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Kettering General Hospital

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Telephone: 01536 492000
Kettering General Hospital
Rothwell Road
Kettering Northamptonshire
NN16 8UZ
NHS Choices

Reviewed 126 times
Average rating: 4 Stars

If you have had an experience with Kettering General Hospital and would like to share it, please leave your feedback below.


Most recent feedback

Rating: 5 Stars

NHS Choices

my 12yr old son visit to A&E with a broken radious on a busy
My son broke his radious and we went to 8-8 in corby and they then done half the treatment and sent us on to kettering A& E. On arrival to departure we all were treated with full respect, time and care.
They assesde himm and asked if he would like to go under anesthetic or gas and air and manipulate the bone into place there and then? he was so reasured with the lady Ostrpath and nurse he said do it it now...they explained the procedure in full and all through it they comforted hi and reassured him even at the end what a brave lad he was.
The nurse that helped then guided us to xray and again the lady in there was lovely asking if he would like mum in or on his own....To then when we as parents sat outside another nurse in the xray department came to check we were ok...
The nurse then who helped with the manipulation then talked us through that the consultants will talk in the morning to check ne xrays to see if he need to come back in or not...advice when to let him last eat and what time to expect a call (she was correct in timing) the receptionist made us a plaster appointment just incase he didn't have to come back in on the tuesday, so we were ahead to and booked wednesday first thing...
I feel we all had a great ease free visit to A&E on Monday 22nd 2013, the care, empathy, understanding of his needs, communication was at a high standard...even though i felt the A&E was overwhelmingly busy for a monday evening.

Thank you all again

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195 Reviews for Kettering General Hospital in Kettering North West

Review for Kettering General Hospital
anonymous
NHS Choices
my 12yr old son visit to A&E with a broken radious on a busy
My son broke his radious and we went to 8-8 in corby and they then done half the treatment and sent us on to kettering A& E. On arrival to departure we all were treated with full respect, time and care.
They assesde himm and asked if he would like to go under anesthetic or gas and air and manipulate the bone into place there and then? he was so reasured with the lady Ostrpath and nurse he said do it it now...they explained the procedure in full and all through it they comforted hi and reassured him even at the end what a brave lad he was.
The nurse that helped then guided us to xray and again the lady in there was lovely asking if he would like mum in or on his own....To then when we as parents sat outside another nurse in the xray department came to check we were ok...
The nurse then who helped with the manipulation then talked us through that the consultants will talk in the morning to check ne xrays to see if he need to come back in or not...advice when to let him last eat and what time to expect a call (she was correct in timing) the receptionist made us a plaster appointment just incase he didn't have to come back in on the tuesday, so we were ahead to and booked wednesday first thing...
I feel we all had a great ease free visit to A&E on Monday 22nd 2013, the care, empathy, understanding of his needs, communication was at a high standard...even though i felt the A&E was overwhelmingly busy for a monday evening.

Thank you all again
5 Stars
26 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Great care at endoscopy unit!
Very pleasant surroundings and kind staff in the unit. Not the most pleasant procedures, but all the staff, both doctors and nurses, do a great job of helping you to feel relaxed and comfortable. Many thanks for your great care :)
5 Stars
25 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Daughter with meningitis but not sick enough!
My 17-year old daughter was admitted into Kettering A&E around lunchtime on 14 December and was quickly diagnosed with suspected meningitis. Unfortunately, the excellent doctor went off duty at 4.30 pm and the standard of care in my opinion subsequently dropped. She was eventually moved to an assessment ward at about 8 pm and here was told by a nurse on more than one occasion that the man in the room next door was much sicker than her and she would just have to wait to be seen by a doctor.

The doctor arrived at midnight. She started to receive anti-viral medication and antibiotics at 1 am on 15 December ? 12 hours after admission. She did not have a lumbar puncture until midday on 15 December ? nearly 24 hours after the first doctor suspected meningitis. When she was finally diagnosed with viral meningitis we were told it was mild and she would be home in three days; a couple of days later we were told it would be a week and when the full severity of her illness was finally realised she eventually stayed in for 16 nights.

She was transferred to Fotheringhay Ward, which is an isolation ward with strict visiting hours, despite us being told that she was not infectious. This meant that I could only see my daughter for one hour, twice a day. This was particularly hard over the Christmas period when other family members and friends wanted to visit too. Sometimes I would stay quietly in her room to get a bit longer with her. However, on one occasion when her Dad tried to do this he was asked to leave ? a bit harsh! This ward also doesn't allow under 16s, which meant that her brothers and sisters couldn't visit even though she was in her own room. At no point during her 11 nights on this ward did a doctor or nurse try to contact me about my daughter?s health or after care. In fact, when I raised a concern about looking after her once she had been discharged I was told by a nurse that under no circumstances was I to bring her back!

Some positives ? The A&E receptionist was excellent when I brought her in ? she could see how ill she was and quickly helped to make her comfortable whilst we waited, which was only for about 10 minutes. The initial medical team were fantastic. The majority of the nursing staff were excellent too ? caring and understanding whilst remaining professional. On Christmas Eve the nursing staff hung a stocking in her room with some gifts which was a lovely thought and really kind of them. The doctors and nurses also arranged for her to come home on Christmas and Boxing Day, which we all really appreciated.

All in all - I thought A&Es response to suspected meningitis was far, far too slow - very worrying, the level of care was inconsistent and there was little thought about involving the family.
3 Stars
24 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Neurology
At the time of writing this I am still waiting for an appointment to have a lumbar puncture, I saw the consultant in July of 2012 had MRI in Aug 2012 then follow up in Feb 2013(which I think is too long to wait for results) when I was told I needed Lumbar Puncture, why could this not have been arranged last year so I could have been given all results in Feb. My follow up appointments keep getting changed 'due to unforseen cicumstances' but to move it from June to October is unacceptable. I have spoke to the secretary and was told on April 15th that my clinic notes from Feb had not been typed up therefore no LP app arranged. I appreciate they are busy people but these are peoples lives not just words on paper we deserve better , I have not had info on how long before I even get an app for LP never mind why app has been moved from June to October, as patients we don't move apps 'due to unforseen circumstances' if we did we would be taken off the list so why do they do it to us? Extremely dissatified...
3 Stars
22 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Good and bad in equal measure.
I had knee replacement surgery age 58. The care I received was exemplary and I had no complaints at the time, although the food is pretty awful. Sadly though, I do have been left with infection in my knee which cannot be cleared up without further major surgery, I have been told. My mother in law aged 97 was taken to hospital with a heart attack, she was very deaf and almost blind without glasses on. She was treated very well in the Middleton assessment unit and to our surprise was recovering well, she was a strong woman, but had begun to show signs of dementia and needed extra help with communication skills, which, considering her age wasn,t bad at all. The problems began when she was taken onto the ward for further recovery. She began to deteriorate again and developed hospital borne pneumonia, I was later told. I visited one afternoon to find her sitting in a chair next to the bed, she was shivering with cold and had wrapped the curtain around herself for warmth,no slippers on, no dressing gown, glasses and hearing aid in the drawer out of reach and an unopened sandwich in front of her. When I tackled the nurse about her treatment I was told they were too busy to look after all her needs and anyway, it wasn,t cold on the ward. Maybe not for an active 25 yr old, but it was for Phyliss. I arranged for a consultation with her doctor who told me that there was nothing more they could do for her and would I like to take her home where she could receive better care. I took her back to Dove Court in Kettering which had been her home for the past 4 years, the love and care she was given was second to none, the girls treated her like their own grandmother. Sadly it was too late for Phyllis and four weeks later she died. Warm, comfortable and well cared for in her own bed, looked after by folk who really cared what happened to her. shame on KGH !! My feeling were that I had been able to speak up for myself and to ask for the help I needed at the time of my surgery , Phyllis was old and did not have all of her faculties intact, so had been largely ignored by the staff on an obviously over stretched ward. Don,t let this happen to your elderly relative.
4 Stars
20 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Things need to be improved
I came in for laparoscopy on 13th Feb after my original date in Januart had been cancelled. This was my first time at KGH for this surgery (previously I had been treated in London) and was firstly astounded that the Maple Ward was in pretty much opposite the maternity ward, worse still when I went down to the theatre, it's placed right next to the Delivery Suite.
A tad insensitive when you're desperately trying for a child but the possibility is practically impossible.

On arrival to the Maple Ward, I was greeted by a female assistant who snapped "name?" And then continued to show me to the bay of beds. As we got to the beds, a nurse was there where the assistant said to her "you better jet him know". This was in reference to my husband as males are not allowed on the ward according to the nurse. This caused me to be quite upset as at no point in the run up to surgery, including my pre-op was I told my husband could not wait with me before / after surgery.
The nurse was very nice about it all and she can't be blamed but where was the duty of care from KGH to ensure their patients are fully aware of what's what in the in up to surgery?

Once my surgeon had visited me, the same nurse transferred me to an individual room, yet still told me my husband wouldn't be allowed to be with me - I'm sure there was method in the madness but my emotional state wasn't playing ball.

In recovery, I was told I had to be kept in overnight and the lovely nurse said she would call my husband and she would let him be with me on the ward.

That same night, my husband and I could hear a make voice and assuming it was the partner of one of the nurses or assistants as they all seemed familiar with him and his child, he stayed for what seemed like 30 mins.
So what happened to the 'no male policy'?

The next morning, without even as much as a knock, a male assistant strolls into the room asking whether I'd like breakfast! Now something doesn't seem right here for an all female ward with a 'no male policy'.

My surgeon is an absolute star as are the waiting list staff, his secretary and the nurses that took care of me... It's an absolute shame that the daytime staff on the Maple ward are rude and what can only be described as bored of their jobs where they find it more important to ensure patients know the 'no male policy' whilst they talk to the other assistants of how they visit the gym! I must say the night shift assistant was lovely.

The room that I was moved to had crumbs on the floor and hair and when the cleaner came in, it was given a quick sweep, mop and bins changed - within 3 mins it was all done. It's a shame that the crumbs and hair was still under the bed.

Overall experience was absolutely appaling but the surgeon was 10/10 as were the night shift nurse and the nurse on the morning of the 14th - a cover nurse who went above and beyond.
3 Stars
05 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you so much for your comments regarding the care you have received which has been a positive experience for you and your family and I will ensure that your comment is shared with the whole team.

Again thank you for taking the time and we wish you and your family all the best.

Eilish Kennedy
Head of Midwifery

03 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Amazing care by all levels
Can not fault our midwives, health care advisors, and everyone else that was involved during the whole of our pregnancy, labour and aftercare. I had an emergency c-section on the 20th march 2013 and all staff could not do enough for us. They reassured us when things became difficult and as much as we'd love to be able to name individuals, unfortunately I can't remember.

We will be forever grateful for the care and attention we received especially during my stay in hospital, and preparing us to take our baby home from the midwives, to house keeping, doctors and HCA....... And everyone else!

A huge thank you to everyone involved! Xx
5 Stars
02 Apr 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I am so pleased to hear that your experience with us was such a positive one. Thank you for taking the time to post your comment as all feedback is useful to us to help us continually reflect and improve on our service.

I have passed your posting on to the wider Labour Ward team who have all been glad to hear how pleased you were to have delivered your baby here.


Nichola Perry
Delivery Suite

22 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Treatment from A&E to Orthopaedic Ward
The recent treatment received by my mother when admitted with a fracture of neck of femur was exemplary from her receival into A&E to her admission and short stay on the Orthopaedic Ward. The care and compassion shown to my mother and to the rest of the family throughout the week of her stay was wonderful, with every effort being made to aid her recovery, which sadly was not to be the case. As daughters we were kept completely informed on her condition and progress with every question being answered fully and sensitively in layman's terms which we could easily comprehend. At 90 years old a frail patient's demise would possibly be considered as inevitable but the efforts taken and resources put into the care my mother received certainly did not give this impression. There has been much talk recently in the press concerning the "end of life pathway" - from our experience I can give complete assurance that at KGH this sensitive and very difficult issue is handled completely professionally and compassionately with total involvement of the family. We were very fortunate to be present at the bedside when my mother slipped peacefully away. Thank you!
5 Stars
20 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your kind words, we were very happy to hear such lovely comments about the service we provide to our patients. I will share your comments with the staff on the ward as I am sure they would appreciate your feedback.


Clare Beattie ? Matron: Acute Medicine

19 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Perfect delivery of a perfect baby boy!
Having had a stressful first pregnancy, labour and post natal period, I was so thankful for the staff at Kettering Maternity Unit for a lovely straight forward yet very quick labour using only gas and air! I was seen in the morning had my beautiful baby in the afternoon and able to go home in time for Ant and Dec! My midwives were fantastic and I could of done it without them. The student who delivered me was wonderful and will be a great midwife, and the midwife in charge of her was amazing and kept me going, thank you! It was also really nice that the sister in charge came in to see me as my baby's heart dropped a few times and she was so supportive and they all kept me inform and up to date! Any one who is having a baby should definitely consider Kettering labour ward!

18 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent and so caring
My father was cared for and looked after in amazingly well. He always looked comfortable and was extremely clean - lovely fresh sheets - all beautifully made and kept and he smelt clean and fresh too. Nothing was too much trouble and everyone cared! It was amazing. We cannot thank the staff for their caring attitude, care and attention and making him comfortable during his last days. Thank you all so very very much. We cannot have wished for better care and thank you all at Kettering Fotheringhay ward so much.
5 Stars
17 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent and friendly staff
I was taken in following a fast heart rate and chest pain. The staff were very friendly and caring and respected my dignity while having an ECG. The department was extremely busy but I was dealt with quickly and kept informed at every stage. I was treated and discharged in 3.5 hours having seen doctors and the cardiac outreach nurse. Very impressed. The staff were under immense pressure yet remained incredibly caring and friendly
5 Stars
14 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Care received in Dolphin ward
Thank-you to all the staff on the ward. You looked after our daughter so well and were so patient and kind during her stay. The nurses and play team were brilliant.
5 Stars
13 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Cholecystectomy, Day Case Centre and Geddington Ward
I would like to commend the work of all the staff involved in my care, from scans, diagnosis, pre op assessment, admission, operation and aftercare. This was my first experience of planned surgery and I can only say that it was a very streamlined, caring and professional process throughout, with an excellent outcome. The overall timescales were better than expected (initial visit with GP in November resulted in non urgent surgery in February). Scans revealed gall stones and my Consultant explained the procedure clearly. I then saw the pre op nurse who explained more about after care, explained my concerns about the effect of my op on my current medication. On the day my day case admission went very smoothly with the friendly nurses updating us all on likely timescales and explaining reasons for the changes in the planned theatre list. I was taken to theatre and kept well and truly chatting whilst the anaesthetic took place. Before I knew it i was on Geddington Ward not the day case unit. It was explained that the surgeon wanted the drain kept in a little longer, and I would be in overnight. My eventual stay was three days, due to repeat blood tests being required, but the surgeon saw me after surgery and daily thereafter to keep me informed of progress. During my stay the nursing staff (I saw various shifts) were excellent, checking on wounds and ensuring pain was under control. I was in discomfort at times, which can only be expected after surgery They suggested various pain relief options and explained benefits and side effects of each one. Generally things were calm, but one morning the staff that do the meals and bedding etc did not arrive, so the nursing staff had to do the beds, breakfasts as well as medication and the ward round with the surgeon. Although obviously under extra pressure the level of care was continued. One patient was loudly moaning at the staff because medication was a little late, and did not want the staff to follow there routine. I politely left the bay for a "walk" to enable the staff to speak to the patient rather than the staff having to take the patient to an office which would have delayed things more. When I had returned and the staff concerned were less busy, they thanked me for my consideration. Two weeks later I am generally pain free and back to my normal routine apart from heavy lifting. The surgeon was obviously a very good stitcher as my scars have healed perfectly and are very neat. Very impressive embroidery! My only complaint is that I thought he would have done a tummy tuck whist he was working on my abdomen. Never mind! all in all, a job very well done. my sincere thanks to all. I did not eat great deal, but the choice on the menu looked fine. Drinks came regularly and I was always offered toast or biscuits if I had not eaten much. Well done KGH!
5 Stars
01 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Our staff will be delighted to know that you were happy with the way you were treated. Thank you for taking the time out to let us know.

