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John Radcliffe Hospital

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Telephone: 01865 741166
John Radcliffe Hospital
Headley Way
Headington
Oxford Oxfordshire
OX3 9DU
NHS Choices

Reviewed 81 times
Average rating: 4 Stars

If you have had an experience with John Radcliffe Hospital and would like to share it, please leave your feedback below.


Most recent feedback

NHS Choices

Oxford University Hospitals NHS Trust replies:
Thank you for posting details of your experience both recently and in 2010 at The Oxford Spires Midwifery-led Unit at the John Radcliffe. We are pleased that your experience of both The Oxford Spires Unit and the maternity unit in the main hospital was positive.

We place our patients at the heart of everything we do and your positive comments about your treatment and stay, show us that they are indeed benefiting from the practical implementation of our core values of ?delivering compassionate excellence.?

Jane Herve, Head of Midwifery is particularly interested in your comment about the number of midwives and will consider your comments when she visits the unit.

Thank you so much for sharing your experiences with us. We wish you and your family every good wish for the future.

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167 Reviews for John Radcliffe Hospital in Headington

Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting details of your experience both recently and in 2010 at The Oxford Spires Midwifery-led Unit at the John Radcliffe. We are pleased that your experience of both The Oxford Spires Unit and the maternity unit in the main hospital was positive.

We place our patients at the heart of everything we do and your positive comments about your treatment and stay, show us that they are indeed benefiting from the practical implementation of our core values of ?delivering compassionate excellence.?

Jane Herve, Head of Midwifery is particularly interested in your comment about the number of midwives and will consider your comments when she visits the unit.

Thank you so much for sharing your experiences with us. We wish you and your family every good wish for the future.

26 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to tell us about your recent experience at the Access Chest Pain Clinic at the John Radcliffe Hospital. We were pleased to learn that you found our staff informative, courteous and helpful and that you appreciated that staff who were with you when you were admitted, came to talk to you throughout your stay.

We place our patients at the heart of everything we do and your positive comments about your treatment and stay, show us that they are indeed benefiting from the practical implementation of our core values of ?delivering compassionate excellence.?

We value all feedback, because it highlights areas where we do well and helps us address areas which may need improving. We have a project looking at discharge education and we will feed your comments into this project. We also note your comments on the food and the Chief Nurse is shortly meeting with hotel services to consider this issue.

We hope you are progressing well.

26 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Rapid access to Cardiology Unit
Through an appointment at the rapid Access Chest Pain Clinic, further investigation led, rapidly and completely unexpectedly, to admission, angioplasty and fitting of cardiac stents. The staff were unfailingly informative, courteous and helpful. I was particularly impressed by the way staff I had met on the first day came to talk to me on the ward on the following two days. The various services seemed very well connected to each other throughout. (It was even a relief to be told that the car park charge for 48 hours would be only 5 pounds in the circumstances of the shock admission.
Relatively minor quibbles were the standard of the food (usually not low fat) and the length of time it took to get drugs from the Pharmacy on the day of discharge.
5 Stars
25 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
The Oxford Spires Midwifery-led Unit at the John Radcliffe
The Oxford Spires Midwifery-led Unit at the John Radcliffe, Oxford

I gave birth to my third son on 13th March (2013) at the Oxford Spires. I thought the care I received was excellent and the staff suggested that I wrote to you. I also gave birth to my second son at the Oxford Spires on 30th August 2010 and received excellent care then as well.

Here is a list of all the features my husband and I are impressed about at The Spires:

Lovely, welcoming, calm manner of the staff
My husband and father (birth partners) made to feel comfortable and welcome
Calm atmosphere on the ward
Photos / pictures on the wall to create a friendly, welcoming environment where you don?t need to be afraid.
Lovely, spacious, clean, light room with fantastic views
Skilled, knowledgeable, caring, conscientious, efficient staff
Staff explained options / procedures in detail and asked / respected our opinion. I felt empowered, in control and relaxed during both births.
The phone is always answered very quickly. When I phoned at 1 am when my waters broke, the member of staff who answered the phone explained clearly and calmly what she thought.
Our midwife paid particular attention to the detail of our birth plan and offered me the equipment I had listed in the birth plan.
The same midwife was present for the duration of the birth
Toast after birth and a feeling that staff aren?t too pushed to go the extra mile
Different coloured uniforms for different staff roles
Sense of confidence from the staff
Different style rooms and lots of varied equipment available to use
Paperwork given promptly on departure. Helpful leaflets.

I hope the Oxford Spires is well supported. It is a shame that there are, as I understand, only two midwives available at any one time, as a larger number of midwives would allow more women to access the fantastic care available.

I would also like to point out that I had my first son on 27th November 2007 downstairs at the JR and the care there was also very good.

The excellent care at the Oxford Spires has given my children a very good start in life and has allowed me to have a birth experience that enables a swift recovery. This means so much to me.
5 Stars
25 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Poor Service
Good Evening,

My father has been under the John Radcliffe for well over 2 years now and I am sad to say that the service seems to be getting worse. This is a very long story that I have tried to keep as concise as possible:

? Run up to October 2011 my father suffers from terrible headaches and through our GP in Burford Oxon we wait for months to even get an appointment.
? October 2011 my father has a lumber puncture and whilst headaches ease for some time they come back and getting him ?back into your system? and ?on your radar? again was nearly impossible.
? November 2011- April 2013- this is the period I would class as utterly shambolic. Throughout this period we have had numerous administration issues to highlight just a few: notifications of appointments taking months not even weeks let alone days, changes in dates with no notification, letters cancelling appointments when in fact phone calls were received saying the appointments were on, GP chasing multiple times leaving messages with no response. To add to the dismay around the administration of my father when he has been in hospital those treating him haven?t filled us with confidence either, examples include:

? Different doctors giving different information- no consistent message and clearly no communication between each other. Each time we start the process from scratch ultimately wasting both your time and ours. It literally seems like nobody had a clue what is going on and everytime we speak to someone they are baffled by what exists.
? Shoved from pillar to post ( based on the above fact that nobody seems to know what?s going on ) with the most recent visit to hospital only existing because a physiotherapist had the inclination to take it on herself to sort this mess out. We have seen more people in the JR than I can recall and until the most recent visit nobody has shown the attitude I would expect.
? Different doctors having different opinions on whether he has a shunt or not. For me this is the one of the worst things that has occured as surely an X-Ray would give a view that any qualified doctor could give an accurate view on?
? Certain doctors shirking responsibility and not following up on actions that they promised during face to face meetings.
? Members of staff making comments like: ?oh I wouldn?t have done that? or ?that shouldn?t be the case?

Finally we reach today April 2013 and my father is currently an in patient in the NeuroScience Ward ( West Wing ) perhaps more horrifying than all of the above is that I have just learned that after being in hospital for 24hrs despite his medication being on his notes somehow they have not been administered? Now whilst not life threatening in his case in certain cases I?m sure medication is and the results of such poor attention to detail and lack of competence could easily result in death.

I would like to understand how I can work with the hospital to help you improve the service you offer

Regards
2 Stars
24 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to tell us of your experience in the maternity unit at the John Radcliffe Hospital. We are pleased that you felt you were looked after well, by caring staff in clean and spacious facilities enabling you to have your family around you.

It is reassuring to hear that our staff are epitomising our values of ?delivering compassionate excellence? in such a strong and positive manner and we know that all those involved in your care will be delighted to read this.

We thank you for allowing us to share your experience and wish you and your family every good wish for the future.

22 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting comments about your partner?s recent experience at the John Radcliffe Hospital. My name is Sue McNiven and I would be happy to talk with you regarding your experience. Perhaps you would be kind enough to call me on 01295 229259 (I will happily call you back). Alternatively, you may wish to email me at sue.mcniven@ouh.nhs.uk.

22 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Forgotten
Got to A+E with my partner who is diabetic after he had suffered a severe headache and had passed out.. The staff in A and Ewere great he was seen straight away seen by triage and drs in a timely fashion and was moved to the major side they said because of his injury the said. Then he was promptly forgotten after having bloods taken and a ct scan he sat there for 3 hours before being moved to EAU. He again was just left for hours on end and being seeing by dr after dr who then never came back and he had to begin the process over and over. Finally a dr came and said she was taking more blood in prep for his procedure ...we were like 'what procedure' she was oh you are to have an L P have you not been told? 2 hours later he gets sorry you are next sorry and then they decide to move him upstairs to 6c which is a female only ward! Sorry wrong ward - then they take him to 6b in a bay which smelt worse than a blocked drain only to be told the procedure would not take place after all...by now it was 11pm. He had to even send out for his mess as they could not provide it...nor a decent meal for an insulin dependant person...so he discharged himself and we went home. To top off a horrid day at the hospital we had to pay ?7.50 to leave!
We had a missed call from a private number today assuming it was the hospital calling but as they failed to leave a message apparently they do not because of data protection after having spent 14 mins on extension roundabout to 6b I caled EAU to be spoken to by a very rude and unhelpful person so called 6b again to be told that they have to track down the drs dealing who called!!!! This is what we pay for?
2 Stars
20 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Impressed with Maternity services
My baby was due on 23rd February 2013, however I went into labour on 31st January and went to the John Radcliffe in Oxford. As soon as i arrived i was quickly examined and had to be taken to delivery straight away, from the moment i arrived there i was looked after extremely well and felt comfortable in the care of the midwives. My baby was born 7 hours later and both midwives stayed longer than their shift until he had arrived. The room i was in was spacious and i was able to have my family around me, there were also facilities near by. I did have a bit of a wait until we were taken up to the ward as we had to stay in overnight, however we were given a selection of food/drink and then once we were shown to our bed we were made comfortable and i found the midwives to be extremely helpful and caring throughout the night. Facilities were clean and comfortable. Even when we had to return a few days later i was equally impressed with the service we were given and how well myself and baby were cared for. All in all a very good experience.
5 Stars
19 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are sorry to hear of the uncertainty you experienced whilst waiting for a time of discharge from the department. If you would like us to look into the reasons for this, please do get in touch with us with some details. If you wish, please contact Eileen Benn by email (eileen.benn@ouh.nhs.uk) and she will be able to help.

16 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We really appreciate your comments, and we are very happy that you had such a positive experience at the John Radcliffe Hospital. We will ensure that the team at the Oxford Heart Centre are aware of your feedback.

16 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post these comments about your treatment at the John Radcliffe Hospital. Our staff will be delighted to hear that your experience of our service was so positive, and your feedback will be most welcome.

15 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Had a heart attack 11/04/2013 these people are amazing.
Thank you, Thank you these people are amazing its Saturday 13/04/2013 I am home had my op. Everything about the place is 1st class. I had to wait because of a more urgent case no problem to me. Don't knock the NHS these people do a great job. Thank You
5 Stars
13 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are so grateful to you for taking the time to post your comments about the care you received at the John Radcliffe Hospital.

We are delighted that you feel you were treated with respect and dignity, and we have passed these comments on to the senior management of Women?s Services, who have now shared them with all the staff involved.

11 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Overnight stay
The only issue was departure, very difficult to get a commitment to a time that I could leave. This shouldn't be that difficult to achieve and would help remove the passenger feeling that I was left with.
5 Stars
10 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
diagnosis and treated for malignant melanoma
From initial diagnosis through surgery and hospitalisation to final discharge I met with nothing but professionalism, efficiency, and caring understanding. I do not believe that I could have received better treatment from all I met. Surgeons, nurses, porters and ward staff - all were courteous, helpful and understanding and a credit to the JR.

Two particular aspects of my case are worth emphasising. First the interval between initial diagnosis and actual treatment was extremely short. This was very reassuring as it minimised any period of anxiety on my part. The second aspect was the close attention given to reducing the risk of infection before the operation by the provision of antibacterial body wash and nasal spray.

