Whipps Cross University Hospital

Whipps Cross Road, London, E11 1NR

 02034 165000

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02034 165000
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About Whipps Cross University Hospital

Whipps Cross University Hospital NHS Trust has been caring for the people of East London for over 100 years. The hospital serves a diverse local population of more than 350,000 people from Waltham Forest, Redbridge, Epping Forest and further afield. The area has a wide variation in levels of deprivation and health needs, ranging from the most deprived five per cent to amongst the most affluent 30 per cent of electoral wards in England. The Trust had a turnover of £244million in 2010/11 and currently employs 3,400 staff.

Whipps Cross provides a full range of general inpatient, outpatient and day case services, as well as maternity services and a 24-hour Emergency Department and Urgent Care Centre. The Trust has also built a strong reputation as a centre of excellence for various specialist services, including urology, ENT, audiology, cardiology, colorectal surgery, cancer care and acute stroke care. Many of these services are provided to local people who would otherwise need to travel further to access them. 

During the last year, the Trust has continued to focus on embedding its Patient Experience Revolution into all day to day activities. The Revolution is a root-and-branch approach to improving patient care across the hospital in response to our patients’ wishes. Over 500 patients, carers and staff have been involved in developing a set of values and behaviours which everyone can feel proud of. We have also worked to improve staff engagement and involvement during the year to ensure that staff have the support they need to deliver our patient promises and service standards.

The Trust is actively pursuing a merger with Barts and The London NHS Trust and Newham University Hospital NHS Trust. This would create one of the largest NHS Trusts in England. At the same time, the Trust is investing in the estate at Whipps Cross to create new and refurbished facilities.


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  • I Was Taken Very Ill 10 Days Ago And Went To A&e At Whipps Cross, Where I
    Whipps Cross University Hospital 17 Aug 13
    Rating: 1 5 5
    Written by

    I was taken very ill 10 days ago and went to A&E at Whipps Cross, where I had to wait only 2 minutes and was moved through to the "Majors" part of the department. I had a CT scan not long afterwards and was admitted later that evening. The care I received was absolutely first class, from doctors and nurses and ancillary staff and I cannot praise them highly enough. A day later, I had an unusual "septic" reaction to a procedure I was having and the team in the Interventional Suite literally saved my life. The cleanliness of all parts of the hospital I went to (and I went to several) was excellent and the staff were caring and supportive and endlessly patient despite working very long hours and being very short-staffed. I simply do not recognise the picture of Whipps Cross that is currently appearing in the press, neither did my fellow patients and we were distressed by the criticism. I only met two disgruntled patients, who were not very ill and only stayed 1 night each; they were miffed because of things like having to wait 7 hrs in A&E after being assessed (they did not have life-threatening conditions) or the doctor only spending 5 mins explaining things at their bedside (the lady who said this had everything explained carefully to her and was offered the opportunity of asking any questions - I heard the whole interview). I am a medical secretary and have worked in both NHS and, for last 24 years, in private practice - I could not have had better care anywhere. Nicola Mussett