They are a bespoke manufacturer of Garden Timber Buildings; providing customer-designed buildings to suit their individual needs and preferences.
If you have had an experience with Phoenix Timber Buildings and you wish to leave them feedback, please complete
the form below. You may optionally remain anonymous if you wish.
I am very pleased with cabin you have installed. On time, on budget and looks good.
Great buildings constructed with care. Phoenix really know their product. I am particularly impressed by how quiet it is inside my building considering it is situated close to a busy road.
I was really impressed with the knowledge of the staff, helping me decide what type of shed would be suitable. I then got an email within a week asking when I would like the bespoke shed delivered. They were very professional and the shed was erected perfectly. Very good job. I would highly recommend them.
Excellent, quick professional service.The lads arrived when they said they would, were extremely friendly and efficient and cleared up after themselves. Very pleased with the service and would not hesitate to use them again.
The service and product supplied by this friendly and efficient family firm was excellent and I have already recommended them to others.
I went to Phoenix as a recommendation.
They spent a lot of time talking with us to get the details right for both this purchase and a possible garden cabin. Really helpful.
Ordering was easy. Because we couldn't take the shed until done landscaping work was completed they held into our completed order until we were ready.
Arranging final delivery was quick and simple.
Installation guys did a quick neat job and were very upbeat despite the pouring rain.
Would happily go again.
Turned up when they said they would. Worked round a couple of problems. Did exactly what we wanted and I ended up with a lovely looking garage.
All in all a great company to deal with.
Total class company, product class, easy to deal with, gave me what I wanted and delivered a perfection product. Measured up and guided me to achieve a product which is second to none. No fuss no frills just total professionals making class products. Thank you John. If you want a shed made and you live near Farnham don't go anywhere else. No trouble, this company cares about people and giving them what they want. They don't just take their money and run, they really care about customers, and provide a first class product, not many companies around like this anymore, well done Phoenix.
We visited the show site on the Monday, all staff were very friendly, knowledgable and helpful. John explained all our options, no hard sell.
With our shed chosen and deposit paid. Our shed arrived on the Thursday. Two hours later fully erected. The shed is of very good quality and well worth the money.
A very well run family business. Many thanks
Very happy with our shed, ticks all the boxes.
I was very pleased with the high standard of work and have no complaints
I was browsing the Phoenix Timber Buildings website when I came across exactly the shed I needed for my garden in one of their case studies. So Toby quickly provided a quote and by the following week my lovely shed had been expertly assembled and installed by their super team. I couldn't be happier!
From the outset of the site visit to the completion of the Pod I have been more than happy with the professional and helpful Team at Phoenix, and they do work as a Team.
Any questions were dealt with immediately. They kept to the timelines for the work and whilst on site the whole Team were efficient and showed their attention to detail in their workmanship. They are value for money and I had shopped around!
I would highly recommend this Company and all of those involved with the work to anyone who needs a professional and knowledgeable Company.
John was very helpful, once again...this is the 3rd garden studio I have had in the past 10 years. Despite a couple of unforeseen changes to the schedule, John went out of his way to keep things progressing to completion of the pod. Thank you to all the team!!
Good polite lads great finished product
Thanks for the feedback enjoy the building.
All at PTB
Good communication during the proposal and purchasing phase and before during and after installation
All problems quickly and without question resolved.
Thanks Chris for the comments, hope the shed is working out for you.
All at PTB
Phoenix timber buildings were very helpful right through from the beginning with the planning until the completed Garden Office.
The office is exactly what we wanted..
We are pleased you got what you wanted and thanks for your kind comments, we always appreciate it.
All at PTB
All the different (full size) examples of timber buildings on display at the company's Wrecclesham site, together with John's wealth of experience, enabled the "evolution" of a bespoke building that has satisfied my requirements perfectly.
Thanks for the feedback, its always good to know.
All at PTB
The Garden office is fantastic. Concerns with land preperation (tree roots) were sorted professionally and the project was finished on time.
Thanks for your positive comments, i trust the buildings are working well for you.
All at PTB
There are a couple of issues I would like to share, communication is something that needs improving. When my order was placed & deposit taken, we were given an estimated date of 13/11. We weren't told at the time that the deposit was non refundable & no cooling off period was given. It was only after we paid deposit that the T&C's were issued which is loaded in their favour & not much customer Consideration is given.
