With the use of Facebook and Twitter, it is now easier than ever to monitor what your people are saying about your business.
It also means that if there are any complaints, they are in full public view of your existing and potential customers and clients, potential employees and key influencers.
So, it is important that you monitor your social media following and listen to what people are saying about you.
Why? Because when you respond to someone who has posted negative comments, you can turn bad word-of-mouth into an example of excellent customer service.
This can do wonders for your customer reputation, if done well.
For further information please contact Working Feedback on 0800 043 2100 or Visit website