East Sussex based care home group Victoria Nursing Homes has renewed the Working Feedback service for a second year. Delivery of the impartial service extends to five of its homes based in Hove as well as its Kent based sister organisation Wells Nursing Homes with two homes.
In additon, the care home group ordered a bespoke supply of the new, secure postage paid feedback forms. The forms, co-developed with NHS Choices are a proven method in capture candid feedback which after moderation are fed through to CQC, NHS Choices, their websites, social media and Google.
Victoria Homes Managing Director Paul Burns said of the Working Feedback service ‘We find this an excellent method for capturing feedback for all of our homes. Residents, their families and professionals are much more willing to let us know how we are doing through a third party service and we've full confidence in the management of the feedback'.
To see how the care homes display the feedback rating on their websites, please click the following:
For further details on the Working Feedback service or the rest of the exciting new functionality please contact Working Feedback directly on 0800 043 2100.