Joy Manning
Interim Matron - A&E

01 Mar 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you so much for your kind comments. We are always pleased to hear that a lady who chooses to deliver her baby with us at Kettering is happy with her experience. I have shared your comments with the staff on Labour Ward and we are delighted to hear that you and your baby are doing well.

25 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
thank you
I had a quick natural gas and air birth at kgh. Midwives were friendly and so helpful. Th labour ward was always clean. Very reassured kept upto date always staff around. Was out by lunchtime as promised am really happy with there service. Thank you ever so much x we are doing well xx
5 Stars
21 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
Treatment & Care
The treatment and care I received from Kettering General Hospital when I contracted Bowel Cancer was excellent and the necessary procedures were carried out very quickly. Follow up treatments and care have also been of a very high standard and followed through thoroughly.
5 Stars
21 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
Gynae care at KGH- TAH
Consultant fantastic- nurses amazing, however some HCA's need serious re training. Very little advice given on how to manage pain at home. Nurses were often having to ring and arrange 'bank cover' for forthcoming shifts- that is clearly an admin job- let the nurses nurse and take care of the patients! One student nurse pulled the cannula out, a junior dr took three attempts to put another in- eventually a nurse came in to the rescue !
I am day 6 after surgery, with no follow up appointment planned- surely someone needs to check the wound etc??
These nurses work hard, and do an amazing job however, tied up with unnecessary admin tasks !
4 Stars
17 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
GP referral to A&E
Following a visit to my local GP, i was referred to Kettering hospital (A&E). On arrival i was dealt with very quickly and seen by staff who were all very friendly and dealt with the problem immediately.

Information given to me by the staff was straightforward and very clear to understand.
5 Stars
12 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
Preventative bilateral mastectomy
After finding out I had a breast cancer gene early 2012 I was sent to a family history breast clinic. During the clinic it was picked up by the breast care staff that I had a small lump in my left breast, l was sent for a scan and biopsy of this lump straight away. After a breast MRI scan it was picked that I had several changes in my breasts non of which were cancer. In clinic I was sensitively given two options . To carry on with the screening or to have a risk reducing double mastectomy and reconstruction of my breast. I would like to say a big thank you to all of the breast care staff, I have been treated with great care and compassion. I have been guided through the journey brilliantly, and been involved greatly with all the decisions over my care. I am so pleased with the results of my reconstruction. Thank you to all the staff on gedington ward who looked after me so well post operation.
5 Stars
09 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
Staff at dolphin ward paediatrics
My daughter has been into dolphin ward with paediatric nurses and consultants for a few days just want to say what a fantastic bunch of nurses and doctors you could not have done anymore for my daughter if you tried I know you was busy but the care and treatment you gave me my wife and daughter was 150% thank you so very much keep up your fantastic work I know how frustrated some parents get with you but as a regular with yourself I can't fault any of you at all thanks again
5 Stars
01 Feb 13
Review for Kettering General Hospital
anonymous
NHS Choices
Thank you
After finding a lump in my breast in August 2011 my GP referred me to the Breast Care Unit, where I had a mammogram, scan and biopsy. 2 weeks later I was told I had cancer and that I would need to have the lump removed, possibly have chemotherapy and probably radiotherapy. I had bone scans, CT Scans and MRI scans I felt like I had moved in! Everyone was so kind, you are going through the worst time but you are treated as an individual. I had my lump removed as a day case in the treatment centre and another 2 weeks later I was told I would need a mastectomy as the lump was larger than was originally thought. I hadn't even contemplated this so was quite shocked but the surgeon was fantastic and told me I could have my breast reconstructed at the same time as the mastectomy, there were a few options and I made the choice which one I wanted to have. You get to choose what you want, but everyone is there to explain each procedure so you have all the information. After my mastectomy I was not sure I wanted to look at my breast after the dressings were off but I was amazed at how good it looked. I had my chemotherapy in the centenary wing where all the nurses are lovely, you kind of miss seeing them when your treatment is over. I have also had a reduction and uplift on my good breast so they are more symmetrical and I had lipofil in my reconstructed breast to plump it up. The care I received was fantastic everyone is kind and they treat you with respect. My surgeon is brilliant and lovely. Thank you. I now try to go to the BRA Group on the 2nd Tuesday of the month. This group is for women who are having reconstruction and we talk about our experiences. This is really helpful to women who are wondering what kind of reconstruction to have. The Breast Care Nurses are great but it is nice to speak to someone with first hand experience who knows exactly how you are feeling. Cancer is not nice but if you have it Kettering Breast Unit is the place to go.
5 Stars
31 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I am so sorry to hear that your recent birth experience at Kettering was not as positive as you would have liked. At Kettering it is always our hope that women who choose to come and deliver their babies with us have a warm and positive experience which they can reflect upon happily. I am very sorry that you feel you were not listened to and that your pain was not adequately managed as staff strive to deliver a high level of care and support.

Can I take this opportunity to offer you an appointment to meet with me to review your birth notes and talk through your experience? We as a team are very willing to learn from feedback from those who have used our Service so that we can always learn and always improve.

You can reach me through Labour Ward to arrange a de-brief appointment if you feel it would be beneficial.


Nicki Perry
Delivery Suite Manager
ext 1594

31 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Very impressed with care provided.
Having had first mammogram I was recalled and then had to have a biopsy. When I said that I was going on holiday in two days time my results were quickly processed and I was rung up to be given the all clear before my holiday so that I didn't worry while on holiday. I can't express how much this impressed me and how thankful I was to all involved.
5 Stars
30 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Maternity care , excellent staff
Went to the maternity unit to continue labour to find out my baby was and undiagnosed breach.
I was given a full list of options and encouraged to make my own decision on how I wanted to proceed with the birth, although the doctor gave me their medical opinion to help me make my decision best I could. After all the advise and facts I opted for a c section.
As soon as I made my decision the staff swiftly went into action peeping me for surgery, I was nervous but the were so relaxed and professional or put my mind to rest.
I was kept informed of the procedures the entire time and the staff were so jolly and professional I knew I was in good hands.
I went to the maternity ward just after 6pm and by 7.50 my baby boy was delivered in really can not commend and praise the staff enough.
The 2 days I spent in hospital afterwards was also good, although really pushed and busy the staff were always helpful and attentive.
The ward was clean but very dated and tired.
In short the maternity staff and those whim carried out my c section get 10 out of 10 very nice caring people.
5 Stars
25 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Treatment Centre, KGH
So many times the NHS is criticised but I can only offer positive comments and praise for the quality of care I received during a recent arthroscopy at the Treatment Centre. as one would expect when having day case surgery it was busy, but the nursing staff did a superb job of caring and nurturing. Although extremely busy they found time to reassure and giggle. Excellent experience................ and home by 1.30pm!!
5 Stars
24 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your comments, the teams work hard to ensure that patients receive support through very difficult times. I will ensure that your message is forwarded to the relevant people.


23 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Dissapointment and fast labour
I gave birth to my daughter in August 2012. My experience was mixed, as it was my first child I didn't really know what to expect, so i put all my trust in the staff. They made me feel like I was making a fuss when I was actually experiencing very strong contractions which they appeared to miss even though I was being monitored. At no point did the staff check me, when I asked for pain relief I was given co codermol which did nothing I asked for something else and was told its too soon your not in labour, all decided just by looking at me. All the signs that I was in labour where there I asked if I could stand as I couldn't sit on the bed any longer as it was painful, I was told I had to as they wanted to monitor me, still the staff didn't check me, it wasn't until I was making such loud noises that a midwife came and asked what was wrong? I indicated downwards it was only then that the midwife checked me, having to remove my trousers herself and informed me I was 10 cm and ready to push! At this time I was still in a ward with 4 other women the staff then rushed me to a delivery room still with the clothes I came in on, which I then had to give birth in. I was very disappointed with my care leading up to the delivery however the midwife that delivered my daughter was brilliant and I couldn't fault her so that was a positive experience. I understand how busy the staff were and that my labour went from nothing to 10 cm very quickly but I was displaying all the normal signs which no one picked up on, very basic stuff, all they managed to do was make me feel like I was being a pain and i definatley wasnt being listened to. If I learnt anything it is to believe what you are feeling and make the staff listen if you feel they aren't.
2 Stars
22 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Very happy with the surgeon and his team
I had a hysterectomy in September 2012. The operation was carried out at short notice by a surgeon who did a great job. I had no complications and I am very grateful to him and his team. I would also like to say that his secretary was always helpful and friendly when I rang and made the process easier for me. The nurses on the ward were good but unfortunately I did not think the ward was very nice. It was tired and felt dirty. It feels bad to complain about these things when I had good quality surgery, which is after all the main thing, however the environment is also important.
4 Stars
22 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Breast surgery and chemotherapy
I was diagnosed with breast cancer in June 2012 and had two operations at the treatment centre. The care from the breast clinic and the surgery was brilliant. They made a very stressful time bearable and durable. Excellent, thank you
Following surgery I started chemotherapy in September at the Centenary wing, absolutely brilliant, the service , treatment and staff have been fantastic. I have felt cherished and very looked after. It's been a very scary time and a hard path to follow, but all staff involved at KGH have done their utmost to make it, bearable and safe. Sincere gratitude to everyone. Last chemo will be January 23rd 2013
5 Stars
18 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
great care from diagnosis
from day one my contact with any of the staff has been excellent, from the staff at reception, the nurses, through to the consultant.They have all treated me with compassion, respect and have provide any information I have needed.
Thank you
5 Stars
17 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Gall bladder Removal
I would like to thank the staff at KGH for their patience. I was terrified of undergoing an operation. They adjusted the theatre list so that I could be operated on earlier and not spend time fretting. The surgeon and the anaesthetist had wonderful bedside manners and did their best to relax me. I was treated with great sympathy and kindness throughout the day by all the nurses and discharged in the evening as planned.

Once again, my thanks to the staff - they were great.
5 Stars
15 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your comments. The team is dedicated to providing a high standard of care and will be pleased to know that your experience was an overall positive one.

14 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
Excellant
The Nurses and Doctors/Surgeons at Kettering Treatment Centre treat you as an individual with a name and feelings.
You are not just another patient going for treatment you are a real person.
They were kind, reassuring and pleasant.
My treatment was routine for them but very scary for me, I never felt in the way or left out of how my treatment was going.
I would definitely recommend this hospital.
The car park is too small.
5 Stars
04 Jan 13
Review for Kettering General Hospital
anonymous
NHS Choices
All aspects of my treatment and care were without fault and totally positive.
The attitude of everyone involved in my care is to be highly commended. The staff imbue the unit with an atmosphere of calm, kindness, respect and professionalism, laced with a healthy dose of humour (which always helps!)
I am so grateful for and appreciative of the skill and care I received in the Opthalmology Department and on Spencer Ward.
5 Stars
29 Dec 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
It is with great pleasure that I respond to your comments on NHS Choices about the care you received from the Maternity team at Kettering.

We work very hard to provide women centred individualised care to ensure that all women have a positive experience and that continuity of care is maintained to the best of our ability.

Your comments will be shared with the team and are very much appreciated

21 Dec 12
Review for Kettering General Hospital
anonymous
NHS Choices
If you arrive in A & E with a genuine emergency. You are dealt with swiftly.
Staff were very attentive, liased well with different departments. Was seen within 5 minutes of arrival in A & E. Kept up to date with what was happening to me. Staff always explained what they were going to do. Transferred to ENT the doctor there, who I cant remember the name of was professional, patient and very thorough.
A & E didnt have the necessary equipment, they seemed to be running around trying to find supplies.
All staff in A & E and ENT looked after me very well.
5 Stars
10 Dec 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your positive feedback. The teams work very hard at minimising very stressful periods for patients and relatives. Your comments will be forwarded to the team.

The organisation is looking at ways to improve car parking for visitor as this is often a cause of concern for anyone attending the hospital.

28 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Please accept my sincere apologies for the experience you have described in your feedback. I would like to investigate your concerns further to see if there is anything we can do as a department to improve our service and to address the issues you describe in your feedback. In order for me to do this would you please be so kind as to contact me via our complaints team on 01536 492173 so that further information can be taken to aid my investigation.

Again, please accept my apologies that your experience was not a positive one, and thank you for highlighting this to us.


Vicky Styles - Service Manager - Urgent Care

28 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
From my experience I would recommend Kettering General Hospital.
I had a knee arthroscopy as a day case at the treatment centre.
I went in at 7:30 am and was home again in time for lunch. Brilliant service.
Every member of staff that I came into contact with were efficient and friendly
and very reassuring. The operation has greatly improved the performance of my knee.

I had surgery on my other knee a few years ago at a private hospital, which was
fine......but for any future needs I would choose Kettering General.
5 Stars
16 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
I could not fault the care and treatment I received.
From being assessed through to taking my baby home, I could not fault the care and treatment I got. Due to a bad tear I had to be stitched in theatre and my midwife stayed with me until I got taken to the ward. This continuity of care was reassuring.
5 Stars
10 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
A very caring experience.
My son was treated with the upmost care during the 2 weks on dolpin ward the nurses were very caring and always made sure we knew what was going on at all times.
He most enjoyed in the playroom with the play team they were fantastic and always gave him plenty to do. They took time to find out more about him to provide him with things he liked doing. They made him feel very safe and cared for especially when he went down for his op and in the treatment room. Knowing he didn't feel as scared made life more bearable for us. I think this is a wonderful serivce.
5 Stars
03 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent in such difficult citcumstances
I was at all times treated with respect and compassion from all members of the Consultant and his team.

