SCA Trafalgar Totton

The Totton Dental Centre, 123 Salisbury Road, Totton, Southampton, SO40 3HZ

 02380 871166

Quick Summary

Telephone
02380 871166
Website
Click to visit
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Reviews
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Rating:


0 stars (based on N/A reviews)
Rated from 1 to 5

About SCA Trafalgar Totton

We are committed to creating excellent, accessible, family-friendly dental practices providing both NHS and private dental care. We have six practices in Portsmouth, Gosport, Southampton, the New Forest and Swanage.

As a social enterprise we are passionate about changing lives and helping people in our local communities to improve their oral health and dental hygiene. Our practices are located in areas of high dental need and we reinvest our surpluses to ensure continuous improvement.We welcome enquiries from anyone interested in our activities and services.

Leave Feedback

If you have had an experience with SCA Trafalgar Totton and you wish to leave them feedback, please complete the form below. You may optionally remain anonymous if you wish.
 


Testimonials

  • Seen straight away
    SCA Trafalgar Totton 18 Sep 19
    Rating: 1 5 5
    Written by

    I arrived and basically was seen straight away, excellent!


  • Excellent service as always
    SCA Trafalgar Totton 17 Sep 19
    Rating: 1 5 5
    Written by

    Excellent service as always. Easy access to appointments and timely. Professional decisions and treatment.


  • Good, pain free service
    SCA Trafalgar Totton 14 Sep 19
    Rating: 1 5 5
    Written by

    Good, pain free service provided by friendly staff.


  • Very friendly and helpful
    SCA Trafalgar Totton 15 Sep 19
    Rating: 1 5 5
    Written by

    The hygienist, her assistant and the lady on reception were all lovely. Very friendly and helpful. Made the visit much easier and a nicer experience.


  • Took time and didn't rush
    SCA Trafalgar Totton 16 Sep 19
    Rating: 1 5 5
    Written by

    Very thorough, good explanations, very good tartar clean, took time, didn't rush, polite and very good.


  • Fully explained the procedure
    SCA Trafalgar Totton 13 Sep 19
    Rating: 1 5 5
    Written by

    My visit was on time and my dentist was extremely courteous and professional. She fully explained the procedure and put me at ease.


  • Sca trafalgar
    SCA Trafalgar Totton 13 Sep 19
    Rating: 1 5 5
    Written by

    I am a nervous patient, but Lee always puts me at ease, and chats away, I am in my 60's but he is the one dentist I wish I had had all my life.


  • Always made to feel comfortable
    SCA Trafalgar Totton 10 Sep 19
    Rating: 1 5 5
    Written by

    Always made to feel comfortable and at ease with Mandy the Hygienist.


  • Whole team was fantastic
    SCA Trafalgar Totton 09 Sep 19
    Rating: 1 5 5
    Written by

    Thank you for arranging a same day appointment when my tooth was damaged. You can only drink so much soup. The whole team was fantastic .


  • Reply by SCA Trafalgar Totton on 10th September 2019

    We are very happy to hear you have got your tooth sorted. We hope you can now eat without any issues. Thank you for the comments.


     
  • Very considerate, keep you calm
    SCA Trafalgar Totton 08 Sep 19
    Rating: 1 5 5
    Written by

    Don't keep you waiting long. Very considerate and helps to keep you calm if you're nervous.


  • Reply by SCA Trafalgar Totton on 10th September 2019

    We are delighted to hear you are happy with the service we have provided for you. Thank you for your feedback.


     
  • Sca trafalgar totton
    SCA Trafalgar Totton 10 Sep 19
    Rating: 1 5 4
    Written by

    It was on time and brief.


  • Sca trafalgar totton
    SCA Trafalgar Totton 09 Sep 19
    Rating: 1 5 5
    Written by

    Excellent dentist.


  • Treated with respect
    SCA Trafalgar Totton 03 Sep 19
    Rating: 1 5 5
    Written by

    This was an emergency appointment, was treated with respect and dentist I saw, not my usual one, explained everything before doing anything.


  • Treated politely and seen promptly
    SCA Trafalgar Totton 03 Sep 19
    Rating: 1 5 5
    Written by

    Treated politely and seen promptly. Dentist and dental nurse were professional but warm which helped allay any nerves.


  • As always, excellent
    SCA Trafalgar Totton 30 Aug 19
    Rating: 1 5 5
    Written by

    Does anyone really like going to the dentist? The answer lies partly in whether there is a warm welcome, staff are nice, everything is explained fully and the job is done to a high standard. The Totton team - as both individuals and a team - surpass all of the above with flying colours! Mandy, the hygienist, and Alexandra, the dentist, always have such warm smiles and are such lovely, genuine people. As are the receptionists. A1 team.


  • Wisdom tooth extraction
    SCA Trafalgar Totton 30 Aug 19
    Rating: 1 5 5
    Written by

    I had a wisdom tooth extraction. Both dentist and dental nurse were considerate and reassuring. They listened to me. I had no pain. The after effects have been minimal. I'm very impressed with this Dr Vaidean.


  • Appointment at sca trafalgar - totton
    SCA Trafalgar Totton 15 Aug 19
    Rating: 1 5 4
    Written by

    Usually seen promptly and kept informed if there is delays, but not this time which was disappointing, otherwise all is fine


  • Friendly and professional
    SCA Trafalgar Totton 29 Aug 19
    Rating: 1 5 4
    Written by

    They where professional and very friendly.


  • Appointment was on time
    SCA Trafalgar Totton 29 Aug 19
    Rating: 1 5 5
    Written by

    Appointment was on time with no problems.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 25 Aug 19
    Rating: 1 5 5
    Written by

    I am always pleased with the service I receive.


  • Efficient, courteous
    SCA Trafalgar Totton 23 Aug 19
    Rating: 1 5 5
    Written by

    Appointment was conducted efficiently and with courtesy, totally satisfied.


  • Highly professional dentist
    SCA Trafalgar Totton 27 Aug 19
    Rating: 1 5 5
    Written by

    Highly professional dentist and assistant. Caring, explains what procedure she will be carrying out. Cannot speak enough.


  • Very efficient and friendly
    SCA Trafalgar Totton 22 Aug 19
    Rating: 1 5 5
    Written by

    Very efficient and friendly professional staff. Have always found my visits to be of the highest standards.


  • Always friendly and happy to help
    SCA Trafalgar Totton 23 Aug 19
    Rating: 1 5 5
    Written by

    The reception staff are always friendly and happy to help, nothing is too much trouble. I never have to wait more then a few minutes past my appointment time. The dentist I see, Lloyd, is always very friendly and provides lots of advice on things I'm unsure of. I also trust that he would never recommend treatment that wasn't really needed.


  • Appointment at sca trafalgar - totton
    SCA Trafalgar Totton 10 Aug 19
    Rating: 1 5 5
    Written by

    I,'ve had 3 x 4 appointments with the same tooth and I'm still not satisfied it has been fixed. I may need to get another appointment Monday if this doesn't settle down


  • Hygienist appointment
    SCA Trafalgar Totton 21 Aug 19
    Rating: 1 5 5
    Written by

    Appointment with hygienist - very efficient.


  • Everyone was so patient
    SCA Trafalgar Totton 16 Aug 19
    Rating: 1 5 5
    Written by

    What friendly staff and dentists you have here. I bought my two grandsons with me and everyone was so patient. They were spoken to and explained what was going to happen so they were not scared at all.


  • I am so impressed
    SCA Trafalgar Totton 13 Aug 19
    Rating: 1 5 5
    Written by

    My dentist is so thorough! I am so impressed I recommend him to everyone! I have had some bad experiences when I have felt 'typical NHS, not really interested' but Trafalgar changed my option completely!


  • A lovely dentist
    SCA Trafalgar Totton 14 Aug 19
    Rating: 1 5 5
    Written by

    Cannot say enough good things about Vipan. A lovely dentist and explains things thoroughly and knows his stuff.


  • Sca trafalgar
    SCA Trafalgar Totton 12 Aug 19
    Rating: 1 5 5
    Written by

    Both my son and I had appointments that day. We arrived 10 mins early, as I knew we would have to fill in the usual form plus a health assessment form, which both took a few minutes. By that time we were called in for our appointment. Both of us were fine, 10 mins later we were out and booking our next followup appointments.


  • Check up at sca trafalgar - totton
    SCA Trafalgar Totton 12 Aug 19
    Rating: 1 5 5
    Written by

    Dr Lloyd was excellent, he gave me all the information I needed to decide a bridge was the best option for me. He also identified that I needed a filling, before I even mentioned a little pain I had been getting.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 05 Aug 19
    Rating: 1 5 3
    Written by

    I was not happy with the dentist I was given and I would like a second opinion please.


  • Reply by SCA Trafalgar Totton on 9th August 2019

    I would like to inform you that all of our dentists are fully qualified and experienced at this practice all meeting the GDC (General Dental Council), NHS regulations along with the Care quality Commission. This is the same requirement as a British dentist. SCIA Trafalgar are proud to have multi ethnical dentists working with us, to give the best standards of care. If you are not happy with the dentist which you have been seeing you need to speak to the practice. I am sure your dentist will be very sad to hear you are not happy with the advice they have given you. We would urge you to contact us as soon as you can. We anticipate your call.


     
  • On time, thorough
    SCA Trafalgar Totton 07 Aug 19
    Rating: 1 5 5
    Written by

    Appointment was carried out on time and my dentist was thorough in the examination and asked plenty of questions about my oral hygiene.


  • Very kind and attentive
    SCA Trafalgar Totton 07 Aug 19
    Rating: 1 5 5
    Written by

    Dentist was about 5 minutes behind schedule which was acceptable to me, no issue for me, how ever I still received an apology, thank you. Dental work carried out to my satisfaction, dentist was very kind and attentive.


  • Friendly and helpful
    SCA Trafalgar Totton 07 Aug 19
    Rating: 1 5 5
    Written by

    Staff are friendly and helpful. Clean facilities.


  • Very pleasant and professional
    SCA Trafalgar Totton 02 Aug 19
    Rating: 1 5 5
    Written by

    I found the dentist and staff very pleasant and professional.


  • Sca trafalgar, totton
    SCA Trafalgar Totton 02 Aug 19
    Rating: 1 5 5
    Written by

    Was well looked after, thank you.


  • My dentist was was first class
    SCA Trafalgar Totton 31 Jul 19
    Rating: 1 5 5
    Written by

    My first experience of your practice was that it was very professional and the staff very friendly and my Dentist was was first class. She explained everything well and put me at ease and I feel a lot happier since my visit. She suggested that I might want to see the Hygienist before continuing work on my teeth which I have arranged. Very professional all round service. Thank You.


  • Reply by SCA Trafalgar Totton on 10th September 2019

    Thank you for your feedback. We are pleased to hear such positive comments. We will pass this on to the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 01 Aug 19
    Rating: 1 5 4
    Written by

    I was happy with consultation and particularly with the receptionist whom I saw at the time and who had had to phone me earlier to change my appointment, very good manner.


  • Reply by SCA Trafalgar Totton on 9th August 2019

    Thank you for your kind feedback. We very much appreciate it. We will share this with the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 29 Jul 19
    Rating: 1 5 3
    Written by

    You never answer the phone.... I call and call to either check appointments or arrange one. Last 10 times I’ve called you have answered once. I want to check if I have an appointment today and again no answer. If I don’t turn up you will want to charge me!!!!! The only reason I’m unsure about appointment is because you constantly cancel and reschedule..... poor service.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your feedback. I am sorry to hear that you struggle to get through on the phone. we are constantly looking at ways to improve our services. We do have other ways of being able to contact us, such as email and through our website. We appreciate that it must be frustrating to not be able to get through, Can I suggest that calling in quieter times may be better if you wish to speak to someone, 11am - 12.30am and 2.30pm. If you wish to discuss the matter in more depth then please contact myself practice manager via email sarah.hutchins@sciagroup.co.uk


     
  • Excellent dental service
    SCA Trafalgar Totton 30 Jul 19
    Rating: 1 5 5
    Written by

    Courteous and helpful staff. Excellent dental service.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your kind comment, we will share this with the team.


     
  • Dental appointment
    SCA Trafalgar Totton 29 Jul 19
    Rating: 1 5 4
    Written by

    My usual dentist wasn’t available but the dentist I saw was very efficient and he made me feel at ease. I am usually a nervous patient.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your comments. We are pleased that you were happy with the service we offered. It is great to hear that even though you are a nervous patient you were made to feel at ease. We hope that you continue to feel at ease.


     
  • Very friendly and efficient
    SCA Trafalgar Totton 27 Jul 19
    Rating: 1 5 5
    Written by

    Very friendly and efficient appointment, good advice given.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for taking the time to leave great feedback. We will share this with the practice.