I have, of course , expressed my thanks to those directly responsible but I wanted you to know how very fortunate we are to have such a great hospital available to us.
5 Stars
08 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Maternity Department (Level 6 & 7)
I cannot praise enough the care, respect and dignity afforded my husband and I when a 5 month scan flagged up serious illness in our foetus. The nurses/midwives of levels 6&7 & consultants were beyond amazing. We were fully advised of our options but never pressurised into making a desicion, we were looked after with care and sensitivity, offered every support and though when we had to go through the terrible experience of a termination the midwives of Level 7 were extremely busy they still made sure to keep checking in on us & apologising when they had been away for a while.
Going back this year after being able to become pregnant again was traumatic, but again we were treated with sensitivity and dignity, with the sonographers, knowing our history, going the extra length to reassure us and make sure we were ok. We will be forever grateful to the ladies of Level 6 & 7, the Consultant and the other doctors who looked after us. I wish I could remember specific names of the nurses/midwives but it's all a bit of a blur, but thank you so much to them.
5 Stars
05 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are so sorry that you have had cause to comment about the length of wait your husband experienced at the John Radcliffe Hospital. We would very much like to look into this issue on his behalf, and would ask you to please contact us in person to discuss it, as we would need to know more details.

Would you be prepared to contact us directly, so that we can pursue this further? If so, please get in touch with Rebecca Turner, Specialist Surgery Matron, at rebecca.turner@ouh.nhs.uk

03 Apr 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your very kind feedback. We are delighted to hear that you have had such a positive experience of our services and that our staff have delivered the quality of care that we expect from them all. Your comments will be passed on to the departments concerned.

28 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are very pleased to hear about your positive experience at the John Radcliffe Hospital. We will ensure that the staff and management in the departments you name are aware of your feedback; it really does make a difference to them to know that they are so appreciated.

We are most grateful to you for taking the time to post your comments on NHS Choices.

28 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
6 hour wait to be seen
When I asked why my husband had to wait nearly six hours from the appointment time to be seen I was told that the reason for an early appointment & wait, was that we might have got in earlier if someone else didn?t turn up. This does not make any sense as he was staying in overnight anyway. So why wasn?t his appointment later? and how can you run a business for patients based on just in case management and be at the mercy of someone else turning up or not? Its not fair nor ethical nor good management.
This also meant I waited 10 hours in total for my husband's treatment to complete so I could see him on the ward after surgery at 20.45. As soon as I walked through the door on the ward, obviously worried for him after the surgery, I was told to leave immediately because visiting time was over. Unbelievable.
2 Stars
27 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Excellent care at the JR!
I am writing to thank the staff at the John Radcliffe Hospital for the excellent care that I received during a 24-hour stay on Monday and Tuesday 4 and 5 February.

On the Monday afternoon I suffered what turned out to be a bout of transient global amnesia in my local gym, and was brought into the JR?s A & E department and subsequently transferred to the stroke unit for observation. This was the first time in my fifty-eight year old life that I had ever been in an NHS hospital.

The ambulance paramedic was solicitous; the physicians in A&E and the consultants on the stroke ward were polite, friendly, and careful in their communication; and the nurses, catering staff, and porters were remarkably cheerful and helpful.

An NHS institution, where all the signs pointed to good staff morale and corporate ethos.
5 Stars
24 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Thanks for all the help
Excellent support in A and E followed by first rate help in Acute Emergency Unit where a rapid heart beat was finally brought under control before I was transferred to the Cardiology unit.The doctor's service was first rate and his advice, guidance and support deeply appreciated.
My sincere thanks to one and all
5 Stars
22 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting comments about your husband?s treatment in the trauma unit at the John Radcliffe and we hope he continues to progress well. We are aware that being in hospital can be a daunting experience and we continually work hard on improving the patient experience. As a Trust, our patients are at the heart of everything we do and it is always reassuring to hear that our staff are epitomising our values of ?delivering compassion excellence? in such a strong and positive manner.

Once again, thank you for sharing this experience.

20 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments about your mother?s care and subsequent discharge to a care home. The Trust is committed to the safe and prompt discharge of patients from acute care. We recognise that appropriate, timely discharge planning is fundamental to the provision of effective health care and to the wellbeing of the patient. As a Trust we are also committed to ensuring that patients? families and carers are involved and kept informed of all discharge arrangements. We are also aware that continuity of care is essential as patients are discharged from one care setting to another.

We cannot comment further on your mother?s discharge plan because we have no other details but we would welcome the opportunity to learn more about your experience. My name is Sue McNiven and I work within the division we think may be responsible for your mother?s care. My telephone number is 0195 229259 (Monday to Thursday) or 01865 221728 (Friday). (I will happily call you back). Alternatively, you might like to email me at sue.mcniven@ouh.nhs.uk.

20 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
trauma unit/out patient excelled :
My husband was admitted to trauma unit with a badly broken leg, broken ribs and sternum and from the minute he arrived in the unit the overall care was excellent, with clear explanation of treatments necessary:: a very professional , friendly care from all involved: Post operation it was admirable how the staff managed to give such great individual care in such a busy unit: Any worries and queries were dealt with great kind professionalism: At the subsequent follow up outpatients clinic :the professionalism and care from all staff was again excellent::
my husband and I are very grateful for the excellent care and thank you at all involved:
5 Stars
14 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for telling us about your sister?s diagnosis and treatment of breast cancer at the John Radcliffe Hospital.

Our patients are at the very heart of everything we do and it is always reassuring to hear positive feedback because it shows us that our patients are benefiting from the practical implementation of our core values ?delivering compassionate excellence?.

Our collaboration with the University of Oxford also underpins the quality of the care that is provided to all patients which includes the delivery of high-quality research bringing innovation promptly from the laboratory bench directly to our patients.

Your sister?s story is an inspiring one and we hope she continues to progress well in the future.

11 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments about your visit to the endoscopy department at the John Radcliffe Hospital. We are aware that visiting a hospital can be a daunting experience and we are glad that you felt welcomed and reassured by every member of staff. It is, of course, always reassuring to hear that our staff are epitomising our values of ?delivering compassionate excellence? in such a strong and positive manner and we will draw your comments to the attention of the staff who were involved in your care on the day. We hope you continue to progress well.

11 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
discharge procedure
When my mother who has diagnoses of dementia was admitted into hospital after a fall, she fractured her wrist and had pneumonia... My mother was declared medically fit to go home. The hospital wanted to discharge her back home but the family challenged that decision. Our family challenged the decision for our mother to be discharged back home we were then getting mixed messages about the discharge procedures. We were advised initially that there was no rush to find a care home for mum, but it became very clear we needed to look more quickly for a care home for mum... Once we found a home the assessor came and assessed that the care home could meet my mothers needs. Everything was done verbally there was no formal communication done between our family the care home or the hospital, other than to arrange a discharge date. I was disappointed with the process; I think the care home was inadequately prepared for mum. There should be a more formal procedure carried between our family the care home and the discharge nurse.

10 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Gastroscopy feedback
I was very impressed with the Consultant Gastroenterologist and his Nurses.

The waiting time was very little, everyone was extremely kind, professional and pleasant and made the procedure as easy as possible for me.
5 Stars
02 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
A tribute to the NHS - cured my sister of cancer twice
After a routine mastectomy test they detected that my sister had breast cancer. She was advised to have surgery and following this the tests showed that she no longer had the cancer. Therefore there was no further treatment necessary and it was the best possible outcome.

The NHS did a fantastic job and save the life of my sister for a second time. (She also had neck cancer when only 7 years of age when in Scotland and had a risky operation and again that was successful)

01 Mar 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments about your visit to the endoscopy department at the John Radcliffe Hospital. We are aware that visiting a hospital can be a daunting experience and we are glad that you felt welcomed and reassured by every member of staff. It is, of course, always reassuring to hear that our staff are epitomising our values of ?delivering compassionate excellence? in such a strong and positive manner and we will draw your comments to the attention of the staff who were involved in your care on the day. We hope you continue to progress well.

26 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Do not be alarmed by Diagnostic Endoscopy
My pre visit anxiety before my Diagnostic Endoscopy examination was quite unjustified.
Every person introduced themselves with their name and a welcoming smile. Each procedure was carefully explained, painless and with hardly any discomfort - this without any sedation.
As I was wheeled into the recovery Room for a cup of tea and biscuits! My lovely nurse was singing quietly and I said that if I knew the words I would join in. You can get some idea of the atmosphere in the department from this.
This review is written for two reasons - firstly to thank the doctor and his superb team, and secondly to provide reassurance to anyone who visits this department to know that they will be extremely well cared for from every point of view.
5 Stars
21 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your positive comments regarding your recent experience at the emergency department at the John Radcliffe Hospital. My name is Sue McNiven and I would be happy to talk with you regarding your experience. Perhaps you would be kind enough to call me on 01295 229259 (I will happily call you back). Alternatively, you may wish to email me at sue.mcniven@ouh.nhs.uk. In the meantime, we hope you are progressing well and look forward to hearing from you.

19 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments about your experience at the Eye Hospital. It is always reassuring to hear that our staff are epitomising our values of ?delivering compassionate excellence? in such a strong and positive manner.

Our staff work hard on improving the patient experience and comments such as this show us that our patients are indeed benefiting from this work. Thank you for posting ? we hope you are recovering well.

19 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments about your experience at the John Radcliffe Hospital. It is always reassuring to hear that our staff are epitomising our values of ?delivering compassionate excellence? in such a strong and positive manner.We work hard on improving the patient experience and comments such as this show us that our patients are indeed benefiting from this work.

Thank you for posting ? we hope you are recovering well.

19 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting comments about your recent experience at the John Radcliffe Hospital - we were sorry to learn of your difficulties in contacting your clinician. We want patients to receive a responsive service so would very much like to know more about your experience so we can improve.

Please be assured that we do value all feedback because it shows us areas where improvements may be possible. My name is Karen Armeanu and I'm the Divisional Nurse for the service. Please call me on 01865 220418 I will happily call you back. Alternatively, you may prefer to email me at karen.armeanu@ouh.nhs.uk. I look forward to talking with you.

19 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Lack of communication appalling
I needed to be referred to another practice for a post-cancer follow-up check. I contacted my cardiologist's secretary, who took three months (despite my almost weekly phone calls/voicemails) to figure out that in fact I need to speak to a different doctor to be referred. Had she bothered to put in a little time and effort I would have had the follow-up care I require by now!
1 Stars
19 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Actually a pleasure to be in hosp.
I am under the surgical team, and after some tests was referred to JRH for an ERCP. I was admitted to the day ward ,jewell,and seen in X-ray where the procedure was done. All staff worked very well together,were very caring,considerate and knowledgeable,leaving me feeling totally at ease and reassured and cared for. very professional ,Thankyou to you all ,it made my visit a pleasure to be in such good hands.
5 Stars
12 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
ENT referral and day surgery
I was referred by my GP to the hospital for an ENT investigation, which resulted in day surgery. I had to wait some time for my initial appointment, not being a priority case, but once I had had my first appointment with consultant the service was excellent. All staff displayed high levels of professional competence, combined with a considerate and caring approach to patients.
5 Stars
08 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Medical Problem Issue
I saw somebody about COPD problems the hospital staff were helpful with the emergency part of the problem but the first aid part of the problem was not dealt with satisfactory.
I came for this as I was coughing blood and this worried me but initially I was advised not to worry about it.

01 Feb 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments on NHS Choices. My name is Becky Easton and I am the Deputy Matron for this service. The delays you recount appear to be longer than we would deem acceptable and we would like to investigate further. My telephone number is 01865 857952 ?I will happily call you back. If you prefer, you can email me on becky.easton@ouh.nhs.uk. I look forward to hearing from you.

30 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments about your clinic appointments. As you will appreciate, because we have no details about the clinics you refer to we are unable to investigate via this medium, why you have been kept waiting at your outpatient clinics. However, we would very much like to know more about your experience and would invite you to contact us. Our staff work hard on improving the patient experience and we do value feedback such as this because it shows us areas where improvement may be possible. My name is Sue McNiven. Please call me on 01295 229259 and I will happily call you back. Alternatively, you may prefer to email me at sue.mcniven@ouh.nhs.uk. I look forward to talking with you.

22 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Delayed Appointments.
Every time I go for a clinic appointment the appointment is delayed normally by at least an hour and a half to two hours.
This happens even when the clinic has only been open a short while; I do not understand how this is possible.