Initially I was terrified when given the diagnosis but with the great support care and understanding of all of the medical staff involved I was able to look to a more positive outcome.

The results of my operation and reconstruction by the Consultant surpassed anything I ever iimagined he is a fantastic Surgeon and I can not thank him enough.

All the staff on Geddington Ward were very caring and understanding true professionals could not have asked for anything better
Car parking facilities not enough spaces and visiting times to short for relatives that work and rant to visit.
5 Stars
01 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
" absolutely disgusting"
unfortunately i cant say there is anything positive about my experiance at this hospital
The things that could be improved is the staffs bedside manner and this goes for the doctors, ward sisters and nurses, their abrupt manner does not help when you are in a worrying and sometimes scary situation. I feel this could be helped with them going on a course to show some patient management and also some compassion.
I was most dissapointed with everything, The doctor that seen me was foreign and at times i felt ok he speaks english but didnt understand my phrases, and with this lies some problems, i had to have x-rays and they x- rayed the wrong side when it was quite clear to the radiologist but they still went ahead even when i told them, it was very clear i also had a skin infection which was so painful i didnt know where to put myself it actually felt like it was on fire, the skin was so red and hot and this was spreading
and when my family mentioned cellulitis, the dr said "and where would he get this from"it was obvious we were not going to get anywhere but it was frustating to myself and family because if you have open wounds, its very easy for them to become infected, so we left the hospital and went elsewhere for help, only to be told it was cellulitis and i needed antibiotics, i was also told if this had been left then it can be very dangerous if it goes into the blood stream and can become life threatening. This is why i feel most dissapointed with kettering general hospital, At least we had the sense to go elsewhere but many people would not have done this,and i find this quite scary.
2 Stars
01 Nov 12
Review for Kettering General Hospital
anonymous
NHS Choices
A very positive experience,during which i was treated like a real human being.
I was treated with dignity and forthrightness at all times.
There was no waiting,every single member of staff that I came into contact with was extremely helpful and the whole experience was so much easier than I had anticipated.
5 Stars
30 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for kind comments, the team endeavour to ensure patients have a good experience. We try and predict patient discharge time as much as possible to allow the team in pharmacy to prepare patients medication in advance of their discharge. I apologise if this was not your experience and we will continue to try and improve upon this aspect of our service.

The Coronary Care Unit is soon to be relocated to the hospitals ?new? Foundation Wing. The facilities in the new wing are conducive to attaining optimum levels of privacy for our patients to enable us to preserve patient dignity.

Thank you for your kind comments. Feedback is always welcomed.


Joy Manning
Matron CCU

24 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
very good.
how caring everyone was, from the reception to the nurse and consultant. I was fearful of walking and falling and came in a wheelchair. I was given impressive pain relief and exercises, plus a follow up visit in 3 months. I was upset that my lifestyle seemed so limited by arthritis and the nurse really put herself out by going down to physio dept personally and asking a physio to come upstairs to assess me for 2 crutches. This physio also spent a whole seession with me in a private room showing me how I could start to walk again safely. How I could start exercises at my own pace, and she set goals for me that were achievable and clear to understand. I was crying before she saw me and now after 2 weeks I have been out to a coffee morning and tomorrow I am going to a harvest supper in our village.

I still have pain and I await an MRI but thanks to the care of staff here I feel less trapped in my house, and I have started to shop for groceries on line as I cant do a lot of walking anymore. I also came to the hospital in september via nene doc with the pain, and was admitted overnight. The surgical ward was busy and I was the last admission of 4 in a couple of hours after midnight. I was treated with every respect and care on that ward, and reassured I did not in fact need surgery ( nene doc had been concerned it had to be checked out.) that ward wrote to my gp who then referred me again to orthopods.
I had to use the new patient transport service which was excellent for people who cannot walk long distances from the hospital car park. or from their home.It was poorly advertised, and difficult to google. You get nhs docs about it as a service they buy, you get nhs and newspaper docs to tell you why the service changed and when it started. You get a load of stuff about the company that run the service eg their past history the company accounts and the head office.You are in despair at this point as you cannot just get a link with a friendly message and telephone number for some one who is unwell and alone as I was..it took far too long and they need to get the web master to get the website and local contact number right up there at the top of page one. It should also emphasise this is a free service paid for and contracted by the nhs. I did wonder if it is because the nhs pay that they hide the access away!

The previous non emergency patient transfer service had a waiting room on the ground floor of the hospital,you could be wheeled to it when your hospital out patient or in patient service finished by a porter.. It was very comfortable with room for the wheelchairs and chairs to transfer on if you wished. There was a receptionist who contacted the ambulance service for you,and light refreshments available. I do not mind waiting for a pick up and with no carer was trapped in the chair waiting and no way to get a drink or get to a toilet. It would be better if the waiting room could be available again.
The staff at the hospital need to be more proactive about promoting the much needed non emergency transfer service. Yes its not longer EMAS and yes it does have criteria for users with questions asked by them, but if someone genuinely cannot walk far its a brilliant pick up and collection service from your house and the highly trained staff so very helpful and kind. There should be posters on the walls about it and no that is not "marketing for profit" its marketing for patients needs and there is a big distinction. Dont frighten people into you may not get the service so they dont even try ...instead show it as a simple series of steps to follow. and give out the contact number so patients can ring them direct. I am sure many people do not know about this wonderful service as there is nothing to see on the walls at the hospital. I sat in out patients Xray ..an obvious place with many seats and a lot of walls..nothing. I sat in orthopods out patients again nothing on the walls. Why ever not?? is there a bad feeling with the staff that emas lost the contract?? it does make you wonder ....I was given a telephone number to ring eventually but not a leaflet..why no leaflets they also should be at all points required in the hospital.?
5 Stars
23 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Better than expected.
I came in with a heart attack, the whole proceedure went smoothly, and I was well treated!
I expected the worst, but was pleasantly surprised at how things were in the heart unit!
There were plenty of nurses, even the food wasnt too bad, or not as bad as I expected.
I realize that the heart unit is probably high emergency, so perhaps there are more staff there, but for me it was a reasonably good experience, ruined by the check out system! We were sent down to wait for pills etc, but it took over two hours waiting to get them, and this if you are not feeling too well is unacceptable!
All the staff I encountered were pleasant and helpful, but some were stressed The paramedics were fantastic as were the staff on the heart unit!
As said earlier the dishcharge system is awful, some people wait hours for rides home, also the dispensary is overworked,and cannot complete prescriptions in a reasonable time.
I did share a ward with male patients, they were quite a way away from we three female patients, but nevertheless it was difficult at night when several men snored very loudly!
The showers are a disgrace, being hard to access, and very old fashioned, and worn out!
3 Stars
19 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I am truly sorry for the experience you have had. If you would like to discuss this matter further, please contact E Kennedy, Head of Midwifery on 01536 493689 or 01536 492895. This will ensure you are fully aware of what is going on and resolve any other questions or concerns you have.

Again please accept my sincere apologies


Eilish Kennedy
Head of Midwifery

18 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Left feeling upset and terrified with no questions answered.
We were sent for a growth scan by midwife at our doctors surgery because my bump was measuring 44 weeks. She explained that the baby felt very big and because I have a small frame it would be a good idea to have a scan. She told us that I may need to be induced early because of baby size and the dangers to myself and the baby if it got too big.

The scan showed that at 37 weeks and 4 days the baby already weighed 8lbs 5oz and his tummy measurement was larger than 42 weeks, we were asked to wait to see an obstetrician to discuss the results.

We were taken into a room and an assistant came in to tell me that the obstetrician had looked over my scan info and would send me for a blood test to check iron levels and to see if I had gestational diabetes. I was told that there were no appointments for any obstetricians to see me in the next 4 weeks and so they had made an appointment for me to go to feral health to get results. When I asked about induction (as my midwife had previously mentioned this) I was practically shouted at by a nurse/midwife who said it was unreasonable to expect to be induced and that my baby would be in special care if they did induce me. She told me twice that I was only 36 weeks and when I tried to say I was 37 and a half weeks she barked back "what" and then told me that big babies are healthy babies and they were only worried about small babies before stomping out of the room.

I felt upset and didn't feel like anything had been explained to me and I didn't really understand what was happening or why I was made to feel like I was being unreasonable asking about induction (particularly when my midwife had mentioned it). I then asked about what would happen if I did have gestational diabetes and was told that probably nothing would happen because it was too late in my pregnancy to give me any medication.

I left feeling anxious about the size and health of my baby and myself particularly because I had a traumatic birth before. Disgusting.
2 Stars
17 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your comments, the team work very hard to try an alleviate the stresses and anxieties related to breast care as they realise the impact it can have on patients whole lives.

Your comments will be forwarded to the individuals.

10 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Very satisfied with everything, excellent surgical results.
I was diagnosed with breast cancer in July 2011, I have attended KGH more times than I can remember since then. I can honestly say that my experience has not been unpleasent considering the nature of my condition, I have undergone 3 successful surgical procedures at the breast unit, the care and attention I have been given is first class, everyone involved has been so caring and friendly but at the same time very proffesional. I can't praise the doctors and nurses enough that have been involved in my care, they do such a wonderfull job in looking after their patients, although you are treated as a person and not just another patient.
Nothing
4 Stars
08 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Not impressed
Waiting to drop off a sample - department too busy to collect- if we are made to drop off samples by out of hours then there should be an easy drop off facility. The A&E dep was dirty - at least 5 sick bowls left out one with blood and bandages in. I don't expect to see that in this country- this is what you get from this selfish government. How long would it take to clear up? About 30 secs would've done it.
1 Stars
07 Oct 12
Review for Kettering General Hospital
anonymous
NHS Choices
Great.
I brought my daughter in on a Sunday morning with her arm seriously broken. The A&E department seemed to be very busy, but we were dealt with quickly caringly and efficiently. I would happily reccomend Kettering A&E to anyone. John.
I cannot say that I was happy with the response of the 999 emergency service , whom I contacted before deciding to bring her into hospital myself. However that is nothing to do with Kettering General is it? So, well done KGH!
5 Stars
28 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
Efficient, caring, good humoured and excellent teamwork. Team KG rock!
I was an inpatient for a week and was highly impressed with the way I was looked after at A&E and on the wards, Middleton and Harrowden. I felt there was something quite special in the culture at Kettering General in the way the ward teams worked together and supported one another and looked after those in their care with kindness, good humour and exemplary teamwork.

And the food also gets a thumbs up from me - a good, varied and tasty menu and always served covered in heat retaining dishes which kept it warm, a simple but effective initiative I've not seen in other hospitals.
Just that the lunch and teatime meals were quite close, maybe four hours apart, so I didn't always feel ready for the latter - and it's a long time then 'til breakfast.
It's often the small details that make a big difference, and clearly a lot of thought has been put into the processes at Kettering General for which I compliment all concerned. I also found the fact sheets I was given very helpful and intuitive and written in language I could understand.
4 Stars
24 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your comments, the team endeavour to ensure all patients are treated with respect and in a dignified manner. Your comments will be forwarded to the team.

Alternative meals can be sought through the ward nurses as we appreciate that not all preferences are catered for. We will work with the ward and catering teams to ensure that all patients are made aware of additional choices.

13 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for sharing your experiences at KGH.

The team will be pleased to know that their hard work and dedication has been recognised.

13 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your positive comments regarding your care in the Treatment Centre.

The team are dedicated to providing a high standard of care and they will be grateful to hear that it has made your hospital visit more pleasurable.

13 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your compliments. The team endeavour to ensure all patients are well cared for and will be grateful for such positive feedback

13 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
I am happy with my experience in the circumstances and feel very well treated
Throughout, I felt very much an individual and not just another patient. The staff always looked after my best interests and informed and reassured me during a very difficult time
Personally, I didn't like the lunch and dinner menu but that may have been because I didn't have a good appetite during my hospital visit. The choices all seemed a bit heavy, where I wanted something really light and fresh but I understand that is difficult when catering for the numbers involved
5 Stars
10 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
I started in bedlam, progressed to chaos and ended up in relative heaven!
I broke my head of femur on 23 August and was finally discharged on 31 August. After being on Barnwell C initially (a very stressful environment), I was moved to Ashton Ward for five days, and then finally moved to the Cranford Suite. I found the staff of the Cranford Suite absolutely fantastic - welcoming, careful in their treatment of myself and a younger woman who was moved there with me (both of us with broken bones). They all worked as a team and made our stay on their ward as comfortable as it could possibly be. Special mention for a student nurse who looked after me, helping me to have my first shower and definitely aiding my recovery in all aspects - she was a delight. The support staff were all brilliant too - cheerful and hardworking.
The move from Ashton Ward to the Cranford Suite was awful. The nurse in charge told us we would be moved later (she they not specify the time) sometime mid-afternoon, but obviously failed to inform their staff. After visting had finished, a single porter arrived, and chaos ensued. A young nurse tried to pack up the belongings of the other lady moving with me (having been told five minutes before the porter arrived that we were moving). She was very stressed because this was all happening during handover, and no other help seemed available. I was unable to pack my own things (having been told I needed a vascular scan to check I did not have a thrombosis), and finally rang my buzzer to ask for help. Another young nurse (who had also worked twelve hours) appeared and very reluctantly assisted. It seemed to me that absolutely no team spirit existed on Ashton Ward (on that day at least), and I asked the porter who I should complain to as it was ridiculous to expect two immobile women to pack their own stuff in a short space of time so that staff due to finish their shifts were not inconvenienced. I do not often complain, but I found myself furious with our treatment. I found myself instructing the nurses as to how we could possibly carry all the belongings (packing them on to the bed I was eventually moved in) and also found myself complaining to any nurse I passed until we left Ashton Ward, that it could have been handled so much better. I do not know the name of the senior nurse in charge on Ashton Ward that day, but I found them sullen and obviously unable to lead by example or inspiration. As I said above, our arrival on the Cranford Suite was so different, thank goodness!
Moving two patients during handover is not ideal, especially patients unable to help pack their own belongings. Both myself and the other lady are normally fit and healthy and were supremely frustrated that we could not help smooth our move. I am sure timing is always difficult in these matters, but a lot of grief all round could have been saved if the senior nurse had communicated the likelihood of our imminent move to the more junior nurses, who could have suggested our visitors help us pack our bags in preparation. Hindsight is a wonderful thing I know - my only regret is that we left Ashton Ward in such bad moods!
4 Stars
09 Sep 12
Review for Kettering General Hospital
anonymous
NHS Choices
Reassuring and very restful - in the circumstances!
I have no complaints at all. The ward was bright, clean and welcoming. The food was quite acceptable. Most importantly, I was well looked after and it wasclear to me that the other patients on the ward were equally well cared for, regardless of age and infirmity. All very reassuring.

