Verbatim The Phone Answering Service

Verbatim in Newbury are efficient, friendly and knowledgeable..

Gemma keeping was very proactive in keeping us informed and helping us get organised!
Russ Adlem.

Verbatim are very professional and I can trust them with my customer calls.
Kelvin White.

Friendly and professional manner my calls are both answered and screened in the name of my company together with the ability to track my marketing activity through the use of multiple tracking numbers. Rob Taylor (TLC Consulting Ltd)

I would recommend Verbatim in Newbury for telephone answering services.

Martin Crighton

Verbatims attention to detail - setting up the service set up in the right way at the beginning. Katherine Gray

This service has been of tremendous benefit to us, particularly a few years ago when we experienced a lightning strike in 2009 and all calls to MAS were quickly diverted by BT to Verbatim, The Phone Answering Service, whilst we had to source and install a new telephone system. Then again in the severe winter of 2010/2011, this service proved enormously beneficial as even getting into the office sometimes took longer than normal. I am sure that having the team at Verbatim whom we know well helped to ensure that our ability to service our customers and giving them the knowledge we were operating (almost) normally created confidence to our overall level of service. Gary Perkins (Marketing Answers & Solutions Limited)

Calls are handled competently, even when there are issues with the systems thanks to Verbatim in Newbury.

Verbatim are always friendly and professional. When I call they're a pleasure to deal with. Susan Lewis

Personalised and targeted qualification relationships and team culture. - Mark Donnan

Verbatim The Phone Answering Service are friendly and efficient with a 'can do' attitude.

B. Phillips

It's very easy to switch to, and from their service. Fiona Brownfoot.

really enjoy working with Verbatim.

Thank you Thank you and thank you

Verbatim provided professionalism, quality and value for money. Lisa Chaffey

Professional front office at Verbatim in Newbury.

Verbatim provided prompt service, a sense of humour and they were quick to respond. Glenn Cameron

I would recommend Verbatim The Phone Answering Service in Newbury.

Verbatim in Newbury is a very professional telephone answering service.

Verbatim are very reliable.

Verbatims efficiency is very good.

I receive prompt emails following calls, Verbatims call answering technique is also very good and it is easy to contact the accounts manager. Julie Randle.

We don't get any complaints from clients. C. Bose.

I would recommend Verbatim for Telephone services. Wendy Durant.

I would recommend Verbatim The Phone Answering Service.

Verbatim are always available and easy to use. Kim Rowe.

Verbatim are very reliable.

Graham is a smashing bloke and is very quick in his responses on any issue.

It is unique as I have not found any one else offering these types of services. Nicola Stokes

I would recommend Verbatim for telephone answering services in Newbury.

Verbatim's services are very helpful in early stages, they are always on hand with very quick replies and they do the job very well. Janet Korsak.

Verbatim is an efficient and reliable telephone answering service.

They are just brilliant, easy to work with and not one problem with them

Very good at what they do, would recommend them for telephone answering.

No more worries about missing that important call. Now that Verbatim handle my calls I know they are being dealt with in a friendly and professional way. I no longer worry about missing that important call. I would recommend Verbatim to any one for whom attention to detail, courtesy and customer service are a priority!
Shona McFarlane
Golden Egg Training Ltd

As a PR firm we understand better than most, just how important image is. In today's competitive market it's important to stand out from the crowd and make an impact. Verbatim have helped us do just that. Thanks to Verbatim my clients can always reach me and remarkably Verbatim recognise my most important clients. If I'm in the office I've got the option of answering my own phones, if I want some uninterrupted time or if I'm visiting a client, I can do so safe in the knowledge that my calls will be answered quickly and professionally my clients need never know I'm not in the office.
Jackie Phillipson, Director
PPR Media Solutions

Verbatim is a very professional phone answering service. Temple & Co has been using your service for over eight years. I speak highly of Verbatim to clients and colleagues, and I know that I cannot praise Verbatim highly enough!
Euan Temple, Temple & Co Commercial, Solicitors, Daventry

Verbatim consistently delivers an excellent service and I can't recommend their service highly enough. The team who answer my calls are always extremely friendly and professional which is essential for our clients and a pleasure to deal with. Verbatim has gone out of its way to be accommodating and flexible since we signed up 18 months ago and having tried other similar services, I definitely think Verbatim delivers the best service by miles.
Jo Eccles, Senior Property Search Consultant

