink then" she wasnt even aware of what i was in a&e for,that could have caused a major problem if i was going to have surgery! anyway after having an xray & seeing a dr who couldnt speak "proper" english, i was sent home with out any advice.but that was nearly 7 hrs from when i got there.now ive forgotton what point i was trying to make,well i do have the beginings of dementure,neroapathy,mini stroke,angina,on crutches due to severe back injury,copd,diabeties on insulin,metformin,victozia,oh i have to inject 5 times a day,also suffer from depression (wonders why lol ) had cancer,which i have been given the all clear after treatment.have,high blood pressure & cholesterol & a heart mumour.think thats all thats wrong with me....im 49 & was spoken to like i was at pre school the end.
1 Stars
03 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Oh dear-what a shambles!
Taken into A@E by extremely caring ambulance crew following bleeding from the lungs I was then dumped in the waiting room,amonsgt drunks,obvious drug addicts being removed by police and other genuinley sick people.Waiting time 4 hours! Sent to xray,only to find nobody there-and told by a caring member of staff to"wait then until there is!" Finally after 7 hours told by a registrar that I possibly had TB or lung cancer and would need an urgent ct scan followed by appt to discuss,so would be contacted 2 days later on Monday.
Did not happen.After seeing my GP got scan date and appt-only for scan to get cancelled.Finally had scan two weeks later-and 2 weeks later still waiting for appointment that was urgent so still have no idea wether I am indeed suffering from either of those two things! This hospital is a joke-except it is not funny leaving people worrying for over 4 weeks-thanks to my GP who prescribed an antibiotic the bleeding has stopped,no thanks to the Medway at all!

02 Mar 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Thanks to Medway Hospital staff A & E & C D U
I would like to express my thanks to all the staff involved in my care in the A&E & CDU
for the period 0500hrs to1700hrs on the 22/02/2013, Again Many Thanks.
Please pass this on to all your staff in these departments.
5 Stars
23 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
I had the best people looking after me
I couldn't of asked for better people to be looking after me after my ectopic pregnancy, many thanks!
5 Stars
20 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you so much for taking the time to provide your feedback. We have done lots of work to improve patient experience and this work is ongoing. I am really pleased your experience was so positive and I will pass your comments and thanks onto the relevant teams.
Suzanne Brooker
Head of Patient Experience

14 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to offer us your feedback.
I will ensure your comment relating to car parking charges is passed to the relevant manager. We have two car parks for patients and vistiors which offers users the option of paying for their parking before or after their appointment or visit. Car park one, which is located at the hospital front entrance, is a pay on foot system i.e. you collect a ticket when entering the car park via a barrier system, when leaving the hospital you place your ticket in one of the pay machines where you will be informed of the amount of money that you need to pay for your stay. Car park two is a pay and display machine i.e. you pay for your ticket first and display in your car during your stay. We feel that by offering both options it is a fairer system for all users.

I was pleased to read that you found the dermatology department very friendly, helpful and knowledgeable.
The staff will be made aware of your feedback so that we can continue with providing an excellent patient experience.

Suzanne Brooker
Head of Patient Experience

11 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I was sorry to read that you feel the care your mother had received was less than expected, please accept my apologies.
If you would like to discuss this further then please do get in touch and provide more details so we can look into the matter and provide you with some answers. Thank you.

Suzanne Brooker
Head of Patient Experience

11 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
I now have a positive experiance of Medway
I was an inpatient on the 26/1/13 with uro-sepsis and have got to say i was more that happy with the treatment i received and how quickly i was dealt with.

I was on a ward, but seen by the out reach team and constantly kept upto date with my treatment and progress. I then moved to HDU and then to ITU.

Thank you to all the staff on them wards, and a special thanks for all there help and support. I couldn't of been under a better team and always recomend them to others.
5 Stars
10 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Phototherapy day treatment
First - the car parking is dreadful and expensive - you have to judge how long you will be and then pay before rather than paying after appointment - some moronic bureaucrat decided that - clearly incapable of thought!

The Dermatology day treatment is very good - at first visit you maybe slightly worried by the laid back atmosphere - but do not confuse laid back with unfriendly or unhelpful the staff are excellent - helpful, friendly and knowledgeable. The treatments are on time (on one visit of 30 I was treated late - about 40 minutes late for explained and understandable reasons - 1 of 30 is about 3% so pretty good).

On your first visit a nurse will show you where all the facilities are and explain your responsibilities (nothing difficult - getting yourself changed, getting towel(s) and protective specs and clearing up after yourself!) and on subsequent visits they leave you to it .

The only reservations I have is with the length of wait before I got the treatment and indeed the initial Consultant appointment which was several months in both cases thus giving even more time for the skin complaint to develop - but that's about politicians and nothing to do with this excellent department - and I have to recognise that people with life-threatening skin problems are rightfully on a fast track! I still blame the politicians!
5 Stars
07 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Hospital Comment
My Mother went into this hospital for a hip replacement and ended up with MRSA, followed by Sepsis. Instead of staying for the 5 days she ended up being there for 12 weeks. I understand mistakes can be made, but the poor quality of medical diagnosis, and the attitude of the medical staff really was dreadful. Nobody would take any responsibility for her care, and nobody seemed to be bothered with had gone wrong. Finding out what was going on was near impossible, and buck passing had been developed to a fine art.At weekends it would seem the most senior member of staff, and only member of staff on duty would be the cleaner.
1 Stars
07 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We are very sorry to hear you were dissatisfied with your recent visit to the Emergency Department. To enable us to understand your concerns more clearly, and provide you with some answers, we would encourage you to contact our PALS team by telephone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk. The experience patients have at the hospital is very important to us and we'd like to hear your concerns in more detail.

Suzanne Brooker
Head of Patient Experience

04 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to provide feedback on your experience of using the hospital. We are pleased that your care and treatment has been of a very high standard - this is our aim for every patient every time. I will ensure that your feedback is passed onto the relevant team.
Thank you once again for providing an insight of your experience.

Suzanne Brooker
Head of Patient Experience

01 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway Hospital Experience
My 70 year old wife was rushed by ambulance to the Medway Hospital early this morning after passing out with a suspected heart attack, only to be left in a chair in the waiting room. After sitting for one hour of a three hour wait we could stand no more and had to discharge ourself as my wife would be far better of at home in bed instead of putting up with all the stress of A&E. Now we find that the blood tests that were taken may be discarded and the results withheld. God help us all.
1 Stars
01 Feb 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Excellent service - absolutely no complaints!
I have seen the Consultant Neurologist on several occasions, and had several tests completed now, and every time the clinic has been clean, on time and the service has been of a very high standard.

The Consultant Neurologist was also excellent - cannot speak highly enough of him.

Am certainly pleased I choose Medway over my nearest hospital.

5 stars from me!
5 Stars
29 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your positive comments. We are happy to hear that you found the registrar polite and friendly. I have passed your kind words to the service manager for dermatology.

I have also highlighted the issue you raised around smoking to our services manager. This is an area that we are looking into.

Suzanne Brooker
Head of Patient Experience

28 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Please accept my sincere apologise that you were unable to get through to the MRI department. We have now recruited a new staff member to help with the volume of calls as it has been recognised that there have been problems. Thank you for bringing this to my attention.

Carole Ann Holmes
Clerical Operations Manager Imaging and Nuclear Medicine

28 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Please accept my apologies that you found your visit to the hospital disappointing. Our aim is to ensure a positive experience for all patients and visitors. Your feedback has been passed on to the relevant department.

Suzanne Brooker
Head of Patient Experience

28 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
How Awful
what a total sham Medway hospital is. After travelling around to hospitals which are run extreamly well, medway is such a let down. Thank god i am not an inpatient and only a visitor. The hosipital is disgusting, dirty, and as for a caring nature, show me where? OK thay may be a little bit unfair, as not everyone i have had the misfortune of meeting has been rude, totally disinterested in what anyone has to say or indeed care about opions raised....... just the majority......... from the extreamly rude porters in A&E to the senior staff on some wards. Each and every one of the patients should be treated with compasion, care and dignaty, maybe a course on such issues would be in order.
2 Stars
24 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Appointment on--time. A reassuring experience.
I was impressed by the promptness of my appointment. It was almost exactly to time. There was no waiting around and this was much appreciated.
The Registrar was polite and friendly. He put me at my ease and led me through the facts of my condition and its treatment. He was exuded confidence without arrogance. Most welcome!
He answered my questions without condescension and encouraged more. I came away far more knowledgeable and reassured than when I first went in.

The Maritime is an old hospital and the building is complicated. Hard to keep it looking good then. Nevertheless, I felt it was as clean as it could be in my, admittedly, brief acquaintance as an out-patient.