With grateful appreciation,

Thank you to all
Sophie Robinson
Visiting times .
4 Stars
20 Aug 12
Review for Kettering General Hospital
anonymous
NHS Choices
A dedicated staff in, what I believe to be, the flag ship of NHS cardiac care
Professional and informative treatment along with a caring, compassionate and kindly manner. Truly exceptional care and a credit to the NHS
Nothing
5 Stars
20 Aug 12
Review for Kettering General Hospital
anonymous
NHS Choices
Mixed bag.
When arriving on the labour ward me and my partner were greated very politly by a midwife and her student. We were made comfortable and treated with great respect until it came to me being involved in my care. I asked for my waters to be broken on four seperate occasions with no explanation as to why this could not happen being given. As the pressure was becoming unbearable to the point i could no longer stand to get to the toilet and when i asked for a commode i was promptly told the labour ward did not have that facility avaliable. As the birth progressed my baby,s heart rate dropped and the emergency cord was pulled when the team of what seemed like hundreds arrived. The doctor in charge was rude would not listen to me or answer my questions even when i expressed that i was in pain when having stitches as i could feel every one i was told to stop being silly. My partner was physically shoved out of the way and unable to reach me or speck to me which was very distressing for us both and to top it off the door of the delivery room was left propped open for all to see. Once upon the ward again although the students and healthcare assistance were wonderful the trained staff were rather ignorant and thoughtless.I was woken after 20 mins sleep and informed that if i did not breast feed my baby now then they would bottle feed him but i had fed him only an hour before and he was asleep, no explanation given as to why they were giving me blood thinning injections to take home as on the advice leaflet it stated that it was not recommended for breast feeding ladies and if i had not asked the lady doing the hearing test as to why she had not tested my son dispite testing all the babies in my bay she told me well your not going home today so its not vital that it be done. Charming!!! But one positive thing was the eleven o,clock stop if it had been avalible when i had my first child i would have been a lot less nervous it was fab.
Improving the way all trained staff treat and communicate with patients and there families
commodes on labour ward would be good even if its only one and more respect shown for people emotions at a very stressful yet rewarding time in there lives.
4 Stars
15 Aug 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to provide positive comments regarding your recent care. We are really glad that you had a good experience and felt supported and listened to by all of the staff involved in your care. We will ensure that your comment is passed onto the staff on the wards.

We have the required number of trained staff for Rowan ward however we are sincerely sorry that you experienced a delay in geting the pain relief you required at the most optimum time for you. We will reflect on this and feedback to staff.

Again, thank you for taking the time to post such a positive comment overall regarding your maternity care at KGH.

23 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
Good care given by a good team of people. Keep up the good work. Thank you all.
My 7month old boy spent three days on Dolphin Ward. It was a very stressful time, however the kindness of the staff made the time there a little better for us all. The communication between everybody was excellent and at all times I knew what was the plan of care was. I felt that as a mum I was listened to and took notice of. I have nothing but positive things to say about everyone on the ward and the way we were all treated. I wish you all the best for your move to your new ward.
5 Stars
22 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
A worrying diagnosise made easier by the expeirence and caring attitude of the b
I had every confidence in the Breast Unit at KGH and would like to pass on my experience to other women who face the same dilema. The staff and consultant treat you with kindness, care and most of all explained all the procedures options from the very first consultation the fear of the uknown was allayed. You were treated as an individual and the professionalism of the team is second to none, I cannot praise them highly enough.
The breast cliniic excellent ? how could it be improved
5 Stars
20 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent care, staff at all levels seem to work well together
I had a difficult pregnancy and a traumatic labour and the support I received throughout was really good. For the majority of the time I felt my views were listened to and that I was fully involved in decisions about my care. The only time my views were overridden was during labour when the obstetrician decided I needed to be in theatre and I really did not want to go. Fortunately my husband was there, much less irrational that I was and he convinced me to let it happen - once I'd recovered from labour I was very glad that the decision was taken even though at the time it upset me.
The care I receive pre-labour, post-labour and during labour was good. My baby ended up in special care for a week and the care he received there was excellent and the staff kept me fully informed.
More qualified staff on Rowan Ward in the pre-birth section as it was difficult to find someone to get pain relief.
5 Stars
18 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
No pain no gain but the pain is tempered by fantastic staff.
The treatment centre. The staff in there are not only very professional but as well, they are exceptionally friendly( and funny) and do their very best to make, what is sometimes a very painful experience, for me, almost pleasant. This happens on both the ward and the treatment room. I have been on the unit on many occasions and, from nurse to consultant , my treatment has been consistently brilliant. Top marks 11/10
Nothing
5 Stars
16 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your very positive comments and feedback. It is great to know that we are providing the service our mums and dads want. We do try our best to facilitate the birth that our mums request and provide a positive experience for our new parents and we will continue to work to improve our service.

Once again, thank you for taking time to respond to NHS Choices at this extremely busy time in your life.

16 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your kind words in regard to the care your son received within our trust, especially in regard to the treatment he received by the staff at the Minor injuries Unit and Frank Radcliffe Clinic.

Your kind comments will be passed onto the staff in both these areas, and I know they will appreciate that you have taken the time to praise their efforts and the quality of care given to your son.

I hope that your son is making a good recovery and will soon be back to full function.

16 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
exceptional care and surgery.
I under went surgery for Breast Reconstruction using the TRAM flap method. Their expertise and care were second to none.
All staff in the Geddington ward (during my stay) and then in the Breast Unit (for dressing clinics) were exeptional.
I would not hesitate to recommend this service to anyone.
Thank you so much.
5 Stars
16 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
A happy memory
My son was in need of Corby minor injuries unit after a football injury, he was seen and diagnosed exceptionally quick, the staff were fantastic with my son, they made us feel at ease, we had to attend KGH Frank Radcliffe the next day to see a consultant, he needed to have his arm reset and a cast put on, for a traumatic and painful experience, my son was unaware as the staff made sure he was happy and calm, in order for them to do what they needed. The staff were a great team, I could clearly see that, and the consultants all were very friendly and approachable, well done to them all, I feel there?s not enough positive comments given to staff these days, they do a grand job, thank you.
5 Stars
07 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
I was treated professionally, with courtesy and compassion.
I was very impressed with the professionalism of the doctors and nurses in A&E. My treatment was managed efficiently and with courtesy. Staff listened carefully and explained each stage of the process.
5 Stars
06 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
Hospital Comment
I went to visit my friend last night on the surgical ward and i left feeling shocked! She had been on a drip and because they had run out of stands to hold the drop they put it on a coat hook beside her bed. She was sick one morning in one of the paper bowls and it was not cleared away until late in the afternoon. She had a canular which had tissued and on telling the nurse she tried to flush it through where it leaked. They then went off and did not return until 3 hours later to replace it by which time her arm was bruised and swollen. I felt the ward was tired and old and the windows although admittedly on the outside were absolutley filthy and looked like they had not been cleaned for months. She had been taken off the ward for a procedure which meant that she missed the dinner. On return to the ward which was when visiting started not one person asked her if they could get her anything to eat as she had been nil by mouth all day. I hope that I do not ever have to go to hospital but if I do I would asking to go somewhere other that KGH.
3 Stars
05 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
I only need one word-Excellent.
The consultant, nurses and support staff were dedicated to providing the best possible patient care, personally and professionally. I was diagnosed with a rare cancer in January 2012 and was extensively treated by Maxillo-Facial services at KGH. It says not to mention names on the side of the page, my consultant saved my life and treated me with the utmost respect and dignity. Not only that, after talking to lots of patients and GP's in the area, if you needed to see someone for services in this department he is definitely the person you want. I would say that my treatment and care was more like getting a private doctor. I thank my lucky stars that he was consultant. And he is super smart too. I remember when my margins did not come back clear after the second time and the doctor delayed starting his annual vacation so he could talk to me in person about the next surgery, in case I had any questions or worries as he did want me waiting a month for results while I was recovering and worrying.
Kettering General does have a multi-disciplinary team for cancer cases and i am glad I stayed local , because I could in this case, and let my doctor treat me.
Nothing, everything was perfect.
Thank you Kettering General for having such a wonderful doctor on board, if I wrote everything about my months of care here it would not all fit. I did write a three-page letter to the Chief Executive hospital of the hospital to say that I feel my care could only be rated as Excellent as good would not have included the human element.
5 Stars
02 Jul 12
Review for Kettering General Hospital
anonymous
NHS Choices
Truly grateful for everything
how accomodating the hospital was, how brilliantly all the staff worked to help me & my baby through the tough time with their determination, could not of ask for such a better hospital of team to of went to :)
4 Stars
29 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to place such positive comments on NHS choices about your visit to our Breast Unit. We are delighted to hear that your experience of care at KGH was so positive. Your feedback is gratefully received and will be passed on to the team.

28 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
I was very impressed with the quality & speed of my treatment.
I would like to thank all the staff involved at the Treatment Centre.
I was recalled after a routine mammogram & dealt with very quickly & luckily everything has turned out ok.
The staff were so friendly & very efficient, making the tests & surgery less frightening & NOT painful.
The only slightly negative comment I have to make is that although I was asked if it was ok for me to receive texts on my mobile (which it was) it would be a good idea to let patients know that if a text comes in, don't panic!
I received one, just to confirm my next appointment, but I have to admit my heart sank when I saw NHS, I immediately thought they were calling me in early.
5 Stars
22 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
Calming and efficient
This is a shining example of how a department should be run. Clean, welcoming, tests and results in one day. If you are anxious then this is where you would want to be.
Nothing, it was perfect, the staff are fantastic and a consultant with a sense of humour!
5 Stars
21 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your very positive feedback regarding your daughter?s admission to the Children?s Ward. We appreciate the effect an acute illness and admission to hospital has not only on the child but the whole family and we endeavour to provide the best possible care to all those involved and I am pleased that in this instance we succeeded.

We are currently undergoing a review of our meal provision and I will share your comments around the timings of meals with the catering department.

We wish you all the very best for the future and hope your daughter remains in good health.

13 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
KGH made a difficult situation much easier with excellent care at all times.
My 14 month old daughter was treated professionally and in a caring way. When treatments were administered which she did not like (such as nebulisers) they were very patient with her and did it in the best way possible.

Staff always kept us up to date with treatment plans and her status. They answered questions in detail and helped us to stay calm at all times.
Not much to improve on. Possibly move breakfast earlier and dinner later on the children's ward.
5 Stars
10 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
Have never been looked after so well in any hospital by all the members of staff
I cannot thank the Breast Screening Staff enough for all that they have done since I was diagnosed with Breast Cancer after having a routine mammogram in January 2012. I felt that I was the only person that had ever had Cancer, they treated me so well and with such kindness which made the long journey so much easier. fortunately I am now near the end of my treatment and I realise how lucky I have been to have had such caring and wonderful people looking after me and without their constant support things could have been very different. Thank you all so much and I wish you all the best for your future without you I don't know where I would have been. I also want to say a big "Thank you" to the Radiographers as they always had a smile on their face and gave you so much encouragement, Kettering Breast Screening Unit certainly has a band of very dedicated staff. Thank you all again.
Nothing everything was just perfect.
5 Stars
09 Jun 12
Review for Kettering General Hospital
anonymous
NHS Choices
.
My son visited the paediatric allergy service and they were fantastic. All of the staff were friendly and the consultant was very thorough. You can see how much time and effort has gone into making the unit a welcoming one.
After our appointment my son had to go for his first blood test which you can imagine was quite worrying for him. I didn't get the phlebotomists name but could you pass on my thanks to the team as she was very understanding, made him feel at ease and took her time (despite having a full waiting room!) and as a result he left that day feeling very proud of himself.
Our original choose and book letter said the wait was 14 days when it was actually 17 weeks! However I appreciate it is a much used service and it wasn't an urgent referral.
5 Stars
31 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to place such positive comments on NHS choices about your surgery within our Treatment Centre. We are delighted to hear that your experience of care at KGH was so positive. Your feedback is gratefully received and will be given to all the team.

May we take this opportunity to wish you a full recovery.


Susan McIntosh
Theatres & Critical Care Services Manager

25 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to place such positive comments on NHS choices about your care within our Treatment Centre, especially during such an anxious time. We are pleased to hear that your experience within our Breast Care Service at KGH was positive. Your feedback is very gratefully received and will be given to all the team. May we take this opportunity to wish you a full recovery.


Susan McIntosh
Theatres & Critical Care Services Manager

25 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
I have been given a new lease of life!
I have just had a hip replacement. The operation went well, the staff were absolutely fantastic.
I could not fault the hospital, only that it is obvious that they need more staff. Especially in an Ortho ward, where patients need a lot of assistance for the first 24 hours after op.
I am only 43 so was up and about quite quickly, but for the older patients that is a little more difficult and they had to wait a little longer for assistance on occasion!
more staff
4 Stars
25 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Could not have been improved in any way.
The whole team surrounding my consultant from out patient experience and surgery was superb. The level of care was exceptional throughout. The Treatment Centre is a wonderful light and airy section of KGH - was whole experience has been a tremendous credit to the NHS. My actual surgery was 24 hour turnaround and I felt great at the time of discharge. Anyone visiting this facility should have the utmost faith in their level of care.
As far as I am concerned I could not fault anything. Care was great, my single room was a very pleasant surprise as well. This section of KGH has certainly got everything right.
A very good experience.
5 Stars
23 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your very positive comments about the service you have received from the Childrens Wards and Diabetes Team. I will ensure that the teams are all aware of the positive experience you have had.

We appreciate the impact a diagnosis of diabetes has not only on the child but the entire family and as such we always strive to provide the support and care to make this condition as manageable as possible for all.


Katrina Allen

14 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I am very sorry that you have had a negative experience within geriatric medicine. I am unable to comment further as I am unclear which ward that you are referring to. As the Matron for Care of the elderly and Stroke services your comment has been taken very seriously.

If you would like to discuss further, please contact me directly 01536 491176 or Bleep 898 through our switchboard 01536 492000.