     
  • Explained everything to me
    SCA Trafalgar Totton 18 Jul 19
    Rating: 1 5 5
    Written by

    The dentist made me feel calm and explained everything to me.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    It is really great to hear that you felt calm through the appointment. We will share this with the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 19 Jul 19
    Rating: 1 5 5
    Written by

    Everything was as expected, thank you.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for leaving feedback. We will share with the team.


     
  • Very quick and efficient
    SCA Trafalgar Totton 22 Jul 19
    Rating: 1 5 5
    Written by

    Very quick and efficient service.


  • On time, very patient
    SCA Trafalgar Totton 19 Jul 19
    Rating: 1 5 5
    Written by

    On time, very patient, very polite.


  • Offer a excellent service
    SCA Trafalgar Totton 19 Jul 19
    Rating: 1 5 5
    Written by

    All the staff are friendly, professional and offer a excellent service.


  • Kind and caring
    SCA Trafalgar Totton 18 Jul 19
    Rating: 1 5 5
    Written by

    The dentist was very kind and caring, checking frequently that I was ok and not in pain. The treatment was completely painless and I had no discomfort afterwards.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your kind feedback. We are delighted to hear your treatment was pain free. We will share this with the team.


     
  • Cannot fault this dental practice
    SCA Trafalgar Totton 18 Jul 19
    Rating: 1 5 5
    Written by

    Cannot fault this dental practice, Elina Tzanetea is great, I get really anxious with every appointment due to previous bad dentists, but she is so understanding of my problem. Puts me at ease and makes sure I don’t suffer any unnecessary discomfort. Everyone at the practice very polite and considerate.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Eleni will be over the moon to hear your lovely feedback. We are so pleased that you feel at ease and less anxiety. We will share your feedback with her.


     
  • Good service
    SCA Trafalgar Totton 16 Jul 19
    Rating: 1 5 4
    Written by

    The service I got from SCA Trafalgar - Totton was good. they always try to accommodate my appointments.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your feedback. We will share this with the team.


     
  • Very helpful
    SCA Trafalgar Totton 12 Jul 19
    Rating: 1 5 5
    Written by

    I always find all staff very helpful from receptionists, nurses and of course the dentists themselves.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    We are so pleased to ready your comments. Thank you.


     
  • Brilliant service
    SCA Trafalgar Totton 12 Jul 19
    Rating: 1 5 5
    Written by

    Brilliant service. Polite staff. Great outcome.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your feedback. We will share this with the team.


     
  • Check up at sca trafalgar - totton
    SCA Trafalgar Totton 08 Jul 19
    Rating: 1 5 5
    Written by

    Nice friendly staff. Not always easy to get them to answer the phone though... Usually on time but this appt was 15 mins late at 9.00am.


  • Reply by SCA Trafalgar Totton on 11th July 2019

    Thank you for your feedback. We are constantly looking at ways to improve our service. We have already updated the phone system within the last year hoping that this would make an improvement. I will however pass this on to our facilities department to look into.


     
  • Sca trafalgar
    SCA Trafalgar Totton 29 Jun 19
    Rating: 1 5 4
    Written by

    Appointment was fine - the practice seriously needs to sort out the telephone system. If I have to cancel in future and cannot get through I wont be paying their cancellation fee. They need more funding and more staff to take on the admin duties. Crazy.


  • Reply by SCA Trafalgar Totton on 30th July 2019

    Thank you for your comments. We have recently changed the phone system but are always looking at ways to improve. We do have other ways of contacting the practice such as email and through our website. We do have quieter times if you wish to speak to our reception team, this would be mid morning and mid afternoon. Should you wish to discuss this in person, please contact the practice manager sarah.Hutchins@sciagroup.co.uk


     
  • Friendly and thorough
    SCA Trafalgar Totton 11 Jul 19
    Rating: 1 5 5
    Written by

    As always a friendly and thorough appointment.


  • Reply by SCA Trafalgar Totton on 12th July 2019

    Thank you for your feedback.


     
  • I was treated very well
    SCA Trafalgar Totton 10 Jul 19
    Rating: 1 5 5
    Written by

    I was treated very well, with care and careful explanations.


  • Thorough and cheerful
    SCA Trafalgar Totton 09 Jul 19
    Rating: 1 5 5
    Written by

    My appointment at SCA Trafalgar was for a 6 monthly check up which was carried out in a thorough and cheerful manner.


  • Very gentle
    SCA Trafalgar Totton 02 Jul 19
    Rating: 1 5 5
    Written by

    I found Mandy, a Hygienist , to be very professional, friendly but most of all she was the most gentle Hygienist I have ever had t he pleasure of being treated by. She is lovely and I will now only go to her.


  • Reply by SCA Trafalgar Totton on 12th July 2019

    Thank you for your lovely feedback. We will pass this on to Mandy the Hygienist, who will be thrilled to read this.


     
  • Punctual, professional, friendly
    SCA Trafalgar Totton 26 Jun 19
    Rating: 1 5 5
    Written by

    My appointment was with hygienist Mandy. She was punctual, professional, friendly and very thorough. Reception staff are always lovely.


  • Reply by SCA Trafalgar Totton on 12th July 2019

    Thank you for your fantastic feedback. We will pass this to Mandy to will be delighted to see this review. Thank you.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 26 Jun 19
    Rating: 1 5 5
    Written by

    I have been a patient with this surgery for many years and I have been satisfied with the treatment I have received, the courtesy of all the staff and the friendly atmosphere at the surgery.


  • Very reassuring, thoroughly explained
    SCA Trafalgar Totton 29 Jun 19
    Rating: 1 5 5
    Written by

    Both myself and I recently had work done here. I cannot fault our dentist (or the other staff) who worked wonders with my apprehensive son. Very reassuring and explained what was happening in a gentle and helpful way. My own work was thoroughly explained and went without any issues.


  • Reply by SCA Trafalgar Totton on 12th July 2019

    Thank you for your comment, We are pleased that you are happy with the service and staff. We will share this with the team.


     
  • So patient and reassuring
    SCA Trafalgar Totton 27 Jun 19
    Rating: 1 5 5
    Written by

    Check up with Vipan. I'm a nervous client and he was so patient and reassuring. Thank you.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 14 Jun 19
    Rating: 1 5 2
    Written by

    I am glad of the reminders.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    We are happy to hear you are satisfied with the reminders we send out for appointments.


     
  • Dental appointment
    SCA Trafalgar Totton 14 Jun 19
    Rating: 1 5 3
    Written by

    The main issue that I have with SCA Trafalgar Totton is; When making telephone contact, the phone is very often engaged or continuously rings. It has been quicker to drive to the surgery and to speak somebody. When I have been in the surgery waiting to see the dentist, it is easy to observe the two receptionists who are on the phone. It is clear to listen that they are ringing other patience to remind them of their appointment. It would be an excellent idea to have a separate room to be used by a third person, or to get the two receptionist to ring outside the open hours, which are 08.45 until 17.00. There would more flexibility to do this? The amount of changes to receptionists is concerning, which maybe linked to my point above, that they are over utilised during their main work hours.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your comment. Our reception team have been working with us for some time, but if 1 is on annual leave then an experienced nurse with reception experience will cover. With reference to the phones, we are aware that at times the phones are busy and would encourage where possible for patients to call at quieter times of the day, such as mid morning and mid afternoon. We have updated our phone system in the last year and we are still having a few teething problems. We will continue to review the service that we have and will take your views on board. Thank you.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 21 Jun 19
    Rating: 1 5 5
    Written by

    I use the hygienist and then the dentist.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your feedback. Its great to hear you use our services.


     
  • Extremely skilled dentist
    SCA Trafalgar Totton 21 Jun 19
    Rating: 1 5 5
    Written by

    Very happy with the service from SCA Totton, had a few appointments with Alexandra now and shes the best dentist i've ever had, not only is she extremely skilled but friendly and shows care to her patients.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    We are delighted to hear of your satisfaction with our dentist Alexandra. We have passed this on to her and she is very happy to receive your comments. Thank you.


     
  • Professional, timely and skilled
    SCA Trafalgar Totton 19 Jun 19
    Rating: 1 5 5
    Written by

    Excellent service. Quick appointment for lost filling on broken tooth. Always find this dental practice to be professional, timely and skilled.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your feedback. We are pleased to hear of your satisfaction. We will share this with the team.


     
  • On time, good service
    SCA Trafalgar Totton 17 Jun 19
    Rating: 1 5 5
    Written by

    As usual. On time, good service, good advice.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your comments.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 14 Jun 19
    Rating: 1 5 5
    Written by

    I did not have to wait very long for my appointment and the staff were friendly.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank your for taking the time to leave feedback. We will share it with the team.


     
  • Quick, efficient
    SCA Trafalgar Totton 17 Jun 19
    Rating: 1 5 5
    Written by

    Quick, efficient appointment.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your feedback.


     
  • Best dentist i have ever had
    SCA Trafalgar Totton 13 Jun 19
    Rating: 1 5 5
    Written by

    Eleini is absolutely brilliant - best dentist I have ever had.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    We are very happy to hear this. Thank you, we will pass this on to the practice.


     
  • Good clear advice
    SCA Trafalgar Totton 14 Jun 19
    Rating: 1 5 5
    Written by

    Friendly and welcoming practice. Good clear advice on treatments from Alexandra and always easy banter between her and the dental nurse so makes for a relaxing visit - well as much as possible having dental work done!


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for taking the time to leave your feedback. We will pass this on to Alexandra and her nurse. It is always great to hear such positive feedback.


     
  • Friendly staff, good advice
    SCA Trafalgar Totton 11 Jun 19
    Rating: 1 5 5
    Written by

    Friendly staff, good advice given on brushing.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your feedback.


     
  • Sca trafalgar
    SCA Trafalgar Totton 11 Jun 19
    Rating: 1 5 5
    Written by

    Reassuring and professional.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your kind feedback.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 10 Jun 19
    Rating: 1 5 4
    Written by

    No issues or delays with my appointment. Always friendly staff.


  • Check up and tooth extraction
    SCA Trafalgar Totton 10 Jun 19
    Rating: 1 5 5
    Written by

    Good service and communication. A nurse was on reception that day and her patience on the phone was incredible.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your feedback. We will pass this on to the team.


     
  • A thorough examination
    SCA Trafalgar Totton 08 Jun 19
    Rating: 1 5 5
    Written by

    As always the staff were very good. The dentist carried out a thorough examination and explained my treatment in detail..


  • Sca trafalgar - totton
    SCA Trafalgar Totton 29 May 19
    Rating: 1 5 1
    Written by

    I was disappointed and have been for a while now with this particular dentist. I was in for a check up and sat in the chair for around 3 minutes. It just has a total lack of care about it with constant changes of dentist too. I also asked about my daughters referral to an orthodontist and was told that had happened in November 2018. However when I rang the central referral center myself when I got home no referral had been made until February. This is just terrible and I will be looking for another dentist for better care. I was told I needed two fillings and that would be £200... the dentist didn’t even use the probe tool when looking in y mouth. She only used a mirror, if she thought there were fillings why didn’t she use the metal probe thing to check? I’m in no pain. I’ve actually made an appointment with a private dentist to investigate further. Just terrible service.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    We are saddened to hear of your dissatisfaction. We would be most grateful if you could contact Sarah the Practice Manager who would like to investigate your concerns. Please call the practice 02380 871166, Thank you.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 27 May 19
    Rating: 1 5 5
    Written by

    After a number of cancelled and further appointments needed to fit a crown, I lost heart in trying to get my crown fitted and just wanted the tooth to be removed but with the persistence and assurance from the dentist and practice manager that it was worth the wait, I stuck it out. Needless to say the crown is now fitted and it it has been worth the wait. So thank you for all your help.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    We are pleased to hear that your crown was worth the wait. We appreciate that sometimes we don't get things right and that things get delayed, but you kindly persevered and we are happy that you finally got the crown and are happy with it.


     
  • Lovely practice
    SCA Trafalgar Totton 04 Jun 19
    Rating: 1 5 4
    Written by

    Kind friendly staff, just what you need with nervous children and adult.


  • Amazing, kind and caring
    SCA Trafalgar Totton 30 May 19
    Rating: 1 5 5
    Written by

    The staff here are amazing, kind and caring. I bring my 3 grandchildren here as well and they take time to make it a pleasant time. We see Eleni and would recommend her unreservedly.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your lovely feedback. We will pass this on to Eleni, who will be delighted to read this.


     
  • Sca trafalgar
    SCA Trafalgar Totton 30 May 19
    Rating: 1 5 5
    Written by

    We have been coming to this dentist for a while now and find them very friendly and efficient. I also bring my grandchildren for their treatment and they have no worries at all as they are treated well and not talked down to.


  • Clear, thorough, informative
    SCA Trafalgar Totton 29 May 19
    Rating: 1 5 5
    Written by

    Eleni is always very clear, very thorough and very informative.


