MERU

Medical Engineering Resource Unit, Unit 2, Eclipse Estate, 30 West Hill, Epsom, Surrey, KT19 8JD

 01372 725203

Quick Summary

Telephone
01372 725203
Website
Click to visit
Score
98%
Reviews
63
Rating:


5 stars (based on 63 reviews)
Rated from 1 to 5

About MERU

At MERU we aim to improve the lives of disabled children and young people. Our vision is to see all disabled children, young people and their families living life to its full potential.

We aim to create new possibilities for children with disabilities by designing custom-made equipment to help them feel more healthy, safe and comfortable. Our products can also provide independence, liberation, the opportunity to learn and achieve, and the chance to have fun and make friends.

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Testimonials

  • Sent toys to be switch adapted
    MERU 05 Oct 17
    Rating: 1 5 5
    Written by

    I emailed MERU regarding having my son's toys adapted. Within 48 hours I received a reply explaining what I needed to do next. It was fantastic and very user friendly. Posted the toys on the Saturday and they were back to me the following Thursday. Absolutely amazing service.


  • Sockzi
    MERU 21 Sep 17
    Rating: 1 5 5
    Written by

    Gary and Tim listened carefully to my needs and were very friendly. The Sockzi works brilliantly.


  • Flexzi 3
    MERU 07 Sep 17
    Rating: 1 5 5
    Written by

    Fast delivery, the Flexzi 3 was a perfect fit for IPad12.9 pro and the clamp is sturdy.


  • Positioning cushions for night time
    MERU 30 Aug 17
    Rating: 1 5 5
    Written by

    Friendly team, who treated our son with utmost respect as their valued customer.


  • Switch adapted toys
    MERU 18 Jul 17
    Rating: 1 5 5
    Written by

    The toys that have been adapted are interesting, relevant and innovative. They also include the option of using more than one switch. So much better than other switch accessible toys.


  • Cup holder attached to flexi 3
    MERU 02 Jun 17
    Rating: 1 5 5
    Written by

    Very helpful man, TIm, came out to discuss options. An extremely quick bespoke service.


  • Efficient and helpful
    MERU 12 Apr 17
    Rating: 1 5 5
    Written by

    Have only dealt with MERU for one service but found them efficient and helpful.


  • So kind
    MERU 23 Jan 17
    Rating: 1 5 5
    Written by

    Very quick and offering me service for free is so kind. Gave me an extra option for a toy which without the switch adapting wouldn't have been any use to her.


  • Switch adaption
    MERU 23 Jan 17
    Rating: 1 5 5
    Written by

    Such a quick service. I cannot thank you enough. Being able to choose my daughters favourite characters and get them switch adapted is wonderful.


  • Peeky boo puppy
    MERU 03 Jan 17
    Rating: 1 5 5
    Written by

    Fast friendly service. Adapted toy, the only toy my little boy can access independently. Thank you so much.


  • Adapting a toy to a switch toy
    MERU 03 Jan 17
    Rating: 1 5 5
    Written by

    Friendliness of staff and their guidance on other products and manufacturers etc. Efficiency of service, toy adapted and returned within a day.


  • Wheelchair sun shade
    MERU 03 Jan 17
    Rating: 1 5 5
    Written by

    Having someone listen to your needs and take the time to get the product to work for you. Coming out to the house was invaluable as several fittings were needed. Tim was very fastidious on the small details and found ways around the various problems that came along during the process.


  • Switch adaptation of toy
    MERU 20 Dec 16
    Rating: 1 5 5
    Written by

    Just an amazing service, fast, informative and friendly communication, amazing service. This is not something that I had even thought existed but now my child has a brilliant Christmas present that he will, hopefully, be able to use. This means so much to us as parents and to him. Very quick turnaround with absolute minimum expense on our behalf. I can't that MERU enough, they have made regular toys a new reality for my son.


  • Switch adapted toy
    MERU 20 Dec 16
    Rating: 1 5 5
    Written by

    Customer service is excellent. Emailed a query and very prompt reply back. Toys are fantastic, Switch adapted.


  • Toy adaptation
    MERU 20 Dec 16
    Rating: 1 5 5
    Written by

    Easy to use, straight forward and quick. Neat adaptation.


