When's the last time after a customer verbally gave you a glowing recommendation you were left thinking ‘if only I could do something with that'?
Unfortunately, you can't bank sentiments, so referrals only count when you're able to follow them up or at the very least make use of the comments.
Don't leave it up to chance, the next time one of your customers says how good you are:
- Capture that information and ask if you can use it
- Ask who else they know that would want to share the same great experience?
Putting something into place will reap rewards for you as a direct referral by this method gives you a 60-80% chance of conversion.
See How it all works.
Working Feedback is an all-in-one feedback and non-confrontational referral service which then makes word of mouth massively scalable by feeding your testimonials through Google, through your website, through social media and all generated by your client base.
The service is £50 (ex vat) per month giving you a non-confrontational way of asking for referrals and feedback. For February only, we've reduced our £300 (ex Vat) set-up cost by 50%.
Call Working Feedback to introduce a system for capturing referrals and testimonials on 0800 043 2100.