I had to chase Phoenix for a confirmed date which I was then given 23/11 & was brought forward to 21/11. I have no issue with this except that I was doing the chasing to get a confirmed date. The lads that carried out the work were very good & I have no complaints with the their work. However, I had paid to have a double glazed door to be fitted & I discovered by the lads that this part of the work was not going to be done on day 2. I then had to make phone calls to find out what was going on as I had booked time off from work
Dear Mr Stovold,
Thank you for your feedback, we take on board your comments regarding the T&C's and we will endeavour to issue these from the outset in future. We also apologies for the delay with regards to the delivery of the doors. But in our defence the delay on the doors, was only created, because we tried to accommodate an earlier completion date for you and thus compromised the production period for the manufacture of the UPVC doors. We still completed the installation a day before our original scheduled time. Unfortunately I was in a meeting on the morning of the installation and wasn't able to let you know of the delay until the afternoon. I trust we have delivered the end product to your satisfaction and on time. Any problems please do not hesitate to contact us.
Phoenix Timber Buildings.
We needed a new shed to replace a worn structure that was situated a the end of our garage, Phoenix Buildings were able to fulfill our requirements quite easily. They obviously have a wealth of experience and nothing seemed to faze them. The work was completed to a very high standard and we are very happy with the result. We would not hesitate in recommending Phoenix Buildings,
Many thanks for your Feedback, I.m pleased it was such a positive experience.
The shed was erected efficiently and quickly on the date specified. Some additional work was needed but this was done the following day. Very impressed with the service provided
Dear Mr Vasey,
Thanks for your complimentary comments, it makes our work worthwhile.
I was very impressed especially as I requested an earlier date for the work. This was carried out very quickly and I am very pleased with the shelter.
Dear Mr & Mrs Newcombe,
Thanks for the positive feedback, I hope the shelter is working out for you.
The building is just what I wanted. The design process was very flexible so I got what I wanted not what they wanted to sell me. There was no pressure to buy which is partly why I did choose to purchase the workshop from them. All very good and I would recommend them to other people.
Dear Mr Evans,
Thanks for you comments, very much appreciated.
Very happy with it all
Dear Mr Bethell,
We are very pleased you are happy with the traditional garage and thanks for your comments.
The sales team were very helpful and flexible, without applying pressure. They offered ideas on how to give us what we were looking for and took an interest in how we wanted to use the building. The whole process from beginning to end went at our pace. The quality was very good.
Dear Mr Parris,
Thank you for the positive feedback, we appreciate it.
Phoenix allowed me to change the specification and increase the size of the building and layout without incurring typical addition changes; this was appreciated. They were very helpful in assisting me to decide on the finished version.
I am impressed by the quality of the product and particularly by the craftsmanship and care displayed during the construction phase.
I am very happy to recommend this company.
Excellent service and delivered on time.
From the first contact at the order stage through to completion we found all the staff we met to be friendly and generally helpful. We are very pleased with the finished building.
Quality of wood and workshop finish is superior to other local available suppliers.
Extremely happy with the finished product.
A good well made shed
Having only recently moved into our house we had an urgent need for a garden shed to store all of our garden tools and garden furniture that was seriously cluttering up our garage. In no time at all the shed from Phoenix Timber Building was built and erected, We are very pleased with the quality of the building and the cost paid.
Excellent product and service.
I have been extremely impressed with everything about Pheonix Timber Buildings, from the initial dealings with the sales team, the site visit, and the communication leading up to the construction every step was so easy, every member of staff a pleasure to do business with, the work was carried out to an exceptionally high standard and in a very timely way.
I would highly recommend to anyone!!
Our experience with Pheonix was excellent. The team who put the base in and then erected the building were professional and very experienced. A first-class job - and a very useful building too!
Staff were very helpful, workmanship very good, job completed on time. Very pleased and would recommend without hesitation.
Staff putting up the shed were very good,shed itself looks as if it will last for years.
Should have drilled some holes to provide ventilation as without was getting condensation on the inside of the roof
Shed was fully constructed in 2 days. Very pleased with the end result. Looks much better than a basic garden shed.
It took a long time for us to establish a mutually agreeable price, however I give John and Ian credit for the perseverance and efforts. The workshop is excellent and it looks like it will last a long time. There were a few details after the build which needed to be rectified, which was done. As mentioned at the time, we would have had a better 'customer experience' if the installer has given it a sweep and cleaned up all the screws, roof membrane etc before departing. There are also footprints where they stood on the wood before erection, which does make it look a little tatty. But overall we were very pleased with the sales service and the actual workshop
Excellent shed produced at end of the day. Workmen were capable and personable and did the job to a high standard so very happy with the job done.