I was less impressed by the way the hospital authorities tolerates people smoking right by the Main Entrance! The reception staff said they were unable to do anything. 'Strictly No Smoking' signs are simply ignored. Why is this?
5 Stars
18 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Waiting 7 day for MRI appoint after be admitted for TIA
Very disappoint that i can not get through to the MRI dept can only leave meassge if you want want to cancel or change appointment, i have rang many times at different times between 9 am and 4pm and can not talk anyone wait up to 10 minutes still no answer i want to find out when a appointment is available as my wife had a mini stroke and was told that a MRI Scan will be done with in a week, it has been ten since she had been admitted in A and E depart and discharge late Tuesday evening, waiting to find out when the scan is going to be to find out what in going on in her body
3 Stars
17 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Admin
Just to get emergency dental treatment I had to go through 3 NHS departments, phone constantly for 3 weeks, then be told my details were lost. I went to Maxillo facial department and they told me the consultant said " Any back street sentist could do this and we do not know why you are here at all? (even though triarge recommended it.
My appointment is tomorrow and I am losing sleep because of the pain, and because I am worried about how un professional the service is going to be.
3 Stars
16 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
The birthing of my dear grandson
I visited the hospital on the 21st December My grandson was a perfect child until it came his time to enter this world at Medway hospital. He is still with us even though he does not know it, at least he is in no pain the poor little man. This can not be said however, for is Mum & Dad. He has little brain function presumably due the him being staved of oxygen during his birthing.
His brain stem, which controls the reflexive functions of the body like heartbeat, breathing and digestion, continued to operate In order to keep him alive in his present condition, he has to be fed with a tube.
During my visit to the hospital I found it very impersonal and in need of a total refurbishment.
3 Stars
16 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I was sorry to read about the lack of care you feel your father has received, please accept my apologies.

We would like you to contact us to discuss this further. Please call our Patient Advice and Liaison service (PALs) on 01634 830000 extension 5793 who will be able address your concerns.

Suzanne Brooker
Head of Patient Experience

14 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Disgusted with lack of treatment given
Follow on from my last review. Have now been told my father could die at the weekend and since him being told about cancer, no treatment been given. The consultant took it upon himself not to do a biopsy. Been in hospital 1 month has not had cancer treatment started. It was nearly three weeks before a treatment plan started. How can this hospital be allowed to get away with the way they treat people? It should be closed down. Some health service that is provided in this country! No wonder Prince Charles is kicking off about it, and to top it all, rang the hospital to see how he was they said they would get a doctor to ring me back it never happened

11 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
care
i do not rate medway hospital at all reasons are as follows in 2000 my son was born in there i went to see my who had just given birth the door was wide open her legs in stirups and blood every where she was not covered up and people were walking past looking in such good care there in 2004 my mum had lukemia and was told if she felt ill she had to ring the hospital my wife did this because i was away with the army she was told cant help you ring back tomorrow good care again my father is in the hospital now he has been getting treatment for galdstone problems the fact he has got cancer and its bad has not recieved any treatment for this he has been in there for nearly 4 weeks ive phoned the hospital to see how he is and a cleaner picked up the phone im serving in the army at a medical regiment and have just returned from afghanistan were i was treating anything from a gunshot wound to triple amputees they got better care if things are not resolved with my father or anything happens to him my family is going to the national press and it will be another case against the hospital im unhappy with the hospital its disgusting how people get treated

10 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
MS Nursing service and neurology
My experience as a patient has been faultless. You are treated as an individual not just a patient. Being involved in decisions in regards to my treatment and having the feeling that you are actually cared about generally as a person. I thank them all individually and as a team.
5 Stars
10 Jan 13
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I would like to apologise for the behaviour you experienced from the ward clerk. I will be speaking to her regarding this matter to prevent this happening in the future. We can always arrange for individual needs to be catered for if the nursing staff are made aware so that we can accommodate this request. If you would like to discuss this further please contact me using the contact details below.

Carla Russell
Ward Manager, Victory Ward
01634 830000

20 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Very good nurse care, but should review administrative personnel
Nurse care
Ward clerk in victory ward.
My husband was at VIctory ward, one of the ward clerks was very rude to me while on my visit. I know the meal times are protected but i wanted to spend as much time as I could with him. One of the meals was served 15 minutes early and she told me to leave in a very aggressive manner.
3 Stars
19 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for such a lovely feedback of your recent treatment and care at Medway Hospital. Your kind words will be passed onto staff on the pre op care unit and to all of the staff on Pembroke Ward who cared for you. We wish you a speedy recovery and a happy Christmas.

Sue Whiting
Head of Nursing, Surgery

13 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your feedback, I am extremely sorry that your experience was not to the standards you expected.
If you would like to discuss this further please contact me using the contact details below.

Inmaculada Diaz Alonso
Clinical Lead, Emergency Department

11 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your kind comments. It is always lovely to hear that a patient is happy with the treatment they received during their time with us.

The staff in our emergency department and the Ambulance Service has been made aware of your feedback.

Jayne Gray
Modern Matron, Emergency Department

11 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
exelent service
i arrived for my operation on friday at 7am.i went to the pre op care unit and filled out all the questions.i was supprised to be told to get ready for my op at nearly 8am.all my belongings were labled and i was re ashured by the chap putting me asleep.i woke up in the recovery room and then moved to the ward.i would like to pass my thanks to those at the pre op care unit and the staff at pembury ward for looking after me and my recovery.exelent service and i couldnt ask for better care.The standards shown where highly proffesional and care and hygine is of a high standard.Thank you all very much. I would recomend the hospital to any potential patient.when you come to Medway you are in good hands. Merry Chrismas all.
Trevor Garside
i am satisfied , with my stay at the hospital on 2 occasions.
5 Stars
11 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank for taking the time to offer us your feedback. I was sorry to read that the experience your child received was less than I would have expected. Please accept apologies. If you would like to provide more details I am happy to investigate fully.

Tracy Rouse
General Manager Surgery and Anaesthesia and Critical Care
01634 830000

10 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Must do so so much BETTER.
the receptionist i spoke to was polite ,and helpful,,, sadley the other person who was working that night was very rude to severel patients ... such a shame .
When i arrived , just after 2am the waiting time was 3.5hrs , i waited 3 hrs then the time was extended to 4 plus hrs , of course i was not happy ,, i finally got to see a doctor at 7.30 am and told that my problem was quite serious.
there must be a more proactive way to treat people faster ?????
I've used the NHS just 3 ( three ) times in my life ,
When i was born
When i fractured my wrist (Epsom General )
And when i visited Medway Hospital .... so im no time waster ..
4 Stars
09 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Had to wait but got the treatment required. Thank You.
Attended the Emergency Department as required further painkillers following on from an operation. I had tried to get a GP appointment but was unable to do so before my pain killers would run out. On arrival at the A&E department, I queued up like others in the waiting room - all of whom seemed to be huffing and tutting - and was seen by a nurse who advised me that she could get me an appointment at the GP service within A&E. She explained that as my problem was not an emergency I would be better seen in this area as I would get an allocated appointment time not having a fluctuating waiting time dependent on how seriously ill or injured everyone else was. This I could understand. It is what Accident and Emergency departments are for.

I sat back in the waiting room and after waiting an hour saw a wonderful GP who prescribed me some stronger analgesia after my consultation. The receptionist in the GP service was kind and helpful and gave me information on out of hours pharmacies. I expected that I would have to wait so wasn't surprised when I did have to.
There is a shop in the waiting room where you can buy drinks/tea/coffee. This is wonderful but the hospital need to provide a domestic to work in that area as there were cups, crisp packets all over the place. Admittedly I am sure it is the public doing this and not the hospital staff but the public aren't going to bother clearing up after themselves!
In the hour I waited I saw one man storm out of the main area after hurling abuse at someone who i imagined was one of the A&E staff members and I additionally witnessed a relative of a patient who was waiting (happily texting!) arguing with a receptionist about when her daughter was going to get seen and the nurse who had seen me earlier got shouted at by someone else behind the curtain. 3 incidents in one hour!
5 Stars
04 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Wonderful experience at this hospital.
Ongoing patient in Orthodontics and when i regularly see this hospital being maligned in the press & verbally by individuals I find it difficult to comprehend. I have had nothing but first rate care within the Orthodontic & max fax departments. The waiting area is clean & tidy, the receptionist is pleasant and cheerful. The clinics run on time and I have no excessive waits to be seen. The consultant and his team are consistently cheerful and professional explaining all aspects of my care to me. Can't fault anything at all. Have complete confidence in this department & hospital.
I get a text message reminder a few days before my appointment is due. A very good initiative from the hospital and hopefully this improves people forgetting to attend.
5 Stars
04 Dec 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Service could not have been better, well done everyone!
Care and attention by both the Ambulance Team and the A&E staff was excellent.
Would like to send my heartfelt thanks to all concerned.
5 Stars
26 Nov 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Awful
Terrible treatment, different information given on wrist fracture.... told it needed surgery, then told no its fine, we'll put on plaster cast and see you in a week. Since had second opinion (via medical insurance) and it was unstable fracture and requires urgent surgical intervention. Shameful service for a child to be put through.
2 Stars
26 Nov 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
A brilliant hospital
The staff. All are helpful and polite.
It is a great hospital that gets things done quickly and efficiently.
Nothing
Thanks for your first class care.
5 Stars
20 Nov 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to offer us your feedback. I am pleased to read that you found the hospital easy to navigate because of our improved signage, that receiving a text message reminder was helpful for your appointment, and a copy of the consultant?s letter to your GP was sent to you.