Matron Clare Beattie
Care of the Elderly and Stroke Services

14 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
It has been a difficult but positive experience.
I have a child with type 1 diabetes and have been under Kettering General for over 6 years and have always had the utmost support from the diabetes team,whether it be the diabetic nurses,dietician or consultant.I can ring and get support as and when i need it ,either through the diabetic nurses or Dolphin ward if late . Together along with the diabetes team we manage my childs blood sugar levels and if i have any questions i am answered in an understanding manner .All in all I have no complaints.
I have found everything is improving as and when i need it.My child wantsan insulin pump and there has been no hesitation over whether they can have one along with the training and support thats required.I am most satisfied with the help and support offerered to all the diabetic children and family members.The parents need to be open to the advice offerered,and work with the team.
It has been a very difficult journey coping with a diabetic child,but we have had all the support we have needed.
4 Stars
08 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your very kind words about Geddington Ward and the Treatment Centre. I will ensure your comments are passed on to the staff directly responsible for your care. We strive to ensure all patients receive excellent and responsive care, and are always delighted to receive feedback.


Jo Milton
Ward Sister

08 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Complete professionalism and total dedication of staff.
Even though I had a minor operation on my knee my fears about anaesthetics and the fact I have diabetes were dispelled by the excellent care and understanding by all of the staff.

The Treatment Centre and Geddington Ward could be compared to a private hospital which I have experienced and I cannot thank the staff enough.
5 Stars
07 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Apalled!!
The only good thing i have to say is, if you have surgery and recieve care on the surgical ward you will likely to be ok.
Communication within staff teams, respect for familys and cleanliness.
If you are elderly then please try and go to a different hospital.
2 Stars
07 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
If you have to have cancer, Kettering is a good place to do it!
The staff at the Treatment Centre have been superb. I was devastated to find I had cancer, needed surgery and chemo but they have been so kind and extremely proffesional. I could not fault any of my treatment, Dr's, nurses, receptionists porters and all staff involved have been fantastic to both myself and my husband.
Also CT scans. blood tests, MRI scans and bone scans have been informed all the way and staff again very kind understanding and put you at ease. If you have to be ill Kettering is a good place to be.
Thanks to all.
I cannot think of anything to improve.
5 Stars
03 May 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to leave such positive feedback on NHS Choices. We are pleased your experience of the care you received during your emergency stay within surgery was of a higher standard than expected. We do strive to give all our patients high quality, timely care.

Your comments will be forwarded to the teams involved.

May we take this opportunity to wish you a full recovery.

17 Apr 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to leave such positive feedback regarding your care at KGH.

We wish you a full and speedy recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

13 Apr 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time during such an anxious time, to leave such positive feedback regarding your care in the Breast Unit at KGH.

This feedback is much appreciated and will be passed on to the team. May we take this opportunity to wish you a full recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

13 Apr 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to place such positive comments on NHS choices. Your feedback is gratefully received and will be given to the team. May we take this opportunity to wish you a full recovery.

Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

13 Apr 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for the positive comments you have made about Accident & Emergency, Middleton Assessment Unit and Clifford ward. We strive to deliver high standards of effective care consistently and utilise all comments to continually improve and develop our services. Your positive comments have been shared with all staff involved in the care of your partner.

Once again thank you for taking the time to provide this feedback.

Jane Groom
Matron For Urgent Care

02 Apr 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to place such positive comments regarding your stay on Deene A on NHS Choices. Patient feedback is always valuable and your thoughts have been forwarded to the team on the ward. We would like to take this opportunity to wish you a full and speedy recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

02 Apr 12
Review for Kettering General Hospital
anonymous
NHS Choices
I could not have been in better hands, than you.
I had my operation on March 6th & was in the care of my surgeon & his excellent team. I was most impressed by my treatment whilst in Deene A ward . First class care all round for which I shall be eternally grateful. Yours Sincerely Maureen Woodward
In my view nothing.
5 Stars
31 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you very much for your positive feedback on the NHS Choices website.

I will pass your message to all the staff including the Doctors as I know they all work as a really good team.

As a Trust, we are aware that our current facilities may require some modernising and with this in mind, we are looking forward to the opening of our new unit which will be a fantastic new addition to the local health community.


Christine Brandon-Cox
Matron for the Neonatal Unit and Childrens Services

30 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent hospital
My partner was treated at kettering general for meningitis. We firstly went to a&e and the staff were extremely tentative and kept me as well as my partner informed with the next steps and I genuinely felt they cared. He then went to the Middleton ward and I could not fault The staff and cleanness, especially the sister were fantastic who I again saw at a later date in the hospital and enquired how my partner was. We then went to Clifford ward and again, the staff and cleanness was fantastic. I really recommend Kgh.
5 Stars
30 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
Couldn't have asked for more.
My daughter was admitted to the children's unit via A &E recently and was treated on PAU, Dolphin and Timpson Ward. the staff were superb in all departments and treated both of us with a personal touch that I can only describe as a first class service. One doctor in particular was excellent helping us to deal with every event until discharge. Special thanks to the Sister and HCA on Timpson ward who spent hours with us ensuring we understood everything and were made as comfortable as possible.
The wards themselves look tired and dated, however I know the new unit will help to reflect the standards of care that the staff deliver and give both staff and patients an even better experience.
thank you. :)
Washing facilities and an adolescent area ( but we know this is coming!)
4 Stars
24 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
A difficult time made easier by the supportive and kind members of staff.
Friendly , efficient and caring staff.
The speed at which i was seen and treated.
Everyone involved in my care showed me the utmost kindness and sensitivity. Thank you
5 Stars
23 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
I felt as though I could trust what I was being told.
I was diagnosed with Breast Cancer in November and had a mastectomy in December and a lymph node biopsy. Then went back in to have lymph nodes removed in January. The surgeon was very kind and explained my options in a way that was easy to understand, (not all doctors do this). Nurses very friendly and professional.
Would like to say that the theatre team were brilliant, very reassuring and explained what they were doing whilst I waiting for anaesthetic. It really helped having the same team for the second operation has well.
Hope the chemotherapy side of treatment is as good.
5 Stars
21 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
poor, so glad we left !
There is nothing to like about the peadiatric diabetes service it is just sadly poor.
The list is endless the peadiatric diabetes team needs a complete change of their services
Listen to the parent.
Stop the parent/child blame culture
Teach all parents and children to carb count.
Stop the fixation of lumpy sites.
Embrace new technologies such as insulin pumps and stop making ridiculous excuses why children can't have them
More psychology access
Staff need to update knowledge and move forward
A method to test hba1c at the clinic appointment
Consultant not to patronise
My only advice is leave this service , there is far better care out there. It's unbelievable that ngh can offer better advice and support but only be a few miles apart.
However Northamptonshire compared to other services around the country remains behind.
2 Stars
19 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
I was very pleased with the care I received.
My previous experiences of KGH as a visitor to friends & relations have been rather poor. But I was admitted for an emergency hernia repair in November 2011 and was very suprised by the high quality of care which I received from the staff during assessment, surgery, and post surgical recovery. I hope that this is the new face of KGH and that others will experience the same quality of care that I received.
5 Stars
14 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
Very very good. No complaints at all. Would highly recommend.
Everything. I was treated brilliantly from start to finish. The best thing about the place was the staff, all of them from reception to theatre staff. Every member of staff that i spoke to were all lovely.This was throught all of my treatment from day 1. They were all so so nice. My surgeon was also fantastic and i know in time that i will not even see the scar on my breast. In the end i had an excisional biopsy and am amazed at how neat it is! :)
Nothing. It was all good. I would recommend it.
I wish i had asked more questions when i was getting discharged. I was asked if i had any but at the time was just glad i was ok. Also i was on this site in between my surgery and my results and thought i had already left feedback but i dont think i had registered. Once again thank you to all your lovely staff.
5 Stars
09 Mar 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time, to comment so positively on your experience of the Breast service at Kettering, particularly during such a stressful time. We will ensure the team is given your feedback. We would like to take this opportunity to wish you a full and speedy recovery.

Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

29 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
very pleased
I was under the care of a doctor and I have to say he is brilliant. All team work very professional. I felt secure and confident. All the process went very quickly from the first app. up to discharge app. All the time I was inform about my treatment. I would recommend it. Anna (35)
5 Stars
27 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time during such a stressful period to comment on the service provided by the Breast team. Your comments will be shared with the team and consideration given on how to improve the admission process. May we take this opportunity to wish you a full recovery.

Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

27 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
overall a positive experience which has restored my faith in the NHS
All staff including the Consultant are friendly and respectful , i was treated with dignity and sensitivity at all times. The consultant made a huge effort to minimise the scarring and appearance of the breast following surgery. The day centre ward is extremely clean and well run, the staff were caring, helpful and cheerful which makes a huge difference when you have been diagnosed with cancer.
If i was being pernickity i would comment on the admissions procedure, we all had to queue up and register like a supermarket queue with no confidentiality regarding name address or emergency contact details, however the staff were efficient.
Overall it was a positive experience and as a nurse myself it restored my faith in the NHS- thank you
5 Stars
25 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thankyou so much for taking the time to give us feedback about our service. I have shared your comments with all of the staff on Timpson ward.
As a team we do work hard to ensure that all children are put at ease by ensuring that they are well prepared for any treatment that they need to receive, and also that the parents are well-informed throughout.

Thank you once again.

Donna Mason
Ward Sister, Timpson ward

21 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
We have passed your comments onto the Consultant responsible for your care. He would like to thank you very much for your kind comments.

As a team we recognise the individual impact that diagnoses can have on patients and their lives and place great importance in discussing these issues with them.


Peter Watson
Service Manager - Medicine

15 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to put your positive feedback on the NHS Choices website. We are very pleased you had such a positive experience during what must have been a very anxious time in your life; we will ensure the Breast team are given your feedback. We would like to take this opportunity to wish you a full recovery.

If you wish to discuss any issues you had with our service, please contact our PALS service in the first instance on 01536 493305 or email pals@kgh.nhs.uk

14 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to add your thoughts on your experience at Kettering General Hospital to the NHS Choices website. We are sorry you had such a negative experience of our services. We would like to have the opportunity to discuss your issues so that we can offer you a more individual and comprehensive response. Please contact our PALS service in the first instance on 01536 493305 or email pals@kgh.nhs.uk

09 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Brilliant surgeon 10/10 but overall spoilt by the lack of aftercare.
I was diagnosed with breast cancer last summer and so I went to the Treatment centre for my operation with some trepidation. I must say that I found the nursing team in the ward very caring and cannot praise the Consultant surgeon enough. They were very jovial, friendly and put me at ease and did an absolutely brilliant lumpectomy. Although quite a large area was removed, the consultant performed the op so that no scars show and it is even not at all obvious that I have had a operation. The surgeon was absolutely brilliant even my GP was amazed.
Aftercare was something to be desired. I telephoned the Breast Care Nurses on several occasions and always had to leave a message on their answerphone. The response to reply was very slow, often the next day!
4 Stars
08 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
No complaints, excellent in all respects
The service and treatment was exemplary in all respects at all levels of staff. This departrment is a good example of the N.H.S.at its very best
The night routine for opening the entry door to the Geddington Ward was not made known to me, resulting in my Husband standing outside waiting for someone to come out, in order to let him in ||
5 Stars
02 Feb 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time during this very anxious time to give such positive feedback regarding our Breast team. Both the Breast team and the CMT would like to wish you a full and speedy recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

24 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
Reassuring level of care during a difficult time.
After being referred to a rheumatologist for suspected rheumatoid arthritis, I was seen within 5 weeks and found the team to be very professional and were able to give me a diagnosis and start a treatment plan straight away. The consultant explained everything to me before I even had to ask and made sure I understood about rheumatoid arthritis, how it could affect me and all about my treatment and care.

I have been back to the department on two occasions and they were just as helpful and professional each time.

From speaking to other people from around the UK who also have RA I feel very lucky as the level of care at KGH seems to be well above average for the UK.
5 Stars
23 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
lack of patient support
The care I received was appalling. I spent over 5 hours in A&E, and part of that time was spent in an assessment room with blood splattered on the floor and over the trolley.
I was eventually moved to a surgical ward at 3.00am-ish and they made me partner leave but there was a lady on the ward who was allowed 3 members of her family with her!
I then spent the next day moving around departments, over 4 hours it took to get my scan results back and when I was moved to a new ward, I was left for over 2 hours without any fluids (as they madd me NBM) and not even knowing where the toilet is. They simply wheeled by bed into the corner of the bay and left me.
After asking 4 members of staff what was happening, I was eventually told by a HCA I was longer NBM and would not be going in to surgery as previously thought...apparently this had been decided some time beforehand but I was just not told.
The cleaniness of the hospital was very poor, the nurses were more interested in talking about the weather/partners/holidays...anything except looking after their patients.
I was also told I couldn't see my consultant as he was too busy so my health condition was relayed to me by a HCA, who when I asked if I could possibly have some food as I hadn't eaten for over 24 hours...looked at her watch and sighed!
Overall, a very poor experience, and the most worrying thing is..I work for the NHS, have done for a few years and am currently doing my nurse training.
2 Stars
23 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
A very positive experience for a very scared little boy.
My son was admitted to Timson ward for a tonsilectomy. We attended the ward for a very informative visit prior to admission, ensuring that my four year old son would be comfortable entering the ward on the day of his surgery.
The wardstaff were very friendly and helpful. They respected the needs of my son who really isn't comfortable with people he doesnt know and made him feel safe.
The experience for him was made easier by the friendly atmosphere and the input of the play staff,
I really appreciated the follow up phone call the day after our discharge, it was reassuring to know that we were being checked on and I felt more confident with his recovery.
5 Stars
20 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
A very good experience, under very trying circumstances
* Very friendly, sympathetic and helpful staff
* Very nice environment ( Breast Clinic in the Treatment Centre )
* Diagnosed & treated, well within the time I'd predicted to be there
* The car park at the Treatment Centre is quite small, so allow yourself a few minutes extra in arriving, just in case you have to wait for a space.
Also hard to predict how much parking money you need to put in, as you have to "Pay & Display", rather than pay on exit.

* Waiting room in the Breast Clinic was a little chilly, when just wearing the cape on top half.
After finding a lump in my breast, I was referred to the Breast clinic in the Treatment centre.
It's the first time I'd even seen the relatively new Treatment Centre, and was very impressed. Not what I'd expected at all. It was a very pleasant surprise!

Finding a lump in your breast is very traumatic and frightening. All the staff at the Breast Clinic fully appreciate this, and despite it being a very busy department, they were so very friendly, reassuring, and I felt I was well cared for.

Although I really had expected to be there around 3 hours, a nurse apologised that I'd been there so long, and offered to make both myself and my friend coffee or tea, while I waited for the consultant to sign me off. This is was very welcome, and thoughtful, as I was quite cold by then.