  • Efficient and friendly
    SCA Trafalgar Totton 28 May 19
    Rating: 1 5 5
    Written by

    Efficient and friendly. Very confident in Elena and the team.


  • Excellent, very gentle
    SCA Trafalgar Totton 23 May 19
    Rating: 1 5 5
    Written by

    Reception efficient. Appointments usually run to time. Dental nurse friendly. Dentist, Vipan excellent, very gentle, does everything he can to make appointment as stress free as possible for a very nervous patient!


  • Reply by SCA Trafalgar Totton on 1st July 2019

    We are so pleased to hear great feedback. we will pass this on to Vipan and the team.


     
  • Excellent experience
    SCA Trafalgar Totton 23 May 19
    Rating: 1 5 5
    Written by

    Excellent experience, lovely dentist.


  • Could not have asked for more
    SCA Trafalgar Totton 22 May 19
    Rating: 1 5 5
    Written by

    I found a lovely welcome, dentist was on time, and engaged in conversation. Nice banter between dentist and nurse. Could not have asked for more really.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for leaving lovely feedback. We will share this with the team.


     
  • Efficient and very helpful
    SCA Trafalgar Totton 22 May 19
    Rating: 1 5 5
    Written by

    As per usual the staff were efficient and very helpful.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your kind comments.


     
  • I am always treated well
    SCA Trafalgar Totton 22 May 19
    Rating: 1 5 5
    Written by

    I am always treated well, my dentist always tries to minimise any pain. The best dentist I’ve had in a long time.


  • Always excellent service
    SCA Trafalgar Totton 22 May 19
    Rating: 1 5 5
    Written by

    Always excellent service from Namrata, my dentist. Quick attention and problem resolved. Thank you.


  • Lovely dentist
    SCA Trafalgar Totton 21 May 19
    Rating: 1 5 5
    Written by

    Our dentist Eleni is so lovely, she is always very polite and is very gentle while looking at my teeth. She is always happy to stop if i get any pain.


  • Reply by SCA Trafalgar Totton on 1st July 2019

    Thank you for your kind feedback. Eleni will be delighted to read this. We will pass this on to her.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 17 May 19
    Rating: 1 5 3
    Written by

    I really loathe filling in all the paperwork before the appointment. I came with my 2 sons so had 6 forms to fill out. I timed it and it took 15 minutes to fill them all in. It was just as well the appointment was 20 minutes late otherwise I wouldn't have had a chance to fill any forms out. I know things change and when I used to go to a dentist appointment, we were simply told to take a seat and then just relaxed until we got called. Instead I felt flustered, under pressure, didn't know some of the answers like my sons' heights and the doctor's address. Surely there is another way. Why are you asking for my address? Do you not have any of my details on your computer system? Of course I would inform you if anything changed like my address. Can we not just say 'no changes' if nothing has changed since 6 months ago? Could you provide a copy of the last form filled out and ask us to read it and write if anything has changed?


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you for taking the time to leave your feedback. I am sorry you felt under pressure to complete the forms. Unfortunately the form filling is an important part of the appointment. The blue forms have to be filled at every new appointment where you aren't in a course of treatment and the Medical history forms need to be filled in every 12 months or sooner if you are being referred to a hospital for example. I would suggest maybe arriving 5 minutes or so before your appointment to ensure you aren't so stressed, or asking at the point of booking if you will need to fill out a medical history on the next visit, this way you are at least prepared.


     
  • Good service
    SCA Trafalgar Totton 20 May 19
    Rating: 1 5 5
    Written by

    Always good service and not running too late. The need to fill in a completely new medical form every visit is annoying. Could you not print one with at least the contact details/emergency contact etc filled in as they are very likely to be the same? The medical history could also be pre-completed if feasible, and only ask for any changes.


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you for your comments and feed back. We are delighted that you feel we run a good service. With relation to the medical history forms, this is a compulsory requirement that we have to have a signed and updated copy every year, unless the patient has a medical history change since their last appointment.The blue form has to be filled out every new appointment where you aren't in a course of treatment this is an NHS requirement. I hope I have explained the reasons behind the paperwork and you can understand that we only ask for compulsory paperwork to be filled out when it is needed.


     
  • Sca trafalgar totton
    SCA Trafalgar Totton 21 May 19
    Rating: 1 5 4
    Written by

    I have always found the service that I receive from SCA Trafalgar Totton to be very good.


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you for your comments


     
  • Emergency appointment
    SCA Trafalgar Totton 16 May 19
    Rating: 1 5 5
    Written by

    Despite the Practice being 2 dentists down due to illness they managed to give me an emergency appointment. From the moment I arrived until I walked out of the building the staff (reception, dental nurses and dentists) were nothing short of friendly, helpful and professional. A tremendous effort under trying circumstances.


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you for your great feedback. We are pleased that you feel that our team helped you despite sickness. It is always great to hear that we have done something well. We will pass your feedback on to the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 15 May 19
    Rating: 1 5 4
    Written by

    Treatment was efficiently undertaken and completed sensitively.


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you for your comments. This will be passed to the team.


     
  • Best dentist we have found
    SCA Trafalgar Totton 14 May 19
    Rating: 1 5 5
    Written by

    Great staff all round, best dentist we have found.


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you for your comments. This will be passed to the team.


     
  • Fantastic dentist
    SCA Trafalgar Totton 15 May 19
    Rating: 1 5 5
    Written by

    Vipan is fantastic. Couldn't ask for a more attentive dentist. He ensures I'm comfortable as well as making sure the treatment he's giving is 100%, Well done and thank you.


  • Reply by SCA Trafalgar Totton on 21st May 2019

    Thank you very much for your wonderful comment regarding our dentist Vipan. He will be delighted to read this comment. We will pass this on to him.


     
  • A really good experience
    SCA Trafalgar Totton 15 May 19
    Rating: 1 5 4
    Written by

    A really good experience. Very quick efficient and the lady was very helpful.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    Thank you for taking the time to leave feedback. We will pass this to the team.


     
  • Quite simply brilliant
    SCA Trafalgar Totton 14 May 19
    Rating: 1 5 5
    Written by

    Eleni (Dentist) is quite simply brilliant - reassuring, explains what she is doing and I would recommend her & SCA Trafalgar to anyone.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    We are delighted with your kind feedback. We will pass this on to Eleni, who will be very pleased to read this. Thank you.


     
  • I always enjoy coming
    SCA Trafalgar Totton 10 May 19
    Rating: 1 5 5
    Written by

    I always enjoy coming to see my dentist. Waiting time is minimal and the reception staff are efficient and friendly- even when very busy! My dentist treats me as a person not a patient. He explains what he is doing and gives helpful advice.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    Thank you for your lovely feedback. We will pass this on to the team.


     
  • Always good service
    SCA Trafalgar Totton 11 May 19
    Rating: 1 5 5
    Written by

    Always good service and very friendly.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    Thank you for your feedback. We will share this with the team


     
  • Great, on time, friendly, helpful
    SCA Trafalgar Totton 10 May 19
    Rating: 1 5 5
    Written by

    Great, on time, friendly, helpful and information staff team.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    Thank you for taking the time to leave feedback. We very much appreciate it.


     
  • I was very pleased
    SCA Trafalgar Totton 08 May 19
    Rating: 1 5 4
    Written by

    I was very pleased with my appointment with my last dentist.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    We are happy to read you are pleased with your appointment, We will share this with the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 08 May 19
    Rating: 1 5 5
    Written by

    The first time I have seen the lady dentist. Excellent.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    We are very pleased to see you are happy with one of our dentists. Thank you


     
  • A pleasant visit
    SCA Trafalgar Totton 06 May 19
    Rating: 1 5 4
    Written by

    I had a pleasant visit, nothing to complain about.


  • Very courteous, helpful
    SCA Trafalgar Totton 08 May 19
    Rating: 1 5 5
    Written by

    All the team are very courteous, helpful, always try to accommodate at short notice,very professional.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    We are delighted to read your feedback. We thank you for taking the time to do it. We will share this with the team.


     
  • Great dentist
    SCA Trafalgar Totton 06 May 19
    Rating: 1 5 5
    Written by

    Great dentist overall. Good reception and great dentist, helpful and easy


  • Trafalgar dental practice
    SCA Trafalgar Totton 09 May 19
    Rating: 1 5 5
    Written by

    Had a regular 1 year checkup. Surprised by how quickly the dentist was able to check the condition of my teeth. I remember in the "old days" a dentist would read out the condition of each tooth, by number, to the dental assistant who logged their condition. Perhaps the checkup is more streamlined these days?


  • My treatment was outstanding
    SCA Trafalgar Totton 08 May 19
    Rating: 1 5 5
    Written by

    My treatment was outstanding. I was made to feel at ease and I was included in any "chat" that was taking place (which is not always the case between professionals). My appointment was more or less on time, which is good.


  • Reply by SCA Trafalgar Totton on 23rd May 2019

    Thank you for your kind feedback. we are very pleased to read of your satisfaction. we will pass this on to the team.


     
  • I have confidence in our dentist
    SCA Trafalgar Totton 04 May 19
    Rating: 1 5 5
    Written by

    Always pleasant and polite and thorough. I have confidence in our dentist.


  • Good welcome
    SCA Trafalgar Totton 09 May 19
    Rating: 1 5 5
    Written by

    Good welcome, appointment was on time.


  • Efficient service
    SCA Trafalgar Totton 02 May 19
    Rating: 1 5 5
    Written by

    Appointment on time and very professional service and advice.


  • Seen quickly
    SCA Trafalgar Totton 01 May 19
    Rating: 1 5 5
    Written by

    It was good of the dentist to fit me in so quickly after my tooth broke. I saw him the next day and he fixed my tooth very quickly, setting me up another date to review the temporary filling.


  • Dental appointment
    SCA Trafalgar Totton 21 Apr 19
    Rating: 1 5 3
    Written by

    I've been going for quite sometime and they've had quite a lot of dentists over the years. Each with different pluses and minuses. Today's appointment was ok, the receptionist as per usual was lovely and managed to get me seen asap. I think the actual appointment was rushed, I always feel like the dentist doesn't have time to see me even though I'm paying what I consider a lot for a few minutes of their time. I never got a cleaning or anything just a very quick peek at my tooth that was an issue. Was told I had to come back if I wanted my teeth checked properly. I felt like I was being punished for not going regularly. I can't afford to pay a dentist 30-50 pounds for two minutes in the chair that's why I dont have regular appointments. Wish she would have just taken two minutes to check my teeth over in this appointment rather than making me come back and paying even more. Not happy really. Had to ask myself if tooth was infected as wasnt told, and request myself to see the xray as wasnt shown. Think dentist should allow the patient be more inclusive in their treatments and discussions.


  • Fantastic service
    SCA Trafalgar Totton 30 Apr 19
    Rating: 1 5 5
    Written by

    Fantastic service from Namrata Vira and her Dental nurse, I am a very nervous patient and they looked after me and kept me informed and reassured while treating me. Please pass on my thanks.


  • Good service
    SCA Trafalgar Totton 18 Apr 19
    Rating: 1 5 4
    Written by

    Friendly welcome, had to fill forms out for medical records, did not wait long to see dentist. Just had check upon this visit. Pleased with dentist but felt she was rushing and not too though . She did not even clean and descale my teeth like they normally do. Other then that fine. I had to phone up later in the day to change a future appointment I had made, but was kept waiting for 12 mins for someone to answer, which I think is too long.


  • Hygienist appointment
    SCA Trafalgar Totton 24 Apr 19
    Rating: 1 5 5
    Written by

    Visit to hygienist. All staff friendly and helpful. Clean and tidy premises.


  • Sca trafalgar totton
    SCA Trafalgar Totton 23 Apr 19
    Rating: 1 5 4
    Written by

    Very friendly staff always polite and helpful. Don't keep you waiting long.


  • Prompt, friendly
    SCA Trafalgar Totton 20 Apr 19
    Rating: 1 5 5
    Written by

    Very prompt in seeing me, friendly and welcoming.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 09 Apr 19
    Rating: 1 5 4
    Written by

    Always been very happy with the service provided at Trafalgar and my latest appointment was no exception. The only thing I did not agree with was the charging upfront for dental costs - I budget on a monthly basis and was not aware that this had changed - I need some work done on my next visit and having to pay for this up front was not something I had budgeted for, this now leaves me short. I understand the reasons you are doing this for but for people that do pay like myself it is rather unfair.


  • I would recommended this practice
    SCA Trafalgar Totton 17 Apr 19
    Rating: 1 5 5
    Written by

    The Dentist that I saw was very nice and did apologise for running behind. The staff are very friendly and I would recommended this practice.


  • Very happy with my dentist
    SCA Trafalgar Totton 12 Apr 19
    Rating: 1 5 5
    Written by

    Very happy with my dentist. I always get very nervous going to the dentist but everyone at Trafalgar always put me at ease, welcoming, friendly and helpful, especially my dentist Eleina.