Your comments about the car park barriers have been passed to our car parking manager so thank you for bringing this to our attention.

Please accept my apologies that you had to wait as clinics were running late and your notes were not readily available. Our notes are not computerised.

I have highlighted your issues about further tests being required and your comments about the blood test queues to the service managers.

We continually work towards improving our Trust website and to ensure all information is easily ready and accessible to our web visitors. Your comments have been brought to the attention of our website manager.?

Suzanne Brooker
Patient Experience Manager

20 Nov 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Not bad but could do better
Car park is a pay on exit and a 15 minute grace period. Cost is £1.50 for an hour if you are visiting a clinic and have to wait more than a hour you still only have to pay £1.50
Signage is good and it is easy to navigate round the hospital
I get a Text reminder of appointments my appointment
I get a copy of the letter the Consultant write to my GP
The barriers on the car park are slower than most pay on exit car parks, this causes unnecessary queues.

Clinics are often running late. My wait is usually between 1 and 2 hours
My notes never seems to be here when I arrive. Why aren't they all computerized?
Why is it a Consultant sends me for a test, I then get an appointment to go back to the Consultant and the Consultant says he wants to run another test why can't the next test just be booked? why is it that I have to waste my time waiting to go back to the Consultant, then waiting to see the Consultant? Some of these appointments are 3 or 4 months a part.

The wait for blood test is really really long I waited 35 minutes last time and at one point there was only room / nurse who appeared to be working. Why can't breaks be covered so that the level of staff working is consistent?. The seating in the blood test area is inadequate for the number of people waiting and is too close together.
I don't like the new look web-site for Medway hospital and was just on it and it seems to have a less information on it then before.
4 Stars
04 Nov 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to give us your feedback.

I am very pleased to read that you had a positive experience in outpatients.

However, I was very disappointed and concerned to read that you were not afforded the same experience whilst in x-ray. Please accept my apologies. As the general imaging lead I will discuss your comments with the general Imaging team so that we can learn from your experience to improve on the services we provide.

If you would like to discuss this further please contact me on the details below. Once again thank you for taking the time to give us your feedback.

Margo Williams
General Imaging Lead
Medway NHS Foundation Trust
01634 830000

31 Oct 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your feedback. We will take into account your suggestions regarding IT and the amount of chairs provided in the Emergency Department waiting area, and pass them to the relevant areas.

Suzanne Brooker
Head of Patient Experience
01634 830000

24 Oct 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Good outpatients bad x-ray front of house staff
Visited outpatients and was greeted very politely by the staff and had a through consultation with the registrar. The service was very comprehensive, informative and included discussing a range of options for my care. A very positive experience.
I was subsequently referred on to x-ray. It was difficult to find any staff uppn arrival at the deaparrnt and those encountered front of house, had no sense of urgency despite queues, displayed a poor attitude . I have been to other hospitals across the country and have never experienced staff with such an attitude. Not the experience of a supposedly patient centred approach. I would consider given the current climate NHS staff would consider their fortunate position and role provided by tax payers that staff would appreciate the supportive employer the nhs is providing some of the best benefits including above average holidays entitlement, terms and conditions and a good pension. Regardless I feel staff should be aware of why they are there. Perhaps the use of mystery shoppers could identify these issues.

I am a pleasant and tolerant patient always polite and courteous, it's a shame this approach was not reciprocated by some of those I encountered today.
3 Stars
19 Oct 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
I received great care dispite them experiencing difficulties with IT systems. :D
Well organised dipite problems with IT
More chairs in A and E waiting area
4 Stars
17 Oct 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am very sorry to read that you have been disappointed with your visit to Medway orthopaedic outpatients. Outpatients? clinics are very well utilised and we do see a great deal of satisfied patients, however, it would appear on this occasion there have been some problems noted. Our infection control scores for the area concerned, and the Trust as a whole, are at a very high standard and our infection rates are extremely low.

We have a very strict uniform policy and I am concerned that you observed creased and/or dirty uniforms. In my experience that is not what we would see on a daily basis or expect to see. I will ask the clinical lead nurse to spot check the orthopaedic area to ensure that standards are being kept to.

We will also remind staff that communicating overrunning clinics to patients waiting is important. Keeping patients informed is very important and I do apologise that the information you were given was that clinics were running to time, when they were clearly running late.

There are some other concerning issues you have brought up that can only be answered if we have some more information from you. If you could get in touch we would like the opportunity to discuss these matters with you.

Chris Gunn
Directorate Management Team
01634 830000

25 Sep 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Excellent care from start to finish
I had breast surgery at MMH and I have to say that I was very impressed with both the hospital and the staff. I cannot fault the care I have received and others on my ward felt the same way.
5 Stars
12 Sep 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Our deepest condolences go out to you and your family. Please do get in touch with me, when you are ready to do so, to provide me with some details, which will allow me to look into matters for you.

Suzanne Brooker
Patient Experience Manager
O1634 830000 x5175

20 Aug 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
shocking still can not believe what i witnessed
the care my dad recieved in the beginning of his stay
overall pretty much everything but doctors working weekends should be more than one doctor or two on a weekend what a disgrace my father waited in a ward in the most pain he has e very had in his life to be told a doctor would be here soon as possible and i was told by a nurse my father was not in a critical condition he was not given any thing for the pain he was in and eight hours later he died as the doctors missed what was wrong with him and now i have no dad my children have no grandad and my mum is without her husband.
3 Stars
10 Aug 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your feedback about the parking services at the hospital. I am sorry to hear you had to queue for the hospital car park on your visit.

Due to the hospital being enclosed by housing and protected green space, expansion for parking spaces is limited. The maximum number of cars that we can accommodate is very finite. We do however continue to improve our parking services. I take into account your comments about a more prominent paragraph on the back of the appointment letter and the availability of public transport information and will pass this onto the operations manager for further investigation.

Once again please accept my sincere apologies and I hope that if you need to visit the hospital again, your visit runs smoothly. If you wish to discuss this further please contact me using the details below.

Tim Cowell
Logistics Manager
01634 830000 x5266

26 Jul 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to offer us your valuable feedback following your poor experience. Please accept my apologies on behalf of Medway NHS Foundation Trust.

I understand that the issues mentioned are very personal to your unique situation so if you would like to discuss this further please contact Janet Baker, PALS Manager on 01634 830000 x5793.

Once again, thank you for taking the time to give your feedback.

26 Jul 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for you positive comments. We value all feedback received from our patients.

We strive to make coming into hospital as pleasant as possible at what can be a very difficult time for patients and their families. We work closely with the ambulance service to ensure that treatment and care is kept to the highest possible standard. I will pass all of your kind comments onto the relevant departments as I know they will be happy to hear them.

Once again thank you and I hope that any further care with us in the future that you may need will be equally pleasant.

Suzanne Brooker
Patient Experience Manger
01634 830000 x5175

23 Jul 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to give us your feedback. The experience patients have when they visit the hospital for care and treatment is extremely important to us and we are sorry to hear that on this occasion, the high standards we are committed to were not delivered.

We have raised your concerns with the relevant teams to ensure improvements are made.

Please do not hesitate to get in touch if you would like to discuss this further or if you would us to look into any other matter.

Contact Suzanne Brooker, Head of Patient Experience on 01634 830000 x5175 or email Suzanne.Brooker@medway.nhs.uk

09 Jul 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medical treatment excellent, car parking chaotic.
Car parking

I was late for my appointment because although I allowed plenty of time, the queue for the hospital car park stretched from halfway down Rock Avenue. I was anxious and angry by the time I got to the clinic. This was compounded by having to pay ?1.50 for half an hour's parking.

A more prominent paragraph on the appointment letter warning of the impossible parking conditions with some information about bus routes and times might help alleviate the situation which is clearly very unsatisfactory.