  • Switch adapting toy service
    MERU 09 Dec 16
    Rating: 1 5 5
    Written by

    Very approachable and friendly service, explained well and adapted our toys just as we had asked. Fast service too. Will definitely be using the service again.


  • Custom made a spring
    MERU 09 Dec 16
    Rating: 1 5 5
    Written by

    Tim has been fantastic, custom made a spring for my football chair and put some padding on it to give me more comfort and extra room. I am very happy with the finished product.


  • Adapted cd player
    MERU 02 Dec 16
    Rating: 1 5 5
    Written by

    The service by far surpassed any other company I have ever dealt with. Clear, timely communication and nothing was too much. Technical information shared in terms that were easy to understand. Thank you.


  • Swith adapted toy
    MERU 02 Dec 16
    Rating: 1 5 5
    Written by

    Good customer service, quick responses from the team and the service was very fast.


  • Fantastic service for individual needs
    MERU 02 Dec 16
    Rating: 1 5 5
    Written by

    Tim has helped us out with 2 custom made cushions to help make our daughter's life more comfortable during the night. He provides an exceptional service going above and beyond to make sure the end product is 100 percent usable. He is a genuine person who cares about the individual providing practical help and guidance. Gill, a lady who has also been helping with one of the products was also so helpful. A truly wonderful charity and long may they continue to help families like ours.


  • Mounting blocks for epsom riding for disabled
    MERU 10 Nov 16
    Rating: 1 5 5
    Written by

    A professional approach to planning and helping to design the individual piece of of equipment and attention to detail and communication during the construction was excellent. The finished product is first class and I have had extremely positive feedback from the instructors who are using the block on a daily basis. The equipment is being stored indoors as recommended and all risk assessment recommendation are being followed. Thank you for you time and hard work.


  • Wheelchair controller
    MERU 10 Nov 16
    Rating: 1 5 4
    Written by

    Item was good, as described.


  • Adult plastic bib
    MERU 06 Oct 16
    Rating: 1 5 5
    Written by

    MERU understood the need we had and the difficulties we were experiencing in not having the appropriate equipment, and it nor being available. They made prototypes to trial and have been patient with us trying it out. The finished product is great and has made practical care issues for my son so much easier. Thank you.


  • Meru flexi21
    MERU 28 Jul 16
    Rating: 1 5 4
    Written by

    MERU provide products for children with special needs that work.


  • Adapting equipment
    MERU 22 Jul 16
    Rating: 1 5 4
    Written by

    Friendly, fast turnaround once you are seen.


  • Stairs with handrail to access kitchen
    MERU 29 Jun 16
    Rating: 1 5 5
    Written by

    MERU have designed life changing bespoke home adaptations to give the whole family increased freedom and independence by giving 'T' his independence. They listened to his needs and designed and made excellent quality products and solutions which have longevity by being adjustable and which meet all of his needs, transforming his home life. All social care OT's should have to call MERU if standard products don't work. Thank you MERU.


  • Moogi repair
    MERU 16 Dec 15
    Rating: 1 5 5
    Written by

    MERU has repaired 3 Moogi controls for our students free of charge over the past year. All 3 controls were repaired to a high standard and often returned to us in the same week. Staff were amazing and understood how important these controls are for our students independence and self esteem. All emails were responded to the same day and we were informed of any possible delays that may occur. Great service from start to finish.


  • Custom ems shoulder pad mount
    MERU 05 Nov 15
    Rating: 1 5 5
    Written by

    The best thing about my experience with MERU was the staff, they were knowledgeable, experienced and also flexible to my needs.


  • Grabzi
    MERU 15 Oct 15
    Rating: 1 5 4
    Written by

    Very quick delivery


  • Flexzi 3
    MERU 10 Sep 15
    Rating: 1 5 5
    Written by

    Excellent customer service and product from Meru.


  • Flexi 3
    MERU 29 Jun 15
    Rating: 1 5 5
    Written by

    We would happily recommend MERU to others.