21 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Dear Mr Bayliss

Thank you for taking the time to post details of your experience whilst in the cardiology ward at the John Radcliffe Hospital. We are aware that visiting or being in hospital can be a very daunting experience and therefore we continually work hard on improving the patient experience. Comments such as yours provide a showcase for the hospital, highlighting areas where we do particuarly well.

We will, of course, draw your comments to the attention of the cardiology staff. In the meantime, we hope that you continue to progress and once again, thank you for letting us know about your experience.

21 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Thank you to everone that I was involved with
I have recently spent 6 days in the Cardiology ward and I would like to thank everyone with whom I had contact. The care, the attention and kindness shown was wonderful. Thank you to everyone for making my stay so comfortable.
5 Stars
20 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to recount your recent experience on NHS Choices. My name is Sue McNiven and I work for the Oxford University Hospitals NHS Trust. I have responsibility for responding to comments about the John Radcliffe Hospital. The experience that you describe whilst in A&E is not typical and not acceptable and we are sorry that you felt distressed and vulnerable. We expect staff to be helpful and respectful of all patients and it is very important to us that we learn more about your recent experience and would invite you to contact me on telephone number 01295 229259. I will happily call you back. Alternatively, you can email me at sue.mcniven@ouh.nhs.uk. Please be assured that we value all feedback because as well as showcasing areas where we do well, it also points us to areas which may need addressing. In the meantime, we hope you are progressing well and look forward to hearing from you.

18 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post details of your recent experience at the Oxford Eye Hospital. We know that all our staff work hard on improving the patient experience and comments such as this show us that our patients are benefiting. We value all feedback because as well as helping us highlight areas that excel it also helps us address areas that may need attention. We realise that attending hospital can be a daunting experience and are pleased that you were seen by a consultant, treated and discharged on the same day and hope you continue to progress well.

18 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Lack of Respect
I was admitted following a four hour bout of gall bladder pain which left me in acute pain it was distressing for me and my husband and I, I was so doubled up I was bent over to try and reduce the pain. My scan months later proved I have numerous gall stones
I found the A&E staff brilliant until the following occurred:

1) The sister on duty was having a loud debate with the doctor outside of my cubicle about whether the doctor was permitted to carry out a heart test ( which was advised by the doctor but shot down because of budget costs by the nurse.

2) The following morning approx. 11am during the doctors round I heard the Consultant discussing my case, to at least 10 other doctors, in a very loud voice he communicated to them and anyone else who could hear what an odd woman I was! How rude

I had not punched anybody, been aggressive, or drunk!

It made me feel very vulnerable and distressed

I left the hospital soon after declaring never to go back to the JR

Patients should be treated with dignity and respect
3 Stars
18 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
NHS at its best
On Sunday I went to the optician who saw something in my eye. He faxed a message to my GP. On Monday morning at 9 am my GP phoned to ask more details and to tell me he was referring me the JR eye hospital. By 9.30 am (the same day!) I received a call from the eye hospital asking me to come in within the hour. By 13.00 on that day I had been seen by a consultant, treated and discharged! This was all on the same day! Awesome service! NHS at its best. At all times communication was excellent. I can not believe how efficient and professional the service at the JR is. Thank you.
5 Stars
17 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your comments on your experience recently at the John Radcliffe emergency department. You clearly state what is important to you - care, consideration, competency, professionalism, helpfulness and courtesy. We continually work hard on improving the patient experience and comments such as this show us that our patients are benefiting.

We are aware that visiting a hospital can be a daunting experience and we are delighted our staff were able to reassure you and your wife. We care and treat our patients as individuals - we value their views and seek to involve them in decisions that affect them.

We hope you are progressing well and once again, thank you for taking the time to post your comments on NHS Choices.

11 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Teamwork
For only the second time in 28 years I found myself in hospital the week before Christmas; the first time the team saved my life after an extreme asthma attack giving me all these years to build a career, have two children both born at the JR and reach retirement; this time it was for a much more mundane but extremely painful gall stone problem.

I just wanted to thank everyone involved for their care, consideration and sheer competence. From the lady who checked me in at the minor injury reception with calm professionalism, to the triage nurse who reassured my wife and I whilst plotting a course of action, to the fantastic team in Re-sus who, at 2 o?clock in the morning, did everything they could to diagnose the problem and relieve the pain in the shortest possible time, to the team of nurses, doctors, porters and auxiliaries on SEU wing who could not have been more helpful.

They all seem to work way beyond the strict interpretation of their job descriptions, almost certainly do not take all the breaks they are due, and yet have the utmost courtesy no matter the time of day or night or workload. In such a massive ?machine? as the JR, this is exemplary and deserves recognition.

Finally I very much appreciated the clarity of advice and options for treatment provided by my consultanat. When your life is suddenly interrupted by a medical emergency, it is very reassuring to receive such clear guidance.

Many thanks

Charles

Copy of letter sent to Chief Executive - reply already received
5 Stars
10 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments on NHS Choices. We are delighted that your experience of the services within our hospital and the wider NHS services in Oxfordshire were positive. We hope that now you are home that you continue to progress well.

09 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Emergency admission to the JR Hospital January 2013
Following my recent emergency admission and subsequent short stay in the Emergency Assessment Unit, I write to thank all the staff who cared for me within the Oxfordshire Paramedic and Ambulance services serving the JR, the hospital's A & E department, and the EA & ECG units. All the staff were very professional, courteous, mindful of my distress and sensitive when dealing with me as a patient and my husband as a worried relative. In Oxford we certainly can be very proud of having the best hospitals in the country, if not the world, where the John Radcliffe Hospital and staffs excellent reputations go before them. Please ensure that our sincere thanks are passed to all concerned.
5 Stars
09 Jan 13
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your positive comments regarding your experience at the John Radcliffe Hospital - we wish you well for your future recovery.

We also note your comments regarding the MIU at Witney and suggest that if you wish to discuss this further you contact the Patient Advice and Liaison Service at Oxford Health NHS Foundation Trust who are responsible for the MIU at Witney. Their contact details are PALS@oxfordhealth.nhs.uk, or telephone 0800 328 7971.

31 Dec 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
My treatment by everyone at the JR was thorough, thoughtful, kind - exemplary!
The care I received at the JR was exceptional and I couldn't fault it. I had been wrongly advised at Witney MIU that my cut thumb was not too serious and even if the tendon was damaged (it was 100% severed) there was no urgency in getting it treated. 5 days later (on Christmas Eve) I saw a different nurse at Witney MIU who phoned the JR and I was able to speak to consultant. He explained the urgency and kindly agreed to operate that afternoon. Everyone was kind and attentive. My anaesthetist must have done a brilliant job as I had no adverse after effects and was able to enjoy Christmas Day to the full. The Consultant did a fantastic job on my thumb - I can't thank him enough for getting all done so quickly. It's early days but all going well so far thanks to more great care from the physiotherapist .

For acute care the NHS is fantastic. Please pass on my thanks to all those involved in my care.
Advice given at Witney MIU.
5 Stars
30 Dec 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your comments; we are very pleased that you had a positive experience in our Emergency Department.

We have made the staff in the department aware of your comments, which will be much appreciated.

We are also grateful for your suggestions - all feedback from our patients is useful in helping us improve the services we provide.

24 Dec 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
My experience of treatment in A&E could hardly have been improved upon
On Dec 20th I attended A&E in the evening, referred from the emergency dental service because of bleeding from the site of a dental procedure earlier in the day. It was a calm, clean and comfortable atmosphere in the waiting room, despite the fact that there were some 25 patients awaiting treatment. I did not have to wait very long and was triaged and sent in for treatment quite quickly. The maxillofacial doctor was very polite and treated me very caringly and efficiently. I was very impressed with A&E at the JR (- it was not at what I had expected!
Let's hear it for the NHS and its staff!
Slightly better lighting in the car park at night, and better signage of A&E from the car park.
Had to put my coat and bag on the floor in the treatment cubicle - a hook or chair might have been helpful.
5 Stars
21 Dec 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Waiting in a telephone queue of eleven in order to obtain a fax number is poor.
When ringing to obtain a fax number to forward some results to a Department- Gastroenterology, I was put in a telephone queue of eleven. This is fairly useless service.

20 Dec 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to recount your experience, my name is Caroline and I work in the Children?s and Women?s division of Oxford University Hospitals who, if I interpret your experience correctly would have been responsible for your care at our hospital. If you would like to discuss this further please contact me on telephone number 01865 222091 and I will happily call you back.

05 Dec 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Lack of care investigating the cause of my symptoms
I had an appointment for an ultrasound scan to investigate abnormal bleeding (ie. heavy and prolonged). I was seen on time, and the radiologist was very pleasent and efficient.
The consultant I saw subsequently was not interested in investigating my problems any further than the radiologist's report. He proposed surgery that would have been inapropriate in my case, as I found out later when I went for a second opinion at a different hospital. He was also not very sympathetic or approchable to my questions.

I went on to be treated at the second hospital, but I feel dismayed that I couldn't get the right treatment at the JR, my local hospital. As well as subjecting me to invasive surgery that would have done no good, it would have been a waste of NHS time and money.
The story in more detail: My radiology report had stated "multiple fibroids", giving the size and location of the largest one only (~ 5cm). On the basis of this, the consultant decided to operate on just this largest one, using keyhole surgery, and then fit a mirena coil, as a standard procedure. I got the impression he had not actually seen the scan himself. I was concerned that some of the other fibroids might also be causing my problems and need treating, and hoped this would be investigated before surgery. When I got the date of my surgery, I managed to arrange another appointment with him to discuss.

His answer was no, he would not investigate further, there was no point, he would operate on the largest one and that was that. And anyway, my problems were probably "hormonal", but no, that could not be tested for. He seemed irritated by me asking questions, and I felt dismissed.

The whole exchange made me very concerned, and so I arranged for a second opinion at a London hospital (as a private patient, to speed up the process, which cost a bit), with a female specialist who had sounded very approachable on her website. She did another scan herself, studied it closely, and discovered the fibroid the JR consultant was going to remove was in a location that would probably not have been giving me any symptoms. However I had another growth on the inner uterine lining ("sub-mucosal"), which was quite likely causing me problems, which hadn't been noticed at the JR. Also, being on the inner lining, keyhole surgery would not have worked.

I cancelled my surgery at the JR, and was treated at this second hospital (fortunately on the NHS), using hysteroscopic surgery, a much less invasive procedure. Since having this procedure, my initial symptoms have almost comletely gone away - so it was the right thing to do. So I think my concerns about the JR approch turned out to be well-founded.
2 Stars
26 Nov 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments via NHS Choices. You outline very clearly what is important to you when being treated in hospital and that is professional and helpful staff who actively involve you in your care at all times. We continue to work hard on improving the patient experience -comments such as this offer a show case for our continued hard work.

We hope you are progressing well.

26 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments on NHS Choices. We are pleased you felt you were looked after by patient, reassuring and professional staff during your delivery ? we hope you and your baby are progressing well.

We are sorry you could not sleep because you had been told you may be moved. The observation ward is a high dependency unit and patients are sometimes moved during unsocial hours due to workload pressures or emergencies and without knowing the exact date, it is difficult to comment on the events of this night but we would offer our apologies.

The midwife should not have told you she ?was not paid to help? and we are sorry this was said. Regarding your comments on self-medication, if you informed the midwife that you had no access to a clock then you should not have been given the option to self-medicate.

New-born babies are always examined with a parent being present ? we are sorry you were offered no explanation and felt rushed and embarrassed. We are sorry the ?research team? were not contacted and that you were not acknowledged when you left the ward. On leaving the ward you should have had an explanation as to the importance of and how to administer your medication.

We would like to reassure you that we take all feedback seriously and have made staff on all the maternity levels aware of your comments.

You may like to use the ?Birthafterthoughts? service which is a listening and information service available to women who have given birth within the last year. You would be given the opportunity to talk over your experience with a midwife using your hospital notes. The contact number is 01865 220605.