Well made shed. Easy to order. Made and installed on time as first advised. Installation crew were professional and efficient. Would definitely purchase another building from Phoenix.
Excellent! Phoenix produced exactly the bespoke building that I wanted. The order process was easy, and construction went according to plan. A thoroughly satisfactory experience. A+++
Cwouldn't fault workmanship but their paperwork needs much improvement. Unfortunately they had another keith Wilson on their books to whom they sent emails/phone calls regarding delivery etc. they received no reply and did nothing about it. Came to light when I rang to check progress and strangely it appeared to be my fault. They subsequently again used the wrong phone number. Answers below are therefor an average. Applied to Workmanship of shed answers would be 4/5 stars. applied to admin would be 1/2 stars
I found the Phoenix Timber Buildings organization to be friendly, helpful and thoroughly efficient and I was very satisfied with all aspects of their work. All your "rated questions" were carried out by an extremely pleasant working group who worked quietly and quickly to a very high standard .
What can we say, this is our second "Phoenix Timber Buildings " experience, and it only gets better.
Having had a custom build garden shed 2 years ago, we have now replaced our old sectional garage for a wow Traditional Garage. The whole planning process was taken out of our hands, all we did was watch the build take place ! The guys were tidy prompt and so helpful, great too with our neighbours when they needed to access our boundary. The finished article has had a lot of complements, particularly the half hips, and the lovely grey slate look tiles. We would be happy to show it off to any prospective customers
Pheonix Timber Buildings offered a great service, we could design a building to suit our needs and they created it. Extremely pleased with everything.
Thank you for your kind comments Julie.
Purchased a 16 x 10 premium workshop in July 2015. Very pleased with the whole process from start to finish, a good quality building with
Thank you for your kind words.
I did quite a lot of research before selecting a Phoenix Timber Buildings shed. The bearers and supporting beams of the Phoenix shed
were of a heavier duty than others and erecting the shed was included in the price. It is just what I wanted and I am extremely
pleased with it.
Thank you for your review Terence.
I'm very pleased with the replacement timber sun lounge that Phoenix Timber Buildings constructed for me. The project was to build an add on extension to my house with double glazed windows and French doors. The project was delivered to budget, within timescale and good quality.
Thank you for your review Bob.
Very pleased with the standard of the shed and installation. Looking to purchase another shed currently from Phoenix Timber.
Lisa, thank you for your review and we appreciate your comments.
My Phoenix timber shed arrived on time and was well assembled by the team. I was painting it within a couple of hours of it being erected! Very pleased with the overall quality and service from Phoenix. My shed has been in use since it arrived last Autumn, and I have been delighted with it. I have dry lined and insulated it, so its nice and warm and dry and good storage for my motorcycles.
I would definitely recommend Phoenix to friends and family. It was nice to purchase my shed locally.
Thank you for your kind words Andrew. We are pleased to hear that your motorcycles are enjoying their new home.
When looking for a shed we popped in to Phoenix to see what was available. We were instantly impressed with the quality, so having discussed our options we went ahead with the order there and then. We weren't disappointed, as the shed is very solid and well-built, and it has been well installed. Giving it a coat of 5-year coloured protection means that we now have an attractive feature in the corner of the garden - it looks great! All in all then, we are extremely happy with the quality of the product and the service, so if you're considering any kind of timber building then we can recommend Phoenix without reservation.
Derek, thank you for taking the time to place your review, we very much appreciate your comments.
We are very pleased with our building. The work was carried out as requested and issues were sorted out by the office as they arose.
Thank you for taking the time to place your review Liz and we appreciate your comments.
Good planning with drawing and follow up. Organised foundation and completion teams. Installed exactly to plan by a good team. install date was delayed but was rearranged and professionally managed.
Thank you for taking the time to register your comments Mark, we do appreciate it. Regrettably, adverse weather and unforeseen problems can impact on our delivery schedule. However, we always keep our customers advised and do everything to minimise any delay.
Excellent service throughout would recommend Phoenix Timber to anyone who wanted to buy a quality shed. The staff were very helpful all the way from beginning to end.
Thank you for your kind words David.
Phoenix Timber Buildings pay attention to detail.
Thank you for your kind words Peter.
Phoenix Timber Buildings showed expertise when designing workshop configuration.
Phoenix Timber Buildings are a good local contact.
Once we had established the delivery time and delay everything went well. I would recommend Phoenix Timber Buildings.
Thank you for your comments but, regrettably sometimes, adverse weather does impact on our delivery schedule.
