I liked that the A@E staff were nice....to my face, and if it were not for the fact that I heard them laughing about me on the phone to one of their colleagues to whom I was being referred, about the reason I was there then the overall A@E experience would have been good, unfortunately this was not the case, however the nurses on the department were very polite and friendly.
I was referred to the plastic surgery team, and told that I would be put on the emergency list for an operation the next morning. The staff on the ward that I was on were very very good, very friendly, and helped whenever they could.
However, the next day when I was due for my operation nobody seemed to know what was going on, I asked when things would start to happen and nobody knew. The staff from theatres then came to take me to theatre which is when I pointed out that I had been seen by neither a doctor or anaesthetist for consent or information. They then rushed an anaesthetist up who asked have you had any problems before with an anaesthetic, which, which I had not, so he asked me to sign the form and he left. The consultant then arrived with one of his juniors, who explained the risks, then asked me to sign the consent form. They were obviously very rushed, they did not explain what they would be doing, what would happen afterwards or anything, and I wish I were exaggerating but they must of been in the room for less than 3/4 minutes. I was then taken to theatre (Early afternoon)
After the said operation I was taken back to my room in a great deal of pain but wanted to know if I could go home. The nurse explained that I could, but was concerned about how I was. (feeling groggy and disorientated from the anaesthetic) but said I could go. The doctor who performed the op had already signed my discharge form before I even left theatre, so at no point after the op did a doctor ever see me to tell me what they had done, or to review me afterwards. I was then left to go home by bus on my own in the evening just a couple of hours after having a GA. To be honest to this day I do not remember how I actually made it home, or anything that happened during the night, and felt very vulnerable the next day because of this.
I believe that the way I was dealt with was vastly to do with my medical history, and felt that the dr's did not care in any way, and I felt that I was very much discriminated against. They just wanted me dealt with and out of the door, and at no point considered how I felt. To top the whole experience off I had complications after the operation and was referred to A@E to be seen urgently. (thankfully at a different hospital)