26 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We were sorry to hear of your motorcycle accident and hope that you are recovering well. Thank you for sharing your experience at the John Radcliffe Hospital via NHS Choices. You clearly state was important to you - high levels of care and exceptional facilities including food, cleanliness and sanitation. We thank you for taking the time to post your comments.

26 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Excellent experience
I wanted to say that I have seen a nurse practitioner, consultant and physiotherpaist within th ewomens centre at the JR. They have all been excellent, very professional, helpful and involved me in my care at all times. This is definitiely one of the better hospital experiences I have had - Thank you :-)
4 Stars
26 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
A very good hospital, with great care.
Following my motorcycle accident and subsequent admission to the John Radcliffe Hospital, I feel compelled to express my gratitude for the exceptional level of care and treatment I received.

From the second the paramedics arrived at the scene, to my discharge from the Hospital, and as I continue my after care treatment, every aspect of my stay has been outstanding.

I am aware that the NHS has come under some criticism in recent years, but I challenge anyone to maintain that criticism after being treated in a hospital such as the John Radcliffe. The facilities, food, cleanliness, sanitation and fundamentally the high level of care, have all been nothing less than exceptional.

This experience has made me realise how fortunate we are in this country to have such a great institution as the NHS.
I can honestly say there was no aspect of my care that needed improving.
5 Stars
25 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Overworked midwives who ignore patient-centred care.
I had to have a planned cesearean. The anesthetist was patient and reassuring and the other nurses and doctors involved in the operation behaved professionally.
After the operation I was on the observation ward. I found the midwives rushed and unsupportive. I was told I would be moved at some point in the night and so struggled to sleep thinking each time they approached they would be moving me to another floor.
Once I was on the general ward (moved at 4am) my daughter cried loudly, she did not want to feed and I was unable to soothe her by walking (due to the c-section). I had no idea of the size of the ward nor the patient/staff ratio so I asked a midwife if she could help me settle my baby as I was worried we were disturbing the others. She laughed and said she wasn't paid to do that.
I was later asked if I wanted to self-medicate- to which I agreed- I was then given packets of tablets with the times written on them- I then barely saw a member of staff and could not see a clock so struggled to know if I was keeping to the appropriate times.
When they did the peadiatrician check, a midwife just took my baby and walked off with her not explaining where she was going - I rushed after her, finding it hard to keep up due to my difficulty walking. I then had to wait in a corridor with my daughter and as I had had no time to change I found I was wearing a nightie with blood on the back - this was embarassing.
When I finally left the ward I was given a pack of injections I was meant to self-administer - no one asked if I was comfortable doing this and the person who signed me out appeared to believe someone had previously explained what they were to me. I didn't take them.
I had been part of a foetal growth study at the JR and one of the research team's requests was that I contact them within 24 hours of the birth so my daughter could be measured. I did not have a phone but showed a midwife the bleep number for the team-she refused to contact, saying it wasn't "urgent".
Also on leaving not a single midwife looked up to say goodbye nor acknowleged me in any way.
Overall - they made a wonderful experience feel pretty miserable, quite in contrast to the birth I had had 3 years before in a different hospital.
I had heard good things about the JR and was looking forward to giving birth there. The staff who carried out the planned cesearean operation did a very good job but the midwifery care afterwards was rude and impersonal and I could not wait to get home.
3 Stars
19 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments about your treatment at the John Radcliffe. The Trust is committed to Delivering Compassionate Excellence at all times. It was thoughtful of you to share your positive experience - we wish you well for the future and hope you continue to recover well.

19 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Excellent and as pleasant as having surgery can be.
I was recently admitted to the JR in an emergency situation which was corrected surgically. I am so impressed with my treatment. At all times the staff were superb, kind, efficient and caring. This is my third stay in an Oxford hospital, and I have nothing but the highest praise for everyone from the friendly porters, through the lovely nurses, the kind and efficient doctors and surgeons. The criticisms I read of the NHS in other parts of the country, is something of which I have no experience. We, in Oxford, are indeed very very lucky to have such world class hospitals available to us, and I want to say a huge Thank You to all who helped me through a nasty, painful experience. Well done JR.
5 Stars
16 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments on NHS Choices. Whilst we were sorry to learn that you have been unwell, we were pleased to learn that your experience recently in the emergency department at the John Radcliffe was a positive one.

Regarding your comments under the heading 'what could be improved' we would suggest that if you wish to talk through these issues you contact our Patient Advice and Liaison Services (PALS). The office is open Monday to Friday from 9.00am until 4.00pm at the John Radcliffe Hospital, Headley Way, Headington, Oxford, OX3 9DU. Alternatively, you may wish to telephone them on 01865 221473/740868. Their email is PALSJR@ouh.nhs.uk. We are unable to respond further via NHS Choices but would like to reassure you that all feedback is taken seriously.

Once again, many thanks for your comments - we hope you are progressing well.

03 Oct 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Awesome
Overall I had a very very good experience, especially in A & E and then in the assessment unit. I have bi-polar so these situations can be a nightmare but I coped OK, mostly because of the staff. The nurse I had over-night in assessment(?) was amazing; it can't be easy to make such an impression on a patient who keeps drifting off and waking up again. I had total faith in her even when I was convinced I was about to die; not that any other nurse wasn't professional but I interacted with this nurse more. I also noticed that doctors and other bed visitors made an effort to smile and acknowledge you when this was less slightly less likely in the past. It makes a huge difference. The porters were also very professional and friendly. A 9.99..... out of ten overall.
Thank-you very much.
Apart from a later infection, which happens... the only issue was when I was being moved from assessment to a ward. I mentioned that I needed some more Omeprazole to the nurse who tailed me as I was getting heartburn again. I was told that this could be sorted once I was relocated; but, once I was on the ward I was told that I wasn't allowed to take any more until 6pm. I think a quick phone call to the assessment unit (?) would have been an idea at this point as they had said to shout if I got worse. I knew what was about to happen if I started retching again so it was a bit frustrating, This may be a result of a perfectly normal procedure which I know nothing about, and I didn't feel in danger at all. But, I felt an explanation or double check could have been helpful or reassuring.
5 Stars
29 Sep 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your positive comments regarding your care at the John Radcliffe. We realise that coming to hospital can be a daunting experience.

You highlight what was important to you during a time when you felt scared and vulnerable and that was extraordinary care from nurses, doctors, physiotherapists, porters, technicians and other staff.

You also felt that all those staff involved in your care went above and beyond the call of duty.

We have worked hard, and will continue to focus on improving the patient experience - all feedback is valued because it helps us address areas that may need attention and provides a showcase of areas where we do well.

We hope you are progressing well and once again, thank you for taking the time to post your comments.

17 Sep 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Amazing.
Extraordinary care at I time I was scared and vulnerable. Was in trauma unit for 3 weeks and would not fault any aspect of my care. Nurses, dr, physio, health services, porters, technicians were absolutely fantastic. They went above and beyond the call of duty
Sometimes difficult to get exact details of injuries, but you just have to ask
5 Stars
17 Sep 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments on NHS Choices - we are pleased that our staff were able to explain the procedure your son was to undergo and that you felt they were friendly and helpful. However, it is difficult for us to investigate and respond to you further via this medium but we would urge you to contact our Patient Advice and Liaison Service (PALS) if you would like to talk further about your family's experience at our hospital. The address is PALS, John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU. the office is open Monday to Friday from 9.00am - 4.00pm. Telephone 01865 221473/740868. Alternatively, you wish to email: PALSJR@ouh.nhs.uk.

10 Sep 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to respond via NHS Choices. We are pleased you had a positive experience at the John Radcliffe Hospital. You clearly identify the things which are important to you including professionalism, cleanliness and the kindness and friendliness of staff. We continue to work hard on the patient experience and will bring your comments to the attention of our staff.

04 Sep 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
My overall experience was excellent!
I had a planned hysterectomy at the John Radcliffe Hospital and and am tremendously impressed by, and grateful for, the treatment I received there. I found the quiet professionalism of all staff quite remarkable. The ward was very clean and well laid out, the bed very comfortable, the people kind and friendly, and the food, although not excellent, was plentiful and perfectly edible. The JR, as any NHS establishment, is subject to certain financial constraints, but these did not taint overly the care we were given.
A staffing shortage was apparent
5 Stars
04 Sep 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments on NHS Choices. We are pleased you had a positive experience during a consultation at the John Radcliffe Hospital. We were however, sorry to learn of your concerns in other areas. We would like to assure you that we take all feedback seriously. It allows us to showcase areas of excellence but also shows us areas where we need to do a little more work to make our services the very best they can be. Unfortunately, we are unable to investigate or reply to you directly through NHS Choices but would recommend you contacting the Patient and Advice Liaison Service if you would to discuss your concerns. They can be contacted at the PALS Office, John Radcliffe Hospital, Headley Way, Headington, Oxford OX3 9DU from Monday to Friday 9.00am - 4.00pm. Telephone 01865 221473/740868 or email PALSJR@ouh.nhs.uk


28 Aug 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments on NHS Choices. We are delighted you had a positive experience during your visit to the Women's Centre. We value all feedback received. We are however sorry for the error regarding postage - this has been brought to the attention of the department concerned.

24 Aug 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Nice friendly staff on the outlook but don't care for patients welfare!
Staff were very friendly. Doctors,nurses and all other staff were very friendly smiling people and made us feel good inspite of our tension about my boy's operation. Night nurses were prompt and did their work very well. Surgical staff explained everything very well both to parents and patient. They checked on patient untill we were in hospital very well.
We were asked to come by 7:30 but we had to wait till 1:30 for the procedure to begin. I understand there were other kids younger than my son but they could have given us some hint about when it will start.
My son's surgeon spoke to us around 5:45 after operation and he was brought in to the ward around 6:30 and when he asked for something to eat he was given a chicken sandwich by his nurse which made him sick and worse. Next morning doc said only soft food but still we kept getting all this food. Food should be given according to patients need and with doctors approval.

Doc asked the drain to be taken off in the morning and came back in the evening to find it still and he went to speak to nurse after asking me why it was still there! No cordination between staff, nurses dont follow what doc says but do their own!

His next appointment with surgical staff is in nov. After 3 months of surgery! Why such a long wait?
He has developed urinary infection because of cathetor and as no antibiotics was given when we came home. After several calls one of surgical staff spoke and asked us to go to GP. Even though GP prescribed antibiotics he indicated we should meet his surgical staff in JR hospital but from past 2 days I am unable to contact them, several messages to ward and ped urology dept hasn,t helped. No one has called me back.

I don't understand why doctors dont want to check on how patients are doing after surgery. Why they dont want to check how the wound is healing! Nearly 5 inch incision on a 8year old boy doesn't need any after care?
4 Stars
24 Aug 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Extremely good: the NHS should be proud of itself!
I cannot put into words how wonderful the consultant paediatrician was. It was their first week and their first clinic so he must have been under a lot of stress, particularly as they were still commuting from London. However, they were so kind and worked so hard to ensure my son received the very best care. I have never seen anyone work so hard yet still be so caring and polite. I cannot praise them enough. I would like to say more about how wonderful they were but I will run out of superlatives and even then would not come anywhere near to doing them justice.
The nurses appeared to be uninterested in their job and lazy. They claimed to have carried out a simple test but did not, but I truly do not think it was because they were busy, as they did not seem to be busy but were chatting in corridors. Instead they gave the above wonderful doctor someone else's results (who was clearly v unwell), which led to an unnecessary, anxious trip to A and E. Also, we were sent home with the wrong equipment, and it was only because I returned myself a few days later and said I could not get it to work that I was told I had the wrong gear. Also, these items are to be used only once and I was supposed to have been issued with enough duplicates to cover the length of his treatment. This exposed my chid to a risk of infection.
The wonderfulness of the doctor eclipses the failings of the nurses and so on balance I would say I am happy with the experience and I still think the NHS is absolutely wonderful - not least because we have this facility to give feed back. Also, the porters, cleaners, food servers were polite and efficient. The food was healthy yet appealing and we had a choice on the menu, which was much appreciated. The building was well designed, too. In fact, apart from the nurses, everything - and I mean everything - was exceptionally good.
3 Stars
23 Aug 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
My personal experience at this hospital, in this department was good.
I had a procedure in the Women's Centre and found everybody, from the lovely lady Consultant I had never met before, to the person bringing around the cups of tea, extremely kind, courteous and efficient. No-one wants to be in hospital, so when the staff are like this, your stay is so much easier. Everything was explained clearly to me, both before and after my operation, including contact numbers available to me should I be worried about anything as I live out of the area. I was nervous going in, but that changed to confidence with the lovely attitude of all the staff.
I have been in many different hospitals over the last four years with an extremely sick relative, and wish that some of them had been more like the JR.
Thank you.
Did not receive the paperwork for my stay until 2 days before, and had to collect it from the sorting office and pay £1.50 as there wasn't any postage/franking on the envelope!
5 Stars
15 Aug 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for this kind comment, which has been passed on to the Ear, Nose and Throat Department at the John Radcliffe Hospital.