  • Quick and prompt service
    SCA Trafalgar Totton 12 Apr 19
    Rating: 1 5 5
    Written by

    Straight forward checkup - quick and prompt service from friendly staff.


  • Fantastic service and treatment
    SCA Trafalgar Totton 09 Apr 19
    Rating: 1 5 5
    Written by

    Fantastic service and treatment. Vipan and his nurse were really reassuring.


  • Very polite and welcoming
    SCA Trafalgar Totton 09 Apr 19
    Rating: 1 5 5
    Written by

    The dentist and dental nurse were very polite and welcoming. There were 2 people at the reception desk when we arrived. One was on the telephone, the other receptionist was checking patients in as quickly as she could.


  • My dentist was very professional
    SCA Trafalgar Totton 09 Apr 19
    Rating: 1 5 5
    Written by

    My Dentist was very professional and the treatment I received with the filling on my crown was very satisfactory.


  • Sca trafalgar totton
    SCA Trafalgar Totton 08 Apr 19
    Rating: 1 5 4
    Written by

    Parking space available! No queue at Reception. Smiley kind Receptionist. Five minute wait. Pleasant Dentist. Pleasant Assistant. Routine questions. Clean up. Five minutes and out. Paid kind Receptionist.


  • Carried out an excellent repair
    SCA Trafalgar Totton 06 Apr 19
    Rating: 1 5 5
    Written by

    I had broken one of my front top teeth and was going to a conference the next day. An appointment was arranged very quickly and the Dentist Namrata Vira was excellent. She explained everything very clearly and carried out an excellent repair, I was very impressed when she she showed me the completed job. She also identified I was due my 6 month check up in the very near future and conducted this at the same time. Very helpful and thank you all for professional service I received.


  • Filling removal & cast for cap.
    SCA Trafalgar Totton 05 Apr 19
    Rating: 1 5 5
    Written by

    Very pleased with treatment. Injection virtually painless. Very thorough and explained and consulted me on treatment throughout a long appointment.


  • A smooth and pleasant experience
    SCA Trafalgar Totton 04 Apr 19
    Rating: 1 5 5
    Written by

    As usual the visit to the dentist was a smooth and pleasant experience. It all starts when you greeted by the pleasant and friendly receptionists and continues through the friendly and thoroughly professional Dentist and nurses.


  • Sca trafalgar
    SCA Trafalgar Totton 03 Apr 19
    Rating: 1 5 4
    Written by

    Pleased with the treatment received.


  • Dental appointment
    SCA Trafalgar Totton 02 Apr 19
    Rating: 1 5 4
    Written by

    Always late SCA Trafalgar - Totton 20 m8ms late as always


  • Reply by SCA Trafalgar Totton on 2nd April 2019

    Dear Mr James, I am very sorry to hear of your dissatisfaction. I appreciate that we do run late from time to time due to emergency appointments or treatments needing longer than initially anticipated. Sometimes it can be due to patients needing longer with the dentist because they are upset or nervous. We are thankful that most of our patients understand that we are trying to help as many patient's as possible and this can cause delays. If you wish to make to raise your concern with myself the practice manager, I am more than happy to look into your individual case. Please call the practice directly 02380 871166. Thank you for leaving your comments we can only make improvements if we are made aware of the problem.


     
  • Emergency appointment
    SCA Trafalgar Totton 02 Apr 19
    Rating: 1 5 5
    Written by

    Very pleased with repair of broken tooth. Managed to get a morning emergency appointment.


  • Great service and professional
    SCA Trafalgar Totton 01 Apr 19
    Rating: 1 5 5
    Written by

    Very polite team around. Great service and professional.


  • On time, very attentive
    SCA Trafalgar Totton 30 Mar 19
    Rating: 1 5 5
    Written by

    On time, very attentive and helpful advice.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your kind feedback. This will be passed on to the team.


     
  • Efficient and pleasant
    SCA Trafalgar Totton 29 Mar 19
    Rating: 1 5 4
    Written by

    Efficient and pleasant service.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your response. We are pleased to hear of your satisfaction.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 26 Mar 19
    Rating: 1 5 5
    Written by

    Dentist and receptionist very pleasant and polite at all times.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    This is great to hear you are happy with our dental team. we will pass this on to the team.


     
  • Very simple process
    SCA Trafalgar Totton 24 Mar 19
    Rating: 1 5 5
    Written by

    Very simple process. I arrived, checked in, waited only a short time and then had my appointment. Vipan is a friendly guy and I feel comfortable being treated by him.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    We are happy that you are satisfied with the our service and that you feel Vipan is a "friendly guy" Vipan will be very pleased to know this. Thank you and this feedback is appreciated.


     
  • Sca trafalgar
    SCA Trafalgar Totton 21 Mar 19
    Rating: 1 5 5
    Written by

    Excellent, no problems at all, either on this visit, or previous.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thanks for taking the time to leave your feedback. We are pleased that you have no problems and you feel the service is excellent. This will be shared with the team.


     
  • New crown fitted
    SCA Trafalgar Totton 22 Mar 19
    Rating: 1 5 5
    Written by

    Great experience. New crown fitted. My dentist was careful, considerate and friendly.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for leaving such positive feedback. We are delighted to hear you are happy with your new crown and you feel that you have a considerate dentist. We will share this with the team.


     
  • Appointment at sca trafalgar, totton
    SCA Trafalgar Totton 25 Mar 19
    Rating: 1 5 5
    Written by

    I was very happy with my treatment and the care I get from the dentist.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your feedback.


     
  • Would thoroughly recommend
    SCA Trafalgar Totton 23 Mar 19
    Rating: 1 5 5
    Written by

    I had a long standing appointment for a check up made at the last treatment date 6 months ago. I was seen on time and treated with courtesy by all the staff. No one likes going to the dentist, but this was as pleasant as it is possible to be. Would thoroughly recommend.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your kind comment. We will share this with the team.


     
  • Extremely satisfied with the treatment
    SCA Trafalgar Totton 22 Mar 19
    Rating: 1 5 5
    Written by

    Extremely satisfied with the treatment I received and the surgery is only 100 yards from my front door.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    We are delighted to read your feedback and that we are so close to your front door! Thank you for taking the time to post your comments, we will share this with the team.


     
  • Amazing dentist
    SCA Trafalgar Totton 26 Mar 19
    Rating: 1 5 5
    Written by

    Prompt service, amazing dentist.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    We are very happy to read of your satisfaction. We will pass this on to the team.


     
  • Made me very relaxed
    SCA Trafalgar Totton 22 Mar 19
    Rating: 1 5 5
    Written by

    Elina was excellent. I am a nervous patient and she made me very relaxed.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your feedback. This will be passed to Eleni.


     
  • Always polite and helpful.
    SCA Trafalgar Totton 18 Mar 19
    Rating: 1 5 4
    Written by

    No issues with service and everyone is always polite and helpful.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for leaving your comments.


     
  • Sca trafalgar
    SCA Trafalgar Totton 09 Mar 19
    Rating: 1 5 3
    Written by

    Long wait to be able to book in, only one person on reception juggling patients and the phone. Dentist and dental nurse struggled to speak English so wasn't sure what was happening. Dental practice looking very run down and grubby


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for leaving your comments. we would like to look into your comments in more depth. Please can you contact the practice to discuss this issues that you have raised so we can hopefully make improve your visits in the future.


     
  • Very quick appointmen
    SCA Trafalgar Totton 17 Mar 19
    Rating: 1 5 4
    Written by

    Very quick appointment this time. In and out in no time. Quick check and clean.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for taking the time to leave feedback.


     
  • Explained everything well
    SCA Trafalgar Totton 16 Mar 19
    Rating: 1 5 5
    Written by

    Vipan was wonderful. Such a professional and explained everything well. The treatment was a long one but he was brilliant.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your feedback. we will pass this on to vipan and his nurse.


     
  • Appointment at sca trafalgar
    SCA Trafalgar Totton 10 Mar 19
    Rating: 1 5 5
    Written by

    Excellent, especially as my dentist took special time off to do this treatment.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    We are pleased you are happy with your treatment and have commented on your dentist coming in to do your treatment on her time off. we are pleased that you took the time to leave feedback


     
  • Excellent service
    SCA Trafalgar Totton 09 Mar 19
    Rating: 1 5 5
    Written by

    Excellent service by happy helpful staff. Thank you.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    We are pleased to hear of your satisfaction. Thanks for leaving feedback.


     
  • Would highly recommend your practice
    SCA Trafalgar Totton 07 Mar 19
    Rating: 1 5 5
    Written by

    Very professional. I have never had to wait more than 10 minutes. In and out. Thank you and I would highly recommend your practice.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your feedback. We will share this with the practice.


     
  • Thorough treatment and good advice
    SCA Trafalgar Totton 07 Mar 19
    Rating: 1 5 4
    Written by

    Was very pleased with he hygienist! Had a thorough treatment and good advice.


  • Sca trafalgar, totton
    SCA Trafalgar Totton 05 Mar 19
    Rating: 1 5 4
    Written by

    I had two appointments on this visit which worked well. The second checkup visit was very quick,about five minutes, which was the fastest I have experienced. Hopefully everything seemed to be covered in this time though. t aws the time


  • Reply by SCA Trafalgar Totton on 4th April 2019

    Thank you for your feedback. If you have any doubt about what took place at your examination appointment, please feel free to contact the practice where we can look at your notes and if needed see you again. I hope this will help with any concerns that you may have.


     
  • Made my children feel at ease
    SCA Trafalgar Totton 05 Mar 19
    Rating: 1 5 4
    Written by

    The dentist really made my children feel at ease, my 10 year old used to hate coming to the dentist and she has had a turnaround now so thank you!


  • Reply by SCA Trafalgar Totton on 4th April 2019

    We are so pleased to hear that your daughter feels at ease coming to see the dentist. This is exactly how it should be! Thank you for sharing your comments. we will pass this on to the dentist.


     
  • Friendly efficient response
    SCA Trafalgar Totton 05 Mar 19
    Rating: 1 5 5
    Written by

    Friendly efficient response from the team.


  • Excellent treatment
    SCA Trafalgar Totton 01 Mar 19
    Rating: 1 5 5
    Written by

    Excellent treatment from an even more excellent dentist. She is a credit to your surgery.


  • Punctual appointment, friendly
    SCA Trafalgar Totton 28 Feb 19
    Rating: 1 5 5
    Written by

    Punctual appointment, friendly, knowledgeable dentist


  • Sca trafalgar
    SCA Trafalgar Totton 17 Feb 19
    Rating: 1 5 4
    Written by

    Always extremely busy but receptionists are very helpful. I do struggle to understand why personal information is required every time I visit rather than a document asking if there has been any changes in personal circumstances. I understand GDPR policies but our data must be held somewhere so is there any need for repeating this data filling each time we visit? I find myself stressed trying to complete this before I even get to seeing the dentist.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 15 Feb 19
    Rating: 1 5 4
    Written by

    Whilst Eleni worked quickly and professionally, unfortunately she has filled the wrong tooth! After discussions on my check up appointment, I was under the impression that she would be working on another tooth as indicated on my blue sheet. I also felt that as a team she and her assistant had not quite gelled but they may not have been together for very long. Another appointment has been made to discuss the mistake.


  • Reply by SCA Trafalgar Totton on 4th April 2019

    I am very sorry to hear of your concerns. Please can I ask that you contact me Sarah Practice manager to discuss this. Eleni will be very upset that you have left practice with any doubts or concerns. 02380 871166


     
  • Informed and relaxed
    SCA Trafalgar Totton 28 Feb 19
    Rating: 1 5 4
    Written by

    Always made to feel informed and relaxed even for me as a nervous patient, the treatment went well and as quickly as possible. Thank you Eleni.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 27 Feb 19
    Rating: 1 5 4
    Written by

    I always find the staff courteous and professional.


  • Appointment was on time
    SCA Trafalgar Totton 25 Feb 19
    Rating: 1 5 5
    Written by

    Appointment was on time, routine check-up.


  • Sca trafalgar
    SCA Trafalgar Totton 27 Feb 19
    Rating: 1 5 5
    Written by

    Well organised, I had to wait about 5-10 minutes past the appointment time but was advised on arrival.


  • Root canal
    SCA Trafalgar Totton 24 Feb 19
    Rating: 1 5 4
    Written by

    The dentist and assistant were very friendly and attentive to how I was feeling though the entire procedure, I felt a very small amount of pain but nothing to what I thought it would be, I was very impressed with service I received and the dentist was very informative as to what the next steps would be.