Thank you to all the staff at the Breast Clinic. They really made a very frightening experience, as bearable as possible.
I have nothing but praise for you all.
5 Stars
19 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
A very good experience, under very trying circumstances.
* Very friendly, sympathetic and helpful staff
* Very nice environment ( Breast Clinic in the Treatment Centre )
* Diagnosed & treated, well within the time I'd predicted to be there
* The car park at the Treatment Centre is quite small, so allow yourself a few minutes extra in arriving, just in case you have to wait for a space.
Also hard to predict how much parking money you need to put in, as you have to "Pay & Display", rather than pay on exit.

* Waiting room in the Breast Clinic was a little chilly, when just wearing the cape on top half.
After finding a lump in my breast, I was referred to the Breast clinic in the Treatment centre.
It's the first time I'd even seen the relatively new Treatment Centre, and was very impressed. Not what I'd expected at all. It was a very pleasant surprise!

Finding a lump in your breast is very traumatic and frightening. All the staff at the Breast Clinic fully appreciate this, and despite it being a very busy department, they were so very friendly, reassuring, and I felt I was well cared for.

Although I really had expected to be there around 3 hours, a nurse apologised that I'd been there so long, and offered to make both myself and my friend coffee or tea, while I waited for the consultant to sign me off. This is was very welcome, and thoughtful, as I was quite cold by then.

Thank you to all the staff at the Breast Clinic. They really made a very frightening experience, as bearable as possible.
I have nothing but praise for you all.
5 Stars
18 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your positive feedback relating to your attendance at our A&E department. It is always nice to hear from patients who have had a positive experience. I am glad you felt our staff were friendly and attentive. We have been undertaking a lot of work in relation to patient experience in the department and comments such as yours provides reassurance that the training we have put in place has had a positive impact on our patients.

Once again thank you for your kind words


Jo Sharp
Head of Nursing for Medicine and Medical Specialities

10 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time during this very anxious period to compliment the care you received from our Breast Care service, we will ensure the team receive your comments. We hope you are on your way to a full and speedy recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

10 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
You are in good hands at KGH
This is the second time that I have been treated in the Endoscopy unit in recent months and the treatment is first class.
I cannot find anything that could be improved. The staff really put you at ease.
Where would we be without you all ?
5 Stars
07 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
The experience for me was made easier by the reassuring and supportive staff.
The surgical procedure was thoroughly explained to me and the nursing staff were happy to help me at any time of the day or night. The accommodation was excellent which I beleive helped as I was in a clean and safe environment.
The nursing staff helped by having a calm and supportive approach to what was for me an anxious time.
5 Stars
05 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
very positive experience
staff very attentive and friendly...
There are always room for improvement but overall a very good service...
4 Stars
02 Jan 12
Review for Kettering General Hospital
anonymous
NHS Choices
My overall experience was relief to get the surgery I needed done.
The things that I liked was the modern building, easy access to wards/rooms and theatre which were spacious, uncluttered and everything looked clean.
There could have been coat hangers I had to fold my coat up and squeeze it behind the chair - but this seems to be a general problem also with G.P surgeries.
I would like to thank the surgeon for the completion of a successful operation at Kettering General Hospital Treatment Centre. Had this not been done my condition would have deteriorated and could have turned quite nasty. Also thanks to the Theatre Team and Day Care Nurses along with the Receptionist at the Main Entrance and Booking/Receptionists for their patience and friendly professional manner during this difficult period of my life.
5 Stars
31 Dec 11
Review for Kettering General Hospital
anonymous
NHS Choices
very good &happy thank you
I had breast cancer, thanks to the Consultant and his team all went well and I'm clear, he is a very nice Doctor he will explain all that he will do for your operation .
So ladies there is no need to worry about the care you will get.

very happy
5 Stars
23 Dec 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time to comment so positively on our Breast Service her at KGH. We take pride in the service we offer people during a time of stress and anxiety and it is excellent for our staff to know that their efforts are recognised.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

23 Dec 11
Review for Kettering General Hospital
anonymous
NHS Choices
The staff were all very pleasant and kind and made my visit more bearable.
I visited the Breast Screening unit for an investigation. I found the male doctor and all of the nursing staff extremely helpful and kind. I was made to feel very relaxed while waiting to be seen by the relevant people and the atmosphere in the waiting room was also very relaxed. Visiting any department of the hospital is quite daunting for anyone, but I would certainly recommend that anyone with a potential problem should visit the hospital to be checked out by a professional asap. All of the staff made me very welcome and I would not hesitate going again if ever the need should arise in the future.
Nothing
5 Stars
16 Dec 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you very much for taking the time to leave such positive comments regarding the care you received from our Breast Care and Treatment Centre Services. The staff will be extremely pleased to receive this acknowledgment. May I take this opportunity to wish you speedy recovery.

14 Nov 11
Review for Kettering General Hospital
anonymous
NHS Choices
10 out of 10 from me!
Everything happened as I had previously been told it would. I went in as a day case to have a breast lump removed. As I had been told there was no real need to take anything in with me apart from a book. Rather cleverly I was provided with two gowns, the first went on with the opening at the front and the other with the opening at the back, which was quite warm enough and comfortable... even got sexy elasticated socks and disposable slippers. I guess it you were later on the list you might prefer to have your own dressing gown and slippers.
The staffs were all friendly from the start of the day till I went home. During the process of being booked in by your nurse, the surgeon coming to see you and the anaesthetist you have lots of opportunities to ask anything ...if it?s not been covered anyway.
The general aesthetic was just lovely... was very reassured and happy I would wake up again, which reluctantly I did. The care was faultless, I was constantly checked on and made aware that further pain relief was available if I wanted it, I had two paracetamols before I went home. Once awake I had a cup of tea and biscuits and when I felt ready my husband was called to pick me up. Take home tablets were ready and care of wound instructions were given.
Would have to think very hard ! As far as I could see the Hospital offers a friendly, skilled, effective and efficient service!
5 Stars
04 Nov 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you so much for your positive comments, they are greatly appreciated and have been shared with the team who cared for your son. The A&E team endeavor to create an efficient and pleasant experience for all their patients. As a team we do all that we can to alleviate any anxiety and try to treat our patients in a timely manner. Once again thank you for your kind words and we wish your son well for a continued and speedy recovery.

We recognise that in times of extreme pressure seating does become tight especially if people are accompanied by friends or relatives. We are currently looking at options to address this.

03 Nov 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I was so pleased to hear of the positive experience you had on the birth of your second child. Your comments have been shared with all staff within the maternity unit and were greatly appreciated. Thank you for taking the time to leave your feedback and very best wishes to you and your family.

Eilish Kennedy
Head of Midwifery

28 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your kind comments with regards to the care and treatment your mother received in the A and E department. It is always great to receive feedback of any kind about our services and staff and it is really appreciated by all that you have taken the time to comment so positively.

I will ensure that the staff are made aware of your feedback.

Thank you once again


Jo Sharp
Head of Nursing, Medicine and Medical Specialties

18 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you very much for taking the time to leave such positive comments regarding the care you received in our ENT department. It is really good for our staff to get such good feedback. May I take this opportunity to wish a full and speedy recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

18 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
An impressive performance by the hard-working professionals in A&E.
My 13 year old son was referred to A&E at Kettering General Hospital yesterday afternoon by our practice nurse after injuring his hand playing football. He was booked in, triaged, x-rayed and treated in 2 hours in a very busy department. I was most impressed by how well his pathway was communicated between professionals and also by the way they treated him with respect and kindness.
Many thanks to all those staff with whom we came in contact.
As we left the A&E was becoming very, very busy. There were not enough seats to accomodate everyone so the Trust may wish to look at seating provision.
5 Stars
18 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
An excellent standard of caring in a spotlessly clean enviroment
All procedures were explained in advance and carried out expediently.All the staff of all grades were knowledgeable,caring and easy to communicate with.All other patients on the ward were well treated and not one person had a complaint.Fantastic level of service.Thank you very much.
5 Stars
16 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
We had brilliant service from everyone we came into contact with. Excellent..
The +ve experiences we had when our son was born in Jan2010 encouraged us to have our second child at KGH.

As before, every member of staff we encountered was excellent and could not have done more to support us. The doctor who performed the c-section was superb and put us at ease. The anaesthetists were brilliant. The sonographers we have seen throughout the pregnancy have been great. The midwives have all be stars. The house-keeping standards could not be faulted. I could go on!

Having children is a very special moment for any parent and the service we received from KGH only enhanced the experience.

Well done and thank you.
Nothing.
5 Stars
11 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
Fast, caring treatment at a very frightening time.
I took my 89 year old mother to A & E in September with suspected heart attack. After many tests she was admitted to CCU. The treatment she received was excellent and no stone was left unturned to ascertain a diagnosis. She had never been in hospital in her life and before this happened was exceptionally fit and active for her age. All the staff were very attentive and kind. She was diagnosed with atrial fibrillation and given the appropriate drugs to help her cope with this condition.

My mother has asked me to write to the hospital to let them know how impressed she was with the care she received.
Nothing.
5 Stars
06 Oct 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you very much for your compliments regarding your visit to the Endoscopy Unit. Positive feedback is always greatly received by the department and your kind words have been shared with all of the team involved.


Sheron Watts, Endoscopy and Medical Day Case Unit Manager

30 Sep 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for taking the time during this difficult experience to give such positive feedback. It is essential that our doctors and nurses are recognised for the excellent work they do. I would like to take this opportunity to wish you a full recovery.


Jacqueline Davis
Head of Nursing - Surgery and Surgical Specialities

19 Sep 11
Review for Kettering General Hospital
anonymous
NHS Choices
Exceptional staff providing an exceptional service
I attended the Bowel Screening Unit and would be happy to recommend this unit to anyone. Everyone I came into contact with from the reception staff to the nurses and the consultant are very caring and considerate. I was extremely nervous and the staff went out of their way to talk me through what was to happen and put me at ease. I would like to say thank you to all of the staff and if I have to visit again I shall do so confidently.
N/A
5 Stars
17 Sep 11
Review for Kettering General Hospital
anonymous
NHS Choices
I cannot thank the staff of the Breast care centre enough-fantastic people.
My treatment from diagnosis, through chemotherapy to the conclusion of Mastectomy and the follow up care has been superb. At all times I have been treated with a mixture of total efficiancy but above all with kindness, respect and total care.

For anybody facing this procedure please be assured you will not only have the best treatment available but will be also treated with kindness and made to feel that they have all the time in the world to answer your questions, deal with any worries or problems you may have. This has been an entirely posative experience for me.

My thanks go to the Consultant, the Breast Care nurses and the Chemotherapy nurses who have all been superb.
5 Stars
16 Sep 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your comment on NHS Choices. I am glad that overall you had a good experience and would recommend our service.

I have however taken note of your comment regarding improving our service further. I am sorry you felt rushed and have discussed this with the Consultant Gynaecologists who have taken your comments on board.

Counselling for sterilisation should commence with patients GP to ensure the referral to hospital is what each patient wants however all patients who are seen in out patients are again counselled regarding the procedure to ensure informed consent. Legally partner/husbands views cannot be considered as part of the consent process .

Thank you for taking the time and opportunity to feedback regarding the care you had and overall we did a fantastic job.


Eilish Kennedy
Head of Midwifery and Gynaecology

05 Sep 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I am extremley sorry regarding the experience you have had and clearly can see that you need a number of questions answered and support for your forthcoming birth which I would like to ensure is a positive experience for you.

Please contact G Barnard on 491590 in order to arrange the necessary support to ensure that we are listening and that you have a positive experience of our service.


E Kennedy
Head of Midwifery and Nursing

02 Sep 11
Review for Kettering General Hospital
anonymous
NHS Choices
Thank you to everyone who took care of me, you all did a fantastic job!
I was anxious about having a laparoscopy and was put first on the list to help me keep calm. The staff even though there wasn't many seemed to cope rather well with amount of patients that needed care and attention. I noticed that everyone on my ward was checked regulary and was asked if there was anythng they could do I was even asked if I needed more pillows to ake me more comfortable!
I was surprised that even though I was 100% sure about being sterilised I was not offered councilling of any kind even if it was only a 1/2 hour session I feel that some people may need this to ensure they was making the right decision as it is a life change not something that can be reversed!
I had a appointment to talk about this procedure and felt that this had been slightly rushed, I wasgrateful that I had done alot of research into this before actually attending the hospital as I dont feel that all the information was available. This could however be because I had made things clear that I had researched and found many forms of information regarding Laparoscopy sterlisation. I was asked if I had spoken to my husband about this which I said I had but once again no-one actually asked him how he felt about this apart from on the actual day it was said that a vasectomy may of been an easier choice!
I was kept well informed about how to take care of myself afterwards but have been told no follow up appointment is needed, I am surprised about this so will be making a appointment with my gp just to clarify a couple of questions I now have!
I am glad that this proceedure has happened and thankful for the care I have had I was surprised that my notes was actually read and was also asked questions on earlier illness's that I had forgotten to bring to the doctors attention! I'd like to say thank you for putting me at ease and taking care of me it has made me realise that Kettering isn't as bad as I originally thought!
5 Stars
31 Aug 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for the recent comments that you have posted on the NHS Choices website. I am sorry that you have had a negative experience of Kettering General Hospital NHS Foundation Trust and the situation that you have described is clearly unacceptable. I would seek to re-assure you that the issue that you have raised have been taken very seriously and that they will be investigated further based upon the information that you have provided. However, in order for the matters you have raised to be reviewed more fully and personally, l would request that you contact Mrs Vicky Styles, Service Manager on 01536 493441 direct so that she can understand the details of your particular case and provide a detailed response to your satisfaction. This discussion would be in confidence.

It is always of concern to the Trust when someone receives treatment and care that is below expectation. I am grateful to you for raising these matters as this information assists us in understanding where we do well and where we need to improve the level of service we offer.

30 Aug 11
Review for Kettering General Hospital
anonymous
NHS Choices
A reality shock - an alarming and dissapointing experience.
Coming out alive
I could have been told what went wrong during my laparoscopic cholecystectomy operation instead of finding out weeks later from my GP.

I could have been given clean clothes instead of being left in the underwear I arrived in (expecting to be discharged the same day) It was day three when I had gathered my wits enough to realised I was in blood and ? stained underwear.
I have reservations about ever having any further surgery at Kettering General or any other hospital for that matter.
3 Stars
27 Aug 11
Review for Kettering General Hospital
anonymous
NHS Choices
Poor care and treatment with a 'do as you are told' culture.
I have struggled to find acceptable obs and gynae services in this hospital.

