News

Reviews now Shared with CQC

Philip Molden Jan 8 2014

We've become an approved Care Quality Commission (CQC) partner.

Reviews collected through sister site Most Recommended Care will now be shared with the CQC, enabling the Commission to build a clearer picture of the standard of care people receive from care homes, home care providers, dentists, GPs, NHS Trusts etc.

CQC will add the reviews to everything they know about any given service and this information will become part of the decision making process on when, where and what to inspect. Any reviews from people using services provided by Most Recommended Care go towards building the CQC Quality and Risk Profiles (QRPs), the tools used to monitor compliance of the essential standards of quality and safety.

Feedback is particularly important in the care sector in enabling care providers to understand how well they deliver their services and what, if anything they could do to improve. The impartial feedback service provided by Most Recommended Care includes established moderation and verification procedures to ensure the integrity of comment provided.

Philip Molden, Co-Founder & Operations Director at The Disc commented: "CQC review partner status is a real achievement for us, a kick start for the year ahead within the care and health sector and follows on the back of our selection as an NHS Choices Review Partner and the more recent launch of a NHS Choices co-developed feedback card for care providers.

"Care providers should view this initiative as a way using feedback both to communicate the quality and value of their services and to address quickly any areas of concern," he adds. "Positive feedback does not go unrecognised, whether it's within the CQC or among health professionals and service recipients - active engagement with a constructive feedback system offers benefits for all concerned".

For further information please contact us on 0800 043 2100.