  • Appointment at sca trafalgar - totton
    SCA Trafalgar Totton 13 Feb 19
    Rating: 1 5 5
    Written by

    There were some issues at SCA Trafalgar - Totton prior to my appointment that meant cancelling me twice. The staff handled this well and politely. I was able to re-book appointments quickly. Well done for dealing efficiently with a difficult situation.


  • Very friendly and patient with my son
    SCA Trafalgar Totton 21 Feb 19
    Rating: 1 5 5
    Written by

    The dentist was very friendly and patient with my son who was incredibly anxious.


  • Very thorough and informative
    SCA Trafalgar Totton 21 Feb 19
    Rating: 1 5 5
    Written by

    My visit was with Mandy the hygienist. My appointment was bang on time and Mandy was very thorough and informative as she always is. Reception staff are also very nice.


  • Always a pleasure
    SCA Trafalgar Totton 20 Feb 19
    Rating: 1 5 5
    Written by

    Great. As always light hearted conversation. And good information related to any surgery. Always a pleasure. I would always recommend.


  • Appointment at sca trafalgar totton
    SCA Trafalgar Totton 18 Feb 19
    Rating: 1 5 4
    Written by

    Prompt, Professional and Polite.


  • Excellent dentist
    SCA Trafalgar Totton 16 Feb 19
    Rating: 1 5 5
    Written by

    Excellent dentist in every way really. No complaints at all.


  • Very professional, caring
    SCA Trafalgar Totton 19 Feb 19
    Rating: 1 5 5
    Written by

    Very professional, caring approach and super efficient.


  • I was seen very quickly
    SCA Trafalgar Totton 18 Feb 19
    Rating: 1 5 5
    Written by

    I was seen very quickly and a good update on the condition of my teeth and gums, very satisfied.


  • Wonderful care
    SCA Trafalgar Totton 16 Feb 19
    Rating: 1 5 5
    Written by

    Appointment on time, wonderful care.


  • Seen on time
    SCA Trafalgar Totton 15 Feb 19
    Rating: 1 5 5
    Written by

    Seen on time, treated respectfully.


  • Clearly explained everything
    SCA Trafalgar Totton 15 Feb 19
    Rating: 1 5 5
    Written by

    As ever efficient but not rushed. Could not see my normal dentist for various reason, but Lloyd was superb. Clearly explained everything he was doing, shared x-rays and any concerns he had with them and was gentle with the scaling. Thank you


  • Excellent treatment
    SCA Trafalgar Totton 15 Feb 19
    Rating: 1 5 5
    Written by

    Excellent treatment, everything explained.


  • A1 service
    SCA Trafalgar Totton 14 Feb 19
    Rating: 1 5 5
    Written by

    A1 service as usual


  • Friendly and competent care
    SCA Trafalgar Totton 14 Feb 19
    Rating: 1 5 5
    Written by

    The overall service was very efficient. Since going to SCA Trafalgar some time ago, I have always experienced the same friendly and competent care. The dentist I have been seeing for treatment is really good and has a friendly and professional attitude. Thank you SCA Trafalgar.


  • Lovely caring dentist
    SCA Trafalgar Totton 14 Feb 19
    Rating: 1 5 5
    Written by

    Friendly staff. Lovely caring dentist who I felt was acting in my best interest. I am very pleased with the practice.


  • Cannot fault the practice
    SCA Trafalgar Totton 12 Feb 19
    Rating: 1 5 5
    Written by

    Received pleasantly by the receptionist. Seen only a few minutes after my appointment time. Jolly welcome from Eleni. Efficiently attended to and my wishes respected. Cannot fault the practice - dear Mr Charlton would be happy that his excellent ‘old’ practice is in safe hands. Thank you.


  • Appointment at sca trafalgar
    SCA Trafalgar Totton 09 Feb 19
    Rating: 1 5 4
    Written by

    Went for a dental and hygienist appointment, waiting time was excellent as seen straight away. On discussing my concerns with hygienist I was told the dentist was not available. It would have been useful to know this prior to attending as I would have rearranged the appointments. When you are on a limited time schedule having appointments following each other is essential. I now have to wait over two weeks for other appointment, having to take more time of work. I appreciate that illness can not be helped but this is the third time my dental appointment has been cancelled.


  • Reply by SCA Trafalgar Totton on 13th February 2019

    We are sorry to hear of your dissatisfaction. On the day your appointments your dentist un-expectantly took ill. Although every effort is made not to cancel patients at short notice on this occasion it was unavoidable and we were unable to notify you in-advance of the appointment. We apologise for any inconvenience.


     
  • A very good experience
    SCA Trafalgar Totton 08 Feb 19
    Rating: 1 5 5
    Written by

    Staff always friendly and helpful. Dentist and assistant friendly and chatty. Overall a very good experience.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    We are delighted to see you are happy with out dentists and staff at the practice. We will share this with the team.


     
  • I am always satisfied
    SCA Trafalgar Totton 09 Feb 19
    Rating: 1 5 5
    Written by

    I am always satisfied and happy with the treatment I receive. All the staff are very polite and helpful.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for leaving your kind comments. We will pass this on to the team.


     
  • Caring, kind
    SCA Trafalgar Totton 08 Feb 19
    Rating: 1 5 5
    Written by

    I found Lloyd to be very kind, last year I had a stroke and was finding difficulty cleaning my teeth so not only did he give them a good clean he also suggested an electric toothbrush to make it easier, and also booked me in 3 months later for another clean. Thankfully I am nearly recovered but very grateful that my teeth have been kept up


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Dear Mrs Haylor, We are pleased to see you are happy with the service that you have received from Lloyd. We will pass this on to him. We hope you will continue to recover.


     
  • Dental appointment
    SCA Trafalgar Totton 08 Feb 19
    Rating: 1 5 4
    Written by

    Emergency appointment to fix broken tooth, temporary filling installed, no subsequent problem except cost of recommended treatment.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for taking the time to leave feedback. This will be passed to the team.


     
  • Always efficient and friendly
    SCA Trafalgar Totton 12 Feb 19
    Rating: 1 5 5
    Written by

    The staff are always efficient and friendly. I received reminders by e-mail and text well in advance.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for your feedback. We will pass this to the team.


     
  • Sca trafalgar totton
    SCA Trafalgar Totton 08 Feb 19
    Rating: 1 5 5
    Written by

    Mr Vipan cares about his work, it shows, would help if he had hygienist to support him. Would recommend Mr Vipan.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Dear Mr Graham, we are pleased to see you are happy with your dentist Vipan and you feel he cares. This will be passed to him so thank you. We do have a hygienist who works 4 days a week at the moment. If you wish to see our hygienist please contact the practice to book an appointment.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 07 Feb 19
    Rating: 1 5 5
    Written by

    Though I do not willingly visit a dentist due to previous experiences, this does seem to me to be a decent one.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    We are delighted to hear of your kind comments. we hope your confidence will continue to grow. We will share this with the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 07 Feb 19
    Rating: 1 5 4
    Written by

    Great dentist and dental nurse overcome technical problems to provide service.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    We are pleased to hear of your satisfaction. On that particular day we were having problems and you were such a generous patient who supported us whilst we got things sorted. We thank you for your patience on that day.


     
  • Wonderful and very helpful staff
    SCA Trafalgar Totton 07 Feb 19
    Rating: 1 5 5
    Written by

    Easy and great experience! Wonderful and very helpful staff.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for your feedback. We are pleased to hear your positive comments. We will share this with the team.


     
  • Surgeon took trouble to explain
    SCA Trafalgar Totton 05 Feb 19
    Rating: 1 5 4
    Written by

    Surgeon took trouble to explain and recommendations.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    We are pleased to hear of your satisfaction. We will pass this on to the team.


     
  • Appointment at sca trafalgar
    SCA Trafalgar Totton 02 Feb 19
    Rating: 1 5 5
    Written by

    Excellent friendly service.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for your comments. we will pass it on to the team.


     
  • Very good
    SCA Trafalgar Totton 29 Jan 19
    Rating: 1 5 5
    Written by

    Dental care and receptionists are very good.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for your comments. we are pleased to hear of your satisfaction. we will pass this on to our team.


     
  • Very kind, friendly
    SCA Trafalgar Totton 29 Jan 19
    Rating: 1 5 5
    Written by

    Very kind, friendly and professional.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for your feedback. we are delighted you are satisfied with our service. We will share this with the team.


     
  • Pleasant and friendly
    SCA Trafalgar Totton 27 Jan 19
    Rating: 1 5 5
    Written by

    Just a check-up. Really friendly receptionist, needed to be seen on time as I had another appointment to go to, she was very helpful and understanding. Dentist is just lovely, she knows I am a bit nervous and is very considerate and kind.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for taking the time to leave your feedback. We are pleased you are happy with our reception and dentist. We will pass this on to the team.


     
  • Very professional, timely
    SCA Trafalgar Totton 28 Jan 19
    Rating: 1 5 5
    Written by

    Very pleased with treatment received over the last 5 years. Very professional, timely and polite.


  • Reply by SCA Trafalgar Totton on 14th February 2019

    Thank you for your comments. We are pleased that you have been with us so long and are happy with the service we offer. Your feedback is appreciated.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 26 Jan 19
    Rating: 1 5 5
    Written by

    Was treated bang on time and they were courteous throughout.


  • Reply by SCA Trafalgar Totton on 7th February 2019

    Thank you for leaving your feedback. We appreciate the time it took you to comment. We will pass this on to the team.


     
  • Lovely and caring
    SCA Trafalgar Totton 25 Jan 19
    Rating: 1 5 5
    Written by

    What a lovely and caring lady. My son asked a lot of questions as he gets a bit worried after a painful passed experience and this lady was very good and answered all questions and talked them both through the treatment.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your positive feedback. We are delighted to hear your son was treated well by our dentist. We will pass this on to the team.


     
  • Kind, efficient and on time
    SCA Trafalgar Totton 23 Jan 19
    Rating: 1 5 5
    Written by

    A well organised Practice. An excellent dentist who is gentle, kind, caring and very skilled.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your kind comments. We will pass this on to the team.


     
  • Very pleased with treatment
    SCA Trafalgar Totton 22 Jan 19
    Rating: 1 5 5
    Written by

    Hygienist visit, very pleased with treatment and happy with advice.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your feedback. We will pass this on to Mandy your hygienist.


     
  • Sca trafalgar
    SCA Trafalgar Totton 22 Jan 19
    Rating: 1 5 5
    Written by

    I arrived and was seen very quickly, the treatment I received was very professional. The hygienist and the dentist were very friendly and keep me informed about my treatment.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    We are delighted to hear of your satisfaction. We will pass this on to the team.


     
  • Helpful and very informative
    SCA Trafalgar Totton 17 Jan 19
    Rating: 1 5 5
    Written by

    Dentist was friendly, helpful and very informative.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    We are pleased you found our dentist to be helpful and informative. We will pass this on to the team.


     
  • Excellent dental centre
    SCA Trafalgar Totton 16 Jan 19
    Rating: 1 5 5
    Written by

    Excellent dental centre with friendly staff and good parking. Very little waiting time for appointments and good appointment reminder system.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    We are so pleased to hear you found our dental practice to be excellent! we will pass this on to the team.


     
  • Helpful and very competent
    SCA Trafalgar Totton 12 Jan 19
    Rating: 1 5 5
    Written by

    I find that the staff are helpful and very competent.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your kind feedback.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 17 Jan 19
    Rating: 1 5 5
    Written by

    Found the Dentist and Nurse to be calming, professional and willing to explain.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your feedback. We are happy to hear you found our dentist and nurse calming and professional. We will pass this on to them.


     
  • Prompt, courteous
    SCA Trafalgar Totton 17 Jan 19
    Rating: 1 5 5
    Written by

    My appointment yesterday was on time, and I was dealt with quickly. All the staff were most courteous.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your comments. We will pass this on to the team.


     
  • Reassuring and good advice
    SCA Trafalgar Totton 16 Jan 19
    Rating: 1 5 5
    Written by

    My appointment went to plan, on time, very courteous staff, reassuring and good advice.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your feedback. We are pleased to hear you were happy with the service we provided. We will your comments onto the team.


     
  • Careful and painless
    SCA Trafalgar Totton 16 Jan 19
    Rating: 1 5 5
    Written by

    Careful and painless treatment, all you could ask for from your dentist.


  • Reply by SCA Trafalgar Totton on 29th January 2019

    Thank you for your kind feedback we will share this with our team.


     
  • Pleasant, friendly and efficient
    SCA Trafalgar Totton 15 Jan 19
    Rating: 1 5 5
    Written by

    Very good. Did not have to wait long. Eleni is pleasant, friendly and efficient.


  • Reply by SCA Trafalgar Totton on 23rd January 2019

    We are so pleased you had a pleasant experience with Eleni and are happy with the treatment she provided for you. We will pass this on to her.