There have been individual professionals that have been lovely and are a credit to the service.
In 2006 I had a terrible birth experience which left me worrying about the next one due in September 2011. I was induced and experienced lots of pain before I was classed as in labour. when I was given a epidural it ran out when I was 10 cm dilated and they had turned off the entonox too. I was rushed to theater and had a cesarian birth. My daughter was taken to special care and she is now a lovely 5 yr old. I have since suffered many miscarraiges and have had private treatment to maintain this pregnancy. I am of course worried about the next birth, even though I am booked in for a cesarean.

With my history I am very keen to see the consultant or the same person every time so that I don't have to explain my history. In 3 appointments I have seen 3 different drs even though I arrange to see the same one each time. This morning I had an appointment to see the consultant but he had been called to an urgent meeting and a different dr was there instead. Although she may have been a very good senior registra I had arranged to see the consultant and had been told that he would be there. The last registra I saw was not aware of the treatments I had recieved for recurrent miscarraige and I left feeling that I had wasted my time.

When I tried to re-arrange I was told by the Consultants secretary that I had been offered an appointment and they could not offer another. This left me feeling that I do not have any choice about who I see.
I complained about the service in 2009, when I was left waiting for an op from 8am (when they told me to get there) to 8.30pm when the op was finally performed. I was back home at 12.30am. Poor organisation and communication contributed to this and changes were made as a result. Unfortunately I have had to experience the poor service before they listen and make the service user freindly.

I am so disappointed that with 4 weeks to go I am moving my care to a diferent hospital. I have no faith that KGH can deliver my baby without pain / upset / long waits.

I could not recommend this unit to anyone. It is also old and difficult to make look clean, has very limited single rooms.
3 Stars
16 Aug 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your very positive comments which I have shared with the team here at KGH. We place great emphasis on delivering the best possible service to all our patients by minimising any delays and ensuring that all staff groups work together efficiently. Your comments are greatly appreciated by the team.


Kind regards

Tracy Reid
Deputy Radiology Manager

10 Aug 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you so much for your positive comments, they are greatly appreciated and have been shared with the team at Nene Park. As a new department we are endeavouring to create an efficient and pleasant experience for all our patients and your comments confirm we are heading in the right direction.


Kind regards

Wendy Warrior
Nene Park Outpatients Sister

10 Aug 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
On behalf of the Trust, the Surgery Clinical Management Team and the Breast Service I would like to offer my thanks for your very positive comments about the care that you have recently received. We recognise that you personally will have felt extremely nervous and upset with regard to your illness and we are extremely pleased that you had a positive and caring experience whilst in our care.

We pride ourselves on offering the best quality, informative and responsive service to the individualised needs of each patient and our staff members in the Breast Unit epitomise the level of care that we expect to be delivered. May I take this opportunity to thank-you for your comments and to wish you well for a continued and speedy recovery.


Gary Cockayne
Assistant Director of Operations
Surgical Specialties CMT

26 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Please accept our sincere apologies for the issues you have highlighted, we were very sorry to hear of your experience when you attended our Accident and Emergency Department. We feel that some of your comments require further investigation and action, due to the serious nature of the condition you arrived with. We would be grateful if you could contact Sister McDade, Emergency Department Manager on 01536 492755 or our Complaints Coordinator Amanda Harris on 01536 491532, who will be able to obtain further details from you and investigate accordingly.

Once again, please accept our apologies for the experience you describe. Feedback from patients and relatives is vital in enabling us to review where improvements are required in the service we provide our patients.


Medicine Clinical Management Team

25 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
As a team we do all that we can to alleviate your anxiety and to make the experience as pleasant as we can for the children. We are very grateful that we were able to make what was I?m sure a very distressing time for you and your family more bearable and we wish you the very best health in the future.

22 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your feedback of our services. We welcome patient feedback of their experience and I will ensure staff are made aware of your kind comments.


Jo Sharp
Head of Nursing, Medicine and Medical Specialties.

22 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Highly impressive on all counts.
Superb efficiency. All over in one hour, appointment from referal to consultancy was only three days including weekend.
From reception through to Staff nurse, radiographer and Consultant was efficient, friendly and polite.
Myself and my partner are very impressed!
Absolutely nothing!
5 Stars
18 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
happy to be a patient on this ward as i sometimes worry about being in hospital.
i was a patient on naseby A ward for nearly twelve days and the treatment and care i recieved were really first class..The staff from ward management down to the cleaners were friendly and helped me relax during my stay and all this helped me through......doctors were easy to talk to about my condition and all questions i had were answered .so to anyone going onto this ward you can expect very good gare and attention in the help towards getting you better...I would like to thank all staff on this ward........24/7 care
4 Stars
15 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
EXcellent care during a worrying time. First class treatment.
Staff in A&E were efficient and re-assuring and quickly arranged referral to the Cardiac Centre where staff were called in to carry out a procedure. I was transferred to the Coronary Care Ward where the staf were equally good and from there to Clifford Ward. There were no delays and I felt in the best possible hands. The food was also very good!
Nothing
Thanks to all the staff involved.
5 Stars
13 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent experience, very relaxed yet efficient atmosphere. Highly recommended.
I accompanied my husband to an outpatient appointment at the new Nene Outpatient Facility at Irthlingborugh and was very impressed with the (free) parking, the facilities themselves and the care and attention of the staff. I would certainly recommend it.
Ther was no one readily available to serve at the cafe area.
Wonderful alternative to attending the main outpatients dept at Kettering.
5 Stars
13 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Excellent!
Having felt very nervous after finding a lump in my breast, the whole care I received, even from booking an emergency appointment, was excellent. All the staff in the Breast Care Unit were very friendly , and helped make a very stressful time much more manageable. There was never a time where I felt undignified, and i was informed clearly about what to expect during the time on the unit. Thankyou!
Thankyou so much to KGH and the NHS for providing a service that has allowed me to have my fears allayed after finding a breast lump - reported to the GP on Monday, and by Thurs pm have my fears of the worst relieved! Thankyou.
5 Stars
07 Jul 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
I am sorry to hear about the difficult time you have experienced recently. I would like to thank you for taking the time to put such positive comments about your care at Kettering General Hospital on the NHS Choices website.

Your comments are gratefully received and will be passed onto the teams concerned. I would like to take this opportunity to wish you the very best for the future. Many thanks.

Jacqueline Davis
Head of Nursing - Surgery & Surgical Specialties

22 Jun 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Many thanks for taking the time to give such positive feedback about your time as a patient at Kettering General Hospital. I am sorry to hear that you were unable to take your holiday to Scotland. I hope you can get away soon and that your arm is now fully recovered.

I will ensure the ward receive a copy of this feedback, as it is always good for the nurses to hear that their efforts are appreciated. Thank you again.

Jacqueline Davis
Head of Nursing - Surgery & Surgical Specialties

22 Jun 11
Review for Kettering General Hospital
anonymous
NHS Choices
Very good all round staff, cleanliness and care cannot fault anything.
I could not fault anything about the breast care treatment I received. All staff were fantastic very caring and understanding. My surgeon was the most amazing man and surgeon. I am so pleased with the surgery and the final outcome,totally happy.
Nothing very happy with all areas.
I was diagnosed with breast cancer in sept 2010, the swift service meant by oct 2010 all test had been done and I was booked in for surgery.
My surgeon explained fully the options I had and that usually because of the size of my tumour it would be a mastectomy. He then said he had another way to try, if I wanted to. All was explained in full detail and I was given time to go away and consider.
I chose to try the lumpectomy and reconstruction, followed by 23 treatments of radiotherapy. This was all completed by feb 2011, then on 31st may 2011 I had the other breast reconstructed for symmetry. I now have 2 identical breasts (so amazing to achieve this). This has been a very tough few months but all the staff were amazing. Would highly recommend the surgery I had. I am a 45year old woman with the breasts of a 25year old , drastic way to get them but they are great.
Once again thank you to everyone especially the vey talented surgeon.
5 Stars
18 Jun 11
Review for Kettering General Hospital
anonymous
NHS Choices
Doctors need to know how to use epi-pens and have them for emergencies!
That one of the nurses was kind, friendly and understanding.
I was having an allergic reaction to nuts. I was told in A&E to take a seat and wait!!! I could have died during this time. The doctor that saw me found an epi-pen but did not know how to use it. Before I had the opportunity to show the doctor how, the doctor rushed off to find someone who did. The doctor then made a mistake by ejecting the adrenalin which was then wasted. They could then not find another epi-pen. At this point my breathing was rapidly deteriorating. They then decided to give me an injection of adrenalin. Two nurses were discussing how much dosage I should receive. The doctor returned and started shouting at the nurse for being too slow. The nurse then replied 'Don't you speak to me like that!' The doctor snatched the needle from the nurse and injected me in my thigh so hard I screamed and nearly jumped off the table. Both nurses were shocked and checked I was ok when the doctor had gone. At this point I was delirious and was not aware of much else that happened for the next 30 minutes.
They told me they had a bed for me and that I was going to have to be kept in over night. I was then told that the bed had been given to another patient. I then sat in A&E for 4 hours. My drip ran dry and blood had started to trickle upwards from my hand and up the tube. During this time nobody spoke to me to let me know what was going on. I finally asked to see someone. I had to wait another 45 minutes. When somebody finally came to see me, I asked to go home. The doctor that had been seeing to me had gone home. I had to re-explain what had happened to another doctor who then discharged me!
2 Stars
11 Jun 11
Review for Kettering General Hospital
anonymous
NHS Choices
A very unpleasant emergency admission that was dealt with very professionally.
Instead of 2 weeks self-catering in Scotland, I spent 10 days single room with en-suite and full board in Cranford Unit at KGH. A serious, and initially puzzling, arm infection and the associated complications saw me treated with great care and concern by doctors, nurses and ward staff alike. I really am most grateful ... thank you.
5 Stars
27 May 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for raising your concerns relating to your wife?s appointments at the hospital. I am sorry to learn that you were dissatisfied with the appointments process.

I understand your frustration with the term ?unforeseen circumstances? , unfortunately appointments may need to be cancelled at short notice due to emergencies within the hospital, staff sickness or unplanned events

The Trust is now striving towards patients having directly negotiable appointments. This will allow for patients to negotiate their next appointment with the reception staff upon leaving the department or be given a card with a date upon which the patient should contact the hospital to arrange their next appointment.

Regrettably without further information regarding your wife, we are not able to look into the specific issues raised with regards to her appointments.

I would be more than happy to review your wife?s appointments and the reasons for the cancellations experienced. If you would like me to do this, please contact me on 01536 492000 asking for Carolyn Ginns.


Kind regards

Carolyn Ginns
Head of Nursing for Clinical Services

25 May 11
Review for Kettering General Hospital
anonymous
NHS Choices
Unacceptable Service by Outpatients
This reply is on behalf of my wife who had an operation on the 14th March 2011, the operation was fine and was part of her ongoing treatment which has been going on for over a year.
The main reason the treatment has gone on for so long is appointment after appointment at the Main Outpatients Department for follow up checks has been canceled by the hospital, the most recent shown below

She was due to go back on the 19th April, this was canceled and replaced with the 26th April. We informed them we could not attend this date as we were out of the Country on this date, we had informed them of this back in March after the operation. A new date was given for the 21st June, then last week we received another letter canceling this and giving a new date for the 26th July.
The reason always given is "because of unforseen circumstances" I can understand the date slipping a week or so but 3-months I find this totally unacceptable, and causes unnecessary stress for my wife.
We have complained befor but it gets nowhere, I intend to follow this up with my Local MP and the Heath Minister
5 Stars
16 May 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for the comments regarding your recent experience in the Accident and Emergency Department

We fully investigate all comments and strive to constantly improve our services for patients and public

We feedback all comments to staff about the service they deliver this collectively improves the health care we provide

Your comments will be taken seriously and appropriate action will be taken. Can I take the opportunity to apologise for the specific areas of your experience that failed to meet your own expectations and the expectations of the trust.

Jane Groom
Matron for Urgent Care

11 Apr 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
We are sorry to hear of your friends recent experience at Kettering General Hospital, if you would like to speak to someone regarding this then please contact one of the Governance Managers on 01536 493352. Should your friend still be experiencing such severe pain we would suggest that you return to A&E for further investigations.

07 Apr 11
Review for Kettering General Hospital
anonymous
NHS Choices
Disappointing, waste of time & lack of respect
The Nurse who assessed me was very professional, friendly and happy to help.

Waiting time wasn't too bad, about 3 hrs in total.
The way patients are treated (detailed below)
I came to A&E as I had been suffering with a bad chest infection for a couple of weeks and had developed a terrible pain on my right side. I tried to access my GP but was told there were no appointments all week and Nenedoc said I needed to been at A&E to rule out anything sinister that was causing my pain.

About 30mins after I arrived I saw the Nurse who assessed me, she was very helpful & friendly. She explained it was likely to be muscular but that they would check my heart with an ECG & take blood just rule out a blood clot or pneumonia. After another 30 mins I was called in for these, which went fine. I was still in a lot of pain at this point. I was told it would now be up to 2 hrs to see the Doctor, which again was fine as I expected to wait in such a busy department.

My problem was that after waiting the 2hrs I was called in to see the Doctor who was the rudest person I have ever come accross, unfortunately I did not get her name! She walked in and said I had a strain and then demanded 'so why did you think it was necessary to come to A&E with a strain?' I tried to explain that Nenedoc had sent me but she spoke over me. Again she asked me a few more questions, such as had I seen my GP, and then proceeded to talk over me. I was made to feel I had wasted her time and was a nuisence to be honest. I am rarely ill and this was my first visit to A&E in over 10yrs, I received no help or advice on how to manage the pain. She told me I was fine and then I left.

I understand A&E is a busy department dealing with emergency cases but I was referred there by the Out of Hours service and I was (and still am!) in a lot of pain, which didn't seem to bother the doctor who saw me. The last thing I would ever do is waste their time. As we left my partner commented on how rude the Doctor was, so it wasn't just me!
2 Stars
06 Apr 11
Review for Kettering General Hospital
anonymous
NHS Choices
Dreadful. Hoping to find a way to get him medical help - but where from?
This is about a friend of mine - who is too ill to write a review - though he has been sent home. He has had an operation already on his brain and is due another in three weeks time ? however five days ago, he was hallucinating (visual and aural), had extreme sensitivity to light and was passing in and out of consciousness. He was taken into Kettering hospital, where he was given a lumbar puncture ? which the trainee doctor botched so was done again. The result of the test was blood ? but the logic was it might have been caused by the botched first attempt ? so nothing was done about it ? which begs the question why both taking the test.

He was discharged from Kettering yesterday afternoon in such head pain that he crying (this is a man who doesn?t ?do that? sort of thing). He is now in bed, with his duvet over his head to filter out the light, eating as many painkillers as he can find and waiting for a letter of admission to Oxford for more brain surgery.