Your message will be greatly appreciated by all concerned.

23 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to tell us about your experience of the John Radcliffe Hospital Emergency Department. We are really pleased that you were happy with the doctor who treated you, and with the standard of care you received in general.

However, we are very sorry that you were so unhappy with other aspects of your experience; your comments have been passed on to the management of the Emergency Department. Feedback of this kind from our patients is invaluable in helping us to improve the services we provide.

Unfortunately, we are not able to look into your particular circumstances unless you feel you would like to get in touch with us in person. You may wish to contact our Patient Advice and Liaison Service, Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868, who will be happy to help should you wish to follow up your concerns.

23 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Long, painful wait but good care in EAU
Visited twice with severe suspected food poisoning. First visit (3 days into constant D&V with blood and high grade fever) I was seen by a lovely out-of-hours GP. She did listen to me eventually when I said I was desperate for stronger anti-vomiting medication so I could try and keep my prescribed meds down (I have an existing condition).

Second visit (4 days into constant D&V, high grade fever and now moderate dehydration) I was assessed very quickly, admitted instantly and received the treatment I needed. Nursing staff were under pressure and so didn't have a lot of time, but were courteous. The Dr I saw was wonderful, really sympathetic.
The waiting area was extremely hot and poorly ventilated (that said, I did have a fever pushing 40'C). Unfortunately it was also not very clean. I myself was sick on the floor and cleaned it up as best I could, but can't be sure that a cleaner followed up.

Reception staff were brusque and didn't offer sick bowl (hence vomit on floor!).

Very long wait which was uncomfortable and humiliating when throwing up every 10 minutes in front of 30 other people. I worry that I might have infected someone.

Unfortunately I should probably have been admitted on day 3 of my ordeal, thus saving time and resources, since I was in a far worse state by the time I was admitted on day 4. However, I know beds are scarce and management is keen to send people home/to their GP so I don't blame the staff on the ground.
Generally the care was good.
3 Stars
23 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
very well treated
I would like to thank all of the staff who were involved in the diagnosis of the problem in my throat and the subsequent treatment of it. The service was impeccable and I was looked after very well.

Thank you all again.

Alan Smith
5 Stars
23 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments about your visit to our hospital. We are glad to hear you were pleased you were seen quickly but, of course, sorry to hear that you were unhappy with your overall experience. Unfortunately, you do not elaborate on your concerns and therefore it is difficult for us to assess and respond via this medium. However, we would urge you to discuss this further with our Patient Advice and Liaison Service (PALS) on 01865 221473/740868 or by email PALSJR@ouh.nhs.uk. The office is open Monday to Friday 9.00am - 4.00pm. Please be assured that we value all feedback because it helps us address areas that may need attention and provides a showcase of areas where we do well.

12 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
comeplete disaster today
quick as calling me into the room
nurses knowing what they were doing.
Way to overpacked in waiting room no chairs to sit down
nurses were rude, didnt even no why i was there, had no regognition of my condition- of which my doctor should have told them, i was told it would be the same day surgery on my eyes which it wasnt, didnt have anything done!, waiting 4 months for them to cancel my appointment on me twice!, 2 days before my appointment was due, and speaking to a gentleman on the phone trying to rebook a appointment was rude and not helpful,

now have to wait for a appointment to have the day surgery which should have been done today. not good,
3 Stars
11 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to record your thoughts about your care at our Emergency Department - they are very much appreciated by our staff. You have identified some points which are clearly important to you when receiving care at our hospitals and your comments will be useful in helping future patients make more informed choices when considering treatment at our hospitals.

We hope you are recovering well from your injury.

03 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting your comments - we are delighted your experience at our Emergency Department was a positive one, and we hope you are recovering well from your injury. We have worked hard during the past year on improving the patient experience and when we get feedback like this it shows that we are on the 'right track'. You quite clearly identify the issues which are important to you when you visit hospital - respect, clear information, professionalism and cleanliness. It was thoughtful of you to share your positive experience - our staff have been made aware of your comments.

03 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Brilliant care, delivered efficiently by kind polite staff.
I arrived at the emergency department at 0900, and within an hour, I had checked in, been seen by the minor injuries sister, sent for X-rays, and then been seen by the emergency nurse practitioner. I was really astonished by the speed and efficiency of the care delivery.

Everybody involved in my care was polite and helpful, and they all seemed highly competent.

The waiting room was extremely clean and calm, not that I had to spend long there.

They arranged for me to have a follow up appointment today, two days later, at the hand clinic. Again, the staff were professional and courteous, especially the nurse on duty at the clinic and the surgeon who redressed my hand.

The West Wing itself, where the hand clinic was held, was clean and nicely decorated.

Even the food at the restaurant in the main hospital was really nice!
I did have to wait for quite a long time to see the surgeon this morning. But to be fair, the nurse told me it would be a while, and said I could leave and get something to eat instead of waiting there. And I don't really know how you could improve that - it's Monday, and the clinic was busy. I'm sure they were going as fast as they could.
5 Stars
02 Jul 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your positive comments about your experience in the emergency department at the JR - your comments have been brought to the attention of the staff involved in your care. We continue to work hard on improving the patient experience - all feedback is valued because it helps us address areas that need attention and, as in your case, provides a showcase of areas where we do well. We hope your recovery is speedy.

29 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Great staff, great care, long wait!
Went into A&E after having lost a lot of blood through a deep cut and was seen right away, wound bandaged up and was given a packed lunch to eat, which was really appreciated. All the staff who dealt with me were very courteous and fully explained what was happening. The department itself was spotlessly clean - indeed, there was a cleaner there the whole time sweeping and scrubbing the floor.
You expect a wait when you go into A&E and I was told it would be two hours. In the end it was 3 and a half hours, although I was given pain relief during this time. The most frustrating part is not knowing how long you have to wait - people are called out by name. The hospital actually has a computerised "queue" showing how long each patient has been waiting - it would be great if either that information was put onto the large flatscreen TV, which was just showing NHS adverts, or you were given a number when you arrived, so you could tell how close to your number you were.
5 Stars
28 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
excellent
Visited A&E with a head injury. i was thoroughly checked over and had an ECG, stitches and advised on my aftercare and all done and discharged in 3 1/2 hours. All the Doctors and nurses were very thorough and I was very satified with their care.
4 Stars
28 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for taking the time to post this comment about your wife's care at the John Radcliffe Hospital.

We will ensure that the staff in EAU and Ward 7D see this post, and your comments will be very welcome indeed.

25 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
One of being cared for by a large group of dedicated people.
It was my wife who visited the E A U the treatment she recieved can only be desctibed as first rate all of the staff were excelent she was attended to very promptly and there is no doubt that they saved her life for which I will be eternally gratefull, she is still un the hospital (ward 7D ) where she is also receiving excelent care. I have been treated at this hospital in the past and in my opinnion there can be no better hospital anywhere, so many many thanks to all the staff at this excelent hospital.
Colin
Nothing
5 Stars
24 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are really very sorry that you were so unhappy with your daughter's experience in the John Radcliffe Hospital.

Your comments have been passed on to the senior management of the Emergency Department.

While we do understand that you may not wish to contact us in person about your daughter's experience, we are unfortunately unable to investigate issues properly unless we can identify the patient involved; this is why we invite people to contact our Patient Advice and Liaison Service in the first instance.

There is also an online feedback form on our website, www.ouh.nhs.uk, or you can email feedback@ouh.nhs.uk.

Should you change your mind, please be assured that PALS is confidential.

12 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
I think the running of A & E needs a rethink to give individualised care.
The nurse looking after us was excellent, she was observant to my daughters pain and needs despite being busy. She was kind and sensitive, good clinical skills.
Unsure of the policy relating to time limits on being triaged for people who present with severe abdominal pain - perhaps none? My daughter had to wait 1 hour & 20 mins and even then only after I approached a nurse telling her the pain was worsening.
We were taken through to a cubicle and the lovely nurse took over care, gave my daughter IV painkiller & took blood samples while waiting for dr. The pain relief only lasted 1/2 before pain bad again so another type of pain relief administered IV. Again this lasted only 1/2 hour before pain returned. Dr came after waiting 1.5 hours. Blood results were reviewed and as nothing abnormal showed up, my daughter was discharged home with paracetamol.
The Dr didn't seem concerned about how little effect the strong painkillers had.

The next day, my daughter was still in pain I took her to a different hospital for a second opinion. In comparison, on arrival at the 2nd A & E we were triaged within 5 mins (as busy as JR), seen by a dr within 30 mins. Daughter given morphine - more appropriate for level of pain she was clearly in. The bloods were again normal but the Dr could see something clearly amiss despite reassuring blood results. He admitted her for further observation, she had gallstones and needed emergency surgery.
No need for your generic reply: 'please contact PALS with your complaint'. I'd feel a bit more inclined to if the responses to negative feedback were personalised (like they are on the positive feedback comments)
2 Stars
11 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are sorry that you were unhappy with your experience of Neurology at the John Radcliffe Hospital.

If you would like to discuss this issue with us in person, please contact our Patient Advice and Liaison Service, Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868.

11 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We have received your comment and it has been passed on to the Trauma Department at the John Radcliffe Hospital.

We are very sorry that you are so unhappy with your experience of our Trauma service.

You may also wish to contact us in person, via our Patient Advice and Liaison Service (PALS), 01865 221473 / 740868 Monday to Friday 9.00am - 4.00pm, or by emailing PALSJR@ouh.nhs.uk

11 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
No communication or care truly shocking
Nothing the staff were unhelpful and uncaring ,shocking!!!!!
Communication
2 Stars
10 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
feel badly let down by the nhs
loved dealing with plastic surgery staff, accident and emergency staff and ambulance crews.
something has to be done about your trauma dept.
i am waiting for a bone graft on my leg after a serious rta.trauma dept has now cancelled my operation 4 times now.twice i was in theatre admissions waiting for over 2 hours then to be told my op was cancelled.twice it has been cancelled 24 and 48 hours in advance.i now am sitting waiting for a letter or a call to tell me when i have another date that will most likely be cancelled again.i cannot do physio or get better and back to work until this op is done.
3 Stars
08 Jun 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are sorry that you were so unhappy with your daughter's experience at the Oxford Children's Hospital.

If you feel that you would like to discuss the issues you raise with us in person, please do contact our Patient Advice and Liaison Service (PALS) on 01865 221473 / 740868 Monday to Friday 9.00am - 4.00pm, or email PALSJR@ouh.nhs.uk

24 May 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Shockingly awful. Like being in a third world country. apauling staff attitudes
The rocking horse for my daughter to play on!
In our opinion, the apaulling attitude of the consultant Peadiatrician. A man with this level of experise, knowedge, and experience should not be in charge of our childrens health at this level of consultation. Out patient care is way below this high and mighty doctor in my view.
We met a whole team of 6 or 7 people in our consultation... No one else spoke a word.
After taking just over 57 minutes to get a parking space, I was more than a little dissappointed to miss the first half of my daughters consultation with the consultant, especially the part where he roughly grabbeb my daughter by her legs and nearly pulled her off my wifes lap. My wife commented afterwards that "you wouldn't treat an animal that roughly".
Any questions we put to him were met with a disgusting attitude which felt like "I'm far to busy to talk to you, and I have too many other patients to see today to hear your comments". He almost said this, but just stopped himself due to the other professionals in the room, including students.
He point blank refused to watch the videos we made for him, requested by our GP and Phychiatrists too (who sat sheepishly in the corner, heads down!). Nobody stood up for us. Nobody helped.