     
  • Excellent and professional treatment
    SCA Trafalgar Totton 13 Jan 19
    Rating: 1 5 5
    Written by

    My dentist was able to repair a broken tooth without needing to drill and now its as good as new. The abrasive gel used to prepare the tooth made me catch my breath but my dentist and nurse ensured I had recovered before continuing.


  • Reply by SCA Trafalgar Totton on 18th January 2019

    Thank you for your feedback. We are delighted to hear you were happy with your treatment and you were reassured by the dentist and nurse. We will pass your feedback on to the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 14 Jan 19
    Rating: 1 5 3
    Written by

    After spending Christmas with a swollen face because of an infection under my root and having to go to AandE Xmas eve for antibiotics I was expecting a little more to be done although my appointment was for my six monthly checkup I did have an X-ray taken but am now having to wait a whole month for treatment, I think it would be a good idea to have emergency slots left available for such cases.


  • Reply by SCA Trafalgar Totton on 17th January 2019

    Dear Mr King, we are sorry to hear of your dissatisfaction. So we can look at it in more detail, please can I ask you to contact the practice manager who will be happy to investigate your your concerns.


     
  • Very happy with the care
    SCA Trafalgar Totton 13 Jan 19
    Rating: 1 5 5
    Written by

    Very happy with the care, information and attitude. Very glad to have Lloyd as my dentist. First time in a long time I feel confident I'm receiving the correct restoration and upkeep on my teeth. Well done to all at the surgery.


  • Reply by SCA Trafalgar Totton on 18th January 2019

    We are so pleased to hear you are happy with your dentist Lloyd. We will pass this on to him and our team.


     
  • Composit veneers
    SCA Trafalgar Totton 11 Jan 19
    Rating: 1 5 5
    Written by

    Yesterday I had the second half of my treatment completed. The bottom 8 veneers fitted. I had gone for the composite as opposed to the porcelain, mainly due to the massive difference in price. It is also a lot less invasive as my teeth are already heavily filled. I am very happy with the service I have received from Namrata and her assistant. And I am extremely happy with the results.


  • Reply by SCA Trafalgar Totton on 18th January 2019

    Dear Tracey, we are delighted to hear that you are pleased with the treatment you have had from Namrata. We will pass this feedback onto her.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 08 Jan 19
    Rating: 1 5 4
    Written by

    Happy with the service and treatment I received.


  • Reply by SCA Trafalgar Totton on 18th January 2019

    Thank you for your feedback. We will pass this on to the team.


     
  • Quite impressed
    SCA Trafalgar Totton 08 Jan 19
    Rating: 1 5 4
    Written by

    I'm not a big fan of dentists due to history from an early age. So far I've been quite impressed though still nervous!


  • Reply by SCA Trafalgar Totton on 18th January 2019

    Thank you for your feedback. We are pleased to hear you are happy with our services. We hope with time you will gain confidence.


     
  • Treatment fantastic and prompt
    SCA Trafalgar Totton 08 Jan 19
    Rating: 1 5 5
    Written by

    All staff very helpful and dental treatment fantastic and prompt.


  • Reply by SCA Trafalgar Totton on 14th January 2019

    Thank you for your feedback. We are really appreciate your kind comments. We will pass this on to the team.


     
  • Efficient, prompt, friendly
    SCA Trafalgar Totton 08 Jan 19
    Rating: 1 5 5
    Written by

    Efficient, prompt, friendly, all good.


  • Reply by SCA Trafalgar Totton on 14th January 2019

    Thank you for taking the time to leave feedback. We are pleased you are happy with our practice. We will pass your feedback onto the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 30 Dec 18
    Rating: 1 5 2
    Written by

    Very very disappointed. The dentist refused to treat me, said there was nothing he could do. Why give me the appointment in the first place? I rang the surgery and informed them that I had attended another surgery that was more local to me but was having problems with the work done. I went back to that dentist to correct the issues I had but was informed that there was nothing she could do about it. Sometimes you have to be prepared to travel, that is why I contacted SCA Trafalgar in Totton again. I am very disappointed that the dentist in Totton was not prepared to help me. I travelled all that way for nothing. I did wonder whether he had issues re the fact that I was not a paying patient having lost my job in September.


  • Reply by SCA Trafalgar Totton on 4th January 2019

    I am extremely disappointed to hear of your unsatisfactory appointment with us. Looking at your response it's very difficult to explain without knowing the full extent of the problem. Please can I ask that you contact the practice manager so that your concerns can be investigated thoroughly.


     
  • Quick and efficient service
    SCA Trafalgar Totton 22 Dec 18
    Rating: 1 5 5
    Written by

    The dentist quickly identified the issue and provided the solution. I was happy with a quick and efficient service.


  • Reply by SCA Trafalgar Totton on 14th January 2019

    Thank you for your feedback. We are very pleased to hear you are happy with your appointment. We hope you continue to feel that way. Thank you


     
  • Good service
    SCA Trafalgar Totton 20 Dec 18
    Rating: 1 5 5
    Written by

    Good service and helpful staff.


  • Reply by SCA Trafalgar Totton on 14th January 2019

    Thank you for your feedback. We will pass this on to the team.


     
  • Very polite and helpful
    SCA Trafalgar Totton 19 Dec 18
    Rating: 1 5 5
    Written by

    The receptionist and dental nurse were very polite and helpful. I was seeing a new dentist, I didn't have to wait long, she made me feel very comfortable and was very polite.


  • Reply by SCA Trafalgar Totton on 21st December 2018

    We appreciate your comments. We are pleased that you had a good experience with us. We will pass your feedback on to the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 18 Dec 18
    Rating: 1 5 5
    Written by

    Am a very nervous patient but both the dentist and the assistant was very good with me kept me updated on everything he was doing and stopped when I needed them to and I left feeling good and wondering why I was so nervous in the first place, thank you.


  • Reply by SCA Trafalgar Totton on 19th December 2018

    Thank you for taking the time to leave feedback. We are pleased that you were happy with the dentist and nurse who treated you. We will pass your feedback on to the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 14 Dec 18
    Rating: 1 5 5
    Written by

    From arrival to treatment through to finalising payment, everything was done professionally and with care.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We appreciate the time you have taken to leave feedback. We are really pleased that you are satisfied with the level of service you have received from the practice.


     
  • Very supportive of my anxieties
    SCA Trafalgar Totton 13 Dec 18
    Rating: 1 5 5
    Written by

    My dentist is very supportive of my anxieties and I feel well looked after.


  • Reply by SCA Trafalgar Totton on 19th December 2018

    Thank you for your feedback, we are very happy that you feel supported by your dentist. We will pass your comments on to the team.


     
  • Your appointment at sca trafalgar - totton - hygienist
    SCA Trafalgar Totton 13 Dec 18
    Rating: 1 5 4
    Written by

    Very thorough and nice lady. She was very professional. My only criticism is that I was called in 5 minutes late and I was the first appointment of the day!


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your feedback. We are sorry to read that you went into the surgery later than your allotted time. We make every effort to run on time but on occasions this might not be possible due to emergency treatments or breakdowns. We are also delighted to read that you feel our colleague was professional and you were happy with her. Thank your for your comment.


     
  • Polite, supportive
    SCA Trafalgar Totton 12 Dec 18
    Rating: 1 5 5
    Written by

    The appointment time was adhered to within a few minutes and the Dentist and Dental Nurse were polite. They both took time and trouble to deal with our queries and concerns and explained clearly the alternative treatments and the cost associated with them. They were both supportive and gave us confidence in their advice.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 12 Dec 18
    Rating: 1 5 4
    Written by

    This was the first time I have seen this Dentist, Namrata, she was very nice and efficient. Would recommend others to see her.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for leaving feedback. We are very happy to hear that you were happy with your appointment with Namrata. We will pass this on to her.


     
  • Polite and courteous
    SCA Trafalgar Totton 09 Dec 18
    Rating: 1 5 5
    Written by

    The dentist and dental nurse were polite and courteous and I did not have to wait for long before I was called for my appointment.


  • Reply by SCA Trafalgar Totton on 11th December 2018

    Thank you for your feedback. We are pleased to hear you were happy with your appointment. We hope you continue to be happy with our services.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 06 Dec 18
    Rating: 1 5 3
    Written by

    I had a number of appointments with SCA and on most occasions my teeth have been examined, areas requiring treatment noted but this treatment has rarely been undertaken at that appointment or others. I have had a tooth extracted not at the dentist but after referral at the hospital , I have had a filling recently which I had to ask to be undertaken as they appeared not to want to undertake it as it was not causing any pain, I have another tooth that has broken away which has pieces of tooth and a root canal rod left in situ. The dentist said that he could not remove them as they are too small and is again referring me to hospital to get this work done, which should happen in a few months. Unfortunately my opinion is that they just want the routine appointments which have a quick turnover but not the issues that arise which might take longer in my case anyway.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your comments. We are sorry that you feel disappointed with our service. As you have a couple of area's of concern we would like to look into this in more depth and give you a thorough explanation. We would ask that you contact the practice at your earliest convenience.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 27 Nov 18
    Rating: 1 5 3
    Written by

    Most feed back forms are angled at particular selected elements. The questions asked here are basic. Recently I had a `not very good` situation, whereby communication between the Totton dentist was very poor, almost bad, and their company based in Gosport. I was referred for an OPG, with raging tooth ache. If had not made the chasing up of the referral to the Gosport unit, I would have waited quite a few days more. This saga was well documented with the Practice Manager at the Totton surgery. The entire `issue` was related that communication between the two units is carried out by second class post. My referral was made on a Tuesday and the post went off, as per normal practice on the Thursday. Surely e-mail would be exceptional efficient and of course `instant`..


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We would like to assure you that our post gets sent daily. I apologise for any mis-understanding which implied that we waited 2 days to post a letter. We are looking at ways to improve and will take your comments on board.


     
  • Excellent check up
    SCA Trafalgar Totton 07 Dec 18
    Rating: 1 5 5
    Written by

    I’ve always found my dentist thorough and caring. His skills and professionalism inspire confidence. He takes care to explain treatments and different options especially in relation to my age. He works very effectively in partnership with his dental nurse. I have recently needed urgent treatment and have been seen by him very quickly. He is doing a very good job in helping me keep my own teeth!


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We are so pleased to hear of your positive experience at the practice. We will pass this on to our team.


     
  • Composite veneers
    SCA Trafalgar Totton 03 Dec 18
    Rating: 1 5 5
    Written by

    After a year or so of considering having composite veneers done I took the plunge last week. Having met another patient that had already had them, I felt reassured. I was very nervous before the appointment, but was excited too. My dentist was amazing and so patient and her assistant was fab. She knew exactly where to place the suction tube and at the right time, without being asked. It was a long appointment, 3 hours in total, but didn't feel long at all. I am going back in January to have the bottom ones done. Am I happy? Absolutely. I have never felt confident about my teeth and over the years, even less so. Wish I'd had it done years ago. One happy customer!


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your lovely comments. We will pass this on to the team. We are so pleased to hear that you were/are so happy with the dentist and your treatment. It is always fantastic to hear when patients feel so confident from dental treatment at our practice. We look forward to seeing you in the new year.


     
  • Excellent treatment
    SCA Trafalgar Totton 30 Nov 18
    Rating: 1 5 5
    Written by

    Excellent treatment. Dentist was very efficient, friendly and explained the work she carried out on an unexpected filling after informing me of the cost.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your feedback. We will share this with the team.


     
  • Very pleased with the practice
    SCA Trafalgar Totton 04 Dec 18
    Rating: 1 5 5
    Written by

    Very pleased with the practice, I'm nervous of the drill so the dentist used a scrapper to clean away the plaque, also if a drill is needed I have asked before to turn the volume up on the radio which they were happy to do.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for sharing your experience. We are so pleased that you feel you can communicate with the dentist in this case to turn the radio up to help with your nerves. We hope you continue to grow in confidence at each visit.


     
  • Staff are always friendly
    SCA Trafalgar Totton 03 Dec 18
    Rating: 1 5 5
    Written by

    Staff are always friendly, never had an issue with them or the services provided.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 01 Dec 18
    Rating: 1 5 4
    Written by

    The staff are always friendly and keep me informed.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your feedback. We will share this with the team.


     
  • Family appointment for checkups
    SCA Trafalgar Totton 29 Nov 18
    Rating: 1 5 5
    Written by

    Family appointment for checkups. Reception staff friendly and efficient. Dentist and dental nurse friendly, very thorough with examination.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We are pleased to hear of your satisfaction. We will pass this on to the team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 29 Nov 18
    Rating: 1 5 5
    Written by

    I was happy with the service provided


  • Brilliant dentist
    SCA Trafalgar Totton 29 Nov 18
    Rating: 1 5 4
    Written by

    Friendly staff and brilliant dentist.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your feedback. We are happy to hear you have had a positive experience at the practice. We will pass this on to the team.


