Cranbrook Surgery

465 Cranbrook Road, Gants Hill Ilford, Ilford, Essex, IG2 6EW

 02085 547111

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Telephone
02085 547111
Website
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About Cranbrook Surgery

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Testimonials

  • Very accommadating surgery durring trying times.
    Cranbrook Surgery 10 Jan 19
    Rating: 1 5 4
    Written by

    I believe the surgery staff and Dr's are excellent considering the huge pressures the NHS is under. They are very understanding and do their best and if I was doing their job I wouldn't do half as good a job. So I am very grateful for their hard work.


  • Left a housebound person in pain
    Cranbrook Surgery 13 Dec 18
    Rating: 1 5 4
    Written by

    Yet another complaint from me. Currently temporarily housebound post major abdominal surgery. No one able to attend the surgery for me. I called up surgery yesterday spoke to receptionist and they had received my discharge summary and I requested a repeat of the pain meds prescribed as I’m in excruciating pain. Receptionist spoke to Dr and said that Dr said she would do it but I need to request via pharmacy. Rang pharmacy who told me it’s the Dr who would issue the script to them as they have the discharge letter but understanding my predicament they said they’d look into it for me. Low and behold I received no script. Was left in severe pain over night. Called up surgery today and receptionist told me I have to go to the surgery and request the meds! This receptionist said Dr doesn’t take requests over the phone! Well this wasn’t what yesterday’s receptionist said. Told her I don’t understand your system. Said she is only doing what Dr instructs. However yesterday it was confirmed Dr would do script. There is no compassion. This surgery is ridiculous. I know my discharge summary also states I need a blood test - but guess what the GP hasn’t even followed up or contacted me, truth is they would need to arrange home phlebotomy for me- which I’m guessing they don’t have anyway. Severely disorganised and untruthful- absolutely no trust in this practice and it’s drs lack of compassion and clinical acumen.


  • Brilliant
    Cranbrook Surgery 05 Jun 18
    Rating: 1 5 5
    Written by

    This has been my gp surgery for many years. I do not use the surgery much but when i do i always receive excellent care from both the reception staff and the gp- especially since the change of ownership . This place is warm and friendly and the reception staff are willing to really help you. I had some issues around obtaining a sicknote for work purposes but this was resolved with the help of the reception team and the understanding doctor. People put too much pressure and demand on the nhs and especially our gps . We need to take a step back and appreciate what we have. Many thanks !


  • Very happy with the service
    Cranbrook Surgery 17 May 18
    Rating: 1 5 5
    Written by

    I'm newly registered here but so far I am very pleased with the service I have received. The reception girls are lovely and friendly and one particular doctor is very nice. I have no complaints.


  • Excellent service
    Cranbrook Surgery 17 Apr 18
    Rating: 1 5 5
    Written by

    I find all the staff and the Doctor who advised me on my recent visit very kind, compassionate and sympathetic to my situation. My son is severely autistic and needed emergency medication. Even before I had registered, the receptionists showed me immense kindness and gave me all the information and help I needed. Since then, my son has had an appointment at the surgery. I found the surgery to be calm and extremely professional. Everybody is treated with respect and there is a lot of information available. The Doctor was considerate, helpful and understanding. Taking care to answer all of my questions. This is one of the best surgeries I have attended. I would without hesitation recommend this surgery to anyone living in this area.


  • Rude admin staff
    Cranbrook Surgery 23 Mar 18
    Rating: 1 5 1
    Written by

    The staff are very rude and not understanding. I made an appointment for my sister for an allergic reaction and although they said the next appt is the end of the week I had to understand. When I turned up for the appt they said I had cancelled the appt. When I explained the situation and how I even left work to bring my sister, they made up a story that I called in the morning and cancelled but I was working and tried to prove that I didn’t. The ladies were very rude and didn’t try to rearrange the appt but kept saying we cancelled so can’t be seen. So disappointed. The doctors are very nice but the rude admin staff have made me come to the decision to move my whole family of 8 to a different surgery.