Impressed by their professionalism and fully aware our call handling often seemed to be responding to messages or wondering about missed calls, we signed up. Soon after I was contacted by a company in Andover looking for PR support; it turned out they had turned to Google to look for local public relations services, and Morgan PR was among the top three in Basingstoke, Andover and Newbury and the company called all three. Morgan PR was the only one who answered or rather Verbatim handled the call for us. That one answered call led to initial business worth 2,000 and a lifetime value which will far exceed that. I know that without Verbatim that business would have been unwittingly lost.
Nigel Morgan, Director
Morgan PR

I won a 7k contract within the first month of using Verbatim. I was out of the office and Verbatim answered the enquiry and emailed me the message. I called them straight back and won the business. So I'm thrilled. Who would have known if this potential client would have left a voicemail on my office phone a month ago
Lisa Chaffey, In a Pickle Virtual PA

Our business was growing at such a fast rate, we found ourselves missing more and more calls. As a customer, I hate getting an answering machine during office hours so I turned to Verbatim for assistance. The way our phone system is set up is quite complicated but Verbatim worked with us to overcome the technical issues and now provide us with excellent cover. To members of the public, it appears as though all calls are being answered by our staff as Verbatim answer each call as if they were sitting in our offices. Messages are quickly sent through to the relevant member of staff which no loss in service. Verbatim are even able to deal with calls for different members of staff in different ways making the whole process user definable which is excellent. Verbatim now answer some 250 calls a month for my company. Only one of these needs to be new client and the service has paid for itself. Everyone at Verbatim is extremely friendly yet professional and I am not sure where we would be without them. Thank you Verbatim
Luke, Rounce and Evans

Because of the high audio quality of Verbatim's headset equipment in the seven years they have supplied us with a call answering service not once has a client noticed that we use such a service and the person answering our calls is not actually sitting in our offices. I have no hesitation in recommending Verbatim to companies that want a highly reliable and professional call answering service.
Bruce Bradley, Managing Director
Aspen Graphic Communications Ltd

In my business I deal with large plcs and usually at a very senior level. I need to know that my phones are answered professionally and by people who are able to communicate effectively with my customers. I am confident that if anyone from the CEO downwards calls and we cannot take the call that Verbatim will answer it for me and that the caller will be treated just as well as they would be by one of my own people.
Andrew Wood,
Managing Director
Oris Ltd

Instant return on investment 2000%. In just one week we received ten calls that we would otherwise have missed. This resulted in bookings, so using Verbatim has proven to be a very good move for us. This represents a 2000% return on investment.

A truly invaluable aspect of using Verbatim has been in terms of time management. When necessary we can allow Verbatim to professionally manage our calls while focusing on a project or task and then deal with the messages at a time to suit us and the benefits of returning five calls at the same time. It takes much less time than dealing with those calls when they arrive and you have the relevant material or answers to hand when you call back, that might not have been available without time to prepare. It is more professional and allows our team to better manage its time.
Diane Morgan, Director
Morgan PR

For several years I have been using Verbatim as my call answering service and I have been very satisfied with the results and the quality of their service. At their suggestion I recently extended the hours they answer calls for me to include Saturdays, although I was a little sceptical at first. In the event, I am absolutely delighted I took their advice as, within a week, I won a contract worth 10,000! This one contract had paid for the service many times over so a BIG THANK YOU to Verbatim
Glen Drew
Touchwood Flooring Services

As our company is predominately office based, in the past, we all chipped in and answered the phones ourselves. As we grew this proved more and more time consuming. There was the interruption to whoever answered the call and then subsequently the interruption in transferring the call to the relevant member of the team. We started using Verbatim to help make our office more productive and it's done just that. Now when the phone rings on my desk I know the call is for me and I know it's a call that I'll want to take, because the caller's been qualified by a friendly receptionist. We all use our Verbatim diaries to block out uninterrupted periods of the day and we've found that we get so much more done. To date no one has ever realised that the receptionists they've initially spoken with isn't sat in our office, I can't compliment them enough!
Adam King, Director
JollyBrolly

I just wanted to say thank you from all of us here to you and your colleagues at Verbatim for handling our calls so professionally - although you are all at a distance and out of sight we are fully aware of how well you support us and I would like you to know that you are certainly not out of mind.
Paul Buckett,
Head of Press and Public Relations
Volkswagen Group UK Limited

I had an interesting conversation with my Chief Executive today. He is extremely pleased with the service you are providing to us and will be talking to me in the near future about linking up all our centres!

Great news, Keep up the excellent service Olivia, I am particularly pleased this has worked out.
Tracey Cameron
Workspace Group PLC