     
  • They saw me quickly
    SCA Trafalgar Totton 28 Nov 18
    Rating: 1 5 5
    Written by

    They saw me quickly and when my dentist was ill they offered another dentist in the same day.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We are so pleased you were still seen on the same day even though your dentist was off ill. We do try where possible to minimalize any inconvenience. We thank you for your feedback and we will pass this on to team.


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 28 Nov 18
    Rating: 1 5 5
    Written by

    Always good treatment.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 27 Nov 18
    Rating: 1 5 5
    Written by

    I would always recommend this dental practice as they are always so welcoming but most of all my dentist doesn’t give me pain. She is the only dentist who can inject me with me not panicking as she numbs me first.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your feedback, We are happy you have had such a good experience. We will pass this to the team.


     
  • Thank you totton trafalgar
    SCA Trafalgar Totton 27 Nov 18
    Rating: 1 5 5
    Written by

    My experience was and has always been one of satisfaction. I have always been greeted by both reception and dentist with a very warm welcome. The help within the surgery is always light hearted and comfortable. I have had a number of procedures at this surgery and have zero complaints. Only praise. Thank you Totton Trafalgar for making what could be a terrifying experience one of calm and warmth.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your wonderful feedback. We are pleased that you have had a good experience with us. Your feedback will be passed on to the team.


     
  • Sca trafalgar
    SCA Trafalgar Totton 22 Nov 18
    Rating: 1 5 2
    Written by

    New dentist Vipan at practice my first time seeing him. Firstly I couldn't really understand what he was saying most of the time. I had to say pardon and sorry several times. Then the most unpleasant thing... He asked me to open my mouth. Suddenly he used 2 fingers on each hand to stretch my mouth wider..a really horrible and uncomfortable feeling. Usually dentists have stretched out one side then let go and stretched the other side. Not both at once!!!! Then he mentioned the moles on my face... Really! I don't mind answering questions about my teeth although surely you should have all info on the computer and the rest can be seen. I do object to having to fill out a questionnaire every time I go, it's like I'm re registering every time and no info is saved. What a massive waste of paper in this paperless enviromentally friendly life we try to lead. You must waste reams of paper on a daily basis. I was in there about 20 mins as well... Was expecting a quick check up not 3 xrays, more questions about my food and drink intake and whether I have sugar in my tea! Plus lots of others which wasn't easy as I had to keep asking him to repeat them. Never have I had so many questions. Overall all that was most unpleasant appt I've had in many years and I've never been reluctant to go the dentist... That has now changed.


  • Reply by SCA Trafalgar Totton on 13th December 2018

    I very sorry to hear of your dissatisfaction at the practice. Please can I invite you to contact myself at the practice so I an look into your concerns in more depth and hopefully resolve some of the issues. I know that Mr Malhan will be very saddened to hear that you didn't have a good experience with him and I am sure would also like to meet with you so he can explain what he was doing. As there are a few points which you have raised I feel meeting in person or speaking to me over the phone if that suits you, might help reassure you that there were only good intentions made. I look forward to hearing from you. Mrs Sarah Hutchins Practice Manager


     
  • Valuable advice and guidance
    SCA Trafalgar Totton 02 Nov 18
    Rating: 1 5 5
    Written by

    SCA are very efficient and friendly and my dental experience has been all positive on every visit. The dentist Vipan, has given valuable advice and guidance.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    Thank you for your feedback. We are delighted that you have had a positive experience at the practice and you are happy with the service that Vipan has given you. We will let Vipan and the rest of the team know of your satisfaction.


     
  • Small room
    SCA Trafalgar Totton 08 May 18
    Rating: 1 5 3
    Written by

    My usual dentist left about a year ago, saw the new dentist today in a very small room more like a cupboard... She had her back to me as she was on the computer, dental nurse had to move a few things around before I could sit in chair, sat in chair nurse shoved a pair of goggles at me to put on, dentist came off computer asked if any problems, looked in my mouth, 2 minutes later I'm done. This dentist is not as friendly as my old one, neither is the dental nurse, reception staff are much friendlier.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We are sorry to hear of your dissatisfaction. We would like to hear from you to discuss your experience. Please can you contact the Practice Manager who will be happy to try and resolve your concerns.


     
  • Best dental practice in the world
    SCA Trafalgar Totton 16 Jan 18
    Rating: 1 5 5
    Written by

    I have a severe phobia of going to the dentist due to 2 very bad experiences I had as a child. The staff at SCA Trafalgar all make me feel safe and reassured, they never mock me or try to belittle my past experiences. They just help me overcome my fears in a friendly yet professional way. Thanks to SCA Trafalgar I cannot really say I have a phobia anymore and I attend regular examinations and I feel safe, respected and very well cared for every time.


  • Reply by SCA Trafalgar Totton on 20th December 2018

    We are delighted to hear of your pleasant experience with our practice. We hope you continue to gain more confidence and no longer feel any anxiety. Thank you and your feed back will be shared with the team.


     
  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 4
    Written by

    Some concerns over prior treatments which have failed, current level is better


  • Reply by SCA Trafalgar Totton on 13th October 2017

    Thank you for leaving your feedback. I am very sorry that you have had problems in the past with treatment. We would be interested to hear from you. Please can you contact the practice so we can look into it in depth. We are however pleased that you feel that the service has gotten better. Once again thank you and we hope to hear from you soon.


     
  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 4
    Written by

    I was not happy that my 8.55 appointment was 30 minutes late


  • Reply by SCA Trafalgar Totton on 13th October 2017

    Firstly we apologise that you are dissatisfied. We do from time to time experience delays some are unforeseen. We would like to hear from yo so we can look into why that surgery ran late. Thank you for leaving feed back and we look forward to hearing from you.


     
  • Dentist was very thorough and interested
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    I had to make an emergency appointment and very easy to do, a little bit late going in but I expected it for an emergency. Dentist was very thorough and interested and wanted to help.


  • Reply by SCA Trafalgar Totton on 9th August 2017

    We are very pleased that your have left such positive feedback. We will pass this on to the team. Many thanks


     
  • Fast booking, no long wait
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 5
    Written by

    Fast booking, no long wait, good advice. Tidy clinic.


  • Reply by SCA Trafalgar Totton on 13th October 2017

    Thank you for leaving feedback, we are pleased that you are happy with our practice and service.


     
  • Very helpful and friendly staff
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 5
    Written by

    Very helpful and friendly staff. Makes you feel relaxed throughout the whole time.


  • Reply by SCA Trafalgar Totton on 14th August 2017

    Thank you for taking the time to leave your comments. We are very grateful. We will pass this on to the team. Many thanks


     
  • The dentist listens to what i have to say
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    I like the fact that when I make a visit for what ever treatment I need the dentist listens to what I have to say and what I am wanting to happen and tries to accommodate but with my best interests in his mind.


  • Professional and courteous
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    Professional and courteous.


  • Very caring and gentle staff
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 5
    Written by

    Very caring and gentle staff (dentist and hygienist) explained things well and answered my questions, put me at ease.


  • Appointments run to time
    SCA Trafalgar Totton 07 Jul 17
    Rating: 1 5 5
    Written by

    Appointments run to time. Dentist and dental nurse polite and chatty. Don't mind having teeth checked at all.


  • I am very pleased with it
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 4
    Written by

    Good experience, all staff friendly and I came out with a new tooth. I am very pleased with it.


  • Sca trafalgar, totton
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 5
    Written by

    All the staff are friendly and helpful.


  • Helpful and professional staff
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    Helpful and professional staff, who put you at ease and perform an excellent job.


  • Very good service
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    Very good service and also treatment, quickly to book in, did not wait for long time if compare with another place. I am happy.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 26 Jun 17
    Rating: 1 5 4
    Written by

    So far so good treatment not finished


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 4
    Written by

    If a friend in Totten asked about my dentist I'd recommend them. But I won't spontaneously bring it up.


  • My hygienist is brilliant
    SCA Trafalgar Totton 07 Jul 17
    Rating: 1 5 5
    Written by

    My hygienist is brilliant, I look forward to having my teeth cleaned and when you receive comments that your teeth and gums are healthy and keep up the good work, it makes you feel good with a healthy smile. Thank you so much.


  • Reply by SCA Trafalgar Totton on 14th August 2017

    Thank you for your feed back. We are pleased that you are happy with the treatment that our hygienist has provided for you. We will them know. Many Thanks


     
  • Friendly receptionists
    SCA Trafalgar Totton 07 Jul 17
    Rating: 1 5 4
    Written by

    Friendly receptionists. The Dentist is always welcoming and explains what he's doing clearly.


  • Reply by SCA Trafalgar Totton on 14th August 2017

    Thank you for your feed back. we will pass this on to the practice.


     
  • Hygienist
    SCA Trafalgar Totton 06 Jul 17
    Rating: 1 5 5
    Written by

    Have seen Debbie, the hygienist, for a few years now. She is always caring and patient. Very happy with her treatment.


  • Reply by SCA Trafalgar Totton on 14th August 2017

    Thank you for your kind feed back. It is always very much appreciated. We will pass this on to Debbie. Many thanks


     
  • Efficient operation
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 4
    Written by

    Efficient operation, ease of getting appointments, whilst patient care was good, seems to be run very business.


  • Reply by SCA Trafalgar Totton on 14th August 2017

    Thank you for your feed back. We will share this with the team.


     
  • Very clean, professional staff
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 4
    Written by

    Very clean, professional staff, solved dental issues.


  • Sca trafalgar
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 4
    Written by

    Efficient, clean, hygienic.


  • Very good treatment
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    Very good treatment, never had anything done that really did not need doing.


  • Reply by SCA Trafalgar Totton on 14th August 2017

    We are very pleased to hear you are happy with our service. We will share this with the practice. Many thanks


     
  • Staff friendly and efficient
    SCA Trafalgar Totton 01 Jul 17
    Rating: 1 5 5
    Written by

    I have been a patient for about 5 years and in that time had no complaint, staff friendly and efficient.


  • Reply by SCA Trafalgar Totton on 3rd August 2017

    We are delighted you have been with us for 5 years and are happy with our treatment we have provided you over the years. We hope this will continue. Thank you


     
  • Pleasant, professional and friendly
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Very pleasant staff, a clean airy surgery. The dentist and hygienist explain the proposed procedures and both are clear and concise. They are both pleasant, professional and friendly.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 3
    Written by

    Not impressed after being at that dentist for 25yrs


  • Polite and efficient
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    The dentist was on time, polite and efficient.


  • Sca trafalgar, totton
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 5
    Written by

    Good and thorough.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 2
    Written by

    My daughter and I preferred our last dentist at Sca, but for some reason just left, we were then given a replacement dentist which is ok, but coming from dentist that we have seen for years, then seeing another person who doesn't know us, takes time to adapt. But we do feel that our new dentist can be a bit abrupt, when taking we have decided that we will look for another dentist in the future


  • Reply by SCA Trafalgar Totton on 20th April 2018

    I am very sorry to hear that you have had such a bad experience. We would be very keen to hear from you. Please call the practice so we can look in to your concerns.


     
  • Brilliant
    SCA Trafalgar Totton 06 Jul 17
    Rating: 1 5 5
    Written by

    Brilliant. Dr Deu and the nurse were lovely. I suffer with anxiety and they were really calm with me.


  • Great friendly service
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 5
    Written by

    Great friendly service throughout the practice and usually very punctual.


  • Very good, clear and concise
    SCA Trafalgar Totton 05 Jul 17
    Rating: 1 5 5
    Written by

    Very good, clear and concise on teeth, quick easy check up with no hassle.


  • A great experience
    SCA Trafalgar Totton 04 Jul 17
    Rating: 1 5 5
    Written by

    My first time at SCA Trafalgar Totton and was a great experience, reception staff were very welcoming and helpful, then got called into the dentists room , she was lovely, very helpful and talked me through everything she was going to do, the young lady helping her was very friendly and polite too! Overall a great service! Would recommend!


  • Reply by SCA Trafalgar Totton on 9th August 2017

    Welcome to Trafalgar Totton! We are pleased that you are happy with your first visit to the practice. We hope you continue to be happy with all your future appointments. Many Thanks


     
  • Sca trafalgar - totton
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    I have recommended both family and friends to SCA and all are happy with the service they have received. Keep up the good work.


  • Friendly and obliging team
    SCA Trafalgar Totton 03 Jul 17
    Rating: 1 5 5
    Written by

    Friendly and obliging team. Polite, professional and accommodating. Happy with service.


  • They are really nice to you
    SCA Trafalgar Totton 01 Jul 17
    Rating: 1 5 5
    Written by

    They are really nice to you, makes you feel at home.


  • Reply by SCA Trafalgar Totton on 9th August 2017

    Thank you for leaving your comments. We are pleased that you feel comfortable with our practice. We will share your feed back with the team. Many Thanks


     
  • Very good, efficient
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Very good, efficient service.