05 Jul 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Frightening and concerning.
The staff were caring.
I came for a sigmoidoscopy. Had informed the Dr in outpatients of complex medical history including a pacemaker fitted at St Thomas Hosp. I duly completed and returned the pre procedure questionnaire stating my pacemaker and subsequently phoned the unit to discuss my medication with a staff member in which I again mentioned the pacemaker.
On the day the staff nurse went through my medical history and I mentioned the pacemaker and was then told there may be a problem! I was seen by the nurse in charge who said I should not have been booked at a weekend as there were no staff available from cardio respiratory and they needed to be present.
I told her all of the above and was informed that my pre procedure questionnaire had been received, not checked and merely filed!
I now was told the procedure could be cancelled but I would then need to repeat a weeks prep which wasn't good for me. The alternative was to have the procedure but if I needed biopsy I'd have to come back for repeat procedure. I was also told I couldn't have diathermy even in an emergency if I had bleeding.
I decided to go ahead and there were no complications luckily and I got a diagnosis.
On reflection the hospital failed in duty of care as they did not act on the information provided.
It also raises a more serious issue concerning patients with pacemakers being treated at weekends or bank hols. There was no on call member of staff available from cardio resiratory to come in or consult. Why? St Thomas Hosp was contacted and they had cover. I understand that this in breech of regulations concerning patients fitted with pacemakers.
The Dr and nursing staff were good and I am highlighting this as a complete systems failure so that it doesn't place other patients at risk.
4 Stars
04 Jul 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Very good
I have been in to this hospital just a few times, unwittingly I hasten to add, as no person actually wants to be in hospital of course.
However I was taken in by ambulance with suspected kidney stones and was treated superbly. I was kept in for observation and everything was brilliant including the food.
Since then I have had to visit with follow up appointments and one more time I had treatment and it was execellent. Both my uncle and Father passed away there on seperate occasions and all the nurses were caring and sympathetic. My Mother was treated there too and was there quite a while. Nobody could be accused of anything other than wonderful professionalism.
Would not hesitate to put peoples mind at rest about either visiting, being a day patient or being kept in.
Keep up the good work.
5 Stars
29 Jun 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Do not use this hospital, it's hell.
One doctor was lovely and polite, and very gentle when I had to have another lumbar puncture for the third time after a doctor failed to do the procedure correctly 2 times before that and I was absolutely terrified. The first two times I felt everything as the doctor hadn't used the anaesthetic correctly.
Also a male nurse was very helpful, he took time after his shift was finished to explain everything that was going on to me.
The first ward I was taken into (bronte) was incredibly dirty, the floors were sticky, and the staff were so rude. When I had to have a lumbar puncture for the third time I was unsure whether or not to go ahead, as it had been so painful the first 2 times, and had made my headache ten times worse the next day. A male doctor came in and bluntly said, have it done or go home. I was terrified and very upset and thought that was no way to talk to a patient. He kept arguing with me, saying that it wouldn't hurt, even though I knew from the first time it would!
I had it done in the end and I have viral meningitis, I was taken onto wakely ward, where everything takes about 2 hours. In the morning on the first day I wasnt given pain killers until 11am, then nobody noticed that I hadn't had any till 9 that night!
The nurses are rude, and the doctors are worse. Please do not use this hospital if you can help it!
Disgusting. I felt degraded, dirty and treated like a piece of meat.
1 Stars
25 Jun 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to feedback.

I am very sorry to hear that you were left to worry and not kept informed whilst accompanying your wife to her hospital appointment.

It is really important to us that patients and visitors have a positive experience when being treated at, or visiting the hospital. We are doing lots of work around this and we realise that communication is an area where more improvement is needed. Your feedback will be used to help make these improvements.

Thank you once again for your comments.

Suzanne Brooker
Head of Patient Experience

07 Jun 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I apologise for the difficulty you experienced whilst trying to use our wheelchair deposit system and also for the impolite attitude of some of our staff. This issue will be raised with the line manager.

The Trust introduced a ?1 deposit scheme a year ago to encourage people to return wheelchairs to the holding area once they?ve finished using them. Before the scheme was introduced there were often wheelchair shortages and some were even taken off site.

Consequently, a number of new wheelchairs were purchased and the deposit scheme was introduced. Since then we have seen a much larger availability of wheelchairs at the holding areas. We hope that any inconvenience caused by the deposit system is offset by the increased availability of wheelchairs for those patients that need them.

Also, regarding the cleanliness of the trolleys, there is a cleaning schedule in place for trolleys, so please accept my apologies that on this occasion you came across one that was not cleaned.

Thank you for bringing these issues to my attention. Patient feedback is always valued as it helps us to improve our service.

Graham Morgan
Head of Estates & Facilities
01634 830000

31 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you very much for your positive feedback it is very well received. I will pass on your comments to respective teams as I am sure they will appreciate them.
I would also like to apologise that you had to wait for your medication; I will highlight this to the pharmacy manager.

Also, regarding the issue of lighting, whilst on the recovery ward I will ensure that staff are aware of what it is like from a patient?s perspective so we can consider a solution to this.

Once again, thank you for taking the time to give your feedback.

Benn Best
Acting Senior Operational Manager

31 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Distressing.
The general reception area was clean and the receptionist welcoming. From the point of arrival to the beginning of the next stage (the ward reception and onwards) everything went smoothly.

At this stage I should mention that I write as the person who accompanied the patient.

Time 8:15 am

We had arrived three quarters of an hour in advance of the requested time and was transferred to the ward sister for interview almost on time. Good so far. After the interview, I was sent to the general reception area to wait and be available for the post operation discussion ? as was recommended in the leaflet. The leaflet made the point ? in case the patient was confused following sedation.

Time 9:30 am.

So far, generally pleased with the way things had gone. Then we come to 'What could be improved'.
Communication.

Unbeknown to me, the operation was very much delayed and as a result I grew increasingly anxious as time went by without news. There appeared no direct connection between general reception and the ward, where my wife (the patient) was, so I was isolated from what was happening. In any event I had no reason not to be patient.

Time 11:45am. Some 2¼ hours after the ward sister's interview.

I was still sitting in the reception area and totally unaware the operation had not taken place and my wife was still in her ward reception area. She, it appears was no wiser than me but being infinitely more patient was simply reading a book. I, on the other hand, was imagining all sorts of complications. This was supposed to be a 40 minute procedure; what had they found?

At this point I need to reveal that I am 76, we have been married nearly 40 years and my wife is indeed my personal rock of support. Was she more gravely ill than we feared; there was a mention of 'sinister' potential for some aspects of her problem. I was increasingly worried.

Eventually I managed to waylay one of the ward nurses and learnt the truth. It was another 2 hours before I was able to join her.

Understanding.

This wasn't to be the end of it. The senior ward nurse eventually came out and tried to pacify me and in doing so made matters worse. The delay was because a previous operation had exceeded its scheduled time and her repeated line was ? "What would I have had them do about this other patient?"

This was a grossly unfair question to ask. My problem was the lack of information and the worry this had caused me and was probably causing my wife. Of course I could feel concern for the other patient but that was not something that should have been added to my woes.

The situation was badly handled to the point it became almost conspiratorial. You will need to go to any other comments to understand this.
Staff must learn to accept a situation when they have got it wrong ? and not hold it against the complainant later.

In the open ward, the senior nurse was conciliatory, albeit using the wrong approach, but back in the sanctuary of her ward, became, well, let me say, positively commanding. Moreover, she must have talked to the surgeon because during the post operation discussion he so pointedly ignored me that I was left to feel my presence and any questions from me would be unwelcome.

I'm sure he did his best in terms of the procedure and the problem of lack of information was not his fault at all, and yet; I was supposed to be there to support my wife; to ask questions on her behalf should the sedation process had limited her ability to do this but, maybe influenced by something said, he never actually looked at me twice during the whole ten minutes the interview lasted. This was a shame because it didn't fulfil the objective.
3 Stars
31 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I would like to apologise that you and your son were not listened to or treated with dignity and respect. It would be normal for a patient to be sent for an xray as soon as they attended their appointment and I can only say that the decision to not replace the cast must have been for a clinical reason. If however there are any issues the plaster room can change the cast at anytime between the hours of 9am-5pm Monday to Friday.

Thank you for brining this to my attention. I again apologise and will forward this feedback to the clinical team so they are aware of the incident to ensure it does not happen in the future. If you would like to discuss this further please contact me on the contact details below.

Stephanie Parrick
Senior Operational Manager
01634 830000 x5967

28 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I was sorry to hear that your recent experience in A&E was unsatisfactory. Please accept my sincere apologise on behalf of Medway NHS Foundation Trust.

If you would like to discuss this further please contact me using the contact details below.

Geraldine Mott
General Manager, Adult Medicine, ED & Clinical Site
01634 830000 x3124

28 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Could not be faulted apart from slow pharmacy drug delivery to ward
I was very nervous about my first ever fairly major surgical operation at Medway, which is located in a not too salubrious part of Kent- I need not have worried-
The whole procedure went like well planned military operation- The staff were all great, and the consultants and doctors communicative and quick to inform.
Even the food was pretty good, altho I was feeling too ill to eat much.
I had to wait on the ward seven hours to go home (blocking a bed in the meantime) waiting for my meds to come up from the pharmacy- I even offered to go and get them myself....

Lights were very bright on the recovery ward, perhaps Raybans should be provided on the NHS...
I am not a big fan of the NHS and wished I could have gone privately but have to say that the care at Medway could not have been better- I am nearly a convert to the NHS now....
5 Stars
25 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your valuable feedback. These comments have been passed on to the staff. We are delighted with your kind words, and remember you fondly.

Kate Gray
Clinical Nurse Lead
Critical Care Services

21 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Disgrace to Humanity
Ambulance came quick.
Everything could have been better. I was not pleased with a single thing.
I came in having experienced a stroke to which the doctor dismissed completely having thought it was simply shock. Didnt even take a blood test or receive any kind of medication. I laid on the floor barely concious in the waiting room to which the staff thought i was drunk. Worst nightmare of my life. The place is a disgrace to humanity.
2 Stars
18 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
One word "Nightmare!"
Pleasant manner of junior Doctor
1.Wheelchair availability for accident and emergency with someone who is in a huge amount of pain without having to source a pound like a supermarket trolley which prolonged the agony. This did not instill trust in your services from the get-go (free at the point of need! ) which caused a stressful situation to be doubled tenfold......