It was very useful to be able to visit their display and get a hand-on idea of the quality of their sheds. Good quality of material used, clear explanations, flexibility in the design of the building, competitive pricing considering the quality of materials used, good customer service, quick prompt and professional delivery. I'm very pleased with their service and have no hesitations in recommending them.
Thank you for taking the time for providing such a detailed review.
Made to measure job from Phoenix Timber Buildings.
Our speciality Susan, thank you.
Very helpful and flexible during the design and planning stage, felt like we could have exactly the building we wanted.
That's what we aim to achieve James, thank you for your comments.
Phoenix Timber Buildings have very helpful and efficient staff, and the quality of the building was excellent.
Thank you for taking the time to record your kind comments Martin.
There were no problems with Phoenix Timber Buildings!
Thank you Tony.
Phoenix Timber Buildings is an excellent service, with a high quality shed for a good price.
Thank you for your kind words Brian.
Phoenix Timber Buildings provide good advice.
Thank you Howard.
Phoenix Timber Buildings have great attention to quality and the after sales care was great.
Thank you for taking the time to place your review David.
Great after sales service, nothing was too much to keep us happy! First rate all round, leaving us with a quality product.
Thank you for your kind words David, they are very much appreciated.
Excellent advice and personal service all completed on time to a high standard by Phoenix Timber Buildings.
Thank you for your kind words Elaine.
Helpful advice and made-to-measure
Thank you James.
Phoenix Timber Buildings are a fast and efficient service.
Thank you Des.
Having you make the workshop made it so much more simple to get what we wanted on time. Mrs. J. Leech
Glad to have been of service Mrs Leech.
Phoenix Timber Buildings in Farnham offered expert advice and service..
Mr and Mrs C Hayden
Thank you for your comments Mr & Mrs Hayden.
Very friendly staff. at Phoenix Timber Buildings.
Excellent all round service from Phoenix Timber Buildings in Surrey. Recommended..
Phoenix Timber in Farham said they were able to design the building the way I wanted it. Mrs K. Rowley
Thank you Mrs Rowley.
Very helpful and flexible in design. Miss J. Mac
Thank you Miss Mac.
A very friendly team, easy to deal with. Will accommodate any personal building design. I have 3 Phoenix buildings, there are no other buildings better made..
Jamie, thank you for taking the time to place this review. Your kind words are much appreciated by us all at Phoenix.
John who is the owner of Phoenix Timber Buildings was very helpfull in the design of our building and came up with somes points that we had not thought about.
We appreciate you taking the time to review our services Chris.
The sales team were very professional.
Glad to have been of service Mr Hall.
The sales team at Phoenix Timber Buildings and the boys who erected the building were a delight to work with. Mrs Taylor
Thank you for your kind words Mrs Taylor, the team here at Phoenix appreciate it.
Phoenix Timber Buildings are recommended.
Very friendly chaps came to site to erect our office. Top service. Mr and Mrs West
Thank you for your kind comments Mr & Mrs West.
The friendly staff at Phoenix Timber Buildings made our experience delightful. M Burston
The quality of the finished product was excellent from Phoenix Timber.
Thank you for your kind comments.
Phoenix Timber offered good price, prompt delivery and erection.
The finished shed is well built, the ramped access for heavy items has proved very helpful.
Glad to hear that the additional ramp is working well.
Phoenix Timber Buildings inn Farnham are very friendly.
I wanted a good quality shed and I got what I Paid for from Phoenix Timber Buildings in Farnham..
Thank you for your nice comments.
Personal contact from Phoenix Timber was great.
The speed in which Phoenix Timber Buildings demolishing the old building and built the new one (one morning) was excellent.
Phoenix Timber Buildings in Farnham are pleasant and efficient workmen.
Thanks for the garage / car port. We are really happy with the result provided by Phoenix Timber!
Mick and Jane B
Mick and Jane, thank you for your positive feedback.
My husband and I came to your show site as my husband has been looking for a workshop as he is now retired and needed somewhere to do his favourite hobby, which is wood turning. He needed a building that he could insulate and line and he needed a lot of light so needed as many windows as possible. Thankfully, because Phoenix make bespoke buildings they could tick all these boxes and my husband is very happy with his new workshop.
. Annette F
Annette, we appreciate you taking the time in making this lovely review.
Excellent service.Very helpfuland keen to express there ideas and no job is too much trouble.
The workmen were very polite and we are extremely pleased with the finished product.
Thank- you all!!.
Joan, glad to be of service and thank you for taking the time to provide this review.
I was looking for a particular sized shed which I could not find anywhere until a friend recommended Phoenix Timber to me.