  • Piano frame support
    MERU 08 Jun 15
    Rating: 1 5 5
    Written by

    MERU are very thorough and offer professional work and an excellent solution, taking suggestions for improvements and doing modifications needed. They also provide very good documentation, user guides etc.


  • Flexi stand for ipad and hand stabilizer
    MERU 13 May 15
    Rating: 1 5 5
    Written by

    The representatives from MERU and their customer service are very helpful. The products are very reliable.


  • Bespoke sleep system parts
    MERU 04 Mar 15
    Rating: 1 5 5
    Written by

    MERU have provided a product that enables my daughter to be safe and sleep well at night, something she would not otherwise have had. They offer face to face consultation meetings in t he home which fits in well with my needs as it is difficult to get out with my daughter.


  • Anti static strap attached to back of electric wheelchair
    MERU 14 Jan 15
    Rating: 1 5 5
    Written by

    MERU provided an amazing personal service, especially Tim and Graham.


  • Meru made our trip possible
    MERU 14 Jan 15
    Rating: 1 5 5
    Written by

    We are very grateful to Meru for making our trip possible with their TravelChair and appreciate their extra assistance in helping to coordinate with the airline that would not otherwise provide such seating inserts.


  • Dedicated, kind and hard working
    MERU 14 Jan 15
    Rating: 1 5 5
    Written by

    We are very grateful to the team at Meru for their hard work, dedication and kindness, they went above and beyond at all times throughout the project.


  • Their kindness and commitment is very much appreciated
    MERU 14 Jan 15
    Rating: 1 5 5
    Written by

    We would again like to express our thanks to the team at Meru for all their hard work. The finished product is just brilliant, but their kindness and commitment along the way has been equally great and very much appreciated.


  • Untitled review
    MERU 15 Oct 14
    Rating: 1 5 5
    Written by

    MERU helped to create something not available in the market, which has enabled me to go out with my disabled son and new baby. Christina B


  • Untitled review
    MERU 19 Aug 14
    Rating: 1 5 5
    Written by

    Meru provided 2 Hexzi Clamps for my daughter, good quality, chunky and funky. Nigel M


  • Untitled review
    MERU 09 Apr 14
    Rating: 1 5 5
    Written by

    MERU showed commitment and dedication.


  • Untitled review
    MERU 24 Mar 14
    Rating: 1 5 5
    Written by

    The extended trike made by MERU is great. Hannah is able to use it at school in the playground and it provides her with a safe space and activity whilst the other children run around! Amazing service which I have recommended to several parents and I think is exceptional. B Whitley


  • Untitled review
    MERU 24 Mar 14
    Rating: 1 5 5
    Written by

    Amazing. Thank you MERU. The pommel is tough, reliable and superbly made. It has made a huge difference in that we can now drive safely knowing that Ryan is safe in his seat, and can no longer squirm around and get himself into all sorts of difficulties. There are no issues to report with any of the manufactured elements as they are all functioning well. David Ellis


  • Untitled review
    MERU 24 Mar 14
    Rating: 1 5 5
    Written by

    Tim (design engineer at MERU) was magnificently accommodating and attentive to the requirements we specified. The process was very quick and efficient, and the finished product considered other aspects such as durability, aesthetics, and making sure it was 'future proof'. Gemma Howell


  • Untitled review
    MERU 12 Mar 14
    Rating: 1 5 5
    Written by

    MERU in Epsom are thoughtful and have the ability to customise items. M Williams


  • Untitled review
    MERU 14 Feb 14
    Rating: 1 5 5
    Written by

    We called in MERU for a mounted switch modification and were impressed by the dedication and ingenuity of its engineers. Clive Gilbert


  • Untitled review
    MERU 11 Feb 14
    Rating: 1 5 5
    Written by

    We have used the 'custom-made' service at Meru. They have the ability to design/make things to order at an affordable price.