2. Less surly, curt and impolite attitude of particular staff giving information about your wheelchair regulations.

3. Trolleys could be cleaned more often as the one my daughter used had not been cleaned for two days?
3 Stars
16 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Plaster techs are fab. Consultants, useless.
My son fractured his wrist in 2 places, started with a back slab, 2 days later a proper cast was put on. No problems, people in the plaster room were fantastic.
Same cannot be said for the consultant we saw a week later.
As the cast was put on less than 48 hours after the fall, there was still considerate swelling, and the plaster techs told us that he would more than likely need it changed when we next had an appointment, as the swelling would have gone, therefore leaving the cast loose.
This was true, it was very loose, the consultant spoke to us for about 30 seconds before sending for an x-ray. Waited 45 minutes. Went back, told that he would not let him have a new one as 'there is no point taking it off and disturbing the healing'.
He talked to me as if i was a complete idiot, so now my son is left with a cast that is uncomfy and , imo and other who have seen it, far too loose.

We will not be returning here for any more treatment. As, apparently, a 30 second 'consultation appointment' is enough. He didn't care about anything we said at all, and i feel for anyone else who has to be seen here.
Patient care by consultant.
You are meant to listen to your patients.
2 Stars
11 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
A very scary experience eased by the professionalism of a perfect team
Admitted fitting after having contracted Bacterial meningitis, treated in A&E and admitted to ICU in an induced coma. I have to say the professionalism and support of the team at this hospital gave me immense confidence in the nurses and doctors working here who make a truly outstanding team.

My care was exemplary and I thank them all for that. For their dedication and application. The way they cared for and looked after my family who were in a very distressed state, giving them comfort and at the same time applying the highest levels of medicinal care to ensure my return to health.

I thanks them all greatly for being there and for being so brilliant at every turn.
Nothing in A&E, Nothing in ICU, Nothing on the wards, they were all excellent
A truely brilliant team in a truly excellent hospital. First rate medical care and a shining example of the NHS
5 Stars
09 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I am sorry to hear that your visit to the hospital was somewhat spoiled by your experience of car parking on site. You will appreciate that the hospital site is enclosed by housing and protected green space and consequently the space available for parking cars is both limited and not expandable. The maximum number of cars that we can accommodate is very finite. The Trust acknowledges that in common with our neighbouring acute hospitals, during certain periods of the day particularly when visiting times coincide with outpatient clinic times, parking can be subject to significant waiting times.

I would also point out that the hospital is well served with public transport and our dedicated Arriva bus stop facility is within the hospital site and a short walk from all main areas of the hospital. A real time bus departure display is located at the main hospital entrance. In addition the pick up and set down facilities for taxis or patients being driven are located very close to all main clinical areas. Free of charge direct dial telephones are located near to main entrances for summoning taxis.

Once again I apologise for the experience you have had with parking onsite. If you would like to discuss this further please contact me using the contact details below.

Graham Morgan
Head of Estates and Facilities
01634 830000

04 May 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your feedback. I apologise that the experience did not meet your expectations on your recent visit to our emergency department.

We value all feedback about the Trust and I would appreciate the opportunity to discuss your experience further with you. If you would like to contact me, my details are 01634 830000 x3874.

Inmaculada Diaz Alonso
CNL and Senior Sister Emergency Department

30 Apr 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Excellent medical support in a clean environment, but parking is awful
Staff made sure everyone used the handwash entering the clinical area.
Everything was explained clearly and staff were reassuring.
Parking! Three quarters of an hour to get into a parking area is disgraceful. I was already anxious about the appointment without the added problem of inadequate parking facilities.
Sort the parking problem !
5 Stars
25 Apr 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Absolute disgrace.
Nothing
Everything.
I arrived with my partner who had collapsed and smashed her face on on the bath leaving blood everywhere. We were made to stand and wait while the receptionist ignored us. She finally telephoned someone who took our details on paper which we then had to give to the receptionist 3 yards away. There was nobody else queuing so why does it take 2 people to book us in? Other peoplewho were there before us decided to leave because of the long wait. When they were eventually called and found not to be there it took another 10 minutes for the next person to be called. Why? It was at one of these points the doctor decided to have a chat with the receptionist while everyone was waiting who was complaining how busy it had been. There were about 4 or 5 others in the waiting room, so how is that busy?
3 Stars
22 Apr 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
I apologise for the experience you had in the Sunderland Day Case Centre.

I am the disabilities nurse that now assists patients with learning disabilities, both as inpatients and outpatients. I am making huge efforts in ensuring I am available to all patients that need this service around the Trust.
If you do need to attend any appointments at the hospital in future, please do contact me, Eunice Onaiyekan, beforehand so that I can arrange to attend the appointment with you if you wish.

Once again we apologise for your experience. If you would like to discuss this further please contact me using the details below.

Eunice Onaiyekan
Learning Disability Acute Liaison Nurse
01634 830000 x3208
Eunice.Onaiyekan@medway.nhs.uk

16 Apr 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Many thanks for your comment. We value all feedback about the Trust and would appreciate the opportunity to discuss your experience further with you. We would be grateful if you could contact the PALS officer at the Trust or complaints department so that we can look further into your feedback.

You can contact the PALS team between 9am and 5pm Monday to Friday, by telephone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk

The complaints team can be contact on 01634 825216 or by email at complaints@medway.nhs.uk

30 Mar 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Unpleasant.
The lovely ambulance staff who stayed with me when they took me into A&E. Not that they had a choice - I was left on the ambulance trolley in a thoroughfare in the middle of A&E, being wheeled this way and that, because despite expecting us they had nowhere to put me. One of the ambulance ladies said that it was quiet - I dread to think what a busy period must be like.
I appreciate that a bed cannot always be available, but not being left on the ambulance trolley would have been a better state. I answered numerous questions in the ambulance, which were noted down, only for a member of staff to come over and ask what was wrong a few minutes after arrival. She suggested that I have an injection; I said no, I can't have that because I am pregnant. 'Oh yeah!' she said, then wandered off. Another member of staff came over and asked again what was wrong. He suggested a treatment and I asked whether that was okay because I was pregnant. He seemed unsure and had to go away to check. What exactly is the point of completng the form in the ambulance if no one takes any notice of it when you arrive? Oh, and the floor was filfthy; there was an empty cubicle, but it was covered in someone's blood, the curtain open for all to see. My husband arrived first, and he said that the A&E receptionist was very rude, making him feel as though he was being a nuisance. After being given steroids I was left in the chaotic waiting room, where no one knew where they were supposed to queue up because there is no proper signage. I was seen by a nurse who again did not read the notes and said 'it's lovely to see you, but why are you here if you had a doctor's appt booked?' Errr, because had you bothered to read my notes, you would have seen that I couldn't wait that long as my throat had started to swell! She sent me home with some low dose tablets - after saying 'oh well, I get paid loads whether you are here or not' - and guess what? - the symptom re-occurred within 24 hours. NICE guidelines recommend an observation period of 2-24 hours for this reason! I waited to see my doctor, despite NHS telling my husband to call an ambulance - there was no way I was going back there on a Saturday night. I don't want to go back there, ever.
I am pretty sure there are hospitals in third world countries that have got better cleanliness and procedures than Medway Maritime, and quite frankly, I would rather take my chances in Africa than ever go back there - and yes I am a British national and have been a tax payer my entire adult life. As soon as I have a bit more money in my pocket I am going to pay into a private medical scheme.
1 Stars
21 Mar 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We are sorry to hear about the experience of your daughter-in-law whilst in our hospital. The hospital at times does experience an increase in emergency admissions and this occasionally means that some patients? surgery can be delayed.

Once again we apologise that your experience did not meet your expectations. If you would like to discuss this further please contact me Samantha Goldberg, Deputy General Manager - Surgery, Anaesthesia & Critical Care on 01634 830000.

08 Mar 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to provide us with your valuable feedback. I was pleased to read that your grandmother received prompt and efficient care from everyone involved. The patient experience is important to us and we will ensure your comments are passed to the relevant teams.

Once again thank you for your comments and please pass on our best wishes to your grandmother.

10 Feb 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Disgusted
I would not recommend this hospital in the least. My daughter-in-law has now been waiting in the Emergency ward since thursday for an "Emergency" operation. She was taken down at just after midnight, this morning (Sunday) to be returned back to the ward again, no operation as another emergency had come in. This is surely a breach of human rights, where all patients are supposed to have a duty of care!!!! I do not believe any patient should just be doped up on morphine for this length of time and left to wait - till some unknown surgeon decides they may just fit them in!!!!
2 Stars
05 Feb 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Professional care, good communication and a streamlined team
Following an accident my grandmother was admitted to Medway following a fall. She eventually had an operation to fix her broken hip. Having visited her several times on Arethusa ward I was very impressed with this hospital. Having only recently moved to medway from London we did not know what to expect and had not previously visited the hospital.

The hospital were very prompt in letting me know they were admitting my grandmother (as I am her named next of kin)
The operation she received went without fault and the consultant we were dealing with was very understanding having been collared by myself on their ward round.