  • Helpful surgery
    Cranbrook Surgery 23 Mar 18
    Rating: 1 5 5
    Written by

    Have recently visited the surgery due to problems with my knee. The Gp was very helpful and arranged the relevant tests and specialist appointment for me which was much appreciated. Have since been seen by the nurse who was equally helpful for a wound check. On both occasions I was seen on time which was very good. Keep up the good work


  • Nearly impossible to get an urgent appointment
    Cranbrook Surgery 15 Mar 18
    Rating: 1 5 4
    Written by

    Very good surgery if u manage to get an appointment... The line is busy from 8 o'clock and when you finally get through all the appointments are gone.. No matter how ill you are and how early you try to call this practice you will hardly be able to get an appointment for the same day. It is not possible to book a day ahead so you can try to get through the same annoying procedure the next day..


  • 're the recent inspector's report on the surgery
    Cranbrook Surgery 27 Feb 18
    Rating: 1 5 5
    Written by

    Whatever the inspector's deemed they found when making their recent visit here, my wife and I are living proof of what we experience on an everyday basis at the Cranbrook Surgery. Care, quality, kindness, compassion & empathy. We find these qualities are, and always have been the hallmark of the Cranbrook Surgery. A very big thank you to the doctors, surgery nurses and reception staff for all they do each and every day.


  • Efficient and friendly surgery
    Cranbrook Surgery 18 Feb 18
    Rating: 1 5 5
    Written by

    We have been patients at Cranbrook Surgery for over 25 years. When our long service GP retired a few years ago we were a bit apprehensive. But we should not have worried. One of his replacements who looks after us is an excellent doctor who always treats us with care and kindness. The same goes to all the staff and nurse. The reception staff are very professional, kind and well organised. I would also like to mention one of the locum doctors who saw me the other day, She acted very promptly and in a professional manner. We have no hesitation in recommending Cranbrook Surgery. Well done everyone. Keep up the good service! Mr. and Mrs Salahuddin


  • Unprofessional receptionist
    Cranbrook Surgery 31 Jan 18
    Rating: 1 5 1
    Written by

    They are very rude when you call them they say samting and when you arrive there they treated me with disrespect. I am very disappointed about this surgery.


  • Great service and care from cranbrook surgery
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 5
    Written by

    Great service and care from Cranbrook surgery. The doctor is very diligent in their care and follow ups. The online service of booking appointments works really well.


  • An excellent gp
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 4
    Written by

    I intentially moved to this GP practise after my daughter was born, as I was having numerous problems with previous GP practise. The doctor's attention, care and kindness to myself and daughter has reinforced my decision to move to this practise. The doctor is an excellent GP.


  • Good service
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 5
    Written by

    The doctors are nice and kind to everyone. They are always kind and they smile all the time we walk for our appointment time.


  • Good service
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 5
    Written by

    Our family member's are cared well at the surgery and we were able to get the appointment without Delay. Doctors are very helpful


  • Friendly doctors and reception
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 5
    Written by

    when I have problems with anxiety and depression they referred me immediately to the psychiatrist team and helped with medication and advice. Now I am recovering and very thankful for the immediate attention provided by the doctors.


  • Very good service
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 5
    Written by

    As a walk in patient I got the flu injection. This is convenient service for my time and work. The doctors including the reception are friendly and helpful.


  • Great doctor and team of surgery team
    Cranbrook Surgery 03 Dec 17
    Rating: 1 5 5
    Written by

    My doctor has been a great help to me over the years with my diabetic control. Though I may not have always been the easiest of patients, I trust my doctor's opinion and always take their suggestions on-board when deciding what I feel is right for me. I moved out of my doctor's direct service area 4 years ago, but am more than happy to travel to the surgery because it means more to me to have a service I can trust than having it locally. My doctor always has time to talk about my issues in depth and is open to looking at new ways of dealing with them. I cant speak highly enough of the support that my doctor has given me.


  • Excellent service
    Cranbrook Surgery 02 Dec 17
    Rating: 1 5 5
    Written by

    Appointment was made for my convenience as I work late in the evening. Staff were very helpful and so was the GP. Blood results conveyed and explained in details. Me and my family are very happy with the service.


  • Fantastic survice
    Cranbrook Surgery 22 Nov 17
    Rating: 1 5 5
    Written by

    I am always seen on time and the drs are so helpful. I have no worry when it comes to the care of myself and family. The receptionist are very friendly. Thank you