  • Untitled review
    MERU 16 Jan 14
    Rating: 1 5 5
    Written by

    Custom made products: Grabzi, Groovzi, iPad stand. Meru's child and parent centred approach is outstanding. The product, although customised, would suite any child 0-10 years. Pierre Hall


  • Untitled review
    MERU 16 Jan 14
    Rating: 1 5 5
    Written by

    I have never seen anything like the Flexzi on the market before, a very versatile product. Meru advertise as a company for children and young people but they are selling themselves short, as an adult I am using the Flexzi and it has improved my life. I am saving up for another one. Miss Emily Willis


  • Untitled review
    MERU 10 Jan 14
    Rating: 1 5 5
    Written by

    Meru were able to custom make a tray on Powerchair for an AED. They go above and beyond! The needs of the child is the main motivation and drive behind the engineers and company, not money and profit. This is so refreshing.


  • Untitled review
    MERU 10 Jan 14
    Rating: 1 5 5
    Written by

    I used the 'ready-made products' service at Meru in Epsom. They provide functional design, features and colours. C Fraser


  • Untitled review
    MERU 27 Nov 13
    Rating: 1 5 5
    Written by

    MERU play a very important part in creating a think tank of ideas which are aimed at individual needs and is often sadly lacking in our modern world. They are the Caractacus Potts of special needs.


  • Untitled review
    MERU 27 Nov 13
    Rating: 1 5 5
    Written by

    Where else would we go without MERU! My daughter would not have even been able to go on a holiday (travel chair) as no other existing product can provide the support she needs. She would not be able to go out with us for the day as there is no other product existing that would fit my special need push chair or do the job I need it to. And there is no product that can position her in her new special bed so she wouldn't be able to sleep in it without either sliding down the bed into a heap or having to be not inclined enough and therefore would aspirate off reflux during the night. I would be lost without MERU!! I honestly dont't know what I would have done!.


  • Untitled review
    MERU 27 Nov 13
    Rating: 1 5 5
    Written by

    He loves using his Bugzi and got the hang of it fairly quickly, in terms of going forward at least, he has not quite mastered the other directions yet! He loves showing off to everybody and anybody around! I think we are all looking forward to him gaining more independence using his Bugzi.


  • Untitled review
    MERU 27 Nov 13
    Rating: 1 5 5
    Written by

    We are completely made up with Eva's Bugzi! It is the first time in her whole life she has been able to choose where she wants to go. Mostly Eva aims for whoever is standing closest! The Bugzi has made her much more accessible to her five year old brother and his friends. She is much closer to their level. We are so proud of her. It is so amazing how she manages the Bugzi because we never knew she would be able to do it. She proves us wrong every day! She always has a happy smile, especially when chasing down her brother. Thank you so much to everyone who helped raise money for Eva's Bugzi, you have changed her life and ours!.


  • Untitled review
    MERU 06 Nov 13
    Rating: 1 5 5
    Written by

    Meru provide child friendly and user friendly products and offer a good service.


  • Untitled review
    MERU 14 Oct 13
    Rating: 1 5 5
    Written by

    Service: Custom Made Products - small wedge for chair. Meru try very hard to find a solution. Ellul Family


  • Untitled review
    MERU 08 Oct 13
    Rating: 1 5 5
    Written by

    We used the 'custom made' service, we heard about them through our physio. MERU provided an excellent service. The engineer was caring, nothing was too much trouble. S Mevleman


  • Untitled review
    MERU 08 Oct 13
    Rating: 1 5 5
    Written by

    Ready Made products : Saddle and Bracket. The staff at MERU were very professional.


  • Untitled review
    MERU 02 Oct 13
    Rating: 1 5 5
    Written by

    Thank you for helping to make our trip to the USA and Canada possible by providing us with a TravelChair for our plane travel with Gabriel.


  • Untitled review
    MERU 02 Oct 13
    Rating: 1 5 5
    Written by

    Thank you for the specially made rocking horse you built for our daughter Abigail. We never really believed that she could or would have a rocking horse until we met MERU. Each visit was so exciting, as it meant we were a little nearer our dream!


  • Untitled review
    MERU 02 Oct 13
    Rating: 1 5 5
    Written by

    Thank you MERU for designing, making and supplying the fantastic safety gate for Nathan. I really appreciate all your hard work and efforts. Anon


  • Untitled review
    MERU 26 Sep 13
    Rating: 1 5 5
    Written by

    MERU made a specifically adapted tricycle. The service we received from Tim at MERU was exceptional, he went above and beyond at all times.