The shed was made exactly how I wanted it, to fit into a tight spot in the bottom of my garden at a very reasonable price. Excellent value for money.
Jonathon, thank you for taking the time to post this review, very much appreciated.
John and his team at Phoenix are very helpful andhave a strong knowledgeof all aspects of garden buildings. The level of service and quality I receivedare excellent. For anyone looking to add an office or hobby room then i'd strongly recommend Phoenix Timber. Ben C
Ben, thank you for taking the time to leave these kind words.
Many thanks to the office at Phoenix Timber Buildings in Farnham. You and your staff were very helpful and professional and Iam very impressed with the new building. It was delightful experience working with your company and I will very happily recommend you to any of my friends and family. Overall an excellent experience. Tracey H
Tracey, thank you for taking the time to record your review and for your kind words.
The team at Phoenix are excellent. They took the time to fully help me choose my new garden office and installed it at a very reasonable cost. They know their products very well and are always happy to help with any choices that are needed. Ben C
Thank you for your kind words Ben.
I have been delighted with the service I received by Phoenix Timber. My timber workshop was designed strictly to my individual taste. The construction was completed on time by the polite and hardworking workforce and the after - sales support has been excellent. Jack L
Thanks for the kind comments Jack, very much appreciated.
Phoenix Timber Buildings can do anything you want and nothing was too much. We changed our minds several times and John and his team kept keeping up with us on changes. Mrs K. Stock
Thank you for your kind comments Mrs Stock.
The planning stage with the quality surveyor was good and thorough and the building was excellent quality.. Alan Cooke
Alan, thank you for your review.
I would strongly recommend Phoenix Timber Buildings to anyone wishing to buy a sturdy, good value workshop. I recently bought my second workshop from them, the first one I bought 7 years ago is still in great condition.
John and his team are very friendly and from purchase to erection and delivery, the whole experience was excellent..
Thank you for your kind words Malcolm.
I needed an outside office for my house anda friend of minerecommended Phoenix Timber. John at Phoenix came out to site and advised me on planning permission and many other aspects. He alsospent a considerable amount of time speaking to me on the phone on numerous occasions so that I could get the building exactly how I wanted it. (I changed my mind a few times). Nothing was too much for John or his team and I now have a beautiful garden office which is an asset to my home. Dean A
Dean, thank you for taking the time to leave this review, your comments are very much appreciated.
I recently purchased a Summerhouse from you and I wanted to tell you how pleased I am with your product! The quality of your wood, finish and craftsmanship are all superb and it was delivered sooner than I expected.
Thanks for the completed garage structure, I am very impressed with the finished result. Having spoken to my neighbours they love it too, which is always a bonus.
The guys constructing the structure have done an excellent job, working outside in some very cold and horribleconditions, but they always worked at their hardest.
I'm very pleased with what I have and now just need to find time to finish off the inside, with tasks like getting the electrics hooked up, etc.
Steve, your positive comments are very much appreciated by us at Phoenix.
Excellent level of service and craftmanship from Phoenix Timber Buildings.
Phoenix provided exactly what we wanted and able to make alterations to meet our requirements.
Your positive feedback is very much appreciated.
Knowledgeable, friendly and professional service.
Phoenix Timber in Farnham are friendly and non pressing. Excellent sales leaflets, giving all necessary information.
Thank you for your positive comments.
Phoenix Timbers willingness to discuss and amend design options to meet customer needs..
Your comments are much appreciated.
Phoenix Timber are down to earth and provide good advice. A. D. Page.
Had a few email "conversations" with Phoenix Timber Buildings in Farnham recently regarding a carport. They were always prompt with the replies and helpful and friendly, very nice people to deal with. Would certainly recommend them.
Thank you for your kind comments. Your positive feedback is very much appreciated.
You might call it a shed to work from in the garden but my little quality office built by Phoenix is a real power hub of activity.
Thank you for your kind comments Diane, we are pleased to hear that you are enjoying your new working environment.
The building that Phoenix provided for my son to play his drums in has been a god send to my sanity. John is a great character and made buying the building a fun and enjoyable experience. The guys that delivered the building were courteous and worked hard. I can now enjoy the peace and quiet again. Thank you.
Thank you for your kind words Clare; your comments regarding the buying and construction processes are very much appreciated.
I would just like to thank John for getting my husband's motorbike engines out of my kitchen and into the premium workshop that Phoenix built. John arranged the electrics and groundwork and everything was done with speed and in the time scales that were quoted.
Jean, we appreciate you taking the time to post such positive comments. They are much appreciated.