If you go to the JR childrens hospital, good luck. Don't expect much help though.
2 Stars
24 May 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments about your experience at the John Radcliffe Hospital. Your comments have been passed on to the Lichfield Day Surgery Unit and the Plastic Surgery Unit.

If you would like to contact us in person to discuss any of the issues raised here, please do get in touch with our Patient Advice and Liaison Service (PALS), Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868.

21 May 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your very kind comments about your experience at the John Radcliffe Hospital, which have been passed on to the management of Cardiothoracic Services to be shared with the staff.

We really do appreciate it when our patients take the time to post their comments in this way.

21 May 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
A positive experience overall slightly overshadowed by issue during discharge
Coming into hospital to have a vascular malformation removed from my calf was a daunting experience mentally as a 19 year old with no real medical issues to date, however all the staff I met both before the operation and the overnight staff who were monitoring were always polite, helpful and reassuring which really helped put my mind at ease and made my stay far more comfortable than I was expecting.
Despite the great service and care there is one section I felt was handled rather poorly. Discharge day. Due to the nature of my operation I was stuck in bed for at least 24 hours following the operation with a drain attached, however no effort was made to evaluate my capability of using my crutches to be able to leave after I was handed the documentation for leaving the hospital.

I have also had ongoing issues with the other leg which wasn't being operated on and of which the surgeon and other people were aware.

I proceeded to fall upon trying to get up with my crutches to leave and as a result my mother had to assist me in returning to the bed and asking for help and a wheelchair to get me to the car-park (two floors down from my ward). The porters provided no assistance and just about informed my mother of where the wheelchairs were.

This put a rather severe damper on what had otherwise been a comfortable stay all things considered.
I would just like to thank all the nurses in the Lichfield Day unit and staff from the Plastic Surgery unit for putting my mind at ease.
4 Stars
18 May 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Treated brilliantly, a credit to the NHS, dont knock it, not enough staff
II received a call form a Consultant insisting I left work and got my wife to get me to the JR immediately, being a bloke and doing a job where I was teaching a course I was pretty bloody minded that I could not leave. They insisted and when I asked why it was so important I had to go there and then he gave me the most honest of answere that I was having or going to have a heart attack soon. That definately focused my mind. When I hadnt arrived within a certain time he chased me again. From the moment I arrived at A&E he and all the other staff were absolutely brilliant.
The NHS needs more staff so they dont have to work such long hours. I will not mention individuals but I know some of the staff stayed longer than their shift to make sure I got my procedure completed.
I and my family would like to thank you from the bottom of my (repaired) heart for your kindness, professionalism and dedication. Thank you.
5 Stars
18 May 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your very kind comments, which will be passed on to the Plastic Surgery Department.

We really are grateful to you for taking the time to get in touch with us in this way.

30 Apr 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Outstanding care, treatment and professionalism.
Our Son was treated with the most outstanding care and treatment at this hospital. We continue, and are pleased to have the ongoing support of the medical staff involved with our sons care.
The clinical, nursing and support staff are exceptional, we really can't praise them enough.
We thank them for listening to our concerns, guiding us, giving us answers, hope and the best possible treatment.
A huge thank you to all concerned.
5 Stars
30 Apr 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
A waste of my time
I was left waiting for two hours to be seen by a registrar and not the consultant whcih I had asked to see. He was very patronising and did not give me any confidence at all. I was not offered the treatment which I went there for. i would never recommend this hospital to anyone. I came home without been treated and now I need to go back to my GP again. A waste of my time!
2 Stars
02 Mar 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are very sorry that you were unhappy with your experience at the John Radcliffe Hospital Emergency Department.

If you would like to discuss your experience with us in person, please, do contact our Patient Advice and Liaison Service: Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868.

24 Jan 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Was left on my own for 16 hours in a crowded dirty waiting room in agony,scared.
I was admitted to the a and e department at the John Radcliffe. I was there for over 16 hours. Despite being in agony and distress I was left in the waiting room in front of countless other people who were seen and treated hourse before me and they were complaining if they were waiting for 2 hours!. I was told I would have a ultrasound and a cat scan and I had neither. I was eventually sent away with painkillers and left to get on with it. I was really scared and frightened.
If they had seen what my gp had put and seen my medical records they would of known how to treat me. I eventually had to go to emergency gp to get adequate painkillers I was not allergic too. they didnt listen and I felt like a number not a person.
2 Stars
23 Jan 12
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for these very kind comments, which have been passed to the management of Maternity Services at the John Radcliffe Hospital to be shared with staff.

22 Nov 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
All of the maternity services that I received were outstanding, really positive.
The high standard of care that I received throughout my stay and all of the outstanding attitudes of all of the maternity/midwives/obstetricians/care staff.
Nothing, I couldn't have wished for a better labour experience
After a check up with the Silver Star unit I was admitted to the delivery ward to be induced. The midwives and students who coached me through my labour were brilliant, I couldn't have done it without them. I was keen to avoid medical intervention with my labour so when the doctor said that I had 20 mins to push the baby out. From no where, another midwife appeared and got me on to the birthing stool and coached me how to push the baby out. I did it in 20 mins but I couldn't have achieved this without the assistance I received from the brilliant midwives. I had to stay in hospital on the 5th floor and again the support and level of care I received was outstanding. I interacted with many different student and qualified midwives and they all helped me in different ways (breastfeeding, winding - I am a new mother so I was totally freaked out). I left the hospital feeling confident in how to look after my baby.
5 Stars
19 Nov 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are really sorry that you were so unhappy with your experience of admission to the John Radcliffe Hospital.

If you feel that you would like to discuss your experiences with us in person, please call our Patient Advice and Liaison Service (PALS), Monday to Friday 9.00am - 4.00pm, on 01865 221473 / 740868.

17 Nov 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are really sorry that you were so very unhappy with your experiences at the John Radcliffe Hospital.

If you would like to discuss these issues with us in person, please do call our Patient Advice and Liaison Service (PALS), Monday to Friday 9.00am - 4.00pm, on 01865 221473 / 740868.

15 Nov 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
not the best stay in hospital
Being discharged!!!!
The night staff's attitude!!
I was taken to SAU as an emergency,on my arrival to the unit I was feeling scared/emotional and worried..I was taken into a small room,where the 2 nurses and a 2 doctors started trying to get blood out of me,do and ECG and insert a catheter,I felt like a lump of meat! Other nurse's and doctors were comming in the room for things,nothing to do with me. I asked the nurses if it was necessary to have a catheter,they said it was..no explanation given as to why. I was then told to put on a hospital gown,despite already being in nightwear. Being a large lady, the gown didn't fit, I was feeling very vulnerable and exposed.
I was taken to a sideroom and left, a few hours later I was given blood and my BP was monitored,I had false nails and nail polish on. the machine wouldn't register my pulse,the nurse said it was my nails,eventually turned out to be the reader! the nurse said'next time you come in to hospital don't have your nails done' I assurred her that if I was planning another unplanned emergency I would do my best!
The next morning after much persuasion the catheter was removed and I was able to put on my own nightie.
Apart from the night nurses on the ward,itwas ok..the day staff were very busy and didn't have time to even smile at you ,the only friendly one was my assigned nurse.
I hope I never have to go back into SAU again!
3 Stars
14 Nov 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Frustrating, unprofessional, unclean enviroment...
I was recently left with a severely broken arm following a vicious attack by a gang on a night out in Bicester town. I was taken to the John Radcliffe hospital in Oxford on the same night and from my arrival was very unhappy with how I was treated. My first complaint was at how little comumunication there was between patient and nurse/doctor. My boyfriend was also injured in the attack, he was left with concusion - he was X-rayed but never given his results. He only discovered the results as he overheard two doctors discussing them. I was also seen by a very unprofessional nurse who had trouble with injecting and trouble figuring out how to put a sling on - it took her about 20 minutes, in which she seemed to completely have forgotten my arm was broken and threw it about like a rag, ignoring the fact I was wincing in pain. I was then told that I was to be discharged, and should return in two days to be admitted for surgery. I was given an appointment card and sent home with my severely broken arm protected by a split cast, thinking I'd be back in shortly. No such luck. I returned in the saturday and was told that there were no free beds, even though I was given the impression they had a bed ready for me. There were a couple of people infront of me on the waiting list and 'it shouldn't be more than a few days' so again, I was sent home. It has now been a week and three days since my arm was broken. I have phoned the hospital daily, only to be shrugged off with 'you're the next on the list' 'there are discharges today' and 'you'll be in tomorrow' each day, amongst other excuses. I understand that emergency appointments take priority - but my case was classed as an emergency a week ago. I am now left waiting in the dark, feeling very low, angry and in severe pain. My temporary cast is now dirty and due to my swelling going down it is also far too big. I am disgusted at the way I have been treated by this hospital.
Everything, basically.
3 Stars
17 Oct 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your kind comments. We will make sure that the staff in Children's Day Care are aware of them.

13 Oct 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
excellent service well done
the people in the childrens day care was so happy to deal with the case and they had more time for me i would recommend this hospital they helped me the throw the stages and the had time to help me for my needle phobia

well done to this hospital
dont inprove i like it the way it is
nice stafff
5 Stars
13 Oct 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for posting these comments, which have been passed on to the Gastroenterology Department.

10 Oct 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
The NHS at its best!
I had a Colonoscopy on 19th August 2011., with an outpatient appointment a week preceeding this.
Everything about about this event which was part of the National Bowel Cancer Sreening Programme was on time, efficient and caring. The outcome was successful in that I had twelve polyps removed which if left could have developed into bowel cancer.
So I am grateful that all this was so efficiently dealt with.
The patient waiting area was not a very confortable place to be.
5 Stars
06 Oct 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your kind comments, which have been passed on to the staff at the Oxford Eye Hospital.

03 Oct 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
I felt confident I was in safe hands, whose priority was my wellbeing.
I should like to offer some words of praise to your staff at the Eye Hospital, who did a fantastic job recently sorting out my cataract ? they were without exception kind, courteous and professional. The consultant and her excellent colleagues are all a great credit to the National Health Service.

Please pass on this message of thanks to all concerned.
Don't change a thing!
The NHS is our most precious asset, it's staff are the most professional and dedicated I have met anywhere. We should never, ever take it for granted, and should always be grateful, and show that gratitude, for the great work that its people do, and they in turn should be proud of their achievements.
5 Stars
30 Sep 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your comments, which have been passed on to the staff in the Maxillofacial Surgery Department and Children's Hospital.

19 Sep 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are very sorry that you were so unhappy with your mother's experience at the John Radcliffe Hospital.

If you would like to get in touch with us in person to discuss any of the issues you mention, please do contact our Patient Advice and Liaison Service, Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868.

01 Sep 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
NHS is failing
My mother was admitted on 22nd Aug 2011 into SEU my wife works at a hospital in London & I was treated in the Nuffield last year. All I can say this dept is the worse I've seen. The staff do not interact with the patients they treat the elderly with contempt do not explain what is going on. When you ask for details you are fobbed off. My mother asked for a glass of water which was given to her from the sink (non drinking water) when she explained this to a nurse she was fobbed off ?are you sure you know at your age things might be confused? My mother is a highly intelligent woman who was a government advisor before she retired. The day she was rushed in and various members of her family wanted to know how she was they were fobbed off with please contact the ?designated contact? even thought a contact had been assigned.
To summarise I feel the nurses are overworked, understaffed, too many agency nurses, no consistency, lack of personal care, conveyor belt comes to mind. Think about your patients they are human no matter how old they are.
Being a nurse is about healing the sick and being caring, not targets this has been forgotten. If this is what the NHS has come to give me Private Health I was shocked!
3 Stars
26 Aug 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Professional and caring staff.
My 3 year old daughter had a serious cut to her head which was stitched by the team from Maxillo-facial surgery.
All staff at the childrens' hospital and from the surgical team were professional, sympathetic and helpful.
Would not wish it on anyone, but if you need this kind of care, it is a great team and place to provide it.
Waiting time and information during wait at A&E
5 Stars
24 Aug 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for taking the time to post your comments, which have been passed to the management of the ECG Department of the John Radcliffe Hospital.