The ward staff were warm and friendly, the cleaning staff were efficient and the service overall I had found very good. As my mother has dementia I was initially concerned about the level of treatment she would receive on an orthopaedic ward, but they were very skilled when it came to understanding her dementia.

She received prompt and efficient services from the physiotherapy team and their assistants who helped to get her back on her feet and understood the limitations of her dementia. There were no problems with the issuing of equipment, the follow up care was arranged swiftly and the communication between the physiotherapy team and myself was consistent and informative.

The doctors were a constant presence on the ward, were always willing to answer any questions and seemed genuinely concerned with my mothers continuing care. They explained everything to me in easily understandable language and were not put off by my constant interrogation (I tend to worry too much!)

When she was ready to go home i was informed promptly and all the relevant medicines and documents were ready.

Overall I would recommend medway hospital to anyone. Having only ended up there as the result of my grandmother's unfortunate accident , I am pleased to say I have discovered a reliable and friendly service.
My grandmother has always been a fussy eater and the hospital food was always hot and on time, but not to her tastes.

Sometimes it took a while for my grandmother's buzzer to be answered, but I put this down to short staff, which I understand.
5 Stars
04 Feb 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your feedback. We are pleased to hear the care you received from nurses and doctors was excellent. We will pass these comments onto the relevant team.

We are disappointed to hear the food was not up to standard during your stay. We are aware that this is a problem and can reassure you that we are working with our suppliers to improve the quality of meals, including how the food is prepared.

Thank you once again for this valuable feedback.

Medway NHS Foundation Trust

03 Feb 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Generally very good.
The treatment I received from nurses and doctors alike was excellent. I have had no problems since my operation and was completely satisfied with my spell at the Medway.
The food was sometimes inedible and I am not a fussy eater. It appeared to be over - microwaved, causing food to literally be welded to the dish, leaving only a small amount in the centre actually edible! Please improve this service.
4 Stars
29 Jan 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Never, will i return to that place again.
i didnt "like" any of it what so ever, but the ambulance crew were caring and helpful, credit to them deffinatly.
everything, absolutely everything. knock the place down!!
im 20 and autistic, i was rushed in with a kidney stone and i was left with gas and air for nearly a day in A+E before they moved me to urology which then they told me if it didnt pass by morning they would drain my kidney, they sent me to sunderland day case unit and i had severe pain all night so that night at 02.00 made me nil by mouth and the operation i was told "half an hour, an hour, not long, your next" untill 22.00 thats 20 hours of no food, which didnt stop them serving food for the other patients under my nose, and they didnt give me any drip or anything. they served i was violently vomiting beause of the cannula in my arm (i hate needles) they gave me an anti sickness thing through my arm and wondered why i was still vomiting?! as i said i was told they would drain the kidney and remove the stone, when infact after the operation they told me instead they put a stent in - which i had no knowledge that had even happened untill the next morning. i will never return to that hospital again the thought of it scares me big time. completely unproffesional, lying constantly to me, not listening to a word i said at any point. this hospital is not acceptable
2 Stars
23 Jan 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your positive feedback.

It is reassuring to know that we are providing great care. At the birth place our main aim is to provide a positive birth experience in which women and their families feel safe and cared about.
We want women and their birth partners to feel welcome and involved at every stage of their birth experience.

Thank you again for taking the time to provide us with your valuable feedback.

17 Jan 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
A painful experience that was made far more bearable by brilliant staff
I gave birth to my daughter in December 2011 at The Birth Place, the new midwife led unit within the hospital. From the moment I first called the ward to tell them I was in labour, through to being discharged the following day, I was extemely impressed with the way I was treated. The Birth Place is amazing! It feels so much more friendly and relaxed than a labour ward (this is my second child so I have something to compare it to!), and the midwives combined competence with friendliness and informality. I felt so at ease and safe, and I am sure it was because of this that I did not need any pain relief and my labour progressed so quickly that my daughter was born (in the birthing pool) after less than two hours of active labour. After the birth you are tucked up in a lovely comfy double bed....what more can I say!?! Fab experience.
Nothing.
5 Stars
12 Jan 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We are very sorry to hear of the concerns you have about your father?s care while on our elderly care ward. At Medway, we take dementia care very seriously ? all elderly care ward staff undertake dementia training and the wards are regularly audited to check that patients are receiving appropriate care. Any actions are followed up straight away. We also have protected meal times.

We would like to discuss this further so please contact me on 01634 830 000.

Julia Layzell
Head of Nursing for Elderly Care

06 Jan 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
disgraceful
nothing
staff
my father was admitted to this hospital. he wasnt clean, he was hungry and treated terrible. he is 84 years old and has alzheimers. we are taking the matter further ! people can not be treated this way.
1 Stars
04 Jan 12
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
We would like to thank you for your recent feedback and to apologise that the care you received did not meet your expectations. Our aim is to provide an excellent patient experience and on this occasion this clearly did not happen.

We have recently launched the patient pledge. The aim of the pledge is to make our commitment more visible across the entire organisation. It also acts as a reminder to staff to do their best to make the experience of every patient and visitor an excellent experience, every time.

The Trust?s patient pledge promises that:
? we will be professional, polite and kind;
? we will be open and make sure you always know what to expect;
? we will involve you in decisions about your treatment and care;
? we will respect your privacy and dignity at all times.

Your comments have been past to the relevant manager. Thank you once again for your feedback.

Medway NHS Foundation Trust

08 Dec 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Made me sad to realise that a caring ethos is sadly lacking
The kindness of the staff nurse in the first ward of 3 that I spent time in. Of the 4 weeks I was hospitalised though only 1 night was spent in the ward of this nurse . Sadly for me the other wards I stayed in for most of my time did not match this!!
Creating a caring attitude in staff. Reading notes to understand patients needs and conditions.
Understanding . A proactive rather than reactive attitude! Cleanliness. Common sense! Maintaining patients dignity. Actually caring for vulnerable patients and making sure they are fed , know they have been fed and are made to eat
Quite a shocking experience. The foundation of the nhs should be full of care and understanding. There was a clear lack of this at all levels. Consultants and doctors were either arrogant,uncaring and dismissive! It's sad to say that it would seem only by letting private sector into running of the hospitals will things improve

Had to fight for everything.
They wanted to discharge me the first night, ended up staying in over 4 weeks.
Information poorly shared between doctors, nurses etc.
2 Stars
05 Dec 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thankyou for sharing your experience of the neurology services. We are pleased to read that you found the MS nurses both helpful and knowledgeable.

Please accept our apologise that the secretarial service did not meet your expectations. We will continue to listen and learn from our patients in order to improve on the services we provide. Your comments have been passed to the relevant manager.

Thank you once again for your feedback.

Medway NHS Foundation Trust

08 Nov 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Help offered is minimal and not a good experience at all.
MS Nurse service is great. Cannot fault them. They know their stuff!
Neurologitist whose speciality is MS.
You feel like cattle when seen, same old questions, no real help or use and just keep throwing tablets at you. Secretarial service is useless as they never do as asked, fail to send you copies of letters, test results or get back to patients!
3 Stars
07 Nov 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for taking the time to offer us your feedback.

We are very sorry that the experience did not meet your expectations. Your comments have been passed to the appropriate department in order for them to learn from the experience and improve on services for the future.

The issues raised that relate to discharge and medication are taken seriously and will be highlighted with the nurse lead for discharge and also the nurses on the ward. All patients are encouraged to raise any issues with the senior sister at the time of their stay in order for the Trust to have the opportunity to put things right.

Thank you once again for bringing this to our attention.

Medway NHS Foundation Trust

24 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your valuable feedback. We will pass your positive comments onto the relevant departments. We appreciate you taking the time to write such nice comments about our staff and the care you received whilst you were a patient with us.

Medway NHS Foundation Trust

20 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
I really could not fault the treatment and care that I recieved today.
The treatment that I recieved today was exceptional, I just want to say a big thankyou to all the nurses in the Pre Op unit and to V Bowbrick's team in theatre. Not forgetting the nurses who cared for me afterwards in the recovery room. Once again thank you.
5 Stars
18 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Medway NHS Foundation Trust replies:
Thank you for your feedback. We will pass this onto the Sunderland Day Case Centre.