  • They were brilliant, explained everything
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    They were brilliant, explained everything and made my daughter feel comfortable.


  • Fantastic hygienist
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 5
    Written by

    The hygienist I saw today (initials MW) was fantastic; she was very professional, made me feel at ease and did a fantastic scale and polish. I was very impressed by the quality of her work. I would thoroughly recommend to all. I will certainly be coming back!


  • Efficient, courteous
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 5
    Written by

    I attended with an abscess and was dealt with efficiently and courteously.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 3
    Written by

    Nice people, but it is a nuisance having to fill out forms every time you need treatment. Never used to be like this. Once should be enough.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 3
    Written by

    Current seating layout in waiting area is horrible. Dentist is heavy handed


  • Reply by SCA Trafalgar Totton on 30th July 2017

    We are sorry to hear you don't like the lay out of our waiting area, and that you feel the dentist was heavy handed. If you would like to contact the practice manager who will be happy to discuss your concerns. We hope to hear from you.


     
  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 4
    Written by

    It was ok however I was late going on and find that frustrating because of I were late the dentist wouldn't see me!


  • Happy with my treatment
    SCA Trafalgar Totton 01 Jul 17
    Rating: 1 5 5
    Written by

    Happy with my treatment, happy with my dentist and I recommended a friend and her 2 children last week.


  • Lovely manner with the kids
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Lovely manner with the kids. Very conscientious. Thorough work done for me.


  • Very good customer attention
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Very good customer attention and service received.


  • I found it very relaxing
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    I found it very relaxing for a person who is very anxious of dentists, the staff are very polite and professional.


  • The treatment and advice i have had has been great
    SCA Trafalgar Totton 28 Jun 17
    Rating: 1 5 5
    Written by

    I haven't been to a dentist for years, I needed emergency treatment and since that first visit the practice has been brilliant, the lady dentist and her nurse have been out of this world. The treatment and advice I have had has been great. I would have no hesitation in recommending them.


  • Very pleased how caring everyone is
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 5
    Written by

    I didn't have to wait long,very pleased how caring everyone is. And I don't get nervous like I used to, I am so relaxed.


  • Great dentist
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 4
    Written by

    Always found the staff to be friendly and efficient. My dentist in particular was great when I had my recent issues.


  • Very good care
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 5
    Written by

    Very good care and takes the time to discuss treatment and options. Nice atmosphere through out the practice.


  • Sca trafalgar, totton
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 4
    Written by

    It was professional and individuals were pleasant.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 3
    Written by

    Very business like, crisp and efficient. I feel that there is not a lot of 'connection' to, warmth or understanding of the person who has got the teeth. Perhaps efficiency overrides the offering of some empathy. It feels that criticism is easily given rather than some praise and encouragement in how I am endeavoring to care for my teeth and implementing the advice given.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 4
    Written by

    Friendly but could be made more friendly and suitable for children


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 3
    Written by

    Dentist running nearly 25 minutes late (my appointment was meant to be at 9.15am). When I did see the dentist I was in there for less than 10 minutes. When you book your appointment it is for a 15 minute appointment and it felt the dentist was rushing to make up for the time he was running behind. £20.60 is a lot to pay for less than 10 minutes.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 3
    Written by

    Sometimes there can be a bit of a wait at the counter and for appointment, you always get a reminder text


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 4
    Written by

    No problem with the treatment received. Only problem we have is the amount of appointments that are cancelled by sca


  • Sca trafalgar totton
    SCA Trafalgar Totton 16 Jun 17
    Rating: 1 5 4
    Written by

    At 76 years of age my teeth are in poor condition but I do know that my dentist is doing his UTMOST. To conserve what I have left. Thank you all.


  • Sca trafalgar totton
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 4
    Written by

    Good, quick and professional.


  • Sca trafalgar - totton
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Lovely and friendly


  • Really pleased with sca trafalgar
    SCA Trafalgar Totton 28 Jun 17
    Rating: 1 5 5
    Written by

    Really pleased with SCA Trafalgar, all staff are happy to help and always greet you with a happy smile. Makes such a big difference.


  • Pleasant and helpful
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 5
    Written by

    Pleasant and helpful.


  • Friendly, professional, well informed
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 5
    Written by

    Friendly, professional, well informed.


  • Very good
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 5
    Written by

    Very good, friendly and helpful.


  • The dentist was nice
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    The dentist was nice, non judgemental and gentle and I have already recommended to someone who is also terrified of going to a dentist.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 3
    Written by

    I asked my wife to make appt but your reception would not let her because I am over 18. My wife has made ALL my dentist appointments for the last 3 years at least. This is not helpful. We are a family, registered as a family, have same address etc.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    Fantastic dentist. But I would say that my original appointment was cancelled, I received notification by letter and was asked to call to rebook; I would have preferred to have received a notification call and resolved more quickly - as would have happened pre SCA days .


  • Very good and helpful
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 4
    Written by

    My experience with Trafalgar has been very good and helpful.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 2
    Written by

    Very disappointed with my dentist and have since changed, he always hurried the appointment never seemed as though he wanted to do anything for me, told me he couldn't cap a tooth which has now broken and my new dentist is going to cap and couldn't understand why this hadn't been done. Never put me at ease during treatment. I was pregnant at the time and exempt from payment which may have been a factor.


  • I am very reassured
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    I always get great service from you. I am very reassured.


  • Efficient, professional
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    Efficient, professional and friendly.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 18 Jun 17
    Rating: 1 5 4
    Written by

    Waiting time was short, reminders not good


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 16 Jun 17
    Rating: 1 5 1
    Written by

    Have had a lot of problems and my mouth is in a bad way, have to go to hospital in July to get it sorted, tooth was fussed to bone loads of problems not happy.


  • Excellent dentists and nurses
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    I have been to SCA Trafalgar for several years always excellent dentists and nurses, everyone is helpful and polite, great service.


  • Polite, friendly staff
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Polite, friendly staff. Professional service.


  • Efficient and painless
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Efficient and painless.


  • Family friendly dentist
    SCA Trafalgar Totton 29 Jun 17
    Rating: 1 5 5
    Written by

    Family friendly dentist puts children at ease. Hygienist very gentle but thorough. Would recommend as been using this practice for 40 years.


  • Cannot fault the treatment and care
    SCA Trafalgar Totton 28 Jun 17
    Rating: 1 5 5
    Written by

    I have been a patient at this surgery for a while now and cannot fault the treatment and care they have provided At 84 years of age now I have over the years had several dentists due to moving about the country and wish I had had the same care and treatment before finding this surgery, excellent people and thank you all.


  • Good dentist
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 5
    Written by

    Good dentist, nice staff.


  • Pleased with the service
    SCA Trafalgar Totton 27 Jun 17
    Rating: 1 5 4
    Written by

    In the time I have been there which is about 5 months have been pleased with the service.


  • Always helpful and gentle
    SCA Trafalgar Totton 26 Jun 17
    Rating: 1 5 5
    Written by

    Always helpful and gentle. Recommended to other family members.


  • Sca trafalgar totton
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 5
    Written by

    Good friendly service.


  • Always a great service
    SCA Trafalgar Totton 24 Jun 17
    Rating: 1 5 5
    Written by

    Always a great service and friendly staff.


  • Prasad is very thorough
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 4
    Written by

    Very friendly service, Prasad is very thorough and explains the treatment required very clearly.


  • Excellent customer care
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    Excellent treatment delivered with excellent customer care.


  • Makes you feel relaxed
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 4
    Written by

    Pleasant reception, helpful. Dentist who knows his job and explains. Makes you feel relaxed.


  • Pleasant and helpful staff
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 4
    Written by

    Pleasant and helpful staff, the doctor was very professional, answered all my questions and eased my concerns.


  • Sca trafalgar
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    Wait wasn't too long and quick treatment.


  • Sca cater to all of our needs
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    All of my family go to SCA dentist and they cater to all of our needs. My eldest is really scared of the dentist, our dentist always patience and kind with him and always tells him the truth. Which for him is a big deal as previous dentist have lied about the pain. For me and my husband this is the first dentist that has spent real time teaching us how to look after our teeth and the kids. I am always telling my friends and family to go to SCA in Totton.


  • Sca trafalgar totton
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    Having not visited a dentist in a long time due to a dental phobia I needed a long course of treatment. So far I couldn't be happier with the way the treatment has gone. Almost completely pain free.


  • Reply by SCA Trafalgar Totton on 30th July 2017

    This is fantastic news! well done for facing your fears! We hope you will continue to attend the practice for regular appointments so your confidence will go from strength to strength. Many Thanks


     
  • Excellent service
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    Excellent service. seen straight away.


  • Staff are all friendly and efficient
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    I have already recommended Trafalgar to a family member, as I find the staff are all friendly and efficient. I changed dentist as my last one was always cancelling appointments or running very late.


  • Very friendly and no waiting around
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    Very friendly and no waiting around made my daughter feel more relaxed.


  • I enjoyed my experience
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    I enjoyed my experience at the dentist, it all went really well.


  • Sca trafalgar
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 4
    Written by

    I was very nervous about going into the dentist, due to a previous bad experience. The dentist I saw today put me at ease and I feel much better about returning again.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 15 Jun 17
    Rating: 1 5 2
    Written by

    I was very disappointed with my hygiene in this Dental practice as it was done very quickly and unprofessionally. My appointment with my dentist also was disappointing because she made me feel very uncomfortable. It was painful, stressful and quite rushed appointment. So very unlikely I will recommend it to anyone.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 14 Jun 17
    Rating: 1 5 5
    Written by

    Everything is great but the payment part was confused by the advance payment part.


  • Heral has boosted my confidence
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    Heral has boosted my confidence to have treatment carried out and as far as I am concerned a great asset to the practice and the NHS.


  • Best hygienist i've come across
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    I saw the hygienist, Debbie and was very happy with her treatment, best hygienist I've come across.


  • Excellent service
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    I have always received excellent service and everyone is so friendly.


  • Brilliant hygienist
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    The hygienist that I saw was brilliant. I am a nervous patient and she made me feel completely at ease and checked every few minutes to see if I was okay and if everything felt okay. She reassured me throughout the whole procedure and made it as stress free as possible. I would have no worries about coming back to see her.


  • My dentist was very helpful
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 4
    Written by

    It was good, my dentist was very helpful and all the staff are great.


  • Sca trafalgar totton
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    Very quick and most importantly not scary.


  • Really great, efficient
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    Really great, efficient and welcoming!


  • My dentist was excellent
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    My dentist was excellent, very efficient and explained everything to me. I hadn't been to dentist for 12 years and was very nervous. The treatment and understanding I received was excellent.


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 15 Jun 17
    Rating: 1 5 1
    Written by

    I dont like ringing up to tell them i have lost a filling making an apointment after taking time of work to be told you lost a filling make another appoi ntment whats going on ?


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 14 Jun 17
    Rating: 1 5 4
    Written by

    Would like to see more advice and proactive treatment offered


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 14 Jun 17
    Rating: 1 5 4
    Written by

    Didnt like the small room but dentist was nice


  • Your appointment at sca trafalgar - totton
    SCA Trafalgar Totton 13 Jun 17
    Rating: 1 5 4
    Written by

    Clinical staff friendlier and more welcoming than reception staff. One in particular (tends to wear thick cardigan even on warmish days) completely ignored me for approx 4mins (was on phone but could have taken a quick glance up and acknowledged me), was waiting until the other more energetic and friendly one came over. Clinical staff are good, I trust them clinically. Interestingly I was timing it all yesterday. Appointment at 9:30 went in prompt at that time (very good), then sat in chair with dentist and assistant behind me on computer until 9:36 then 3 min check up in mouth out of the door by 9:39 Majority of time spent with back to dentist. Maybe move the rooms around so you can see the dentist when he is asking you questions...it will make it a nicer experience. Good speedy service


  • Very thorough and professional
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    Friendly staff and my dentist was very thorough and professional.


  • Very happy with the service
    SCA Trafalgar Totton 22 Jun 17
    Rating: 1 5 5
    Written by

    I am over all very happy with the service that I receive from SCA Trafalgar.


  • Friendly dentist
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    Friendly dentist and running on time.


  • Explained everything
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 5
    Written by

    Explained everything and made you feel relaxed.


  • Efficient, friendly
    SCA Trafalgar Totton 21 Jun 17
    Rating: 1 5 4
    Written by

    Efficient, friendly patient care.


  • Approachable and respectful
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    Reception is friendly and helpful, Heril is very approachable and respectful, patients explanation and treatment plans are clear and fair. Dental assistants are professional and courteous.


  • Very friendly
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    Very friendly service


  • All round great experience
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 5
    Written by

    All round great experience, 5 stars!


  • Efficient
    SCA Trafalgar Totton 20 Jun 17
    Rating: 1 5 4
    Written by

    Efficient and constructive.