22 Aug 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Very positive, everyone very professional.
Visited ECG dept in June for an exercise ECG test. Staff were very considerate and helpful even though I was late for my appt, and tried to make me as comfortable as possible preparing for and during the test - they also read my file (which doesn't always happen in my experience!), asked about history and made sure I was ok to go ahead with the test as I was obviously breathless from the journey in.

The staff were also very attentive afterwards when I felt first breathless then dizzy - one cardiac technician (I think that was his job, there was a nurse and doctor there as well) did a great job of looking after me, making sure I didn't go home when still unwell, sitting with me and then checking on me periodically when he was called away, then calling a doctor in when I was still feeling unwell and staying around as long as he could to make sure I was ok and to let the doctor who'd been called know what had happened during and after the test. He was so professional and really went beyond the call of duty looking after me. The registrar who was called was also very helpful and friendly, explaining things to me and suggesting blood tests which I hadn't had yet, and telling me if needed they would find me a bed (luckily it wasn't).

I couldn't have asked for better care - thank you so much to all the team who did the test, and especially to the cardiac technician (if that's the right job title).
The doctor who was there during the test was generally very good and looked after me afterwards as well when I felt dizzy (provided biscuits!) but also had a very firm grip when taking blood pressure - only a very minor thing which I didn't mention at the time but easing off a little would make things more comfortable!

Otherwise nothing, the ECG dept is great though waiting times not so good (found that on other tests).
4 Stars
16 Aug 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
The best hospital I have attended, Oxford is a lucky city indeed.
I understand that the CCU cannot provide same sex accomodation by the nature of the intensive care provided, this was explained and the curtains at the sides were always in place.
I live in Newcastle but was in Oxford for a daughters grad ceremony when I blacked out several times. We called 999 andas soon as they took care of me I was immediately impressed by their professionalism and skill. In the A&E department I experienced another heart stoppage and in the Cardio Care Unit had 5 more blackouts that evening but I was so reassured by the staff in the CCU that I never doubted I was in the right place for the best treatment. I was visited by several doctors that evening and it was quickly established that I needed a pacemaker asap but that I had nothing to worry about as I would be monitored closely over the weekend in CCU.I have had recent negative experiences of totally disorganised local hospital care in my area but it was immediately obvious that every member of staff in the Hospital from CCU,paramedics, porters and auxiliary staff to the consultants are single-mindedly committed to care of the highest quality. No matter what my needs were I had only to make a sound or raise a hand and any member of the team responded immediately. My bed was right behind the nurses? station so that I was able to observe several shift changes and it was a joy to witness the camaraderie between shift members who knew each other well, tempered with disciplined attention to detail as they carried out their handover duties.In the end I was cared for in the John Radcliffe from Saturday till my discharge on Tuesday afternoon. I had my pacemaker installed on Monday and during the Op under the local anaesthetic the team chatted to me and reassured me throughout. I thank the John Radcliffe for being a beacon in the murk that is sometimes the NHS.
Nothing at all, even the food is excellent.
Sometimes the NHS gets a poor press but what I saw during my stay was well organised, highly trained staff who clearly enjoy working at the forefront of care, delivering the highest level of quality with pride in their professional standards. It's probably not appropriate to mention the staff who cared for me by name here but I have written separately.
5 Stars
04 Aug 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for these kind comments, which have been passed on to staff and management in Neurosurgery.

26 Jul 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
If I won the lottery these are the people I would give my money to!
The care and treatment my partner received by the neurosurgeons and the neurosciences staff has been exceptional and life changing. I can not thank them enough.
Nothing more could be improved - the staff, the facilities and the standard of care is excellent all round!
I can only say thank you so much for giving us our lives back.
5 Stars
24 Jul 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
A brilliant hospital for children!
Kind nursing staff
Efficient doctors
Good communication
Play facilities
Music session
My 2 year old son was transferred to JR in the middle of the night from A&E in Reading with a strangulated hernia. The care he recieved at both hospital was excellent and efficient. The nursing staff were particularly kind and geniunely concerned for his welfare. He got stickers every time he was "good", which he loved!!! The surgical staff did a fantastic job, and everything was explained to us clearly. He only had his operation yesterday, but he is already pain free and running around like nothing had ever happened. Thank you so much for everything :o)
5 Stars
22 Jun 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for these kind comments, which will be greatly appreciated by the staff of the Silver Star Unit.

02 Jun 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Silver Star Unit (Maternity). Excellent care, much appreciated.
Having suffered with recurrent miscarriage in recent years, the Silver Star unit was an invaluable support to my husband and I from the outset of my fifth pregnancy. All the staff we encountered, from the Monday morning early pregnancy clinic, the Tuesday Clinic and the doctors, midwives and assistants on Level 6, as well as the midwives, anaesthetist and surgeons in the delivery suite were extremely supportive, good humoured, professional and patient. Although my pregnancy was a stressful experience ? for natural historical reasons - our experience at the John Radcliffe Hospital was a positive one, which we can?t thank the all the staff enough for. We consider ourselves very lucky to have had access to such a professional and expert service; we genuinely felt we were in the best care.
5 Stars
01 Jun 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for these kind comments. We have passed them on to the management and staff of Maternity Services at the John Radcliffe Hospital, and they will be greatly appreciated.

26 May 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Truly memorable staff for all the right reasons.
Incredibly caring and hardworking staff
My own room
Sympathy and understanding of the staff
In my own personal experience; nothing
Considering I had been incredibly nervous at the prospect of giving birth to my baby boy, following years of anguish and pain and failed ivf attempts, I couldn't quite believe I had eventually got to this stage. From the consultants I saw prior to the birth, and particularly the lovely consultant who sat and listened whilst I cried and trembled whilst explaining my terror at the thought something could wrong during the birth and helped me devise a plan for the birth. All I can say is it all went amazingly well, I will never forget the wonderful people I came into contact during my week long stay. The staff on the maternity unit work incredibly hard and deserve huge recognition. What more can I say, only Thank God for the NHS service in this country, I think sometimes we just don't know how lucky we are. (Try traveling the third world to put it all into perspective).
5 Stars
26 May 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for these kind comments, which have been passed on to the Neuroscience Ward to be shared with the staff.

24 May 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Clean hospital. Caring friendly staff. Reassuring professional team. Thank you.
From the moment I was transferred to the Neuroscience ward at John Radcliffe I felt safe and looked after. I received all the attention I could have possibly needed and was promptly in surgery on the day I was admitted, to remove a blood clot from my brain. The attitude and manner of every member of staff made my stay in hospital very reassuring and easy, from my wonderful surgeon, doctors and caring nursing staff , to the cheerful housekeeping and catering staff. Heartfelt thanks to you all for what you did for me. I wish I could remember all your names but I have some memory loss for that time period, I am hoping it will come back to me in time.
The cabbage! (although the other patient on my ward liked it)
Just- thank you again.
5 Stars
22 May 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are sorry that you have not yet received your letter. Please contact our Patient Advice and Liaison Service, Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868 or email: PALSJR@orh.nhs.uk, who will be able to give you more information about this issue.

19 May 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
unsatisfactory!
Why have I still not received the promised letter about the results of tests, 3 weeks after my visit on April 27th? Appalling inefficiency!

18 May 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for taking the time to post these comments, which have been passed on to the department concerned.

11 Apr 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
I was looked after by professional and caring staff with brilliant teamwork
I was very nervous about coming into hospital for an endoscopy and colonoscopy. The NHS team (absolutely everyone, receptionists, healthcare assistants, nurses and consultants) pulled together as a team and I felt I was looked after by everyone. It was also a big reassurance I was listened to by the consultants. All of this as a result, made me feel comfortable, looked after and generally a lot better about the hospital procedure. If anyone reading this has to undergo this procedure and is worried, the NHS staff at the John Radcliffe will look after you and answer any questions - do not be worried!! It was because of the guenuine kind and caring nature of the staff I felt looked after and reassured.
A shorter waiting time. I was waiting an hour after my appointment time (even though it was very early) which made me a little more nervous.
5 Stars
10 Apr 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are sorry that you were unhappy with your experience at the John Radcliffe Hospital.

If you feel that you would like to discuss any of these issues with us in person, please do contact our Patient Advice and Liaison Service, Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868.

28 Mar 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Expertise and overall care absolutely brilliant
I was admitted to the angiography suite at the John Radcliffe Hospitalfor a procedure as a day patient. Everything went very smoothly from start to finish. The staff were very pleasant and helpful and everything was extremely pristine.
I am very deaf wearing bilateral hearing aids. Although I made this very plain at the beginning, I felt that most of the time it was forgotten. . Also I was not told the full extent of my procedure(, as they had a conference about my case just before hand,) until I was actually lying on the operating table. This should have been discussed with me beforehand, as I was feeling very Sonervous and not able to hear properly.
So please, more training for staff regarding the handling of deaf people.
Apart from poor communication re my deafness, I am absolutely satisfied with all aspects of my day at the John Radcliffe. In fact I have been both an in patient and outpatient at this hospital in the cardiology department fot the past ten years,and apart from the subject of my deafness, I cannot fault such a wonderful establishment.
5 Stars
28 Mar 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Humiliating
I liked that the A@E staff were nice....to my face, and if it were not for the fact that I heard them laughing about me on the phone to one of their colleagues to whom I was being referred, about the reason I was there then the overall A@E experience would have been good, unfortunately this was not the case, however the nurses on the department were very polite and friendly.
I was referred to the plastic surgery team, and told that I would be put on the emergency list for an operation the next morning. The staff on the ward that I was on were very very good, very friendly, and helped whenever they could.

However, the next day when I was due for my operation nobody seemed to know what was going on, I asked when things would start to happen and nobody knew. The staff from theatres then came to take me to theatre which is when I pointed out that I had been seen by neither a doctor or anaesthetist for consent or information. They then rushed an anaesthetist up who asked have you had any problems before with an anaesthetic, which, which I had not, so he asked me to sign the form and he left. The consultant then arrived with one of his juniors, who explained the risks, then asked me to sign the consent form. They were obviously very rushed, they did not explain what they would be doing, what would happen afterwards or anything, and I wish I were exaggerating but they must of been in the room for less than 3/4 minutes. I was then taken to theatre (Early afternoon)

After the said operation I was taken back to my room in a great deal of pain but wanted to know if I could go home. The nurse explained that I could, but was concerned about how I was. (feeling groggy and disorientated from the anaesthetic) but said I could go. The doctor who performed the op had already signed my discharge form before I even left theatre, so at no point after the op did a doctor ever see me to tell me what they had done, or to review me afterwards. I was then left to go home by bus on my own in the evening just a couple of hours after having a GA. To be honest to this day I do not remember how I actually made it home, or anything that happened during the night, and felt very vulnerable the next day because of this.
I believe that the way I was dealt with was vastly to do with my medical history, and felt that the dr's did not care in any way, and I felt that I was very much discriminated against. They just wanted me dealt with and out of the door, and at no point considered how I felt. To top the whole experience off I had complications after the operation and was referred to A@E to be seen urgently. (thankfully at a different hospital)
3 Stars
25 Mar 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Sadly disappointing
My daughter was delivered safely and you cannot put a price on that, obviously. I was also lucky enough to get my own room with private bathroom, (though I feel this may have been because I am a hospital employee).

The hospital was generally clean and my birthing midwife, (although a trainee), was very friendly.

All pain relief and eventual forceps delivery were handled very efficiently and quickly.
- My biggest bug bear with JR maternity is that I only found out months after my stay that there was a drop-in breastfeeding clinic in the same building I was staying in (for 5 days). When I mentioned some minor difficulties with breastfeeding, this wasn't even mentioned, despite me being more than able to take myself along.

In fact, what happened is that a healthcare assistant forced me to instead supplement my daughters feeds with formula, a habit we were never able to break away from and consequently my milk dried up completely when she was just 4 months old.