Medway NHS Foundation Trust

17 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
appalling
surgical staff first rate
After care poor nurses without apparent interest in or training in simple procedures lottery as to whether this was done well or badly. lack of communication between surgeons and ward staff and ward staff and other department in the hospital frequent and potentially dangerous discharge fiascos including a failure to ensure patient left with the correct medication and or antibiotics and a general defensive attitude seeking to escape responsibility when pressed rather than putting the patient first and adding value by solving the problem at hand.
2 Stars
14 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Good result, very ggod rapour with staff
i had a hernia op, no problems, in and out in 1 day, staff were excellent. Day case unit?.
N/A
I would have like to have been told why part of my thigh had been shaved, just a question?.
4 Stars
14 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
my overall experiance is i feed up with pain and think the whole place sorting
so far nothing about medway hospital musters up the term "like"
i had what was termed a straight forward hernia opp in january i woke from the opp in imensence pain. yet was ignored and sen home ..
3 weeks later was back as was still painful there remedy was inject the scar to make it go numb.
week after that i was up sau as pain was unbelivable told was infection and told to come back for scan after weekend.
scan should blood supply to my tsticles was restricted yet they still said was a infection.
back 2 days later as could not even walk they did infestigation and still claimed infection.and to go back in 2 weeks.
2 weeks later they still stuck to infection claim even though had second opinuion
at other hospital and told them it was not infection to be told by medway to go back to doctor to be rereferred.
i kicked up next day and finnaly got to see the original surgeon who remebered me from opp because of the pain. he did another opp resulting in a lost testicle due to lack of blood supply for 3 months.
the up shot of all this is i have lost a ball got nerve damage walk with a stick and in pain everyday i rely on strong pain killers to get by and addicted to them. and stilll trying to get the nerve damage sorted its ow october .
so 10 months loads of pain a fear of surgery drug addiction and cant walk or drive a manual car anymore plus cant spend time with my children in parks etc cause pain to much or go back to work..
get trained doctors that listen to patents and dont get the hump when some times we do know more than them.. we all know our own bodies and know when there something wrong...
we all know mistakes are made try admitting it and putting it right dont bury head in sand and hope we go away
3 Stars
09 Oct 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Frustrating and totally unnecessary!
Nothing
The Trust needs to learn the art of communication and common sense!
Staff need to be trained in how to keep patients informed. This eases frustration.
If patients are to be kept waiting for over 6 hours when already booked in for surgery then a suitable waiting area is required. A simple phone call asking patients to arrive later when beds are not available would solve the issue.
My husband arrived at 7.30am for surgery as requested. He was immediately told by nurse that a bed was not available yet and asked to wait in a corridor. He waited over 5 hours without being given any information and it was only after I complained that a member of staff apologised. He is still sitting there 1hr later without any further contact from staff. He suffers from a bad back which has been antagonised by sitting on a hard chair for over 6 hours.. and at this moment is asking me to take him home without the surgery as he is so frustrated.

They knew last night that a bed was not available so surely common sense should tell them to phone patients at home and ask them to arrive later. Plus haven't they been trained in basic communication skills. Vets treat animals better than this place!
2 Stars
24 Sep 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
If you think you need a hearing aid don't go to Meday Hospital.
I went to have a hearing test and saw the doctor after the test who said that I needed to a have a hearing aid /aids and that was the last I have heard from medway hospital. I phoned and was told that the doctor had not sent a ref letter to have me fitted with a aid/aids and that they could not do any thing with out the ref letter even though its in the same department and even when and if they get the letter they don't have to start the so called clock ticking for 18 weeks and then I might have to have a mould taken which might take another 8 weeks. And so it could take 26 weeks from the time I saw the doctor to get a hearing aid/aids fitted. Now I am sure that if it were the chief exec who needed a hearing test and hearing aid he would have had it all done on the same day.

31 Aug 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
I would recommend medical and Orthopaedic services at this Hospital
Two visits as an Inpatient this and numerous follow up appointments has left me with a mch higher opinion of Services.
Certain Outpatients Clinics could do with speeding up, however if you want a thorough consultation its only fair to expect some delay.
Bronte and Dickens Wards have fabulous staff, after a dodgy experience some years ago the Staff on both these wards have given me more faith in MMH
5 Stars
14 Aug 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Terrible care from people who are there to help you.
Nothing
I got my husband to drop me off at A & E at Medway hospital on his way to work at 7am on a day in March as I was in terrible pain and couldn't sit down due to a large lump and pain on my tailbone and I knew there was something really wrong. The A & E department was empty and I went up to reception crying in pain and the receptionist couldn't understand me and when I asked to lie down she kept saying no you must sit, which I couldn't do. I stood waiting for the nurse to see me and she came out took my details and then told me to go and sit out in the waiting room again. Once again I said I can't sit down please can I lie down somewhere and was told no you must sit. By this stage the pain was unbearable and couldn't believe that they couldn't find me somewhere to lie down. I rang my husband to come and get me, and I went to Maidstone hospital A& E where I could lie down until I was seen by the doctor who said that I needed surgery that night on an abscess on my tailbone. The help from all the staff and the treatment I received at Maidstone Hospital was fantastic compared to Medway. I would never recommend Medway Hospital and the receptionist on duty that day really shouldn't be in a health environment where empathy should be a priority, when taking my details she had to ask me to spell everything, asked me keep repeating the information I was giving her and when you are in pain this is just unacceptable.
1 Stars
09 Aug 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Totally, utterly, dispiriting, infuriating and awful.
n/a
The general administration in Medway is well beyond a joke. From incompetent GP referal, pathetic and dishonest response of the GP Practice management and wasted weeks waiting for an appointment at the Will Adams centre.

Finally seen at Medway Hospital where complete failure of joined up thinking has led to months of further delay. Why does no one at the hospital have the slightest ounce of common sense or initiative?!

Promised physio over a month ago, nothing has been forthcoming, on one has contacted me. No one from hospital has bothered to contact me regarding test results either. Utterly hopeless. I give up.

PS Note to Chief executive...a two hour wait an Xray is not accetable
2 Stars
17 Jul 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Shambolic waste of patient and hospitals time and resources.
Employing a competent, qualified consultant would be a good starting point. This should then be followed up by making sure they take at least basic steps to provide a reasonable level of service i.e. reading the relevant medical notes rather than making wild assumptions.
It would also be helpful if the consultant has some basic training in actually listening to what the patient says.
The usual shambles one expects from the NHS. Medical care in Medway, Kent and the UK in general is ordinarily quite good in an emergency situation. Outside of emergencies it varies from diabolical to the abysmal.
3 Stars
17 Jul 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Very good team work.
I was in hospital for 16 days and was in McCulloch Ward for this length of time. The doctors, nurses and cleaning staff were polite, always their when they were needed and always worked has part of a team. I am going back in for an operation and am not worried at all as I know I will be looked after well.
Keep up the good work, the hopspital was clean and the nursing staff are exceptional.

Thank you
Nothing, keep up the good work.
5 Stars
05 Jul 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
not a nice to be if old and ill
mau ward where much better in there treatment
food could have gravey with old a people could not swalow it as it was dry in lots of cases
one off the staff very push about moving father out and in to care home with hind sight would have better for him
food and care was better
staff sighed to say that all his thing was transfered to home found dressing gown and slipper under chair in milton ward when i found them missing
not enough people to feed patients as most where red trays feel that if we had not been there to feed him he might have not been fed this is a management problem not staff
he was in 4 to5 weeks
we was keeped waiting about week or more before we where told that he had lung cancer
3 Stars
01 Jul 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
very efficient
the whole team worked well together and made me fee at ease everthing was explained to me in layman terms
nothing everthing was well organised
5 Stars
24 Jun 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Lovely medical staff. Well treated. Excellent results. Faultless.
My family and I have had to attend Kent hospitals many times as we have chronic medical conditions which are all different. My main complaint is that after the initial appointment the
follow appointments are not made by your administration staff. None of us ever receive letters or telephone calls telling us of the next one, or if we are told we arrive only to be told it has been cancelled and we never receive any communication about this. Then we receive either a telephone call or letter saying that as we have missed an appointment so we have got to return to our doctor's to start over again.

The main hospital concerned it Medway Maritime then Sheppey Hosp and then Sittingbourne Memorial then Maidstone.

14 Jun 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Not a happy one
when my mother was admitted the second time she was admitted to the elderly care where the care of her was much better
putting her dinner within her reach. She was placed in her chair and the table was at the end of her bed with her dinner still on it when I came in at visiting time
My mother said that she had not had any food. I looked and her still covered bangers and mash was covered in cellophane. This was on the table at the very end of her bed and she was sitting in her chair at the top of the bed. When un covering it she said that smells nice. By then it was congealed. Nobody had even taken the covering off for her and moved it to within her reach. She was 83 years old and 2 weeks later died in the elderly care unit. At this time she was in the general ward, a large ward with a large number of mixed sex patients. She could have fed herself if somebody has used a little grey matter in placing her food in front of her, she did not need spoon feeding, just her cutlery and food passed to her. I have just had surgery in a different hospital and if my food had been left at the end of the bed I would have starved for I could not have reached it. The whole of that week she ate only half of a sandwich, she asked me for a chocolate bar and I bought her a pack of three and made sure she nibbled that. Elderely people have pride and if they think the food is given begrudgingly they will not touch it. I left Medway with a broken heart and no mum
1 Stars
28 May 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
100/100 - perfect!
I have had two babies at Medway Hospital, 2 years apart and both times I can not rate the hospital and maternity staff high enough. Both of my experiences at Medway have been extremely memorable due to the high quality care both me and my babies received. All through both labours I felt in control, I felt at ease with my midwife and felt the freedom to do whatever I liked to make the experience less painful - whilst given advise but in the non patronising and interferring way, that can sometimes believed to be given. Aftercare was extremely positive too. All the girls on the wards (infact on both occasions) became friends (I even keep in contact with a few to this date!). The midwifes when able (in the evenings) came and sat on our wards with a cuppa and chatted, very informally and had a giggle. You were not made to feel silly about any questions you may have, being a 1st time mum at the time I was not made to feel stupid and because of this the whole experience was not daunting in the slightest. I was made to feel at home, at ease and knew what was happening all the time. Even when my second baby was born rather quickly, cord around his neck and I had a lot of work done - we were kept in for a few days but this didn't bother me as I knew the care was high quality after my first visit. I honestly, could not recommend the hospital and that maternity team enough. A* through and through!!
Only slight slight thing would be getting discharged quicker. Nothing to do with the midwife team, doctors are sooo busy (again not their fault) but being a mum, kept in hospital with baby all you really want to do at the end of your expeierence is be with your family and taking that time of waiting for discharge would help a great deal.
Keep up the good work ladies and gents., and thank you again! x
5 Stars
16 May 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Everyone dealt with a very distressing experience with compassion and profession
Thank you all staff at Medway Hospital from the A&E, X-ray, WAU and especially Waverley Ward. Everyone from Doctors, Nursing Staff and ward auxiliaaries were very attentive and caring.