In Wellingborough first class post can take five days to arrive ? as he says he can ?feel the part inside his head that has gone wrong? - apparently bleeds can exert enough pressure to cause this very sensation ? I am wondering if he will actually be alive by the time someone actually helps him.

Although I know that all sorts of people start taking notice when negligence is shown and someone dies, I was wondering if there was a way to get help to someone with a brain injury before they die.

(If it helps, Oxford themselves said at the time that they were in two minds about letting him home between the first and second operation ? it was only the fact that he was willing to give up the bed that they he went home at all).

Trying to speak with Kettering hospital is a non-starter (unless you know the name of someone who does anything other than patronise people).

Who is the right body to complain to ? to try and get someone given medical attention before they are dead?
Not sending home a patient with both visual and aural hallucinations, extreme head pain, evidence of a brain bleed and headache so severe he blacks out periodically.

Instead he has been sent home - where he is either vomiting, unconcious or in extreme head pain.
Oxford hospital in fairness (John Radcliffe) were superb when he was there for the first part of his brain surgery, Kettering hospital truly couldn't seem to care less.

I suspect partly because the brain injury results in someone appearing drunk / disorientated, it is easy to just make assumptions and dismiss someone.
3 Stars
01 Apr 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you very much for your kind comments regarding your recent stay on Deene A ward. It is encouraging to hear that your experience was a positive one. Kettering General Hospital is consistently trying to improve the patient experience and it is only with feedback that we can know what differences we are making.

Once again, thank you for taking the time to write. I will pass your comments onto all the staff involved in your care and I know it will be very much appreciated.


Jo Milton
Ward Manager

31 Mar 11
Review for Kettering General Hospital
anonymous
NHS Choices
A1 care at a difficult time
I have recently spent 4 four days in K.G.H. Deene ward A undergoing surgery for bowel cancer. I just want to say that the service & care that I have received commencing in the bowel screening centre to being discharged from "Deene A" has been outstanding, my wife & I were kept informed at all times of what was going to happen, every detail was explained & the staff concerned were all caring, sympathetic & always available for questions/queries.
My stay in Deene A ward was made so much easier by the caring & attentive staff on every shift & level, I have also made my feelings known to the ward manager,they all deserve a pat on the back.
I would also like to make a special mention about the registrar who was working with my consultant, he took the trouble to telephone my wife whilst I was in recovery after theatre to tell her how the operation went which was a huge help to her.
I'm sorry to go on a bit but so many people are quick to post complaints that I felt compelled to congratulate you all.
Keep up the good work & thank you all again.

kind regards

David Findley
Nothing
5 Stars
22 Mar 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your kind words about our hospital, it was encouraging to hear that you felt your husband received a high standard of care which was delivered with dignity and respect.

Over the past 18 months the medicine clinical management team have emphasised the need for doctors and nurses to ensure patients feel informed about their treatment and understand their diagnosis. It is very pleasing to hear staff have embraced the training and put their skills into practice.

I was sorry to hear your initial impression of the Accident and Emergency department was not what you would have expected and I have spoken to the Lead Nurse in Accident & Emergency, regarding the comment you made about the assessment nurse. I will ensure your thanks is communicated to the all the staff who looked after your husband during his stay, as I am sure they will be pleased to hear your feedback.

We are always grateful to receive comments about the services we provide and I am pleased you and your husband were happy with the quality of care he received throughout his stay. It is always encouraging to know where as a Trust and department we are doing well.

Jo Sharp
Head of Nursing
Medicine & Medical Specialties

22 Mar 11
Review for Kettering General Hospital
anonymous
NHS Choices
Fantastic nurses and very clean ward and A&E, poor communication from doctors.
A&E staff extremely well organised and dilligent. Ward nurses very friendly, caring, organised and informative. Ward was very clean.
Doctors were slow to inform me of test results coming back, slow in coming forth with information, told I was being sent for a scan (I had suspected appendicitis), although when I arrived at my scan, I was told it was to look for ovarian cysts- would have been nice to have been kept a little bit more in the picture on several occasions during my stay. After said scan, I was left waiting for 5 hours, without any obs or word from anyone on the ward, until I was told I could eat and go home, felt like my discharge was rushed, still no real idea what is wrong.
SAU Ward fantastic, very clean! Extremely friendly nurses who were kind, attentive and quick to respond to any needs that I had. One nurse in particular was extremely friendly, and constantly went out of her way to help in my treatment, right up to the minute she finished her shift. Small amount of food I was allowed was lovely and I had a good choice.
5 Stars
09 Mar 11
Review for Kettering General Hospital
anonymous
NHS Choices
very good
My husband was transfered to Kettering, via A&E after being seen by our local GP. He was diagnosed with suspected pneumonia and swine flu.

The assessment nurse was very disinterested and not a lot of help so immediately I though "Oh here we go, this is going to be awful" After that he was seen really quickly and taken into a private side room which I thought was very good and was exceptionally clean.

The staff were fantastic and he had blood tests and chest x-rays done within an hour of arriving. The nurses frequently checked on him and we were regularly updated as to his treatment and what would be happening next. The ward he was placed on was incredibly clean and the nursing staff were very helpful. I was always able to find the nurse looking after him and she was very approachable and knowledgeable about what would be happening with his treatment. The health care assistants who bought him water etc were lovely and very helpful.

So many people are quick to criticise the hospitals, yes there are aspects that are not great and some of the nursing staff and doctors attitudes to patients leave a lot to be desired but this is not indicative of everyone who works for the NHS. They do a very difficult job with very little resources and on this occasion I would like to thank Kettering Hospital for all their help in getting my husband well again.
Attitude of the assessment nurse could have been a little better but hardly a major problem
4 Stars
26 Feb 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for your kind words regarding the care and treatment you received at our Accident & Emergency Department and Harrowden A. We are always grateful to receive comments around the services we provide and it is very pleasing to hear you received good quality care throughout your stay with us. It is always encouraging to know where as a Trust and department we are doing well.

I will ensure that your comments are communicated to the all the staff who looked after you during your stay, as I am sure they will be pleased to hear your feedback.

Jo Sharp
Head of Nursing
Medicine Clinical Management Team


The staff on the Intensive Care Unit would like to thank Mr James and his family for the positive comments made about the care he received. They have been shared with all of the staff on the Unit and in the wider Clinical Team. These comments go a long way to maintain and improve staff morale on ICU. It is nice to know that the care given is appreciated. We wish Mr James well for his continued recovery.

Gary Cockayne
Assistant Director of Operations
Surgical Specialties CMT

10 Feb 11
Review for Kettering General Hospital
anonymous
NHS Choices
awful have no confidence in my sons future healthcare totally disgusted .
going home
my 10 yr old son has downs syndrome and was on dolphin ward for pneumonia he is extremely scared of hospitals and is hard to manage the standard of care he recieved was appaling registrar doctors were very rude and one said i should take him home as nurses couldnt deal with him when he was referred back the same nite we were left sat in the parents coffee room because they had gave his bed away my son was later found to have 70 percent of his left lung full of water .
no compassion or time for people with special needs
1 Stars
06 Feb 11
Review for Kettering General Hospital
anonymous
NHS Choices
A very professional, caring, experience, from all staff involved in my care.
The very helpful and dedicated staff in ICU and Harrowden A Ward, also initially the paramedics and casualty staff.
I could have not had bettter treatment on the Ward, Harrowden |A, than I did, all the staff, Doctors, Nursing, Cleaning etc were excellent. I wish I had listened to their advice more though.

ICU were wonderful and extremely dedicated and did not want to give up on me. I was not aware of all that took place to save my life, but my Family has been letting me know some of it since I came round. The more I am told the more I am amazed.

The Food served was excellent, always what was asked for, warm if neccessary, cold if neccessary, tasty, well cooked, using quality ingredients. There was always something to choose from the menu. The portions (I think I had Large) were more than adequate. Congratulations to Magaement and Staff for the food.
Nothing Really Important.
4 Stars
29 Jan 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Thank you for posting your comments. We take patient experience very seriously particularly in our departments which offer a first impression.

With regard to the points you raised, we have installed a television system in the waiting room to display a variety of information including current waiting times. We apologise if this system was not operational during your visit, and we will ensure that it is checked regularly in future.

We again apologise for the state of cleanliness you have found in the toilets. The housekeeping staff in the A&E department conduct regular inspections of the facilities on an hourly basis. In addition, the Housekeeping Supervisory team also monitor the cleanliness of the toilets throughout the day and evening. A signed inspection form can be viewed on the inside entrance door to both the ladies and gents toilets. Regular audits take place by a trained auditor using an audit tool which encompasses all 49 elements of cleaning requirements to assess against the standards of cleanliness in line with the national cleaning specifications.

Whilst we endeavour to ensure that the facilities remain cleaned to a high standard at all times, it is sometimes difficult to monitor each area as soon as it has been used. As reported in local and national media there has been unprecedented numbers of patients through our A&E department and we have been particularly busy. We have deployed additional cleaning resource to this area during this period of intense activity to ensure that high standards of cleanliness are maintained. We will monitor the toilets in future, but do rely on our service users reporting issues to staff so we can arrange for urgent cleaning.

The state of the Consulting room as you reported is not acceptable and we apologise for what you found.

As you have pointed out the A&E is a busy area; however the issues raised have been highlighted with the Housekeeping Supervisory team and the housekeepers who work in A&E to ensure that staff are vigilant regarding the cleanliness of the department. Please be assured the housekeeping staff, within the A&E department, are a very conscientious team and as a Trust our aim is to ensure the cleaning standards are achieved and remain high.

25 Jan 11
Review for Kettering General Hospital
anonymous
NHS Choices
Treatment good but the place was extremely dirty
I recently had to bring my father to the a&e department and was unimpressed with several things. Now I know that waiting times can be long but what I didn't understand was at no point did any member of staff update those waiting. I do not think it would have been unreasonable to have been told an approximate time of waiting .I know things happen but the reception could have kept people updated.
I was extremely disgusted by the state of both the male and female toilets. Both had blood in them, one all over the seat and were generally dirty. Which is not what you would expect from a hospital, especially with regards to infection.
Also the consulting room was a mess. Half eaten sandwiches and dirty wipes in the floor.
I appreciate that the a&e can be a very busy department but there is no excuse for the state of the place.
1 Stars
07 Jan 11
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
We can only apologise for the inconvenience this has caused, however if you would like to contact us to discuss the concerns further, we can look into the specific issues you have raised. We would ask you to contact Carolyn Ginns, Head of Nursing for Clinical Services on 01536 492407.

23 Dec 10
Review for Kettering General Hospital
anonymous
NHS Choices
awful.
are you joking?
if someone was to ask me if they should consider being an outpatient/inpatient at this hospital.. 3 words... don't go there.

they will impress you at first with the first appt being quite soon, but after that u may as well wait 4 months for your first appt at another hospital and you will still be treated quicker.

1 - lost all my MRI scan results that i had done privately in May 2010... even though i called weekly to make sure they had arrived and it was confirmed... "yes we have them here". Then, you will arrive at your second appt hopeful that this appt will be a discussion on treatment only to have the nurse ask you, "do you have your MRI results with you?". Well no i do not have them with me because i made sure that they were sent here and the secretary confirmed they were here. "maybe they were lost in internal post then." Not good enough! if they are in the hospital then find them!! So, i then had to wait a month for an "urgent" MRI scan only to be told when i get there that as i have had metal in my before that they need to do a scan on my eye first so it cant be done today. Which is fair enough but this was 10years ago that i had this metal in my eye and it was taken out the same day. I was also confronted by a very rude assistant telling me that as I'd not had an MRI before i would need this scan first. Sorry what? The only reason I am here now is because your hospital lost my MRI result so dont tell me i havent had one before please. yet again, another wasted journey (I'm not local, about 25 miles away actually)

2 - They will then book you an appt in Rheumatology, send you a letter confirming it, then when you get there 10 minutes early and go to check in, the receptionist will tell you, "oh your appt isnt at this hospital its in rushden" Then why did the letter tell me it was at Kettering then???????? yet another wasted journey!!!

my first appt here was in August. I still have no diagnosis and no treatment plan. I am 19 years old it is not fair for me
to be left in this much pain! i have had the complaint for over a year and still nothing has been done! i should be out enjoying myself not doubled over in pain on a daily basis having to take 3 different types of pain killer!

to be very honest all this hospital will do is mess you around and waste your time. Go to another hospital where they will actually take notice of you and not change locations of appts and tell you that they tried to make contact. Did you?? send a letter! dont think that because you tried to phone me "once" that's enough, because its not!

I have wasted money getting to and from this hospital on 4 seperate occasions for no reason and i am more than sick of it now. i wont be coming back.
2 Stars
06 Dec 10
Review for Kettering General Hospital
anonymous
NHS Choices
I was initially admitted onto Surgical Admissions but moved to a ward Deene B...
I was initially admitted onto Surgical Admissions but moved to a ward Deene B within about 3 hrs.
Staff on Deene B were fantastic, from the doctors to the housekeeping staff, everyone was friendly and took time to talk if they could. Nurses took time to answer any questions I had and once a final diagnosis had been made I was very impressed with the speed that my medication was organised. I was on Deene B for 7 days and everyone was great.
I was then moved onto Tywell which was a bit of a shock as it was much noisier and busier but the standard of care was still maintained and I was kept fully informed of what my treatment was. I was on that ward for 2 days before discharge.
The level of cleanliness was superb and there was always a member of housekeeping keeping things up to date during the day.
Even the porters who ferried me back and forth were chatty and friendly.
All in all it made a worrying time away from my daughter a slightly less stressful event.
I am now under care of consultants for Obstetrics, Gastro and Haematology and so far I have no complaints there either.
At the moment I cannot think of anything in particular that needed improvement but this is just based on my experience on the 3 areas I was in during my stay
No at this time
5 Stars
21 Aug 09
Review for Kettering General Hospital
anonymous
NHS Choices
Kettering General Hospital NHS Foundation Trust replies:
Many thanks for your feedback which was much appreciated

20 Feb 09
Review for Kettering General Hospital
anonymous
NHS Choices
I have recently written to the consultant whose care I was under to...
I have recently written to the consultant whose care I was under to congratulate everyone concerned with my care during my recent stay in hospital. The doctors and nurses were kind and caring and spoke to me in a language I understood. Everything that was going to happen to me was explained thoroughly before any proceedure took place. The cleanliness of the ward and surrounding areas was first class and I have never seen people wash their hands so frequently. This was commented on by other patients on the ward and also my visitors. The quality of the meals was also very good. I cannot praise the people whose care I was in enough and would not hesitate about going back there should the need arise in the future.
More nursing staff on the night shift.
Thank heavens for the NHS and its dedicated staff.
5 Stars
30 Oct 08

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