This was in complete contrast to Government guidelines at the time and something I felt I was made to feel very embaraased about when my community midwife first visited. To know that I could have dropped in to see a specialist infuriates me to this day, a year later!

- during my stay I was made to move the entirety of my belongings to another room on the ward and then back again the next day with no satisfactory explanation.

- I felt very isolated on the ward (a floor of indiviual rooms - "Spires"), and it was very difficult to find help when I needed it. The place seemed bereft of staff. Although I appreciate national shortages, I am forunate not to have experienced a real emergency.

- being very anaemic post-birth I was told a doctor would visit me. They did - 3 days later and stayed for 5 minutes.
I write this feedback with a heavy heart. I am a fierce champion of the NHS and of the JR, but I also believe that change cannot come without knowledge.
3 Stars
05 Mar 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your kind comments. We will ensure that they are seen by the department concerned.

03 Mar 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
I felt considerately and professionlly looked after throughout.
Having been discharged from my Consultant's Clinic on 22 Feb. I would like to thank all concerned for the excellent care I received when admitted for the day for the operation itself on Saturday 22nd January. It was an excellent experience for which I'm truly grateful. Best wishes and kind regards to all concerned.
Sincerely, Nick Clack.
5 Stars
01 Mar 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you for your very kind comments, which will be passed to the Oxford Heart Centre.

It makes a huge difference to our staff to know they have been so appreciated.

28 Feb 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are very sorry that you were so unhappy with your experience at the John Radcliffe Hospital.

If you would like to discuss this issue with us in person, please do contact our Patient Advice and Liaison Service (PALS), Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868.

28 Feb 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Left feeling frustrated,humiliated and none the wiser to deteriorating health
Consultants attitude! I have had appointments with him before, two years ago, and found him exactly the same then.The consultant failed to refer me to a consultant with whom I could discuss my vision problems,but instead chose to refer me to a neuropsyciatrist,inferring that as nothing obvious was wrong, it must all be in my head.
Sadly an MRI scan failed to show 'obvious' signs of why my vision is deteriorating,and I have other neurological symptoms increasing. Consultant was disinterested,abrupt and wholly unsympathetic.I was treated as a nuisance, and felt embarrassed that I had bothered someone about my negligable symptoms.
2 Stars
25 Feb 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Amazing and honest surgeons, caring professional nursing staff overall amazing
My mother entered the Cardio Thoracic for open heart surgery at 76 years of age at the John Radcliffe. She was overweight and not in good health and the Surgeon was absolutely honest with her and gave her a stern warning about being overweight. He talked through the procedure and advised to loose as much weight as possible whilst on the waiting list. She entered in November and The staff were amazing from the instant she entered the room for her induction ready for the operation. Mum was in CCU for six days and they allowed us to stay all day and evening and calling at 10pm and 6am for an update each day they held the phone to her ear (as she had tubes still in and could not talk) for her to hear our voices. Every single member of staff was excellent from suregeons, nurses, catering and cleaning staff and we should know as we lived at the hospital for nine days. The after care she has received has also been excellent and I would recommend this hospital to everyone. I live in the West Midlands and my mother in law has also been in our local hospital and the care she has received has been a million miles away from the John Radcliffe. I believe other hospitals could learn a lot by visiting this hospital to see how they treat patients with such fantastic care. Congratulations to all you caring people and keep up the good work!!!!!
Nothing
5 Stars
16 Feb 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are very sorry that you were so unhappy with your experience at the John Radcliffe Hospital.

If you would like to talk to us in person about any of these issues, please do contact our Patient Advice and Liaison Service (PALS) on 01865 221473 / 740868 Monday to Friday 9.00am - 4.00pm.

10 Feb 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Rubbish doctor.
I was the first patient of the day, my appointment was booked for 8:45 although the doctor only arrived/saw me at 9:15. How can they provide a good service if they are already late to see the first patient of the day?

I was see by the gastroenterologist, they were uncompassionate, had little knowledge of my condition, would not give me a straight answer when I asked if they had ever treated someone if this condition before (I asked several times, no avail). They hinted several times that the problem was in my head and that I was either making it up or I was crazy. They were unkind, they'd rather blame me for my condition than to admit their own ignorance.

Not knowing what to suggest for my symptoms, they kept insisting on me taking medications I have already tried in the past and did not improve my condition. They would not listen to my concerns. Not knowing what to do next, they kept insisting on doing another blood test even though I had one done less than two weeks prior the appointment with no remarkable results. I asked to be seen by someone who had more knowledge of this condition but they stood their ground and would not admit they had no idea on how to treat me.

Doctors like this should not be allow to see patients or even practice medicine. I felt very disappointed and frustrated after my appointment. I was in need of help, instead I got a cocky doctor with an inflated ego who did not know how to treat me.
2 Stars
09 Feb 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Timely, appropriate, skilled, professional and spot on!
I accompanied my 90 year old mother in ambulance to Emergency Department - the ambulance crew - were excellent, skilled, professional, kind and capable.
From the first arrival in ED the care was quick, appropriate, exemplary and the individual nurses and medical staff were helpful and did exactly the right things.

The transfer to the right ward - the Stroke Ward - was swift Overall the care was excellent and I have nothing but praise for the hospital and the staff
5 Stars
24 Jan 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Excellent care
My comments relate to the cardio-thoracic ward, where I have stayed on several occasions in the last six months. I would like to praise the quality of the nursing, which is excellent. Going to theatre can be unnerving but the staff make the whole experience easier.
Ludicrously bureaucratic (and long) admissions forms, with absurd questions about sexual orientation and whether you've brought a teddy bear to the ward.
4 Stars
20 Jan 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your kind comments about the Craniofacial Unit and the Children's Hospital at the John Radcliffe.

It is always wonderful for our staff to know that they are so appreciated.

18 Jan 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
A really positive and reassuring experience for patients and relatives.
I have havebeen trated for many years by the Craniofacial Unit which was originally in the Radcliffe Infirmary in Oxford until it moved to the new Children's Hsopital in the John Radcliffe Hospital.

The facilities are ex cellent, especially Melanie's Ward where a lot of thought has gone into providing a bright and cheerful, teenager friendly environment, with excellent resources. I am 16 and have stayed there several times. The staff from consultants to nurses, play specialists to admin staff and cleaners have a wonderful positive attitude with patients and their relatives. It is very different from the normal hospital wards, and I didn't feel I was actually in a hospital as there was so much to do to occupy my time. The food was excellentand it was really good that you could order food from a menu at any time of the day rather than being restricted to meal time. if you are not there at mealtimes there was always something healthy to eat.

My parents stayed in the Ronald MacDonald relatives accommodation above the wards, which relieved a lot of the stress of being able to be close to me rathert han travel from homeor a local B & B The staff and facilities there are excellent and showed a genuine interest and empathy for parents and the ptrogress of patients.

I would highly recommend this hospital. I have stayyed in two hospitals close to where we live and the Chidren's Hospital is in a diffrent league. I was not at all anxious when told i would have to be admitted for operations because I knew it would be a good experience.
Parking? but it is the same in most hospitals
4 Stars
15 Jan 11
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are very sorry indeed that you have been so unhappy with your experience of arranging an appointment with the ENT Department. Please do get in touch with us in person if you would like to discuss this further.

You can contact our Patient Advice and Liaison Service (PALS) Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868 or by email at PALSJR@orh.nhs.uk

14 Dec 10
Review for John Radcliffe Hospital
anonymous
NHS Choices
Very unhappy
In July of this year I visited my doctor who subsequently arranged for me to book an appointment with the ENT dept. The ENT dept sent an appointment in August for 3rd November 2010. This appointment was subsequently cancelled by the ENT dept. At the time of cancellation no other appointment was offered which I found strange. I phoned the hospital appointment line and they told me they would pass my request for another appointment to the ENT dept.
I did not hear from them so I emailed the appointment desk, still without any response.

I have subsequently phoned again and they said they would email the ENT dept again on my behalf.

I am still waiting :( I find it utterly unbelievable that a dept can get away with not only cancelling appointments without issuing a new one at the time of cancellation but gets away with not replying to any requests.

Or is this how this department meets its targets.

One very angry patient.

Paul T

01 Dec 10
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
Thank you so much for your comments, which have been passed on to the staff in the Oxford Heart Centre.
We are always grateful for feedback from our patients, and it is of great value to the staff to know that their efforts are so appreciated.

23 Sep 10
Review for John Radcliffe Hospital
anonymous
NHS Choices
I underwent Coronary Bypass surgery at the Heart Centre in John Radcliffe...
I underwent Coronary Bypass surgery at the Heart Centre in John Radcliffe Hospital, Oxford, in September. Throughout the whole process, from initial assessment, to critical care and recovery, I found the level of treatment and care to be exceptional. Everyone, from consultant surgeon to ward cleaner showed friendliness, compassion and professionalism of the highest order. I feel that 30 years as a soldier have put me in a position to be able to judge closely and fairly, and I conclude that I would have extreme difficulty in finding anything reasonably critical to add. A splendid organisation which deserves the highest accolades....bravo!
5 Stars
18 Sep 10
Review for John Radcliffe Hospital
anonymous
NHS Choices
Oxford University Hospitals NHS Trust replies:
We are so sorry that you were unhappy with your experience at the John Radcliffe Hospital.

If you would like to raise any of the issues you mention with us in person, please do contact our Patient Advice and Liaison Service (PALS), Monday to Friday 9.00am - 4.00pm on 01865 221473 / 740868, or email PALSJR@orh.nhs.uk

24 Aug 10
Review for John Radcliffe Hospital
anonymous
NHS Choices
Some staff were extremely good ..others far from the caring nursing staff...
Some staff were extremely good ..others far from the caring nursing staff hospitals should have .
Cleanliness ..disgusting.Sink filthy,bedside table not cleaned during my 6 day stay ..bathroom not cleaned and ran out of paper.
Disposal of dirty dressings and plastic needle covers etc ..disgusting .My dressing lobbed onto bedside table .
Care when dropping pills and picking them up ..digusting ..table by my bed for 2 days until I requested it be moved.
Replacing bed base after trying to find vein in foot not done ..dangerous.
Report of agonising ankle pain from canula site ,resulting in being unable to walk ..ignored ..told i could walk!!
Canula removed next day incase of infection
Leg swollen and sore resulting the following week in heparin jab and scans re blood clot !

Canula site in arm red/sore ..reported Friday pm ..measured Sat pm ..consultant not happy Sunday am..canula moved ..told cant go home until infection cleared up.
Told there was a phone call for me..it was for someone with completely different name !
Cherrys dropped by patient opposite ..still on floor when I was discharged 3 days later.
Trauma unit excellent ..A&E excellent....special plastics unit disgraceful..needs a complete clean and some staff need to be refreshed on hygene and patient care .
Scared silly of the hospital now .
3 Stars
22 Aug 10
Review for John Radcliffe Hospital
anonymous
NHS Choices
Upon arrival by paramedic unit on transfer from Cheltenham to the cardiac ward..
Upon arrival by paramedic unit on transfer from Cheltenham to the cardiac ward I was greeted by the ward sister who quickly checked my details. The 2 healthcare assistants who then carried out an ECG etc were charming and cheerful and quickly made me feel welcome and relaxed. Every shift changeover the nurse responsible for my care came and introduced herself. At one point when I became a little unwell one evening my Phillipino nurse came and chatted with my wife and I for about an hour which made us feel so much better. The food here is good and on my ward there was a daytime Ward Housekeeper who was a great asset- She was great at caring for some of the elderly patients and doing their laundry etc.
I underwent specialist electrohysiological procedures and I would describe the standard of technology and skill exhibited in this department as 'Gold standard'.
It would be churlish to criticise, but as i was unable to use the showeroom there was only one bathroom with a shower over the bath where I could wash my hair. this will be soon sorted as a new ward is about to open.
If you need specialist coronary care this hospital must be one of the best in the world.
I have private medical cover available to me, but when you have a life threatening condition despite what you may read in the press the NHS comes up trumps.
5 Stars
14 Feb 09

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