Thank you again
More staff, there was a shortage or porters, but the nurses and radiologists made sure I got to and from X-ray in A&U.
5 Stars
16 Mar 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
hospital trusts are no longer to be trusted in kent
my mother is 76 she is in a ward. the only time i can see her is from 3 to 4 and then 6.30 to 8
we have the children to pick up from school (6 and 4) then it time to feed them and homework.
bed time is 7o/c. that leaves 0ne hour to get to the hospital find a parking place if i am lucky then get to the ward . thats ok if you are in medway but we live in bapchild right in the middle of where my mother could have been taken. medway hospital, w h hospital at ashford, q m hospital at margate.
all hospitals are over 1/2 hours drive away on a good run.
about time kent hospitals wake up and get into the real world .

medway hosp to small

qm margate hosp to close to the sea (should have been better placed )

w h hosp ashford to hard to get to from this side of kent.

how about canterbury hospital ? to close to us all , right in the middle of the whole area, lets close more of the wards lets down rate this hospital, lets sell the land for more houses lets have a city with out the full service it should have and what the people need in this part of kent .
wake up kent hospital trusts
the word trusts should not be used because we can no longer trust the trusts
to do the right thing.
wake up and see that canterbury hospital is needed as a full working hospital with 24 hour a&e

but back to ward hours 3 to 4 6.30 to 8 way to short and so unfair to familys that are over 1/2 hr away by car. (what hope do people have with buses and trains)

12 Mar 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Not happy with there levels of care towards patients
The reseptioist it very nice.
I went into the hospital as i suffer with very bad back pain and i was told to wait in the waiting area and wait for my name to be called in the waiting room, i sat there with my father for nearly 3 hours and still didnt get seen so we gave up and i havent been back there since as i feel as if it would be just a waste of time. I had better luck with my doctor who sore me quickly and took the time to arrange blood tests which i also refused to have done at Medway as i felt i would be there all day. Also on a different occasion something happened that should have meant that they came to the scene quickly and i was personally there and they took half hour to 45 mins to arrive at the scene in which it was to late however despite there best efforts.
Also when my mothers lung was collapsing and she was rushed to hosiptal she was not properly looked after and was left very unconfortable whilst she was there
3 Stars
07 Mar 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
Well Done Tennyson Ward. Thank you.
I went into Hospital through A&E, where I was diagnosed with Pneumonia, bowel blockage and a DVT. I was given the very best of care from all levels of staff. From there I went into MAU, where again I was treated really well I then went to Tennyson Ward where I spent two weeks being looked after by the very best medical team. They looked after me as if I was a member of their own family. I sincerely thank the staff including the Housekeepers who supplied me with some lovely food and kept the ward so clean. I cannot praise the staff enough.
Nothing.
5 Stars
01 Mar 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
See above
The efficiency of the whole 'care package' and the patience, humour and skill of the staff.
The food was not good.

Waiting time for consultations was often lengthy.
So many people have negative comments to make about the hospital, which encourages fear in anyone about to be admitted. Perhaps I was lucky; perhaps the orthopaedic department is particularly good, but I have nothing but praise for my pre- treatment, treatment and follow-up treatment from the Rapid Response team.
5 Stars
06 Feb 11
Review for Medway Maritime Hospital
anonymous
NHS Choices
experience made easy by the proffessional staff and prompt treatment.
i was addmitted to the hospital by ambulance and was seen immidiatly by a nurse and then a doctor..i was admitted to c3 ward and have nothing but the highest praise for all the staff that treated me ..The building is old but the cleaners were none stop cleaning doing their best with a crumbling building .Food was ok but the medical treatment was first class and very freindly at all times ...well done
5 Stars
27 Nov 10
Review for Medway Maritime Hospital
anonymous
NHS Choices
Hospital Comment
With the A&E Service, absolutely nothing!!!!
A friend phoned for ambulance when he suffered intense stomach pain. He was rushed to this hospital but been waiting for more than 3 hours before a nurse could even see him. He was told that it was only spasm and was sent home. No tests, not even physical examination.

The receptionist was accommodating despite her work loads.
After a week, we have to rush him again in the same hospital for the same reason. I checked where the pain is and it is just above his stomach, where the gallbladder and liver are located. No wheelchair was even offered when he cannot even stand nor walk. He was in pain and the receptionist tried to assist us as fast as she could despite being overloaded. Then he was just asked to sit and wait. He's twisting in pain in his seat for 2 hours before the nurse could see him. He was just given anti-spasm and been asked to sit and wait again. Since he cannot stand the pain anymore, I have to go to the nurse and tell them that he is in pain and all they said was, "we'll just have to wait for the effect of the pain killer". He then went inside and find himself a bed as he cannot breath sitting and wrenching in pain. The nurse who'd seen him first asked him to go back to his seat but he pleaded to stay in bed for his comfort. It's good that one of the nurses in the treatment area assisted him and had the initiative to take permission from the doctor to give him morphine. So at least, the pain is gone with the morphine. After 5 hours (from the time we arrived in the A&E), the doctor finally see him and had his blood tested. The tests show that he has infection in his gallbladder and liver. Then he was sent home.
I can't believe that you have to wait 5 hours in an A&E. I believe that "Emergency" means urgent. He is in severe pain but was asked to simply wait and was only given pain killer. He now had his operation done in another hospital as he is afraid of Medway Maritime Hospital. it is ironic that the same story happened to one of his work colleague last October. Same pain and same initial diagnosis - spasm. The very next day, this man went to London and right there and then, he was operated for his gall bladder. It was an urgent operation before things comes to worst.
I hope other conditions should be considered aside from spasm. Giving only pain killers could actually threaten the patient's life rather than saving them. Maybe, the hospital needs more A&E doctors so patients don't have to suffer that much. Receiving inappropriate diagnosis is life threatening itself.
2 Stars
27 Nov 10
Review for Medway Maritime Hospital
anonymous
NHS Choices
Briefly - I was 23 weeks pregnant and experienced a slight bleed. My midwife...
Briefly - I was 23 weeks pregnant and experienced a slight bleed. My midwife referred me to the triage department within the delivery suite at Medway hospital which I visited after a brief conversation on the phone with the on duty midwife. I was examined, had a polyp removed and was discharged the same day.

The staff I encountered were pleasant to me. One in particular had a lovely manner and was great at communicating with everyone I saw them speaking to
The waiting room had peeling paint on the walls and was dirty. It was a hot day and when I leant back in my chair my hair stuck to the wall, which was grim.
I was initially examined to have my baby's heartbeat monitored, urine tested and blood oxygen levels checked. I then got called in to be examined by a doctor who was nice, along with another staff member they worked well together. The doctor then needed to get a consultant to check the polyp they had found during my internal examination.
The consultant was rude to the doctor and very dismissive towards them. The consultant was, however, lovely to me. The doctor was sent out to get tools the consultant needed. They seemed flustered after his dealing with the consultant. They opened the door several times whilst I was naked from the waist down and fully visible by the couples in the next room who were having their babies monitored. Like they didn't have enough to contend with already-poor souls.
The consultant then removed the polyp. This appeared to be after no discussion with anyone else. They showed it to me (good job I'm not squeamish as I wasn't given a choice) and then told me I was staying overnight. The doctor and consultant left the room. I was left alone for twenty minutes during which time the consultant came in three times to ask me questions. I was then told I could go home. Turns out the consultant had thought I was staying in anyway due to the bleed so removed the polyp without checking whereas the plan had been to let me go home and see if the bleeding stopped, then remove the polyp.
Again highlighting the communication issues between them and the doctor. My baby's heart rate was not checked again after two internals and my polyp being removed and I believe that it should have been. I was also advised that my urine would be tested as initial checks showed protein in it. Those results have never materialised.
On reflection, my afternoon at Medway hospital has put me off having my baby there. I would prefer to be at home with a midwife I know will listen to my wishes.
That said I haven't yet done the tour, perhaps my views will change after a full look at their facilities.
3 Stars
17 Aug 10

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